Castle Pizza & Grill in Newcastle-under-Lyme

It would be 0 if I could allocate this, I picked my granddaughter up on Friday 12/7 from school, took her to McDonald’s for a treat, 4 year olds are not fast eaters, my daughter called to say she would meet me there with my 18 month old granddaughter I purchased a meal for them, another slow eaters, I’ve since been sent a parking fine, 20 minutes over the time, I never imagined a time limit, didn’t see the sign, let’s face it, it’s hardly fast food here? Served by a group of lack lustre teenagers! Btw the toilets here are absolutely disgusting!

Being relatively local have eaten here several times. Some of these reviews make me laugh. The new touch screen, for free car parking is at the check in desk, can’t be missed!! Unfortunately I understand that other nearby businesses were using the Toby Carvery to park their cars hence the new system making sure only Carvery customers are in the car park. Easy to use, no fuss, no problem whatsoever, dont blame them for doing it!! As for food choices, It’s a Carvery, it’s what they do and do best and why people go….. walk in, tea is ready, no waiting. Always plenty of choice. Turkey, Pork and Gammon always spot on, Lamb on Sundays. Beef, if I have to be honest can occasionally be a bit hit and miss, so never my first choice. How some of these people pile their plates up like mountains, is great entertainment but it’s part and parcel of the whole Carvery experience and why people keep going back. Good basic food, plenty of it, at a good price.

Consistently deliver the wrong food, and miss items out entirely. Food quality is poor and customer service is even worse. Don’t waste ur time

Without doubt one of the worst breakfast rolls. The roll was stale and inedible. The bacon was undercooked and the sausages were flavourless. Avoid the food if at possible. A positive note was the happy attitude of the staff, however I suspect this was down to them not being able to eat the food they serve. Lucky people.

We haven't eaten in this restaurant for over 12 months due to our very poor experience last time. We only went again as our granddaughter was hungry. Firstly the trays were dirty and hadn't been wiped. We then had to wait for someone to take our order and this was only done after our granddaughter went to the kitchen to fetch someone. Next there were no forks, probably due to the fact that most of the tables hadn't been cleared off. The teller said there weren't any clean one and proceed to collect some off the tables and took them to be cleaned. We then waited for approximately 20 minutes to be served. The food was very mediocre and nit value for money. Our general opinion is that the staff don't really want to be there and this is probably due to shortages.....After our last very critical review last year, we won't ever be eating here again...