Papa John's in Newcastle-under-Lyme

No parking, which annoys for pickups, and no dine in options.

Arrived cold but after an hour, several phone calls and texts and standing outside waiting we ended up eating it. No apology and after the 5th call tried cancelling but were unable to with staff being very unhelpful. Will not be using this branch again.

We ordered two pizzas last night as we do most weeks . Two weeks ago we had a delivery guy refusing to come up to our front door due to us being in a flat. I did complain on the phone, so last night we thought we will come back see what happens,this time waiting around 50 minutes it came it was cold looked like it was cooked about 3 hours ago ended up in the bin. Wast of money. Kids ended up having a bar of chocolate then went to bed

I had a large garden party pizza with pork… it’s a party I wouldn’t want to be invited to, where’s the toppings? Terrible, I wouldn’t eat from here again.

Collected food rather than having it delivered and the food was only aired which was disappointing seen as we were driving and live less than a mile away

I ordered 8 pizzas for a party i was having. I couldn't fault them. Pizzas were hot and full of toppings, all delivered within the hour. Great guy on the phone too. Will be using again. Cheers

Great pizzas! Fast delivery and service

Pizza was nice but there is no way it was worth over £20. You could get the same or better at an independent takeaway for half the price.

Don't bother, pizzas have very little toppings and they don't match the quality of a usual papa john's, they had recently sent out flyers with 'new management', but its made no difference. Previous management told us they 'ran out of cheese' when asked about this. This place needs its franchise branding stripping.

Don't bother, pizzas have very little toppings and they don't match the quality of a usual papa john's, they had recently sent out flyers with 'new management', but its made no difference. Previous management told us they 'ran out of cheese' when asked about this. This place needs its franchise branding stripping.

Piping hot and very delicious 😋

Horrible pizza, almost inedible. Just extremely greasy and no taste. More expensive than a dominos and tastes worse too 🥲

Absolutely delicious and lip smacking. Must try.

Excellent service and very friendly staff.

I think this franchise must have been taken over recently. Pizza is not as nice, and they don’t offer as many deals. If it hasn’t been taken over then I’m not sure what happened. Used to be much better. Pap Johns used to be our first choice for Pizza, but last time we had a very disappointing experience. It maybe down to the cost of ingredients but pizzas had no topping compared to the previous ones. I hope you had charged us more but had not reduced your quality to such poor standard. poor food received, pizza was rubbish compared to all the others we've ordered, might try somewhere else next time.

Staff are rude, and insisted I was lying about poor food received, refused to refund or send a new one out. Never experienced worst customer service papa johns need to consider the staff hired at this place!

The food was extremely cold and my drink and sauces are missing…

Second time in the last few days ordering XXL pizza and getting L with the wrong dip. Call the store, explain the situation, and got next time we will give you an extra dip, thank you, bye. It made me laugh at how unprofessional that was. As someone who is always ordering from Papa Johns that won't be the case anymore.

First time visit, impressed, really enjoyed the food.

Best delivery pizza out of all the main chains. The chicken wings are so tiny though for what you pay for. It's the most expensive chain but if you can find the best offers, it's worth paying.

Luckily enough I can eat cold pizza after be in the store for ten minutes and my pizza was there just waiting at the end of the pizza oven then they didn't have change so hat wait for them to get change as you can't pay on card they told me

The restaurant lies, say they will order one thing and do the opposite. Despite further lies that they tried inform in due course this is incorrect and call logs prove no such responce. Poor service in responce to live complaint, hanging the phone up despite cohernt sensible arguementation without aggressive tone and a terribly horrific customer experience overall.

Just moved from London and was searching for my fave pizza joint, a real bunch of gentlemans here, respectful and great communication and they almost always make the pizza the way it should be, however the toppings could be a bit more more generous. Thanks guys, keep up the good work, 8.5 out of 10👌

A bit junior staff who needed support but friendly and helpful

Great pizza, ready from fresh in 10 mins, great friendly staff.

Nothing wrong with the food - foods fine. Got spoken to like dirt by whoever I called to ask why my order was marked as delivered 5 minutes before the call, and then had it implied I was lying about how long ago I ordered even though the time I ordered was on the tracking page… wasn’t even bothered about the delivery time - food takes time to cook, common sense. Just didn’t appreciate the attitude of the person speaking to me.

Pap Johns used to be our first choice for Pizza, but last time we had a very disappointing experience. It maybe down to the cost of ingredients but pizzas had no topping compared to the previous ones. I hope you had charged us more but had not reduced your quality to such poor standard. There was almost no chicken on the chicken club or any meet on the works.

Avoid this one if you can. Strange business practice - holding refunds for out of stock items and promising them on next orders. Manager is always away, must be a quiet house. Had to contact HQ for 2 ice-creams

Staff are friendly but I think this franchise must have been taken over recently. Pizza is not as nice, often over cooked, slower service and they don’t offer as many deals. If it hasn’t been taken over then I’m not sure what happened. Used to be much better.

TWO HOURS waiting for my order and when it finally arrives it's cold and stiff. Worst food service I've ever had.

Nice pizza, different taste to dominoes.

Went in tonight 29/5/22 asked about any potential deals which told could have 30% off the total order. Went through the pain staking process of telling them what I wanted to be told the price for 2 large pizza with 1 medium pizza and 2 sides was £61 after he had taken the 30% off! Quick add up mysef the price was £61 without any discount added - terrible place 0 customer service if there was less than 1 star it would have been given.

One of my favorite places, got one of my orders slightly wrong one day, wasn't too bothered, guy offered me a free pizza on another day, I rang them up a week later and im currently enjoying my free pizza, legends.

Not very happy......ordered online......spent nearly £50 to only receive half my order !! When I rung to say where is the rest of it, got told they have a shortage of drivers......how on earth does this explain why half my food is missing!!! Pretty disgusted to be told rest will be with you in 15mins.....ruined a family night in as rest of food was cold by the time the rest of my order arrived. Will be taking custom elsewhere in future!!

Great pizzas, brilliant delivery team.

I love Papa John's it's my favourite pizza place to visit. Would really recommend if you love pizza

Waited an hour and half for cold squashed pizza and cold chicken...still awaiting full refund

I ordered from just eat. A small pepperoni pizza, which was enjoyed by my daughter and a vegan works for myself, which wasn't as enjoyable as my daughter's. I had to pick off onions and olives, that were not ordered as extras and were not included on the pizzas original ingredients, when I was ordering. It's a possible mix up. But I have an intolerance to onions and don't like olives, so spent around 2mins picking them off, by the time I'd finished the pizza was almost cold. So I had to reheat it in the microwave. First time ordering from here, not sure if I will again. I do have to point out the delivery service was great, on time and the delivery man was polite and professional. Just a shame the order was half wrong. The pizza did taste good once heated up and to my required taste. Update: ordered from here on valentines day with my partner, it took a lot of convincing since the last time I ordered from here. The food was cold when it arrived, it had to be reheated in the microwave. Yeh honestly won't be ordering from here again. The driver was polite and friendly, just a shame the food was cold. Which is why the 3 ✨ is now 1 🌟

Dont ever order from here they take ur order and ur money and dont deliver your food

Really good customer service, always very friendly staff. Mark is really helpful as usual and his experience in costumer service is just outstanding. The pizza 🍕 is so delicious That’s why I always drive over 7 miles to get your delicious pizza.

Ordered online to collect, stood around for 5 minutes when I got there as the staff kept blanking me. Poor service, and the pizza wasn't that great

Great place for pizza and starters, great price and friendly service.

Unfortunately,I have experienced a very rude member of staff when I purely questioned the delivery time span. One reason was given, then another.I questioned this and the female member of staff shouted at me twice on the phone. Disgraceful behaviour,sorry but I shall not be ordering again from here. Watch out people.

Food took a long time to arrive, pizza was OK although possibly not fully cooked and the cookie dessert was awful, very burnt, tasted awful and unable to eat

Went here on the 28th January, ordered £50 worth of food, when the food came it was completely wrong so I rang the store and they told me they would issue a refund and would take 7/10 working days so I waited and rang back 10th feb and spoke to the manager Lauren and she confirmed it was down on the system for a refund however it hasn’t been processed so call the head office which I did and didn’t get far so I called Lauren back and she put me on to shane who is her manager I rang him no answer.. I dropped him a message to try and get this rectified and he didn’t come back to me so I’m guessing I’m not getting a refund. Long story short just go dominos if the mess the order up they rectify it straight away. ——————————— After 21 months I get a reply from my original review to say contact customer services via email that was supplied to me which turned out to me invalid. The customer service is seriously shocking.

Ordered pizza waited 1 hour, rang them up to see were it was, only to be told they didn't have a delivery driver. They should of rang us to let us know

Waiting last 2hrs for the pizza with hungry kids at home. Never ordering again!!

Ordered direct from the app, arrived on time and absolutely delicious! Exceptional quality 👍

Horrible service !!!!! Staff lying to costumers , delivery turned up after 2 hours !!!! Never again , one person told me that the pizza is still in the oven , another one after 1 minute told me it’s not far from your address

Quality happy staff always go the extra mile with service

too much smell of food will require better ventilation

Today I wisited this place for ordering pizza, garlic bread and Pepsi. Lady which made this order didn't make it properly. On garlic bread I ordered two more topings and she gave there just one and pizza wasn't properly baked. For this incomplete order I paid £25,90 and last time I paid for these same things £19,90. If you don't want lose customers, employ competent people. Thanks.

Had my order delivered, was cold and I mean cold, didnt enjoy it, have always been very happy before so I dont know what the problem was today but I hope you sort it out. Very disappointed today sorry.

Love papa johns but had enough of the inability to get a simple job right, just to be clear the walk in service I have received has always been good, friendly staff and fairly good turn around, the online ordering and delivery side of things is appauling!! We live less than a mile from the store but sometimes have no option but to use the delivery side, I'd say it's about 50/50 with the food being good and the food being either overcooked or Luke warm, no real consistency. The ordering system is long winded and promises a loyalty scheme that is neigh on impossible to actually implement! Last time of ordering before tonight we had selected the stuffed crust to go on the pizza, it turned out they had run out of cheese for this and the manager had rung to say about this issue and he had been calling customers all night, by the time I'd seen the missed call the pizza had already left the shop and arrived a while later over cooked and tepid.... Prior to its delivery the manager had apologised about the lack of stuffed crust and said no refund could be issued but next time we order he would sort us a free pizza or similar to make up for the issue.... No problem. 1st time I called and tried to redeem this offer the staff had no clue what I was talking about and couldn't do this without authorisation and there was no-one in shift that could help but the manager would call me the day after to sort it out.... That call never came! Fast forward to tonight, after speaking to the fella on the phone he said he was aware of what went on but couldn't just dish out a freebie, he would however give me a good discount and free delivery for tonight.... Fair enough, I'll give it another shot and placed the order having been told it would be with me in 40-45 minutes.... An hour later (still no pizza) I call the store to be told that they can see all of this on the system but the order was never actually submitted.... They can do it now and it'll be with me in about 45 minutes......and there goes my business to Papa Johns Newcastle under Lyme!!

Great unbeatable, none greasy and excellent vegan pizzas

ordered late last night and was provided a fantastic service from the piping hot lovely food to your awesome delivery driver.thanks

first time ordering from papa johns.firstly i was amazed at how quick the order arrived given the current circumstances.your delivery driver in a silver vauxhall was very nice,polite and had a lovely smile!.we even received some complementary chocolate bites with a nice message inside.thank you! x

lovely pizza,fast delivery,knocks the spots off the competition

Not a bad Pizza place. Staff friendly and polite. Will try the takeaway service next time.

Online order ready and waiting, great pizza , the tandoori chicken bite's were a bit spicyer than last time

Great pizza wide range of toppings and always friendly and helpful staff

Dnt pay staff wen should. Food always late

Delivery driver that worked 24/1 was great and friendly

Great place and delicious pizza's😋

I know it was Christmas Eve BUT ordered two pizzas at 15.50 for delivery at 19.45. Delivered at 20.45 cold after 2 phone calls and COMPLETELY the wrong order. Poor Service by any measure.

Placed an order tonight at 18.48 Dan said it would be 30/45 mins for delivery.. Phoned at 20.20 to ask what the delay was again spoke to Dan he apologised for the wait and said order was on its way to us. Phoned back at 20.50 as was aware that they were closing at 21.00 to be told order left store 15 mins before so obviously hadn't left when previously spoke to Dan it is now 21.10 and still no sign of delivery and store is now closed plus I have paid for this on my card. Dont risk it folks.

was work there just for 2 weeks as a delivery driver. Job was posted as full time but was just 3-4-5 hours daily and they called for work every day... I find a true full time job but still didnt get my money from them its late more then a month now. I've been in the shop two times just promises ACAS called now.

Only took three attempts to get my order correct .but when number three pizza arrived it was really nice

The food is very nice and you have polite staff but they forget some stuff sometimes and doesn't cut the pizza well apart from that it's very good I do recommend it to other people who are craving pizza.

What's not to like about hot , freshly cooked cinnamon buns on a cold morning! What would have made it better- a hot cuppa but alas not available. Called in at KFC next door but they didn't serve hot drinks either! Staff in Papa John's were very friendly and helpful. Car parking available behind the store.

Honestly..? Quite disappointed I had been told quite a lot of good things about Papa John's Pizza but it was a such a letdown, the pizza itself was very bland, the crust had a bread like texture and was spongy, which to me made a very grim tasting pizza. The sides were on the bland side too, the only thing note worth were perhaps the deserts and even then they weren't anything special, but even then for a pizza place not prioritising the pizza is very sad. EDIT// Never mind changing my rating to a one star I had someone else try the pizza and they agreed it tasted grim and also I felt sick the following day. Not a very good experience I'm gonna stick with other Pizza places.

don't trust the staff, two of them I know

Terrible service today. Rang several times about my order to them say it's out on delivery one hour and 45 minutes later I rang again to cancel my order and they said they've already cancelled it because I didn't answer my door or my phone. I had noone knock on my door or call my phone! I order from here regularly and will not be doing so anymore due to this!

ordered on tuesday the driver (silver astra) was very polite and confirmed what we had ordered.food was piping hot and arrived in just over 20 minutes.brill

Fantastic friendly staff and pizza what more could you want

Delicious,cheesy and luxurious pizza 🍕.

Great Papa John's service as always!! Love the food from here. Staff are always really helpful. I drive past local Papa John's to get to this one because I much prefer it!!

Staff have really bad attitudes and the pizza was rubbish compared to all the others we've ordered, might try somewhere else next time.

Great service from your boy sausage party 10/10

About what ud expect. Nice pizza when it's sliced right haha

Great pizza. Huge for the price. Tomato base is a little spicy and I wouldn’t recommend the toppings too much but otherwise somewhat fresher tasting than Dominos. One of the better Papa Johns franchises.

Always very friendly staff.Last time went with my daughter and Dan James was really helpful and his experience in costumer service is just amazing .Thank you

Pizza was appallingly was like Biting into cardboard , garlic strips didn’t even taste like garlic and most of all the price is ludicrous £28 for a cardboard pizza fake garlic strips and tandoori chicken poppers overrated if you ask me.

fantastic, fast service and lovely food. the kitchen is clean and you can see that the staff work very hard. looking forward to my next pizza :D

After a very long, cold and tiresome day. I came into this branch expecting just to pick up a pizza and head home. Instead I met Adam and he was so professional, extremely polite and very happy to help. Definitely an asset to the business you have here, give that man a pay rise!!

Really love the pizza from here but they also serve some delicious side orders and I sometimes like a desert which is great as , they offer some lovely deserts too. They do really good deals to offer so it's best to ask , the staff are always very helpful and friendly and it's clean

Tasty pizza in good price. Recommended.

Appalling service from a very rude ginger employee. I had popped in an hour before ordering to ask if a VAT receipt could be given as it was on a company card. The employee ensure me that was fine to only find they did not accept cards. He was very rude when I questioned this and had put me off papa John's for life.

Absolute joke. I've never seen a place managed so badly.

Extremely expensive for a start, I ordered two pizzas from here, a vegetarian and a Mexican, they both had roughly the same amount of meat on... And the dips were gross. Sorry papa John's, I will not be ordering from you again.

Great place , Great Ingredients , Great Pizzas

Order from here all the time, the staff are friendly and I think I may just have had one of the best take out pizzas in a long time. Would highly recommend great communication between customer also. Papa bless ps special garlic sauce is also godlike

Took over an hour for the first delivery, it was incorrect. They then took a further two hours to deliver the correct order. I presume it was just sat there for two hours considering how cold it was. Unapologetic on the phone when I called to ask them about the order and uninspired by head office after I complained. They assured me that they investigated and re-training will be given but I didn't qualify for their "satisfaction guarantee" because I ate more than two slices and didn't return it! Firstly, I didn't want a replacement and secondly, I had been waiting for 3 hours, of course I ate it all. I generally order food when I'm hungry and don't factor in a 3 hour contingency just in case they are unable to cook what I asked for and bring it to my house.

Pretty good pizza, not keen on the parking situation personally as I usually always collect. Always ask what deals they have before you order!

Very helpful and quick with order

Placed an order at 18.46 for delivery. At 20.15 I rang to check where ir was. Told that 2 items had just come out of the oven and be approx 20 mins. Another 25 mins later I rang again. Suprise then that it had just come out of the oven!!! The manager was too busy when I asked to speak to them!!!! When i asked was i going to get the food from 20 mins ago or the new one just out of the oven the staff member just kept saying it was waiting for someone to deliver it but did not know how long. I again asked to speak to the manager again, was put on hold then was told the order is now cancelled and would get a refund in 7 to 14 days and then they hung up!!!! No use when i have people here now that need feeding!!! Disgraceful service and no apology. Honesty would be preferable to being lied to but feel that the out the oven phrase is a standard excuse given to many. Need to do some training I think at Papa John's

I ordered pizza for delivery 1 1/2 hours ago. According to the website my pizza is still cooking. I phoned the store and when someone eventually answered the phone, they just said they were short staffed. Their staffing issues are not my problem. Will never order from here again.

The order never came, waited for hours.

The nicest pizza you will ever eat, staff here are the friendliest people in the world. Owner is a decent guy, manager is the best and everyone else is incredibly helpful. Staff never refuse to help and kindly offer their opinion on pizzas I've never tried. Always tastes fresh and the giant cookie is amazing. I also love the bacon cheese sticks. Delivery always on time and rapid. Would live here if I could

Really good customer service, the employee who i spoke to on the phone was lovely and considerate when correcting a mishap with a previous order. Delivered very quickly and the pizza was lovely as always. The employee i spoke to should get a promotion for the way they handled this situation on a busy night.