Chaiiwala in Blackburn with Darwen

Really nice, respectful, good humoured staff.

I had such a great time at chai wala and I have to mention the employee Mansurah who is so friendly and welcoming. You can tell she cares about the customers and makes everyone feel comfortable. The food was great too. Definitely worth visiting!

Very nice staff especially mansoora. Very helpful and always greets with a smile.

Lovely place for teas and chai, there are a nice selection of hot and cold drinks. As always with these chains, the food portions are tiny and over priced but ok for snacking. Not a big range of desserts as mosty lite bites and snacks here for brunch and lunch. Nice friendly atmosphere and good service.

Went To Chaiiwala Blackburn Whalley Range Branch Been Served Several Times From a Girl Named Maryam, Her Customer Service is Appalling Being Sarcastic treats Her customers Like they are getting free Food forgets the fact that they are paying customers, loves Over charging people when challenged Tells other customers that were being rude when actually she is the one who is rude, will be taking it further with management as its not the first time its happened also likes making fun off 7 year olds that hurt them selfs appalled with her behaviour

Extremely unprofessional, can't even get order right slow and slugs and no customer service skills at all

Did what a chaiwala does best! Fast efficient and tasty. Perfect for on the go.

Decided to have breakfast here one Sunday with some friends that where visiting from out of town at chaiiwala Whalleyrange and blackburn I don't know if we came on a off day but the floor was sticky and the place looked like it needed cleaning. 2 of us ordered the desi full breakfast and 1 ordered omlettte wrap and 1 ordered the parantas and we all had drinks. You have to order and pay at your table using the app. I had issues with the app and it would not accept payment but the girl took the order at the till. The food arrived quickly and was hot but that's the only positive points. The size of the portions is the smallest I have ever seen considering the prices you can get double elsewhere. It was almost like child size portions or even smaller and that included the drinks. We where left still feeling empty as though we had not eaten and we are not big breakfast eaters but wanted to try various options on the menu. This is not usual for restaurants and cafes now that I have noticed in Blackburn that have been open a while the prices go up and portion sizes go down.

The pistachio fix was banging and great customer service from bilal top guy

Service is a little slow at times but food is lovely and a great price. Lack of parking is a drawback.

Chicken tikka wrap was rubbish! Went straight in bin. Wasn’t even proper chicken tikka some cheap rubbish which looked like been picked up from Asda or Morrisons. And to top it off don’t even have chilli or garlic sauce. Won’t be wasting money here again

It was just OK, not too good, not too bad.

Our experience at Chaii Wala was great. Customer service from Maryam Shakeel was excellent. The service was fast and food was tasty. The area was clean and i felt welcomed.

Very bad experience not recommended at all . Service 0 , tables not cleared and i told staff 5 times nobody clear the table

Took so long to give me 3 items, literally no other customers in there, god knows what the staff are doing but is nothing worth being paid for. £17 too, overpriced for the terrible service

Chaiwala is the best place to go for kadak chai & kadak coffee & kashmiri pink chai is so good too. Lots of snacks available & the chocolate chai mousse is to die for. Lots of cold drinks & hot drinks available & the street food will take you back to your home country. Karachi bun kebab & Halwa puri from pakistan. Masala egg masala chips & pav bhaji & aloo paratha from india. & lots of other street foods to try. Falooda & mango falooda are awesome. The interior is very nicely decorated with lots of nice pics of india too. A great place to hang out with your family & friends for mouth watering chatpata snacks & drinks you will love & enjoy whatever the occasion

Always consistent, at least everytime I've been.

Nothing was good Very poor service they did not know what are the selling

I regularly visit ChaiiWala and like the tea and snacks generally. However on this unfortunate day I visited Blackburn. Clear lack of customer service and no pre-warning of wait times. Kebab was overcooked and hard, paratha not toasted properly. If I was a mystery shopped via MarketForce they would scrape 60%. Franchisor should think about ensuring standards are met. I have yet to go to any store where I would give 100%.

The cheesecake was ok but too much rose flavouring in the cake. Coffee was nice though

Loved it so much I went every day during my three day work stay in Blackburn! Staff are friendly and welcoming

I visited chai wala in Blackburn and the service was great and sat inside and enjoyed my Karak chai. The young lady that served me was very pleasant and just want to mention Mansurah you are a great asset to the company and keep up the great work.

Food quantity is gettin smaller and prices are gettin higher...

Friendly staff as always. Promptly serve orders and brownie points for still offering blue light discount!

Not as good as it use to be. Especially whitebirk one

Nice tea shop with plenty of Indian food

wonderful service by the guy working at the till, amazing customer service by Bilal.

Nice little place. Service is mega slow. Took 25 minutes for 1 samosa chaat and the place wasn’t busy.

The service given to us by the young good lady on the front counter was absolutely brilliant. She was serving on Saturday before closing. She was friendly and helpful and provided professional service with a smile, Thanks

First time visiting the Blackburn branch and was served by a very well mannered employee. He recommended a couple of things which I ended up purchasing and enjoyed quite a lot. Didn’t catch the employees name but I asked another person at the till and he said he was the assistant manager of this branch. 10/10 experience.

The best thing about this place was they offered to make a tea that wasn't on their menu. They also don't have music playing in the background which is a huge plus for us. Thanks and may Allah Subhanahu wa Ta'ala bless you with barakah, Ameen.

Salam ,,from morning I am looking for breakfast, the way he serve me is totally wrong ,,but acceptable…main point ,,I call the manager and the person who deal with me his name aaman ..direct I ask him I need to contact with your manager and he refuce to give me manager contact detail..that’s why I am writing I review on google ,,my complain is only that which paper you are using to serve customers ..if you put parata on it the ink on paper melt and it’s very dangerous for human being ..I am not posting video right now ..but if someone not contact me I will post after..

Lovely food.. Great service and such a lovely little place to have some food with family or friends.. service was fast and great too!!

Decent food and tea. No professionalism from staff. The young staff having their own “private” conversations loudly using profanity in earshot of all customers and kids. So much second hand embarrassment 🤦🏽‍♂️

Not as expected, maybe be all day is not same. Hopeing better for next visit. When don't know. Not excited

I have not tried many things on the menu. But I really like the mini doughnuts and karak chai. Tried rose chai as well which I loved very much. Rest of the things don't matter much to me as I prefer to make them at home. The chai however tastes very unique from what one can pull at home and that is always worth a dash down this place. Staff is always courteous and friendly.

This wasn't good. I ordered the mini donuts and I got stomach aches and vomiting. Also they had a weird taste maybe thay were expired? I dont really know. Overall dont recommend.

Chai was absolutely fantastic....

Honestly, I have never experienced such bad service from a food place. There was 4 of us who ordered, firstly the food came out extremely late, we waited for ages. When we went up to the counter lady to ask when it'll be ready, she only then proceeded to tell us that half the food we ordered was unavailable as they didn't have it in stock. This was beyond frustrating as we had already been waiting for ages and she didn't use her initiative to tell us? Next, after changing our order, the food came out one by one, over a long time period, and was really cold. To top it off, some of the components within our order were missing!!! We actually had to tell the counter lady to stop serving other people in the queue, when people like us who had already been waiting for ages hadn't even got our orders, so why take on more when you can't even complete orders of already waiting customers??? Makes no sense. The counter lady showed no initiative in general. She then even forgot our drinks and we had to remind her. Overall, the service was shocking, there was no organisation, no proper customer service or an apology and the food was very basic. I wish I had read reviews of this place before I came. Otherwise had I read the reviews, I wouldn't have had to experience this myself. Ridiculous. Never coming here again and also warning people of this place. Seriously, dont waste peoples money. Its unfair and upsetting. Ps, I initially thought why are little children serving and running the kitchen from what I saw. But then again, mylahores has many young workers, yet they seem organised and provide a good customer service.

I love the tea I had tea from some were else I onely like the tea black burn chaiwal

Very good and quick service. Friendly staff. The whole menu is nice especially the karak coffee and pink tea

I was served by Mansura, it was my first time visiting the Blackburn branch and she was so friendly, polite and professional! I will definitely be returning to Chai wala after the excellent service received from her ☺️

I enjoyed the experience. Service and cleanness was 10/10. South africa 🇿🇦 🇿🇦

AMAZING!!! tried the desi breakfast and was flat out the best ive had in ages. Very affordable £8.50 which includes a karak chaii, 2 shana parathas a delicious omelette with choice of onions, cheese, tomatoes 🍅 an chillis 🌶 Also get a portion of daal, beans or channay I went for the channay and was simply devine. The place is booming in the morning alot of custom an the service is decent. Parking can be around the back on the streets and in'sha'allah will definately be back if ever in the blackburn area.

Nice cup of tea food was decent, although I did feel it was a little on the small side

How on earth does a place miss out items on an order every time? Then when you call say next time mention it and they will sort it.. Cause yeah next time you’re going to remember aren’t you! Buckle up your ideas! Or get competent staff! What a joke.

Nice place for a cup of Desi Chai. Friendly staff and the Desi Chai is always consistent. Finishes an evening out with friends nicely.

Nice place, nice feel, I pre-ordered the Desi Breakfast which was nice. I thought it might have been to spicy but it wasn't. I had the Dahl with the omelette. Parking was a bit of an issue. I would go again and try more of the menu. The menu image online shows the breakfast as £4.50, that's from 5 years ago. It's now £7.50. Nice food would go again.

Nice karak tea worth going from leeds ❤️❤️❤️

Food absolutely cooked to perfection ! Them chicken tikka kebabs hits the spot 👅 Ordered Nutella and biscoff wrap cos 🐷🐷🐷🐷🐷 bang tidy!

I have had to change my rating as the past few orders have not been satisfactory. I ordered Desi breakfast and paid an extra £2 for lamb bacon you can see In picture what I received .can’t believe they actually put that in the tray and thought it’s acceptable.. KQF next door sell the whole pack of lamb bacon strips for £3😂.

I ordered food today. The paratha was like 4 bites, their large size drink looks small, this puri I ordered with halwa is rock hard. Overly priced. Horrible.

This branch has the audacity of serving me burnt food! Absolutely appalling & disgraceful!

My recent visit to Chaiiwala left me quite disappointed. The service, particularly from the manager Faiza, was far from what I expected. Faiza's attitude was less than welcoming, and her approach to customer service was lacking. It's unfortunate to say that I wasn't happy with the overall experience. Based on this visit, I wouldn't be quick to recommend this place to anyone seeking a pleasant dining experience.

Shocking customer service.donuts were terrible.staff were unprofessional children. Will not be returning

Parathas were hard food was cold tea tasted funny first time and last time il be going had to buy another breakfast avoid at all costs

Benny was very polite and service was fast. Lovely food and nice staff! Defo a place to try

Went here today after the place being recommended by my aunty. I seriously do not rate this place. The pink tea was soo watered down and the karak chai was sour. Staff were not aware of what they were doing. Half of us had got our food and had finished it before the rest of the party and the tea arrived after we had all ate. Worse thing is it wasn’t like it was busy they had 3 tables

Omelette and pratha was so dry.small portions

Lovely place for Karak Chai. Very nicely decorated with good seating and the chai is equivalent to what you'll get in the Middle East.

Ordered Breakfast the Pratha was not what I expected it was hard and breaking off easily. Not smooth as I usually have it. The Chana were very oily and I was overcharged slightly but I didnt complain as expected breakfast to be nice. I wont be coming here anytime soon to eat.

Highly recommend great service helpful staff food 10/10 ☕️👌🥰

Nice little place where I have my meetings with a cup of tea

The Best Karak Chai & Coffee 😋 Delicious Nutella Wraps Perfect for Kids!

Nice tea, good options for cakes & sandwiches, no parking, loud (not good if you're looking for a quite cup of tea, forget it!). Still the same we asked for ice tea and came hot tea! Response was ive never made it.

Great service, quick and fast and an amazing place for a quick snack or drink

Service below average. Tea definitely has condensed milk in it. Hyped location. Food portions priced high but wouldnt even class them as child portions.

Tea is the only best thing, food wise chai wala products are average no wow factor, very commercialised food items, if u after main meal or snacks then there are better alternatives, tea is the best got to and service for tea is fast allover

They need to arrange heating system in there its freezing cold also their furniture is uncomfortable and they staff is not properly dealing with customers as well

Ordered from here samosa chaat was raw made me sick and they put in an extra chai to make up for it absolutely nasty 🔵I DO NOT RECOMMENDED 🔵

Hit and miss. Sometimes its great, other times its atrocious. Depends on who is working I guess.

The Masala chips were above average, crispy yet tender nevertheless more than enjoyable to eat however the sauce could have been more spicy and less like tomato soup. The Aloo paratha surpassed all expectations. It was well filled with soft and smooth potato garnished with an array of spice, leaving an after taste of the motherland ‘Pakistān’. However a very cold day it was, and I just wish the heating was at a comfortable temperature.

An absolutely fantastic experience had by staff and pupils from the TIBHS Enrichment department. Staff at Chaiiwala went above and beyond to make the pupils feel welcome and provide a life experience that they can learn from whilst making it fun. An extra shout out to ADAM for catering to all our needs - you went above and beyond. Jzk

Banging tea but burnt tereli rotli.

I was served by an amazing person Zaynab!! The food was amazing and couldn't have asked a better person for recommendation. Such a sweet person. Recommend everyone to come!!

We were served by the most charming lady, Zaynab, the food was all amazing and all on her recommendation. Then when the bill came it was truly brilliant value for money. Can't recommend it enough.

Nice place. Desi breakfast is always s crowd pleaser with a choice of extras. I would have given 5 stars, however their pakoras weren't great. Pretty tasteless and very greasy so I'd stay away from that. However, majority of the other items were decent 👍

Chaiwalla blackburn. Worst service ever. Never answer the phone. Go in and just watch them pissing about ignoring calls. If it wernt for my wife wanting their cheese roti and butter chicken roll i wouldnt even look in this direction. Prefer cha cha chai and cafe chaii over this S#!t

Pink tea is amazing with pistacio

Very Poor Service. Ordered Gulab Jaman and it took half an hour before it arrived on table. Rip off prices. £3.50 for two Gulab Jaman

Worst experience ever. A mental guy came in and harassed every customer for 20 mins and the staff didn't move an inch. It wasn't a nice first experience at all for my family. I hope this doesn't happen in the future!

Slow service And the tea was not nice

Parking situation needs to be addressed

AWFUL. Absolutely awful. I keep wondering why this business is running still and every time I go, I fail to see why. I gave benefit of the doubt today, went in for their "mango and passionfruit frappe" and I am severely disappointed, painfully even. It was literally greek yoghurt, ice and sugar? with one pump of whatever syrup they gave? and it was £4? not even a full cup was given? robbing people of their money for absolutely POOR quality items. stop going there fgs, you're wasting your time, energy and money.

Extremely slow service the server did not acknowledge customers or smile when serving. Food was below standard and not made fresh and overly priced. We waited for 45 mins for food to arrive. I do not recommend this place.

Authentic test of india. Tea and PavBhaji😋😋😋

I am a blooger. I don't have any issue with food, or cleaning every thing is perfect. (But) yes there is a big but only i have issue with the services its take ages to get my breakfast on my table. And this is some thing you have to sort it out. Today is 14, September, 2021 Time is 10:39am and we came on short staff in the kitchen what i noticed it. This is some thing you have to sort it out. Thats why i put 1 star. Thank

Always enjoy a cuppa chai at this place

Great Tee To Share With Friends - As About The Cinnamon Tea

My first visit to chaiwala & 100% will be my last .. the food tasted like it was made a week ago & just heated. The pav bhaji had absolutely no taste & the chicken tikka was hard, rubbery, and tasted like it had been cooked days ago.. the chips were cold & had a load of ketchup poured over the top. I was so disappointed after spending nearly £20 & did not touch any of it. Your standards are way below expected & you really do need to sort this out. The worst experience ever & I will not be returning. Was my first & last visit

I don't think anything is fresh. The paratas/roti they serve are frozen asian store paratas which i also have in my freezer for lazy days. I ordered a chicken naan, it was the same price as a chicken naan from any takeaway but the naan was Very Very Small in size compared to others and hard and wonky And i didn't like the taste of the chicken. I went with my 2 children and we waited 45 minutes to receive our food.

Nice place to have chai experience like India.

This is an incredible Chaiiwala Branch. The best I have ever been to. It is so popular, it often caused the blackade of Whalley Range as cars pile up outside to grab a quick cuppa. There is seating for 20 people, ample free parking nearby and fantastic food options. The staff here are switched on, they are on the pulse. They make you feel very welcome and nothing is too much effort for them. The omelette wrapped in a chapati was my favourite. The desi breakfast and desi tea was absolutely superb. The best indian breakfast I have had in Blackburn. Salim Patel

I ordered on Deliveroo at 11:30, it is now currently 1pm and it still isn’t here. I have tried calling them multiple times to see where the order is at however they didn’t pick up. This is unacceptable and i will not be ordering from here again. Very disappointed!!

Every single time I try phone in a order the don’t pick up absolute wast of time do t bother to phone them just walk in and place a order food is brilliant can’t complain staff are friendly and counter service very good just the phone order service let’s them down

Appalling service provided waited 30 mins for my order only then to receive half of it. Had to tell her that i needed more of my order even though she had the receipt in front of her. Staff are not even bothered about customers have alot of attitude. Very slow service

Over a year ago I gave this place 4 stars. Today I'm taking that back and giving it a 1 star. So much issues with sending out wrong orders, then sending out part order and having to chase several times to try to get the order correct. At the end we gave up and left. Will not be returning to this place again!

Same experience twice i receive my breakfast but my chai late 15mins later once I've finished my breakfast

Great food fantastic service staff always friendly and samosa chaat is amazing!

Being a regular customer of the Blackburn shop I popped in tonight to get my usual purchase of a chai latte & some parathas. The parathas arrived within ten minutes so no issues there, however forty minutes later I find that I am still sat here waiting for my brew to arrive, & rather oddly, the shop is relatively quiet so there is absolutely no excuse for the staff to forget my brew. This isn’t the first time as an eat-in customer that the staff seem to forget to complete my order despite the fact that they have a fully electronic ordering system with printouts of their orders stuck to a wall.