Celebration in Swansea

Not safe for people with food allergies. None of the staff members had any understanding what gluten was. I had to explain I couldn’t eat bread, flour, wheat etc and they then brought me a salad with couscous. I asked them for a fresh salad but I don’t think they understood how serious an issue this is for me. I have been unwell since. The service was very substandard in other respects. It felt like it was all of their first days at work. I think this cafe would benefit from decent management and training staff. It’s gone really downhill since I remember it from years ago. The cutlery was all dirty, as were the glasses. None of the tables were clean. Really disappointed

We visited on 30th Dec. We ordered two glasses of wine & Welsh rarebit as a snack. The bar has an amazing view & was warm & festive after a nice walk. After 35 mins of waiting I queried with the barman where our snack was. He then advised me that it had been given to someone else by mistake. I requested a refund & he said he would need to locate his boss. An older lady came to the bar & told me “it was the first slip up they had made today”. Not exactly what I wanted to hear plus I also feel when running a business that one unhappy customer is one too many. Obviously they don’t feel the same. I was provided with a refund. All I can say is great location but maybe they don’t understand customer service as they should. This hotel & bar is located next to a National Trust site. Maybe they are taking their location a little too much for granted.

Havnt had food there yet but have been recommended to do so.Was there NYE and what a great night.

Steak was perfectly cooked staff were very friendly and uplifting