Caffe Nero in City of London, Westminster

I wouldn’t recommend they close downstairs early for no reason whatsoever leaving people to crowd around upstairs.I asked the staff and they gave no reason. Joe and the Juice are a much better option, nicer drinks and they keep all their seating open till closing time.

There are homeless all the time in store, I feel very uncomfortable with them. You should have security guards as this is a central area.

Rude and immature employees who don't understand what you are saying and then tease you and make fun of you for making a simple mistake. Don't recommend.

I really like this the food was awsome

The food was absolutely delicious, especially the smoked salmon".

Great location - they have additional seating downstairs.

While this Café is at a convenient location and the atmosphere inside is lovely, the customer service is not great. The baristas are still very rude most of the time. One of them swore at me following a simple question. I avoid this shop whenever I can.

I used to work for Caffè Nero, when respect for the guest was the priority. And the golden rules were actually followed. Customer is the king, it’s true but is doesn’t mean the customers is always right but the way I saw some customers were treated by the staff its unbelievable. There’s no more respect and passion for this job. I waited 10 mins at the counter before paving my order even if the guy working looked at me several times, I had to ask many times if I could place the order, and got it wrong. Couldn’t get bother to tell the cause had an argument with another guest in front of me.

Love the coffee, the service is always good, and friendly 👌

Café Nero is a great choice for coffee lovers! They always offer good coffee at a really competitive price compared to the green mermaid. I love their warm and friendly atmosphere. It’s a perfect place to relax or work. If you're looking for a good coffee without breaking the bank, I highly recommend Café Nero!

Great if you're in a hurry to get to work Good coffee

Inedible un-baked cookie served on a polystyrene plate and average coffee served in a paper cup — and yes, I was eating in. Cafe Nero used to be a perfectly OK chain. Every one I go into these days seems to be worse than the previous one. Today’s was the nadir. Never again.

The staff make the atmosphere lightly and lovely and very helpful, always smiling and giving good vibes

Burnt flat white with 2 customers in the shop. Avoid

I have tried their Skinny White Cappuccino. It was better than some the coffee shop around that area. I have served by one the Asian girl who was wearing black hijab. She was very friendly and polite. Thank You For Your Service

Great place to chill, foods not great I never eat it as the vegan options are limited and too pricey for a toastie or fruits so I just order a decaf tea with soya milk, the service is great and the staff are amazing 😍..they need more vegan options at reasonable pricing.

Nice and plenty of space helpful staff. Toilets clean, need a code to access

I visited this store today and was warmly greeted by a friendly young woman, but as I was placing my order, her colleague who was of East Asian descent abruptly interrupted me in a rude and dismissive manner and insisted to take my order. When I received my drink, it was handed to me carelessly and the way he looked at me made me feel uncomfortable and upset. I come to this store often and had visited just the day before, when the service and staff were welcoming and friendly. I’d suggest management have a word or even better have him trained on how to greet customers .

Toilets are extremely inadequate and lacking in cleanliness.

Was great to be back near the Uni I studied 9 years ago. Staff was friendly. We had the Sicilian lemon spritz. It tastes good on a warm summer day and after the ice melts. It was quite annoying to sit between people who smoke constantly. But I guess that’s normal in Britain. Every time someone left a waiter came to clean the table and adjust the chairs who were placed almost on top of each other. Perhaps they should remove two chairs so people can sit comfortably.

A pound for a milky pistachio coffee why not coconut. Thanks to three plus discount code.

Their coffee is strong but nice

Nice but I noticed that the employees do not clean the tables even if the tables are super messy and all three employees have nothing to do and seem super bored...

One of the most wonderful cafes in London. The outdoor seating is very elegant and their coffee is excellent. In fact, I am tired of finding good coffee in London.

Baked leavened products are not good. Coffee is a sacrilege. The rudeness of the cashier on 25.07.2024 at 2pm was unique! I don't understand how they work!

Amazing coffee and delicious muffins. They don't have a great variety but what they have is of very good quality.

Coffee is good quality but gave only two stars because the outside sitting area is left unattended. There is rubbish on the tables, plus always random people sitting, not customers and you purchase your drink but there is no spot left empty to enjoy. They only have the sign for the use of toilets that it's for customers only and you need the code and no indication for the outside sitting area.

The best cold drink This is italian coffee

My go to Caffe Nero, wonderful design and I always order a caramel and espresso frappe creme then I ask for it to be thicker and this one lady she always make it the best. No other location makes the drink how I like it like this place does

I saw employees throwing the garbage in the garbage room at the side of the store using a key attached to a milk pot used in making the drinks!! Not just once but many times!! This is gross people! 🤮🤢

Worst Nero ever visited! Filthy & shabby: takeout cups strewn all over payment, dirty tables, no lock on toilet door, missing mirror, chipped sink..list goes on…

Wasn't too busy when I went so was served quickly and there was somewhere to sit

Good coffee and friendly staff. Less busy than other places, for this reason you can sit inside, or at the tables outside, and drink a coffee far from the confusion of Oxford Street.

Quiet and not too busy, quick order

Very nice friendly service. Great coffee and a nice place to sit and watch the world go by

The cappuccino cake slice was delicious...

It was terrible: Tables not cleaned outside, because no service, insufficient number of chairs (?) for the number of tables, cold coffee not great either, only the cake was good!

Very good and calm place downstairs

Excellent place, delicious entire menu.

Good coffee on the go. It was 5 minutes from my hotel. The price was good for the value. They have several outlets across London.

Service is just about okay, but toilet are proper stinky, smells of urine and no loo roll,

From £ 1.20 to £ 2.50 for a mouthful Expresso coffee .

Busy place with limited seating outside,friendly staff.

It is my favourite 😍 place to be and for all sorts of reasons. Everything about Caffè Nero is friendly, comforting, relaxing and can easily stay a few hours or even the day

Food and drink is good, just like any other cafe but more expensive that others. I'd prefer having the same things at a cheaper price.

Un professional staff with zero hospitality

Friendly and helpful staff, but in a very busy tourist area, so paper cups only (even if dining in) when I visited, and very little space. Standard Caffe Nero drinks and food, but not very relaxing unfortunately.

The best coffee this side of Milan! I liked the seasonal blend.

Typically a positive reviewer but Cafe Nero was poor. Coffee was burnt and food tasted so strongly of baking soda it went in the bin. Tried to tell the staff but they were run off their feet. A real pity - Farmer J a few blocks down is a good alternative :)

Close Oxford Circus tube station.

I really loved the ambience of the place, which is why I gave this place a try. On contrary, they were careless with the requests. I asked the guy at the counter to add soya milk to my caffe mocha because I'm lactose intolerant however, he still made it with the whole milk. I could say that because I've been having soya milk coffee since ages as a solution to my lactose intolerance. This time, I had to visit their toilet twice because it occurred that the reaction was caused by the usage of whole milk in mocha. He seemed absent minded at that time as well. As he confirmed thrice about the addition of soya milk in mocha and I inquired as well after he handed over the coffee and he had to look back to reconfirm although there was no soya milk behind him. Anyway, my birthday was ruined very well because of them. So, thanks alot.

The toilet was not working and the downstairs bathroom is very small

Flat white and banana bread are good

Pretty decent place The tables are not properly cleaned for newer customers though. That's a shame. Toilet code -412

Diese Filiale war sehr sauber. Mitarbeiter waren stets freundlich. Heiße Schokolade hat ganz gut geschmeckt. Preise sind hier auch gut.

Goed kopje koffie gedronken. Was een sterk bakje en een beetje extra warme melk in de Machiato was geen probleem.

Try the luxury caramel latte. It's fab! Didn't have marshmallows on the day I went though :(

Sometimes good and sometimes worst

The staff there is very good and the coffee is also very good.

Bit crowded and the seating area downstairs was mostly filled with people sitting,no cups just using the space.No crockery when having a drink, just disposable cups which is a waste? The staff serving me wasn't very attentive or a good listener.

Muy rico el café capuccino. La conexión wi-fi funciona muy bien. Volveré.

Went here yesterday and ordered 2 flat whites. They came out and both had milk that had clearly gone off. The smell and taste was terrible. We took them back and the server tasted the coffees himself and agreed the milk was off. He duly did two replacement flat whites and unbelievably these were also done with off milk. We go to many Nero branches and have never had this problem before. Absolutely awful. Avoid.

Always my go to place when visiting Oxford Street. Most importantly, always a great coffee. 👍

What's the point of having a click and collect station if the orders are never ready and the staff just ignore you and will only serve those in the queue. The whole point of buying your drinks in advance is for them to be ready for collection. I always shave to wait around 10 minutes to get served even though I'm waiting at the till. Next to the click and collect point.

Para ser un lugar especializado en café, tomamos el peor café de Londres.

The pistachio latte was a standout, delivering a unique and delicious flavor that set it apart from the usual coffee fare. The ambiance of this coffee chain is undeniably cute, creating a cozy and inviting atmosphere. The service was prompt, and the overall experience was enjoyable. However, I must mention that the bathroom experience was a bit disappointing. It was not up to the standard I would expect from an otherwise lovely establishment. While this aspect doesn't overshadow the positive aspects of Caffè Nero, it's worth noting for those who prioritize such amenities.

The black long-haired lady made a nice coffee and gave it to me, very bad service.

قهوة كويسه ويفتح بدري خصوصا يوم السبت

Coffee place in the heart of surbiton.good servíce

Cafe Nero is known for its delicious coffee and cozy atmosphere. It's a great place to relax and enjoy a cup of joe! ☕️😊

They don’t clean their tables..!

Good place to grab a quick drink or sitting outside to explore the street of central London . Friendly staff .

Best coffee, Best service always

I recently stopped by Cafe Nero for a quick coffee fix, and while the coffee itself was quite nice, I couldn't help but notice a few drawbacks. First, the coffee cups, although stylish, were a bit tricky to handle. Unless you have extremely skinny fingers, you might find them a tad cumbersome. Also, there's not much room for milk, which can be a downside if you like to customise your coffee. Moving on to the pastries, I was a bit disappointed. They seemed a bit on the cold side and not as fresh as I had hoped for. Perhaps they could improve the pastry display. Now, regarding the service, it was a bit lackluster. No thank yous or smiles, and items were just left on the counter without much interaction. Also, there were no trays provided, which made it a bit challenging to carry everything to my table. Speaking of seating, the cafe can get pretty crowded, especially during peak hours, which can make finding a spot upstairs a bit of a challenge. The basement seating is an option, but it lacks the cozy ambiance you might expect. In summary, Cafe Nero is a great place for a quick takeaway coffee, but it can get crowded and noisy quickly, which can take away from the overall experience, especially when seating upstairs is limited. Still, if you're in a hurry and just need a caffeine boost, it's worth a stop.

I love this place because it's always open till 10pm! Even on Sundays. Bless you guys!

A little slow but very friendly, helpful service

Caffe Nero is always been one of my place to have a drink or coffee, but this store was one of the busiest comparing to the other locations. Service and team were good, the store was filled with customers so I had to try with the paper cups. The mocha was so delicious as always.

The best in Chiswick,Retro style,clean toilets ,super service

Très belle découverte que le frappé à la pistache

Coffee is average but place is really good and excellent service

The staff were friendly and welcoming 🙏

لا باس كانت القهوة لطيفة والاجواء الخارجية أجمل

I have been in two occasions.The customer services was bad one of this time ,because the way the girl served me ,She was a bit rude and rushing and speak another language which I understand ,but must said the second time I have better experience.Well located and nice gentlemen at the door👌

Rychlá obsluha a dobrá káva a k tomu dezert, co víc si přát 😉😉😉

about 2 weeks ago i stepped in the shop with a can of coffee drink of my own property and a guy [don't know if security or what] spoke to me very aggressively to say i couldn't get any cans inside! no cans! he repeated. i used to get there almost everyday, but definitely i don't want to deal with psychopaths anymore

Great coffee place. Open quite late too.

No queue, 5 people behind the counter, still took 10 minutes for service. Coffee fine, hot chocolate all froth, and had to be changed. Penguins would have been at home with air con downstairs. We moved, as did others. Expect better from Cafe Nero. Far better places nearby.

Es ist ein sehr schöner und gemütlicher laden. Die Atmosphäre ist angenehm. Ich empfehle den Ice fraph caramel und pistachio.

Too small, dirty tables, grumpy employees.

A beautiful store lined with bookshelves with a lot of additional seating both downstairs and outside. The baristas were helpful, offering us water with ice on a hot day which we appreciated and also made our drinks very quickly.

the two people who were working this evening were lovely! very fast service and you can tell they’re hard working, thank you for the tasty coffee as well

Fast service, plenty of sitting space, toilet available I recommend 👍

Shocking, I have never seen such a team of discombobulated people. They had no clue what they were doing and I waited 24 minutes to get served and there were only 6 people in front of me. I had a fruit scone, without butter or jam as they did not gave either. I could go on but it wiuld be pointless.

Its very busy most of the time. Staff are friendly enough and its a very buzzy environment and street which is kind of cool.

Bolo de banana bem gostoso e shortcake delicioso

Good service. Good coffee. They don't use ceramics cups if you are dining in. All good otherwise.

Run out of cream so no espresso con panna. You don't run out of milk so why cream? Toilets also closed.

Busy Nero with a lot of trainees. Some with bad training but mostly okay.

My favourite Nero. Baristas here are really good and so friendly. Love it!

Nice coffee, but only 1 toilet for which you have to queue for 15 minutes is ridiculous.