Chase Farm Shop & Cafe in Birmingham

This is a pleasant place but the food is overpriced and inconsistent. Home cooked cottage pie was sparse in meat and the gravy was like water. The steak and onion pie was bland and the pastry like concrete. Breakfast items are a better offer so I will stick to those in future. It was an expensive lesson. Better food and value elsewhere. Staff are lovely and the on-site shop is a treat but cafe food does not reflect the home grown angle they are promoting.

A regular customer since 2018 I had an issue when my card had a double authorisation on Friday 7th June, spend time over the weekend to speak with card supplier who advised it was a fault at the chase. Contacted the accounts team at the chase with no apology or concern to my issue advised they would look into this and if I had the receipt. I drove to shop to deliver receipt asked to speak to manager or accounts no one would speak to me, a customer service lady passed my receipt to accounts. Made a formal complaint online received a reply from the manager advising only one payment gone through. I wrote back advising one payment had gone through, plus a further authorisation made leaving me unable to spend over £50 from my account Received a further email advising nothing more can be done as they have received only one payment I have had to contact fraud department at bank and they have refunded authorisation back to my account. Very disappointed with the lack of service received from the chase, plus having to Make a special journey to bring in the receipt. I have checked my account, I have spent over £5000 with this shop over the past 12 months (excluding Christmas meat) and very surprised with this level of service to a loyal customer.

Caterpillar in fresh washed food, first time at this cafe driven 45mins to have a nice time with my partner, first and last time.. I’ll come here.. We ordered our food, which arrived within 8minutes..while we were enjoying the food my partners food came to life, I took this plate over back to the staff and they were apologetic, and explained how this was the cleanest kitchen, but my comment back was, if that was the case we wouldn’t have seen a caterpillar within this plate of food.. I asked was the salad washed and no comment.. full refund was given by cafe.

My husband and I always visit to buy fresh meat and sometimes their baked goods. We have been customers for years and we love their sausages and cookies.

We visited a few weeks ago and had a lovely meal, visited today and it was the first day of the new menu. I ordered mushroom carbonara, garlic bread and chips. Hubby ordered gammon, egg and chips. Unfortunately, the majority of the chips were undercooked and hard so I sent them back and we had another portion which were cooked. The Carbonara was very tasteless and definately needed more sauce. The garlic bread was very overdone and hard with just a slight hint of garlic butter. Hubby said the gammon and egg were good.

Staff were so friendly here, we had plenty of room at our table for two prams. The food was really nice and I especially loved the coconut hot chocolate.

Visited at midday on Sunday… it’s been a long time since last visit and sadly standards have definitely dropped. Ordered a cheese and ham toastie, a Sunday lunch baguette and a side of chips. Despite having great ingredients to work with the cooking was very poor. Roast potatoes and chips very under cooked.. baguette just 2 slabs of thick beef on a dry baguette with a smear of stuffing and a jug of thin tasteless gravy. Finally the cheese on the toastie wasn’t even melted. Simple dishes just poorly cooked and presented… won’t be heading back any time soon.

Like reviewers previously, we have been going to this Farm Cafe many times in the past and never been disappointed. Went for lunch and both had sandwiches . Was asked if we wanted crisps or chips to go with the sandwich. We had chips . Didn’t mention at the time we would be charged extra £1 for each portion. The sandwich with white bread was stale . Chips were undercooked and soggy . Again , the only positive was the friendly staff . Will return but only for a coffee . Wouldn’t be surprised if they have changed management

We went here frequently before Covid. Based on our two most recent visits we don’t feel the quality is as good now. Fish cakes for £11.95 turned out to be one uninspiring fish cake with soggy chips. Roast Sunday lunch today was average. Staff are friendly and helpful.

I had my lunch at this cafe which was nice but expensive and decided to have a desert which was a big mistake I ordered lemon pie and a apple pie to which I was asked what I would like with it I custard got my bill and they have charged £1-50p for the custard any other eatery it comes as standard £5-50 for DESERT !!! Beware before buying check the prices

My first visit to this venue and sorry to say will be my last…massively disappointed. Starting on a positive…the staff were lovely and most friendly…and the cappuccinos were probably the best I’ve tasted. Ordered 2 breakfasts at £10.95 each anticipating at that price they’d be pretty special especially as they boast fresh local produce. The reality was far from special unfortunately. The food was at best ‘tepid’ and I inviting…The 2 sausages were burnt black and were tough and leathery like they’d been cooked hours before and just kept in a warming drawer as was the bacon. The chips were limp shrivelled and cold…I’d say the only food that had been cooked fresh within the 45 minute wait we had was the egg…for the money we paid the food was of such poor quality and cooked abysmally…it doesn’t take great skill to cook a breakfast but this was a huge fail…would it really break the bank also to put a couple of slices of bread and butter and a couple of mushrooms on the side to make it more than basic especially for what you charge?? I’ve had 100% better for half the price at Morrisons!! If this was my business I’d seriously take heed of all the negative reviews about the quality of the food on here as this is a nice venue…it is a shame that a lack of passion and effort from your chef could ruin your reputation and future success….

Came for 2 coffees and 1 tea the other day .Never had to wait so long , they turned up 22 minutes later . we didn't even order any food thankfully . We have been going there for years but unfortunately won't be returning . Wouldn't mind but they weren't even busy .

My family have been regulars at the cafe over the years and have been happy to pay the higher than most prices for breakfast as the quality and service is always good. Only now that the prices have increased by a huge amount and the quality has gone a little bit down hill we won't be going back. The prices have also shot up by significant amounts in the Farm shop too which is disappointing to see.

Ordered food came to £50 My granddaughter had Childs meal £7.95 this was two fish fingers and a handful of chips with a cookie it was the smallest meal in the world also stingy on the salt and vinegar and one red sauce it was too much trouble to ask for more Wouldn’t go again The meals we had were nice wouldn’t complain about that but nothing special Lady at the till was nice

The food and service was great, the bacon was the best I’ve tasted for a while. I had a bacon roll and my friend had the full breakfast, which she said, when are we coming again

An excellent time had. As a coeliac I am delighted by the gluten free options. Will have to go back again as half way through we noticed gluten free tea for two - first time seen. Very clean and delightful staff and environment. Recommend to anyone in the area. Picked up a lovely pork hock in the shop.

Avoid this place, me and my family visited a while back staff was rude but food was lovely, well we gave it another chance last week, On arrival greeted by a very miserable young girl on the till, staff very unapproachable if you need to ask them for anything, I wish I didn't spend my money in the place £40 for 3 small breakfasts we could see more plate than food and a sausage Bap, standard of food has dropped badly and 3 pots of teas and one jug off milk yes that's right one small jug between 3 teapots, we asked for more milk didn't think it would be a big deal but obviously it was as my mother had to go up to the counter to ask for the milk again and the abrupt manager said yes I'm bringing it now, My mother called the manager over to ask her what her problem was with us her reply as she pointed to my grandson you are filling his bottle up with that milk and she stated we seen you doing it last time you was here talk about been watched may I add it was to make him a tea out of the teapots we brought, she leant down in to my mom's face and replied very rude we are a business you need to purchase a jug of milk for a £1 never have we been told that until we pulled her on it, All the staff need to go on customer care course, doesn't hurt to smile not one member of the staff was welcoming, I emailed the shop asked them to check the CCTV as it wasn't hidden that they had issues with us and they offered me a £20 voucher to use in the shop or cafe, obviously I declined it, me and my family will not be visiting this place ever again, use to be busy but the recent visit we had lots of tables to choose from says it all, Managers reply was it's a business basically she couldn't care less about customers. Don't waste your money here definitely not child Friendly either.

Visited here twice for breakfast, while on holiday. Friendly efficient staff, well cooked high quality food. High quality Tea and coffee also. Very reasonably priced for the quality of food, tea, coffee and service. We will visit again when in the area, the next time. Thank you so much.

Used to be a favourite of ours along with the fig and olive. Last Sundays breakfast was awful! Sausages were recycled and tough/hard to cut bacon was undercooked and anemic, the poached eggs were undercooked and snotty when mentioned we were offered a refund instead of which I suggested we returned on Tuesday as we were meeting up with friends. The person who served us on Sunday humiliated us at the table saying the refund was only for part of the breakfast. I expressly declined the offer of a refund as she had started to argue with me, apparently with the support of the manager. I paid the bill explaining we and our friends would be going back to the fig and olive in future where we would be treated as valued customers!!! Unlike the fig and Olive you are expected to pay at the till and by law you should be asked how your meal is as if it was substandard you could offer what you felt it was worth, in this instance less than the cost of a breakfast at Wetherspoons no one bothered to ask if we were happy with the food they seem only interested in taking our money unlike the service you will get at the fig and olive who also have a wonderful farm shop/delicatessen, garden centre /craft shops etc all in all a much better place to spend your money in a pleasant convivial atmosphere and is less than a mile or so away on Coppice Lane.

Service as always friendly and efficient, food was cooked to order and delicious, the only issue is still no condiments on the table you have to request when they deliver the food to the table

Sadly this has gone down hill in my estimation. Not the same . Over priced for one . Jacket potato well overcooked , burnt and soggy on the outside and yellow in the middle . The waitress was lovely but The replacement came back undercooked . It’s not cheap , don’t mind paying high end if it’s edible. Not the first time we left disappointed . Shame really , this was the place to be in the early days

Visit this restaurant many times over the years but the food experience today was poor. First, can I add that the front of house service was excellent, prompt and friendly but the meals were lacking. My two guests ordered omelettes but they were flat, dry...

Just returned from a poor experience at The Cafe. Sunday Roast was below average, flavourless meal with poor quality of meat - which given the meat available from shop next door I found this the most disappointing part. Veg, meat and gravy has no seasoning...

Visit for a drink on a Saturday morning. Friendly service and food looked nice. Bit of a dull atmosphere/decor and cold. Shop is good

Ordered two small breakfasts, one with a well done fried egg. Food was brought to the table with the server using a cloth - must have been for hygiene reasons as the plate was cold. Food was also cold, cold bacon, cold beans etc, and...

Covid secure procedures . The option to sit inside or out. Refurbished interior. The men had Father's day breakfast which came with fried bread and a free cuppa. Sunday roast delicious and a good size with a choice of chicken, beef or pork, fresh veg...

Decided to try for breakfast as a family member had a nice lunch there. The restaurant was very clean with CoVid measures in place and the staff were friendly. We ordered the Farmers breakfast and I honestly think it’s overpriced. Don’t get me wrong you...

We found the place was very busy despite booking a table in advance two weeks ahead for the four of us. I think being a Sunday the staff were short and overwhelmed. Just had a Quiche and salad a long wait for food. We had...

Reading the reviews for Chase Farm, it seems you either have a fantastic experience or an awful one. Ours was definitely a nice one. I visited with my wife and son on a reasonably busy Saturday morning and I was impressed. Easy to find, the...

Where do I start?! Due to Covid we booked a table for breakfast several days before we were due to go in. We went on a Wednesday as we were going to take full advantage of the offer Eat out to help out. We booked...

We had an absolutely lovely lunch! We came on one of the hottest days of the year so far and were happy our table was inside - we were under the glass roof so we could still enjoy the sun. We took my daughter who...

I found there eggs are from caged hens. I suggest you do not visit at this present time. Advertised as free range. They are not.

Chase Farm shop has been brilliant during the present crisis with food stocks at a good level and the same excellent quality meats and fresh vegetables available. The staff are helpful and doing a brilliant job under extreme circumstances. Look forward to when the cafe...

Chase Farm Shop SHAME ON YOU! Doubling prices in this horrific time puts you to shame; many of the elderly residents around your shop rely on you as they cannot get to the larger shops and all you do is rip your customers off! Hopefully...

Thanks to all the staff for keeping going before the total closure of cafes etc..We are looking forward to seeing you all soon.Thank you for everything.And to the shop staff-you are doing a great job keeping us supplied with quality goods-well done all of you.x

Every time we have been there it has been very busy. This is probably because the meals are so good. Generous portions and lovely food to eat. Best Gammon meal and Hunter’s Chicken we have ever been served. Please keep it up!

Sad to say the quality of the food has deteriorated. Not my first experience of this, but I chalked previous experiences up as one offs - everyone has bad days. Went for breakfast. Toast was basically uncooked bread with a couple of black griddle lines with some soggy mush that didn’t look like butter. Fried eggs looked great but were jet black underneath and tasted as such. Tea was lukewarm and stewed to the thickness of syrup! Have liked this place since it was just a farm shop selling compost 20 years ago, but it’s definitely gone off and I’ll now probably go elsewhere.

I’m really shocked looking at recent reviews as my family and I head here at least twice a month for brunch and the food has always been brilliant. The omelette’s, scrambled egg on toasts and bigger breakfasts are all tasty and there’s lots of choice around individual items to pick exactly what you want, and for kids too. We’ve also had coffee and cake here and I think it’s all reasonably priced and good size portions. The cafe is light and airy, does get busy on weekends, staff are polite, toilet facilities and changing facilities are good and the produce in the shop always looks great quality (we’ve only bought cake!) Dogs are welcome in the sort of porch area by the front door, although there’s only a few tables. We’ll continue to visit as we’ve honestly always had a good experience.

Food has gone down, breakfast awful wont be visiting anytime soon ,last March we had friends from Holland wanted to take them somewhere nice for breakfast before they flew home, I was so embarrassed with the food served 😩 very disappointed...

Vegetable curry was just cooked vegetables on rice. If there was any spice or sauce in it then neither me nor my Mum could detect it. Lucky I like plain vegetables!Mum's pork was very unexciting.Cakes look lovely and it's a nice place to visit, but maybe avoid the hot meals. (Note that on Sunday it's hot meals or nothing).

First things first - the farm shop is fantastic. However, we have been to the cafe a few times with poor results. Most recently, my partner and I had the all day breakfast. It was AWFUL. The bacon was burnt and everything was cold. The beans felt like they had barely been cooked. I don't understand how everything was so cold when it took so long to come out. The cafe itself is like a school cafeteria. Nothing inviting or warm about it. The staff can be a bit rude too. I really hope the food improves in the cafe because the farm shop is great.

Visited as party of 5, mixture of generations for Saturday breakfast. Menu options were good but food itself was disappointing. Drinks came quickly. Baked beans were not enjoyable and swamped the plate. One of our party ordered a roll which was not overly warm. Veggie sausages were old fashioned style which surprised me given the options now available for meat alternatives. Service in the shop was far from welcoming apart from the butcher. Sorry but just didn't live up to expectations this visit.

I came here today with a party of 9 friends and it was the most chaotic meal I have ever had. We all went up and ordered and expected our food to be brought together so we could eat together but no, this was far from the case. There was such a long gap between the food being brought out that some of our party had finished before others were even served. They gave the wrong sandwich to one lady, who had showed the server her receipt to check she had the right one. Another lady who had ordered a jacket potato with cheese was not served until everyone else had almost finished their meal. The food was good when it came but we won't be coming back as a large group as they're obviously not organised for this.

This place is a real gem. The food is amazing and reasonably priced. The staff are friendly and the farm shop is full of delicious products. Well worth a visit 😍

I visited yesterday my meal was awful I ordered a ham omelette with double ham inside the omelette was cold not properly cooked it was running with liquid from the inside, and tasted of utter grease the chips were cold and tasted like microwave chips the salad limp. My cup of black coffee swam with grease on the top so obviously the cup had not been washed properly.

Perfect afternoon tea! Took my mother who is vegetarian for her Birthday, food was amazing. You choose your sandwich and plenty of home made cakes offered.

It’s true that Chase Farm Cafe is now a pleasant place to eat, especially on a nice day when it’s possible to eat outside. That said, having been there many times over the years, I think they now need to pay a lot more attention to the quality and value for

It's just average. Sometimes there's a whiff of arrogance around the place. It's not quite as amazing as the management like to think. Service and food. Just ok.

The most appalling poor customer service experience anywhere, ever.

We often come to Chase Farm cafe. If it's not for a decadent breakfast, it'll be for lunch. The Sunday lunch is excellent and very good value. We've always found the food freshly prepared and well presented. The staff are friendly, helpful and well trained. Very highly recommended.

“Someone knows what they’re doing behind that espresso machine” were my thoughts when I tasted the soy milk flat white. The cafe was next to abandoned when I rocked up at closing time on a Saturday (around 5pm). There is loads of seating inside and out of the rural accoladed Chase Farm.

Lovely staff who were very helpful and polite. Really enjoyed what I purchased and will be returning

Had afternoon tea here as we have before. Previously in January to celebrate my birthday,then again at the beginning of June to celebrate my friends birthday. Unfortunately the service at the till was not great,we had to repeat ourselves 3-4 times as the girl clearly wasn't paying attention. The lady that waited on our table was very friendly. But before we had finished our food another member of staff came to close the Windows in the conservatory roof (the switch being right by our table) and then just as we had finished a waitress came to remove our plates and clean the table. I do understand that it was getting close to closing time but there was still 30 minutes left. Such a shame as I have been here many times but this has quite put us off. And to top it off the cost of the afternoon tea has jumped up considerably from around £7.50 to £10.

Busy place but very disappointed with the 'special' steak and onion pie - yes, you guessed it, NO FILLING. Not one to make a fuss but this was very poor. The potatoes were dry, the veg was microwaved frozen mix and the pie was abysmal.

Went again this week for breakfast. I always have the large breakfast and my wife is satisfied with the smaller. As usual the food and service was very good. Well worth a visit to the food shop afterwards although the shop is not cheap.

Went for breakfast with my friend. Veggie breakfast was yummy. My friend had traditional breakfast which she enjoyed. I had herbal tea and she had mocha "the best mocha ever' perfect balance of flavours. Lovely setting and excellent customer service.

We had a fabulous afternoon , eating great food in a comfortable atmosphere. I visited the farm shop and there is a wide selection of produce to choose from. I cooked their sausages ... yummy!! The new potatoes were delicious too.

Visited on 22nd March with my elderly mother for breakfast. I had the farmers breakfast mom had the lighter breakfast, both had lattes. The coffees arrived very quickly and were excellent. The food arrived shortly after, very well cooked and extremely tasty. The staff were all very cheerful, service was excellent. Would I go again definitely, highly recommended

Went here last week and it was absolutely disgusting. Presentation was awful, breakfast omelettes for 4 came to 36.00, limited fillings, no garnish just an omelette, really disappointed and went be going back or recommending.

Visit here often for our favourite local breakfast. Clean bright welcoming atmosphere with friendly staff. Plenty of selection on menu with food options & drinks. Poached eggs & sausages amazing. Latte coffee delicious. Easy to find with lots of parking spaces. Popular with locals for meals & farm shop next door.

Visited today with my 2 children. I just had an Earl Grey tea. It came with a small tea pot and I got 2 full cups from it. My eldest had a club sandwich and chips which came with a lovely side salad and huge helping of coleslaw. He chose to have tap water which came as a pint, which is great. My youngest had a kids meal which was generous and came with a juice box and a cookie. This cost is just over £15. Very reasonable for the quality and service.

I arrived ay 15.38 hrs to be told they shut at 4pm and I couldn't have a cup of coffee as they were cleaning the coffee machine but I could have tea or milk.

Brilliant farm shop but during busy times the cafe can feel a bit understaffed. Still it gets busy for a reason.

Have held my mothers wake in the Barn room today. The barn room has a lovely atmosphere the staff very attentive and the food on the buffet could not have been better. Had lots of compliments from family and friend we will definitely use the barn room again ideal for gatherings or any event. So thank you for a lovely afternoon

Found this place on FB so called in for the first time today. Decided to have lunch in the cafe, which is quite large because of its unusual layout. You can even sit at a table next to a window looking directly into the kitchen if you want to see what goes on. Lunch menu is quite varied, from sandwiches and snacks to full meals, and there is a specials board which had a good range of food. We both opted for the ploughman's, which came with ham, two wedges of pork pie and three types of cheese, plus salad, pickled onions, pickle, coleslaw and a piece of French Bread. Could have done with some butter for the bread, but never mind. After lunch we went into the farm shop. Not huge but a good range of produce. There was a small butchery counter where we bought some marinated belly pork and some Bombay chicken stir fry. In addition to the counter, there was plenty of choice of fresh meat and sausages in chiller cabinets. There was a good selection of fresh breads etc so we bought some cherry scones. We also bought some clotted cream, which at £2.99 we thought was expensive.

I took a risk and chose Chase Farm for a buffet for a group of about 30 adults and children. It was after the funeral of my mother-in-law so a private environment was needed. I live in Yorks so did not visit the place beforehand. Everything was top-quality: the food, the venue and the service. Special thanks to Rebecca for helping me organise the event and Steph for looking after us so well. Everyone who came was full of praise. Well done and shame I don't live closer!

We’ve been here for breakfast several times. Always excellent food and excellent service. The farmhouse (full English) breakfast is recommended!

1st visit to this lovely shop and cafe, excellent meal if slightly expensive for a cafe but good meal and service, quick walk around the farm shop which is well stocked with all the goodies you'd expect from a quality farm shop.

My wife and I often visit this restaurant which is situated adjacent to an excellent farm shop and butcher because it is close to our home and we often buy meat and vegetable there. The menu is varied and the food quality and value are excellent. The breakfast menu is also very attractive and something we plan to try in the future. There is ample parking if travelling by car.

Farm food at its best can be a bit expensive but the quality is good . Local meat chops are really good

Used to go here all the time to use the farm shop next door. This is the first time we have used the cafe. I had the beef, cooked really well and just enough for me. My mother had the pork which came with stuffing and a nice slice of crackling. We both had the apple crumble for desert.

This is on my doorstep but never visited. Local produce sold and grown in size over the years. Went for cake and a catch up with a friend. Lovely clean cafe. Welcoming staff and good selection. The food that was coming out looked Lovely, would definitely try a breakfast. Ample parking too. The only reason I haven't given it 5 ⭐ is because I haven't eaten there yet.

Simple home cooked food is freshly made as you order it. Lots of variety on the menu, including delicious cakes. Very friendly staff, clean and plenty of seating. Car park and disabled access.

I took my elderly parents for lunch in the week, the first time we have visited here. Lots of car parking for blue badge holder. Not far to walk to the entrance. Everywhere was very easily accessible, flat with no steps. You enter a large room which you think is the cafe but then you look to your left and see a beautiful, bright orangery and then outside further seating. There was a table to suit everyone, in sun or shade, in the warm or a cooler spot. The toilets were central to the seating. Everywhere was clean, it was airy, it had a relaxed ambience. You have to go to the till with your order but there was no queuing though you are tempted by the cakes already. I was greeted by Steph who explained to me, as first timer visitor, about the ordering etc. She was so bright and pleasant and made me feel so welcome. I was given cutlery and a table number. As I sat down our teas were already delivered to us, a pot each and there was enough for two cups out of each. The food was served promptly. Everything was so fresh and tasty. I asked for a brown bap but as they didn't have one I was offered bread instead and the sandwich was unbelievably nice, I mean it's just a sandwich isn't it? Of course not I had salad, crisps and coleslaw and it was the best ham. My parents had the gammon and scampi and again it was delicious and it all got eaten. For £33 we thought it was the best meals out we'd had in a very long time. I asked about booking and yes you can book although on a Sunday only if the table is for 6 or more. However if less you can turn up and almost certainly be guaranteed a seat. All the staff were very affable and happy to talk and answer our questions with a smile. If I didn't live in Scotland now I would be back in there every week. Thank you very much for a delightful visit and I wish you every continued success.

We had farmers breakfast 1 less toast but same price 2 fried eggs hard not very good will be some time before we go back

Went here for breakfast on 22nd July for our Ruby anniversary and ordered the farmer's breakfast found this not up to the the billing for the cost extremely small and not good value for money

I went for lunch today with my nan and mom they had tomato soup and said it was the best soup they ever had in a long time. I had chicken and mushroom pie with mash vegetables and gravy. My pie and vegetables are great with a fruit somthie. But the mash is a bit lumpy tastled great but you so need to mash it probably and the gravy tastled watery it had no tastle or any meat flavours what so ever it was the most boring gravy I ever had. I have been coming here for years and the food is always the best food in the West Midlands with the best gravy ever but today the gravy was a let down.

My first visit absolutely blew me away, the food was moreish, perfectly sized and made an incredible choice for my date. The staff were fun, friendly and not afraid to have a laugh and joke whilst maintaining excellent customer service professionalism. As a waitress myself I was thoroughly impressed with every aspect. Steph really stood out with her kbowledge of the menu and willingness to change out a few ingredients, and a few of the other ladies (but I can't recall their names unfortunately).

I emphatically agree with the other reviews I’ve read for thi cafe. I have visited several times a week with friends and family for the past few years. The problem they now have is that the friendly, polite staff have now left. The remaining staff are curt and miserable when serving you at the til, with the exception of a couple of junior members. We are extremely polite and friendly people but there is only so much you will put up with when spending over £50 a week. The attitude makes for a stressful experience rather than a happy and relaxed one. If I were the owners I personally would advise saff that it takes years to establish a thriving business but weeks to destroy one and the single most thing that will keep people away is curt and short tempered staff that take both your money and their own wage packet for granted. Sad to see this place going down as the food is wonderful but the attitude will most definitely keep my party away.

We have been coming here for a few years now, however it seems to be going downhill recently. The staff are ever increasingly unfriendly towards us. We feel they have got “complacent” because we are weekly customers so they feel they don’t have to put any effort in whatsoever as we will always come back... which we won’t! We have started going to Michell’s centre bistro instead. When ordering today I said to the server as we were paying “oh sorry, I’ve forgotten the extras on my breakfast” to which she replied with a tut and huff. This is not the first time that it has happened. There is never a smile on their face. You feel like you’re putting them out when ordering even though you are paying a lot of money as you can get breakfast for a much cheaper price elsewhere! Just a note, there is a lovely younger lady who always has a smile on her face and makes us feel very welcome.

We went today (28/04/2018) for breakfast before a visit to the farm shop. I ordered scrambled eggs on toast and my partner a light breakfast. Restaurant had been busy earlier, dirty plates were still on tables and the tables needed wiping down. We’re were not advised of any delay when ordering, but after a number of customers subsequently placed orders they were being told there was a 30 minute delay, two groups of customers walked out when being told this. Drinks came out first and then food after 28 minutes, food was just warm, not what we expected, won’t be going again, will go back to Mitchell’s Bistro instead.

My lunchtime meal in a clean, airy cafe was well presented and it was served within ten minutes of our arrival. By 1.00 pm the cafe was full but the atmosphere was pleasant and it was easy to talk. Coffee and tea were served and there was no pressure to leave. There are plenty of spaces in the car park and the surface is sound. A working farm surrounds the cafe and there is a strong barrier fence.

Popped to farm shop today, noticed cafe wasn’t so busy so stopped and had Sunday lunch after buying in shop

Been visiting Chase Farm on a weekly basis for about 3 years. Usually pick up some of their excellent sausages and fresh eggs before nipping for toast and coffee before heading home. After the last 3 visits we’ve decided to throw in the towel in terms of frequenting the cafe at any rate. The problem is that they cannot deliver hot drinks and food simultaneously. The coffee (which is excellent) arrives first and any food ordered can take up to 20 minutes (yes we timed it) to arrive. We took the bull by horns recently and asked for all our order to arrive at the same time but all that happens is your hot drink is prepared, gets left on a counter to cool waiting for any food ordered. If your simple order of toast is behind an order for half a dozen full English brekkies then you’d better take a book. BTW - toast should be both warm and crisp. It should not arrive like the bread has been left out in the sun. You shouldn’t be able to stretch a slice of toast. Was a great cafe but sadly no more.

Called there on Sat 24/02/18 at about 2pm for a spot of lunch, hoping that it was not too late. Fortunately it wasn't and after looking at the menu all three of us decided on the gammon, chips, egg and peas. When the meal arrived we were very please to see that the gammon was not a thin slice but a generous hunk perfectly cooked on a griddle - tender and moist. No complaints whatsoever - nice staff, pleasant dining area and there was 'no rush to move you on'. We eventually ended up in the farm shop where we purchased some of the gammon we had previously eaten - delicious as well.

Plates on which the breakfast was served were cold, eggs and hash browns were cold, not very good at all. Additionally, the staff were not very welcoming particularly those serving behind the counter. Disappointing!!

Went for another breakfast at this very popular cafe/restaurant next to a farm shop.

Great breakfast . Sausages are really tasty and worth it . The shop is a bit expensive but everything is freshly made .

Called in to give lunch a whirl was very busy but calm atmosphere we sat in the extended part of the cafe bright and cosy. No table service orders are taken at the counter.

Visited Sunday afternoon for a drive out. Shop is high quality food but very expensive if your used to supermarket prices. Cafe is again nice food but lacks ‘atmosphere ‘ fairly long wait to have food and drinks delivered to table.

I have visited a number of times and always felt that it was overpriced for what is really a small tearoom/cafe. However, there is a good farm shop which is locally supplied and the cafe always looks as if it should be good!!

Visited recently with my husband the cafe was less than half full and there were 4 members of staff in sight.

A good place for a break just before we got home. Beautiful café and conservatory area where you can see the food being prepared.Cheese and tomato Quiche was enjoyed and the gammon was beautiful. Chips just about done ( a minute or two longer would have helped)

Great food in a recently modelled cafe. Afterwards can shop at the excellent farm shop. Highly rated.

I am quite a regular to Chase Farm usually for breakfast which is amazing definitely the best around.. great value and quality ingredients. I must mention Steph who is such an asset to the cafe.. she is always so friendly and nothing is too much trouble thank you

We went for breakfast, ordered the farm breakfast + cappuccino-I asked to swop the Hash Browns for mushrooms, my husband asked to swop the beans for tomatoes. The lady at the till informed us we could not change anything. She offered to take those items off and add the others which we would be charged for in addition. We were not prepared to pay extra and felt this service is very customer unfriendly as the choices are not great to start with. We won’t be going back but maybe the owners of the cafe want to rethink their attitude towards customers- here is a picture of what you receive for £ 7.95 - not good .

The staff at Chase Farm Cafe are super friendly and helpful. Additionally, the food is always of the highest quality. We regularly go for breakfast and it’s the best Full English breakfast I have ever tasted!

Just had my second afternoon tea here and I will definitely be returning. The food is lovely and it is reasonably priced. The staff are very efficient and really friendly.

Our destination of choice locally for a morning or afternoon drink and snack. Everything delicious. give it a go!

Came here before heading home. First time here but will be sure to return. Was one of the best breakfasts me and my husband have ever had food was fresh of the highest quality and piping hot. Service was excellent, member of staff Steph friendly and gave service with a smile which is very rare these days. She went out of her way to make conversation with us and ensured we had everything we needed.Will most definitely return. Thank you :)