Charli's Cafe - Korean Restaurant in Newport

I have been looking for a new fish and chips shop and I have found this one. Unfortunately looking at some of the reviews (good and bad) I feel very put off giving this place a chance. This is because of the low level of professionalism from the shop when responding to a customer complaint. I understand that customers are not always right but the response from the owner has a fowl attitude which makes me believe the level of standards I would expect would not be on existence upon my arrival. Maybe if the shop owner had a more friendly approach towards such negative views, I may consider buying.

Chips aren’t cooked,cold,white and inedible.Thanks

First time we visited the food was great - really fresh mushrooms in the mushroom curry, tasty sweet and sour. Second visit the mushrooms were old and rubbery, and the chicken in the S&S was chewy and fatty, and the spring rolls were soggy. Service isn't great - both times I've had to wait to get the attention of the ladies at the desk who are so engrossed in their books/phones. A real shame - I was hopeful we'd found a gem after the first visit, but now not so sure.

delivery never arrived waited over 3 hours.. untill 3am .

I ordered a peri fillet burger and it wasn’t cooked probably . I was so disappointed I didn’t even eat it .