Chicken N Grill in South Tyneside

the staff are very ignorant it’s like talking to a brick wall i ordered a pizza they tried to guilt trip me into thinking i didn’t order a pizza when £17.88 has been took out of my bank and the staff has said that the order was around £14. i will not be ordering again and i asked for cookie and i got an uncooked cookie do not order from here as you will get poor service. the only good thing about this order is the delivery driver as he was actually understanding and polite unlike the people who work at this store and whoever has answered the phone will be getting spin kicked

Chicken mostly bone chips bit cold

Nasty food dry chicken, sheek kb microwaved all in all absolutely rubbish!!!

Most disgusting food I’ve ever ordered! Grilled chicken very dry! Shish kebab very dry! Fried chicken very dry! Only decent thing was chips and Pepsi drink! Very disappointed never again 👎🏼 Waste of money!

Great customer service by the team especially the guy today who served us. A lot of food for such cheap prize. The guy was very polite even when we became inpatient as we did order a large amount of food.

Told 20 minute wait, ended up being 50. We were literally the only customers in store. Had it to take away, should have opened the bag before leaving because no cutlery or napkins. The food tasted alright, would have been decent for the price if not for the 40 minute wait. Next day my BF got food poisoning from the fried chicken. He's been sick for over 3 days now. This place needs to up their hygiene and training of staff.

Absolute waste of time takes forever to get the food and taste "alright" nothing special just meh don't no why it takes so long cus it's not even that fresh so yes do not come here. Do not recommend at all 👎 but it is halal

The shop was quiet and we ordered our food. We sat down at a table which was dirty and nobody offered to clean it while we were there. 4 separate customers came in over the space of 25 minutes after we’d ordered and all left with their food before the guy behind the till apologised and said it would be another 5 minutes. I waited the 5 minutes and still no food. I asked him why we were having to wait for our food for 30 minutes when other people were in and out within minutes. He didn’t have a response but just another apology and said that I said it was ok to wait the 5 minutes. Food was nice at best but service was terrible

Absolute dump. Food is disgusting. People who work there are disgusting.

honestly this place is never a miss for me, its affordable, good quality and tastes great. the delivery is fast and they always get to me in time and most of the time the food is early! i 100% reccomend this place.

Called for my dinner today wanted kabab meat none ready dint tell me that till they had took pay for it so settled for chicken got back to work 7.50 quid lighter chicken was cold and fatty obviously yesterday totally disgusting wants closing down

My food was supposed to arrive today between 1:00 and 1:20, it never arrived despite repeated requests as to where it was. Finally cancelled the order at 3:20 pm and was told the driver couldn't find the address (it's off Ocean Road!) Never tried at this place before, it'll be my last time as well. Pathetic service and excuses.

The place is just a massacre bro I went there and waited for like 10 minutes like a statue just to not inhale as much air from that store as possible cuz the amount of stickiness in that store is insane the food was fast but guess what , the food was cold chicken was so soggy I had to throw it out of my body and I’m not even joking the bread was so oily I thought they fried the bread as-well and the chicken was so mild and tasteless even my 11 year old brother can do better than them like fr why are you even paying rent to serve some tasteless, seasonless, greasy food with bad costumer service , if I was the manager I’d rather shut down my store but ain’t me who’s paying the rent so y’all do your thing 🤷‍♂️

Ordered food for 9.25pm. Got it home the food was pink. Phoned got a new burger the guy thought there was a problem with machine. That was like 10.20pm a new one come. Then another hour wait for another burger at 11.40 - the chips was cold but the burger was warm. Didn’t eat it as I didn’t trust them after the 2nd too tbh. First time and last time :/

Good place to sit in and have a chat allways welcome

Amazing food the atmosphere was amazing definitely recommend

If I was running a marathon and reached the end goal the food I payed for would still be cooking and that’s not just it the place let’s be honest looks like the crack den after the police have raided it the only saving thing about this place is the food was alright

Pizza's are the best. Must try sindhi special pizza.

I'm absolutely disgusted with the manner off this place on telephone . I phoned and not best English. Was prepared to collect my food but hung up on me twice .... then refused to answer . I must say the food is average at best wen you can get a order due to language barrier open till 11.30 pm .... refusing to answer the phone .... gets you a review like this....... and highly offended being hung up on .

One of the best restaurant in whole south shield, I have ordered donner kebab with chips , garlic , chilli sauce . The donner kebab was hot and juicy🤤 . Chips with garlic and chilli sauce was like ….. oooohhhh🤤🤤Delivery within the estimated time,Will try to order again may be today itself😋

Got a meal from here and I get to the bottom of the box and there is a burnt nail inside of it and the food is just very greasy and low quality Never getting anything from here again.

there was flys everywhere and it took a hour to make 2 meals shop was trampy aswell

Food is terrible and it’s overly priced.

mate ordered some chicken and chips and got a finger nail too

Had chicken burgers a few times from here and they’re just meh, quick easy food. But anyway I got one tonight and it gave me sickness and diarrhoea! Not sure what they done with the chicken maybe wasn’t reheated properly or it was re fried but it was awful, kind of dry and it’s definitely not fresh. It’s disgusting just don’t eat here, save your pennies!

Cold food and scruffy seating area

Absolutely terrible... the food was greasy than John Travoltas hair and utterly tasteless..

This place advertises that they deliver anytime now and so I called up and the person who answered hung up on me when I was asking if I could order for delivery. I then called back and asked again, the same person said that they didn't deliver until after five which is a lie. Very rude, how can you hang up on a customer who is just asking a simple question? Staff really need to be trained more because they lack any customer service skills.

Haha 😄 quality. I totally forgot I was even here, an extended boozy catch up with a mate and we finished the evening here! Canny lass behind the counter and food was decent from what I remember!

One of the worst outlet by dixy. Even they have changed the name but didn't bother to change the quality.

Worst ever burger. Cold, tasteless burger I have ever had

Best burger I had in ages!!!! Fresh and delicious chicken.

Nice food, only dropped 1 star cos it took so long to get the food!

Ordered a peri wrap. 40 minutes later just going onto grill. Asked for refund.

Very good service and good food

Guy was nice but the kebab looked about 4 days old and shrivelled up. Chicken had a weird smell too. Not good.

Absolutely disgusting food. Old chicken which was also cold when I told him he just fried it again. Cold fries. Sleep after waiting 10 mins. I asked for a refund after he reheated the food instead of making fresh - he refused. The chicken smelled terrible, we didn't eat and left. Worst food and worst service. Stay away

Rubbish service, huge wait time for them to get your order wrong, find out they've missed items, then find out the wings you ordered are actually fillets. Food was ok to be fair but everything around that wasn't worth the hassle

Food we ordered was nice but the pizza we had wasn't the best,quite soggy and tasteless. Service was good and a decent price

Chicken burger fries was very nice will go back

Paid £13.85 for a meal which was ment to be delivered between 12.00 and 12.30am, I rang up at 2.20am to find out where it was? '' The drivers already been 20 minutes ago (which would have made him 2 hours late also btw) and nobody answered ''.... (my doorbell is portable mate I literally had it on my knee) said we will resend it back out... Waited till 4am still no food and no refund. Don't go here people, go to SFC instead at least you know it will turn up. Thieves.

Absolutley horrible chicken, fried for 2 seconds and more rubbery than a tyre. My drink was half filled and chips where soggy. Please do not eat here

Friendly staff and good sized tasty portions.

Ordered for me and my girlfriend tonight, majority of the order was wrong so I rang up to complain, was spoken to terribly on the phone and told that they couldn’t offer any money back and would instead only deliver the food I had ALREADY paid for free of charge. Then when I asked for a refund instead of the missing items delivered so I could order elsewhere they said it was out of their hands and I’d have to speak to UberEats about it but they would tell me to “bugger off” as they said it wasn’t their mistake. Overall shocking service, late delivery and definitely WOULD NOT order from there again!

Great place to eat.....at the centre of the district. Enjoyed a lot....!!!....😋✌️

Absolutely shocked by the ridiculously small portion of chicken in kids meals 😡 do yourself a favour and drive to pallion in Sunderland fantastic food quality and portion sizes !! Avoid South Shields absolute rip offs

Food 30 mins late. Delivery driver wouldn't come to the door made us come outside yet he wasn't wearing a mask. Wont be ordering again.

pua class meal rlly enjoyed it, wud tek me missus to eat in ur restrunt next tim

Positive first - Donner & nan was lovely some of the food was really dry. Food came really late and was really cold :( took over a hour… items we ordered was missing so rang up, was re-delivered YET still there was items missing… just really annoying so left it.. the ketchup the used in burger was really watered down but overall the burger tastes ok

Halal Chicken Fried, very good price and taste

Excellent service 👌❤, fantastic food❤,great value for money, safe and clean loads of precautions in place. Friendly staff 🤩, definitely return again, 5 star's -🌟 🌟 🌟 🌟 🌟 .

Hello yesterday me and my friends we went to dixy chicken we ordered Sizzler wings one of the sizzler wings was raw and we seen blood on it its very disgusting and my sizzler wing was raw and tasted like flower and was raw too

Food was amazing so as costumer service I highly recommend this

Bought pizza from there today and base was covered in animal hair /fir showed shop assistant and other people in shop guy behind counter snatched of counter before could get photo and put in bin local authorities informed

Good Taste....!! Good Staff...!!

Really good. Well worth a try. Great service no matter how late at night you turn up!

The food❤❤ and the way they treat costumers

Good place to go to if your hungry. They have chicken arguebly better than kfc and the staff there are really polite. I reccomend you to go there if you with your friend or having a family day out.

I ordered a Chicken Fillet burger with fries and a drink for around £4.99, which isn't too bad when comparing to other fast-food chains But the waiting time for the actual meal took 20-30 minutes of waiting which isn't what you expect from a "fast-food" restaurant. The chips were nice and crispy but I was disappointed with the chicken burger because the burger wasn't really that crispy and it looked a bit of a mess when I opened the box up.

Food is great for a fab price and the wait for it isnt too long either, the staff are kind and friendly too

Food was delicious and hot. Really enjoyed!

Horrible food the burger was raw and the staff are so slow not good at all

Diddled my mate with a 10 year old 5 pound note. Food is dreadful avoid like the plague.

Terrible service by the guy who delivered the food with a white car and the food was dead cold.... will never recommend this place ever... please avoid if you can.

I order from here fairly frequently and it can be a bit of a mixed bag. sometime the delivery is quick an the food is hot but annoyingly often (and more often recently) the delivers have been taking longer and the food was cold, last time the order was missing some items too. It's ok if you're eating in but I'm not going to bother with delivery anymore.

dont use this place they ripp u off by giving u old out of date bank notes for your change and chips are like rock cakes wont be going back in that back street place.

AVOID! Food undercooked and one of the staff are rude, gone down in standards!!!!

Food is good but not always the fastest service.

Not that much flavor and the fries needed cooked a little more

Nice food....seating area a bit cold

Meal dry chicken like rubber yuk

No idea. I only walked past it 😱

Foods lovely but when I went in to order person on desk on his phone I asked 2 times saying excuse me can I order and he just just stood looking at his phone

Order was wrong and late. By the time we got our food it was cold .

Tha food as a whole is good but the service is terrible.

Has anybody ate here and not has violent diarrhea ? If so you are doing well.

I would only eat pizza from hear and nothing else.

Customer service is shocking order a meal spent 15 pound for them to forget the burger rang said I'd gave to wait 10 mins for burger and then only send a burger back out spoke to manager said he he can o my send burger have to eat meal that's cold attitude stinks ïoukd never order again as manager and staff are absolutely shockin

Just loved the food there! My friend Aman told me once about it and when I went there, the food was amazing.

Loved it. Better than any other chicken shop in shields..

It was restaurant's closing time when I reached. I told them I was really hungry.. The manager was so kind that he asked his staff to prepare a fresh pizza, it took around half an hour as they were already finished with work, still the pizza was very nice. Thankyou Mr. Manager.

the food is good but delivery could be a bit quicker especially since it was quiet

Expensive for poor quality food.

Love the food here always fresh

Disgusting with hair in the chicken

Nice fast foods, good price and Halal

Fast food. Good prices. Nice clean place to sit down and eat.

The food here is absolutely delicious and the waiting time is reasonable too! And, just because I'm writing a positive review does not mean I am related or friends with the staff, I just have something positive to say unlike most of you.

Poor food hidden last year seen an rat running about inside shop aira

Ordered at 21.00 was told delivery would be 1 hour. Phoned up twice because it still hasnt arrived and told both times it will be here within 5 minutes its now 22.38. Wont be ordering from here again.

Three of us went here yesterday and all three of us are ill today, do not go here it will make you sick

Good Service and friendly staff. Best chicken shop in Shields.

Absolute terrible service. If your going to open a restaurant in England at least make sure you can speak English. Wouldn't recommend even trying to order from the place don't even deserve to be a business.

Good price. Ok food becoz the chicken pieces are too salty but the burgers are good. I would suggest you to try it once and make your decision.

Me and my friend decided to order a dixy chicken on Friday evening. Since Saturday morning we have both been ill with food poisoning. We got the £23.99 deal, but regardless of which meal we got i will never order from this place again.