Caffe Ritazza Euston Station in Camden

Counter staff don’t seemed to be trained. Don’t bother to ask customer the size of the coffee we want ( they have 3 sizes ) but just charge us for a ‘regular ‘ which is their medium. Don’t bother to ask if customer wants a receipt Poor service attitude

Ritazzas are normally reliable. This one is grubby and down-at-heel. Friendly staff but and decent coffee, but a small, stale pastry. Badly needs new management, I think. I'll go to Prêt next time.

Coffee was pretty good and my server Afra was very friendly and polite. A lovely representative of the company ⭐️

Paid £6.08 for a regular latte and pan u rasin which was supposed to be £1 with any coffee, still can't understand what did i pay for so much !!! Most average watery coffee or cold dry pastry!!

Overpriced, slow service. Got on the train only to find out they had made my coffee wrong. Tried to complain on-line but they werent interested. Spend your money elsewhere

Get any baguettes and paninis and you can have cold or hot drinks for free, what a great deal I was really happy. Food was delicious. Very recommended.

Very accommodating. Manager very warming and friendly. Food and coffee is delicious and never disappoints!!!

Great place to go with lovely lunch time staff👍🏻, food was fresh and tasted great! Went there around 12 on a Saturday and got served very fast , and a lovely chat with staff and felt very comfortable , coffee was nice, hot and tasted great, not over-priced, loved it!

I went there with my friends today and we had best coffee. Savya was extremely polite and friendly she offered me the pastry for £1 which was great offer. Really happy with my visit today.

Very friendly service, great coffee and huge variety of pastries and sandwiches. Nice atmosphere. Definitely will come back 👍

We had breakfast here 2 mornings. The service was good, the food was acceptable. The venue however is not great. The ceiling is missing in places and exposed dirty pipes are above you when you are eating. I would go again if I needed a quick bite at this location.

Please eat somewhere else. Panini was pure cheap pap . Horrible horrible horrible.horrible horrible horrible

Overpriced but what do you expect for it being in the train station, I guess you pay for convenience. Like the other reviews, coffee not great but I've had worse. But ran for a train after ordering a sandwich and took a bite to find a massive thick black hair inside it ! Would have complained if I'd not have already got on the train, really gross normally but even more gross considering the pandemic. Not great !

Decaf coffee like dishwasher and overcharged - I lack the energy to argue but feel an honest review will suffice.

What a shocker, milk was was off for both tea and coffee. Staff not too fussed. Baguettes eat in £6 crazy prices. Never again.

Thought we'd try this place instead of the usual high street retailers . 2 bottles of water £4.80 - will never return- rip off central

Food OK, but staff are lacking in spoken English skills are short on limited patience and wear face masks that leave the nose exposed

I go there every Friday evening before my train leaves and usually it's ok when not too busy but today two girls were just running around like a headless chickens and couldn't charge me properly for a croissant with a coffee order, so I paid...

Went into this overpriced cafe on the 25th June at around 1.30pm for a cup of mint tea. The lady behind the counter charged me 3 pound, demanded my contact details to sit in (I refused) and then gave me a large cup of PG...

The service yesterday morning (23rd July) at a quiet time (10.30) was very poor. The staff were discourteous and completely un-interested and did not help when I told them I had lost some pound coins in one of the shelves in front of the counter....

The most awful decaff coffee I've ever had. I'm now stuck on a train trying to decide whether to drink it or simply pour it down the sink. Expensive and hardly drinkable. Never again.

Delicious coffee - my fav of the season gingerbread latte. Friendly staff and quick service. Thank you for some energy for my trip 🙌🏻.

Not exactly cheap to start with and I’ve been overcharged twice in a couple of weeks. First time they got away with it but second time I was prepared. Know how much your stuff should cost before getting to the till. Or, go to the...

It’s a relatively new pitstop within the Euston station concourse. Judging by the sign towards the rear of this long rectangular space it may have been a Marks & Spencer’s food outlet in a previous existence. Advantages over other outlets: it’s on the ground floor,...

Horrendous excuse for a Flat White accompanied by a cold stale Pain au Raisin. Not exactly cheap either.....steer clear!!!

If you’re passing through Euston and fancy a tepid cup of dishwasher water, then look no further. You may even get to sample the dangerously undercooked sausage & egg “ultimate breakfast” roll, if you’re particularly unlucky. Caffè Ritazza even have the audacity to charge you...

I like to pop in Ritazza for a coffee and as always the coffee is good and luckily we managed to get a seat. The staff however, were miserable which is why an average rating - why work in the service industry if you really...

Stopped here on arrival and outward journeys from Euston after being disappointed that Gino's Italian restaurant had gone from upstairs. Have to say for a station coffee shop, food and drink selection were good - suit any dietary needs. Service was friendly and quick (although...

We went for a quick bite before a train ride. I see many other negative reviews, but we had a good experience. All 4 of our orders were good- 2 sandwiches (cheese and tomato croissant and ham and cheese baguette), a triple pan au chocolate,...

Ordered a matcha latte, they forgot the matcha powder (which is bright green so you'd think obvious that they'd made a mistake). Instead I got a hot cup of oversteamed cows milk - it wasn't supposed to be made with cows milk. Revolting - should...

La mala comida es ridículamente alta con un personal que no entiende inglés o cómo hacer un pedido. Hoy les tomó alrededor de 10 minutos pedir dos baguettes no comestibles y dos cafés, ¡y aún así se equivocaron!El lugar estaba cubierto de escombros de clientes anteriores sin personal ordenando. La forma en que obtienen algún tipo de clasificación de higiene alimentaria es un misterio.Evita este terrible lugar a toda costa.

Dreadful. Overall if this was my brand I would be very concerned. What could be interpreted as profiteering can only damage the brand reputation and longer term profits.

I've never written a review before on anything, but having just been charged £6.24 for a small coffee and croissant, £2 more that a coffee shop at St Pancras yesterday, that did me. Don't even have brown sugar. Have they put the prices up because Pret was closed for the station reservations. Outrageous rip off.

Do yourself a favour and make sure you grab a coffee before you get to Euston... this place is absolutely atrocious.

Staff are beyond rude. I was given a medium coffee despite ordering a large, to which I simply told the server. This clearly ticked her off, as she then decided to heat my replacement coffee till the temperature of the sun and hand it to me with a loose lid (which I thankfully noticed and covered safely!). Joke's on you, I won't be coming back.

The prices of coffee displayed on their price list is different to those on the tills. When we questioned this the staff were nonchalant, rude and unhelpful, especially the manager.

Who created the playlist for this place? I could have sat there all night just listening to the sweet music in this place. All my favourites. bless you whoever you are.

Poor service with expensive prices, coffee is the only positive of this place. I come to Euston daily for my commute and never tried it before. There are other places in Euston offering good coffee and much better service. Not recommended. Not coming back.

Incredibly rude customer service, no cold drinks available, hot drinks were served lukewarm, filthy tables, staff more concerned with chatting to each other than actually doing their jobs. Save your money and find a Costa express machine instead!

Simplemente buscando un lugar medio decente para tomar un café, así que decidí probar este café mientras esperaba el tren. No es genial, todo el lugar necesita una buena limpieza y el personal no es el más amable. El café estaba bien, pero el lugar parecía un poco sucio.

Could the manager and staff address the Fruit Fly issue which plagues this cafe. You charge a lot of money for (in my opinion), bland and boring food and you're failing to address the obvious underlying hygiene issues which are causing this problem- it's disgusting!!!

Poor experience here yesterday. Asked for almond cappuccino from moody, surly server behind bar. Told they could do almond latte only. Asked why, and told they can’t froth almond milk! Told them I can, so could I come and make it?! Met with sourpuss face, but accepted my order. Cappuccino was actually ok, not brilliant but ok. Avoid this place - better coffee, and service, at AMT Coffee. And Ritazza Manager....do some staff training! Your staff are a disgrace.

Flat white more like a latte and more expensive. Avoid if you can. Caffe nero at side of station better.

Wish I'd read the reviews before I parted with my cash. Ordered a matcha latte and tuna mayo baguette. Asked for a receipt. I parted with my hard-earned cash (no receipt forthcoming). The server asked my name (for the cup), I say asked, she barked. I moved to the end of the counter and waited. And waited. And waited. I was the only customer in the queue and there were 3 staff on. Tables were busy but most people were using it as a waiting room, which is all it's really good for. Finally my drink arrived but it didn't look or smell like a matcha. IT'S A MATCHA shouts the server. Nope, it was some caramel concoction but at least it had soy and not dairy, right? I didn't have time to wait for them to make it correctly. Chased the baguette (they didn't have to make it, it was on display) and it was slung across the counter. Legged it to the platform to find the train was just departing. So I returned to this God-awful place and ate my food and drink whilst we waited for the next train. Thanks guys for the s-l-o-w service. Surly staff, more interested in chatting, yelling across the space to colleagues and checking mobiles. Never again.

Reading all the other reviews I realised I wasn’t alone. The staff here are impolite, robotic and just do not care. It actually stands out as one of the worst customer service experiences, time and again. You’d think they’d realise and do something!

Visité este lugar para matar algún tiempo antes de la llegada de mi tren. Me sorprendió y me horrorizó la actitud y la actitud de los miembros del personal, quienes, increíblemente, fueron empleados para trabajar allí. ! ! No estoy seguro de qué calificaciones tenían, o qué proceso de entrevista tuvieron que pasar, ¡pero dos miembros del personal parecían estar totalmente desprovistos del concepto de "Servicio al Cliente"!

When you ask for your coffee a particular way you hope that's how you will receive it - well not here. If you complain you get a shrug. Suggest you go elsewhere.

Overpriced, overcrowded freezing waiting room with what is basically a wall missing leading to.the freezer section of M&S.; It was Baltic. Never again. Awful experience. Avoid.

I find that the service is OK, but the Almond croissant I had last time was totally dry even though it was only 9am (hadn’t been sitting there for hours therefore), the guy in charge looked totally unsurprised and refunded me but not the point- if the staff are aware the pastries are dry and unchewable how do they have them out for sale. I love the croissant treat when I travel but was disappointed. What is good about it, is it is a calm space and has comfortable chairs- away from the rush of people everywhere at the weekend..

Waiting for train this cafe provides drinks and snacks. OK but slow to be served. Also seating area not set out as well as it could be.

I have never been served by a more miserable group of people in my entire life. By ordering a coffee, you are clearly presenting them with an existential problem.

Slow and disorganised service, however the quality of the food made up for that. Its got a prime spot and offers seating while you wait for your train or food/drink to go if you are more pressed for time.

Italian name a bit misleading. In effect it’s a slightly rustic Pret A Manger. Which you can take how you like. Seems one of the busier options around Euston so must have something going for it. Staff not the most engaging

Cafe in a busy train station. Nothing special but it wasn’t awful. Queue up for coffee and danish then try and find a seat - not easy when other customers have dropped off their bags at empty tables.

Dropped in for a coffee and sandwich. Not been here for a while due to poor service last visit. Same again this time! Loads of staff, but only interested in chatting with each other. Ignorant and sullen with customers (not just me)!

Cuando visitamos, la mitad de la zona de asientos ha sido cerrada a pesar de que la sala de espera está llena de gente. Tal vez la música rap rapida y espantosa estaba alejando a la gente.

No surprises, it is a station coffee shop, but coffee was nice, and so was the cinnamon Danish, and service was with a smile. I would go again.

My partner and I stopped off here for a coffee and a sandwich before catching our train. The range of sandwiches was quite restricted, I chose an egg and cress sandwich which was perfectly OK, but my partner felt slightly unwell after his ham and cheese roll. The procedure for preparing the coffees seemed slow and cumbersome. The atmosphere was dreary and not improved by the feeble attempt to decorate with books. Never again!

My mum and I popped in here before our journey from Euston. We expected that, because it was an actual coffee shop rather than a takeaway kiosk the service would be slower than normal and the prices might be a bit much- but we couldn’t have anticipated what we got. As we were deciding on our drinks the lady at the counter was quite snappy in asking ‘next please’, but as it was a busy time of day, that was to be expected. We ordered our drinks with soya milk which they charged more for, but many places do also. However, when putting our drinks through the till the cashier seemed to have great trouble and took quite a while. In the end she charged us for a decaf rather than soya although she did write soya on the cups. The people making the drinks seemed nice enough but were incredibly slow and didn’t seem to understand that people were waiting for their trains! When we finally got our drinks i thought to check with the woman that they were soya and she seemed perplexed with this idea! As we had only 5 minutes before our train after this ordeal we said we just wanted a refund. Although there were two tills we were told we would have to wait until they were finished serving a gentleman in the line before our refund could be processed. Then, the original cashier told us that we’d only paid and extra fifty pence for soya so she didn’t understand why we wanted a refund. That, however was besides the point because we hadn’t been given soya milk in our drinks!! Finally, after waiting for another couple of minutes we got our money back and managed to just catch the train. This was an extremely disappointing experience! Did the staff not know they were in one of London’s busiest stations?

Never seems to get busy...For a busy station, that's a plus. A range of pastries, crisps and baguettes. Decent coffee and also licenced! No queues or shoving around but a touch lacking in atmosphere!

Counter staff were offhand from the start. We quickly got the impression that they did not care whether they served us or not. Bread roll was tough and coffee tasteless.

While waiting for our train consumed with my daughters for £34 Everything is overpriced

Ok, range of drinks and refreshments with some tables and chairs. Staged to have bookcases and ornaments but in a station you just want good food and comfortable seats.

Visited twice - the first time for a very expensive glass of wine. The second I was ignored by counter staff so decided to leave. Cannot recommend.

All I can say is if you are happy with pigeons flying around while you have a tea or coffee or maybe lunch that's fine.

Today I was told I could t have a cup of tea in a proper cup because the four staff on duty didn’t have time to was the cups as the dishwasher was broken!!!

I ordered 2 flat whites on Saturday morning, the service was slow, the coffee was expensive and tasteless. There are lots of other better places to get coffee nearby. Next time I'm going to Pret.

£7 por un micro salchichas bap y parece que está bien para que con leche de Londres. Café estaba bien, pero luego se fueron las luces. Se cortó. . Puede ser que no puedo evitarlo, pero lo que sigue fue el poco mal que fuimos bien/promedio de forma mala. Me aclararon el café. . Muchos de los clientes. Su feliz todavía sentado en las condiciones dusky. Puede ser que tenían en cuanto a la seguridad y la salud pero sólo me vendieron un café con leche caliente y qué debo hacer con eso significaba cuando turf todos nosotros? No ofrece de llevar taza ni nada. Lugar está todavía en la oscuridad como yo. Lección aprendida. Uso café Nero o León o en algún otro lugar. Realmente sorprendido que no vale con presión o pagaré o incluso llevar tazas. Pobre mostrar hoy.

Unfortunately a continuation of the British public being ripped off at train stations. Surly staff, truly awful coffee and pastries that are as far from fresh as possible. There are many other passable options in the station. Avoid this like the plague.

No te molestes. Encontrar otro lugar para tomar un café. Hoy tuve uno mientras espera un para un tren muy retrasado. Sabía quemada y no muy agradable. Agradecería que dado mi taza en vez de tener que izquierda justo fuera de mi alcance en el mostrador mientras el personal transportado en su conversación. Lo siento, ellos interrumpido!

Milk jugs not been cleaned thoroughly in weeks. Encrusted with crud. Coffee nothing special. Yuck sort it out!

Great coffee and bacon barms, which had plenty of bacon on. A nice change from Costa. The cafe is very clean and the staff most helpful.

The seat was comfortable, the coffee was forgettable. Just lacking in taste. The place was clean enough and at least warmer than the station.

If there was a 50p charge on the coffee for a smile I'd pay it. The worst atmosphere I've ever seen in a coffee shop with staff having facial expressions like they're working on an North Korean chain gang. Not a smile, grunts when asking for money, change slapped onto the counter - £3 for a luke-warm coffee that has about as much caffeine in it as a capful of coke. Horrible place, stay clear.

Me trajo una tarjeta de fidelización lleno de sellos para cambiar por un café, pero me dijeron que el personal 2 no tome aquí, no son realmente parte de Café Ritazza. Muy engañoso porque es de marca por lo que nunca se sabe. Una pena, porque el verdadero Café Ritazza es buen café, quién sabe lo que están sirviendo aquí?

Reading some of these reviews are being unfair and picky, some people just love a moan. I visited here before getting the train back home, had a cake and drink. Staff was pleasant and friendly even though it was busy. Only reason it wasn't top marks was because the table I sat at still had cup and plate from the previous customer.

Unfortunately didn’t taste it before i left the café. I was fooled by the bright lights and smart decor. Princely sum of £2.95 too - terrible

No hay nada bueno o malo sobre este lugar. El chocolate caliente no está lo suficientemente caliente para mi gusto pero eso pasa en muchos lugares de todos modos. El personal siempre es agradable y la zona está siempre limpio

Had coffees which were so hot it took ages to drink. Very spacious. However, very surprised to see the pigeons flying around there, there must have been 3 or 4 of them dive bombing around people. Maybe a food safety concern.

Very disappointed with the rude staff who not only got our order wrong, then were grumpy and plain offensive when remaking our 'drinks'. Very disappointed that neither the coffee nor staff were good. Note: very messy and dirty tables as well

Very friendly service. Nice selection of drinks and light bites. Plenty of seating even at busy times.

Yo tenía un jamón y queso pan plano (3 libras, 99) así como un café negro (2 libras. 65). Los dos estaban bien. La línea se mantienen en movimiento, que es lo que quieres cuando tienes que coger un tren.

I popped in whilst waiting for my train, was greeted by a grunt, the lady who served me barely spoke but just nodded and dragged with her eyes. Then the girl who had made my coffee simply said 'latte', so when I asked if it was decaf Soy, she said of course in a very snappy answer and rolled her eyes at me. Then walked away.

Muy decepcionante que cobran 50 p tener una leche diferente en su café. Los clientes que son alérgicos a la lactosa (productos lácteos y leche) no necesita una alternativa y todas las tiendas de café que ha visitado previamente agregar la leche de soja, de almendras relevantes (sin carga). Qué pena que el Café Café Ritazza quiere explotar aquellos que tienen requisitos alternativos. No creo que su razón es para cubrir gastos extra, pero sería interesante averiguar por qué cuando otros éxito tiendas de café tienen el servicio al cliente como su primer enfoque.

Mejor que algunas cafeterías de la estación. No ocupados y de sobra. También autorizado. Todo va mal cuando no hay mucha gente y la zona no ha sido limpiado, pero los asistentes están charlando! No grandes en una copa de vino en un recipiente de plástico. pinta Podría hacer mejor!

I really enjoy the cappuccinos here. I would highly recommend if you enjoy a strong, robust coffee with a bitter undertone. There is conplementary wifi. Who doesn't enjoy that?

I was disappointed to not get a real mug or plate for the tea and scone that I ordered, as I was asked if I was eating in.

As far as train station coffee this was pretty good .Somewhere to sit while waiting for the train.The station was pretty busy so we couldn't believe we actually found some Where to sit.Tables we being cleaned as people left.Ok place..nothing fancy

Grabbed a sandwich and coffee whilst waiting fir our train. Usual Ritazza fare, good coffee and a pleasant sandwich. Surroundings are OK considering you are in one of the largest and busiest stations in the capital. Very busy so can be difficult to get seats. Ok if you HAVE to eat at the station.

service was ok but the Almond Croissant was rather small and dry. I love this treat when I travel but was disappointed. On the plus side it's a cool and calm space and has comfy chairs. A good place to work before a train - away from rush of station commuters

Terrible service : the 3 employees spent their time chatting, laughing (even at customers), drinking coffee and doing nothing what they were supposed to do. All tables were covered with leftovers and no one seemed to care.Absolutely terrible...Food is acceptable but that does not change the terrible impression given.

We stopped for coffee and a baguette, ordering The Italian Job, one of the new range. Coffee was average, the baguette was appalling and nothing like the one advertised. It was supposed to contain chutney we couldn't find any and when we asked for butter or another chutney to alleviate the tough dry bread we were told they only had ketchup and didn't keep any butter on the premises. Would not eat there again.

Came for a catch up meeting with a friend. Liked the ambience and way the space has been designed. Plenty of space between tables and generally around the cafe to cope with the curse of modern travellers and their enormous luggage. The counter service was reasonably efficient and the drinks were up to expectations. Definitely one of the better station cafes I've experienced and by far the best option at Euston.

For a cafe in a train station, you would expect to be paying a lot of money for a coffee. However when i cam here, i found the prices to be fair. The staff were not that bad aswell.

My first visit to Caffe Ritazza and I was impressed despite the other reviews. It is bright, recently decorated I believe with tasteful modern decor. The staff were fine and the coffee was extremely good. Don't miss your train now!

The place has been done out nice since the refurbishment. I went there today waiting for a coffee and the service was slow and the staff were not very friendly miserable faces not a very good welcome. Also a bit health and safety risk with the woman making the coffee she had very long hair that essential wasn't tied back and would be easily waving around by the food and the beverages. Looks like moral is down, probably because of miserable old people like me complaining. There is no options in the station to get a coffee so your stuck with this place.

Poor service, seemed like they couldn't be bothered. Poor selection available (not stocked)! Only positive was that there was somewhere too sit, waste of money...

Visited this cafe while waiting for my train home. There was a queue waiting to get their orders. I asked whether the staff would bring our orders to the table. This staff, Mattia interrupted the staff who was serving me and abruptly said No. You have to wait here for your order we don't do those sort of thing.He was abrupt, unfriendly and in my opinion needs some training in customer service. I hope to never visit this cafe again.

Hot chocolate was not hot just luke warm. Dtaff named adel was very rude....very bad customer service adel. Way to go...

An average coffee shop which are now on every High Street and there was nothing to set this one apart from the average. We did find a seat but shared the table with another couple.Expensive for what they offer.