Chai & Chapati in Luton

I had been here quite a retimes and can clearly see the deterioration in menu, service portion sizes everything is given with miserable small heart… terrible terrible lost the charm already … no need to spend high prices for poor quality n food.

Outstanding service from the waitress. Food was cooked but misleading. We ordered chapatti with 2 sides, but we got latcha parathas instead. When questioned, they said we do not make chapati only parathas. This should be clear in the menu so customers know what to expect. Send the paneer back as was not to our liking. Also ordered the English breakfast but something was not right with it as had tummy trouble once home. Would not recommend.

Been here lots of times since it has opened a few years ago. I used to enjoy it but the last few times have been awful. The service is dreadful, the girls working have no idea what they are doing and apparently have no initiative. Went with some friends upstairs once, the AC temperature was sent at 32 degrees, it was boiling. When I asked them to turn it down, they seemed baffled. I have had to send food back more than once, again staff seemed unable to comprehend this! The prices have increased significantly since opening and quite frankly are outrageous based on the portion size. Today I ordered two chicken chappatis, 2 nimbu panis and 1 portion of chips, paid over £30!! The milk cake price is extortionate. Paid £12 for a keema dosa once, if it had two teaspoons of keema inside, I’m being generous! It’s Luton, not central London!

Popped in for a tea and cake. Excellent service and helped with choice of tea and cake. Always cleaning up and also floor swept whilst there so attention to detail of hygiene good.

I ordered loaded fries and the paapri chaat the chicken looked very unpleasant and undercooked and it looked old. My son and I ate both of the food and a few hours after we felt extremely sick my son was then sick and vomited alot the food was made in unsanitary conditions

Lovely venue, Great menu. Great tasting food. Service is really informal - almost hands off (but then again I do have a Scottish accent, the poor staff were probably busy translating what I said 🤣🤣🤣) Naga Hot Shrimp - very spicy hot Hawaiian Salad with Grilled Chicken - an excellent dish, with balanced, clean, fresh flavours

took my sister for her birthday to the Luton branch amazing experience, lovely food very large portions beautifully decorated inside staff were amazing, will definitely visit again.

This is a review for C&C Kingsbury with a particular shout out to Ankita. Welcomed with a lovely and warm smile. Ankita couldn’t do enough for us and made our birthday celebration very special. Thank you for all that you did for us. Everything we ordered, we devoured. Great food, great ambience and surroundings but all made extra special with outstanding customer care. Thank you. Will definitely go back. X

this is a review of the Kingsbury branch Ordered a few dishes Masala Dosa - 4/5 decent, nothing to write home about Pani Puri - 2/5 (a shot glass under the puri is just dumb) Bhel puri - 4/5, the garnish on top let’s it down, not fresh Beef sliders and chicken sliders 1/5 - the meat inside ok, but the buns were stale/dry/old Dynamite chicken - just chicken tender covered in a sauce, no tempura coating - 3/5 Masala Chip - 2/5 - nothing special Overall for the price and setting, the food doesn’t match I won’t be coming back

Great service and amazing food. All the staff including the manager gave great service and the food was also really nice.

Had a lovely time in Chai & Chapati. Yamini was so lovely and kind, thank you for such a great experience and I will definitely be back!

Absolutely disgusted by the customer service by the owner Atif. I have been a regular customer at chai and chapati and never have been told that a minimum spend is required. Bear in mind this restaurant is based in Kingsbury and not Mayfair. I went with my sisters and little nieces and nephews. Youngest being a 3 year old. I was told by the owner Atif my order was not ‘sufficient’ to be seated in his restaurant. I was humiliated and belittled by Atif as I was put under pressure to order more items , despite advising him that the kids will not be able to finish the food and it will go to waste. Even after trying to add more items to my order he was still unhappy with the total of the bill. Absolutely disgusted at his mindset and business etiquette. Will not recommend anyone going here as you will be disrespected and belittled and made feel uncomfortable.

This place is amazing. The food is delicious. The service is excellent. This is a perfect place for families. As well as having a good range for vegetarians. It has a very long menu of desserts so there’s definitely something for everyone. Honestly this place is fabulous.

I waited more than 20 minutes for coffee I was served over poached eggs on raw avocado! Horrible!!!

I went there was no table they said we will give you a booth so the booth was full so after when people came off the booth we went to go tell the guy they are done eating let us go he said let me see your receipt and I’ll tell you if your order is good he started shouting this is bad customer service Don’t Go!!!!

Atmosphere is better then the actual food! Used to come often however the taste and quality of food has dropped its standards and especially the female staff are extremely rude! My mother has been poorly & unwell since our visit and now is hospitalised with food poisoning! Definitely will not be coming back!

We booked a table in advance as there was quite a few of us going for Brunch. When we got there the table wasn't even ready! Whilst ordering food, there was a lot of items on the menu that they couldn't do because they don't have it! Coffee machine was broken so no coffees! Also funny how our order being over £100 wouldn't go through on the card machines and declined 5 different bank cards that we tried!! How is it possible different cards from different banks are all declined yet people that were spending less than £100, their payments were going through fine?! My 6 year old ordered waffles. He waited for almost an hour to be then told they can't make it because they don't have it!! So my son was left really upset he was crying!! Poor kid was starving to be then told the food he was waiting for wasn't coming at all!! Why not tell us this before?! This place used to be really good when it first opened but now they've changed the menu and the staff don't seem to know what they're doing or how to even cook!!! Very disappointed!!

I have been here on so many occasions with friends and family. Staff is always very friendly and helpfull i will mention one name specifically CHANDAN she is very good with her service always smiling. Food is always upto the standard.

Ankita at the Kingsbury branch was doing a stand up job managing a huge crowd of.people. food was really good at great prices. Definitely try the falooda and rabdi

Entering Chai & Chapati is a feast for the senses, with a unique sense of style. The premises are immaculately clean, plus the tableware and cutlery are of a high standard. The staff are pleasant and helpful, which creates a lovely ambience. I have visited...

Again very tasty and yummy food as before. Ordered Meat feast and Butter chicken combo. Lamb was very good as was chicken. Served by Madiha today, who was very pleasant and attentive. Esha was very engaging with my wife and they both were very friendly.

Everything we ordered was absolutely great (definitely recommend the loaded chips and halwa) and beautiful decor. Staff were so kind and polite, especially Chandana, Esha and Sandy. We drove an hour to get her and it was definitely worth it.

Luton have many great places to eat in bu this place known as “Chai and Chapati” offers One of the best Faloda, we ever had in the UK. This taste like exactly the faloda should be. Great 👍

My Mum had visited a few weeks ago for a 60th birthday, but a first for me and our family friend. What can I say, the service from Sandy, the choice, the delicious food and pink tea, made for a really enjoyable evening. A lovely...

Fabulous ambient place to eat and socialise Food was absolutely amazing Staff was friendly and provided a fast service Lovely clean areas

Booked a table for Iftar for 4, booking all confirmed only to receive a call an hour beforehand to inform me that they were cancelling my booking!! What a disgrace, people like this should not be in business, amateurs!!!

I really like the service. Especially madiha she is very hard working. Looking after for everyone.she did really good job. 👍🏻

It a cool place to spend with friends in an afternoon of cocktails 🍹. Cheerful environment, wide selection of dishes, and staff is quite attentive.

Visited Chai and Chapat at the weekend for a light lunch. I was super surprised by the quality of food decor and service. Food was very fresh and scrumptious and most importantly prices are super affordable, highly recommended this place.

We had a a large party of 25 for my daughters birthday. The food all arrived on time and the service was amazing. Thank you for hosting us and the food tasted delicious.

Great food with a lovely atmosphere. I have visited the restaurant a few times it’s definitely one of my favorite staff are always friendly and polite. The decor is soooo pretty 😍

Excellent food, I would not and could not fault the food 5/5. But staff members..... the 1st staff on the till maybe was having a bad day, she had no personality and was boarder line rude.. 2nd staff member asked us to remove a drink...

Chai and chapati was recommended by a friend and it definitely lived up to the hype. The venue is a Intagrammer’s dream with a floral wall and a wall of teacups. However, what impressed me was the food. The Masala Fish was sublime, the Loaded...

Couldn’t have felt more welcome, attentive staff. Amazing food and service, would highly recommend. Thank you so much for an amazing visit :)

I visited this place last week for the first time and was totally impressed. The decor was tasteful and general atmosphere was really quite nice. I would highly recommend it for families. I was served by Noor who was polite, attentive and extremely helpful.

Fantastic menu, so hard to choose, but the chicken tikka chapati got my vote, seriously good and lovely service from the staff!

This place is fab!! I’d booked a meal for our family of 30 to celebrate my father in-laws birthday, I can safely say we have never experienced such professionalism, quality food and general courteousness from a rester-aunt before. Everything was so well organised the food...

“Thank you so much for sponsoring the iftar for the doctors at the hospital, the food was fantastic”

Thanks so much for sponsoring our iftar at the L&D hospital. The food was so delicious! All the best for you and you staff

Thank you for the delicious food and sponsoring iftar for the doctors in the L&D hospital. Jazakallah khayr

Had an excellent time visiting this place with my family. The food and the service was 10/10. The staff were all very friendly and welcoming and suggested great options to try out. Everything was great including food, dessert and drinks and they were all very...

I’ve been here numerous times, had their whole menu from breakfast to the burgers! Everything is spot on. My fav from the breakfast is their French toasts! Smash burgers are so nice. Their dynamite chicken burger is banging! Amazing place to have in Luton!

Came here today for dinner and as always wasn’t disappointed the service was amazing as always very welcoming very friendly the owner also very polite and welcoming the food is amazing very nice food and fast service the waiter was very nice always kept coming...

What a terrible service from staff. Food is cold and expensive as well as not welcoming. I do not recommend this place.

I can’t get over how they charge £7 for their chicken wings and it’s literally 5 of THE smallest chicken pieces ever! It wasn’t even that great and safe to say I won’t be going there again and will NOT be recommending it to anyone!!

Nothing special at all. Food was served cold. Customer service poor. Staff knowledge of the menu is awful. Staff member told us a chapati wrap was butter/oil/ghee free (no fat as we have serious medical dietary restrictions ) and the chicken and kebabs were grilled....

I visited with my family on 3rd March. There was about 12 of us who have travelled over an hour away after hearing good things. DEFINATELY NOT WORTH THE VISIT! the customer service was so bad. They did not want to accomated for large groups...

Just returned from what I can only describe as delicious adventure! I was dubious when my friend suggested we should travel from Peterborough to Luton to try this place. But I must say it was certainly worth the trip! We tried the dynamite shrimp, dynamite...

When we arrived on a Saturday evening we had to wait ten minutes for a table as it was fairly busy. I didn't mind waiting as they had a comfortable waiting area. When the table was ready we were shown to our table upstairs and...

We came here from Woking as we heard such good things about this place. We were definitely not disappointed. The food was amazing - everything we ordered! We had the dynamite chicken, the Don chapati rol, the papri chaat and the smash beef burger. Everything...

Had a lovely meal with friends , food was amazing , great atmosphere, service was great !!! Mouth watering starters and that doughnut with ice cream dessert was to die for!!!

We have ordered a delivery today and basically its not turned up the guy said its on its way when we called as it was an hour and 20 late then magically we had that it should have been delivered as there is no tracking...

Excellent customer service, food was lovely. Only problems are the service was very slow and the dining seats we sat on were all stained, 3 chairs had poo like stains but it was obviously food/sauces - i have to be brutally honest about this unfortunately....

Amazing food and desi chai. Dynamite shrimps and masala fish tasted fab. Excellent customer service. Awesome settings

Went with the family and tried both the western and eastern breakfast. Ghosh, it was delicious. Large portions great price and the drinks awesome. The lady whos served us Melody, very friendly. Thank you guys

There was no chicken in the butter chicken roll 😂 coffee taste horrible don’t know what kind of stupid place is this

Usually go to chaikhana but thought I’d try chai and chapati & ordered waffles and tea. The waffles were nice but abit too small and the tea was awful. I got karak chai with cinnamon and instead what I got was masala tea with powdered...

Lovely atmosphere, friendly service. I've had the full Desai and Karak coffee - both great. All a lot lighter and more interesting than your standard curry house.

Service was quite good when seated. Food came to table in dribs and crabs Portions were very small and not worth the wait. Best thing about the visit was the tea at the end which we had whilst the used plates were still on the...

Chai and chapati is an amazing cafe to go with family and friends. The customer service is amazing especially from umnya who was great at serving us making sure we had everything we needed. The food at chai and Chapati is also amazing!!

Trying hard but failing on the service front - it's always embarrassing when the owner pretends to be something the're not ! They need to train staff at a higher managerial level, rather than have sycophants attempting to defend shouty owners; and who operates a...

Excellent foods and staff. Definitely recommend going there everything thing we ordered was delicious. Excellent place for kids and family. Definitely will be going there again.

Today I was served by Umniya, she was wonderful and catered to our every need, an absolute star! I also tried the loaded nachos which were amazing, definitely coming back inshallah ❤️

Amazing samosa chaat and chai. Much better than chaiwala. Desi breakfast is quite good with plenty of different things along with paratha

Visited C&C today, was served by the lovely Umniya. She was Absolutely fantastic , polite, and very accommodating as I had a small baby with me. The gourmet sliders were a favourite.

Fantastic service Deserts we’re amazing all the way from Halifax defo worth it!! Manager treated us with a lot of respect and love as guests at chai & chappati we felt really welcomed

This place is an absolute joke. They have no respect or tolerance for other cultures and people from other races, are plain simple disrespectful and just a joke. Oh, and to top it off, their food is just over priced rubbish. DONT WASTE YOUR MONEY...

I went to chai and chapati today with my family and I have to say since the last time we went there the food has got so much better and the staff are very friendly and welcoming i highly recommended this restaurant to everyone it...

Very highly recommend visiting chai and chapati. Amazing food. Amazing decor. Professional staff. All round 10/10.

Ordered the palak chicken roll and kebab roll which were absolutely delicious, the chicken and mince were cooked to perfection in both rolls and the flavours in each were really tasty and flavoursome. Not too overpowering at all, just right. Papri chaat was delicious and...

I have been here twice now. Both times the service and food were more than 5 star. The staff are very polite and very accommodating. The girl that served me today ( wed 9Dec @ 3pm) went out of her way to welcome me and...

Beautiful decor, delicious food, awesome karak chai. The staff were amazing, and the owner Atif was very friendly and attentive. We have now travelled from west London on 3 occasions to eat here and have tried many items from their menu. I recommend their East...

The first time I got food from here, it was delicious. I got a takeaway a second time and it was awful. So dry, stale, lack of flavour, no sauce and tasted old. I feel like I'm eating two day old food. It's sad because...

The shop itself is beautiful very picturesque. We had the food and some chai and the service was very good! Wouldn’t fault it! Only thing I would mention is the staff weren’t wearing masks. If they are exempt I think they should have something to...

I’ve been hearing so much about this place. Definitely impressed! The deco is an instagram bloggers dream. The food was delicious (Get the milk cake) and the staff... what can I say about the staff! They were amazing. Really caring, really attentive - some serious...

On our recent visit to chai and chapati it was lovely evening there but if you only wanted chai and dessert because it’s not for the main course place. But lovely as a tea and snacks or dessert. Will come back again Plus they do...

Visited Chai and Chapati today with my daughter after hearing about it, following them on Instagram. The place turned out to be , big on advertising, flop on quality. Place is too noisy, with people chattigg be over the background music, no hand sanitisers, no...

Me and my family visited chai and chapati. Overall it was a great experience. First with the negatives, when you visit a place like this you do not only pay for the food but also the atmosphere and the overall hygiene of where you are....

We had high hopes having seen this place on tiktok and Instagram. Did it look nice? Yes. Was it dirty? Yes. Did it taste good? No. However, the service was good and quick. But for us this was a waste of time and would not...

on our way home to London from up north we were a little low on fuel, so we decided to pass through Luton fill up and have a break.Looked online for a nice tea place as we fancied a karak chai. chai n chapati was...

so if you would like Lukewarm cappuccino in a latte cup, visit chai and chapati. according to burypark standards this place is good. above average. but the staff is hopeless. the guy on the till doesnt have a clue. so to sum up? a rasmalai...

The place itself is lovely to sit in and I enjoyed sitting there. I was also impressed with the helpful and friendly staff, but when I saw the chapati I felt sad. The chapati was not a proper chapati. It tasted like the frozen ones...

Went to chai and chapati today for the first time for dinner and I have to say the service was fast and friendly the staff also were very polite the food was amazing very nice also the atmosphere was very inviting