Charlie Chan in Cambridge

Good service. Asian parent approved.

One of the absolute worst places in Cambridge - smells like feet and the food upset my stomach for a week. There are a dozen better restaurants right near there - any of them are much much better !

Decent dim sum place with ok service

We have been before, but we’re quite disappointed this time we went. They Overcharged us and expected a 10% tip, whilst providing average food and small portion sizes.

Best in Cambridge. Nothing more needed

Good food. Tables and chairs are close together so the space is not airy. You should book a table in advance.

We have come here a couple times as the food is good but I won’t be coming again. The service was terrible, after waiting a very long time without being asked for drinks or another menu, we finally got our order taken. Then, the waiter was half way through taking our order and then left saying she’d get someone else, and they took another 10 minutes to come and re take our order for no reason.. As said, the food is good but we felt very unwanted.

Authentic dim sum. Better than the ones in London Chinatown, must try.

Authentic Cantonese food. Good service.

We had a truly 10/10 meal here on Sunday afternoon. The beef in black bean sauce with Ho fun you have to ask for off the menu but it is one of the best I have ever had. The dim sum was all delicious- har gau, cheung fun, chive dumplings and not pictured beef balls and steamed sticky rice with chicken and Chinese sausage. The three of us left stuffed and with tea was around £23pp. Super value for the quality. Food came quickly which was impressive given how busy it was for Sunday lunch.

Rude staff, with the exception of one youngish waitress who made an effort to communicate. We were really looking forward to having dim sum, but were served heated up items from a Chinese supermarket. Only one dish appeared to have been prepared by a chef. Food of this quality (at these prices) would not be acceptable in China, HK or Taiwan. It’s really, really difficult finding decent Chinese food in the UK. You’d expect Cambridge to have decent Chinese food, given the numbers of Chinese living there. This place just reflects the same old cynical attitude you encounter in ChinaTown in London. They don’t care if you don’t come back Is it too much to expect, for £30, food that’s actually been prepared by a chef ?

Horrible service and they are not very friendly all they care about is the money. Have to double check everything because they always forget something. The food is mediocre.

This restaurant is really bad, the food is not delicious at all, not authentic at all, the meat is so tough that you can't bite it, and the wood is so hot. The service was so bad, and the employees were so impatient that Zhong Chengri rolled his eyes. I really don’t recommend it! I came here with my mainland friends, and the experience was so bad that I was really embarrassed. The food is not good and the service is bad. I can't explain it. I really won’t come here a second time!

Staff very rude and cold . Service poor.

The food was not as delicious as expected. Advantages: The portions are sufficient, the atmosphere of the restaurant is great, and the service is quite friendly.

Loved this place x 3! The dim sum here is the BEST - better than dim sum in San Francisco, Chicago, and Boston. Outstanding and delicious food - it made me do the happy Snoopy dance eating their char siu pork bun, prawn dumplings with chives, prawn dumplings with spinach, pork dumpling in chili sauce, a bowl of won ton soup, and sesame balls with black sesame paste filling. Do not miss this place if you're in town and wondering where to eat.

The taste was terrible, the staff was poor. when the white customers left，they stopped the music.They even laughed at me for putting chili oil on the noodles…Although it is a Chinese restaurant, it does not respect the Chinese people

Rubbish food and rubbish service

The attitude of the staff was terrible. The short-haired woman did not want to serve us. She threw the boxes at the customer’s face when I requested boxes to take home leftovers. They even charged for those boxes and added a service fee despite their extremely poor attitude towards the customers. They should have asked if we needed help instead of behaving like that. Normally, if you pay cash, they give a 10% discount, but after we complained, they did not give us the discount. We will never return to this place

Very poor service, our family never come back here again. The attitude of the waistress is so bad, we didnt get the discount for paying cash which we normally get that before. Packing for food take away is costing money which is very abnormal conpare to other restaurants…. I have been regular customer but not from now any more.

If I could give a negative review I would. This restaurant had the worst customer service, and the dishes for the prices were appetizer size, which came with no rice. They also charge a 7 pound service charge and there was no service. Do not eat here unless you are desperate.

Very large portions of food! It is quite expensive for the meat to noodles ratio. I got the Dry fried beef ho fun - which was good however the taste was a little bland. The service was good and they were willing to help!

My go to Chinese restaurant in Cambridge. Service is super quick, food is incredibly tasty and service is really friendly. Have been there a few times and will definitely go again. The dim sum they have are incredible!

It's always a pleasure eating here. I'm never disappointed, nor is my partner food stardard has always been maintained

Went for lunch today, food was so delicious and the service was second to none. Our go to Chinese, drive 50 mins to get here, worth travelling for !!

My family has been regularly eating here in the last 4 years. It used to be a place to spend some pleasant time with the family. But since the son of Charlie Chan left, they now have a new chef which makes the food tastes bad, and almost all the service staff changed as well. The new service team is horrible, rude and inpatient. I will not come here again. Very sad. It used to be such a great restaurant.

Most of the dishes we ordered were below average, except for the fried rice and turnip paste cake which were alright - and still a bit expensive. We were served by several waiters and waitresses, the younger waitress had a better service attitude and was friendly and approachable. would not go again.

Charlie Chan's dimsum is better than expected and authentic although the custard buns are surely steamed from frozen ones. The staff are friendly. The only thing is the restaurant is quite dimly lit and can benefit from more bright and happy decor

Rubbish food. Appropriate for the dumpsters. I think the squid has been frozen since the ice age. Flavours were extremely strange, far from authentic. Chef lacks the skills and sadly has zero pride and passion for his job. Staff were weird, one guy was decent but the ladies were just unwelcoming and strange, not even sure if they were human or not, let alone being asian. lol

The staff's attitude here makes me not want to visit again

Can’t understand why rating is below 4 when food quality and taste are so authentic, service is good and they are so friendly so our kids

Dim Sum place to be at, book in advance or be disappointed. Other kitchen stuff is still good but the Dim Sum definitely stand out more.

The taste is as delicious as old hong kong. the price is reasonble.

Well well.. I had a very nice meal...I had service with a smile 😃... to top it off my waiter had jokes..🤣

Best dimsum and dumplings, well established restaurant.

First came to this place 15 years ago fell in love with the Aromatic Crispy Duck. Happy to see the taste is still there, popularity and service seem to have improved. The place was full of satisfied guests.

As good as the cheapest take away in the city. I do not recommend it.

Poor service attitude, the stir-fried vegetables are unpalatable

Wow- what can I say? Best dim sum I’ve had! The service was quick and the food was hot and delicious, can’t wait to go back again!

Awesome food and staff😍😍 love this place!!!

Food was ok but the service was definitely not

Staff were just there... not happy or inviting. Food is overpriced and bland as a whole. Wouldn't recommend.

Outstanding dim sum in Cambridge. Everything we had was a cut above most fun sum places. Their blck bean steamed spare ribs, sui mai, har gao, and lo mai gai were terrific. Can't wait to revisit.

This restaurant has quickly become the go-to spot for my friends and me to satisfy our dim sum cravings. The variety and quality of dim sum served here are exceptional. The ambiance of the restaurant adds to its charm, providing a comfortable and authentic setting. Highly recommended for any dim sum enthusiast! I was too busy eating, forgot to take more pictures, which is a good sign!

We received the most revolting treatment at this restaurant. The smell was terrible and I was grateful that our booking was declined. If your kitchen closes at 9pm why would you accept bookings for 8.30? Also if someone was delayed wouldn’t you tell them there was an issue? The awful man was so rude and entitled I just can’t believe this place is still in business. There are so many incredible restaurants in Cambridge go give them your business rather than this bunch of Idiots.

One star for that sarcastic chubby uncle. He is extremely, extremely, extremely rude! Infuriating!

We had an amazing work festive feast here. Thank you!

First had Charlie Chan more than 20 years ago when there weren't so as many colourful options in Cambridge. The food is cantonese / S. China style. Recently came here for dim sum - it was tasty and there was a good selection to choose from. Would come again for canto food.

It was recommended by a HK friend, and the food was delicious, you could tell the dim sum were homemade, great texture and taste 👍

Decent dim sum. Everything ordered was steaming hot and well made. From what I’ve seen they have the largest range of Cantonese style dim sum items available in the center. A good idea to call and reserve a table as I noticed a few walk ins turned away.

Good food, but a very small portion of each dish with the prices very expensive. Basically an authentic Chinese restaurant good for families and child friendly, just a bit expensive and small portions, everything else was great and enjoyed my night there.

Very disappointed. The food was not fresh and mediocre at best. My stomach was quite upset afterwards as well. The prices seem unreasonable too as they charged us for water. Definitely will not come back again!

Food was not good and the service was by far the worst service I’ve ever received among many Chinese restaurants I’ve been in the UK. Staff is so unfriendly and ignore us when we call. Won’t recommend this place and will never come back here again.

剑桥最好的吃粤式点心去处，有很多点心可以选择，吃起来不像是速冻的，就餐环境也挺好的！要是也可以在Deliveroo上点到他们的外卖就好了！有时候真的很懒的出门。

Went for dim sum for lunch at the weekend. Quality of the dim sum was excellent - the best I've had in many years. We had a mix of food between us as a group and all the dishes were really very good. Service was also very good - friendly and brisk and efficient. Would highly recommend it and will definitely be back.

My experience at this restaurant was not great. My cutlery and glasses were dirty, the tablecloth had large yellow stains, unwatchable, the chairs where we were sitting were half broken. The waiter was very serious, almost annoyed to serve us, not even half a smile during the service. It was very cold in the room where we ate and each of us wore a coat while eating. I'm sorry, but no one would return to eat in a place like this.

I am an avid fan of dim sum and this place raised the bar. Everything was fresh and served quickly. I loved every dish we picked and I would definitely recommend this establishment to others.

Great place for roast duck and noodles. Delicious and very quick service. Thanks 👍

Decent food and OK service but very loud and difficult to have a conversation.

Nice dim sum but the number of choices is shrinking...

剑桥的中餐馆好像也就这家的东西还过得去（南方人角度），环境也不错。老板和服务人员的脸是臭了点，但人家有资本不是？

a very good restaurant, steam sea bass is really good. Dim sum is good.

Service was good and staff was friendly. The crispy noodles I ordered was very bland with hardly any taste other then salt. There was only Bok Chou added in vegetables.

Best dim sum in Cambridge, plenty of option for all palettes.

One of the top Chinese restaurants in Cambridge. Dim Sum is a MUST TRY. Each kind of dumplings have it's own flavour that makes you try everything without regrets. Definitely back again!

Recommended as the restaurant of choice for authentic dim sum, as well as a fine selection of Chinese cuisine. Returned and will definitely be returning.

One of mid age service man who wearing the tattoo is super arrogant and impolite. Contempt, disrespect, even discrimination.

Fantastic dim sum… food are all done on the spot and piping hot… siu mai is a 12/10, a definite must-try! Staff is very friendly too, the ambience is very comfortable and peaceful. We enjoyed our meal entirely and will be sure to return again soon!

Lovely food. It was very quiet when we first came in. Our food came very quickly and the staff were all friendly. The hot and sour soup was lovely - nice peppery flavour to it. We had a range of dishes, but really enjoyed the crispy aromatic duck, sizzling beef in black bean sauce and the special fried rice. Loads of meat and prawns in the rice. Can’t fault the food at all and the service was lovely. Atmosphere was very quiet when we arrived, but picked up quickly. The place was buzzing when we were leaving. Lots of mixed reviews for the place, and maybe if it’s busier the service is a little lacking, but we thoroughly enjoyed our visit and will definitely be back.

My recent experience at this restaurant was deeply disappointing. I had made a reservation a day prior, yet upon arriving on time, the staff denied any knowledge of it. Even though the restaurant was half empty, they insisted there were no available tables. What's more frustrating is that they claimed the person who answered my reservation call wasn't their employee, despite using their official number. What a joke! Their attitude was equally disappointing. The staff seemed indifferent and showed no effort to resolve the situation. All in all, I'm extremely dissatisfied with the experience and won't be returning. I'd caution others to think twice before choosing this restaurant.

This place claims to offer “localized” Cantonese cuisine, which basically translates to a sad departure from authenticity due to generations of mismanagement. Prepare to be thoroughly unimpressed by their lackluster Dim Sum, especially the abysmal bbq pork rice roll. And don’t even get me started on the audacity of serving roasted duck without a trace of plum sauce! The so-called bbq pork is a pitiful excuse for meat – thin, parched, and a downright struggle to chew. Save yourself the agony and spare any fellow Cantonese or Hong Kong natives from this culinary nightmare. Oh, and as the cherry on top of this disaster, the staff somehow managed to master the art of wearing expressions of perpetual anger without a shred of reasonable cause.

Never wanted to get out of a place so quickly. Staff are so so rude especially the middle-aged guy. Food is okay. But we could not stand the attitude of the staff team. How the man gave us food is like throwing stuff on the table. I dont know how this generation of owners gonna survive.

Amazing food. Went in on the Saturday and it was full so we woke up on the Sunday and booked a table for Sunday dim sum. They food is amazing. I get what people say about the "angry" man. He is just old school HK service man. Deffo worth going in and having a try. Will be going back soon

Not been here for ages and unfortunately no plans to come back. The food was uncooked, table cloths and plates are dirty. Then the argument at the end which was simply to provide feedback to the new chef went on for ages. Wasn't asking for a discount or anything, simply let the chef know it's not up to scratch.

Sitio impresionante. Muy buen precio, la comida deliciosa y el servicio muy rápido y amable. Nos hemos sentido muy a gusto en el restaurante y han tenido paciencia con nosotros, que no hablamos bien inglés. 100% recomendado.

Been coming here for a long time but the service has gradually declined, whilst prices has gone up. Rude service on the last visit. We will start to go to Yim Wah instead. Loyal customers lost. Cannot continue at this rate.

The service was terrible. We were seated in a corner table which was too small for our party, behind a dessert displace. The servers forgot that we had ordered mains so after our appetisers we waited for an hour with no food. We were scolded when we asked for cutlery. When we asked for plates for our mains, they never came and eventually we had to eat them out of soup bowls, with soup spoons, out of sheer hunger. One of the worst dining experiences we’ve ever had.

I cannot overstate how much I enjoyed the food here. The only real Chinese food in Cambridge.

While the food was acceptable, the service provided at the restaurant was extremely disappointing and even upsetting. My companions and I, being the only Indians present, felt that we were treated differently than other diners. Our food arrived significantly later than expected, and when we inquired about it, the staff gave excuses and failed to bring us the plates they promised. We were left with no option but to eat out of soup bowls, and when we requested proper plates, the server responded rudely, making offensive remarks about us being "unmanageable" and implying that we didn't deserve plates. This experience was hurtful and made us lose our appetite. Despite the poor service and the apparent discrimination we faced, we paid the bill with the added service charge to avoid giving the restaurant a chance to feel justified in their racist behavior. I strongly advise others against visiting this establishment, as it was an unpleasant and discriminatory experience that we do not wish anyone else to go through.

Nice food and friendly hosts. Really enjoyed the duck and will come again

Extremely fresh food. Salted egg buns alone are worth it!

The restaurant provides a wide range of yummy Dim Sums. Though the ‘skin’ of the Xiao Long Bao is too thick to my liking.

点了干炒牛河（可以给4分），味道不错的，牛肉嫩配菜也均衡，只是河粉有点散；鱼头豆腐汤用的是三文鱼头，略微减分，不过汤色浓白味道不错；另外牛肉丸、虾饺无论卖相口感均OK。唯一遗憾的是腐乳炒通菜，味道非常赞但菜太老了，非厨师的手艺而是季节过了吧。服务生也非常棒，招呼得很周到。

It was the worst experience I have had in a Chinese restaurant. The food was awful, I have been working in the catering industry for many years. From restaurants and hotels, and I have never been served such awful food. I like Chinese food but this restaurant put me off. The customer service I received was unwelcoming. I ordered five spicy beef with rice, I got a plat with rice and plain beef with gravy and lettuce. Treat all you customers the same don’t matter how they look you know who walk into your establishment. I will advise my entire staff not eat at your restaurants.

The food was alright the first time when I visited, but terrible service the 2nd time, waited 30 minutes for nothing very irresponsible waiter

Must orders are the sizzling beef in black pepper sauce and salt and pepper prawns - the quality of ingredients used here are so fresh and tender. Get their stir fry over dim sum, as the dumplings were rather average. Possible to give the egg fried rice and beef hor fun a miss too. Few hits and misses but overall, lunch was delightful with helpful and brisk service in a comfortable Chinese restaurant setting.

Had a really lovely meal, ordered far too much! Was delicious and would definitely go back again. Service was wonderful too

星洲炒贵刁无比的难吃！ 只有很浓厚的咖喱粉味道甚至连豆芽也没有😑 有个略胖戴眼镜的大叔阴阳怪气！ 我们点了肠粉想沾海鲜酱吃 就跟大叔要了海鲜酱 怎知大叔就说“我们没有海鲜酱” 然后我们就说 鸭酱呢？就是那个沾香酥鸭的酱 可以给一点我们沾肠粉吗？ 结果大叔又说“哦！ 那个不是海鲜酱也不是鸭酱！ 那个是我们的秘制酱” 我直接都无语了！ 酱汁上桌的时候他居然和其他的的“海鲜酱”没差别！ 真的无语😑

試過幾個地方茶樓，以食物質素及價錢來說，好食，低食。佢逢星期三休息，記得盡可能要早一日預約，否則有可能白行。

Rang up lunch time the day of to request booking, confirmed 8pm for 2 people. Arrived that evening and politely told my name and time booked and response was "do you really have a booking?" Came back after a few minutes and told they didn't have my booking. Showed him the call on my phone and he said they had no record. I said do you have a table free (could see several empty) to be told kitchen was closed! I said the website says kitchen is open to 9.30pm and he said last orders 9pm. But it was 8pm. He then sullenly offered we could stay but our food would be rushed because the kitchen was closing. We left and ate elsewhere! Terrible customer service.

3 stars. Service is poor. We book our table in advance. Turned up exactly on our time and we were made to wait for 15 mins because there were people still sitting at our table. Restaurant wasn't packed, I can't understand why they couldn't offer us different table. I didn't like the place itself - too dark and only artificial light, I felt like I sat in the dungeon. Food was lovely and absolutely everything was tasty. I am not an expert in asian food however I had better food here in Cambridge. It was pricy too. Definitely couldn't call it budget friendly.

Wonton soup noodle was amazing. Very busy on Friday night. Lovely Chinese restaurant with kind staff!!

The old man was so rude. Food was just OK.

Quick service, refill of hot tea and kind and courteous staff. Food was great too! Thank you for a lovely meal

The food didn't taste terrible which is why this has two stars. However, we ordered the Singapore-style Hor Fun and there was nothing Singaporean about it. It had tumeric in it strangely for Hor Fun and was dry. Again, wasn't terrible, very average and they should change the name. The reason why the rating is so low is also cause of the terrible service. Came in when it was still empty. We asked if they could seat us and they said yes but proceeded to forget to put in our orders and only realize 25min after when we asked, didn't answer our questions when we asked but ran off to try and fix the mistake without letting us know that our order hadn't been placed. By this point we were already severely delayed and would have to rush to catch our train. Had we known, we would have cancelled the order and left. They managed to rush the order, which I guess shows in the food quality. We asked for the bill after gobbling down our food and that took so long too because the person holding the machine kept getting distracted by people waiting. And when we asked if she could split the bill, she didn't acknowledge us. We had to ask for a receipt to ensure that it had been split. Didn't even acknowledge my friend's thank you. Overall I will say you're better off trying any of the other Asian restaurants along the same row. Unless you're really looking for something that only this restaurant can provide, I'd say try somewhere else.

พักที่ Griffin House ติดกับ ที่นี่ พบว่าปิดมาหลายวันแล้ว

A friend invite us to here for Dim Sum, food are authentic and nice. I don’t know how much is the bill as my friend paid. But for those can’t stand noisy environment may need to be warned, here is very noisy in peak hours as all people talk very loud like yelling each other, but this is exactly a Yum Cha culture if you want to experience.

The steamed dim sum were great. Nothing else. Ordered a few stir fry dishes, they tasted terrible, like cigarette. We doubted the chef(s) were smoking during making dishes. Totally awful. Service was by far the worst I've experienced, a kinda old man kept saying and doing things making us feel uncomfortable, eg. Removing the chopsticks sleeves for us but we wanted to do it ourselves and he said he's helping us to make a chopstick stand, in a very rude way; judging us not knowing how to count the coins when paying the bill with cash but we were just spending some time checking if we can save their time to do the changes, etc.

Good food but service was slow, made mistakes on the bill and with our food as they added another dish that no one had ordered. We were also told that we could ONLY pay with three cards when there was nine of us.

Absolutely enjoyed the food here. Siumai and hargao were excellent. Sweet and sour pork is always my favourite and this place nailed it. The tea was very lovely especially with that atmosphere. Lastly, staff was extremely friendly. Going back in the next few days for a Dim Sum lunch