Caprinos Pizza Bicester in Mendip

Hour and twenty minutes and still waiting. They can't be arsed picking up the phone so anyone's guess where my food is.

When attempting to order a custom pizza I was told what I wanted was not possible. Very disappointing and confusing for something that apparently made fresh. I was informed this was because of policy but the manager was unable to elaborate. For a company with such a low rating, you are not helping yourselves!

Awful service. We booked a table for the six of us and we were all really looking forward to the meal, as we’ve always thought that it looks like a lovely restaurant. We were waiting for over half an hour before our drink orders were taken and another 30 minutes before they appeared. We ordered two charcuterie and cheese boards as starters between us and it took over 40 minutes for these to come out. When they came out, each board only had two tiny pieces of cheese which had clearly been broken off a slab a cheese rather than cut. At £18 each these were extremely disappointing. We were then waiting another 45 minutes for our mains and when they came out our starter plates etc had not even been cleared. We had been in the restaurant for almost 4 hours by the time we left as a result of the long wait for any service. The restaurant wasn’t exactly busy and the staff were standing around most of the time. We asked to take off the service charge at the end of the meal due to the poor experience and the waitress was rude and did not apologise for the poor service. Will not be returning.

It was helpful service with a smile, the food arrived very quickly to the table and it was to the standard that we expect from the chain. Always enjoy the salad buffet. Plenty of onsite parking and a decent tip rounded it off.

Polite, friendly and professional staff. Tidy place and great choice of food.