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4.2

Based on 530 opinions finded in 2 websites

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Nº 415 in 950 in Plymouth

Nº 95 of 169 Other cuisines in Plymouth

CUSTOMERS TALK ABOUT DISHES WITH..coffeechocolate

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Great coffee shop, super friendly team, lovely atmosphere, as always with Caffe Nero the coffee was wonderful.

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Paul Hammond . 2024-09-09

MORE AT Google

Friendly staff. Not too busy. Good coffee.

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Valerie Arnold . 2024-08-27

MORE AT Google

I go here every Friday before work. Staff different but service all excellent. Free coffee today whoop whoop For me coffee tastes better than most.

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Martin Hippers . 2024-08-09

MORE AT Google

Young lady knows me as a regular ,obviously has an issue with me, serves me with her back to me ,no eye contact, started to make the drink without first asking what i require, needs to brush up her customer service skills, and treat ALL customers the same

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John H . 2024-07-22

MORE AT TripAdvisor

Went in Cafè on 24th June 2024 about lunch time ish with a friend and got ignored by staff and asked everyone else for their orders apart from mine as been in queue before anyone else and never got served apart from my friend. So me and my friend walked out. Not happy at all.

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Laura 1997 . 2024-06-25

MORE AT Google

The best frappe pistachio ever. Made with love ❤️ #Nero_for_life

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Hadeel Hama . 2024-06-12

MORE AT Google

Absolutely love this place, so homely, with wonderful staff who treat us OAP with dignity.

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Michael Girton . 2024-06-02

MORE AT Google

I adore this cafe for the best luxury mocha and friendly staff!

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Katia Vinokurova . 2024-05-04

MORE AT Google

The staff are always cheerful and friendly, good atmosphere and lovely Italian style coffee. The food is very delicious. It’s perfect for taking your laptop and finalise all of your unfinished work, especially upstairs. The toilets are always clean but a bit old. Plymouth high st Nero is my favourite destination!

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Shaymaa Al-juboori . 2024-04-26

MORE AT Google

Very dirty and unhygienic . Those espresso glasses shots has to be cleaned regularly. I saw that lady put her finger into the espresso glass and poured it to cup 😑.

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Mohsen Ahmadian . 2024-04-09

MORE AT Google

This is a nice clean Cafe Nero with friendly staff. The upstairs was busy when we came but there was a nice atmosphere. Drinks were good too. The toilets are a little weird - one of those rooms within a room situations... could definitely do with a few more.

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Scott Redrup . 2024-03-30

MORE AT Google

Good service. Was able to manage anyone in the queue and some lovely places to sit. Staff was quick to clear away table from when people left

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Graham Scholes . 2024-03-19

MORE AT Google

All good. However, the gent's toilet has a toilet paper container which is falling to bits, held together by ancient sticky tape which keeps attacking the customer !

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StuartAnderson388 Anderson . 2024-01-25

MORE AT Google

Busy little coffee shop in Plymouth. Normally a que to be served but the staff are welcoming and friendly. The coffee and cakes are unbeatable. Worth the visit.

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Darren Peart . 2024-01-14

MORE AT Google

Tastiest tiramisu and good coffee, nice service.

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Andi S . 2024-01-03

MORE AT Google

Una din primele cafenele in care am intrat ca si turist. Personal ok, servire placuta. Una sintrw vanzatoare vorbea romana fluent 🙂 ceea ce a facut comanda cu mult mai simpla.

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Smary M . 2024-01-01

MORE AT Google

By far the most superior coffee shop on the high Street

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Danielle Cooper (Dani) . 2023-12-29

MORE AT Google

Went to get a coffee and the blond barista rolled her eyes at me. Also very sticky tables. A lot of reviews talk about how nice the baristas are but it's very hit or miss.

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Jasmin Naumova . 2023-12-11

MORE AT Google

Usually pop in here, great staff and service, can be a little crowded downstairs and not impressed with laptop users hugging the large windows upstairs having just 1 coffee each !

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SIMON NORRSEMAN . 2023-12-03

MORE AT Google

Great value for students, and they made the coffee very quickly! Unfortunately, that's where the good points end. There's a huge disparity between the baristas as to who knows how to make coffee, and who doesn't. The barista who served me didn't clean the group head, so my coffee had a bitter and burnt aftertaste, and the milk was steamed for too long. I ordered a flat white, and it looked like an even bubblier cappuccino.

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Fraser Campbell . 2023-10-16

MORE AT Google

Mocha ten times better than Costa, please get one in Plymstock, having the three+ app where any drink any size is £1 is great

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John Jags Jagger . 2023-10-05

MORE AT Google

Popped in at 13:25 Sunday 24th September 2023 for a coffee with my daughter. Daughter decided she wanted an amilkshake but couldn't see any on their menu. As we turned around to leave the cafe, one of your "not so delightful " girls serving shouted at the top of her voice in a very sarcastic tone. "THANK YOU GOODBYE". If this is behaviour you tolerate from your staff, you should be ashamed. Needless to say, i won't be returning

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fiona7181 . 2023-09-24

MORE AT TripAdvisor

Good people, good coffee in a good, convenient place.

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Gregory Baser . 2023-09-15

MORE AT Google

Disappointing! The whole place was grubby. The tables were so sticky and needed a good wipe down. Visited a caffe nero in London recently which was lovely. Coffee ok, but croissant not even warmed, or the offer of it being warmed. Whole place was grubby

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Sue R . 2023-08-21

MORE AT TripAdvisor

My fave place for coffee. Cornwall St is my regular, but whichever Nero I use, they could all do with a good clean!

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Lou . 2023-08-20

MORE AT TripAdvisor

Had coffee's on outside table recently, most disappointed as tables were all filthy with cigarette ends and old cups ect, this wad every table nearly, probably lack of staff as only two people serving, won't be back oh and coffee's were cold.

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Paul Nash . 2023-06-29

MORE AT Google

Awful customer service, asked to leave after taking longer than 20 mins to eat food and drink my coffee when it wasn't even busy.

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Scott . 2023-06-04

MORE AT Google

Brilliant customer service, very good tasting coffee, hard working staff. Plenty of seating area including outside and upstairs.

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Marian O . 2023-05-24

MORE AT TripAdvisor

Great coffee and great service from the staff. One lady was very bubbly and funny which makes a change !

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Alexander Stewart . 2023-05-21

MORE AT Google

Always friendly and happy customers service. Nice choice of cakes , cozy atmosphere. Upstairs sitting area also downstairs and outside when nice weather.

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Kerstyn L . 2023-05-19

MORE AT Google

Great coffee friendly welcoming staff always

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Joan of arc Green . 2023-05-04

MORE AT Google

Always love the coffee at Caffe Nero, but the decor hasn't changed in years. Long overdue for a bit of a makeover I think.

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Paul Faithfull . 2023-04-11

MORE AT Google

the staff are always super friendly and kind

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Rebekah Sumner . 2023-03-29

MORE AT Google

Pre covid, this was the best place for coffee in Plymouth, the service quick but relaxed and friendly. I've been twice in the past few months (late 22 - early 23), and it is grim. Coffee was weak so I asked for an additional shot and there was some animosity. The table upstairs was sticky and overall the place is quite mucky. I guess staffing nowadays is difficult but such a shame how a formally great place is now so shabby.

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Fred . 2023-03-24

MORE AT Google

Good local cafe, with great service

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Michael J. Sizeland . 2023-03-18

MORE AT Google

Always a reliable place for food and drink

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Warren Gino Giannasi . 2023-01-28

MORE AT Google

Took 10mins just to get 4 drinks. Polite staff tho.

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G Dad . 2023-01-12

MORE AT Google

Nice location but staff not as efficient as they could be

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Kelvin Baines . 2023-01-10

MORE AT Google

De los mejores cafés que he probado en inglaterra, tienen café de Milán, me gustó mucho

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Maria Del Carmen Cantalejo Dechamps . 2023-01-01

MORE AT Google

Fairly busy but the staff get through the queue quickly enough and with good service. Coffee is as good as you expect from any Nero's As with many coffee shops my real issue is the space afforded to the pretty constant queue making for shuffling past and feeling of always being in the way, the seating area outside suffering the same problems for passing foot traffic with many trying to cut through the seating.

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Alan Greep . 2022-12-14

MORE AT Google

Visited in a busy Christmas rush period. Coffee is good, Pan O'Chocolate was OK. Space seemed a little dim

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Harvey Wayne . 2022-12-13

MORE AT Google

We use this Nero regularly… Simply because the standards are excellent and the staff are Top Drawer….. Alex and the guys are SO friendly and everyone I know appreciates the consistency of the experience. Well done guys Monty & Julie

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MontyPlymuth13 . 2022-12-10

MORE AT TripAdvisor

Cakes are a bit expensive for small portions. Coffee is great. Staff are quick and friendly.

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Tom Kenny . 2022-12-08

MORE AT Google

Nice cafe with comfortable seats, staff are polite and friendly.. Met a friend here for cake and a coffee... I ended up having a pistachio donut.. it was different in a good way but super expensive.. even by comparison to say krispy kreme.. it was a nice treat but over priced. The coffee was good though.. and it wasn't too busy so we were able to relax and catch up. Just to note, they allow dogs in here, which I actually am happy about.. but for those pet owners who have dogs who can be a bit 'temperamental' please be considerate before bringing your dog here as there isn't much space if your dog decides to take issue with another dog and not everyone whos in there will be used to dogs or want to deal with that.

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Lion Queen . 2022-11-10

MORE AT Google

Nice, welcoming and cosy ambience on a cold and rainy November afternoon but over £4 for ONE Chai Latte is excessive and not value for money.

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Beth K . 2022-11-04

MORE AT TripAdvisor

A nice homy place with quite an atmosphere attached!

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Peter Graham . 2022-10-27

MORE AT Google

The staff no matter how busy are always welcoming and friendly

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Matthew Staddon . 2022-10-22

MORE AT Google

Really good coffee. Friendly staff

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IsabelleFreya . 2022-09-25

MORE AT Google

This must be the best Caffe Nero. All quick, efficient and friendly as well as serving good coffee. The service is good. Also, Alex who work there deserves a mention as she seems so know all her customers and always asks how they are and has a smile for them with a friendly greeting.

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selosra . 2022-09-23

MORE AT TripAdvisor

No trip into town would be without a caramel latte from here.

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Terri Lamerton . 2022-09-03

MORE AT Google

Raw coconut latte iced iced iced without additional sugar Iced superbly! No sugar added but still has the sweetness of coconut milk and not too strong coffee taste Perfect for those who don't like bitter lattes

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7 Kris . 2022-08-31

MORE AT Google

Great little coffee shop, fast service, friendly staff 😀

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Sammy Felfel . 2022-08-30

MORE AT Google

Just decaf coffee...bit dear though.

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LYNDA GALE . 2022-08-26

MORE AT Google

Service was reasonably quick but staff member was impatient and quite rude. Premises itself is small but had quite a good feel / vibe to it.

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Christopher Binks . 2022-08-24

MORE AT Google

Lovely coffee, great atmosphere

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Russell James-Woodley . 2022-08-14

MORE AT Google

This has become our usual coffee shop. I can't recall ever having a bad service or coffee here.

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James Mingo . 2022-08-14

MORE AT Google

Situated in the city centre with pay & display parking nearby. Good quality coffees & beverages. Nice selection of sandwiches, cakes & pastries including a vegan raspberry croissant. All types of milk offered for choice or dietary requirements. I went in at 8.30 am on a weekday & there was quite a lengthy queue of people grabbing their pre work caffeine hit. The pain au raisin I had was still warm. The staff were very efficient & friendly.

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Julie Manning . 2022-06-28

MORE AT Google

The internet here is terrible. Genuinely awful compared to other coffee shops or just any regular high street place. Shame as upstairs is a nice space to work but the internet service at this shop is something I would expect maybe 20 years ago when the internet was a new thing still. Even using hotspot off of my phone barely works in this place. This is the last time I come here. Please fix it.

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Alex A . 2022-05-28

MORE AT Google

Great coffee and friendly service

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Paul Austin . 2022-05-22

MORE AT Google

A great cup of coffee. The staff were very polite and went out of their way to engage with the customers. I would have a coffee here over any of the competitors in town any day of the week!

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Adam Oats . 2022-05-05

MORE AT Google

Sadly not overly impressed with a Peruvian Blend Cappacino !

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jerry manning . 2022-05-04

MORE AT Google

A nice relaxing place to have a cuppa and watch the world go by

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D V . 2022-05-03

MORE AT Google

Service is good ,but even good coffe doesn't taste well inside this such unpleasant interior -or lack of any decoration specially upstairs.Plus dirty toilet was another minus. Shame as a staff is working hard and coffe is good but there is nothing what will make me to come back for a good coffe.This place is not for those who value high quality and standards.

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Daria B. . 2022-05-02

MORE AT Google

Good service! Short notice of toilets x

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Christine Zacharkiw . 2022-04-29

MORE AT Google

I've been enjoying my mochas at Caffè Nero in Cornwall Street, Plymouth for quite a while now, I don't want to go anywhere else. They make really good oat milk mochas for me and it's amazing service. They are such a lovely bunch of baristas at this Neros, cannot find any fault whatsoever so it's 5 starts from me.

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Alicia Coumbe . 2022-04-16

MORE AT Google

Great coffee, great staff, what's not to like? Always friendly and helpful. Coffee is lovely, free WiFi a bonus. Thoroughly recommended.

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Alver007 . 2022-04-11

MORE AT TripAdvisor

Nice place for a coffee in the centre of Plymouth

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david lock . 2022-04-06

MORE AT Google

Great coffee, but disappointed there’s extremely limited choice for Coeliacs. No savoury gluten free food at all, I was offered a chocolate brownie, OK if you want something sweet, but a bit limited if you want something savoury.

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Loveday2016 . 2022-03-31

MORE AT TripAdvisor

A classsic nero , nice place at the town, just next to the mall.

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Ahmet Yildiz . 2022-03-29

MORE AT Google

Very polite service from the staff . Very open and honest explaining any situation. Great coffee in a comfortable and relaxing environment.

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Graeme Alexander Taylor . 2022-03-14

MORE AT Google

The staff were so charismatic and helpful! The drinks were 10/10 and the food was delicious! Can't wait to go back 🤗

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Faith Bowater . 2022-03-14

MORE AT Google

Friendly staff, relaxing and good coffee.

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Rob Revell . 2022-02-21

MORE AT Google

Woman who served me at 11:00 today with dark hair, tied up at the back; Absolutely fantastic service. She was friendly, quick to notice and serve me whilst I was in the queue, very polite and professional. Overheard the man with the longer hair who seemed very good too. Kudos to such a great team 🙌🏻 Oh and the mushroom toastie was very good.

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Jon Wright . 2022-02-21

MORE AT Google

The manager Alex and her team are all fantastic. Alex really sets and example for her staff, and each one is so welcoming, knowledgeable and friendly!

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Ryan Graham . 2022-02-20

MORE AT Google

Friendly & welcoming staff with ambient atmosphere within café. Had Mocha although drink not as hot as it should have been which was disappointing. Tables had not all been cleared; had to remove dirty crockery before sitting down.

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Rose4 . 2022-02-15

MORE AT Google

Nice place, wonderful staff,great coffee.

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Steve Corrie . 2022-02-04

MORE AT Google

Didnt stay no seating available

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kelvin rose . 2022-01-11

MORE AT Google

Normally love this cafe. Today though a different experience. The coffee supposedly caramel latte was merely lukewarm milk. Not nice at all.

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Sue Radford . 2021-12-12

MORE AT Google

Absolutely amazing customer service. Greeted individually as each customer entered. Welcomed in with a smile. Polite, bubbly staff. Real credit to the company and exactly what you need after a long mornings shopping. Thank yous and greetings on leaving. Well done all staff....

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amandag9650 . 2021-12-11

MORE AT Google

Average, drinks need to be a lot hotter instead of tepid

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Scott Holden . 2021-11-28

MORE AT Google

We popped into this cafe after a shopping expedition in the City Centre. The barista who served us was friendly, pleasant and efficient. He said that the iced cappuccino that my partner ordered was the first one he had ever made - but it didn't show! Both of our drinks were nicely presented and very welcome. Top marks to Caffe Nero .

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mekydro . 2021-11-08

MORE AT TripAdvisor

Standard Nero. Seats outside and inside. Selection of sandwiches not great.

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Jim O'Toole . 2021-10-25

MORE AT Google

Good service, always with a smile.

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Geraldine de Mohun . 2021-10-09

MORE AT Google

This is such a great coffee shop Alix ,Sam,Georgia ,Andrea are the best staff I have ever meet in a store Every time we are in town we drop in here as they are so welcoming and it’s made us feel like visiting family when we drop in Our grandchildren know them all by name and they are always laughing and joking with them all Sam you can hear laughing from a distance before even getting in the store :) What great ambassadors these guys are for Nero Def recommended Oh and the coffees great too :)

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colin andrews . 2021-09-11

MORE AT Google

Never was a coffee drinker until my friend brought me in and the young blond lad behind the counter talked me through the different options and made me feel really at home, I think his name was Ethan? Apologies if not. He's manager material a proper coffee wizard x ta duck

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Vince Ring . 2021-09-09

MORE AT Google

Absolutely fantastic, ordered 4 hot drinks, 4 cakes and female member of staff was excellent, polite friendly and informative. Apologised whilst making the drinks thinking it was slow but it was fast and speedy service. Sat upstairs which had plenty of seats and was very quiet. Seating outside the shop but this did look a little congested and ok if you don't mind the smokers from here or adjoining premises.

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Gareth Starr . 2021-09-04

MORE AT Google

Always polite staff and a pleasure to sit outside with my coffee

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Duane Harrison . 2021-09-02

MORE AT Google

Freindly atmosphere. Clean and presentable surroundings and nice coffee ☕

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Hayley Sterry . 2021-08-30

MORE AT Google

Lovely atmosphere. Great coffee and really friendly staff.

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Lorraine Kent . 2021-07-28

MORE AT Google

We collected a manic bag from to good to go app!! Loads off cakes and a sandwich!! Well worth £3.09

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brian love . 2021-07-20

MORE AT Google

Fast service , pleasant atmosphere , the toilets could do with a good clean ., I nice place to sit with a coffee and watch the local wildlife walk about 😎

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Gary Sharp . 2021-07-08

MORE AT Google

Following Covid guidelines well. Plenty of outdoor seating. Great coffee with friendly service 👍

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Kerry Bowman . 2021-06-26

MORE AT Google

Excellent service from kind and caring staff. Delicious coffee and brilliant seating area outside during this warm weather we're having at the moment.

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Natacha Parsons . 2021-06-16

MORE AT Google

Always a friendly welcome and excellent service makes for a pleasant visit every time

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Pete . 2021-06-05

MORE AT Google

This is my most favourite coffee shop I ever tried. I absolutely love their coffee and deserts. Also staff is kind and welcoming, makes me feel comfy and cosy.

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Inita Kalneja . 2021-05-06

MORE AT Google

Popped in for a coffee, tables seated outside due to current restrictions. Staff friendly and service quick though we did have to clear our own table to be able to sit at it. This was more to do with only two staff members being on duty at the time but were doing their best under the circumstances.

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Richard Cooke . 2021-04-23

MORE AT Google

The staff are lovely and very helpful. We finished our lunch with two deserts to die for. I will be back!

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Rob Crocker . 2021-04-19

MORE AT Google

Great coffee and good snack food

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Eddie Wearing . 2021-04-09

MORE AT Google

5 🌟🤩 the best costumer service ever . Very friendly all the stuff read to help you to choose the best coffee ☕ for that smile 😃 I recommend everyone in the area to come along and try Caffè Nero . Guys you're the best 👌💓

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washington luis . 2021-04-02

MORE AT Google

Great coffee as always, served with a smile

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paul arnold . 2021-03-29

MORE AT Google

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