Caffe Nero - Reigate in Reigate and Banstead

Loos filthy look like they’re never cleaned bathroom floors bins simply look dirty. I cannot fault the friendly staff.

Cafe Nero Reigate manager Shaun is Rude, unfriendly and homophobic I recommend he is replace as soon as possible. All the rest of staff are excellent but he stands out like a sore thumb

Great drinks and smashing service today (02/03/2024). The team working were friendly and made my grumpy toddler giggle. Thank you.

Great hot chocolate and friendly staff. They were very efficient. The dogs loved the Pupcups and we will be back very soon.

Rude, unfriendly, unhelpful, slow and messy staff. Why they chose to work in customer service and how they managed to get employed is a mystery.

Staff seemed disinterested and not wanting to be there. Anyone would have thought I’d been putting them out on a limb asking for a coffee. No please or thank you when asking for payment and after I’d thanked the staff member for the coffee. Don’t intend to visit again - lots of choice of coffee places in Reigate so happy to go elsewhere for better service - a smile wouldn’t hurt the staff I’m sure.

Only had a coffee but we sat outside and watched the world go by. Pleasant staff. Food looked good but we weren't hungry.

Pretty rude staff member seemed to eavesdrop on my friend and I discussing where we’d take our takeaway coffees, barista misunderstood and snapped “yeah I know it’s a takeaway that’s why I’ll put it in a takeaway cup”... we said Yes thanks we know that... then I said to my friend the drink was really cheap because of the discount and he snapped again “well you can pay double if you want”... what? Both times we weren’t even talking to him/complaining... kind of ruined our visit that he was so snappy and rude (Young guy with dark hair in two braids)

Words cannot descirbe how gormless, rude, moody and slow all 3 staff members are in here. I should give 5 stars for absolute novelty factor - pay to be ignored!!!!The pastries are uncooked, squashed and will upset the strongest of stomachs. The coffee's are piping hot and served with zero eye contact, no "hello" no "thank you" just a nod of the head to say "yeah.....what do you want".Choose between Morticia from the Adams family who has zero expression and looks like she has seen a ghost, the military commander who will order you to pay with zero facial expression or the half asleep bloke who just doesn't seem to know why he is there - together they are the dreamy team!

Of the chains I usually prefer Cafe Nero, but the Reigate branch is poor in terms of both service and coffee. The baristas are often slow, unskilled and rude. The space is great, but is not kept clean. In my experience this is not typical of Cafe Nero staff at other branches.

Really dont like to leave a bad review, but just have to. I use Nero regularly as it is convenient, but the service there and coffee is terrible. In particular, they dont seem to have a clue how to warm/froth milk and you end up with half a cup of coffee and a load of froth. It's a coffee shop - the coffee should be good and the service should be right. Shame - neither is rocket science.

This is an odd branch of the popular chain. There seems to often be a line of customers waiting to be served, however the staff seem disinterested and I have never had an acknowledgement despite often waiting at the back of the line. On my latest visit as the line was dealt with the staff disappeared until I found myself waiting behind one other customer who had eat in items! I endeavour up waiting almost as long for his order to be dealt with as I had been cueing. When I mentioned this and asked for my coffee and mentioned I had a train to catch, I received a sullen response and my order banged in the counter. The only aspect wrong with this branch is the customer focus or lack of (the coffee is always excellent).Try Cafe Rouge across the road.

This place is always busy. I see the staff are now a really good crew working there now. They are friendly and respectful and see they work their butts off. Yes it's a bit messy sometimes but what Caffe Nero isn't in the UK! That's part of their reputation (Caffé Nero). Good coffee, sometimes messy. But as a whole this branch is a great one to visit. New manager from what I can make out and some newer faces in the work force. All very pleasant.

Great location but shame about the slow service. One till 4 staff and only one member of staff working All tables covered in dirty crockery with nothing cleared in the 45 minutes I was there. Disappointing.

Bitter bitter cold coffee served by the most miserable staff in Reigate! No hello, thanks or goodbye Costa from now on I feel.

Met a friend for coffee I accept it was lunch time so there was a queue, however service was slow the black coffee was only warm and the cream on the other was poorly served, dropped down the cup and was not served with a saucer which it needed. Downstairs was full with small tables close to each other. Upstairs was better but tables not cleared. All disappointing especially with better independent coffee houses near and they don’t make the most of a splendid building.

Ok so i drink coconut lattes and prefer theirs to any other. My only real criticism is they need to be quicker cleaning tables upstairs. But friendly staff and generally good service. It serves it's purpose.

Almost perfect for working remotely - lots of little tables, plugs, decent wifi etc. Coffee is quite good, cakes etc. are fine. Service varies a bit depending on who's working, but always quite friendly and helpful. Think they are missing a trick by not doing table service - lots of people work upstairs on laptops and would probably buy more drinks/food if someone came round taking orders, but don't want to risk losing their table/having their computer stolen and stay put at the table without eating/drinking anything for a while. Can be a noisy place to work when mums and tots are in, but that's fine - it's theirs too. Piped Jazz can be a little too loud, especially in echo-y upstairs section. Great location in central Reigate, covered smoking area outside, space for bikes/buggies to park, sofas and bookshelves upstairs make for a more relaxing venue than other chain coffee shops in Reigate.

Nice place to have a coffee & cake. Quite expensive for what it is & tables very squashed in. Prefer small cheaper independent coffee shops!

I visit loads of Neros and wouldn’t ordinarily bother with a review, but the building housing this one is so unusual it is worthy of comment. Lovely place, with a small downstairs but massive olde worlde upstairs accessible to pushchairs via a lift. Two in one; historic building plus coffee.

Fantastic hot chocolates and a lovely ambience. The range of food on offer also looked very tempting. I will be back to try some of it out!

This is the first time I felt I had to write a bad review of a cafe or restaurant but I was very disappointed. At 8.30am on a Saturday morning there was just one Trainee Barista serving, a very pleasant girl but she was under a lot of pressure with a queue forming with no help. It was very unfair to leave someone alone who is not fully trained and because of this made a porridge that was solid and could not be eaten. The restaurant needs a good clean, the walls and paintwork are very dirty and the floors need a good scrub, all very off-putting when you are drinking and eating.

Nice place located in heart of Reigate - can get a bit busy downstairs at lunchtime but that's a sign of a decent place! Not cutting edge, just pleasant food and drink albeit a tad pricey for what you're getting but ambience is nice and there's a relaxed atmosphere.

First time I have had coffee here. Delicious cup of coffee and the carrot cake was Devine. Lovely area to drink coffee. Only complaint would be that the rest room needs to be checked at bit more often. Otherwise loved it there and will return for more cake!

This is a great venue with a fantastic relaxing ambience on the upper floor of this old town hall. Lots of book and sofas, my kind of place! And the coffee and chocolate was excellent, of course!

Trevlig personal, men stod väldigt länge i kö. God varm chocklad och bra utbud och priser. Ovanvåningen var inte alls en mysig miljö och sitta och fika i.

Came here for the monthly geocaching meet up, went upstairs and was shocked to see how nice it looked, everything was clean and the staff were friendly enough, the only let down was the price of my coffee. I would visit again though.

I have been here a few times and the coffee is always great! The staff are friendly and the atmosphere is nice too.

This is functional if you just want to grab a quick coffee. Service can take a while but this is due to volume of customers. Tables often need cleaning and it feels in need of a refurb.

Fuimos un sábado por la tarde. El personal no es muy entusiasta acerca de su trabajo. Bolsas negras bin (completa) en el aterrizaje en escalones a los aseos. Wc sucia. Arriba muebles viejos café salón que necesitábamos un limpio. No está al nivel habitual café de Nero. Yo evitaría este café bar en el futuro ya que hay lugares mucho mejores en Reigate.

Siempre estaba lleno de abajo descubrí el muy cómodo arriba, ya que los sofás y disfrutar regularmente mi capuchino.

Es Reigate y muy elegante - o así que pensar. Estamos inundado con cafeterías y hay que evitar esto, ya que el personal es servicial, aburrido y distraído.

This is easily the 1st or 2nd best coffee shop in Reigate, I visit here frequently as I live in the general area, they provide you with a large number of food and drink that are of a very high standard and for a very low price, there is a second floor with newspapers and books that you can read with your beverage, the staff are very kind and helpful, they also provide nice, in the shade, outdoor seating!

Love this place especially the interior. Mostly families, good staff, a bit smelling moisture upstairs that is the only problem

I know it is only a coffee shop and not a Michelin star restaurant but this place deserves five stars for two reasons. Firstly the staff said hello when we walked in and bye and thanks when we left. This made us feel like people not just customers. Secondly their range of hot chocolates is out of the ordinary - and delicious!

The staff dont welcome teenagers nicely even when drinks have been bought and there is no disruption being caused. Don't recommend due the staff and I will not be returning.

There's something missing here. It's in the old town hall, a lovely building, rescued by the arrangement with Nero and reasonably refurbished. it's inevitably formulaic, which means the food's dire, while the coffee is generally good. Staff turnover seems high and I'd not say customer service and interaction are their strong suit. Everything is wooden, so the noise level is distractingly high, especially upstairs and especially when noisy, uncontrolled children run riot, while mummy converses about the family's latest 4x4. I gave up a long time ago trying to have an adult conversation without screaming to be heard across a table and so avoid the place.For a (relatively) fast cup of good coffee, choose downstairs, if there are no children, and watch Reigatians go about their retail therapy. It's a busy high street and the town hall creates a slight chicane in the one-way high street. This means you have a keen vantage view.

We come here regularly with and without the kids. It's always friendly and the staff work hard. Tasty coffee and a lovely setting.

Three of us went for hot drinks: good coffee, which was hot, excellent chocolate and friendly staff. Chairs basic, only downstair suitable for disabled as lift out of order.

I was not going to review a cafe chain such as this but wanted to make a comment on the staff. Initially we were ignored as the member of staff was talking to the person in front of us who I thought was a customer. However this conversation went on and on and I realised that although the person in front was having coffee they were discussing something in detail which meant that we were kept waiting for longer than was necessary. While we were waiting I helped myself to a muffin and put this on our tray. When we eventually got served the member of staff reprimanded us, quite rudely, on helping ourselves to the muffin. She then went on to slop a lot of the coffee into the saucer. Not the best experience. Nice building but very, very steep stairs. Toilet is upstairs. There is a lift.

Really nice coffee & sandwich & pleasant staff. I love Nero and this one didn't let it down. The upstairs seating area is lovely and really nice just to sit and get some work done.

Le Caramelatte est trop trop bon! Joli endroit, et servent de bonnes boissons!J'adore et je console vivement!

Came for a cup of coffee which was pleasant enough. Never going to set the world on fire but it's a nice building which has been well updated and the cup is good

Went to lunch here today with my two daughters and grandchildren. The cafe itself is good but the disabled toilet upstairs is dreadful. The cafe has been refurbished but not the toilet. It is dirty and just looks awful. Having to take little ones in it to change them is just not what you want to do. My lunch was pretty tasteless. I had an egg and cress sandwich. Coffee not very pleasant.

Burnt milk, under poured shots. No one else waiting but he made my coffee wrong twice and then toasted my sandwich. A very painful 7 minutes. Epsom much better.

I went with a friend at around 2.30pm... probably not the best time to go, as it was packed with young adults lounging around with nowhere else to go. One sofa was occupied by a couple heavy petting... kind of off putting, when you just want to have a catch-up over a coffee with a friend. We had to remove the rubbish piled up on our table, before we sat down. It was very busy, so the priority for the staff was getting those coffees made. Maybe, the morning would be more suitable for our needs in future. I will try it again, as the venue is convenient and over all look pleasant.

Came here Wednesday morning and although starting to get busy the kind waiter carried our lovely hot coffees in one hand above his shoulder up the spiral stairs for us. We were very capable but he had a fab sense of humour and was very jolly and welcoming.Sat upstairs and saw quite a few parents on their own using the lift with children in pushchairs, then noticed the same jolly waiter coming up the spiral stairs brining up the hot drinks/order with a smile for them.How lovely this is his day job, does this all day every day and yet brings fantastic customer service :)

Visited on a very busy Sunday morning with our dog.It is very nice to be able to sit in the warm with your pooch instead of shivering outside!There is seating however, some undercover if you prefer to brave the cold. The staff were all welcoming and we had lovely hot chocolates.Noticed that as well as the usual cafe sandwiches, toasties,cakes etc, they also do soup, pasta and rice dishes.There is also seating upstairs ( lift on ground floor). Toilets are down a flight of stairs( quite cramped and could be improved) not sure if any are available upstairs for wheelchair users.Will definitely visit again as it is such a bonus to be able to relax over cafe goodies with your furry friend!

The revamp of the interior is really nice and was quickly done. The coffee is excellent and service always tries to be personal and friendly - unlike the conveyor belt feeling of being in Costa. The atmosphere ranges from chilled out / friendly to happy chatty people. It is our first choice of coffee shop in central Reigate.

New refurbished caffe Nero... Ideal for a catch up coffee and something warm to eat... Highly recommended best place to go in Reigate and beautiful.

Tha atmosphere is very sad....the coffe si not very bad...but...not a true italian coffe...the croissant is very good...

We always pop in here for a coffee and a cookie on a Saturday morning. That's me and my daughter. She loves the cookies and they have the San pellegrino fizzy orange that she likes. Baristas are always friendly. Downstairs is nicer than upstairs. Sit and watch the world go by.

I'm amazed to find a negative review on here. So much so that it drove me to write a review myself. We go to the Nero in Reigate weekly, sometimes more, and find the coffee fantastic, service friendly and food very good quality for a chain. There is space upstairs to spread out and read in this lovely historic building. Definitely one of the best places to have coffee in Reigate.

Not always a fan of chains but this place was great. Enjoyed the coffees, done just right for me. There was a lift to further seating upstairs which is great for me as I'm disabled. The barista was very friendly and welcoming. Very impressed and will go back again...and again.

I like Caffe Nero. This branch is nicely placed in the centre of town under the Old Town Hall. Snug inside and on a warm day pleasant seating outside to people or traffic watch. Caffe Nero serve one of the best coffees and adequate snacks to pass a pleasant half hour.

There are many of these coffee shops nowDays but for me Cafe Nero is my favourite and in Reigate the staff are just so welcoming and friendly topped with a great coffee perfect for me

The coffee on offer at Nero is only consistent in one thing and that is that it is awful. I'm not a fan of Starbucks, but given a choice between the two, would have preferred Starbucks to have stayed in Reigate and Neros left.