Caffe Nero in City of London, Westminster

Okay the place is alight its small and the extra seating and facilites are up and spral staircase so for me using a crutch not ideal its not accessible. Eveything was okay until we were bothered by a srtanger male about 5'10 5'11 maybe wearing a blue mask and a mustrad yellow puffa type jacket he had darkish skin seemed to be clean shaven but difficult to remember now as he was wearing a mask. He kept pointing at a board he had and putting on the table and then pointing at the drinks fidge we just thought he was trying to get us to buy him something. It wasnt until he finally went some two three meinutes later I realised he'd stolen my new smart phone I;'d lef tit out on the table. We approached one of the staff members to call the police rather than calling the police straight away he proceded to quizz me, then baiscaly told me and my friend off for engaigng with this stranger and not telling him or anther member of staff that we were being bothered! As the tome becuase I was so upset and stressed about my phone it just didn't sink in. I've been tracknig my phone and its now in Essex. I know that this is not something one can predict but the way the staff member handled the situation and me was not ideal I'm sure he thought he was doing the right thing. Then Other staff member when they finally appeared didn't even come over to check and see if I was alright. Being told off for not telling the staff is not the way to handle this type of situation. When my friend said you were busy he kept on at us. Went into a mini lecture very condescending and patronising. Its obvious this thief does this all the time in that area he know what he was doing and he chose the right time to enter the cafe when there was a bit ofg a queue so the staff member was busy. Hope that the store shares the CCTV footage with the police and that they trin their staff members better on how to deal with customers if they happen to be unfortuante to experience this type of crime in their cafes

Cafe Nero -Westbourne Grove!! Rude and disrespectful management! Hi everyone, I just wanted to share with you my ,literally, past 5 minutes experience with the management at Cafe Nero on Westbourne Grove. So, I went inside like 45 min ago, got myself an Americano and set down at one of the tables with my laptop on doing some reading. When this guy, so called manager, comes and ask me to leave because, supposedly, I haven’t ordered anything!! I was shocked 😮! I showed him the cup of coffee which was still on the table and he had the audacity to tell me that the cup was there and I haven’t bought anything! I had to go on my bank account and show him the transaction 😡😡😡!! After seeing the transaction clearly listing todays date and the cafe Nero shop, he said ok! He didn’t apologised, nor said anything else at all, just went outside the coffee shop! I just stood up and left! This is the worst customer service and behaviour, that I’ve encountered ever in my entire life in a coffee shop or any other commercial spaces!! Be aware when visiting that place, not to get offended and be mistreated the same way! Btw, the manager of the place , a “gentleman” ,Italian, dressed as he would be on the flee market has no manners at all! Never again, I’ll visit that place nor other coffee Nero spots!! Unacceptable behaviour! 😡😡😡😡

Рекомендую тем, кто любит крепкий и ароматный кофе! Он действительно насыщенный и крепкий. Персонал вежливый.

Solo quería escribir para decir qué increíble equipo tiene con la tienda Westbourne Grove Cafe Nero. El calibre del personal y el servicio que brindan es un ejemplo ejemplar. Magnific! Dudo en nombrar a cada miembro del personal individualmente como si dejara uno, sería un crimen de hecho. Todos y cada uno de ellos es un acto de clase, son un crédito para la marca Cafe Nero. Sin lugar a dudas, no estoy solo en estos puntos de vista, conozco a varios residentes locales que tienen una opinión similar. El personal es nuestra "familia urbana", y el Westbourne Grove Cafe Nero almacena un refugio en un mundo a veces no amable. Transmita mi sincero y sincero agradecimiento a todo el equipo. Tienes un activo real aquí, por favor, déjalo ser reconocido. Con agradecimientos y mis mejores deseos. carolino

Al principio, no tenía idea de qué es Caffe Nero, pero vi que desde afuera parecía un buen café y olía bien. Luego entramos y pedimos café, algunas galletas y pan. No me arrepiento! Necesita una taza de café, un almuerzo pequeño, relájese. . . Caffe Nerro

Called in for a coffee. Was a good coffee, the place itself is pretty ‘normal’ not huge more your local people’s coffee place then tourist. Overall good.

Used to come here many years ago This is my first time for a whileBeing a daily visitor of other Cafe Nero branches ( mainly in Reading and Oxford Street ) I expected that same standards of service are kept every where.To my disappointment I was shocked of the horrible service :-- The till was not working ( thus cash only ).- The girl didn’t steam the small coffee glasses ( claiming that she is busy ) I insisted on having the 3 glasses steamed.- I asked her to add chocolate on the latte ( she tried to give me an essay about how I should drink my latte ).I told her this should be left up to me.- I asked for extra hot milk on the side ( the large latte was full of foam like Cappuccino )- I asked her for a tissue.- Logically I needed a tray to carry the latte and the side hot milk.All these small things are automatically done at any other branch , however obviously she lacks manners as she didn’t even thank me for giving the tray back to her after I finished.On my way out I told her to read my review on Trip Advisor , she looked careless.

Lovely here, but killer at Heathrow. The double shot espresso makes the best black iced coffee. Not quite as good at this location as some others, but if you are an iced coffee fan, we prefer Nero's to Starbucks, Costa and the rest.

There are no surprises here, if you are familiar with Cafe Nero outlets. We always found the staff to be affable, the free wifi acceptable, and the double stamps on the loyalty card for taking your own reusable cup appreciated.

Location, ambience and local clientele. Plus you can drink decent espresso here until Cote opposite opens at 9 or is it 9:30, I never remember, for Sunday brunch. This alone has Often been a life saver. Especially with toddlers in toe.

런던이곳저곳에 지점이 많은 카페이지만 이곳은 인테리어도 좀더 고급스럽고 조용하고 좋았어요 친구와 커피한잔하며 대화나누기 너무 편안하고 좋아요 무제한으로 와이파이 사용가능하구요

Good place to relax and have some coffee. The cheesecake is fine, and their small selection of chocolates and snacks are perfect for one serving.

Good place for coffee. The staff is attentive and friendly. The waitress prepare my order like a pro, she is smiley and dynamic. It's always a pleasure to come for a break.

senza infamia ma nemmeno senza lode

Caffe Nero has very delicious coffee! The pricing is good also! You can find Nero at very many places in London.

جيدة كافية نيرو الايطالية طلبت شاي ايرل جراي ثقيل ( كيسان ) الخدمة جيدة لابس بها الاسعا مناسبة معتدلة

Finding decent coffee in UK is a trial but you can always rely on this Italian franchise to deliver the goods - hot and strong

WiFi does not work. Didn't work on either my phone or laptop, neither upstairs nor downstairs. Take down the free WiFi sign in your window cos it's a complete and utter lie just to get people in there and spending money

チェーン店のカフェネロ。ロンドン中あちこちにあるけど、どこでも同じサービス、格安でコーヒーが飲めるので安心。休憩に便利。

Estoy allí por lo menos dos o tres días a la semana para beber el café, leer el periódico y relajarse. No hay zumbido ruidoso de personas como usted a encontrar en otras cadenas de café. El personal es amable y el lugar tiene un gran ambiente.

Goede bediening, lekkere koffie, leuke omgeving. Deel van een keten dus valt niet veel meer over te vertellen

I have been in several cafe Nero's and this is no different. The quality of the cakes and sandwiches are probably better than costa.

Very nice and polite staff. Pleasant music so I could realx during buisy day. Great flat white, one of my best ever. Thanks! :D

Very good coffee with a good pricing.Nice personal and a nice place to sit and rest.you can also have a quick snack here which are very good too.

Great spot to pop in any time of the day. Baristas really know how to make a good coffee. Although sizes are quite small so normally order a Medium size. Comfy seating as well as normal table and chairs and bar area all very bright upstairs although there is more seating downstairs. The pastries are good and excellent coffee. Great that they have the water jugs on the side too and you can pick up a loyalty card too.

de mis cadenas favoritas en todos los lugares que he visitado en Inglaterra. Buen cafe, ricos y saludables sandwiches e increibles cupcakes de blueberrie

Tipica cafeteria italliana, cafe forte e cremoso. Oferecem um excelente cafe maquiato, muito parecido com os oferecidos na Italia, expresso forte com aquela espuminha de leite em cima, Que delicia!!!!

I have visited here several times for a cup of coffee. It has been nice when I have been served, but several times I have left as the queues have been so long!

Café gostoso e muffin também. O local conta com várias opções de café e de doces e salgados. ótimo para uma parada estratégica para tomar café da manhã na região. Nada de extraordinário.

coffee was okay but no atmosphere and rushed staff with tables not cleared wouldn't make me rush back.

London has a lot of coffee shops the standard Starbucks (yuck) and several Italian shops. This shop was near the hotel and has great coffee, I have noticed a lot of the

We paid for a ridiculously expensive coffee that was impossible to drink.The staff is very polite but cannot compensate for a crappy coffee.

Trivial. O aconselho para quando você não estiver procurando grandes emoções ao paladar. Para uma paradinha no meio do passeio.

Заходили в данное кафе на чашечку кофе. Атмосфера нам понравилась, уютно, красмиво оформлено. Кофе был вкусный, но обслуживают они очень долго.