Castle Kebab House in Caerphilly

Terrible food gave me diarrhoea

Me and my family ordered a large order due to it being my step dads birthday. It came 2 hours later ( just down the road), luke warm and was missing a medium kebab for my 12 year old son. I rang and explained this to be told they will make another one and drop it down within 15 minutes. 42 minutes later i rang back up to find out why again it was taking so long, to be told the kebab was definitely delivered. The kebab was certainly not delivered,why would i waste another potential 2 hours waiting on a kebab? Why would i chose a kebab when there was a sheesh ordered that was far more expensive. Its 10 to 9 on a school night, my son should be fed and settling down by now but instead is waiting on a kebab that got ordered at 5:45. Absolutely awful.

I used to love this place but it's been shocking recently

Food is late and there is no options to see where is is after the estimated time this is an app fault that needs work where is my food just eat?????????????? P don't know how late it is because o cannot track my late deliveries

Lovely food and delivered promptly

Great tasting, arrived hot and early. Always great service

Good could have bin hotter would like salad separate next time wth chillies lovely taste

We have not had our order delivered, waiting over 2 hours and shop not answering the phone

food was not good, only thing that was right was the chips and cans!! definitely will not be ordering from here again

Ordered an extra large kebab for delivery and a can of coke. Had a medium kebab at the most and a can of Pepsi. First bite of the kebab was hair in it so straight in the bin. Always ordered from here but gone terrible and never again

Not the best Kebab i’ve had. I ordered the Kebab, chips and can meal. I left the kebab meat as it was either, the last scraps of the kebab or burnt to a crisp throughout. The fries were average fries and my children’s pizza was good. For £20 it fed 4 of us so can’t complain on price. It was ok- wouldn’t rush back though.

The food was cold and didn’t taste nice at all. The delivery was 30 minutes late, and it was marked as delivered before it was. I needed to phone them asking where my delivery was. I won’t order from here again.

Called twice to ask where food was and when delivered driver hurried off b4 i could say it was cold. Texted owner to advise i want a refund. Terrible service!

Ordered a mega share box, was 3 chicken wings short, 3 onion rings short and a sauce dip short. Rang them up they sent driver with the missing items, still 1 chicken short and 1 sauce short. How hard is it to get the correct items in the box.

ordered Mini Haagan Daz icecream got can of pepsi instead

Food was actually decent in terms of quality and quantity. Issue was it arrived cold and took 1.5 hours to get here.

The child’s meal was literally 12/13 chips and 5 nuggets absolutely terrible portions for £5:50

Lovely food and plenty of it, will definitely order again

Probably the best tasting kebab meat I’ve ever had. Well impressed, and very generous portions for the price

Food was stunning! It arrived quickly, was boiling hot and delicious. Decent portion and lots of sauce too. Ate every bit! Highly recommend.

Cold food, marked as delivered before even left the shop & was still another 15 minutes after supposedly leaving the shop. Gentleman who answered the phone wasn’t interested apart from saying the order had left the shop. Unless you visit personally, food is cold, cans wrong & nowhere near what was actually ordered

order a xl mixed kebab but ended up with a medium with chips that I didn't order

I’ll save you the trouble of wonder if this place is ok , Shocking service, nearly an hour late , had to get hold of kebab house as no communication from them , chicken shish kebab was dry , kebab looked like it was made by a 3 year old,,,,,, will I use again errmmmm NO

Kebab was nice but no where near an extra large was still hungry after, I’ve had a large kebab from here that was a lot bigger

best pizza ever highly recommended takeaways always hot food and arrives on time 👍

Been going here for.years ashol looks after me

Food was cold and missing items

First time they got it wrong asked for bread and got chips with my meal

missing items from order. chicken pieces dry, tough with little to no flavour. chicken strips no flavour and texture of chicken was horrible / cheap processed. the chips were nice at least. pizza had peppers on it whuch wasnt requested so had to pick them all off sonoids would eat it. kebab was ok again dry and tasted greasy and salty. for me first and last order.

Items missing on the kebab. Instructions was not followed. Partner disappointed. no point calling shop to complain as it would take longer to resolve

Always love the lamb doners here meat is never ever dry salad is always fresh, lovely people run the restraunt, couldnt tell me otherwise sheesh

Food was delicious, the perfect balanve of meat to salad in the wraps, the right size to really enjoy, super tasty! Amd the chips werent greasy they were hot and also delicious, delivery was early, and our pop cans remembered thankyou very much

I have not received my order yet, I placed my order at 20:10 it is now 21:39 ETA. Has already been changed once, at this point I'd rather cancel the order

Missing cans of pop that was with meal deals

i had a mixed wrap from here and gave me food poisoning!

I wasn’t happy with my order I was missing some of my order

Late food, cold food and wrong.

Ordered from this place on 4 occasions over the past few months and on 3 occasions the food is appalling.Tonight order was pushed back several times resulting in the food being delivered 2 hours after placing.Food was cold with the lowest temperature reading 36.8 with photo evidence to prove it. Just eat won’t refund, just gave me £3 refund to my account. Definitely won’t be returning to this restaurant again and judging by their reviews of tonight, makes you wonder if they should be open at all

1.5 Ltr Pepsi Max not with ordered. Delivery driver promised to re-deliver, no show after over an hour. Refund pending.

Compensated chicken for strips because they were out, fast communication and they were just as good,

Food was lovely, but lukewarm, instructions were followed

Great food, come in fab timing early and food was hot and delicious

Food was freezing cold and onion rings were soggy

Missing onions rings but coleslaw to die for

Food came lukewarm, had to reheat everything, paper it came wrapped it was soaking wet, either mean it’s waiting around in the restaurant, or been with the driver in the vehicle for some time

Not as good as expected but passable

Amazing mixed kebab with chips delivered within the time slot provided thank you 😁

Always a pleasure to order from a Small Local Business and support others. Lovely tasting food and friendly at all times. A treat once a week or so.. Thank you All for tasty food and also very prompt delivery staff... Sara's Kitchen. X

Castle kebab is number one kebab shop in Caerphilly the food is great and the service is even greater

Nothing on the delivery drivers but the restaurant,oh my god waited an hour for my food to have it missing half of my items amd the half they gave me was wrong in the first place tried calling cut off twice complete JOKE!! AVOID

Lovely food. Good friendly service.

Food was lovely and hot. Delivery drive was pleasant and polite

absolutely shocking, told driver was on his way 20 minutes after food was supposed to be here. it still took another hour! food arrived - wrong items, everything was stone cold, stale and absolutely revolting. only offer of a resolution was £3 off my next order. never again!!

Walk in order XL kofte and pay - shop is empty. Waiting 25 minutes for it. Owner gave me a Pepsi but come on 25 minutes for a walk in. And it’s not even cooked properly it’s under cooked. First and last visit sadly, and the light is broken so it’s like sitting under a strobe light in there. If you have to go make it fresh or there’s a wait, please can you tell me? A quick “won’t be too long” would be fine. Anyway my dogs loved it

The quality of food was awful. Half of the chips were hard. The burger buns were awful and the cheese was left in the wrapper on a hot bag to melt. I couldn’t put it on my burger. Appalling!

Always great food. Great people. Best kebab house anywhere.

Delivery was early, however the paper it was wrapped in was soaking wet and food was cold. The chicken shish was tasteless and asked only for tomatoes, but got only red onions instead. Hardly and garlic sauce and very dry. Very disappointed as I’ve had food from here before and was lovely

Awful, it was cold and smothered in garlic sauce and over an hour late...

Arrived hot, huge pieces of chicken, tasted fresh, hot. Still to have the cake but so happy with order - Meal Deal 2 highy recommended

lovely food and service, just could of got me served quicker was there for an hour waiting lol lovely food though guys .. all in all good 👍

Order was delivered 20 minutes late, the food was cold and I had the incorrect drink.

Food was great but no cheese on cheeseburger

Didn't receive the food even after 90 minutes of waiting

mixed kebab awful meat dried up and tasted same disappointed use to be fresh and warm won't order again

This was bad delivery.. cold food . Ringing me up for directions, 30 mins later turns up, after waiting a good 1 Hr. Cold food !

Ordered the food and it came within 11 minutes, fantastic food as usual

Can of pop exploded everywhere, phoned to tell them and still havnt received refund

Absolutely disgusting food avoid.

I could not fault the service I received, and would highly recommend

Delivery time went from 7.10 to 7.45 arrived at 7.49 cold and soggy had I known the delivery time was so late I would have made do with beans on toast I wound be ordering from them again !

Really enjoyed my kebab tonight fair play 😋

Ordered 2 hours ago no food delivered yet. Called them phone switched off. Just turned cold but nice food if hot x

Always have a great service great food all I can say is yum yum

Food was really nice, really warm and tasty.

Hold on for a lengthy review. First, I'd like to say I was disappointed seeing the low star review for this place. Then I realised, most people rate a place when they've had a poor experience and those that enjoyed their food ate and then went and did something else, or went to bed. Anyway, I took the time today to give this place, where my husband and I have frequented for years, a positive review. I can't defend all their food, because we always get the doner kebabs. My husband a regular and me the chicken. We have always gotten polite service, although the owner is very quiet. The food may vary from one visit to another, but I can say we always enjoy it. Tonight was particularly nice and tasty. We went in around 6pm and everything was fresh. We got the usual healthy portions and both were full and satisfied after eating. In all the visits we've made over the years, neither of us have gotten ill after eating there as I've seen others complain. We love Castle Kabab and we think you should give it a try. I should have taken a photo, but we ate it too quickly and every drop. Maybe next time.

Lovely food, hot on arrival and a friendly delivery driver.

Ordered the chicken shish kebab, it was lovely. Would have been nice to have a bit more salad, but delicious all the same. Thank you 😊

Not happy took my money and didn't deliver my food now not answering my calls

Lovely chicken, good chips, warm Dr Pepper, lovely choc cake, but the strawberry cheesecake was missing

Delivery was 2 hours later at 1am we finally had our food delivered when we ordered it just before 11 food was cold and it’s wasn’t very appetising

Been going to this kebab shop for over 20 years and still has the best doner meat and garlic sauce Ever. None of that plastic stuff. One tip go in and order, delivery isn’t great but You won’t find better kebab meat.

They always get the food absolutely right. The food is amazing. If you have tried their garlic pizza bread give it a go!!

Meat not cooked properly. Watered down sauces. Waste of money. Salad missing

Too expensive for what you get. I paid £11 for kebab and chips because they ran out of naan bread. Got home only had a few slices of meat the rest all salad and chips. Rip off.

Always a lovely tasty pizza. Staff in the shop are always helpful and polite

Ordered xl kebab and it was a small portion

Staff were completely and utter fab fp to them always nice and polite and respectful when they come to the door always nice food from here honestly can’t go wrong had a little problem with just eat but was soon worked out quickly and given me advice for the next steps to take to sort it out always a pleasure having from here 😃

Absolutely beautiful! Best kebab I’ve had in a long time. Spot on with everything

Kebab wraps were delicious. Big portions! Chicken was tasty too! Will 100% order again

Always excellent, never have delivered as I have to travel to get it

Food was totally inedible, it was stale, cold and cooked more than once. Won't ever be ordering from here again. Very poor food and late delivery. Food went straight in the bin. Disappointed.

By the time my meal arrived it was all cold

Waited almost two and half hours maybe longer for the delivery was meant to be delivered latest 23. 05 it was definitely just before midnight the food was cold and my son fell asleep waiting for it I would feed it to a dog refund is definitely need 9.30 I placed my order never again,,

Pizza was great and half the price of Dominoes, can't go wrong

Not happy at all Delivery took 2 hours Food was cold and was all wrong Will not be ordering from here again

We are regular customers. Always disappointed with the delivery. Food’s great but delivery time is always a let down. So we might try elsewhere.

My chips cheese and curry sauce came with just chips and no cheese and a tiny coating of curry sauce

I've eaten my share of kebabs in my life, now , this shop may not have the happiest staff, (not that I've had a problem)the best hygiene score or have salad choice available after 10 pm and in my view sauces watered down to within an inch of their life, but it's the best tasting lamb donermeat in the area, in my opinion. If you want quality, hygiene scores and choice, you use wales kebab or sams, otherwise give this shop a go

Pizzas are always lovely and tasty and ready on arrival, staff in the shop friendly and polite

Fantastic food every time I order.