Caffe Nero - Haymarket in City of London, Westminster

A good selection of coffee choices; including an array of sandwiches and cakes. I often find the service here fast and efficient.

It offers a good choice of hot drinks and baked goods

Ok - for a rest and sit down in Haymarket

I usually visit this store in the evenings and normally the staff are so lovely. However I visited this shop at 7pm on Tuesday and there were two people behind the bar one, one was training as it says on her shirt and the other was wearing a regular t shirt. I was very dissatisfied with how they were talking to customers and doing their job as for me it was below standard as to not greeting customers and talking to them as they don't want to work. (very unpleasant) I could tell the Female worker doesn't know very much English or knowledge about the products. As she was obviously training its up to her Male co-worker to help her however it seemed like he didn't really help her and he was being a bit rude but she was still trying her best. The tables and the order of the store was an absolute mess and im honestly really disappointed as im normally used to really good service from this store. hopefully you can take some advice from this message. Thank you.

Very good coffee, good service and pastry.

Unfortunately, I was not satisfied with my visit to this cafe. The service from the staff was below all criticism. Also, we got the wrong coffee, which made the whole experience even worse.

UPDATE : TOILET UNACCEPTABLE! Not the best option, not clean/ well maintained, one of two toilets permanently our of order - strongly recommend other places.

Great breakfast with muffin, shortbread… very good latte and very pleasant place. I recommend 👌🏼

The coffees are absolutely not worth the asking price! Dirty tables, not cleared. Unpleasant service. No sorting of packaging, everything is thrown directly into the trash (hello ecology!). Very dirty toilets, totally unworthy of the 21st Century! I don't really recommend.

Great location, staff were friendly and helpful, also outside seating.

Good area, nice little bar area by the window but coffee was just ok and toilet was disgusting and out of soap.

Chain coffee spot that always delivers. Great seasonal beans!

Very nice place to grab a coffee and snack.

I recommend that you train your staff, the first mistake is to assume what drink is to be taken away, it was to be drunk here, the boy didn't like that I told him it was to be drunk here, he could also ask before serving it, the other girl drags the chairs and He messes with them in a bad way and laughs because it bothers others. If we like what they do, what are they doing here? The name of the company is dirty with people who do not value its work. Super delicious coffee

One barista behind the bar, able to make drinks, take payments and deal with customers. Take note Ole and Steen. This is how you do it!!

A quick pop in before the theatre. Lots of seats, very clean inside. Good coffee.

Coffee was great but food is not very appetizing, It has unconventional seasonings (ham and cheese with pepper!). People are not very friendly, you have to take your own food to your table.

Standard well used Costa. Disappointed with coffee. It's convenient and the service is good. Standard range of drinks and snacks. Tired interior.

They heavily advertised the maritozzo as a typical Italian dessert, but it didn’t even come close. The dough was hard and cold, and the cream was buttery, definitely not worth the £4. 🤨

Middle aged lady with brown hair was apathetic and seemed miserable, completely ignored what i ordered and made two of the drinks someone ordered before me and gave me one of those (which tasted absolutely disgusting fyi). I am disgusted that i even wasted anything on that drink, i wouldn’t have paid a penny. She had a horrible attitude and didnt even respond in words, just sassy grunts.

Pretty crowded but they got good coffee

Good coffee, tasty vegan chocolate hazelnut cheesecake.

Ordered a Mocha… didn’t taste right.. I went back and after 3 attempts couldn’t get it right. Told them that I have one every week at Canary Wharf, and tastes completely different to what he has been serving me. He refused to give me his name, and threw a token at me saying go to Canary Wharf. Is this what you call customer service? The most delightful part of this visit was using their WC

It is a nice, cute and charming place, since it is Italian style, the coffees are nice and the prices are reasonable, more affordable than the workplaces in the center.

Sat 15th June 2024 at 13:00 , lots of people hiding from rain in cafe Nero , huge queue, lots of children , multiple orders … What an amazing team of two were serving us , they were kind , attentive and helped everyone, despite huge workload / pressure at the time . The lady and gentlemen on a busy team of two : we applaud you 👏🏼 we very well done , cafe Nero a lucky to have you in their team . Even the rain has stopped with a beautiful rainbow 🌈 at the end ! Thank you , so lovely to see work done with great pride , grateful customer.

Watered down cappuccino... very dirty place and really rude and annoyed staff on any request... one of the worst bars in the area, to avoid

Poor queue management, slow service, and horrible loo

My partners phone got stolen on June 12 at this cafe nero in haymarket. My partner has autism and was having a seizure and a thief walked in and targeted us , put a piece of paper down and pretended she wanted money, she picked up the phone when she took the paper up , and the staff did nothing. They must of known what this woman was doing. When we realised our phone was gone I told the member of staff behind the till and she said in the most un bothered tone Sorry no cctv out there Only behind the bar No help was offered or even any reassurance for two people that were very very obviously panicked. Clearly happens a lot if she was that un phased. Will not be going back to a place that promotes theft.

What can I say ,As always great coffee, cakes, nice atmosphere right near Leicester Square London

Dalia and Tamira were amazing. They asked if I had any allergies and made me feel very welcomed and at ease. Provided an excellent service I would definitely be visiting again

Very poor service all the staff was talking and not looking at customer it very bad customer service

Bank Holiday Monday. 3.45pm. Waited far too long for one cappuccino. They need to get more staff. They don't even give a discount if you use your own cup.

No tap water available. A frappe latte served in plastic even though drinking in

Great service and tasty latte! I had a veggie sausage roll and it was really good!

Milk was a bit burnt so not the best flat white

I do not recommend! Zero cleanliness, welcome and quality. We serve you the cappuccino on site in a cardboard glass.

Couldn’t bring myself to use the toilet after looking in to see the unhygienic mess there. Paid £4.20 for a cappucino with a friend and really just wanted a rest for a few minutes, but ended up having to clear a table to create room to sit down. Used cups and plates piled up everywhere. One employee was shouting down the stairs to get another person to come to the counter presumably to help with the long queue. Someone then came upstairs and left a plate of scones exposed on the counter - wasn’t interested in putting them under glass and in their proper place with other food. Completely disorganised, but Cafe Nero wont care as the customers kept coming. Not relaxing at all and quite risky to health.

⚠️BE AWARE: PHONE THIEF Pretending as a beggar / homeless Female, dark hair, dark eyes, Black🧢, wears black mask 😷 Black top, Jeans 👖 and white sneakers 👟 Looks pregnant 🤰🏻

Perfect coffee shop for a quick drink between visiting clients

Twice recently I have met a friend here for a coffee before going to the theatre. Both times it was scruffy, the queue was long, tables hadn't been cleared, the whole place looked dirty and run down. The first time I assumed they were short staffed, but this was still the case a few weeks later on my most recent visit, so I think Nero just don't have enough staff at this branch to do even the most basic things like clear and wipe tables, and keep the queue to a reasonable level. I've given 2 stars because the coffee was fine when I finally got it, but it was not nice to clear my own table which was still sticky and unpleasant. Not recommended.

Great for coffees. Bathrooms a little uncomfortable

Like every other cafe Nero in this country.

If I order a coffee take away, and you charged me those 10 penies extra for serve inside, I may not complain, you make some money but you lost a client. It's really miserable scam clients like that

If you have to choose a chain coffee shop, then Nero is the best of them. The lemon muffin is very good too.

Best service/coffee. Keep up the good job

Busy place. Nice strong Nero coffee

This place was filthy. Not worth the germs.

The waiters were more into laughing and making trouble with their friends, who were at a table in the back, than serving and serving.

Our goto early morning coffee and tea place.

There are better options in the area

Fairly poor cafeteria, espresso coffee rated 0

dirty place, unfriendly waitress constantly on her phone while there are around ten tables to clear. dirty toilets...

The best service I ever had، the manager and the morning staff are quick and joyful, they make amazing coffee especially from the lady with curly blond hair she is always polite and helpful and smiling

My husband had the best hot chocolate he has ever had. He also enjoyed his blueberry muffin. I use Nero all the time and love it.

I became a huge fan of Caffe Nero while traveling in London. We were there for 10 days and I want to say we hit various Caffe Nero’s. The service as well as the coffee and food were consistently great. My kids loved the hot chocolate and I hit the cortado just about every time. Highly recommend without reservations.

Quite central (and therefore often busy) Nero. They make efficient use of the space with a good number of tables, but it can still fill up at busy times. There's an outdoor seating area by the main road. Not always great service, as on my recent visit the staff member didn't even look me in the eyes as he silently stood in front of me waiting for my order. Took my drink order, told me the price then walked away leaving me to scan a credit card. I had to wait for him to come back to allow me to pay by app instead. At which point I suddenly got some eye contact and a big smile as he said "Can you give me five stars? 😁". I didn't.

It was just before Christmas and busy but behind the counter wasn't as clean as I'd expect to see. They didn't put chocolate on our cappuccinos and forgot the oat milk drink. The toilet needed attention too.

I asked for a Mocha coffee three times and the guy make a late , T he table was dirty and not good customer service 😔.

Good Italian coffee at a fair price.

Service relativement froid, assez long et manque cruellement du sens de l'acceuil. Il y'a peu de monde mais la serveuse a quand meme reussi a se tromper dans une commande simple. Quant aux toilettes, un peu de ménage serait bienvenue. Bref, peu recommandable...

Súper rápido la atención y rico, para una plática está a gusto

Die heiße Schokolade mit Marshmallows war sehr gut. Preisleistung passt.

It's a good cosy place at the corner of the piccaddli circus. Hot drinks were a bit cold but otherwise fine

El café está muy bueno, me encanta el sabor y la intensidad del mismo. Además, no considero que sea carísimo. Por otra parte, me compré un vaso de plástico, que lo uso todos los días y me encanta porque es super resistente al calor, eso si, está SUPER SUCIO. Lo tenían allí desde hace mucho tiempo imagino, porque la cantidad de polvo que tenía no era normal jajaja. Igualmente, dejando este tema de lado, el café está muy bueno y el vaso es bastante útil, aunque no sea de cierre completo, que se salga el café si lo dejas de lado.

Cafe aceptable, baño asqueroso… y dejan a un pobre camarero con toda la cola de un sitio céntrico.

We’ve ordered some drinks and food around 3:30 and the female staff member doesn’t seem to be happy to sever customers. We ordered 3 luxury hot chocolate and she gave us with cappuccino cups. And also, we asked for one takeaway cappuccino and she gave us with dine in cup. When we ask to change for takeaway cup, her facial expression was disappointed. This is an unacceptable behavior to the customers as a customer service.

This is my regular coffee haunt and I love it. The service is always excellent and the staff very friendly and helpful. Very central location as well. Highly recommended.

This is a typical Cafe Nero which all do the same food and coffee but each branch differs purely by its service. This branch have good coffee and a good selection of cakes which is needed because it was absolutely packed. The service was ok 1 of the males was a little on the arrogant side and seemed unhappy to be at work but maybe he was just tired with constant customers coming in. Good views from the front window and nice comfy seating but as I said before it's a Cafe Nero once you have been to 1 there is not much variation but for me it's the best big chain coffee shop.

Really lovely and friendly staff. They deal efficiently with a queue that can go from 0 to 10 people in seconds. Coffee and food is consistently really good.

Dirty tables. Coffee area dirty. Staff working hard, quick service. Entrance dirty. Tables outside dirty. Not an inviting place to go! Door paintwork dilapidated. Busy . Coffee good . Working area for making coffee dirty. Floor around work zone dirty.

* Toilet Terrible.... 👹 - Need Invest To Cleaning

Middle aged, female barrister/ server with curly blonde hair serving at 17.30 on Saturday 14th October 2023 was rude and abrasive in her manner. Instead of giving any eye contact to serve me, 'she mumbled 'who's next?' Knowing too well I was next in line, a black female. She was short and abrupt when serving. Her cold attitude made me feel very unwelcome and I will never go in Caffè Nero again... I will make a point of telling others about this encounter also. I will be sure to go to Pret and Starbucks instead. In comparison, the white female customer who was after me was greeted with eye contact, a smile and, 'Hello, how can I help you?' Microagressions and racism have no place in public service. What a horrible women. And what a horrible experience in your establishment. If I could give a zero I would. I am giving particular detail to the description of this staff member to ensure management are aware that this is what is going on in their establishment. If she treated me like this, then she is treating others like me the same way also.

My best coffee in London and Cardiff

Les 2 commerçants les plus antipathiques de Londres. Pas un sourire, pas un mot d’accueil, pas un merci. Désolé de vous avoir dérangé pendant votre travail dans votre café mais rassurez-vous nous ne nous reverrons jamais. A éviter à tout prix.

Asked for cappucino in a stay in cup. Got a takeaway cup without chocolate sprinkles after asking for them. Then asked staff to clean my table. Didn't seem overly helpful. Shop was quiet at the time.. 2 staff and pretty much all tables dirty. No really urgency to clean them. Toilets dirty too.

Nice service. Had a latte. Bit expensive.

Good professional and quick service. The coffee is really good. I like this as it is not too bitter or atrong it is a nice blend. I tend now to stay away from the pastries as the peices are just far too high. 3.20 for a scone!!! Before i would always buy a scone or almond croissant but now i stick with coffee only. The cafe is good, nicely spaced seats, good staff servixe. Even clearing the tables outside regularly. The toilets are a little bit below the standard of the store. Overall the store itself is getting 'tired'. But the staff service and the quality of coffee means it still is worth visiting. I like this one.

We came to this place because it was raining heavily. Coffee was good and aromatic. It was crowded but the place is nice and environment is ideal to get fix onyour coffee.

A neat, clean, sleek, nicely laid out and spacious espresso room with friendly attentive staff that anyone would enjoy visiting.

Nice but they should clean more…

Wonderful staff and service as well as good coffee. Great place to take a break while in the Piccadilly area.

Drink and service were fine but toilet was absolutely rank! 🤢 put me right off my drink!

Just a short walk from Zedwell Piccadilly Circus, Café Nero offers a nice selection of drinks and eats to start your day before heading out and exploring London. Whether you want something simple or hardier, this place offers bright seating inside and outdoor spots as well, perfect for people watching. If you absolutely can't start your day without coffee, you won't go wrong stopping in at Café Nero.

Very bad service. Be careful when paying in cash. 8.7. the man serving me, stole 10£ from me. The bill was 11,25. I wanted to pay with 20£. He asked me if I had coins. I gave 2£ more, waiting to get 10£ 75 cents back, Well, I got 75 cents. When I asked about the 10£, he claimed that I gave him 10£ note and 2£ on coins. I had no 10£ note in my purce during the whole trip, so I knew my money, There was no point beginning to argue with him, he made it clear. If you have to go to this place, take a photo of your money when paying, if you don’t pay with card. Can’t recommend this place to anyone.

조용해서 좋긴 한데 라떼 컵 윗부분이 끈적끈적하게 더럽혀져 있었고 컵이 부족한지 매장에서 먹는데 뜨거운 라떼를 종이컵에 주고 메뉴판 보고 아이스 카푸치노 시켰는데 없다고 하고.. 그리고 제일 중요한 건 맛이 없어요 진짜 맛없어요

Nor a great experience, drinks were like warm and service very slow, place looks tired and nothing cleaned up from the tables

Aunque el café es rico, la Atención del personal es desagradable. Me sentí súper discriminada. Aunque dijimos que queríamos comer en el lugar, nos dieron el café en vasos de papel. Cuando a los demás les sirvieron en tazas de cerámica y con un gesto de sonrisa burlona. Que triste.

Beautiful location- good service

Fruit booster is runny and not properly blended. No air con so it’s baking hot and only one toilet. Staff are incredibly slow. Other cafe neros are much better.

Friendly stuff butt inside it looks a bit old. Good service 👍🏻

Staff are unfriendly when ordering, generally disinterested in providing a service and don't know their own menu. Plenty of coffee places in central London including other Caffe Neros, why suffer here when you could go elsewhere.

Coffee was terrible , stuff were not friendly at all .

The staff is quite unfriendly, the food is good but is not a explosion of flavors. If you want to eat something faster, is a good idea

Food and Service were great. The restaurant was overly packed so we had to resort to paper cups.

Served me a dirty cup out the dishwasher that was absolutely filthy and said it was clean. Had to kick off for them to change it and use a takeaway cup instead. Toilets also filthy and smelly. 3 people complained in 5 minutes of being there from service and smell from toilets.

Horrible espresso. Toilets not working.

Ridiculously disorganised staff and disgusting lack of hygiene.

I appreciate the circumstance being very frustrating for the members of staff with people stopping in during the marches for coffee and loos but one member of staff was very unfriendly and was yelling at the people queuing for the toilet led to quite an unwelcoming environment for the paying customers too

Incredibly slow service and the café tables and floor is quite dirty.

Closed an hour early and refused to serve us.