Carluccio's in Southampton

Great food. Service was excellent. Has a mushroom risotto and it tasted amazing.

Awful food ,Aracine 3 tiny balls ,dried hard no flavour salsa was so small blink you might miss it. Bread was well just a joke , oil and balsamic more bread sticks, then bread. Totally a rip off ! Beer was ok but came bottled. After tasting the the measly starters, went elsewhere for our main meal. I do not recommend this place at all !

Great food for a reasonable price. Service was good as well with Erin taking care of all our needs efficiently and was very friendly also.

Very good food, nice space and very friendly staff, I recommend it 👌🤗

I went to Carluccio restaurant last night with some friends. I've been served by Erin. She was really nice to me and I will definitely come back there.

Went in for a quick bite for my two year old daughter, food came out quickly and Skadi loved it. Service was kind and friendly. Special shout out to the smoking hot blonde erin who was super attentive and friendly. Think ill be a regular from now on - 3 times a week minimum

great service and lovely staff, will definetly come again

Following recommendations we took my mother in law for lunch here. Unfortunately we didn’t have a particularly good experience. The service was pretty slow especially considering how empty it was, the server didn’t particularly seem like she wanted to be there and wasn’t very attentive at all. I had the Garlic and Mozzarella Focaccia for starter, it was burnt and had a very hard “something” in it that almost broke a tooth. I had a Margarita Pizza for main which was again burnt and smothered in Oil. Honestly, I’ve had a better pizza at my local Spoons 😅. My partner had the Sea Bass and he said his was pretty meh as well. We left spending almost £80 vowing we wouldn’t ever go back. Save your money there are plenty of other places nearby where it would be better spent.

Relaxed atmosphere, friendly staff, good meal

Coffee, tea and pastries, handy for the entrance to the shopping centre via the bridge.

Di not order the lasgne. Mine contained a large piece of fatty gristle and wasn't very nice at all. Found out that it's not cooked on the premises but ordered in, so I paid £15.95 for a ready made meal. Would not recommend.

I haven’t been to Carluccios in Southampton for a little while as life has been hectic but popped in today. We had the fluffiest pancakes with yoghurt, maple syrup and strawberries, delicious! As always we had a warm welcome from the manager and great service from Hana 😊 My favourite place for breakfast

The waitress was extremely good. Attentive, easy to relate too, nothing was too much trouble. Nice choice of menu and good service. Food very enjoyable and tasty.

Lovely food would have been nice to be offered butter with our bread but very small moan , food was lovely would return

The food was good as was the table service. I was however disappointed that when I checked my bill I had been overcharged. When I raised this it was dealt with somewhat grudgingly with barely an apology. I don’t think that was good customer service.

Went there for breakfast, food was average at best. I asked if the orange juice is fresh and the waitress said it’s “carton fresh” 😆

A welcome surprise when we went Carluccio’s, the manager made us feel at home in a very pleasant atmosphere. The service was very quick and looked good. The calamari fritti and chicken Milanese tasted as good as they looked. Thank you for a wonderful visit

Excellent service from happy staff . Food great . No problems at all

Had a great experience at Carluccios Southampton. My server Erin was very helpful and attentive. The pizza I had was also delicious, will be coming back again soon!

Very good pasta dish (casarecce picante), which I’d not tried before…

Dines there with my wife and daughter and ordered avocado with poached egg of toast and the kids breakfast. The food was just awful. The avocado was old and obviously had been mixed well in advance with only 1 slice of toast and my daughter had bacon, egg and sausage with the whites very runny and the sausage was precooked and reheated. Save your money and go somewhere else, it was just an awful meal.

lovely coffee, great breakfast selection and reasonably priced, but the servers weren't terribly friendly, but i guess it was quite early and busy!

Booked table for 7. Turned up and surly faced waitress told us it was closed.

The staff are always polite with exceptional customer service. I always come here on my lunch break, for the lovely Italian coffee. If you're thinking about visiting this great restaurant you should go you will not be disappointed 😊

A bit of a shame today as the food was delicious but terrible service. Slow as the restaurant wasn’t busy and the waitress was a bit short with us when we did get served. A couple opposite us left as no one spoke to them for 20 mins…

Food was nice, however service was a bit slow even though the restaurant wasn’t busy.

Lovely meal with very friendly and efficient staff.

Haven’t been to a carluccios in years and now remember why. Very slow service and bland food. Italians would be ashamed!

I was expecting much better experience, staff were okay but management was unfriendly

Nice waitres and the food was good.

The carbonara was amazing and erin was so helpful, and patient with all of us :)

I’ve been to a few carluccios in my time and I can honestly say the food and service is usually ok but not extraordinary. Yesterday I visited Carluccios Southampton with my husband, and after a long day of shopping, we needed and food and a lovely drink. Our servers name was Erin, and she was absolutely exceptional. The food was quick, service excellent and we left with a smile. If I found Erin working in a Michelin establishment, I would not be surprised - service is her calling! Thank you for a lovely meal and great time. We will be back.

I had such a lovely experience at carluccios. Fantastic service and great food. Erin was especially attentive and made my time there extra enjoyable!

Carluccio's was a delightful experience! The menu offered a fantastic variety of Italian dishes, also Erin was attentive, friendly, and ensured we had everything we needed. Highly recommended!

Atmosphere very good Very friendly staff. Delicious food

Very good food. Staff very helpful and friendly Cameback very often

Amazing food, loved the Caesar salad. Staff were all lovely, especially our server Erin.

Carluccio! You rocking with the best

Food was good. Smaller portions than expected. Atmosphere was ok due it being in a shopping centre.

Very busy, the booking we had seemed to have "slipped" back in their diary, luckily had booking confirmation email as evidence. Food nothing special, drinks really expensive. Not sure I'd go back.

Service very slow and food not up to the normal standard. Deep fried chicken you could have been eating in TGIs or somewhere similar. Poor show

Reliable and consistent. Good menu. We enjoy Carluccio's.

A regular venue , quite busy today so slow / random service. No thought that we might need serviettes & cutlery so got it myself from another table which wasn’t being used.

The risotto with "seafood" was terrible. Gritty- assumed the mussels were not cleaned properly, overcooked squid and less than average prawns. Service was slow, and no coffee available ( that was explained after we sat down) The focaccia and other breads were cold , tasteless, and dry. Did not seem fresh. Of course a restaurant will have food smells, however smelt very strongly of old/ off cheese! Will not be visiting again anytime soon.

Good atmosphere. Lovely food. Friendly staff. 10/10 recommended

My friend and I have eaten here 3 times in the last couple of months, drawn back by the 'buy one get one free main course' offer. Each time the staff have been excellent, friendly, helpful and we have thoroughly enjoyed our meal.

Staff very friendly and good food.

Great Experience! The food was amazing, me and my boyfriend had a great time. Would recommend

Update: This is a lie. She got a gluten free menu because she asked for one. The point i’m making is after she asked for one at the door she still got food with gluten in. She’s been gluten free for about 10 years and you think she’d say no allergies? Awful customer service accusing my mum of lying… Server gave my mum toast which had gluten in. She is coeliac so it can make her very ill for days. She asked for a gluten free menu and everything! I suggest you put staff into more training about allergies.

Meet up with a friend. It was great, food lovely, servers friendly.

Ideal place to take my granddaughter for lunch while shopping. Very friendly and helpful service for which I am pleased to pay a service charge, although this is one of few places today that doesn't add it automatically.

So kind and helpful. Best breakfast ive had in a while.

I have eaten several times at this restaurant and it has always been very good.However we were disappointed as all our food was cold a

I had a coffee made by Ernest the other day was one of the one in west quay and he was very friendly and attentive and very welcoming.👌🌹

I had one of the best cappuccino in Southampton yesterday. I got served from a young lady behind the counter. She's being kind and polite. Thanks Katrin

Was here for a quick stop. Excellent service, and great staff. If I’m back in the area I’m definitely coming back!

Amazing Food! Amazing Service! 5*****!!!

We have just had breakfast before going shopping and it was very good and as a coffee lover really enjoyed my fresh coffee. We were greeted by each member of staff we passed as we were shown to our table and our waiter Matt was excellent at talking us through our breakfast options, most importantly for my wife who is vegetarian. Great presentation and helpful staff. Couldn’t ask for more! We will definitely be returning soon. Highly recommend

Definitely one of the nicer and less public places to have lunch at the West Quay shopping centre. Food is not bad and service pretty good.

It was surprisingly really good and the service was even better! Ines is awesome! 😘

great service and even better food. Thank you

I used to love this chain. How the mighty have fallen. Antonio must be turning in his gold and ermine lined grave. His concept of an Italian restaurant with a deli attached is so now so far from the original idea. Nowadays its just a very average conveyer belt chain restaurant with a cheap shop on the side. Dry almost stale Foccacia (If you want good chain foccacia go to Côte) Tasteless Burrata (Franco Manca is so much better). Add to the almost absent ( took 10 mins to be acknowledged in an empty restaurant at 2pm) humourless service that has no idea between a dry and fruity wine from their own wine list. If you ask for tap water you get a small glass end. The menu has now been pared down to the absolute basics obviously in a cost drive offering no originality Lovely sirloin steak cooked perfectly but with zero offers of accompaniments served with the minimum lettuce they could get away with. Who the hell serves lemon with a steak. Oh I see it's meant to go with the undressed rocket leaves. Dreadful. This used to be a go to chain. It's just on the down post Covid cutting costs to survive. Only reason it makes money is location There are so many better places on the High Street that don't rip you off as much. Teach me to be hungry next time! Investors beware this is not going to be around for long.

This restaurant isn’t baby friendly.

Booked a table a month in advance for 7pm for our anniversary. On the day they called me asking if we could come sooner as their kitchen closes at 7pm. I said no, that is the reason I booked it for 7pm. They said, “but West Quay shuts at 8pm anyway so we would only have an hour.” I’m very disappointed, they’ve ruined our anniversary dinner, which we were really excited about. They shouldn’t be taking reservations if they can’t fulfill it.

We had a great Mothering Sunday lunch today. Food was great, as was the wine. Service was fantastic, thanks Matt!

I do find with Carluccio's that they are unaware of the correct information for the Fork offers, as are a few other restaurants.

Had lunch in the new shopping centre in Southampton , the food was ok and service pretty quick .

For the price, the experience was decidedly average. Mains for quite good ,desserts were terrible.

The special Fork menu was very good value. The food arrived really really quickly but was nothing to write home about. The actual restaurant was cold. Maybe they didn’t want us to hang around? Wouldn’t bother going back.

Only popped in for a very light snack to share and had we not had a pre-booked dinner elsewhere we would have eaten here. The Carluccio standard of service, cleanliness and style was evident and the reason why we went there. The cheeseboard was effortlessly tasty and of perfect proportions, and our accompanying tea completed our experience perfectly. Never been disappointed in a Carluccio's, they have perfected the art of making a snack of fully blown meal into a memorable experience.

Amazing pasta & amazing service. Definitely would recommend.

The breakfast ends at 11:45, we arrived around this time and were given breakfast menus but then they explained that this was a mistake. We’d like to come back and try it. They have 50% off mains in January. Nice coffee and pastries, that’s all we had. Nice ambiance

"I had an amazing experience at this Italian restaurant! The pasta dishes were delicious, and the staff was incredibly friendly. The cozy ambiance added to the overall enjoyment. Highly recommended!"

Erin was excellent and very friendly. Food was delivered quickly and tasted great.

My overall experience here was excellent! I came with my husband for dessert, and we couldn’t have chosen a better place. The staff were extremely welcoming and helpful. The food was sumptuous and the pairings were perfect. Presentation was beautiful too. This cute Italian restaurant is the perfect place to spend some quality time with family or friends! ❤️

Very poor service. After being seated we waited 15 minutes without being being seen to by the service team. Another family of 8 turned up and were served almost immediately. When we made staff aware there was no real apology and we left. It’s a shame as the food is good and we had eaten there a couple of days before.

I like the brunch here, food was amazing service was good, will probably visit again for dinner☺️

Lovely lunch. Menu is small but very adequate. Really enjoyed our lunch

Food delivered 45 mins late AND COLD.

Nice food, and great staff, will be back

It was the first time we ate at this restaurant but sadly was disappointed with the food. The service staff were friendly and efficient, although we waited a long time to receive our food (this had nothing to do with the waiting staff). The breads served as a starter were hard and felt stale. Very dry, even with the oil and vinegar. The main course (ricotta and spinach ravioli) was dry and quite bland unfortunately. I also tried the rosemary and parmigianno fries but couldn’t eat them as they were so hard (too overcooked for me). Just disappointing as I really looked forward to what I had ordered. The waiter was helpful though. The fresh lemonade was very nice, just hoped the food would be better.

Had a lovely meal here , great food and friendly staff ,definitely recommend

We had a lovely experience last weekend at carluccios , the staff were extremely welcoming as well as friendly ,the food was great and the atmosphere was very good I would highly recommend this restaurant!

The service throughout my visit was friendly and so attentive, striking the perfect balance between professionalism and warmth. Our server made excellent recommendations. Carluccio's isn't just a restaurant; it's an invitation to take a break from the everyday and immerse yourself in a little slice of Italian magic. My wife and friend’s choosy taste buds are satisfied with the meal. Perfect lunch. Have a blessed Christmas to all the Carluccio’s staff and more power to you all. God bless!

I can bet you can’t find another restaurant like Carluccio’s. Highly recommend. Staff very welcoming and attentive, Manager was really caring of his customers. Food was amazing from the starters to the desserts per i palati fini. I will deffo return, can’t wait to have Chicken Milanese

Everything was good but put in a seating area that felt we was sitting on top of each other, and as I booked in advance I was hoping to have seat in window as one stood empty with 2 us time we was there.

Food and service was lovely! Perfect stop while shopping Highly recommended

The food and service was amazing, definitely recommend this place.

We had the most superb meal with excellent customer service…we will definitely return

Lovely venue to have lunch. The food was excellent and the service was outstanding.. thank you Cameron.

Stumbled upon this budget-friendly Italian eatery in the heart of Southampton's city centre, nestled conveniently within the West Quay mall. Despite its modest setting, the flavors here are anything but ordinary. From wallet-friendly pasta dishes to flavorful desserts, the menu offers a pleasant surprise for those on a budget. The efficient service ensures a quick and satisfying meal, making it an ideal spot for a shopping break or a casual lunch. The cozy atmosphere and welcoming staff like Federico who served us, contribute to a pleasant dining experience. If you're looking for an affordable yet tasty Italian option in Southampton, this spot in the mall is a hidden gem worth discovering. A win for your wallet and taste buds!

A delightful Italian spot in the heart of Southampton! The central location, cozy atmosphere, and flavorful dishes make it a go-to for a satisfying Italian meal. Friendly service and a menu with diverse options. A tasty and convenient choice in the city center!

I had a nice experience at Carluccio’s. The coffee and the pastry were excellent. Service was quick and great.

Always a good option to fill your belly if you are shopping around West Quay. Be mindful that you might have to reserve a table during weekends on the run up to Christmas to avoid disappointment. Food is excellent, the chefs are so kind and make sure the food is served on a high standard. Service is wonderful and the waitresses are always so kind, they also make sure the food is hot and presentable when it comes to my table! The prices are good for the portions and the lovely food. I’m a fan of the breakfast , specially the pancetta pancakes 😊 the location of the restaurant is great, avoiding you having to climb up to the 3rd floor to have some food

The staff's friendliness and willingness to assist truly stand out, and the food consistently earns a perfect 10/10. This restaurant has been a regular spot for me from a long time and they’ve never failed to deliver

Lovely place we discovered in the shopping centre . The food was amazing and the service was excellent very professional and friendly .

Staff were excellent it was very busy and not very many of them. The restaurant was cold people sat eating with their coats on! The food should have been great had it not been served cold. Chicken dish was served stone cold so was reheated but only the chicken the rest was cold when it reappeared The pasta dish was very hot on the inside (the sauce) and pasta lukewarm . Dispointed as this was a special occasion should have made more of a fuss but we had already waited a long time ( over half an hour) for the main course and we had needed to leave.

Just a wonderful lunch, superb all round.

We had a nice lunch here last weekend. We couldn’t get the QR code on the table to work for ordering so had to order the old fashioned way. The burger was tasty and the risotto was like an 8/10 so also good.

It’s a nice lunch place and the staff have been very friendly despite being a busy day. The food was really good and portion was generous. The chicken Milanese was really crispy and juicy in centre. I like it! Happy day out with mum ❤️