Cassandra's Cafe in St. Helens

Absoulute FILTH PIT !!! STAFF were really dirty long unkempt beards BLACK fingers nails , orderd a jumbo breakfast egg was burnt black ,, mushrooms burnt greasy sausages uncooked ,, Coffee cold and tasteless ,,, forks filthy , coffe spoon just as bad ,, the list goes on ,,, I STRONGLY recommend you To Not Eat here you will get sick ,, my girlfreind orderd a plate of chips and they got left ,,HORRIBLY DISSAPOINTED ,,, Avoid Avoid Avoid if you care for your health ,, Thanks for taking your time to read our Review and apoligies to the owner ,,, thats only if you didnt know how filthy your place is ,, Avoid at all costs

A nice friendly cafe with reasonable food and good size portions,Unfortunately our order of 2 Breakfasts and a chicken omelette with chips were all served in bowls which we were not happy with

First time here. Been past it many times and always thought the food looked nice. Decided to call in with my four year old daughter for a bite to eat. The place is quite small when you go in with not much room to move around. Food was lovely and home made. Only downside was one of the staff. The waitress with dark hair and glasses was very unpleasant and quite arrogant and didn't seem to like children being in there. Made me feel like I had to hurry up with my meal and get out. The rest of the staff, however, were lovely. Because of this one staff member, I won't be in a rush to go back.

We had Christmas dinner yesterday and it was very nice. Lots of it and piping hot. All your traditional trimmings. And all for £8:99, Well worth every penny

I'm ashamed to say I've lived here for 16 years and never called into this place but did today. All I can say is I'm sorry I didn't do it sooner Walked in staff already cleaning a table and sat us down after a few minutes staff came over to ask did we know what we wanted ,really friendly lady, didn't catch her name sorry We didn't have to wait long for food and when it arrived it was nice and hot We ordered for the baby chicken nuggets and chips which arrived first so couldn't resist trying the chips I have searched for decent chips for years around here, these are the best by a village mile We ordered the pie of the day ,served with chips and mushy peas and gravy and a hot chicken and stuffing barm with a salad Where do I start ,everything is home made The pie was incredible ,plenty of filling ,chips I've already mentioned ,even the peas where incredible and the gravy was to die for The got sandwich was probably the best we've ever tasted We also ordered two hot chocolates wow If you haven't been in here please go in ,you don't know what your missing and I apologise for not going in sooner I wish I had more hands to score you but believe me it's more than ten out of ten and this will now be my go to most days of the week when we are out Such a shame that next year this shopping centre will close and this amazing cafe will not have a home I just hope whoever owns it will find something somewhere to accommodate this cafe because it needs to stay permanently in st Helens Best food I have tasted in a long long time around here

First time here and we're greeted by friendly staff,Food was good and reasonably priced with a reasonable selection for a cafe

I came here while strolling around town and never saw this place before - well, never really acknowledged it was there. But this is a really nice little café. The waitresses are very nice and welcoming and the food I had (Chilli & chips) was very nice and not too filling. The place is clean and relaxing and the prices are very cheap for the area. Highly recommend.

When one of my family members worked here, she got fired for complaining that her pay check was embezzled for jewellery of her employer.

A proper breakfast in a proper cafe! Lovely staff who are always smiling. The toast here is sublime!

I always do enjoy a breakfast in here. Has a certain charm, a proper cafe. The toast is so thick and buttery… I love it. However, I did have the ginger latte and it wasn’t the hottest. I did ask for a new one but it never arrived…. None other less, I’ll still return

Lovely little cafe. Unbelievably good toast!! So thick and buttery!!! Took home some home made treats too :)

Went in got beans on toast 2 extra toast, cheesy beans on toast, 2 hot choclates and a small trifle cost over £17

Cracking breaky. Never disappoints me. Great value and the staff are always lovely ! Can’t wait to re visit

This place is just wonderful for food at any time of day and the staff are a delight. My partner and I were here yesterday for lunch and we both had the home made beef and onion pie - absolutely delicious! Packed with best beef steak and not a trace of fat nor gristle. I really do not know how they do it at the price, the meat alone would have cost £3 each at the local shop or supermarket. The friendly staff were constantly checking that everything was fine and that we didn't want anything more, well worth a considerable tip. I noticed one review gave one star because they couldn't read the instructions for ordering and had to wait . . . how pathetic! I've been there several times and never had to wait on service, perhaps a few minutes for a table because it's so popular, nothing more. There are high price rip off eateries in St Helens that are best avoided, this is definately not one of them.

Great little place.lovely range of bakery products too. Value for money.i shall definitely be returning. Thank you

Called intoday for lunch. Great quality food. Home made .Big portions. Very nice staff. And the cakes and pies in the shop part are top quality

Called in for lunch ordered a turkey balm waited for fifeen minutes,asked waitress she said she would chase it up brought me a can of pepsi said do you want a glass i said yes please she brought me a hot white beaker must have just come out of dish washer.the place was full of flys, brought my meal then i had to go looking for the vinegar as they seemed to be short staffed, one young man seemed to be doing everything but he seemed to be very pleasant to customers. I do eat in cassandras in widnes and it is a lot better all round .

Me and my brother popped in for Breakfast.We didn’t realise you had to grab a spoon and pop it in the holder when you’re ready to order.So we had to approached the staff after 15 minutes of sitting there wondering why no one was coming to our table.When she came to take our order, She went and got a spoon just to put on the table, just to make a point to usReally what the hell.Staff we’re not very friendly at all bit rude to be honest.The breakfast was absolutely disgusting eggs were under cooked, beans where cold and gross cheap nasty, bacon under cooked, the only nice thing on the plate was tomato sausage and that was a little burned.Plates to touch where very greasy.Avoid this place like the plague,Save your money and stomach,Trust me it’s not worth paying to have stomach ache all day.

I dropped in with a friend for lunch mid week. This cafe is normaly very busy but was fairly quiet when we went. Though not an extensive menu there is ample choice and the food is good. I had simple egg and chips which was delicious and my friend had a toasty with tea. The food was good and hot and a decent mug of tea too. Other diners had the roast dinner which was very very cheap and looked that good I wish I'd ordered it. But the nicest part was the staff, pleasant and friendly and having a bit of a singalong as they worked, it made the cafe a nice place to be in. Will definately call in again.

Visited here with family and was ashamed to have taken them to such a place. Rude arrogant staff, overpriced and cold food and the place was quite dirty. Save your money and go elsewhere.

This cafe is in one of St Helens shopping precincts, every time I pass by it seems busy. So I had lunch there the other day, it was great value & very tasty. They do a lot of home made dishes using locally source food. I suspect at busy times the staff must be stretched, but a popular cafe is better than an unpopular one

Called in for a spot of lunch while doing some shopping.A great range of home cooked meals on the menu,along with soups and sandwiches.We were not disapointed, and will return on our next trip into st helens.

Gorgeous food the staff are friendly and I love the breakfast and fresh food👍 Fantastic thank u 👍 St. Helens is rubbish though very sad town

visited this place yesterday (Thursday) with a friend. After sitting for a while we asked to be served, was told to go get a wooden spoon ...can they not see customers without one. We both ordered jacket potatoes with tuna and salad, that night and the morning after we where both ill, felt sick and had bad runs. Good job it was my day of work or this place would have cost me a days wages. What the hell do they serve to customers to make them ill, how long do they keep food and is it properly stored, I doubt it. This place could do with a visit from the environmental health. Never again will I eat here and wouldn't recommend anyone does.

Called in for lunch... bad decision!!Grotty chairs and tables bolted to floor. No printed instructions to place a wooden spoon on table for service, so left sitting until someone came across you...

I agree with the previous reviewer about the management/staff attitude, Im assuming the girl I spoke to was the manager, didnt seem to care.

I ordered my lunch but didn't stay to eat it as I was so upset and angered by the attitude of the owner towards her staff. She spoke to them is such a derogatory manner that I walked out. I have since learned that I am not alone in the St Helens community feeling this way.

Decent menu - finished work - took wife for breakfast - had sausage and bacon toasted sandwich - couldnt fault quantity of filling nor promptness of service - good quality coffee as well.

The staff in this place are so thick.

My husband and myself called in Saturday 18th November we ordered our food which after arriving spent most of the time swatting flies instead of enjoying the food, we told the first member of staff about it and he said " They fly in through the door" I could not eat my food it was not an enjoyable experience. On telling the cashier on the way out she explained they knew about it and the flies were attracted to the vinegar sauces etc, so if you want to go in a cafe where you cant put condiments on your food cassandras is the place NOT !!!!!.

Waited nearly 25 mins to get served,you are supposed to put a Wooden Spoon in block on table then the Staff are supposed to no you are ready to order , Called waiter over and had to repeat order and was not happy with her attitude, After 15 mins are Cheese Toast arrived but no Tea ,Came back to table and asked where's our Tea ,Oh I forgot not the best day Cassandra you staff need training in Customer Relations Sorry but it's a Wooden Spoon

Came in, lovely bright and clean in there,was served quickly, only a short wait for my food. When it Came, it was all hot, very well presented and tasted lovely. Was asked halfway through was everything ok for me. Lovely friendly customer service. Will be back.

Went in earlier today, waited about 5/10 mins n then placed order full English breakfast for my husband and poached eggs on toast for myself, drinks came out separately but pretty quick, then waited over half an hour for our food, breakfast was fine but eggs were very over poached n appeared very slimy, bread was doorstop bread ;of which I asked for) but tasted very sweet, as if sugar had been sprinkled on it.

Comimos en este café regularmente. La comida es siempre recién preparada y caliente. El servicio es bueno y el personal amable. Me gusta la cena asado y a mi marido le encanta el desayuno durante todo el día, y los pasteles. A menudo me hubiese espacio para uno de los preciosos flanes pero nunca! Las comidas están muy bien de precio.

Twice ive been both times waited ages for some one to come and take my order people who came in after us were getting served first when i finally got somebodys attention she was very rude with that i left my only advice would be if you go here expect to be waiting ages

Came here for a quick breaky. We somehow missed the giant sign so didn't realise you had to take a wooden spoon to your table to get served. So we were waiting quite a while to get served. I had a pot of tea and...

Called in here for a lunch stop and enjoyed an omelette and chips. The place was full and the all day breakfasts were very popular.Definately a locals favourite and perhaps deserving of its rep as a shoppers pit stop. Good for people watching too being on a corner.

On my visit to Cassandras I saw mice running across the floor, I ordered a full English and The food was cold and uncooked also the sausages, I would defiantly not recommend this cafe the kitchen is absolutely disgusting and untidy, the way they speak to their staff is horrific and I asked a waitress how her day was and she said good but she looked like she never wanted to be there she was a lovely polite lady with blonde hair I cannot remember her name now,I also had the lady behind the counter talking on to me about her boyfriend who was so called famous and was in Waterloo road as i was going to an important business meeting this made me late and was an excessive inconvenience as of this I am disgusted in the lack of customer service within Cassandras, this is absolutely unacceptable. I hope something would be done about this.

Okay it's certainly not the Ritz but it doesn't try to be either! It's a cafe with a relaxed atmosphere at the heart of a community. It serves tea almost by the gallon and lovely thick, buttery toast by the pallet load. I stopped for a quick lunch and had a jacket potato with cheese and beans - very inexpensive yet well presented and plentiful. Great value. The waitresses are all very nice and the place is immaculate. If you're in St Helens, rather than spend £4 on a swanky coffee at Costa/Starbucks, try this instead and support local small business

Not to bad ,, can be a squeeze, food ok, still very cramped, didn't realise , we had been sat there a while then someone said you have to put spoon stood up , if your waiting to be served? 2 coffees cheese & onion toastie , piece of cake , chips & gravy £20 , ?? Hm,,,

Had the large breakfast. Was awful. Cheap products cooked poorly. The sausage and black pudding were cremated and the hash browns were absolutely vile and the insides were like mashed potato. The menu says you get 2 toast but what you actually get is 1 round cut into 2 slices so deliberately misleading.

Got served quite quickly what considering how busy it was its something that I can't fault with the cafe, waiteress' was inviting and welcoming, the receipt that has the name of the waitress said Katie, another waitress with brown hair was also friendly towards me. Food was served quite quickly but some parts was good and some parts was bad, with the bacon being quite cold and the hash brown is what I can only describe as frozen, apart from that the rest of the meal was lovely. When I was leaving I was served by a female called janisha? I think, she showed awful customer service and looked like she didn't want to be there, very unwelcoming and made it feel chore to serve me, hopefully she brushes up on her customer service skills for the next time I return to the cafe. Apart from this time food is generally perfect so I would recommend.

After years of not visiting we decided to go here for lunch today. The initial service was prompt and the food lovely. But we struggled to get service for dessert. Asked 2 people one was going home the other lady too busy. This is exactly why we stopped going to this place 5 years ago. Such a shame.

This cafe has very good food and it's idealy good if your out shopping and you want a bite to eat and drink the staff are very friendly and you get served staight away in this café and they have a good selection of food you want for a meal are a snack to keep you going I've been loads of times and I've loved the food I've had from hee you got to try it too believe it for your self I've never had any faults with the food from this cafe and they do different drinks aswell

We called in for a full English , it was absolutely gorgeous. Our first visit to the St. Helens one. We have used Widnes before. If you see an empty table grab it, as this is the reason we haven't been before because it gets very busy. Excellent service too and lots of home made goodies to take away.

This lunch time we called in for the second time, the first being a few weeks ago for a quick afternoon drink. We thought to try the hot menu this time. The cafe was rather full, it was 1.00 lunch time. My wife ordered a baked potato with cheese, a pot of tea and baked beans, I asked for the hotpot and a large black coffee. Our drinks arrived first and we had about a 10 minute wait for the food, no problem with that. My wife's meal arrived first with a mixture of red and white crumbled cheese over the baked potato, a large salad and a ramekin of baked beans, the potato was rather cool as the cheese was not melting at all. My hotpot arrived a couple of minutes later and looked very nice with a circle of shortcrust pastry on the top. As I started to eat I discovered the edge was tepid but edible, when I got to the centre it was stone cold. I called a waitress and explained that the hotpot was cold. She took it away and brought it back within a couple of minutes. It had been obviously been flashed in a microwave oven. It was the very same bowl with the started to be eaten crust. No new portion even offered. We will not be returning.

I go here every week, sometimes for coffee and Toast and othertimes for Lunch and Christmas Lunch as well.The food is great and is cooked to order and always hot. Love going there. Staff are very pleasant and not too dear as well.

Lovely food but they should use bottles of sauce instead of sachets. You don't get much sauce in a sachet

I used to visit here very often as the food is amazing with lovely cooks willing to cater to all and lovely waitresses always with a smile. However whenever i have been to cassandra's cafe i have encountered the owner speaking to staff horribly belittling them reducing one young lady to tears on more than one occasion. Also the two young ladies usually on the counter arnt very friendly. Nasty people who give you funny looks and point when you ask a different question or ask why she had charged me for things that i didnt order nor ate. After this happening all to often i asked about these girls to find they were the owners sisters. That part didnt honestly supprise me as i did have an inkling. I had also complained many times to no avail. I now only visit cassandra's if everywhere else is busy. Lovely place if you just deal with the waitresses and not the owners family.

Been to Cassandra's many times now, its my little treat when out shopping early in St Helens. The full English is great, the service is always good and the place is always busy (which I take as a good sign).

The full English is fantastic. All their lovely cakes and pastries are very tempting. The staff are always really lovely. A real treat.

Always full of diners, always home made cakes in the window, famous for home cooked meals, menu looks appetising and one can rest your feet before even more shopping.

Went with husband today for breakfast before shopping, decided to try it for a change. I only had a round of toast as the slices were very thick indeed, hubby asked for two rounds with a fried egg, but, for some unknown reason could only have 2 eggs with 2 slices of thick toast not one?? He did manage to get through his breakfast and we both enjoyed along with our steaming hot drinks, pleasant staff as well as very reasonable prices.

This is a very popular place and the tables always seem to be full at lunchtime. Food is served all day and the prices are cheap as well. I have never seen or eaten Tea Cakes so huge (they are super sized) and the coffee is cheap. If you go for the morning crumpet deal the coffee is included. Look around at the massive wedge shaped slices of bread and you can see why customers flock in. ..... so the best tip is get there before noon or wait til mid afternoon. This is a friendly place and the waitresses always have a smile. There is also a large deli take away as well and the spinach quiche looks very inviting ..... a great place to stop after shopping.