Castle Lake Brewers Fayre in Tonbridge and Malling

Went onto Google to look for a brewers fayre. Castle lake came up so we went. Bearing in mind you have all the big signs on the road welcoming all. We went to go in only to find members of public are not so welcome as access to restaurant is for premier Inn customers only. Maybe you should take the sign of the road and replace it with Premier Inn sign only. Very disappointing.

Great staff great atmosphere shame it shutting

Terrible service... Lack of staff. AVOID

First time I've been to Castle Lake, and not disappointed one bit. Easy to get a table, very attentive staff (one offered to pull the blind down by a nearby window) lovely approach to customer service. I was made aware of what wasn't on offer, but this still lead to a good variety of choices. Food came out quickly, well presented and tasty. It's a Brewers fayre, what some people look at as a second rate Beefeater, however I've had worse steaks, with mine being the very accurate medium rare, which is usually always overdone. Not here! Portion size good. Only thing was they didn't have my favourite Malbec. This restaurant is clearly used by locals, with several generations of families coming to eat on a Monday evening. Do yourself a favour and visit here. Great food lovely staff, plenty of parking!

Shame this is closing. 😢 staff are brilliant n food is always hot n well presented. Will miss this place.

A bizarre experience awaits you, should you be brave enough to visit this restaurant for breakfast. As you walk in, a small troll will accost you, and begin badgering you with questions, all quite confusing , especially before you've had your morning coffee. After this initiation, and after paying before you even sit down, you can serve yourself your own coffee from a machine. Then take your seat. Eventually an older, taller troll will arrive and ask you "what'cha want" ?, which is troll English for "Good morning, may I take your order" This question is very likely to cause confusion, because you haven't seen a menu. At this point, the key to solving this room, and advancing is to ask, "Good morning, would you tell me what's available?" The next step has several options, but, the cheat is to say "breakfast". Now your troll will start tapping on the clipboard it's holding while you answer a series of yes or no questions which goes something like this: Eggs, Bacon, Hash brown Black pudding Sausage Beans Mushrooms Tomato Apparently it makes no difference which you answer to any of the questions. The troll will be satisfied. Within 2 minutes a plate with edibles will arrive, and you have successfully completed this level. Congratulations. , your server will approach

Had the Sunday roast carvery which was really good. Plenty of choice. Service was not great though. Nice enough atmosphere

Walked 45mins with 5 young hungry children to be told unleas premier Inn customers they aren't open If there had been some warning online we wouldn't have trekked the kids down in half term at 9am. Staff asked me how many and when I said children she said no sorry. (3rd jun)

Always great for kids. Staff are friendly too!

Absolutely appalling experience. Witnessed staff refusing to serve people who were not staying in the Premier inn. Rude ,rough vile attitude . Could not be really bothered with customers . Staff have all been made redundant and are unfortunately taking their frustration out of staff. Won't be staying at another Premier inn or brewers fayre as they are affiliated. Its not the cleanest or nicest food and heard there is a lovely pub 5 mins walk away

Attempted to visit the restaurant today (28 May) at midday for lunch but found it was randomly closed. We were one of many couples/groups trying to get in. It was made worse as we'd travelled quite a distance so also needed the facilities. Popped into the Premier Inn attached and all the receptionist said was it wasn't opening till 5.30 today, there were no facilities available to use at Premier Inn and we would just have to relieve ourselves behind a bush in the grounds!

Meals are horrendous No choice in foods. Had chicken and Rib combo It was Terrible. First and last time visiting. Wife had a house salad. Plain looking no sweet corn I gave my salad to make hers look and Taste beter. It's a captured audience.

Lovely hostess really friendly vibe, chef cooked a great breakfast, served quickly and lots on offer.

Never been here before staff were friendly and polite food was good nice decor nice plus had a 33% off food voucher so good value for money

Very poor food, service and expensive

Breakfast cooked fresh to order, quality of ingredients was impressive for a chain, chef cooked to perfection and the table service was lovely

I always love eating here when I stay over at The Premier Inn next door. Vicky and her team are always so friendly and make you feel at home and go the extra mile. The food is classic pub comfort food and I always feel happy and relaxed eating there. I look forward to my next meal there.

Lovely atmoshere, friendly staff. Cleañ restaurant, fast service, delicious food. Special thanks to the staff, especially Daniel and Nicola. Child friendly, lovely indoor play area for children, lovely outside area. Very reasonable prices, lovely food presentation. Definately reccomend.

Restaurant is a hell hole. Run down and dirty plus had several issues with the bill. Had to ask for a drink to be thrown away as was off as well. Never again

Niall was amazing, very kind and caring, attentive and respectful. Food was quick and a good standard.

Had breakfast, kids eat free at half term. £22 for all you can eat fried and continental breakfast for 2 adults and 2 children, absolute bargain. You just help yourself to whatever you want.

Typical pub menu for food. Quality was good but their drinks selection was pretty poor as the lacked a lot of their mixers to make most of their listed cocktails. All the staff were friendly and helpful however. Not much of an atmosphere to speak of as there were very few other tables in use at the time of our party arriving.

Would love to give a review but turned up at 9.15 on a Sunday for a drink before going to the hotel room only to be shouted at to say they were closed. Sunday trading hours, odd that the opening hours show 10.30 closing on a Sunday. The only star is because at least the young man at the bar apologised.

Quiet to start with 11am then much busier towards 1-2 pm

Excellent value for money. friendly staff. Four meals, three sweets and four drinks for fifty pound. Nice place to catch up with friends and family, parking was good. Great lunch time menu. Only niggle was the overflow dining room was a bit chilly.

Severely understaffed. Waited for nearly 20 minutes at the bar, and not a single member of staff in sight. We had to pack up and leave. Very unprofessional and damaging to the brand. I would avoid this establishment in the future, and so should anyone who values their time.

No warm welcome here, in face we were made to feel positively unwelcome! Arrived at 4pm for drinks only, to be told that they were short of staff and we couldn’t have a table despite it being virtually empty. Had a pint of Doombar which was flat and the server spent the time telling anyone who would listen that the work schedule was rubbish and how fed up she was. Not what you want to hear as a customer.

service was terrible, short staffed, rude manager and forgot our childrens meals! Will not be returning.

Went with a friend for breakfast and went disappointed. Plenty of self serve food including full English, pastries and pancakes.

We visited on valentine's day and was expecting it to be heaving, apart from a load of kids running riot it was almost dead. The ladies that served were lovely, couldnt fault them. The meals came quicker than expected and we're tasty perhaps on the small side but good all the same. My son had the children's meal and was buzzing he got to try steak for a child's meal at £5.99 along with a starter, pudding and drink was fantastic value.

Appalling customer service which was totally non existent. Staff had no idea how to interact with customers.

Food ordering at the bar is ok, food service erratic, quality of the meals fine.

Very family friendly and the staff were lovely

Oreded a burger .....was cold the staff were more interested in everything else but the people that were ordering! The young lady bringing orders out was trying her hardest but losing the battle !!!!! Beer was pants !!! I'd rather starve than eat here again .....and am here at the premier inn for 2 weeks !

Great place which serves good food at reasonable prices. On the weekend it's all you can eat breakfast and it tastes beautiful to!. Full English, pastries and cereals etc all available.

We love coming here and will always sing praise for the staff and service. Staff are always happy to go the extra mile. Better standards than your usual chain restaurants.

The staff are vey welcoming and nothing is ever a problem, for example I asked for vegetarian sausages and they was cooked to request and brought over to the table great service. We had small children with us and created quiet a bit of mess but again this was met with a kind attitude from the staff.

Saturday 27th of Jan, we often stay at the Premier Inn and include breakfast, today the food was better than any other time we've been, the staff were very happy and chirpy, it felt like a family Christmas morning everyone all together! Welcomed as soon as we walked in unlike sometimes your left standing around like a spare part, today just felt different, well happy today with the staff and the food

Lovley friendly staff food well cooked and of good portion size price competitive good atmosphere

Good service and food. The trio of pies were very good; nice combination of flavours. The one, and only negative, the restaurant and especially the toilets are starting to look a little 'tired' and could do with a refresh.

We visited here on the 13th January, it’s not the first time we have been here, usually some problems but nothing quite like what we experienced on this occasion!! Upon arrival my mother in law asked if the carvery was on to which a very rude waitress snapped back “ no of course it isn’t, it’s only on Sundays! “ She then taken aback said “oh okay, we booked a table here overlooking the soft play area “ then was barked at again by this waitress who replied “ absolutely not, I have a table of 24 that needs this table! “ Once we had a table, myself, my mother in law & my sister all went up to the bar to order as we each had our orders written down, we ran through this with the lovely girl at the bar and she asked if it was separate and we said no all together, same bill, same table. She read everything back to us perfectly without a hitch. We paid. Our starters arrived a while later but only two sharing platters for the adults, none of our children’s starters arrived, we had to find someone to ask where their food was, we’d already finished our starters when they finally arrived but they also brought out two of the mains for the adults. I said excuse me to which I was ignored, as the lady walked off I kept calling but she didn’t turn around. We had to find someone again. They came over and said we’d ordered separately. We showed them the receipt with all orders on it ( not separate) she got the manager who came over with the most hostile attitude, when we tried to explain she cut my mother in law off and said “you didn’t order together, I’ve seen the tickets” then when we tried to speak again she said “ but you all have your food now yes” Now I manage in the hospitality business & I wouldn’t dream of speaking to any of my customers this way. If the tickets have somehow come out separately then it’s your job to go over and check with the table if it’s all together, why would we all sit together to be served our meals separately? As for the patronising, not even a sorry this has happened condescending tone this manager arrived at the table with is unacceptable. How dare you talk to your customers in that manner, not to mention raising your voice with our children present! Upon being told about the rude waitress the manager responded “ the one with the black patterned top, short hair” if you know your staff are being rude, I guess your instinct is to follow suit or maybe that’s where you lead by example! And yes when all our food arrived there were items missing that we had to find a member of staff again. We weren’t the only table being mistreated that day. Most of the staff were gathered in the kitchen pulling faces every time another table sent something back. Strive for better standards! Not only for your company but for yourselves!

Visited when staying in the Premier Inn next door. Done the meal and breakfast deal for £25. Very reasonably priced and good value.

Lovely restaurant with great food and service

We had a table of 19 for our granddaughters 5th birthday All of the food came out not in order, food came out cold, some food had hair on it, what looked like a worm was in my grandsons mash🤢 sauces that were meant to be hot were cold! Some orders were paid for then told there were not enough portions! Service was terrible Tables were sticky There were dead flys on window board where we were sitting 3 family members have been sick since being home! I think environmental agency need to pay a visit!!

Food took a while but, very nice. Was busy

Went there on Thursday 28th. Arrived before the rest of our group so grabbed a drink at the bar. There was only one lady working and she was serving someone else. After waiting, what I can only assume was the manager came out shouting that she will serve us because no one else will, even though the other lady was busy. The managers customer service was missing on this day. She was so rude to everyone we overheard her interacting with. When the rest of our party arrived, we checked in to be seated and we're seen by a young man. We had requested to be sat in the play area so the kids could be occupied. He took us to the door and said just find a table in there. Turns out no free tables for 6 people so we had to go and find him to tell him that. We were sat in the restaurant and were looking at the menus. Because we had arrived early, we had overheard that the festive menu wasn't running and that they had no chicken wings. No one physically bothered to tell us that, it's only because we overheard. Turns out they only tell you when you go up to order. Went up and placed orders (same table but two orders) starters arrived an hour later, but they were all at the same time however the kids mains didn't come out with them. 35 mins after that half the table got their mains. Waited, and tried to chase with the male waiter who had seated us, who said he would check then went to clean cutlery instead. Asked the manager who went to check and then promptly ignored as after that. Eventually mains came out and were cold. We were annoyed at this point as it had taken nearly two hours total to get to this point. Service was absolutely shocking, no one in the kids play area monitoring how many were in there so it was absolutely rammed. We stayed in the play area for over an hour after we finished eating and as we left our dirty plates were still on the table. Absolutely shambles of a restaurant

Went for meal in the week before Xmas and had food from festive menu. Starters and desserts were OK (although vegan dessert from festive menu as unavailable) but mains were very poor. Veg was all hard/cold and generally poor and the stuffing was just weird - soggy middle in a crispy shell that tasted strange. Service was absolutely awful - time between courses was so long and had to give staff (what few there seemed to be) a nudge both times and had to help ourselves to cutlery from nearby tables each time!! Poor just poor.

After waiting for 25 minutes for our order (and saw 2 other tables who ordered after us receive theirs during a not busy period) asked a waitress to chase our order, she did not return with any information so had to go to the counter to be informed "it was just being plated". When it arrived the 2 side salads ordered were missing, the waitress said she would go and get them - they did not arrive and we finished our meal without them - we did receive a refund for this after complaining at the end. The food itself was ok but nothing special (a limited menu) and the customer service is sadly lacking.

Plenty of food for breakfast but not very hot. By the time you wait for your toast to come through the toaster your breakfast is stone cold. Coffee is luke warm too.

It's okay, is what you expect from a brewers fayre, affordable food and drinks, it's got a big soft play that your kids can go in for 90 minutes for £3 per child to keep them occupied before your meal comes and it's surrounded by windows so you don't have to sit in there with them!

Friendly welcome, good service and great value festive menu.

Absolutely awful experience. Booked breakfast with Santa on a Sunday morning for 10.45am. Was told there was no Santa via a call on Saturday evening. Found out after getting food from breakfast buffet that the food was being taken away in a minute to prep for lunch. Only found this out because of a member of staff discussing/arguing with another customer. Spoke to the same member of staff to clarify the situation, and to ask why we hadn't been told and why they take a booking for 10.45am? Was basically told that she wouldn't have taken the booking and that chef needed to get ready for carvery at lunch. Tge member of staff was rude and didn't apologise or take any accountability. I was basically told to 'get in there quick'. Breakfast was duly taken away at 11.05, even as my sister in law was there looking to get some seconds. I find this whole experience unacceptable. We did not have the same breakfast experience (20 mins) as anyone who booked earlier in the morning. All that needs to happen is, don't take bookings so late, or don't take the food away so early or at the very least make sure the customer is aware when they book...or when they arrive or something. Oh, and don't argue with a customer when they are seeking an apology or explanation. Terrible experience and service, will never be returning.

Everything about this place is bloody awful but the kids absolutely love it due to the soft play, so we'll grin and bear it!!!!

Is every brewers fayre bad? When we got there checked in with the lady on the desk, our table wasn’t quite ready so stood us in the corner.. that’s fine.. she went off to book someone in for Xmas and do all that…. She then seats a few walk ins who came in after us. I then catch her year and she asks. Are you waiting for something? I said yes our table. The ball then drops that she forgot about it took my BIL that long to get a drink at the bar… It took 30 mins to order food One lady on bar, then hear staff whisper it’s over an hours wait on food. Staff shouting no clean glasses left…. We just left. Now I’m not usually a negative person and I appreciate it’s the run up to Xmas which is why they get two stars… but every single brewers fayre we go in, is terrible. We’ve learnt now.. brewers you are not the ones for us.

Absolutely awful. We’ve been coming here for a while and service has been a bit hit and miss but staff always friendly and food good but recently it’s been even worse. Service absolutely shocking, starters coming out once we’d finished the mains, massive queues, cold food and just generally awful! Lots of food missing from the menu and no festive menu past 6PM apparently either. Had to sit in the bar because there was no tables even though we booked too. Never again

Really pleased with our meal. Reasonable prices and very tasty. I had the mixed grill and the meats were cooked to perfection. Children's meal was quite small. The spaghetti was over cooked in the microwave and the potion of garlic bread very small. Staff very friendly.

I only rate this high because its ideal to eat and let your kid play, the staff are really friendly & helpful.

Went there for all you can eat breakfast. Good selection, hot and cold menu. Very good reasonable price

Very under staffed so service is quite slow. But food is worth the wait

Nice location nice food nice staff what else could you ask for

To be honest, I had my son's birthday here. The service was really slow, and I had to clear my own table and even had to find someone to ask where our next course was! Would I recommend this place not really. It's OK if you expect semi OK food and poor service.

A few notes. The play area is not free like in some places like that. £4.50 for 90min. But ours couldn't get in as lady said no space. Wonder if we could book individual space. I would only come here with kids wanting the softplay and parents want a moment of peace

You get what you pay for. Local, friendly, easy and the kids love it.

Everyone really friendly and nice

Had some great food with hubby 😋 😍

Amazing breakfast nice and hot and fresh staff was amazing as there was only 2 staff ...thank you

We had dinner at Castle Lake yesterday evening. We were travelling back from Disneyland and stopped at the Premier Inn to break up our journey. We were with our two children aged 8 and 6. Our children were tired and hungry from travelling. Castle Lake was just perfect and was the best Brewers Fayre we've been to. The staff were wonderful. They care wholeheartedly about their guests / customers and are committed to ensuring it's a safe, warm and friendly atmosphere. There was a person at the bar who was Leary. The management did not tolerate this. The manager Vicky made sure the restaurant was safe for her staff but also our children. She made it really clear in a calm way that their behaviour wouldn't be accepted. There was also another manager in and she wasn't happy with the behaviour. I wanted to say a big thank you to Vicky and the other manager (sadly I didn't catch her name). There was a moment where as parents we felt a bit scared but both of them handled the situation impeccably and the person left. Both managers clearly prioritised the safety of our children and their staff (and the rest of thei customers) and we have nothing but the highest of respect for both of them. Vicky came over to check we were ok, she apologised and explained what had happened. She spent time talking to our children about Disneyland and super heroes! Our kids think that she's amazing. The food was beautiful. I'm sure the chips and onion rings are homemade, the food was of a really high quality. Lovely restaurant, family friendly, very high standards and ran by an excellent leadership team. Highly recommend Castle Lake.

Tables sticky. Had to leave my steak as for rare there was no blood in it . Didn't bother with a refund as we couldn't wait to get out of there. Should charge them for extra toilet roll needed. Swerve at all costs

Guest of some dear friends, on a Saturday morning we decide to come to this place to have a healthy, rich and abundant English-style breakfast. This venue is located right next to the Premier Inn Maidstone and shares parking and other services with it. Since I have stayed in other Premier Inns in Kent, as soon as I entered the Castle Lake Brewers Fayre, I noticed the similarity in the furnishing style, where wood strictly stands out, both in the furnishings and in the wall coverings. The venue is very large, with a significant seating capacity. Furthermore, it also has an area reserved for the little ones with a pretty good play ground. The breakfast buffet was well stocked, from sweet to savory. We opted for savory, so on to scrambled eggs, sausages, bacon, black pudding, beans, mushrooms, tomatoes etc!!!

Good food good price nice helpful staff

We were told that food would be 30 mins but after an hour only half our order turned up. After chasing up the rest of the food it was brought out with no apology which considering we had children with us was not acceptable. We were there 2.5 hours for one main meal. The staff were nice but the service was awful. I will not be returning.

I visited with my family yesterday (6th Oct) and we had a great time. We were welcomed straight away and managed to get a seat in the popular play area. Our food was lovely and arrived very quickly, thank you. The man at the bar taking orders seemed to be on his own but managed to acknowledge everyone waiting well, something you don't see much anymore! The girl working in the play area was very friendly and really did a good job of trying to make sure all children were being safe when in my opinion it should have been the parents responsibility. Give her a pay rise! My only note would be there did seem to be a lot of children playing in the space? Seemed like too many to be safe to me but I am sure these things are tracked. Thank you for a nice visit. We will return soon.

Had a lovely meal with family , Staff were great really helpful .

Went for a late lunch on Sunday. Wasn't exceptionally busy, but there was only one person behind the bar who had to take food orders and serve drinks. The person who I think was the duty manager stood talking to a friend whilst a very long queue built up. Chronically understaffed. Lots of customers taking advantage of the 'refill station' without actually buying a drink. Food was lovely, carvery was great.

Great value breakfast buffet for the family and the kids loved it

Not the best experience. Food was below average and took really long. Difficult to find someone to assist with anything. Meat was dry and overpriced, no Bbq sauce which meant ribs were dry and bland. Rowdy children running around, and hitting people. Soft play felt a bit unsafe and not monitored. Wouldn't recommend it.

Food was fine but took a very long time to arrive. Overall it was good for us as we needed somewhere to meet as a family where the kids could run around and it worked perfectly

Took kids and grandchildren out for a birthday meal was amazed that I had to pay for 6 to play in a ball pool climbing frame for 30 mins while waiting for the meal then it was shut and at £4.50 a head that's a lot we normally go to brookers oast a much better place

Great breakfast lovely cheerful staff all round great place

lovely carvery!! staff friendly would def recommend

This is a perfect provision for somebody travelling on business. Not expensive, good quality, competent food and restaurant.

It's ok but food could have been better forgot one of our dishes and was like warm when it came out

Turned up as we had booked a table, to be told by the staff the laptop had locked them out and couldn't see our booking, we ordered our food and my partners food was a steak and salad, however the steak came out with chips and onion rings, we got this changed to then wait over 10 mins for the food to return, I went to ask where the food was to see the chef saying to the staff "WHO IS COMING TO GET THIS STEAK, ITS BEEN SITTING HERE FOR AGES" to then find out this was ours but we had already received our meals 10 mins before. We then ordered desserts, no one came to see how the main meals were and no one cleared the plates. When the desserts turned up, I was passed all the food to hold while the member of staff cleared the table. They then forgot my sons ice cream and came back to ask me what it was again as the staff had forgot! Very poor service!! Staff were useless!! There was also no atmosphere.

Really nice food, no frills but if you just want a decent meal at a reasonable price, you can't go wrong.

Perfect place to eat, food fresh and tasty , and manager Mel was lovely

My wife and I had a fantastic dining experience at Brewers Fayre at Castle Lake. Kerry, our server, was incredibly attentive and polite, which set the tone for the evening. We weren't expecting much, given our previous experiences at other Brewers Fayres, but this time, the meal exceeded our expectations. My steak was cooked to perfection and easily the best we'd had at a Brewers Fayre. We were so impressed that we had to share our positive feedback with the manager, Nicola, who was equally amazing and engaged in a delightful 15-minute conversation with us. Kerry and Nicola truly exemplify outstanding service and are a credit to their company. We can't wait to return!

Me and my wife went there for a meal on Monday 28th August only on person on the bar taking food orders and having to do the drinks also which left a big cue. When our food order came to the table the food was under par. My steak was well done even though I wanted it medium rare the peas we almost grey where they were over cooked. It's a shame as this brewers fare was one of my favourites to go too. But unfortunately we have decided now never to go back. On a brighter note our stay in the Premier inn was fortless had an amazing sleep.

Usually have a very pleasant experience in Brewers Fayre restaurants, so thought Castle Lake would be no different. We were told that the only two things they didn’t have were the chicken dinner and the fish pie. My sister then ordered and paid for a vegan smothered chicken. After quite a few minutes a staff member returned from the kitchen to say they didn’t have any vegan smothered chicken and my sister needs to pick something else. Being veggie my sister felt on the spot as there were limited options for her so asked if she could go up to the bar to change her order in a couple of minutes. She did this and had to queue behind people which obviously meant she took a lot longer to put her new choice in. After about 5 minutes a lady stormed over to our table demanding the new choice as they ‘hadn’t received it’? We explained she’s still trying to tell the staff but is in a queue. My sister then told us the same lady was very rude and raised her voice at her when asking what she wanted (this caused a lot of distress)(I will say this same lady ended up being a lot more friendly later on but seems rediculous that the frustration was directed at us when they made the mistake) Secondly, we all found our food to be tasteless, the peas tasted completely horrible and inedible, and the pies that supposedly have won awards were completely bland and contained loads of fatty bits. All in all this was a completely disappointing and dissatisfying experience and we wouldn’t recommend trying.

Vile and disgusting food. A rude staff member shouted at my girlfriends sister just because they didn’t have the competence to take her order. Avoid!

Great children's soft play area. Food as expected from chain restaurant. Toilets in play area out of order. No soap in other toilets.

Very much a DIY operation nowadays. Order at counter. Only service is food being brought. Insisted on well done steak for health reasons - it wasn't and steak very chewy anyway. Chips soggy and tasteless. Sundae for dessert - ice cream generally already melted. 'Barman' friendly and helpful. The trouble with these places next to Premier Inns is that they're often the only place to eat nearby so there's no incentive to do a good job; this is our 3rd Brewers in about 5 weeks and have had problems at all of them. Ate nothing to recommend, sadly.

Really great Haddock & Chips at an amazing price. Service very good & staff really friendly. Will definately be going back

We visited yesterday and was in complete shock. It didn’t start great when we walked in to be asked if we booked, which we did to be told they don’t think they have a table big enough for our party. They would sit us on a smaller table and add extra chairs- we refused this and magically there was about 5 tables that would sit us comfortably that were empty. The hygiene was extremely poor- the drinks machine didn’t look like it’s been cleaned in a long time and the toilets over flowing from being blocked. The toilets being blocked was notified to a member of staff behind the bar, who was polite and said she would get it sorted. She reported it to her manager, who shouted across the restaurant back “what do you want me to do, there’s other toilets tell them it’s not that hard and if they don’t like it well’ her mannerism was disgusting. Refusing to let a family in as they hadn’t booked, the family then booked online as there was space to still be refused as they simply couldn’t be bothered. Which was quite clearly stated when the manager was speaking to colleagues very loudly. Our food took nearly an hour to come out with very few others in the restaurant so I dread to think how long it would take if you was busy. It is safe to say I will not be returning as it wasn’t a welcoming experience.

Enjoyable meal, although if going for a burger, be aware that the portion of chips is small and the coleslaw even smaller! Update: on a later visit, service was quite slow and the food not as hot as it could have been.

Had a family meal here 6/8/23, Nachos, Pie and Cob Salad all delicious and fresh tasting. Lovely service from the bar & nice range on gins.

Sadly spoilt a family dinner after finding a piece of blue plastic in my mouth from my roast potatoes from the carvery , I was only offered back £11.50p for the carvery or another dinner to which I refused as I was feeling very nauseous , so upsetting as it dampened the atmosphere and my mum and partner sat picking through their food in fear of another foreign object!!!

Asked for smothered chicken but no cheese. Came with just fries. Not happy as coleslaw went to someone else in party and just on a plate. No salad until I asked for it and no garlic bread. Not impressed. Service was good though. Desert was great. Might try there again if I have too.

Not a good experience at all. Arrived at 12 for soft play (as this was the time on the website for it to be open but when I arrived, I was told it had been open since 9am when it was a lot quieter)) - extremely busy and very very loud (I have two children so I’m aware of noise) no one controlling their children and lots of older children unaware of toddlers and small children and no staff managing this. Not a big soft play, limited areas for children of different ages, much prefer Larkfield leisure centre soft play. Also was expecting summer activities as advertised on their website but no information on this when I arrived. The food was very slow to be brought out, having to ask on several occasions - not great quality. Will not be returning unfortunately

The food has got more expensive but smaller portions and is no where near as filling. I used to feel it was value for money but not so much anymore. The food was nice but very small portions. The soft play is always a bonus for those with young kids but it does shut at 7pm and there was no colouring or anything else to occupy them when closed so bring a back up option with u.

Very friendly staff, Food was good considering the price. A bit of a long wait for food but it was a busy Saturday night.