Carluccio's - Derby in Derby

We enjoyed our visit here after taking our granddaughter to see Santa The staff were very helpful and the food was prompt, give it a go!

No Stars - why I will never set foot in a Carluccio's again. In 2017 I sat in Carluccio's Derby whilst facing the dilemma of losing our home. Over dinner I managed to bypass the Letting Agent and reach the owner who agreed to sell it to us. It was the start of an emotional journey to owning the house we live in. Restaurants, pubs, places can hold those special memories of life. Tonight on our annual journey to reminisce we were turned away from Carluccio's Derby because "we are fully booked". That would be "fully booked" as in 20% of the tables being occupied at 7pm when you turned us away and < 20% of the tables occupied at 8:20pm after we'd had a meal at Zizzi. I don't mind the truth in life. I can take it, I'm a big boy. Tell me you've had a cr@p day and you don't want any more custom. Or that you have staff shortages and we might have to wait a while, or even, as your expression suggested, that you hate the job and can't wait to go home. I don't mind the truth, it's being lied to I can't stand. How to destroy one (well two of us) brand loyalty in one simple instance. See you never again, I'll take my custom where it's wanted.

I've had the seafood linguine, and the lasagne, which were both excellent. I strongly recommend trying the ice cream after seafood - the vanilla and pistachio one. The pistachio ice cream actually tasted like pistachio, which has never actually happened to me before! The lasagne is lovely and rich, perfect with a glass of red, and the tender stem broccoli salad I ordered. The pine nuts with it were also really nice! The service was exceptional from the staff, as usual. Both the food and service are always consistently good!

Went out for a lunch with friends, lovely, spacious, cozy, clean place, descent prices, great food. Mushroom soup and focaccia is lovely and filling, pistachio and white chocolate mini donuts are fresh rich and flavourful... Good fast enough service... Nice Italian cuisine ingredients available to purchase if desired... Overall impression is very good, will come back again

The food and service were very good .The only thing wrong was paying £28 for a bottle of 10.5 wine x

Excellent service. Deserve to give service charge.

First time visiting this restaurant and we certainly weren't blown away. We were greeted and shown to our table. All menus were on the table already. I asked for a pint of Peroni (£7) and was then informed they didn't do anything on draft (even though it's on the menu) and I had to have bottled beer instead. I ended up having a Peroni 660ml at £8. London prices in Derby, crazy. We then ordered the food from the set menu and awaited the drinks. The waiter who took the order brought the drinks over and couldn't remember who had ordered what, and the same happened with the starters and the main courses. My pizza didn't arrived with all the other meals, apparently it fell apart in the oven... a poor excuse as they make the bases fresh, and I saw them start to make the pizza base after realising I still didn't have my food. They forgot it. Very poor considering their were only 4 tables occupied in the restaurant. My pizza arrived over 10mins later, and some of our group had already finished. No goodwill, free drink or even an apology were offered. Overall we were there nearly 2hrs, in an empty restaurant, very poor service, sub quality food and no atmosphere. Won't be visiting again, espeically with the prices.

great customer service. Both Turbo Tom and the server were attentive and a credit to your team

Great lunchtime meal and GF too! Good and rapid service

Really great quality food, fast attentive service and...since we're low carb/keto eaters - more than happy to swap out the bread for extra eggs. Food arrived swiftly, coffee was great and the tables nice and clean - the whole place has an airy, friendly atmosphere. Kudos to our server, Charlie, who couldn't have been friendlier or more attentive. (Decided on Carluccio's after planning to go to the place next door : where we found 6 tables were uncleared, the only free table was sticky and the waitress was clearly talking to the staff on the till - we left before ordered and instead Carluccio's got themselves a customer...who will definitely return in future)

Staff were good. Food was processed and overcooked, except one item that was stone cold. Cannoli are disgusting, over sweet and certainly not fresh. Atmosphere was awful as it is open to the passing public resulting in too much noise. The price was ridiculously expensive for the food received - just shy of £85 for lunch for two people, I do feel ripped off! For that money I expect near perfection.

Raw, uncooked pizza with toppings also not done - cheese didn't get time to melt 🤦, cold and on top uncut. The most horrible pizza I have in years.

Went for a lunch here the other day, looked a little busy, the waitress was awesome very attentive, I felt like back in Italy, the place although a bit classier felt homey and familiar. The food, was surprisingly good had arancini and calamari starters which I recommend and carbonara was good even if it had a bit too much decorative greens on top but still tasted right, will come back 100%

Excellent place, food and attention.

The most overrated place in Derby. The food was mediocre at best. What it lacked in flavour it also lacked in any structural integrity - a bland mush. The guy serving us was pleasant enough but indifferently plonked the food down in front of us before scarpering away. I suspect he knew that what he served was woefully inadequate. I gave atmosphere a 1* because there was none. My partner and I, and one other table of glum looking customers, mostly ate in quiet disappointment. Definitely not worth visiting.

Looking for a cute , classy brunch spot , then this is your chance to try Carluccios. Everything was so good, food, drinks and atmosphere, staff and all.its a 10/10. Had calamari for starters and confi duck and had a wine. Great food, great price and a good shopping view

Pasta was really tasty but i have to say portion size was really small, it's a shame because that makes the food really overpriced for the quantity you get. Focaccia was not the best, it felt like it was a few days old. This didn't used to be like that before so clearly a downgrade in their new management style and cutting corners which is really disappointing considering it was such a great place previously.

Food was exceptional as always! Was served by Jack! What a guy!!!!! He deserves a pay rise was soo friendly and helpful.

Great service and good is consistently very good.

Best English breakfast in town , me and my partner loved everything on the plate! We also had some pancakes that was pretty tasty ! Highly recommended

I ordered what on the picture looked like juicy pasta with plenty of meat and tomato, what arrived is cooked pasta covered in some oil with two tiny chunks of meat and an olive. If I'm paying 15£ for pasta I would obviously expect some meat and sauce in there, this is a joke

Lovely food, always go for breakfast. Had the pancakes for a change and they were beautiful

Went to Carluccio’s today with my family for my sister’s birthday meal and absolutely enjoyed the food! Everyone left happy with full stomachs. The only minor thing I have to say is that the highchairs there were quite dirty. I spent the first 5-10 minutes cleaning one for my daughter to sit in.

the food was mediocre, to be polite. my friend ordered the chicken milanese, which came with no dressing and had more breading than chicken. the flavour was subpar across the board, with the lasagna severely underseasoned. the servers were not as attentive as compared to other 4-star restaurants. the starters were quite good though!

Had been for dinner with family with one of us being gluten free, the food was bit of a hit and miss. The gluten free main course was a pasta dish chosen from the set menu , the pasta was a bit undercooked and didn't really gel with the sauce in which it was cooked. I had the chicken milanese which was essentially a breaded slice of chicken with tomatoes on the side and bowl of salad with cheese , the chicken was too crispy and dry, didn't really enjoy it and wouldn't recommend . The dishes which I liked were the mushroom soup which was really good and the tiramisu dessert. We went on a Tuesday so essentially the restaurant was deserted being mid week , probably would have had a better vibe on the weekend.

Did not matter that it was late, hot food and so very tasty- same quality as in restaurant. risotto al mare super

driver left food outside, I live in flats and didn't even speak to me. Just left it in the cold and drove off.

Great place food is always quality and the staff are helpful and attentive without being obtrusive. The real problem i have with this place is that the set menu doesn't change that often. I would probably eat here more frequently if it did as the food is good.

Great food and service. Good gluten free choice.

Amazing italian food, excellent quality, tasty, fresh and good sized portions. Came in for dinner before Christmas and was a very welcoming, pleasant and homely atmosphere. Our table was attended to by the server Charlie, who was wonderful, friendly and made us feel very welcome. He was attentive to all of our needs and dietary requirements, as well as patiently taking the time to go through the menu and gave us some recommendations (which tasted wonderful). Lots of delicious sounding dishes on the menu, so felt spoilt for choice! (But means will have to come back to try them :) ) The service was 10/10 thanks to Charlie, alongside the the welcoming atmosphere and made our experience of dining at Carluccios Derby a lovely evening. We will definitely be coming again :)

First time visiting, we had a full english breakfast and an eggs benedict that were incredible. Service outstanding - Charlie was great and looked after us really well. Will be back in January for 50% of mains! Thank you

Excellent service and super food. What a place. Fantastic.

Very poor chain restaurant where we were given food with no relation to the menu and an aggressive response when we complained !!

Came for early dinner. Moktails a little lackluster. Filled with ice and flavourless. They did modify to our taste. The food was good, didn't like the lukewarm fries and burger but they rectified that quickly. Quite expensive and portions for men are a little small as my sons were not totally satisfied. The ladies in our group were full. Staff were helpful and friendly and atmosphere good. I would come back.

Had the Christmas menu which we really enjoyed. It was very tasty and good value for money. Service was perfect, the staff were friendly, helpful, knowledgeable about the ingredients and menu and accommodated my fussy requests and questions. Lovely restaurant and atmosphere.

1 Star marked down due to the fact I had 2 hefty bits of very fatty and gristly prices of meat in my sauce. Also due to the size of the portion. Everything else was exceptional. Especially the starters. My issue is though the mains were barely any larger than the starters, which makes for less value... How much does a handful of extra pasta cost you? Cmon. We spent just over £100 for two people having two courses, myself had one soft drink and a water and my partner has 2 alcoholic drinks. ... Oh and my homemade lemonade wasn't even a full glass (that was a joke I think for the price of some lemon juice and soda water). This was more than we anticipated on paying but considering the likes of Zizzi and the food you get from there this was miles better. I would say though, compared to somewhere like Wagamama the price and flavour isn't as good. I would go again, but I'd likely have just the prawn starter as it was excellent 👌

I like Carluccio's. The staff are always great. The menu can get a bit off, at time, but the current menu seems spot on.

Great Italian place with good service. Not the first time here. The Cream of Celeriac Soup was truly delicious, as were the Mushroom and Truffle Arancini from the Christmas Menu. The Saltimbocca Vin Santo and Mushroom dish was a bit too salty, and the Lobster & Crab Black Tortelloni was slightly spicy. In conclusion, the food was excellent, and the service was outstanding. You can't go wrong by choosing Italian cuisine.

Great food, wonderful bottle of wine, definitely recommend!

We only had coffee but the service was good and it didn't matter that we didn't order food. Would recommend 🙂

Amazing Elliot! We were served by him today and there was a bit of a mix up with our order. He was brilliant, explained and I loved his honesty! He is an excellent representative for your business. It was our first time and our food was absolutely beautiful!

My wife & I got there for lunch at around 14:30Hrs. We were received warmly, by the host Diana who was also our waitress. We asked Diana what she would recommend & she gladly took us through the Menu patiently. I settled for Risotto di Mare, & Bottega Prosecco, while my wife had Chicken Saltibocca, & Bottega Ross Prosecoco. Green beans spinach was included as well. The food was soooooo delicious 😋 that we felt embarrassed when the table was being cleared since nothing was left for throw. The service is exquisite 👌 ✨️ 10/10. The ambience was Homely - The Food was soooo Fingerlicking - Ohhh & we also had Limoncello Tart for desert& it was WOW 👌 👏 😍!!!. Honestly we felt so so much appreciated dining there. The food & drinks recommendation by Diana was so so WONDERFUL 😀😃. We also asked to speak to the manager & pass our appreciation, though she was busy having her lunch she did acknowledge and we left. OVERALL : We truly were extremely HAPPY - SATISFIED AND 101% sure to return again 😁.

It's always a good way to start the day 😌, can't beet it.

Lovely lunch, tuna salad was delicious.

Great place to pop in when your round town or date night

Great food that never failed to deliver, the staff were handy, and you were never waiting long. The atmosphere was very relaxed and not too noisy so you could easily forget that you're in a shopping centre.

Good burgers, good service, good puddings.

Si mangia bene ma attenzione quando si paga per un loro errore ho pagato il conto due volte.Sono ritornata il giorno dopo dimostrando l'errore con scrinsciott della banca ma nulla prendendomi in giro dicendo che dopo qualche giorno mi rimborsavano .Un primo e un secondo con una bottiglia di acqua mi è venuto a costare 120 sterline

Best seafood risotto ever and service great. Atmosphere lacking as in a shopping centre.

Went here for a group supper. It was a little tricky to find using Google maps as it is located on the second floor of a shopping mall. Having said that, I asked a couple of folks for directions when I was very close and that helped. I had mushroom soup and pappardelli. The food was spectacular. One of the best bowls of soup I've ever had in my life. I ordered it as a starter, but it could almost have been the meal. The pasta was equally impressive. It was perfectly cooked and properly seasoned. It was quite busy and a little loud. It might not be a great place for someone who is hard of hearing. The server was attentive and polite. Our food arrived in a timely manner and the whole group (about 16 of us) seemed pleased with their meals.

We had vegetarian food. I like it that all their food is cooked in olive oil, or so said the waiter. However, service is rather awful and the staff almost seemed unhappy we were there. We were there 5 months back and didn't go since because of the service. And the food was served cold.

Always get a good meal. Sun to thur I use my tase card and get 25% off the bill.

Relaxed lunch, exactly as it should be!

One of the best places for coffee which is reasonably priced at £3.20 in a restaurant, and is always excellent quality and taste. Did not eat but menu looked simple and good value. Staff and ambience very good

Good food, good environment and great staff

My self, my husband and 4 children visited your derby branch. The children’s menu was quite limited, the starter was veggies and bread sticks, unfortunately no dip or hummus of any kind, so a little dry. The children’s lasagne was quite “wet” but at least had flavour, I wouldn’t have complained about that. The cheese pasta on the other hand was infact just that - Spaghetti with cheese thrown in, not a sauce not creamy and when the spaghetti started to cool the cheese coagulated around the pasta, and something I feel a uni student would turn their nose up to. The burger was quite unthought out, an overdone burger with a bowl of chips. The patty took Charcoal grill to a whole new meaning. The carbonara, was a luke warm, tasteless bowl of spaghetti, no seasoning, sauce or flavour! The arancini were very nice although more of a mozzarella ball than a rice ball I feel as though something was a little off today perhaps the chef was missing. I would be reluctant to return as this wasn’t authentic Italian food, tasteless/overdone/under seasoned to name a few, all qualities you don’t want to experience when travelling with 4 small hungry children and a hangry husband. We were table checked and my husband asked me not to say anything as we were eating and running he didn’t want to wait for a replacement. The staff were lovely our waiter knew from our plates something so wrong but didn’t approach the subject We did eat the meal, not uneditable just lacking flavour. Hugely!

Really enjoyed the breakfast here

Not quite what I expected, more of an open type restaurant, than a traditional one. The food was nice, but not a big portion, & expensive in my opinion. Friendly service.

Stopped in for a rather pleasant coffee. Polite and friendly service. Will call again.

Beautiful food and friendly service

Very expensive £5 for 5 sprigs of broccoli 16.50 for chicken breast a few small roast potatoes on rocket although very tasty. Be aware all veg cosy extra. Don't think it's value for money.

First visit to Carluccio's. The food was excellent, very fresh, tasty, and portion sizes we just right. The staff were friendly and attentive. If you love Italian food, this is the place to try in Derby.

Check your bill!! Items added that we didn’t order or get with lunch.

Always excellent food and service

We booked for lunch as we’ve had several great experiences at Carluccios in Stratford before so we travelled from Loughborough for the day and it was so, so poor! Awful service from the moment we arrived. We were sat at a table in the corner and asked what we wanted to drink to which my wife replied “could we have a menu?” He seemed bewildered that we didn’t know the food and drink menus off by heart and then came back with the menus, I had to go and ask someone else for a children’s menu for our 4 and 1 year old, we ordered 2 starters with sides and 2 kids pasta meals to be all together (nothing too elaborate, we thought!) My wife’s tomato bruschetta and my soup arrived (clearly microwaved in a bowl with as much soup on the outside of the bowl than in, no sides or kids meals… a lady came over 5 minutes later after I’d shared my bread with our kids to ask “are you missing some meals?” Sherlock Holmes, be warned! When I told her what we were missing, our server emerged from the kitchen with another soup and tomato bruschetta, walked over to the table, gave a scornful look and turned back to the kitchen, still no sides or kids food. After 15 minutes of being sat with a now-lukewarm bowl of soup the lady returned with a well-rehearsed explanation that “another table ordered the same starters as you and you had theirs which is why the rest of your order hasn’t been sent out, it won’t be long.” By this time I’d calculated I could have walked round to M&S, bought some pasta, pesto sauce and the ingredients for a cheese sauce and prepared my sons’ lunches myself and they’d have eaten it all in the time it took. The final nail came when my 4-year-old said “Daddy, why is my pesto pasta not here?” after 25 minutes of picking at my focaccia. I got up, took my youngest out of the high chair and loaded him into his pram, told my oldest we would find somewhere else to get some lunch just as the lady said “they’re nearly ready now.” Poor Antonio must be turning up there!

Be warned, check the menu before you order. A glass of Sauvignon blanc £12.75. Ridiculous. Food and service average but didn’t feel worth the £56 bill for 2 mains and 2 glasses of wine - you’re only sitting in a shopping centre.

No atmosphere, service rubbish and food very expensive. Will not be going again

Carbonara was advertised as Penne pasta, I got spaghetti. My dinner for £13 did not look very appetising. I ordered a kids spaghetti and some fries. The fries were hard and cold. And I ordered some broccoli, which I got 5 stems for £6. A total cost of £30. My meal was not insulated in any way for delivery and was not value for money.

Great place, lovely food, friendly staff.

Carlyccio’s is a lovely place, the food is delish. Been in quite a few times now, and the staff are so friendly, an exception to Tom who was just lovely, very friendly and chatty, thanks Tom you made our day, 😊😊😊

Staff exceptionally friendly and efficient Food always high standard. Husband and I always eat when we visit shopping center.

What a find!! Absolutely love this restaurant in a sea of chaos in the food hall we found peace and quiet where you could talk, eat and drink. The staff could not have done, more a credit to the Carluccio name.

Brilliant food and staff. Not over attentive, they have the balance just right. Well done to the kitchen staff too.

carbonara was kids size and tiramisu delivered on top of hot food so it turned into warm gooey, pretty good risotto though

Fab meal and great service. Always use the Derby branch when visiting family who love there.

Staff were very friendly & helpful. The traditional breakfast was amazing, would definitely have again.

Went in for a meal with 2 friends last night. Really attentive friendly service, delicious food, good range of choices and they also settled the bill super fast when we realised we needed to leave very swiftly for the theatre. Thanks for a great experience 🙂

Brilliant tasty meal, food was cooked to perfection by the ruggedly handsome chef izaak and the tall imposing waiter Tom brought it over with a fantastic balance of pizazz and sophistication. Will be returning regularly in the future 😈

We reserved a table to make sure we could sit together on this busy Saturday. The service was excellent. All 6 of us had different meals but they were all ready at the same time & the quality was exceptional. Tom is a friendly, helpful & polite member of the brilliant staff who made our time at Carluccios extremely enjoyable. Fabulous food & staff.

The best breakfast! Delicious and a brilliant service. Thank you

Such friendly staff, they really make the atmosphere, food was as good as always.

Terrible service.. I was waiting for my bill for more than 10 minutes with a raised hand and nobody was paying attention. The food was 3/5. I had Ravioli and they were swimming in the butter with no flavor at all

I love this restaurant, it’s the best I’ve been too lovely staff and awesome food

Delicious food, good for family

Absolutely delicious food from the Valentines special menu, really tasty sirloin steak and chicken saltimbocca followed by sumptuous panna cotta, I would thoroughly recommend.

Nice food but the waiter ignored us and took ages to bring orders

like any italian chain restaurant, food doesn't taste like its cooked from scratch, just reheated pre-cooked soup was good all round not bad

Food was ok not special the service was good the table was a strange miscoloured marble a dirty white with marks in it that looked as if something had been spilt on it very strange not what you expect for the price

Beautiful food, great atmosphere and attentive staff

Sadly this was a bad experience, the food was terrible last night and the whole group of eight were so cold it was uncomfortable. I know this place can do better but the last 2 times I've been here I've left my food. Not sure if I will return. Also after speaking to the table next to us I doubt they will return. Nobody took their jackets of to eat.

Not the best place in the world. Asked for a bottle of water- they hadn’t got any - no offer of tap water. Wouldn’t mind but there’s enough shops in Derbyion to get some in. Food was over priced for what you get. Won’t be coming back.

Can't fault it a refreshing change

Beautiful atmosphere and the waiting staff were brilliant definitely coming back here again,wouldn’t mind a bit of a menu change but still lovely

Amazing staff, nice ambience, great food

Beautiful food and service. Thank you!

Great food, excellent staff with favorite Table!

My wife mixed the Christmas specials with the main menu, I ordered three courses from the quite short Christmas menu. Everything was excellent we both had three courses and would order them again any time. As an example I had crab and lobster as my main. It was delightful!😊 We arrived without a booking and despite being fully booked with Christmas parties a table was found for us. The service and the staff were also excellent. We will be back very soon!

Really enjoyed our meal. Visited the restaurant meny times. Great service. Highly recommend. Our waiter was so helpful and we've never felt rushed.

Excellent service, enjoyed my Carbonara made the traditional Italian way, served promptly and with a smile, would dine here again.

Food was great, service was excellent can't fault anything there. The location let's it down a bit especially if you sit by the window. Other shoppers can just stop and stare at your food which is a bit weird.