Chicken Base in Reading

I ordered and my daughter collected masala fish and chips from the shop. They missed giving spoons and never gave us napkins or a drink. Fish meal was £10 online and when my daughter went to collect they refused to give her a drink as they had not changed prices online. They are such tight and rude staff. They have poor customer service skills. Just take your money else. where. Not a worth it

There food is very good . the Chicken Tikka is 10/10 the Lamb Donner is 10/10 and it actually tastes like lamb unlike other places The masala fish is excellent

Missing everything from the order apart from the dry smelly chickens which wasn't edible. I called the shop and tried to find out what happened with the order but the guy over the phone told me that driver is on its way with missing items without even asking me any questions about my order. Driver never turned up and order was missing the chips drinks sauces which I paid extra or any napkins or cutlery which I specially requested.

Absolutely disgusting couldn’t be bothered to take my order at first then it got worse. Heard stories of rats and I’m not surprised. Total joke of an establishment.

Pedido a través de Deliveroo, eran casi las 2 am, así que agregué una nota que decía 'no toque el timbre, por favor llame' y lo ignoraron, el conductor era ruidoso y claramente no le importaba que fuera tarde, tocó el timbre, la pizza estaba bien, pero no particularmente bueno, las papas fritas estaban secas y poco cocidas, obtenga su comida de otro lugar, en cualquier otro lugar

Llamé para verificar mi pedido y termino aislado solo porque pedí mi reembolso ya que querían entregar mi cena a las 2 pm en lugar de las 4 como lo solicité. Quiero ver si alguna vez recuperaré mi dinero, ya que tampoco han entregado mi pedido. Por favor, la gente hace un pedido de ellos.

Nos mudamos a la zona hace unos 2 años y todavía estamos tratando de encontrar un lugar de pizza decente. Pedido el mes pasado, parecía estar bien. Fui a ordenar nuevamente este mes y el sitio web no funcionaba. El hombre en el teléfono no quería tomar nuestro pedido, así que nos dijo que lo hiciéramos a través de justeat y dijo que hicieron las mismas ofertas en su sitio web. No lo hacen, él solo mintió para sacarnos del teléfono. Le devolvió la llamada y no estaba interesado. Nos dijo que tendríamos que recogerlo y cuando mi compañero preguntó por qué, dijo que es porque están ocupados. . . pero podemos ordenar a través de solo comer y recibirlo? ¡Básicamente no podía ser molestado! ! ! Siguió inventando las excusas más ridículas. Es una pena porque pudimos haber sido clientes habituales. ¡Ya no! Pésimo servicio y comida normal. no te molestes

Awful food & worse service- ordered through deliveroo- doorbell was never rung and called staff who were audibly rude and disrespectful, will never order from again and would not recommend

Rong order, cold food when i ring them he said sorry about it i'll sort you next time!!! i dont thing i'm going to eat look bad and is Cold thanks c CHICKEN BASE!!

It's actually Monday night, I ordered pizza 1 hour and 40 minutes ago. Still didn't arrive. We're totally hungry and frustrated. Money was charged, I hope I will get my refund.

Pizza. The picture is a pizza I ordered. Called the place and he says I’m lying and I ordered no cheese, so that’s a lie. Pretty good. Not really no cheese tastes horrible got chips that weren’t cooked. Worst food experience I’ve had.

I've recently moved to the area (admittedly from a different part of the same town), and as I tend to work late and long hours, a "don't have the energy to cook" situation often arises. I've always found this place to be a good solution. Staff are usually very friendly and helpful. The food is, in my experience, generally slightly better than their local direct competitors, for pretty much equivalent price. (I have heard from friends of one or two slightly disappointing experiences - usually slightly small portions it seems,and never about food quality or safety - but I've never seen anything to genuinely complain about myself) Give it a go. Make your own mind up! 😌

Last night my family and I were scrolling through uber eats desperately trying to find something to eat..... then lay our eyes upon chicken base. with so much to choose from (masala fish, spicy chicken, curry, pizza and more), how could we say no? seeing as delivery is a steep £3, we decided to call and pick up our order. big. mistake. service was insufficient from the get go. Bloke wouldn't read back our order, clearly because he hadn't actually bothered to listen, and was also very rude about it which left me feeling disgruntled. said the order would be ready in 10 minutes - all that food in 10 minutes? a miracle. if only miracles were so. Got there after 20 minutes or so, to be greeted as if they had no idea we were arriving. No trace of our order - or so we were told. After kicking off, they somehow have retrieved our order and make us wait another 10 minutes. shocking. stomach was rumbling and started to feel lightheaded at this point. didn't even throw in any free drinks for the inconvenience. Also forgot my apple pie. completely down to negligence and bad customer service. nuggets were also dry and unseasoned - shocking. should have gone to PFC, won't be returning again.

When ordering food we were told 45mins to 1hour (standard, right?) Then an hour and a half later we call back to be told our driver would be with us in the next five minutes. 20 minutes later the driver arrives, no apologies and the pizza is lukewarm at best. We pay half and explain the situation, and the driver agrees and then leaves. A few minutes later he starts banging on the door and demands the rest of the payment. He has his manager on the phone and both of them are becoming quite aggressive so we call the company number we ordered from and we're told "we don't care about business" We end up giving them back the pizza as it's not even worth eating at this point. Terrible experience, no customer service or loyalty as we have been ordering from here for a number of years. I wouldn't even waste your time!

Food said delivery within 40 mins. Took nearly two hours, called the place every 10 minutes and was lied to saying he is just outside my house so two minutes door eventually turned up cold soggy and it was the wrong order, so th de driver then banged on my door & woke up my kids! Take a look for yourself at the food quality. They offered me a 5 pound voucher , no thanks. I’ll be having a full refund or my credit card company will do a charge back.

I quite clearly ordered for delivery as I always do. They are saying receipt says collection. Order times were 45 mins for delivery and 20 mins for collection. Even so I placed the order at 13:48. And they called at 15:39 saying ready for collection. I phoned up 4 times to check on the order as per the phone number provided on the receipt and every time the voicemail said it was full. Last time I ordered from this place the website and receipt quoted one price but when they got to my door the price had supposedly increased. My mistake for giving this place a second go. They say they have proof I ordered for collection. Well I back tracked my order and can prove a delivery request. Therefore they are welcome to sue me for the money.

Terrible terrible food Ordered food after and evening out delivery came roughly on time however the food was abysmal terrible quality and a complete joke of the amount of food one received. Orders a few kebabs and burgers due to the amount of people wanting food. Kebabs cost £5 x 1 regular and you got about 4/5 strands of meat. Contacted Just Eat to get a refund for the kebab and Chicken Base refused as apparently thats their portion size. Luckily Just eat is a great company and they refunded me for the Kebabs.

He estado visitando aquí desde hace unos 10 años por su pizza de 7 pulgadas solo 1. La calidad de la comida es buena y el personal es confiable, es decir, obtienes lo que pides. Llame con anticipación para pedir comida, ya que puede llevar mucho tiempo prepararse. Todo Halal.

excellent service in reading they open till 5am thats very good timing i like to oder again and again

Delivery took 2 hours and we had to call to chase as it was late. Fried chicken was really light coloured & rubbery, couldn't eat it. The nuggets & mozzarella stick were dry, the chips were cold, and the pizza was raw in places!

La aventura se inicia a las 9:35 pm 18 - 7 - 17 cuando yo estaba tratando de ordenar en línea la comida. . tras 5 minutos de espera porque la tienda no aceptar el pedido. . . Me llame. . Los chicos me dijo no te preocupes su pedido es aceptado. . . Me dijeron. . Bueno gracias y llegó el correo para confirmar. . . Después de 5 minutos llegamos. Uno más confirmación. . Su pedido no es. aceptadas. . . Vuelvo a llamar a la tienda (después de 40 minutos) para preguntar y el chico me dijo. . No preocupe el conductor está en el camino. . . (yo) ok gracias. . . (la distancia de la tienda con el coche es de 10 minutos) después de 30 minutos me llame de nuevo. . . y el chico no sabe nada acerca de mi orden. . Tras él. Hablé con una chica. . Y ella me dijo.. . Lo siento lo siento por delY. Pero estaba lloviendo y el chico volver en la tienda. . . (yo)? ? ? ? ? ? ? ? ? ? . . . . (ella) pero no te preocupes, enviamos a su comida en un máximo de 10 minutos. . . . (yo) bien gracias. . .

Esperar 1 h, cuando era tarde llamé y me dijeron que no se preocupe el conductor está a 15 minutos.

Llamó a través de un pedido. Después de una hora y media y dos llamadas, finalmente llegó la pizza fría. Llamamos de nuevo y dijo que estaba frío y pueden sustituirlo y me dijeron que no. La mujer que contestó el teléfono tiene cero habilidades de servicio al cliente. Ella era muy grosero. Puesto que las nuevas personas han tomado ha bajado seriamente. Que pedimos desde allí durante años, pero ahora uso Presto Pizza en su lugar.

Pedimos dos pizzas y salsas que pagamos. Era tarde y la entrega de salsas no fueron enviadas. Contacto la empresa salsas y les informó que serán enviados a nosotros. Su ha sido más de una hora y las salsas no se han entregado, no hubo ningún tipo de disculpa no fuese llamada a informar que las salsas no puede ser entregado. El servicio es absolutamente chocante y desagradable. Esta no es la primera ocasión que este ha ocurrido. Peor factor es habíamos informado la empresa que habíamos pedido la pizza para iftari después de un día entero de ayuno y la empresa había tomado sin aviso de este o incluso ofreció disculpas.

Este establecimiento, que realmente no puedo llamar con el pésimo servicio que brindan. Siempre falta algo con mi orden o olvidar sacar ciertas cosas de mi hamburguesa cuando claramente les del Estado en JustEat.

Dos pizzas margherita ordenados, uno vino y pedazos de pollo se encontraron en ella. Uno de nuestro grupo es vegetariano y tiene grandes problemas con la carne para las cuestiones de salud y problemas personales. Esto es inaceptable y ha dejado él impactado y malestar. Cuando se enfrentan, nos dijeron que estaban cerradas y no podía hacer nada. Todavía estaban abiertas. Entonces, cuando hemos luchado por esto, ponen el teléfono abajo y se negó a recoger después de varios intentos por llamar. No confíes en este lugar. Absolutamente repugnante restaurante que debería perder su licencia.

I had a pizza , garlic bread and chips , chips were cold garlic bread had no garlic and the pizza was raw and tasteless (disappointed)

Peces ordenados y patatas fritas para ser entregado a través de la casa de Hambre (no debería recomendar) a ser entregado. Me dieron un tiempo estimado de entrega12. 56:00 h. En 1. 20 llamé a base de pollo a preguntar cómo sería mucho más. La señora nos dijo el conductor salir. Llegó a 1. 45:00 h. Cuando abrí la bolsa el envase de plástico a la comida que estaba tenía derretida en la comida.

Entregan más de una hora y 30 minutos y no comida fresca. Mal servicio, entrega, moody persona no pierda el dinero realmente mala calidad incluso si pedimos salsa no molestan a traer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Food was cold and lettuce in burger was slimey

Mr Ali (without any surname), so Mr Ali XXX, please go and learn some english so you can take order properly. When you will learn english then go and learn bit about customer service. This is for Mr Ali only.For owner;Get some quality staff who can deal with customer and their complaints. Instead of telling customer that you are lying now. Absolutely disgusted and annoyed after getting wrong order and had to listen to Mr Ali without surname.

Delivered wrong ordwr and driver couldn't be bothered to actually come to the door, just sat outside in the car

Food was shocking! Look gross and tasted gross!! Onion rings soggy!! Chips were vile and even after loads of salt tasted no better!! Salad in wraps and burgers was brown and soggy! Will never be ordering again from here

The order was wrong and they took much longer than promised. Never again !

Food was shocking! Look gross and tasted gross!! Onion rings soggy!! Chips were vile and even after loads of salt tasted no better!! Salad in wraps and burgers was brown and soggy! Will never be ordering again from here

The order was wrong and they took much longer than promised. Never again !

Food was shocking! Look gross and tasted gross!! Onion rings soggy!! Chips were vile and even after loads of salt tasted no better!! Salad in wraps and burgers was brown and soggy! Will never be ordering again from here

The order was wrong and they took much longer than promised. Never again !

Took over 2 hours for food to arrive and by the time it arrived the food was cold, wouldn't recommend

Very disappointed with the quality half pounder with no cheese late on the time and not very warm very disappointed

Very disappointed with the quality half pounder with no cheese late on the time and not very warm very disappointed

This chicken was a bit tasteless it could use some spices.

This chicken was a bit tasteless it could use some spices.

Waited well over an hour to receive our food. They updated the order as delivered to avoid hassle from just eat. We had to ring to see if our order was actually coming! Food eventually arrived and the delivery driver thrust it at us and practically ran away. The food was absolutely terrible. I ordered fish and the batter was soggy and thin. My chips that came with my meal we soggy and tasted old. The actual fish was dry as a bone! My partner had a burger and it was dry and had a funny taste to it. Can't stress enough how unhappy we are with every bit of the service and food. Have eaten there before and it was passable, but won't ever order from here again if there's a chance we could get 'served' food of this standard... And we waited well over an hour for it on a Wednesday lunch time!

Waited well over an hour to receive our food. They updated the order as delivered to avoid hassle from just eat. We had to ring to see if our order was actually coming! Food eventually arrived and the delivery driver thrust it at us and practically ran away. The food was absolutely terrible. I ordered fish and the batter was soggy and thin. My chips that came with my meal we soggy and tasted old. The actual fish was dry as a bone! My partner had a burger and it was dry and had a funny taste to it. Can't stress enough how unhappy we are with every bit of the service and food. Have eaten there before and it was passable, but won't ever order from here again if there's a chance we could get 'served' food of this standard... And we waited well over an hour for it on a Wednesday lunch time!

I was very happy with my order. Delivery took a long time though.

I was very happy with my order. Delivery took a long time though.

Always late for delivery and food are cold

i had to wait 50 minutes for my order to be delivered and they sent the wrong pizza called them over and over and customer service was horrible they disconnected my call order took 2 hours to be sorted won't order again and won't recommend food quality not good either pizza had no flavor taste like cardboard

i had to wait 50 minutes for my order to be delivered and they sent the wrong pizza called them over and over and customer service was horrible they disconnected my call order took 2 hours to be sorted won't order again and won't recommend food quality not good either pizza had no flavor taste like cardboard

The order took 2 hours to arrive. When it arrived the chicken was so bad it was inedible and the chips were undercooked and cold. When I called to complain and ask them to take their food back and refund. I was told there is nothing they could do and to call back after 6pm when the manager was there. TERRIBLE!!

The order took 2 hours to arrive. When it arrived the chicken was so bad it was inedible and the chips were undercooked and cold. When I called to complain and ask them to take their food back and refund. I was told there is nothing they could do and to call back after 6pm when the manager was there. TERRIBLE!!

The food wasn't as good as we were expecting and they forgot part of our order :(

The food wasn't as good as we were expecting and they forgot part of our order :(

Took 1 hr 30 mins to arrive. Got my order wrong, chips soggy, burger bun very dry as was the cheese garlic bread. Chicken was ok but will not be ordering again

Took 1 hr 30 mins to arrive. Got my order wrong, chips soggy, burger bun very dry as was the cheese garlic bread. Chicken was ok but will not be ordering again

Chicken base is brilliant but the last time I ordered from them they owed me £3 and said they would take it off the next order, so I ordered again and said to the driver about the £3 and still made me pay full price, not impressed

Chicken base is brilliant but the last time I ordered from them they owed me £3 and said they would take it off the next order, so I ordered again and said to the driver about the £3 and still made me pay full price, not impressed

Chicken pieces in breadcrumbs 10/10 (insanely tasty). Chips 9/10 (very nice)

Chicken pieces in breadcrumbs 10/10 (insanely tasty). Chips 9/10 (very nice)

Asked for all thigh and they gave me all breast, had to wait in the rain for 5 mins for them too. Also got Pepsi eventhough I ordered Diet Coke..

Asked for all thigh and they gave me all breast, had to wait in the rain for 5 mins for them too. Also got Pepsi eventhough I ordered Diet Coke..

Good Priced and reasonable food!

The meal was delivered within the time expected and was delicious. Thank you Chicken Base for my enjoyable lunch.

The meal was delivered within the time expected and was delicious. Thank you Chicken Base for my enjoyable lunch.

Ordered a half pounder and only got a quarter pounder, called up and they said they'd reply and just ignored me from there on... Shambles of a company.

Ordered a half pounder and only got a quarter pounder, called up and they said they'd reply and just ignored me from there on... Shambles of a company.

Massive shame because all the food was nice apart from the curry sauce which was more like a blend of curry powder and water, aswell as that the beans were comd

Massive shame because all the food was nice apart from the curry sauce which was more like a blend of curry powder and water, aswell as that the beans were comd

I would rate it 0 NO rate, staff were rude!!!!! Placed order at 10.53 order came at 13.12, they put down delivered 15 mins before they delivered my order,rang 3 times, the women had no ideal how to communicate to a customer, food was cold, I would never order again, which is a shame as there food is good when it's hot and gets delivered on time!!!!!!!!!!!!

I would rate it 0 NO rate, staff were rude!!!!! Placed order at 10.53 order came at 13.12, they put down delivered 15 mins before they delivered my order,rang 3 times, the women had no ideal how to communicate to a customer, food was cold, I would never order again, which is a shame as there food is good when it's hot and gets delivered on time!!!!!!!!!!!!

Went in to get a kebab this evening and it was a complete waste of £10 for glorified wraps. Ended up waiting for 15 mins to get less than average food. Should've spent that time going somewhere else

I asked for 2 chicken drumstick and 2 breast pieces but i only got 3 breast and 1 wing. The chicken lacked in taste, i didn't enjoy it

I asked for 2 chicken drumstick and 2 breast pieces but i only got 3 breast and 1 wing. The chicken lacked in taste, i didn't enjoy it

The pizza was disgusting it cost me £34 and most of it went in the bin very disappointed

So we ordered two pizzas today and on phone I was told it would be a 20 min wait. I got to the take away In 10 mins and was told it would be 3 mins more but was more like another 10 mins. Service is slow and one lady behind the counter didn't have a clue what was going on.

I have been to chicken base more times than I can remember and without doubt will be returning again, most likely in the next few weeks.Having said this it is still an appalling establishment.I have experienced more rude and incompetent service in chicken base than all other takeaways and restaurants put together.A few examples of this are as follows.I have had people get my order wrongI have been given cold and under cooked foodFood takes ages to arrive and is very inconsistent in quality The service is so rude it's not even funny,Iv seen staff arguing with customers and even ignore me all together.The shop it's self is dirty and at the moment the door doesn't even closeWhy do I come back?Find me a pizza for a quid elsewhere and I'll go there.Also to be fair the garlic sauce is second to none(Tried PFC and it's even worse)

Well I basically didn't get what I ordered and paid for ...it's hurendes does anyone knows how to read if they didn't bring all the stuff why charge them

Well I basically didn't get what I ordered and paid for ...it's hurendes does anyone knows how to read if they didn't bring all the stuff why charge them

Very tasty food with great customer service always with a Smile..

Very tasty food with great customer service always with a Smile..

Worst kebab I've ever had!! Even my dog wouldn't eat it

Worst kebab I've ever had!! Even my dog wouldn't eat it

Brought me wrong order n driver was late food was cold

Brought me wrong order n driver was late food was cold

I called in the resturant to tell them which icecream i wanted as i had forgotten they scream so loud on the phone and i was handed to someone else and also I asked to be called on arrival as it was late night and everyone was asleep I wasn't called but the driver knocked so hard on the door like he was furious about something. The way he was looking at me it made me feel very disgusted a very vulgar look and he spoke very aggressively towards me saying I called you and stuff making it look like i was fhe one at fault but I havent received any miss calls or messages. I was so shocked and felt feeble by the way I was treated so I lost my appetite and I honestly threw all the food away straight to the bin. Very very bad and squalid service by the staff never ever ordering from here again.

I called in the resturant to tell them which icecream i wanted as i had forgotten they scream so loud on the phone and i was handed to someone else and also I asked to be called on arrival as it was late night and everyone was asleep I wasn't called but the driver knocked so hard on the door like he was furious about something. The way he was looking at me it made me feel very disgusted a very vulgar look and he spoke very aggressively towards me saying I called you and stuff making it look like i was fhe one at fault but I havent received any miss calls or messages. I was so shocked and felt feeble by the way I was treated so I lost my appetite and I honestly threw all the food away straight to the bin. Very very bad and squalid service by the staff never ever ordering from here again.

Well the best pizza I have tried so far in Reading from the London Road branch. Quick service, never disappointed

Well the best pizza I have tried so far in Reading from the London Road branch. Quick service, never disappointed

Best pizza in Reading! Have order from them many time.Food is always earlier than the estimate time.

2 hour wait. Hunger is the best spice though

2 hour wait. Hunger is the best spice though

I was very disappointed with chicken base it took nearly two hours to get my order

I was very disappointed with chicken base it took nearly two hours to get my order

Very disappointed in the service tonight. Driver went to the wrong place even though my address is clear and I have had food delivered here a few times. Food arrived cold, my pizza was supposed to have onions but they had none so sent me a tin of Coke instead. Maybe they should have contacted me and asked first because I don't drink Coke. I however did order a milkshake which didn't arrive so I had to send the driver back for it so I was finished my food by the time I got my drink. Not impressed

Very disappointed in the service tonight. Driver went to the wrong place even though my address is clear and I have had food delivered here a few times. Food arrived cold, my pizza was supposed to have onions but they had none so sent me a tin of Coke instead. Maybe they should have contacted me and asked first because I don't drink Coke. I however did order a milkshake which didn't arrive so I had to send the driver back for it so I was finished my food by the time I got my drink. Not impressed

Been to the places couples of time for pizza but never had a good experience apart from the lovely pizza. However the pizza was lovely the staffs were rude, poor service. Last time ordered the pizza which was on offer at £5.99 at website (brochure) for Wednesday evening collection. I was charged £6.99 and the chicken wings was cold and disgusting, the lady didn't gave me the change unless I asked. And that was not the first time the staff didn't gave the changes unless I asked though it was a penny change.Once spoke to the manager but he was more rude than other staffs. I'll never ever go to the place again and would not recommend anyone to go there.Thanks

Food was good but took 2 hours to arrive and we ordered diet coke with our meals and got pepsi

Food was good but took 2 hours to arrive and we ordered diet coke with our meals and got pepsi

Unfortunately our food wasn't very nice. Delivery was long