Based on 2 opinions finded in 1 websites
Based on 2 opinions finded in 1 websites
Nº 352 in 403 in Bridgend
Nº 61 of 63 Other cuisines in Bridgend
Opinions
I was looking forward to coming here so much! It was our first time here and it looked lovely through my research. So, we went on Saturday, early afternoon. We walked through the market entrance and were greeted by two female members of staff who just looked at us. No smile, nothing. One looked like she was making coffees, the other was just talking to her. Both continued on with their conversation. Very unprofessional and not all customer friendly. My brother has profound additional needs and so I am even more disgusted with their service. They could tell that we looked a bit confused and no offer of assistance. What is expected I suppose without a smile and/or hello to greet you. Anyway, ALL of the tables in that area were filthy. Yes. Filthy. Spilled milk, toast crumbs, spilt tea marks and some had been left there for a while....Remember, one waitress is just having a conversation... I state fairly loud for the waitresses to hear me that all of the tables in here are dirty so we will look in the other area. I was just met with unimpressed facial expressions from the two of them. We walk into the other area. It is really pretty. There were a group of women on one table, a few people outside so, they were not even busy. I have worked in this industry and it is no excuse having a place that dirty. More staff is not even needed unless it is to replace the unfriendly and lazy ones...So again, tried to find somewhere to sit and it was the same problem. I had to explain to my brother that we were going elsewhere. Thankfully, he handled that well. If the dining areas were completely dirty, I could only imagine what the kitchen area was like. I told my brother that we were leaving as this place is dirty and there are no clean tables. The women even looked on at me. I have to be careful with my brother's immune system. I was not risking it there. As I was leaving, I said again indirectly to the waitress that we were going because this place is dirty with no clean tables. I can honestly say that I am NOT surprised because we left the way that we came in and none of the tables were cleaned!! NONE! Blimey! It must have been one good conversation that they were having... So, we went to Milano's which is across the street which was stunning and spotless with fantastic customer service, especially in regards to my brother. It looks rundown on the outside but I highly recommend it. Whoever was working here at Casey's though on Saturday at around midday, shame on you. What on earth are the manager's doing???
SaskiaW . 2023-08-08
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Went this morning for breakfast with my wife and 2 kids, the breakfast was amazing. The sausage and bacon especially tasted great. My 5 year old daughter is a very very very fussy eater and even she demolished a doorstep sausage and bacon sandwich which she never does! Staff were great and the food was even better.
Don P . 2021-06-12
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Ordered lasagne, beef burger, ham,egg & chips, soya latte, 3 hot drinks. £55 Plate delivered containing garlic bread and a portion of chips, which we obviously assumed was part of our order, as the lasagne came with garlic bread and the other 2 meals included chips. We expected the rest of our order to appear straight away, but it didnt and, as the food was starting to get cold we queried where the rest of our food was with 2 members of staff. There'd been a mix up, waiter said this wasn't part of our order, but we could keep them and the rest of our meals would be along shortly. The chips and garlic bread were cold by this time anyway. Then another member of staff appeared. Thought he'd come to apologise for the mix-up, but instead he asked me to "accompany him to the cash desk" to pay for the garlic bread and chips that had been delivered to our table by mistake!- as if we were criminals fraudulently taking food that we hadn't paid for! Joke customer service
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Lovely place to do shop. They have great prices and quality products, with very friendly and helpful staff.
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Love this place but our last few visits have been so disappointing! Visited this today around 11:30am, ordered 3 hot drinks and a toasted teacake, waited 20 mins for the order to arrive. The flat white looked like dishwater, the mocha also looked watery and had a strange taste to it, both cups were not even filled to the top. Both drinks were left although our daughter did enjoy her hot chocolate. Toasted Teacake was cold and hard, as if it had been cooked and left for a while before being served to us. Definitely not worth the price we paid and we won’t be returning any time soon!
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