Chicken Hut in Luton

I had no chilli or burger sauce and no salad in my meal. The kebab had nothing in it. Where was the salad? This is not what i ordered or worth £8.00. Chips portion was small. Can i get refund or another complimentary meal.

I ordered from there no chips or drink came called the restaurant regarding this and they said someone will come and redeliver but nothing came

The chicken was extremely dry . Tasted like it was old or reheated. Won’t order from there again I’m afraid.

Amazing service by man at the till!

Ordered chicken donner kebab with garlic sauce and received very spicy chicken tikka kebab with no sauce.

the food wasn’t the best and the delivery was terrible.

food was cold and they refused to take it back and gove me fresh hot food do therefore i wasted my money on thier cold food !! and the man on the phone to me was very rude !

Two Pizza ordered, arrived before time. Taste was OK. Strangely no Mayo or Sauces arrived. Delivery driver said you had to order these separately. It is the first one as normally all other outlets send dips with the Pizzas.

food was cold ! would not recommend this place

chicken strips very dry but chips ok. Samosa was ok . best bit was the extra hot chicken wings

chicken was not cooked. it was still pink inside. will not be ordering again

30 mins late and the order was wrong, complete joke won’t order from here again and make sure no I know does too

Delivery driver said hr ha drsng my buzzar but hadent he was at the wrong block and then he had rang me twice i rang back and he said il be back in 15mins but it got to 15 mind still nothing then waited till 20 past 8 ans i rang the shop and asked ehere food was he said he woukd ring driver and driver turned up and told.me go outside so did..had to tell him on phone he was at wrong block so he eventually came to mine and got my food and was cold.so not impressed. Wont order again

Arrived on time, Pizza was good

**Don't Order** they mess will mess Ur order up! The food quality is poor!

I ordered 2 sumosers and they didn't come in my delivery

food was okay however it was very late

the peri peri chicken was not cooked properly it was pink inside and the cake had gone off 🤮 also I ordered coleslaw and they didn’t have it instead of informing me they made a decision of giving me something I didn’t want

Got my food early, which was great :-)

I specifically asked for NO TOMATOES. The food arrived with tomatoes then it took 1 hour to have the order corrected. The restaurant demanded the I return the incorrect order to them, which I had no issue with but I am concerned that they plan to resell it to someone else

Unfortunately I have to tell you something that bothered me. It is about the soft drink, ordered. After 1 hrs, I've realized that the bottle, was smaller than in my order. So, I've called them to ask some infos. But Peri Peri person on the phone, replied me that was from another shop (no idea what doesn't mean). He suggested me next order to inform them of this problem, putting my issue in comments. Now I have 2 questions: 1. If he knew the bottle was smaller, why, the delivery driver didn't tell me anything, or texted? 2. How can I be sure next time, they will remember me with this issue? Consider I normally don't order so often.... If I'll do it next year? too late....so my coke is lost!? Thank you in advance

The current rating is unfairly low, it is much better than 4 stars.

The chicken was good, two pieces were a bit dry and the other two quite moist and delicious. However, instead of 1.5 liters of coke we received 3 cans? (not 1.5 liters in my books) and the coleslaw was't delivered at all. Disappointing, otherwise 5 stars

won’t ever order again from here. worst customer service ever, they forgot some of my order and refused to deliver it when it was their fault in the first place. wouldn’t recommend.

One of my fav places, lovely food, love one oiece chicken with salad and sauces on top beautiful combo, quick service, always mouthwatering, love thier ketchup and other auces.

I called three times to find out where my order is . I was told that although I live in Lu1 the restaurant counts me as being far away and to quote they don’t care about customers that aren’t in the town center .

20 minutes late. Tried to charge me for delivery after I placed my order (said I was out of 4 mile radius - I'm actuallly 2.4 miles away). Burger was soggy. Chips were cold. Wrap didn't taste very nice. Sent me a 1.25l bottle when I ordered 1.5l. Would definitely NOT recommend.

Chips were cold, also charged £2 delivery for being 1mile outside,

Was told my food would be delivered at 22:05, then at 21:22 I got a message to say my food is on the way and then it took 30 mins to arrive. So I was waiting about when it could have arrived at the original stated time.

No sauces,mayo in quarter pounder when there’s meant to be ketchup, dinner was hard and cold

It was horrible waste of money🤮🤮

They cook defrosted chips and dont bring all of your order

The donner meat was drenched in garlic mayo which smelt off, therefore I couldn’t eat it and the chips were soggy :(

Absolutely terrible food was Disgusting and Cold Came Late Absolutely shocking

didn’t taste right and food was horrible

Chips was cheap quality brand, was breaking off and oily in the ends. Also no sauces.

Added time and was 15 mins late, order was covered in garlic mayo where it wasn't packed, chicken was put in a flimsy box so was soaking and breaking on delivery. Chicken ok. Chips soggy.

Excellent customer services and great food too

Really tasty and great value too. Will order again

the food came late and it was dry and cold. would not recommend buying from them.

Food didn’t even arrive at all,called them and they shouted at me and ended the call.

very nice and received 20 mins early 😊

I ordered food at 19.00 and it took 10 minutes for the restaurant to accept the order. I received a confirmation that stated that my food will be with me at 19.45. I waited until 20.10 to call the restaurant and when I did they said it is going to be another 10-15 minutes. Another 30 minutes passed and I contacted the just eat team who got in touch with the restaurant. They received an answer that the delivery was attempted and that they'd called my number. But I didn't receive any calls or a knock on the door. They cancelled my order. I wouldn't advise anyone using their services as you never know if you'll receive your food

fresh and nice tasting doner meat Nice saucy and tender burger Some chips were over cooked but overall nice give me 0.66L coke instead of 0.5L so that was nice would recommend

No barbecue sauce I said no peppers on the pizza there's peppers on the pizza and was late not good

The food came on time but was cold ,fries were cold and other chicken too

donnor meat absolutely hard and rubbery, chips were old not fresh, peri peri chicken wasn’t up to great standards,?and delivery driver was very rude! won’t be ordering from this place ever again!!

Pizza orribile and cold kebab under 0 unfortunatly

Waited over 2 hours for food, when it finally arrived it was cold and tasteless!

Very very late delivery, food turned up cold

Food arrived within the timeframe, it was hot and very tasty. It’s been a while since I’ve ordered from here but was impressed with the food and service this time.

Was not happy with food, had cold chips which were dry. Didn't get chilli or mayo or my coca cola bottle or coleslaw

Ordered a burger with bbq sauce and they FORGOT the sauce. Ordered a chicken wrap with NO salad and they put salad in. Ordered a can of coke with meal deal and got NO drink. Really disappointed.

The driver refused to come up to the second floor flat with the food despite me having paid for it and no notes anywhere to say they don’t deliver to flats. He then left wiv my food.

Food was hot, customer service was great and helpful, but it took over an hour and half for the food only to get the order wrong then had to wait another hour +

I ordered the peri peri meal and didn’t come with chips

Absolutely terrible customer service!! Man was rude on the phone when something from my order was missing once he returned with the item he banged on my door so hard he scared the he'll out of my 7yr old.... good was terrible and cold. Will NEVER order from here again!

Food never came after 2 hrs wating no refund said just eat will refund how

If like me you were attracted to this place by its £8.00 minimum order, please think again. The food was truly abysmal. The chicken wrap was somehow drier than the sahara desert despite being covered in watery mayo, the chips were sour and the donner meat was like beef jerky! Heck i didnt even know you could burn donner meat that badly. Regret my order and definitely regret tipping them. Will never order again thats for sure.

Our local takeaway, food is excellent. one change I would like to see is their seafood pizza have sweet corn instead of green peppers.

bought buy one get one free pizza as I usually do when I order and only received one... delivery driver said that’s all he was given call the shop. The shop said the driver forgot to take 2 pizzas and they will get him to come back! Another call to the shop to chase the whereabouts of this missing pizza and I’m offered free chips. Finally the pizza turned up 1 and 1/2 hours after the first one... not good enough we had to eat separately ...

the initial order arrived early, which was greatly appreciated. However on opening while a lot was correct, a few of the items they sent were wrong. After double checking our order to make sure it wasn't a fault on our end we called and the gentleman on the phone was more than happy to oblige to send out the correct items. The food that was correct we ate in the mean time was of really good quality, we had quite a selection and it was all delicious. An hour later and the replacement food and drinks still hadn't arrived. Another phone call to find out where it was and we were told 10 minutes. Another half an hour and the delivery man finally arrived, and started trying to tell us they had given us extra with the order and they hadn't made a mistake. On being informed that he could check the order (which we had already done not wanting to put them at fault if it had been us which wasn't the case) he decided it was all okay. tl:dr fantastic food, shame about the awful service from half the team when it went wrong.

the initial order arrived early, which was greatly appreciated. However on opening while a lot was correct, a few of the items they sent were wrong. After double checking our order to make sure it wasn't a fault on our end we called and the gentleman on the phone was more than happy to oblige to send out the correct items. The food that was correct we ate in the mean time was of really good quality, we had quite a selection and it was all delicious. An hour later and the replacement food and drinks still hadn't arrived. Another phone call to find out where it was and we were told 10 minutes. Another half an hour and the delivery man finally arrived, and started trying to tell us they had given us extra with the order and they hadn't made a mistake. On being informed that he could check the order (which we had already done not wanting to put them at fault if it had been us which wasn't the case) he decided it was all okay. tl:dr fantastic food, shame about the awful service from half the team when it went wrong.

Disgusting! Oil don't ever be changed! Bet they only change when the health comes. Burned fillet burger n re used oil chips. Pizza slices was a rip off! Ordered a large, I get 1 medium n I have to call back for a missing pizza which been replaced fat sliced! In a large box. They always do something wrong 1 day nice next day yuck! Next time I find fault I'm going to call the health.

Disgusting! Oil don't ever be changed! Bet they only change when the health comes. Burned fillet burger n re used oil chips. Pizza slices was a rip off! Ordered a large, I get 1 medium n I have to call back for a missing pizza which been replaced fat sliced! In a large box. They always do something wrong 1 day nice next day yuck! Next time I find fault I'm going to call the health.

The food was good and escellent service

The food was good and escellent service

Food was cold, overcooked and downright disgusting.

Food was cold, overcooked and downright disgusting.

Called the takeaway twice. Both times different excuses. Obviously the order was completely forgotten about. All in all it took us about 1.5 hrs if not longer to get our food, very poor service. I'm a regular customer but this was a massive let down.

Called the takeaway twice. Both times different excuses. Obviously the order was completely forgotten about. All in all it took us about 1.5 hrs if not longer to get our food, very poor service. I'm a regular customer but this was a massive let down.

food was cold and awful and workers were very rude never ordering from here again

food was cold and awful and workers were very rude never ordering from here again

Best Fish n Chips in Luton everything great!!!!

Best Fish n Chips in Luton everything great!!!!

didnt even deliver my food because they couldnt find my house didnt even bother to ring me, dont order from here absoloutley rubbish

didnt even deliver my food because they couldnt find my house didnt even bother to ring me, dont order from here absoloutley rubbish

Drink missing, drink incorrect, dips missing, food lukewarm and not enjoyable

Drink missing, drink incorrect, dips missing, food lukewarm and not enjoyable

Was absolutely horrible, turned up an hour late and stone cold when I called up and told him he said nothing he could do and hung up terrible service couldn't even understand me would deffo NOT recommend this at all. Stars are cause it wouldn't let me upload without them

Was absolutely horrible, turned up an hour late and stone cold when I called up and told him he said nothing he could do and hung up terrible service couldn't even understand me would deffo NOT recommend this at all. Stars are cause it wouldn't let me upload without them

Incomplete order. No samosa as ordered

Incomplete order. No samosa as ordered

I use to really like this place. Would order something every week. It's gone so bad. Not sure if the management has changed. The worst place I have been to in a long time. But seriously the staff are so rude. No customer service. I was getting served by one of staffs around 1ish today. I'm standing there for almost 15 mins and still waiting to get served and his phone with his mates making jokes. Talking to customers while is on his mobile. Then he walks outside with his phone and I'm still waiting. Never going back there again. Delivery always has something missing. The amount of time I had to call back. Really not sure what happen to this place but it was really good place for takeaway.

Always is a good, fast and friendly service

Always is a good, fast and friendly service

Peri peri chicken was fine, chicken kebab was dry and hard, salad looked old, really disappointing

Peri peri chicken was fine, chicken kebab was dry and hard, salad looked old, really disappointing

Our local, always servicing excellent value food

Our Local, excellent food always

The quality of the pizza and especially the meat on the pizza was not good.

The quality of the pizza and especially the meat on the pizza was not good.

Was terrible food was hard tasted rotten

Was terrible food was hard tasted rotten

Our Local, excellent food always

Our local, always servicing excellent value food

By far the hottest peri peri chicken I have eaten. Must reccomend!

By far the hottest peri peri chicken I have eaten. Must reccomend!

I use to really like this place. Would order something every week. It's gone so bad. Not sure if the management has changed. The worst place I have been to in a long time. But seriously the staff are so rude. No customer service. I was getting served by one of staffs around 1ish today. I'm standing there for almost 15 mins and still waiting to get served and his phone with his mates making jokes. Talking to customers while is on his mobile. Then he walks outside with his phone and I'm still waiting. Never going back there again. Delivery always has something missing. The amount of time I had to call back. Really not sure what happen to this place but it was really good place for takeaway.

The food was awful and the delivery was over an hour for chicken and chips. Will never order again.