Celebration in Swansea

Absolutely disgusting experience! Service and food we're shocking! We took my in-laws there who have travelled down from England, we ordered dirty fries, club sandwiches and the ham and cheese baguette! The baguettes ranged from soggy, crispy and dry! The dirty fries were dry with barley any sauce or cheese!! We asked for more and they brought a tiny bit for two! It was freezing cold and tasteless! The dirty fries were nearly £10 I'll upload a picture for you! As our food comes and we started eating it a waitress came to clean the table and asked us to pass her the empty glasses, we declined as we were eating! We found it difficult to communicate with them due to their lack of English! We expressed our disappointment and we didn't even get an apology! We will never return again!

Disappointing meal. Drink came in a chipped glass, my panini arrived before my partner's with the caveat "sorry I've burnt yours, I haven't made one before" Panini arrived ages later accompanied by the saltiest crisps we have ever eaten. Can't see us going back.

Terribly slow service unless of course your a friend of the blonde lady with glasses serving at 10.30 am 19/1/24 and you want to chat about things . I have to be honest , I didn't like the way she served a young guy in front of the blonde lady in front of me . When he asked for a pasty she seemed to find the way he asked to be amusing and smirked at the blonde . When he left she started to serve this lady but stopped put her elbows on the counter, cupped her face in her hands and started to have a full blown conversation. Then it appears as your a friend you get free extras oh and don't forget a blank collectors card that she'll fill up for you while you wait . I turned around to the guy behind me who looking at me raised his eyes and I said loud enough to be heard . '' Maybe we should have a conversation about how our day is going and pass the time while we wait '' . Eventually it was my turn to be served with a spitted '' Yes '' ? Really not a pleasant experience in my opinion and I'm sorry I stopped at this branch .

Not safe for people with food allergies. None of the staff members had any understanding what gluten was. I had to explain I couldn’t eat bread, flour, wheat etc and they then brought me a salad with couscous. I asked them for a fresh salad but I don’t think they understood how serious an issue this is for me. I have been unwell since. The service was very substandard in other respects. It felt like it was all of their first days at work. I think this cafe would benefit from decent management and training staff. It’s gone really downhill since I remember it from years ago. The cutlery was all dirty, as were the glasses. None of the tables were clean. Really disappointed