Castle Coffee Lancaster in Lancaster

I have spent alot of time in cafes, I can't believe what some put out as a coffee these days, I can't recommend any of the atkinsons cafes enough, consistent every time and relatively cheap as well, cakes are amazing and baked in house this cost me £6.50 and is worth every penny and in a great setting

Lovely ‘real’ tea leaves, nicely served, and a truly excellent ’burnt basque cheescake’ - and they even thought to give us two forks so we could share it! Nice table and chairs outside and a really good ambience within the castle courtyard. Even the loos were good!

There is not a score low enough to rate this visit I had with my mum we were going to do a castle tour but timing didn't permit it so we came to this cafe. We stood in a queue for 15 mins with only 2 people in front of us.... strike one! We then ordered 2 cappuccinos which came to £7 in the smallest cup I thought I was Alice in wonderland at one point! The two said cappuccinos took a further 15 mins to reach us and were luke warm, safe to say I won't be returning. The staff looked like zombies on weed never seen or experienced anything quite like this and hope never to again

No laptops allowed(?), expensive, no manager present. I really am confused by how this place is run.

This cafe is quite stunning; the surroundings, within the castle walls, are amazing and the cakes and toasted sandwiches are perfection. They serve real herb teas and good coffee (but I wish the cups were bigger!). This place is well worth a visit.

Beautiful location especially when warm enough to sit outside. The cafe itself is a bit of a letdown. Inside the chairs are hard. The coffee is very strong and there are no sweeteners or cream available. Come on Atkinsons. You can do better.

3 Small Cans of Orangeade and a bottle of Water £9.30, no wonder the prices aren't on view for cold drinks. !!!!!!!!!! . If visiting Lancaster Castle take your own.

Outstanding coffee and good cakes just inside the castle. Lovely outdoor sitting area to relax, reflect and meet others.

I was moved to write this review when I was searching for the opening hours and came across all these negative comments. I wondered if they were talking about the same cafe that I visit?! I love the Castle Cafe - it's spacious and airy with a lovely suntrap outdoor space - these two features are great at any time but were especially reassuring during the pandemic. In my experience, the staff are all friendly, helpful and efficient, the cafe is clean, food and drinks are delicious - I especially recommend the pastrami sandwich.

The coffee is great but service is slow and for the second visit in a row cheese in toastie was no where near melted. Was in a rush but wouldn’t recommend if you are after food.

Visited when moderately busy with friend with another due to meet us, bought coffee and expensive cake and sat outside to read with laptop. We were curtly and firmly told without apology that we could not use laptops at the table and had to locate inside to a very uncomfortable wall table on high stools if we wanted to access our laptops. Area is where folks wait for drinks to be made with all the attendant covid risks. As soon as we finished drinks, left for a more welcoming cafe. Wont be visiting again after being made to feel so unwelcome as paying customers for their rather expensive fare.

Received a very burnt toastie and a Luke warm coffee after a long wait. Asked for my money back to be told they don’t do refunds. I’ve been coming here since they opened so very disappointed. Come on guys you are letting the Atkinson name down!!

Drinks great, and the staff were attentive, but the "no laptop" rule in certain parts of the cafe is disappointing and annoying

We sat at an outdoor table which was free and were there for 20 minutes until the rest of the group arrived (6). As we went to order we were asked to leave our table as it had been allocated to someone else. They claim there is a sign at the entrance saying we must be seated by them!!! God forbid, we didn't follow the rule!!!! That rule has nothing to do with Covid. We follow all guidelines. To be asked to move from your table after 20 minutes is just appalling! Everyone was great around the cafe apart from the RUDE members of STAFF. We will not be going back there! We meet once a week for coffee and food! Oh dear Lancanter cafe, what a loss you've made! What an error of judgement!!!

Castle, courtyard area beautiful and staff on entrance smart and polite. However cafe staff are rude, impolite and have a could not care less attitude! Another major hygiene concern is the handling of crockery and food/drink preparation and serving without gloves I have never experienced anything like this before and would not recommend this cafe to anyone there are plenty more much cheaper alternatives in Lancaster with pleasant staff who care about their customers!

The this is a beautifully done stylish cafe looking out over the Castle courtyard serving the wonderful Atkinsons coffee. Cakes and sandwiches are all good. My gripe is not the staff’s fault. We walked straight through the wide open glass front doors up to the counter and asked for coffee and scones. Staff were behind Perspex and wearing masks. Fine. Here comes the silly bit. I was then asked to ‘pop on a mask’ whilst I finished the contactless payment and walked the few yards to the table. I could then take it off straight away when we sat down and started touching things /talking. When I looked incredulous I was told ‘not our rules’. Really???? Whose rules are they? Other cafes I’ve been to are not doing this. I had to laugh actually as it was just so very silly.

We visited the cafe last weekend for a coffee to take out. The staff seemed uninterested that we were stood at the counter waiting to be served, No eye contact, staff just stood behind the counter ignoring us. The man that served the coffee was very impolite, not a word was spoken and he just plonked the coffee on the counter, which was only lukewarm ( similar to the atmosphere). Unfortunately this could be a great place. We will not be visiting again and will certainly not be recommending it anyone.