Cecil's Pizza - Grill in York

Ordered with an estimated time of 35 mins. After 90 mins called and was assured the driver was 10 mins away. Called several more times being told the same thing. After two and a half hours, called deliveroo to get a refund. Deliveroo were excellent and the refund was immediately paid however; they said that when they contacted the restaurant, they denied ever receiving the order! Disgusting.

Spicy beef is so good ! Zara was really friendly and gave me extra chilli

Came here tonight on are way home from brid to Leeds we had four starving kids in the car with us and luckily happened to notice this takeaway with seating area…. Wow best service ever kids got pop corn chicken and chips and donner meat wraps and me and my partner had a calzone it was the best calzone we have ever had… soooo tasty steak chicken donner and salami with extra cheese Zara who works at the shop have all of us a free drink each as we spent £50 and also gave all the kids a Lollie. We will be coming back again next time we come home from the caravan.

Came for a takeaway on a Sunday night wehad a pizza, wedges and chicken nuggets. Food was ready within 20 mins and was absolutely superb, the lady behind the counter was lovely. 10/10 would definitely recommend. Thanks guys

Nipped in for a quick Takeaway Pizza and the service was friendly, quick and might I add the Pizza itself absolutely delicious

Always good pizzas with warm friendly welcome

Ordered food they forgot pitta for a kebab!!!! Salad was indescribable just mush Garlic bread had no taste Totally disappointed

Nice turkish restaurant Thanks Zara!

Great customer service, good food for a decent price ! :))

Called on spec after being disappointed at Istanbul and so glad we did. Was going to take out but sat and ate, and staff couldn't do enough to ensure we were happy with our meal. Excellent food, service, portion sizes and value; grandson said he'd rather come here than McDonalds which says everything from him. Will return to see Zara and the lads again!!

Ordered on deliveroo, Missing chicken strips, arrived late, burger not as described. Very disappointing.

Avoid chicken burgers. What a rip off

Really brilliant place with quality food, good prices, really friendly staff you can banter with, and overall a beautiful atmosphere! The chicken nuggets and chips combo is my favourite!

The best pizza in York is made by Zara!

Zara makes the best pizza in York!

Great atmosphere, Best pizza I’ve ever had, thankyou Zara

Been in York over 13 yrs and this is one of the nicest tasting takeaways we've had. Impressed xx

1 hour and a half late and the food was stale almost like it was reheated

My food isn't here it hasn't arrived

Ordered from Cecil's bar and grill In York at 7.12 pm now its 20.56 and no sign of delivery I called the restaurant may times no answer come on Just Eat this is not acceptable please sort this out .... this is first time an absolute no show

Absolutely horrendous customer service!!!! We have ordered from here about 5 times - the last time they got our order wrong but we gave them the benefit of doubt. We just ordered again and only received 1 item when we ordered 5 things. We called them but they refused to deliver the rest of our items or issue a refund, instead the manager screamed verbal abuse down the phone telling us we are banned from the restaurant and to never order again. The worst customer service I’ve ever received, the person on the phone didn’t even listen to what we were saying and we couldn’t hear over their manager screaming at us in the background. Order elsewhere, food has gone downhill anyway, cold, soggy and tastes absolutely disgusting - AVOID AT ALL COSTS, don’t give them your money they don’t deserve it, rude, awful people.

Absolutely horrendous customer service!!!! We have ordered from here about 5 times - the last time they got our order wrong but we gave them the benefit of doubt. We just ordered again and only received 1 item when we ordered 5 things. We called them but they refused to deliver the rest of our items or issue a refund and screamed at us so rudely down the phone that we were banned from the restaurant and to never order again. Disgusting treatment, food has gone massively down hill - AVOID!!!

Good food and lovely staff, they offered me a free drink since my food was later than expected

Awful. Rude owner. Didn’t deliver then shouted down the phone at me.

For the price the food is cracking, and I’ve never had a bad meal. The staff are lovely, and so speedy! Will remain a loyal customer for a long time.

a few items were missing (through no fault of the driver) but everything that did arrive tasted great

Have used Ceciles a fair bit over the last few years and always been decent. Food and service had anyways been good. But never again after tonight. Took ages to arrive then hadn't cooked and therefore delivered part of the order. Called and was told they could sort in 20-30 minutes although getting that agreement was not easy. Excuse? They were very busy. Glad we know where we stand when we haven't got what we've paid for. Anyway, over an hour later and what have we got? Nothing. No food, no call, no refund. Will have to escalate through the ordering app as staff on the phone are awful and clearly delivering a pizza despite getting two chances to do so is beyond them. Clearly don't give a toss about regular customers so this is one you have lost. Absolute joke, disgusting service.

I LOVE YOU CECIL’S, EVER SINCE THE DAY I MOVED IN. I HAVE BEEN SO LOYAL TO YOU, I LOVE YOU. Perfect :)

Gave me completely the wrong pizza asked for a garlic bread with tomato. Got it with cheese. Possibly the worst garlic bread there is disappointing

Delivery driver was quite rude. Order came and was wrong, they did re deliver but again was wrong. Otherwise good was nice

one of the items was missing, but the issue was at the restaurant I think not the driver because the bag was sealed (just missing one of the sides I ordered)

Amazing chicken kebab and the salad is lovely. Best in York by far. Pizza bases nice and crisp and very tasty.

Awesome burger and pizza! Give this place a try

Lovely food. Decent delivery time.

Great food and great restaurant, used to visit a lot when I was at uni and still really impressed, my first time ordering for delivery and the food was still hot and arrived quickly, thanks

Fast delivery, food was hot and lovely as always 😍

Chicken kebab was freezing cold Donna kebab very gristly Forgot to send drinks on a previous order

Litterally the best and the staff are always the nicest 👌 if I could marry a cecils pizza I would

Ordered a gourmet burger and a standard burger came considering the price difference it ...I can't see how this was done accidentally either

I've never laughed so hard at a portion, 13 quid for a mixed kebab and I got like 4 pieces of chicken, a couple of strands of doner meat and like half a pitta breads worth of bread

Brilliant on early which was fab. Good amazing! Had a few times can’t complain

Third time ordering from here and was absolutely shocking. Food was stale, absolutely inedible. Staff from the restaurant tried calling me even though I told them I was unavailable to answer the phone but would be available to converse via email. Weird emails were sent from the owner saying they would send a delivery driver to ‘pick through my bin and collect the food’ which is extremely out of line if you ask me. Didn’t even offer an apology, but FoodHub escalated the issue and have been very helpful in resolving this. Wouldn’t recommend tbh.

A nice place in the east campus of UOY with delicious food, excellent service and option.

Went to the wrong address had to direct him to me over the phone

Fab service. Food arrived a little earlier than expected but phone call to say they were here. Food lovely

Ready for us when collected. Lovely food. Recommend them.

I LOVE CECIL’S! I am never disappointed. They have delicious burgers and chips. Their wraps are incredible and have turned my husband from not liking takeaways to loving them. Their garlic bread with cheese and mushrooms is FANTASTIC! Thank you so much for another delicious meal!!!!

Chips were definitely old or left overs And pizza was just really bad made me feel poorly

Burgers were tasty, chips were cold, delivery was late.

Loved the kebab and the salad that came with it was fab

Amazing food!!!! Absolutely delicious, thank you so much!

Lovely pizza but chips were awful. I ordered plain fries, they had been sprinkled with some powder

Ordered the tower burger but came covered in sauce that didnt say it would

All the order was cold and looked and tasted like it had been re-heated in the first instance. App stated my order was on its way yet it arrived 30 minutes later. Granted the order came before the estimated time of arrival but this did not make up for the terrible order I received.

Chicken gave us food poisoning !! Avoid

Great Pizza! Great service as well!

Cecil’s is always brilliant, serving fresh and hot food for the students of campus east. The owner is super friendly and even once went over to the nissa next door to buy some milk to make my friend some Turkish tea for a sore throat. Really affordable food and the establishment is always clean. Cannot recommend enough especially for students on a budget.

Used to be a regular now will never return. Received an order with hairs all over the pizza which made it completely inedible. When I tried to get in touch to receive a refund all my attempts were ignored.

This was absolutely absurd service, and I would like a full refund. Me and my family ordered at 9:30pm for our dinner, and received food at 11:30pm, this is outrageous. Some of the food that arrived was even cold. I hope this will be compensated with a full refund of our order.

3 bad ones in a row now Donna meat either doesn't turn up or comes dry as anything and chewy, used to be really nice gone downhill massively

Nice and tasty food, but they might want to double check orders as I got a ham and pineapple pizza when I ordered just ham.

Thanks for manage to redeliver my food, very friendly and positive staff.

We've had several pizzas before, this is the first time I'd say they were particularly greasy but usually very nice

Great food delivered on time. Would reccomend.

Great pizza, feta spinach and tandoori chicken toppings are my fav 🍕 the pasta is nice too!

1st time ordering from here, after a menu drop in our area......food was very tasty and not greasy at all, good size portions. The only issue was they put chip spice on it even tho it doesn't say anything, we called the shop and explained, without hesitation he told me he'd send a new full complete order out 20mims later happy customers, extremely good customer service and that was the only issue. If I may suggest either put it on the menus about chip spice or on the just eat put a drop down selection. Apart from that will definitely be ordering again l. Thanks

ordered for 5.30pm, got it at 4??

Booked delivery for 17:30 at 16:30 and it arrived after 18:00

Ordered a de luxe burger from the signature menu and it was terrible Dry no pickle just a cheese slice no salad and very bland Normally the food is great but I missed out here. £9.50 as well..

Ordered at 5.20 got a message at 6.20 to say it was on its way by 6.50 didn't turn up so cancelled order then at 7.30 order turned up had to explain to be honest the poor women looked exhausted poor service all round and bad

Excellent cake well worth the price

Quality pizza, fresh ingredients, great customer service.

So yes I attended Cecil's many times in the past before and I may go in soon again as I do live close. I would like too say yes it is my altimate favourite eating place in York City Centre in fact I will tell you there is not really one place in York City Centre I will say I really truly love too eat in and I know for a fact that when I have purchased burgers, kebabs, pizzas with yourselves before have in my honest opinion have always been top notch so keep up the good work

Took two hours to come and cold

The chicken burger appeared to be undercooked and I was unable to eat it.

Awful food- it was so burnt I thought my hash browns were beef patty’s and the chips were cold and limp. Absolutely inedible. To top it off the delivery driver was rude and decided to scratch my car by banging his bag on it. Waiting for a refund

Perfectly ok pizza. Not the best, not the worst. But served pretty quickly which was a bonus.

Food great. Arrived warm which is ok.Delivery was circa 30 mins late

Not sure if they have changed their Doner meat but the kebabs were very dry and not up to the usual standard. Normally this is the best place for a kebab but what arrived tonight was not good quality. Also 20 minutes late :-(

Food is great quality and was delivered in a very good time.

Absolutely lovely people and great food :)

Food kind of burnt, really salty & not very nice. Driver went to wrong flats & got annoyed with me on the phone when I tried to explain. Had to walk to a different set of flats to find him & point out where he should have been. First time trying this place but won’t be back.

Food always good and reasonably priced, huge menu and the staff are so lovely!

Chicken nugget where dreadful along with the burger, used this place as a regular up until this delivery.

The food we ordered was very nice, it was also very hot so hot that the chicken in breadcrumbs melted the plastic box it was in.

Good cheap takeaway in campus east of the University of York

burger was a bit plain, tasted decent. chips were good, a bit soggy because of being in the box. kebab was a bit too salty for me, but still decent. however, the coke mentioned on the delivery deal was 1.5lt, but the one that arrived was only 1.25lt!

Great kebab. Well presented and very tasty. Delivered promptly. Nice job!

Waited over an hour and a half tonight for our food. Got the confirmation that it was on its way to then ring and be told our food hadn't even been made!

The food was cold when it finally got to me, I tried telling the driver where I was, and he was being rude and dismissing what I was trying to tell him

The spicy chicken wings were amazing!!!! Pizzas always good…. The chicken wings could do KFC out of business though!!! So good

Best takeaway food in a long tine

One very nice guy working hard by himself, lovely food fast service!!

Had a lad on a moped deliver called Josh food was delivered with care not like some places where the packaging has been damaged or food turning up cold.food was average but delivery driver was extremely polite :)

15 minutes later than latest estimated delivery time, disappointing

I found the food very very greasy

Wow so disappointed very dry £22 for a mixed grill that was so dry and not worth that value £10 max. sauce was wrong also. mayo had turned to yellow jelly and went In the bin, how chips can be cold when is this hot god knows. Won’t be ordering again. Definitely not worth the hype

Delicious! Bit pricier than where I usually order from. But delicious and hot!

Burgers are amazing, just moved so this will be my new regular. Driver was lovely and great service.

This pizza tasted vile my full family shared some of it and said it was awful. It tastes of vinegar or something sour and the crust was too tough to chew. Will never order again please refund the pizza, huge disappointment!!