The Sussex Pub in City of London, Westminster

Thank you for delightful afternoon. The afternoon tea was genuinely nice and enjoyable. However, upon entering the restaurant, we were led to seating where there were already six people seated and we would all been really squashed sitting among them with no privacy to talk as we would have all been talking amongst each other. We requested if there were any other seats and then were seated on the terrace where there was plenty seating. We were then left with a menu by the waitress but no explanation of the booking we had made and what we should be looking at. A waiter came along 5 minutes later to say if we were ready, and it was then I asked the waiter to confirm what we were booked in for and confirm the menu. Both the waitress and waiter who both served and seated us did not appear to be interested and showed no customer service, which is a big shame, so not really a pleasant start for the afternoon tea I had booked for. Whilst we were having the afternoon tea, two other waitresses came to see if everything was ok and if we needed anything, Both showed so much enthusiasm and interest that it was such a nice feeling and it’s a shame we did not get that service when we came in, got seated and got served.

Beautiful Italian style latte. Served promptly and without fuss and / or upselling. As a visitor to the city, this was a revelation (or should I say ‘Ravello-ation’).

Superb service thank you!! Thank you for quickly serving me when you had closed so I could have a cinnamon swirl! The best cinnamon swirls.

I frequently visit this Starbucks before work and the staff truly make my mornings all the better. They are polite, respectful and all around amazing people! As I go there regularly the staff go out of their way to get to know you and your order which just makes my mornings so much brighter. 10/10 would always recommend this location to people!

Llamé al pasar para tomar un café y un almuerzo. Muy decepcionado de que no hubiera opciones sin gluten para mi esposa, ni siquiera la sopa (que era muy sabrosa). Tampoco pan sin gluten, por lo que ni siquiera podía comer un sándwich. Todo lo que podía tener era una ensalada de frutas preenvasada. Muy mala revisión como resultado en este día y época en que todos estos establecimientos deberían ser adecuadamente conscientes de las alergias y satisfacer diversas necesidades. ¡No es ciencia de cohetes amigos! !