Castle Carvery Racecourse in Norwich

We came out for a birthday lunchtime carvery never again!! The staff looked fed up even though they had only just opened Staff clothing looked dirty The restaurant looks dirty and needs a major overhaul The knife and fork were dirty we had to get some more that looked slightly cleaner, plates weren’t much better so definitely need to invest in a decent dishwasher The salt and pepper were empty staff never came to fill up again we had to go to another table and do it ourselves The food was awful and tasted reheated It was very expensive compared to other places that were far better I certainly wouldn’t come again.

Went to the racecourse for a family meal on Sunday 21st and have to say the food was very average. The meats were nice but the veg was awful and cheap especially the roast potatoes, they tasted and felt like rubber. Not impressed compared to a month ago when we last visited

Visited the castle carvery with family today. Nothing as good as when it was previously owned before the Red Cat Co took it over. Service was terrible at the point of ordering there were 4 of waiting and no staff to be found any where. Food was ok but other carvery places leave it standing. Children were running around everywhere while you’re trying eat and chat with family we saw one elderly lady almost got knocked over by children running around near the carvery. Staff pretty rubbish need to trained better, in their appearance and speaking manner.That said I think it was the manager who cleared our table and he looked and was extremely professional.

booked by phone on our way home from Yarmouth, giving them 30mins notice. Megan greeted us and was just so welcoming. all the staff were very helpful, nothing too much trouble. we had 2 children, 2 toddlers in highchairs and 4 adults. the kids could play in their park. the increddible mess the babies made was no bother to the staff [even when a drink was tipped over - they ran to help mop it up and replaced it!] we had carvery and food off the menu children eat main meal free. we spent £117 for our party of 8 which included soft drinks. lots of items on the full GF menu and plenty vegan/dairy free too including icecream!

While visiting the restaurant for a family meal, my two nephew's explored the children's outdoor play area. I was shocked to see several large holes in the soft flooring near the metal play equipment and was wary of the children running around near them as it was an accident waiting to happen. Unfortunately my youngest nephew (2 and a half) was knocked over by another child who had tripped on a large hole while he was running. The two boys collided head on, and my nephew sustained a significantly large egg on his head, which shocked others as we walked through the restaurant. While accidents happen, we can't help but feel this could have been avoided if the surfaces outside were not unsafe. To make matters worse, when askinging for support from a first aider and an ice pack, a member of staff took time in getting cubes of ice covered in blue roll. As my nephew is a young child, a wet/slimy tissue covered ice (pack?!) was not suitable and was not appropriate in helping his injury. To say we were shocked by the first aid procedure at the establishment was an understatement and we quickly left to use a proper first aid kit in one of our cars. We are appalled that such procedures are lacking, especially in an establishment which caters to children and families (with indoor and outdoor play provisions).

Best carvery in Norwich! Friendly staff and the play area is great for the kids. Will definitely be visiting here again in future

THE WAY THE MALE MANAGER SPEAKS TO HIS YOUNG STAFF IS DISGUSTING!!!! just had a meal here although the food was nice I was disgusted at the attitude of the boss and the way he was speaking to the young girls! Talk about slave labour… hire a load of 17/18 year old who are paid peanuts and speak to them like crap! You should be disgusted with yourself. Caitlin (one of the girls also being spoken to like crap) was lovely and polite and doing her best to get her job done! But I hope she realises at such a young age that’s now how an employer should speak to a staff member. No wonder the place is staffed with young kids as no adult would take that

My husband and I had Sunday lunch here today. Not good . I had roast beef and my husband had the turkey. The beef and turkey were really nice and we got a good helping. Now for the veg: ...All the veg could have been hotter, all luke warm. The roasties tasted like they had been deep fried, not roasted. Not at all nice. The cauliflower cheese had loads of stalk in, not nice to bite into. The rest of the veg was nothing special. The gravy really left a lot to be desired, really thin and not a nice rich gravy. We certainly won't be going the Castle Carvery again.

Had a carvery there which was really OK great carvery for the price. Staff make you feel welcome from the time you walk in the front door.

went to the racecourse for the first time for a family meal. all staff were very friendly and everything very organised would definitely recommend and come back

Visited The Racecourse today for a family lunch. Staff were friendly no problems with their hospitality. We had to wait near bar area before being seated and whilst waiting couldn’t help noticing how dirty the carpet and chairs were! I know they get a lot of traffic but this was disgusting and in need of a shampooing. Once seated at the table, the table was covered in grease, the glasses were misty a felt dirty. The potatoes were like cardboard and tasted foul, peas all dried up, carrots undercooked. Plate size has been reduced to what used to be used as the children’s plates. The meats looked nice but we didn’t have any as one of the chefs wiped sweat from his brow then carved the meat 😷 We was thoroughly disappointed and won’t be returning to their franchise.

Totally manic, kids running around everywhere, worst carvery I have had in a long while couldn't wait to get out of the restaurant

Doing laps of the city for 30 mins on a Sunday @ 330pm starving hungry thinking who does a carvery ! Ahh perfect for the kids with the play area ! .its been 20 years since I had been here ! So why not ….. literally paid soon as I got in the door 2 adult Carvery’s 2 kids with deserts and 2 alcoholic drinks Just short of £70 .00 Ended up cleaning my own table and getting my own cutlery, not a problem as busy ! Once feeding the homeless had sat down I made my way to the carvery section , got given a plate not much bigger than a side plate and went for a Slice of beef , yeah me and the chef clocked eyes as I was expecting him to carve another slice ! Roast potatoes bowl was empty , bar 6 giant spuds that looked like jacket potatoes ! ( would take the plate up ) Few vegetables to chose from , no stuffing ! No sausages or anything. The usual watered down horseradish , I made my way to the table seemed I had more roast potatoes stuck to my shoes than on my plate . I was the only one to eat as starving hungry and could wash it down with a beer while holding my nose . That’s the problem with these pay first places , they know it’s cr&p ! So get your money upfront . Never again not even in another 20 years .

Terrible food. Tasteless and bland. Appearance of the food was good, however this wasn't matched by the flavour. Service was also truly awful.

Used to eat here regularly but it's gone really downhill. Hubby had carvery, roast potatoes weren't cooked properly as they were hard. Couldn't believe it when I looked at his plate and there were lumps of gravy over it. When manager? came over to ask if everything was okay, we did tell and show him, he just muttered something and went off. From where I was sitting I saw him sticking a fork in the tray of potatoes then he changed the gravy container. We've never eaten anywhere where there has been lumps in the gravy. My gammon steak was chewy and the mushrooms with it were dripping with oil. We won't be eating here again.

Had 35 people for 80th birthday all staff were really friendly and nothing was too much trouble, despite being busy with lots of birthday parties, brilliant food and great service, top marks !

Went here for a Sunday carvery and only a few mouth falls in I was chewing on something hard only to pull out of my mouth someone's FINGER OR TOE NAIL 🤢🤮 Absolutely disgusting and you should think twice before eating at this establishment

Seven of us went to celebrate a birthday. Two had burger meals and were very happy with their choice. Five of us had the carvery. All of us were disappointed with our meal. The roast potatoes were dry and hard inside and the vegetables choices available could have been better. The meals got cold very quickly. I can’t see us coming back in the near future.

Found this online, went to try their food. Food was very nice and reasonable prices. Next time I'm near I'll be stopping in again.

Went for roast dinner was lovely and hot worth a visit Selection of different meals if don't want carvery ,kids meals available to,they also have a play area for kids

Having read some rather negative reviews, we were delighted with the lovely carvery which we enjoyed today. We couldn’t fault our experience. The food was very good (especially the sticky toffee pudding) and the service was friendly and efficient.

Considering many people eat vast amounts at this place, charging us £3.00 each for our twin boys to have a bowl is a disgrace. I complained to the company but have been totally ignored as they clearly don't care. The food is average at best. It is what it is, pile your plate and stuff frozen veg into your mouth. They've also got really skimpy with the meat portions. We haven't been back since so they've lost our custom. We went occasionally when I couldn't be bothered to cook. The cost really adds up too, when you go as a family.

Pre booked a carvery with family. Queues exiting the building just to enter! You can't order a childs meal that is not having carvery until you have been seated so delayed everyone in getting the carvery whilst waiting for said childs food. Condiments are poorly marked, by which i mean not at all!!! one relative covered his food in what looked like bread sauce, only to find it was horseradish! Then battled the queues to exit the building after. Staff over run. Being served at the bar to order childs meal, lady apologised and said she had to answer the phone, i told her to go ahead and do so, only for a male member, looked like the manager to come over and shout at her infront of customers for doing so!

We were visiting Norwich and Googled a carvery and this place popped. Big mistake! The carvery was dried out. The potatoes were hard, dry and tasteless. The worse part was the Yorkshire puddings - they were amazingly poor and utterly tasteless. To be fair, the...

I hadn’t been to Racecourse in a while following a couple of poor visits in February. My family & I used to visit once or twice a week and always throughly enjoyed it. The food was always good and professional friendly service. We decided to give it another go as it’s our local and we can walk. We were all excited to go. It was apparent as soon as got to the front door this place is under poor management that do not care about the state of the building. It is being milked for every penny. The staff are glum and disinterested. The food is bland and dry, that’s if it is even available. The bar is tired and needs a revamp. The place is dirty. It’s just sad what it has become. So much wasted potential.

Came in for a late lunch for a Carvery. I was really looking forward to it as who doesn't love a good Carvery and due to life costing so much more we don't eat out much now. I left completely deflated and wishing I hadn't...

Came in for a carvery, food was excellent and treated very nicely by a manager I didn't catch her name but she had long brunette hair with tattoos. Her service couldn't of been anymore friendly towards us all will defiantly be returning.

Great staff and a young lad got us a seat close to carvery for my FIL who has mobility issues. We went up to get carvery and lady chef said it’s only her serving and she needs to get more veg out so if we...

Myself and 2 others came to the Racecourse inn for what we thought would be an enjoyable Sunday early evening roast dinner, unfortunately it couldn’t have been any worse. Whilst the food (carvery) was ok, it could of been better, the food must of been...

Found a big table as we had a big group and enjoyed our meal and then a large group turned up and the manager in charge (Jasmine) basically said that we had moved the reserved table signs for this table. Said to another member of...

Lovely staff on Monday 7th August Good, polite service, good food and a clean restaurant. Kids enjoyed playing inside and outside and all of us enjoyed the food, which was served quickly. Will come again- maybe on a Sunday to try the roasts!

We went to Racecourse for dinner was a lovely lady taking names etc as the place was heaving,she was very polite and helpful, explaining there wasn't a long wait,also if having carvery go to the counter and get drinks and voucher for carvery.Food was hot...

Came here on Sunday for a carvery about 6pm. On arrival, queue inside the door which was fine, a staff member came over and told us there was a 10/15 minute wait for a table no problem. We sat and had a drink before we...

We had a carvery 4 adults and 2 children the staff were friendly and helpful we all had the 2 courses all the meat and veg were well cooked and tasty, the children had a great time in the play areas I would highly recommend...

Me and family came in hoping for carvery. Every carvery has broccoli right? Wrong! To start, the chef carved our meat paper thin and stated they were out of a lamb on a Sunday! Secondly, there was no cauliflower cheese…only small parts around the edge,...

Great food and location. Plenty of parking. Nine of us sat down for dinner and had a lovely time. Would highly recommend.

We had a carvery and it was very tasty. Can’t grumble at £16 for that and a dessert. All was fantastic and great service. Would highly recommend

Not the normal chef or out front guy he was rude to a elderly lady before us and then rude because my gluten free option was what made him run around and not get stuff done. One of us were served mouldy garlic bread. It...

Visited here for breakfast today, 14 of us, had the classic ultimate breakfast; could have had as much as you wanted for £10.45, food came and was piping hot and freshly cooked and was absolutely delicious, some of the party members' food was late coming...

We were regular customers but sadly was not treated very good so won't be coming back along with other locals, taking our business elsewhere.

I went with my friends for a nice meal, haven’t been to the place for around 6 years and they have always had a good reputation within Norfolk. However…… I found a selection of the bar staff rude and uninviting. I had the carvery option...

I won’t say anything bad about the staff very friendly and intuitive, but the ribs I recieved there was hardly any meat on them at all and they were so dry - didn’t receive a check back, can’t complain about the sweet potato fries but...

The chef must have been on a course to learn how to slice meat paper thin. Vegetables were luke warm. Used to be good, but not anymore. Avoid

I have been to the racecourse many times. And this time was thr worst. Personal hygene by onr of the kitchen staff Non existant did not was his hands when leaving the gents ,straight back into the kitchen. Told manager but did nothing complained to...

We went on a Tuesday evening and had some of the same issues as the previous reviewer. The young waitress was drunk and could barely string a sentence together. The chefs were shouting at one another and the carvery was shockingly bad. All in all...

We visited as a family of 5 as we have done many times before. The kids enjoy the play area although it has got grubby of late. The meal was just ok. Nothing special, but you get what you pay for. The waitress couldn’t of...

Had a fantastic Mothers Day breakfast here today. Adults could relax while children played. Brilliant selection of food.

I feel bad writing anything negative as generally found the staff and food ok, what lets it down is the other people there and their children. Adults not paying any attention to their children in the restaurant or soft play and thinking it’s acceptable for...

Parents letting kids run around the restaurant whilst people eating, adults swearing. Food ok, staff need to be more helpful

Food OK but unruly kids running past table constantly. Asked waiter to stop the kids running about and he said yes and did nothing. Also loud adults swearing and shouting.

In a group of 7. No support or help was given for the member of our group who was disabled. We were rushed through the dining room so fast he couldn't keep up and the member of staff walked so fast and so far ahead...

I have on several occasions reviewed meals at various outlets of the Toby Carvery chain. With no Toby nearby, my wife and I decided to give the Castle Carvery chain a try. Since we were staying in Sprowston, the Castle at the Racecourse was ideally...

Received friendly welcome. Had about 20 minute wait for our table for seven. All had the carvery, no complaints with that, all the meats and vegetables look appetising and were tasty. Service at the table was very slow for more drinks and desserts we had...

I recently took my son went to a kids party in the indoor soft play area. We were the first customers of the day. As soon as we opened the door we were hit with a really horrible smell. My friend then saw lumps of...

Went to the Racecourse for a meal to have a bit of us time away from the house, we both ordered the sirloin steak both were cooked as requested and the meal was well presented, the staff were polite and seemed happy in their jobs....

fantastic food staff couldn't do enough . there is plenty of food to choose from on the menu or there is the option of the carvery which i would recommend

Picked the racecourse because of location for all my family get together for Xmas What a beautiful place the quality of food was excellent good portions staff all pleasant great service

My wife and I come here regularly for the carvery meal. The meats are excellent with an amazing range of vegetables offered. All is well presented and tempting. Chef Paul is friendly and welcoming which adds to the pleasure of our visit. I recommend the...

We had the best time at the( racecouse)festive breakfast , with great food and loads off tea and coffee and juice for the kids too!!All the staff was lovely and friendly make us feel really welcome the entertainment was fantastic 😊its was we'll worth the...

Me and my husband came in tonight for a carvery which was very nice! Meat was tender, cooked perfectly. The vegetables were cooked lovely too, the young lady Lauren (I think her name was) on the bar was absolutely fantastic, she was so helpful very...

I have been to this restaurant a few times mainly for the carvery, but I decided to choose from the menu. The food was fantastic, and the quality is consistently good every time I have eaten there. Service is occasionally a little slow, but the...

Okay, so I’ve been here a few times but sadly I was disappointed on this occasion!! We were a party of around 28 people (adults & children) so were seated in what was the best and most appropriate location in the restaurant, 1 long table...

The food is quite cheap and the carvery is good for the money. The service lets this place down, we waited an hour for desserts tonight on a quiet Wednesday as there were no staff around and even ordering at the bar there was a...

I've been there for a carvery many time and its always very good. Today however I went there with my friend who has been recently going through chemotherapy and his wife. It was very busy and as we were getting seated he suddenly felt like...

came for dinner, and was served by Vicky, who couldn’t have been more helpful. My children were extremely indecisive and she had a lot of patience which made all the difference. Amazing service and lovely play area will definitely be coming here again. The hospitality...

Took my children and friends here for an evening meal, and would definitely come back, I had a query that a staff member was unable to answer so they had to fetch a manager, who’s name was Vicky, and was pleasantly surprised by her welcoming...

We had a table booking for 17. food was absolutely lovely bar staff were fantastic considering they were all very busy. fantastic service

Dang up to ask if any availability for 9 people and told yes and booked us a table. We waited approx 10mins to be shown to our table and was then asked if we’d like to order at the bar or start a tab, as...

We visited The Racecourse on Sunday 31st July. Bit apprehensive as there were 12 of us but cannot book on Sundays. We needn't have worried. All so well organised. On arrival we were greeted by the lovely 'lady with the list' who took my name...

Whilst travelling for business, and staying in Norwich for the night, I didn’t fancy the food on offer at my hotel, and happened to wander into the Castle Carvery. Not only was the food excellent and well prepared, but the staff were amazing and made...

Had lunch here with the family. Most opted for the cavery. This under the hot lights and one can only guess how long it had been there. Things looked a bit dry. The meat was very tender and well cooked and there was a good...

Good solid carvery fare. Clearly very popular - we arrived about 1545 and were initially a bit anxious we might not get a table. Car park was rammed! Not a problem. We only had a very short wait till a table for six was found...

Clock tower was always my favourite go to for a roast , everything tasted the same , which was almost tasteless. Even the gravy was just a thick non tasting liquid nothing. Had to get my husband to taste it and check I didn’t have...

Many regular visits to this venue food is lovely but the staff have very little training attentiveness is shocking especially from seem to be senior staff rude and uncaring. Having to ask countless members of staff to clear a table awful. Complete lack of customer...

Visited Castle Carvery Racecourse for the first time yesterday, the food was good and the service was good, very good value for money. Will certainly be visiting again.

If your idea of a nice meal out is a heaving pub full of unmasked people roaring at each other while children run up and down between tables unsupervised, then I guess The Racecourse is for you. The food is bland and has clearly all...

We dined here on Friday lunchtime to celebrate a family birthday. There were 7 adults and an 18 month old in a highchair. We were situated in a quiet corner near the door to the child’s play area which was ideal. We all had the...

Been numerous Times,always a good service and food is always on point.the service is prompt ,the fun fort for the children located in the restaurant is clean and the staff very friendly

Once uponce a time, me and my new found friends decided we wanted a carvey. The first place we looked for was closed (Toby Carvery to my disappointment). And then me and my drills decided to rock up with the mandem and try this betec...

Phoned to book a table at 5.30 but a disinterested young man said no need. Arrived at about 7.00. Barmaid ignored us and served some people that arrived some time after us. A guy in a mask came behind the bar and simply said that...

Been here a few times now and to be honest I’ve never heard anyone moan about the carvery. I don’t like roast dinners myself and I’m fully aware that going to a restaurant like this the other meal options will not be anything special. Cheap...

Husband had chicken caeser salad, salad consisted of lettuce drowned in dressing with chicken on top. I had a kids sausage, Yorkshire, beans and mash. Six cocktail sausages which were totally tasteless, (even the dog turned his nose up when they were offered to him),a...

I think I should’ve checked myself into A&E after eating here for malnutrition as the serving on my plate was so small I should’ve taken a magnifying glass to find it. Since the carvery has not been self serve this has become very disappointing. The...

Great roast great staff. You must try it. 5 stars. Massive pub, kids and outside area covid safe must visit

Last time I visited it was lovely....2 years ago. HOWEVER in my most recent visit with my partner we received food that was very disappointing in comparison to such high hopes we had What we received was completely unacceptable and not at all up to par with what’s expected of a carvery: -one burnt parsnip and one majorly undercooked parsnip-Rock solid Yorkshire puddings-Stuffing that tasted like washing up liquid - disgusting -Cocktail sausages in place of proper ones-Soggy carrots-apple sauces tasted like water and chunks of apple- very dry Turkey and beef -the ‘supersize’ was the exact same size as the standard just on a slightly larger plate.This was the just the food. Whilst waiting ,a member of staff was at the bar talking to someone in an unbothered obnoxious manner with what we heard to be anything but kind in regards of another staff member.After we paid the server asked how our food was and when mentioned the poor food the staff member laughed before returning asking why and apologised saying she will let the kitchen know. We was greeted very well by the young lad on the door and service was quick however the quality thereafter was poor. Just used the receipt as proof of visit and Covered up the servers name as we don’t want to ‘name n’shame’ anyone.

This was an incredibly disappointing experience, was my first meal out since we come out of lock down and was really looking forward to it! From the moment we arrived to when we left it was awful. Started with being ignored when we came in for ages, was finally shown to a table and waited for a long time for menus. We ordered 3 different plates of food in my party of 3 and all 3 were disgusting, poor Quality, poorly cooked and cold, wasn’t expecting anything that was out of this world but was hoping for a half decent meal and it wasn’t even that. And while I was there I witnessed the restaurant manager being really rude to another customer that was sitting with her family at a table near us. I was close enough to hear that they wasn’t happy with their food as well, and when this was pointed out the manager just talked over the Lady and sounded as if he was somehow blaming her for something.... unbelievable response from a restaurant manager! Will not be going back here again, avoid at all costs.... wish I’d stayed home and had a Jam sandwich!!!

There was no access to front door, no signage for covid advising customers where to go so went in play area doors to access the restaurant. There were 3 members of staff that walked past me, ignored me. Took a seat which I found by myself and had to ask for menues The carvery was cold. We had fish and chips and there were stone cold peas in with the hot ones. Steak was not cooked properly. We sat near the carvery and people food were out waiting collection for 5+ minutes. I made a complaint to the staff member who didnt even apologise just said' I can get my manage' advised the manager and had to explain my story again they couldnt be bothered to relay the complaint. Then the manager said it's my fault that the service was bad, because I took a seat without waiting for over 5 minutes as I was ignored by three staff, and then I asked why the 3 people who we walk past didnt stop us and the manager advised they would not have been aware which clearly means that staff ate not vigilant in the covid practice.. he was arguing with me trying to put it on me that I was in the wrong despite this being the first time I have been out since covid was not aware of the procedure in place. He raised his voice, would not answer my questions and I felt unsafe during covid at the thought that I could just walk in and no member of staff would acknowledge I was there and I was allowed to enter the restaurant waking past 3 further people who had not challenged us. Disgusting!

I went in for a carvery lunch time today. It was delicious nice and hot well plated, happy staff well done I'll be back.

Had a carvery here with family last Sunday, what a total disappointment We decided on a large plate carvery but why did we bother.They now fill your plate for you whereas before they put your meat on, then you supervised the staff to fill your plate with the veg you wanted and how much gravy.When our plates arrived the meat on the plate was good but why scrimp on the vegetables. I asked for Cabbage, Beans, and Mash also Yorkshire’s, the cabbage you could have fitted on a desert spoon, struggled to find the beans and mash about enough to feed a small child. The Yorkshire’s cold and tasted of cardboard.I know these are difficult times but if you are paying the prices they are charging you expect to go home full not hungry.Finally the staff, apart from the nice lady on the door who was welcoming. The rest could really not be bothered and avoided eye contact in case you asked for anything, probably if you asked for more veg.

Had another good meal here. Although it is a carvery, there is a menu to fill in and the meal and drinks are brought to the table. We left there feeling full!

Went to racecourse lunchtime today for a carvery .my brother was about to eat last mouthfull when saw a small piece of plastic looked like it came of utensil for dishing up mentioned to waitress was pleasant. She went to kitchen to tell chef and manager expected an apology but nothing. Very bad not happy

Paid £14 for a carvery today ,staff filled the plate , and wouldn’t wouldn’t fill a hamster !!!..had to go home and have a pizza ,I understand problems with COVID, but assume the extra price for meal would cover it ?? but for gods sake fill the plate up ,It’s only veg ,won’t be going again !!!

Fui a un asador hoy, la comida y el servicio fue encantador, tenían consejos covid bajo control. Estaba sentado subió para carvery que estaba muy bien plateado. Una cosa estropeó la cantidad de niños corriendo arriba y abajo del restaurante. Sé que es la hora ocupada de agosto alrededor de la 1 pm. Pero el personal puede pedir a los padres que mantengan a los niños bajo control mientras la gente regresa del asador con comida caliente. O si no les gusta decir, pongan un aviso cortés en la mesa para la seguridad de los niños. Podías sentir la vibración en el suelo mientras los niños gritaban como truenos.

Donde empezar. Esta noche he tenido una de las peores comidas que he comido, yo misma soy la mesera y creo que este es uno de los peores servicios que he recibido en mi vida, la gerencia apenas parecía molesta porque había muchos problemas con nuestra comida. En primer lugar, nuestro boleto ni siquiera fue llevado a la cocina después de que yo preguntara dónde estaban nuestros entrantes después de 45 minutos de estar sentados y esperando, donde en ese tiempo nadie se dio cuenta de que no habíamos recibido nada. Nuestros platos principales luego salieron incorrectos. Mi hermana, que es alérgica a los lácteos, pidió una hamburguesa sin lácteos, la principal salió con queso por dentro y ensalada de col. ¡Esto se logró "rehacer" en menos de 5 minutos! Mi hamburguesa también salió incorrecta, ninguno de los cambios se tuvo en cuenta. Como si esto no fuera lo suficientemente malo, mi papá encontró un trozo de plástico en su curry, nuevamente la gerencia no pareció molestarse. Un miembro del personal llevaba una máscara, sin embargo, cada vez que se acercaba a la mesa para hablar, ¡se la quitaba! A ella no le importaba menos que estuviéramos teniendo problemas importantes. Solo recibí la mitad de un reembolso, me ofrecieron postres de cortesía, pero solo quería irme en este punto, lo cual hicimos, dejando toda nuestra comida atrás. Solo diré que los asadores fueron encantadores, ¡y la dama rubia que nos sirvió la segunda vez fue brillante! ! Como dije, yo mismo soy camarera y odio que me traten así cuando trabajo, pero no era aceptable y definitivamente no volveré en el futuro.

Higienizado a la llegada. Y detalles tomados. Mostrado a la mesa. Todos los servidores con máscaras. Carvery fue muy organizado. Servidor cortó carne y le sirvió verduras. No era 'tacaño' con las verduras. Deliciosa comida. Sin problemas. El servidor preguntó sobre el pudín, de nuevo sin problemas. En general, muy organizado y sin duda volvería a visitar.

Fuimos aquí para aprovechar el plan del gobierno para ayudar a comer fuera. ¡Cuatro carverys y una ronda de refrescos por menos de 25! ! . Toda la guía de covid cumplida por el lugar, cubiertos envueltos en servilletas y limpiador por todas partes. Grandes selecciones de carnes y verduras que estaban calientes y sabrosas y servidas por los chefs.

This is a fairly standard place, nicely done out, reasonable carvery food, average prices. Service was nice enough. I might have gone 4 stars but found the cauliflower cheese tasted of meat and I’m vegetarian so couldn’t eat it.

Fui en familia por primera vez en meses por la pandemia, fui a hacer un carvary, a mi hijo le dieron un vaso sucio con manchas de lápiz labial que claramente no se habían lavado, la excusa era que el lápiz labial tiene aceite en ese don ' t lavar en el calor del proceso de esterilización? ¿Tuve que dar detalles cuando entramos por primera vez debido al virus, pero aún no pueden lavar sus vasos correctamente en los que sirven bebidas? Solo se dio una disculpa grosera. No volveré en absoluto.Fecha: Domingo 12 de julio de 2020Ubicación de Norwich

We visited this evening, our first time eating out since lockdown, and were very impressed. Great safety measures in place, staff visibly disinfecting touch points, and a lovely explanation by the man who seated us letting us know all about their changes. Made us feel very safe and I hope all other restaurants meet this high standard. Carvery is now served by the chef rather than self-serve, with a screen protecting the food. Much better this way, especially in the current circumstances, and you’re still able to have as much of everything as you want. 4 stars rather than 5 just because the food isn’t amazing, but for the price it’s fine for an easy mid-week dinner when you fancy a roast but can’t be bothered to cook!

After all the misery of lockdown over the past three and a half months, it was good to finally go out and enjoy a meal out. We often come here, pop in when we can't really be bothered to cook, or when we have birthday meals.Checking the website, it said all menus available, although some things may be different, but the carvery was still up and running. We did call as most places you have to book a table, but we were told it's quiet, just come. We were greeted at the door my a friendly chap who explained the 'new rules' and took us to our seat. All tables are sanitised before you use them. You order your carvery/meals and drinks at the bar, just as always. We had a carvery. The chef was welcoming and made us laugh. Instead of the customers putting the veg on your plate, the chef does it all, at your request. If you want 50 roasties - that's what you'll get !!!! You just tell him. I think I ended up with more than I would have pt on myself, that was fine, I ate it all.. He puts the gravy on, if you want extra, ask, and he'll give you a gravy boat to take to your table. The cutlery is all wrapped separately and not on the table as before, you're given it. A delicious meal. A very safe expeirnce.They are doing their best to make it as 'normal' as it can be. We'll go back again for sure.