Charlie Chan in Cambridge

The attitude of the staff was terrible. The short-haired woman did not want to serve us. She threw the boxes at the customer’s face when I requested boxes to take home leftovers. They even charged for those boxes and added a service fee despite their extremely poor attitude towards the customers. They should have asked if we needed help instead of behaving like that. Normally, if you pay cash, they give a 10% discount, but after we complained, they did not give us the discount. We will never return to this place

Very poor service, our family never come back here again. The attitude of the waistress is so bad, we didnt get the discount for paying cash which we normally get that before. Packing for food take away is costing money which is very abnormal conpare to other restaurants…. I have been regular customer but not from now any more.

If I could give a negative review I would. This restaurant had the worst customer service, and the dishes for the prices were appetizer size, which came with no rice. They also charge a 7 pound service charge and there was no service. Do not eat here unless you are desperate.

Very large portions of food! It is quite expensive for the meat to noodles ratio. I got the Dry fried beef ho fun - which was good however the taste was a little bland. The service was good and they were willing to help!

My go to Chinese restaurant in Cambridge. Service is super quick, food is incredibly tasty and service is really friendly. Have been there a few times and will definitely go again. The dim sum they have are incredible!

It's always a pleasure eating here. I'm never disappointed, nor is my partner food stardard has always been maintained

Went for lunch today, food was so delicious and the service was second to none. Our go to Chinese, drive 50 mins to get here, worth travelling for !!

My family has been regularly eating here in the last 4 years. It used to be a place to spend some pleasant time with the family. But since the son of Charlie Chan left, they now have a new chef which makes the food tastes bad, and almost all the service staff changed as well. The new service team is horrible, rude and inpatient. I will not come here again. Very sad. It used to be such a great restaurant.

Most of the dishes we ordered were below average, except for the fried rice and turnip paste cake which were alright - and still a bit expensive. We were served by several waiters and waitresses, the younger waitress had a better service attitude and was friendly and approachable. would not go again.

Charlie Chan's dimsum is better than expected and authentic although the custard buns are surely steamed from frozen ones. The staff are friendly. The only thing is the restaurant is quite dimly lit and can benefit from more bright and happy decor

Rubbish food. Appropriate for the dumpsters. I think the squid has been frozen since the ice age. Flavours were extremely strange, far from authentic. Chef lacks the skills and sadly has zero pride and passion for his job. Staff were weird, one guy was decent but the ladies were just unwelcoming and strange, not even sure if they were human or not, let alone being asian. lol

The staff's attitude here makes me not want to visit again

Can’t understand why rating is below 4 when food quality and taste are so authentic, service is good and they are so friendly so our kids

Dim Sum place to be at, book in advance or be disappointed. Other kitchen stuff is still good but the Dim Sum definitely stand out more.

The taste is as delicious as old hong kong. the price is reasonble.

Well well.. I had a very nice meal...I had service with a smile 😃... to top it off my waiter had jokes..🤣

Best dimsum and dumplings, well established restaurant.

First came to this place 15 years ago fell in love with the Aromatic Crispy Duck. Happy to see the taste is still there, popularity and service seem to have improved. The place was full of satisfied guests.

As good as the cheapest take away in the city. I do not recommend it.

Poor service attitude, the stir-fried vegetables are unpalatable

Wow- what can I say? Best dim sum I’ve had! The service was quick and the food was hot and delicious, can’t wait to go back again!

Awesome food and staff😍😍 love this place!!!

Food was ok but the service was definitely not

Staff were just there... not happy or inviting. Food is overpriced and bland as a whole. Wouldn't recommend.

Outstanding dim sum in Cambridge. Everything we had was a cut above most fun sum places. Their blck bean steamed spare ribs, sui mai, har gao, and lo mai gai were terrific. Can't wait to revisit.

This restaurant has quickly become the go-to spot for my friends and me to satisfy our dim sum cravings. The variety and quality of dim sum served here are exceptional. The ambiance of the restaurant adds to its charm, providing a comfortable and authentic setting. Highly recommended for any dim sum enthusiast! I was too busy eating, forgot to take more pictures, which is a good sign!

We received the most revolting treatment at this restaurant. The smell was terrible and I was grateful that our booking was declined. If your kitchen closes at 9pm why would you accept bookings for 8.30? Also if someone was delayed wouldn’t you tell them there was an issue? The awful man was so rude and entitled I just can’t believe this place is still in business. There are so many incredible restaurants in Cambridge go give them your business rather than this bunch of Idiots.

One star for that sarcastic chubby uncle. He is extremely, extremely, extremely rude! Infuriating!

First had Charlie Chan more than 20 years ago when there weren't so as many colourful options in Cambridge. The food is cantonese / S. China style. Recently came here for dim sum - it was tasty and there was a good selection to choose from. Would come again for canto food.

We had an amazing work festive feast here. Thank you!

It was recommended by a HK friend, and the food was delicious, you could tell the dim sum were homemade, great texture and taste 👍

Decent dim sum. Everything ordered was steaming hot and well made. From what I’ve seen they have the largest range of Cantonese style dim sum items available in the center. A good idea to call and reserve a table as I noticed a few walk ins turned away.

Good food, but a very small portion of each dish with the prices very expensive. Basically an authentic Chinese restaurant good for families and child friendly, just a bit expensive and small portions, everything else was great and enjoyed my night there.

Very disappointed. The food was not fresh and mediocre at best. My stomach was quite upset afterwards as well. The prices seem unreasonable too as they charged us for water. Definitely will not come back again!

Food was not good and the service was by far the worst service I’ve ever received among many Chinese restaurants I’ve been in the UK. Staff is so unfriendly and ignore us when we call. Won’t recommend this place and will never come back here again.

剑桥最好的吃粤式点心去处，有很多点心可以选择，吃起来不像是速冻的，就餐环境也挺好的！要是也可以在Deliveroo上点到他们的外卖就好了！有时候真的很懒的出门。

Went for dim sum for lunch at the weekend. Quality of the dim sum was excellent - the best I've had in many years. We had a mix of food between us as a group and all the dishes were really very good. Service was also very good - friendly and brisk and efficient. Would highly recommend it and will definitely be back.

My experience at this restaurant was not great. My cutlery and glasses were dirty, the tablecloth had large yellow stains, unwatchable, the chairs where we were sitting were half broken. The waiter was very serious, almost annoyed to serve us, not even half a smile during the service. It was very cold in the room where we ate and each of us wore a coat while eating. I'm sorry, but no one would return to eat in a place like this.

I am an avid fan of dim sum and this place raised the bar. Everything was fresh and served quickly. I loved every dish we picked and I would definitely recommend this establishment to others.

Great place for roast duck and noodles. Delicious and very quick service. Thanks 👍

剑桥的中餐馆好像也就这家的东西还过得去（南方人角度），环境也不错。老板和服务人员的脸是臭了点，但人家有资本不是？

Decent food and OK service but very loud and difficult to have a conversation.

Nice dim sum but the number of choices is shrinking...

a very good restaurant, steam sea bass is really good. Dim sum is good.

Service was good and staff was friendly. The crispy noodles I ordered was very bland with hardly any taste other then salt. There was only Bok Chou added in vegetables.

Best dim sum in Cambridge, plenty of option for all palettes.

One of the top Chinese restaurants in Cambridge. Dim Sum is a MUST TRY. Each kind of dumplings have it's own flavour that makes you try everything without regrets. Definitely back again!

Recommended as the restaurant of choice for authentic dim sum, as well as a fine selection of Chinese cuisine. Returned and will definitely be returning.

One of mid age service man who wearing the tattoo is super arrogant and impolite. Contempt, disrespect, even discrimination.

Fantastic dim sum… food are all done on the spot and piping hot… siu mai is a 12/10, a definite must-try! Staff is very friendly too, the ambience is very comfortable and peaceful. We enjoyed our meal entirely and will be sure to return again soon!

Lovely food. It was very quiet when we first came in. Our food came very quickly and the staff were all friendly. The hot and sour soup was lovely - nice peppery flavour to it. We had a range of dishes, but really enjoyed the crispy aromatic duck, sizzling beef in black bean sauce and the special fried rice. Loads of meat and prawns in the rice. Can’t fault the food at all and the service was lovely. Atmosphere was very quiet when we arrived, but picked up quickly. The place was buzzing when we were leaving. Lots of mixed reviews for the place, and maybe if it’s busier the service is a little lacking, but we thoroughly enjoyed our visit and will definitely be back.

My recent experience at this restaurant was deeply disappointing. I had made a reservation a day prior, yet upon arriving on time, the staff denied any knowledge of it. Even though the restaurant was half empty, they insisted there were no available tables. What's more frustrating is that they claimed the person who answered my reservation call wasn't their employee, despite using their official number. What a joke! Their attitude was equally disappointing. The staff seemed indifferent and showed no effort to resolve the situation. All in all, I'm extremely dissatisfied with the experience and won't be returning. I'd caution others to think twice before choosing this restaurant.

This place claims to offer “localized” Cantonese cuisine, which basically translates to a sad departure from authenticity due to generations of mismanagement. Prepare to be thoroughly unimpressed by their lackluster Dim Sum, especially the abysmal bbq pork rice roll. And don’t even get me started on the audacity of serving roasted duck without a trace of plum sauce! The so-called bbq pork is a pitiful excuse for meat – thin, parched, and a downright struggle to chew. Save yourself the agony and spare any fellow Cantonese or Hong Kong natives from this culinary nightmare. Oh, and as the cherry on top of this disaster, the staff somehow managed to master the art of wearing expressions of perpetual anger without a shred of reasonable cause.

Amazing food. Went in on the Saturday and it was full so we woke up on the Sunday and booked a table for Sunday dim sum. They food is amazing. I get what people say about the "angry" man. He is just old school HK service man. Deffo worth going in and having a try. Will be going back soon

Never wanted to get out of a place so quickly. Staff are so so rude especially the middle-aged guy. Food is okay. But we could not stand the attitude of the staff team. How the man gave us food is like throwing stuff on the table. I dont know how this generation of owners gonna survive.

Not been here for ages and unfortunately no plans to come back. The food was uncooked, table cloths and plates are dirty. Then the argument at the end which was simply to provide feedback to the new chef went on for ages. Wasn't asking for a discount or anything, simply let the chef know it's not up to scratch.

Sitio impresionante. Muy buen precio, la comida deliciosa y el servicio muy rápido y amable. Nos hemos sentido muy a gusto en el restaurante y han tenido paciencia con nosotros, que no hablamos bien inglés. 100% recomendado.

Been coming here for a long time but the service has gradually declined, whilst prices has gone up. Rude service on the last visit. We will start to go to Yim Wah instead. Loyal customers lost. Cannot continue at this rate.

While the food was acceptable, the service provided at the restaurant was extremely disappointing and even upsetting. My companions and I, being the only Indians present, felt that we were treated differently than other diners. Our food arrived significantly later than expected, and when we inquired about it, the staff gave excuses and failed to bring us the plates they promised. We were left with no option but to eat out of soup bowls, and when we requested proper plates, the server responded rudely, making offensive remarks about us being "unmanageable" and implying that we didn't deserve plates. This experience was hurtful and made us lose our appetite. Despite the poor service and the apparent discrimination we faced, we paid the bill with the added service charge to avoid giving the restaurant a chance to feel justified in their racist behavior. I strongly advise others against visiting this establishment, as it was an unpleasant and discriminatory experience that we do not wish anyone else to go through.

I cannot overstate how much I enjoyed the food here. The only real Chinese food in Cambridge.

The service was terrible. We were seated in a corner table which was too small for our party, behind a dessert displace. The servers forgot that we had ordered mains so after our appetisers we waited for an hour with no food. We were scolded when we asked for cutlery. When we asked for plates for our mains, they never came and eventually we had to eat them out of soup bowls, with soup spoons, out of sheer hunger. One of the worst dining experiences we’ve ever had.

Nice food and friendly hosts. Really enjoyed the duck and will come again

The restaurant provides a wide range of yummy Dim Sums. Though the ‘skin’ of the Xiao Long Bao is too thick to my liking.

Extremely fresh food. Salted egg buns alone are worth it!

点了干炒牛河（可以给4分），味道不错的，牛肉嫩配菜也均衡，只是河粉有点散；鱼头豆腐汤用的是三文鱼头，略微减分，不过汤色浓白味道不错；另外牛肉丸、虾饺无论卖相口感均OK。唯一遗憾的是腐乳炒通菜，味道非常赞但菜太老了，非厨师的手艺而是季节过了吧。服务生也非常棒，招呼得很周到。

It was the worst experience I have had in a Chinese restaurant. The food was awful, I have been working in the catering industry for many years. From restaurants and hotels, and I have never been served such awful food. I like Chinese food but this restaurant put me off. The customer service I received was unwelcoming. I ordered five spicy beef with rice, I got a plat with rice and plain beef with gravy and lettuce. Treat all you customers the same don’t matter how they look you know who walk into your establishment. I will advise my entire staff not eat at your restaurants.

Must orders are the sizzling beef in black pepper sauce and salt and pepper prawns - the quality of ingredients used here are so fresh and tender. Get their stir fry over dim sum, as the dumplings were rather average. Possible to give the egg fried rice and beef hor fun a miss too. Few hits and misses but overall, lunch was delightful with helpful and brisk service in a comfortable Chinese restaurant setting.

The food was alright the first time when I visited, but terrible service the 2nd time, waited 30 minutes for nothing very irresponsible waiter

Had a really lovely meal, ordered far too much! Was delicious and would definitely go back again. Service was wonderful too

試過幾個地方茶樓，以食物質素及價錢來說，好食，低食。佢逢星期三休息，記得盡可能要早一日預約，否則有可能白行。

星洲炒贵刁无比的难吃！ 只有很浓厚的咖喱粉味道甚至连豆芽也没有😑 有个略胖戴眼镜的大叔阴阳怪气！ 我们点了肠粉想沾海鲜酱吃 就跟大叔要了海鲜酱 怎知大叔就说“我们没有海鲜酱” 然后我们就说 鸭酱呢？就是那个沾香酥鸭的酱 可以给一点我们沾肠粉吗？ 结果大叔又说“哦！ 那个不是海鲜酱也不是鸭酱！ 那个是我们的秘制酱” 我直接都无语了！ 酱汁上桌的时候他居然和其他的的“海鲜酱”没差别！ 真的无语😑

Rang up lunch time the day of to request booking, confirmed 8pm for 2 people. Arrived that evening and politely told my name and time booked and response was "do you really have a booking?" Came back after a few minutes and told they didn't have my booking. Showed him the call on my phone and he said they had no record. I said do you have a table free (could see several empty) to be told kitchen was closed! I said the website says kitchen is open to 9.30pm and he said last orders 9pm. But it was 8pm. He then sullenly offered we could stay but our food would be rushed because the kitchen was closing. We left and ate elsewhere! Terrible customer service.

3 stars. Service is poor. We book our table in advance. Turned up exactly on our time and we were made to wait for 15 mins because there were people still sitting at our table. Restaurant wasn't packed, I can't understand why they couldn't offer us different table. I didn't like the place itself - too dark and only artificial light, I felt like I sat in the dungeon. Food was lovely and absolutely everything was tasty. I am not an expert in asian food however I had better food here in Cambridge. It was pricy too. Definitely couldn't call it budget friendly.

Wonton soup noodle was amazing. Very busy on Friday night. Lovely Chinese restaurant with kind staff!!

The old man was so rude. Food was just OK.

Quick service, refill of hot tea and kind and courteous staff. Food was great too! Thank you for a lovely meal

The food didn't taste terrible which is why this has two stars. However, we ordered the Singapore-style Hor Fun and there was nothing Singaporean about it. It had tumeric in it strangely for Hor Fun and was dry. Again, wasn't terrible, very average and they should change the name. The reason why the rating is so low is also cause of the terrible service. Came in when it was still empty. We asked if they could seat us and they said yes but proceeded to forget to put in our orders and only realize 25min after when we asked, didn't answer our questions when we asked but ran off to try and fix the mistake without letting us know that our order hadn't been placed. By this point we were already severely delayed and would have to rush to catch our train. Had we known, we would have cancelled the order and left. They managed to rush the order, which I guess shows in the food quality. We asked for the bill after gobbling down our food and that took so long too because the person holding the machine kept getting distracted by people waiting. And when we asked if she could split the bill, she didn't acknowledge us. We had to ask for a receipt to ensure that it had been split. Didn't even acknowledge my friend's thank you. Overall I will say you're better off trying any of the other Asian restaurants along the same row. Unless you're really looking for something that only this restaurant can provide, I'd say try somewhere else.

พักที่ Griffin House ติดกับ ที่นี่ พบว่าปิดมาหลายวันแล้ว

A friend invite us to here for Dim Sum, food are authentic and nice. I don’t know how much is the bill as my friend paid. But for those can’t stand noisy environment may need to be warned, here is very noisy in peak hours as all people talk very loud like yelling each other, but this is exactly a Yum Cha culture if you want to experience.

The steamed dim sum were great. Nothing else. Ordered a few stir fry dishes, they tasted terrible, like cigarette. We doubted the chef(s) were smoking during making dishes. Totally awful. Service was by far the worst I've experienced, a kinda old man kept saying and doing things making us feel uncomfortable, eg. Removing the chopsticks sleeves for us but we wanted to do it ourselves and he said he's helping us to make a chopstick stand, in a very rude way; judging us not knowing how to count the coins when paying the bill with cash but we were just spending some time checking if we can save their time to do the changes, etc.

Good food but service was slow, made mistakes on the bill and with our food as they added another dish that no one had ordered. We were also told that we could ONLY pay with three cards when there was nine of us.

Absolutely enjoyed the food here. Siumai and hargao were excellent. Sweet and sour pork is always my favourite and this place nailed it. The tea was very lovely especially with that atmosphere. Lastly, staff was extremely friendly. Going back in the next few days for a Dim Sum lunch

Service is far too slow. Not coming here again.

Too pricey for average Chinese food. The boiled beef was good

Good place for Cantonese food, noisy when busy.

Excellent dish and prompt service ❤️

Truly authentic delicious Chinese dishes. Some of the best I've had anywhere. Reasonably priced too. I went with my relatives, stupidly we didn't book waited almost an hour but it was definitely worth it. Definitely book a table.

去之前还有所期待，因为网络上整体评价还不错，每次经过也都人气很旺。去了之后大失所望。可以说是在英国4年多最差的一次堂食体验。接待人员趾高气扬，完全没有服务意识，说话是命令式的。我家小朋友有点活泼，堂食期间有离开座位在餐厅玩，但队友一直在看他也没让他乱跑，结果被服务人员直接大声呵斥 go back and sit down! 三岁的小朋友被吓得不敢说话。在已经买单的情况下，因为补上了此前遗漏的一道菜却又被拉回去再次买单，即使我们强调已经吃完了也买单了但对方不接受退菜。感受不到丁点服务还收取了10%的服务费。一行人不是吃饱的，是都被气饱了。

A great place for dim sum on Saturday lunch, though there can be a long wait as it's popular

Easily the best Chinese restaurant in Cambridge

Reminds me of your typical London Chinatown restaurant - menu, layout, decor, customer base. Food was good. Service was good (unlike London Chinatown, ha ha), but oh the toilets are too much like London on this occasion, unfortunately an incontinent patron had urinated all over the floor just in front of the urinals. Stepping in a puddle of urine to urinate was not pleasant way to end the evening.

Food is OK and maybe this kind of restaurant is in great demand so the business is good. Individual (older) waiter had a long face when serving. The restaurant is small and packed. 食物可以，可能劍橋此類喝茶的中餐館不多，所以生意挺好的。 個别年齡較大的服務員，板著臉服務及説話冷冷的，相反年青小伙子服務熱情。 餐廳細且座位較擠逼，裝修算不上有品味。

Refuses to sit a woman on her own, instead allowed a group behind me in the queue a table in my place. The man working there actually stated they don’t do tables for one. He then sarcastically said “thank you” as I left. The staff are very rude and openly misogynistic. Stay away! Edit: after reading the other many 1 star reviews before mine, it looks like I dodged a bullet as many other people have complained about staff rudeness.

Although the food came fast and was hot, and also the restaurant had a nice, clean vibe, the food was not that good, (eg. sour sweet chicken had too much vinegar) i dont think the prices we paid here were fitting for the quality of the food. The staff was also very nice, sweet and patient

The food was amazing BUT I told the waiter I had an allergy and to please let me know if anything we order had that ingredient. He said he would ask the chef and didn’t come back with the answer. They brought the food, I ate, and until we were finished he said “ah by the way, this plate has that ingredient”… and this was until I had already eaten that of course… This is completely unacceptable. For me, my allergy gives me red bumps, swollen lips, swollen tongue, general itchiness, but my life is not at risk. There is people that can put their life at risk because of allergies… Although the food had a wonderful taste, the recklessness of the waiter put me at risk.

Food is fine although more expensive than comparable restaurants. Staff seemed to go out of their way to be rude. I’m not sure what we did to draw any offense.

Excellent food. Took more time than usual to get the dumplings.

Looks like a family run place. Very friendly owners and excellent food. Casual place but has all what one wants to see in menu. Great place to enjoy authentic Chinese food. Best were dumplings and chicken in black pepper sauce. A treat in the heart of the town. Enjoy

The rudest customer service you can get, the food and the portion sizes are good, but it is greatly let down by the lack of customer service, there is none at all, they are rude to people, argue with customers and make it difficult over the most simplest things. You can actually see the hatred in these peoples faces for their customers and you can hear the contempt in their voices. They seem very polite if your are Chinese though. I think they hate any other nationality other than Chinese eating in their restaurant, not an international friendly place to eat.

With the ever growing Asian community in Cambridge this restaurant is very popular the food quality and service suffers from its success hygiene is an issue not to be overlooked