Caffe Nero in Camden

Coffee frappe with half of it milk filled up. I guess they didnt havd enough ice but still made it available.

Great place for a quick bite and coffee and they are practically everywhere in London city. Best one is right beside Chancery lane station.

The breakfast was excellent, the attention of the girl who served me personally has a lot to solve 🙄

Some people at other tables are certainly unaware of their surroundings and are simple too noisy. I really did not want to hear another person's life history when trying to take in a great cappuccino.

We ordered a myriad of foods and drinks. The staff were very patient with us and let us sit upstairs for a bit even though they wanted to close up. Thankyou!

Staff are pretty miserable at this store.

Went here for lunch today, the panini barely had any content. The service was poor and the servers quite rude. Won't be going back.

Rude and dirty staf.,She licks her fingers and serves.

333 High Holborn, London WC1V 7PX Dear Caffè Nero Customer Service, I am writing to express my d. On 12/10/2023 at 8:50 in the morning, I visited the coffee shop and ordered a large coconut latte. However, the drink she served me was only half-full, with excessive foam on the top. To address the situation, I politely approached the staff member who served me. I kindly explained that I had expected a whole coconut latte, as is standard practice in other coffee establishments. However, instead of addressing my concern professionally and courteously, the staff member became aggressive and dismissive of my complaint. As a customer, I believe in constructive feedback and ensuring that establishments maintain their quality and standards. It was disappointing to experience such an unprofessional response when bringing attention to an issue with my order. I value my experiences at Caffè Nero and have always appreciated the quality of your products. However, this incident has left me feeling dissatisfied and frustrated with the service I received. I trust that you will address this matter appropriately and take the necessary steps to ensure that such incidents do not occur in the future. I would appreciate it if you could investigate this issue thoroughly and provide me with a response as soon as possible. Additionally, I kindly request that you take appropriate measures within your establishment to train your staff on customer service and handling complaints professionally and respectful P.S. The staff started speaking and insulting me in Russian but unfortunately for them, I understand Russian. Very rude! Very good and tasty coffee, the best which I drunk, but the staff is the impolite

Good ambience. Best bacon ciabatta roll and freshly ground coffee. Plenty of space upstairs and downstairs. Disabled toilet on ground floor. Clean and tidy.

Just a normal coffee shop. Nothing special

Good service serving strong coffee situated conveniently next to Chancery Lane Station.

Very nice Cafe:) Friendly and smile staff. A special very friendly Nicol who helped me to choose delicious cafe.

Staff here are very friendly. Coffee is always tasty. Will certainly go back whenever I'm in London.

Me pedi un helado de pistacho, (no es helado) me encanto. Me encanto el trato de la camarera.

The best coffee shop in town. Thanks for great service.

The gril was nice to me , but the. The boy (i am the manager ) full of in title of is possition working with a brand cap (new york ) learn how to act and talk especially if the costumer already iteract with a staff

Very convenient spot right next to the underground station to get a quick drink or refreshments. There is also quite a lot of seats available.

La chica me atendio muy educadamente, muy amable.

As it was a hot day, the iced frappe was lovely. but I always find it too milky and sweet. I wish the can adjust the strength of the coffee. Hot coffee is easier, but Ice one are already mixed with milk.

Typical Nero. Ok range of food. Good range of hot drinks. Competent service.

The staff here are almost hilariously rude. Met with eye rolls, disdain and annoyance before we had even ordered anything. The stale cake (and refusal to acknowledge the stale cake) just helped to reinforce Caffe Nero’s position at the bottom of the coffee chains.

Very rude staff, especially the woman who was cleaning !

Asked for mocha wasn’t asked what size asked for no froth but got it anyway. Didn’t get milk with coffee as asked. Won’t be back

Staff is rude. When I was looking for a table, staff suddenly yelled at me and shouted "No no, don't sit there." I didn't know what was going on. Later, I realised that the table was reserved for staff but there was no sign.

the saddest coffee shop in London. staff always grumpy, never smiles, not even eye contact 🙄 charge quickly and rolls eyes when you ask to scan a stamp card via app....

Coffee was standard for Nero's. Staff were grumpy, no interaction, and rather a bit rude.....

Great coffee and brownie. Staff is always friendly and they have partnered with nectar loyalty card so you can pay for your coffee with your nectar points.

Staff not particularly friendly or engaging. "We don't accept cash" was the only conversation I was engaged in, no apology. Won't come here again

Great sitting arrangement and enjoyed working all day from the shop. The coffee and muffins were second to none in quality.

Always a good experience, great coffee and friendly staff.

Good place to stop and eat breakfast before dealing with work!

It's Italian staff inside and make the coffee best quality possible ♥♥♥👊

Hard to beat, polite staff good coffee, warm cosy pleasant

I went for a coffee today and, while the coffee was OK, the shop was dirty spills in the floor and tables. The food display looked grubby too. There were two people behind the counter. One was doing all the work and the other was supposed to be taking orders but was half heartedly fiddling about, drinking a coffee, eating, and talking ( it seemed to be to herself). I don't know if it was her break and she had to work through it because the shop was understaffed.

Ordered our drinks was served the coffee and hot chocolate in take away cups we wanted to have inside the shop. I asked for my tea in a proper cup, it was a small cup unlike other well know coffee shops it didn't come in a teapot! The shop had dirty tables and floors. I was going to get a bag of crisps when I noticed a drink had been spilt and had dried on the packets. The staff had no interest in serving or cleaning they were too busy drinking and chatting behind the counter! Picture is of small tea which was £2.30 and a very small hot chocolate!

I wish they'd serve Fairtrade coffee.

Nice cafe in the store that had a nice selection of cakes yummy.

Great place to go and catch a quick drink or snack before heading on your way. The members of staff were so polite and friendly and apologised for the wait. Would I recommend?? Yes I would ☺

Tasteless sandwiches and dry carrot cake won't bother again

Really dirty place, no masks, grimy tables, Really rude staff too. The guy serving me was actually taking the p**s out of my accent.

ATTENTION / WARNING !! RE Omicron and Corona Virus Advisiory. Rude Staff no face masks unhygienic at this establishment in chancery lane on the date and time I went in on my second visit. Haven't done a review in ages but please read this one. I have also raised complaint with Nero directly via telephone. Awaiting Responce. Well just as I entered this Nero yesterday for second time that day 30.12 and saw the coffee barista (Female, long blond hair) sneeze DIRECTLY over the coffee machiene whilst making a coffee for another customer at the time. I then saw the lady (Female, Short thin hair (Bob sytle) who later claimed she was the manager working the tills, turn around and laugh with her making an action like omg you sneezed over everything. Lasted about 10-15 seconds. The story goes I walked in, don't think they saw what I just saw which would of been also caught on their CCTV. I asked for a coffee. I was still processing what I had just witnessed and also noticed they did not have face masks on (both nero employees). After a few mins I changed my mind and asked that they cancel my order. They seemed confused. I went on to speak directly and address with with both the cashier manager lady and coffee barista and mentioned what i had whitnessed and stated that that was not right in light of the current pandemic and they continued to make the coffee after sneezing / coughing so this was mist definitely served to the customer at the time. Both of them when i raised my concerns just looked at me with expressions and smirk grin on their faces. The cashier lady who told me that she is the manager of the barista said to me " look we don't want an argument, if you don't want a coffee leave if not order one." This was my breaking point she also had embarrassed me in front of other customers by saying this to me and not taking seriously what i had just addressed and out forward to both of them for explination. It was their care free attitude to what I had raised which has prompted me to raise this. I wish there to be a full investigation and CCTV replayed on this day to show exactually what happened so they both do not get away with this. Thanks it for now.

Didn't take cash Also gave me a milkey coffee when I asked for black and then had the cheek to ask me if I would be paying for it

In an area with a few other independent coffee shops, this is second rate. The quality varies and you never really know what you are going to get; drinks can be on point or not quite hot at all. The staff don’t really have a clear regime in place and it could be with better management to drive quality. Disengaged staff and I actually question their health and safety.

Appalling customer service, outrageous attitude. Will be launching a formal complaint.

Always an nice spot for a coffee pitstop.

Hot chocolate was excellent i must say.

OK caffe nero, great coffee but a con they charge extra for oat milk.

Usually quite busy but if you can find a seat is a nice place to seat in

Great coffee in a safe a distanced cafe

Not that impressed with how early they close the upstairs. Doesn’t feel like a cafe you can relax in or get work done. There is a very strange seating arrangement upstairs as well. They have a bunch if chairs just lined up together. I have no idea why anyone would sit there.

Love the quality of coffee, and the team was really kind and funny :)

Staff are very friendly and it has a nice atmosphere. Can't ask for more

bitter coffee, not so nice pastries..sorry

Being a regular at Nero this was not a good experience. The cappuccino I ordered was not right, it was too strong. Not enough milk. (compared to my usual Nero) The barista (girl) was obviously disinterested in working here. Not one smile or acknowledgement for any of the customers and cold with all her interactions. Again not my usual Nero experience. Perhaps just a bad day for the barista and therefore for everyone else.

There are a few branches located on High Holborn. This appears to be the only branch open at present with the lockdown and pandemic. Obviously busy being one of the few coffee shops in the area that are serving customers. Take away only. Social distancing was fine. There was only one member of staff who did well to manage the long line efficiently. Pleasant. I had a weak black one shot americano and porridge with oat milk. Both were perfect and a nice breakfast on a cold morning. I had the porridge plain but there is a selection of toppings. I like the fact they serve the porridge throughout the day and you can customise the milk and toppings. What is also nice is that it is freshly made so it's piping hot and very comforting. Lovely selection of hot drinks, savoury items from soups and sandwiches to pastries, cakes and more. Limited range at present with the lockdown and opening hours are naturally reduced.

The best coffee in the area made by blond girl. Always polite, nice and professional! Would come here again and again even if it's quite far from my house because of outstanding service and amazing coffee quality. In general all the guys who are working there are nice. Highly recommend this place😊🥰

A relaxing place for a good quiet coffee on a Sunday morning.

Awful customer experience- will NOT be going here again. Take some lessons from Pret. Got served inccorectly and with atitude by what can only be described as Miss Trunchbull from Matilda. vile lady

The barista girl was very knowledgeable and polite

People always very good and professional. I can't go past the place without going in.🙃🤩

Good venue to eat and drink the chance to relax

Slow service, didnt know where their beans were from, had to ask manager.

Horrible customer service. Talked to me without looking at me. I had to ask for the receipt and it was almost thrown onto the counter and not given to me. Definitely not coming back here.

Café suave, preço 15 reais e local com poltronas

Pretty standard, nice place in the middle of london, would go again

Hot chocolate here should be renamed luke warm watered milky drink, hot chocolate is supposed to taste of chocolate.... Not here and service was poor staff don't listen and don't communicate with each other over orders.

Good coffee and friendly service

Very nice coffee shop in Central London

Hot chocolate milano hype is real

As a sandwhich bar its great, with fresh produce and efficient service.

After having specifically asked for not too hot, is always too hot, that means you don’t even listen.

Coffee OK - but only one lavatory cubicle and neither soap nor running water to wash your hands afterwards; very glad I didn't eat anything there.

Perfect place for a quick bite. They have vegan options as well.

Once again outside was filled with the organised beggars Who weren’t customers on the chairs staff and management accept this.i Tried to sit but was abused They do this everyday and many customers won’t use the cafe because of this

Ragazzi gentilissimi.. Cortesi e sorridenti tranne ragazza (bionda robusta)... Non è il suo lavoro.. Non sorride non gentile.. da' solo ordini a chi lavora con lei.. Pessimo elemento in un locale pubblico!!!

Staff don't know how to make coffee

Very nice and cosy place!!! Friendly staff

Coffee in a coffee shop, clean, fast 👍

Recientemente comencé a visitar este Caffe Nero. Buen café, buena ubicación pero el servicio puede ser extraordinario. Un barista es hosco hasta el punto de ser grosero. Es tan obvio que las últimas 2 veces que terminé riéndome de su actitud con otras personas en la cola. Pero realmente es desalentador.Sin embargo, el aprendiz baritsa, que creo que es francés, es encantador.

The food was good but the staff wasn't very friendly and it took a long time to be served as it seemed to be just one person working in a Saturday afternoon.

Mediocre coffee and not very kind stuff.

I bought fruit salad it was not fresh. Fruit taste awful. So I just left it in eaten ☹

Gran lugar después de ir de compras o quizás antes del teatro. Amplia y cómoda sala de estar, algunos asientos agradables y un buen ambiente. Ubicado muy cerca de la estación, muy bien ubicado. Un montón de aperitivos, pasteles y sándwiches si te apetece un aperitivo y, por supuesto, buenas bebidas. Lo único fue que estuvimos allí al final de la tarde y solo había un servidor, así que el servicio fue un poco lento, pero cuando llegó la bebida fue bueno.

The coffee and environment were excellent, apart from a staff (tall and slim with earrings) who I asked nicely and politely to help me clear a table upstairs that all the table were busy of trays and cups. The reply I have received was "when will have time that I am busy with other customers" in a rude way and I do not want to add the tune I have been given and nevertheless I was not a customer for him that I just spent almost £12 to be treated like that. I did not want to overload him with more duties, all he could have said to me was "I will be right there in a moment rather than being rude". No one arrived to assist the upstairs area to clear the dirty cups. There were others customers wanted to sit in as the could not find a clear table. That is the reason I am given 2 stars as this chap made it difficult to speak to. This staff should learn how to deal with a customer in a polite way.

Fast service but grumpy staff. Cappuccino, flat white and espresso are not that great. Common taste note: burnt coffee!

It was good. It is a small cafe and it did not have much choice. Quite cramped inside and directly on busy polluted road. Now the positives: it near the tube station access, the staff were extremely nice and helpful. Considering we visited on a Saturday late PM staff were still very helpful despite probably being very tired. What we ordered was nice and good price. My child was happy with the choice and break time from walking. The place was clean. Thank you.

Very nice coffee. Staff were exceptionally friendly the two days I popped in last week.

Nero...not the Emporer, the coffee chain...

Well priced, fast service and reasonable wifi.

Stopped for quick breakfast with family. Cappuccinos are ok and food is ok. Restaurant needs some cleaning.

First thing in the morning the queue goes out of the door and into the street. That says so much about this place.....outstanding.

Small old city venue, staff polite

By far the rudest and most miserable staff i have EVER had the misfortune of having to order from. ABSOLUTELY DISGUSTING. Whoever runs this place seriously needs to get a grip of their staff.

Nell' insegna c' è scritto caffe italiano, ma non lo fanno cosi male nemmeno in autogrill.

Rude staff! Terrible service. Disgusting what Cafe Nero thinks is acceptable. The complaint was filed and completely ignored. Avoid and choose one of the many other coffee options

Great coffee, exactly what I expect from Nero, but the morning staff are some of the rudest I've ever been served by. The only reason I go there is because it's next to the station by my office, but I don't think that's a good enough reason anymore. The queues are long, so they'll shout "what do you want?" down the queue and roll their eyes if you take longer than a second to respond. There are some nice staff members there, but the majority are all clearly miserable and just care about churning out as much coffee as possible.

I also had a similar experience to one of the reviewers below. The female barista was rude and disinterested, and then proceeded to make my coffee wrong.

Best place to meet just outside the station

Good coffee, standard variety of snacks