Caffe Nero in Cambridge

Always the best coffee , service and ambiance, I love this chain and the Italian cream bun is to die for

Not enough seating as the place was packed. Food overpriced the same as all coffee places though.

Great flat white, like the roomy, high-ceilinged top floor space with its natural daylight. I was just waiting for someone but good place to take your laptop ☕🧑‍💻👍

Ellie was the best waitress she was very helpful 👍🏼

Tasty drinks in a clean and convenient location.

One of the best hot chocolates. Justin is very attentive and very efficient on what he’s doing.

Uneven. Been there several times, sometimes the coffee is great, sometimes it’s barely drinkable.

Not enough vegan options and it was lunch time. Had no hot options other than soup and the sandwiches were missing all of the vegan options. Crazy that these places never stock enough but there are tonnes of meat options left!

Was having a quiet day until a women came in causing a scene, luckily staff handled situation so well and shut it down quickly. Well done to her and will definitely be back for the great hot chocolates.

If I could do a split review, I would give 5 stars if you are a student with a laptop, but anyone else will find this a poor experience. Hard to find a seat as most of the tables were occupied with laptops taking up two chairs. Cambridge University has the reputation for bright people - if so, why are the students so insecure that they can't study on their own, perhaps, actually at the university? Instead, take up two seats, clutch one drink for two hours. This was a Saturday. Humans avoid.

This is a pretty decent coffee shop, with pretty decent food and drinks, I would just say that it is the toilets that are a little bit dirty, but that is about it.

Usual nice coffee with tuna melts

Bizarre experience Tuesday. Went in and asked for a macchiato. Paid etc, was given a double espresso? The lady who made it said i asked for a double espresso…. The gentleman next to me in the queue even said, that I ordered a macchiato to go. She was not understanding me, so i left with a double espresso 🤣🤦🏻‍♀️. Do not think i will be returning. 🙈

Couldn't really enjoy my coffee because it was so cold inside, they had the air conditioning on as if it was summer time.

Coffee and cake is ok, and the seating itself comfortable. But the really unfriendly bit about this place, which negates the purpose of the cozy furniture, is the chilly temperature, even in the secluded places far away from the entrance. I think they intentionally set the air conditioning to make it unwelcoming, ie. "Please buy and gobble down our coffee and cake, then get out as soon as possible." Most customers wear hoodies and their winter coats even inside." We will not come here anymore.

Fast, efficient and friendly service. Great openness to the customer's needs. In addition to delicious coffee, you can enjoy a delicious breakfast.

As a study space this place is S TIER: open until 20:00 most days of the week, free WiFi, outlets. It’s probably the cafe open latest in Cambridge. If you’re a night owl like me, I usually study here until I inevitably retire to my college library since it’s the only place open. The coffee is what you would expect from a big chain like this, if you want some place with more atmosphere or better taste visit an independent place in town such as Savino’s.

Coffee not bad, but very poor hygiene, the cup was not properly clean, the tray they gave us was filthy, the table dirty and overall it looks like unhealthy and rundown

I've order new launch Pitaschio latte unfortunately I found it quite tasteless although the service is good, I guess they were on busy period I can understand and I will still recommend it.

It was too busy and we had to wait to find a place to sit. However, the staff was perfect.

There is a sign saying that trip advisor says they serve the world's worst coffee. We ignored it. Bad choice. The coffee is not the worst but it is not that good either: nor is the food. The staff are pleasant and friendly but the food and drink are not great. The bathrooms are also tiny and not that clean.

Very busy but service is amazing!

love a hot chocolate from here great taste them.

This is café Nero near the Grafton centre at Cambridge! Had a cappuccino. Bacon roll and lemon meringue pie. Very tasty!

The hot chocolate was great, although the furniture was a little outdated I think

This is the best cafe in town but it has a PROBLEM. Conditioning air upstairs is always far too strong which is unnecessary because the ceiling in high. If you cannot turn it down, better switch it off.

They had only one option for gluten free food that I could eat a plain cheese sandwich ,not impressed! didn't buy anything there

hi im on my gap year and i recently started working full time at a job and the past week has been really exhausting. yesterday i worked a full day (12hr shift) and didnt get home until 3am, to have another full day today, starting at 10am. this morning words could not express how tired i was and decided to order coffee in the first hour of my work shift. i saw there was a free drink if i spent £10 so i got a lunch meal and a brioche bread, with the free drink. when it arrived and the brioche bread was instead a panini, i was a bit confused. then i saw the note with the little sad face and the kisses and i felt such joy and happiness. it wasnt even much it was just a little ‘ :( xo ‘ but that really sent me fsr. thank u guys so much xo :)

The same as always. I only use chain cafes when I absolutely have to.

If I’m in Cambridge then I must visit this place because of nice service, lovely ambience. Lovely cosy place what I need at the moment after long walk 😬

Amazing place, the upper floor is quiet and peaceful. The personnel is always friendly and welcoming. I especially enjoy the way Anastasia (Anna) makes coffee. Totally recommend!

Nipped in for a coffee on ordering I went to find a spot to charge my phone so I went to sit at one of the high tables near window after moving the table slightly forward I felt something under my fingers on looking underneath there was loads of chewing gum stuck there I mean clearly nothing short of animals going in there it’s so mindless , and the staff have no standards as they don’t clean so shame on them, won’t be going back !

It's all right. Like nothing special. Regular chain coffee shop. If you have visited one of these, I bet it's enough.

I came here earlier today and got a smoothie, the girls with the long hair were super friendly and welcoming! We had a chat while one of them made my drink, i’ll definitely be back, was a very nice experience

Clean and tidy place, friendly staff and nice coffee. Nice place to study or work and atmosphere is quite nice too.

I visited the Cafe Nero branch located at Cambridge Town center beside Taco bell and had an extremely unpleasant experience. During my visit, I had a valid coupon that I wished to redeem, but when I approached a staff member to inquire about it, I was met with a very rude and dismissive attitude. The staff member not only refused to assist me with my coupon but also behaved in a manner that made me feel criticized and unfairly treated. To make matters worse, I overheard this staff member referring to my friend and me as "maniacs" when talking to a colleague, which was highly unprofessional and offensive. Additionally, the quality of the products we ordered was subpar. Specifically, we ordered milkshakes, and they were far from what we expected. They tasted as if they were made with ice and water, with a hint of powder mixed in, leaving us deeply unsatisfied and disappointed with our order. This experience was a stark contrast to the quality and taste that we have come to expect from Cafe Nero. I want to emphasize that I have visited various Cafe Nero locations in the past and have always had positive experiences with both the service and the quality of the products. This recent incident stands out as an exception and has left me deeply disappointed. I believe in providing feedback as a means to improve customer experiences, and I hope that my complaint will be taken seriously. I kindly request that you investigate this matter further and take appropriate action. Customer service is a crucial aspect of any business, and I believe Cafe Nero can do better.

RACIST STAFF and horrible service! I visited this cafe today along with many other restaurants however the service was horrible. At first the staff straight away ignored us and then while placing our order they were very rude and racist on the face( ignoring us and behaving extremely rudely with us while asking about further details of some coupons that we had and afterwards we overheard them calling us maniacs). They started talking amongst each other and called us maniac. And above all this horrible behavior they made us feel so uncomfortable as if being from another country is a crime. And the worst part was that the drinks that we ordered ( chocolate shake and vanilla shake ) were also not good, it looked like as if they were made with just ice with a hint of Powered flavour we have visited many other cafe nero branches before and had really enjoyed the drinks as well as the great hospitality however being treated like this by random waitress just because we are not from the same color doesn't seems good that too in one of the busiest tourist location is unacceptable. My humble request to the owner of the store is that if you don't want to serve people from another country then please write outside your cafe that nobody else except selective UK people are allowed.

Slowest service ever, practically empty at lunch on a bank holiday, no clean tables, food underwhelming. More customers were walking out than waiting to be served. We won’t be back that’s for sure.

We ordered espresso, it very sour. A big difference compared to the one opposite the train station. Maybe the coffee bean they used are different. We also ordered an Italian tiramisu, tasted not bad. The deco and atmosphere of the Nero Cafes are always good. Enjoyed having coffee or tea in the cafe.

The best Cafe Nero I've been. The staff is always friendly and make the best coffee ever. I see the same people coming each day early morning which means they are loyal customers who are happy from the service and coffee they drink there. Thumbs up for you, guys 👍🙂

Very nice place and the staff is friendly most of the times. When wanting to use the toilet staff was annoyed, and called me out for ising the women's toilet (the other one was locked but I just thought there was someone inside). Its 2023 just so you know. We should be over these things by now. They have student wifi, and it was (I hope) a one time issue. Nice place to work and study. Coffee is also quite good

Man lässt sich sehr viel Zeit bei der Zubereitung von Kaffee, Tee etc.. Dafür ist es dann aber auch alles sehr gut. Gute zentrale Lage. Kein Außenbereich.

Beautiful Caffè Nero environment, accompanied by great service from Justin today.

Enjoyed our iced caramel latte.

Clean, service was a little slow but understandable when drinks are being made from scratch. Decent quality food and drink.

Better than costa. Fo sho my bro! Cafe Nero is the way to go! 😜

The Market Street, Cambridge branch of Cafe Nero is unhygenic and full of rude assistants. Last week I went in there - there was a fly, a blue bottle on a danish pastry, absolutely disgusting and the level of service is dire. Rude American male served me and had absolutely no respect - looking away when I gave my order. I hate that place. Through with it after all these years. I will get tea elsewhere.

Walked by on a very hot day and noticed that they had placed water bowls out by their sign for dogs. It was a nice gesture that they absolutely did not need to do, but speaks very well of them.

Shabby and bit dirty sorry and always waiting along time not enough staff on weekends they trying get thru it but unfair to them going as fast as they can ..disappointing doubt go again always been my usual coffee stop off ..

Jestem co prawda tylko na kawie w tym miejscu ale jak najbardziej polecam

Good friendly service but very strong coffee!

Two OK Cappuccinos, a slice of dry banana bread. The service was similarly OK. Why go back?

Toilet doors have digital locks on the outside. I thought the toilets were engaged and went 3 times before realising the doors were locked in business hours and code needed to gain entry. Someone pointed out a small note with the codes, tucked into the cleaning rota. Turns out this was torn off the bottom of a receipt. Fair enough, but I have vision problems and did not find this legible (or even see the note next to the door). There was another lady struggling to gain access when I was there. The reason? "This is Cambridge City Centre, anyone could come in and make a mess. You can just ask". Please note: a) the toilets are at the back of the shop, any dirty protester wanting to sneak in and paint your bogs have to go past the counter without buying anything b) this is Cambridge, not Tijuana c) this policy is humiliating and not particularly accessible. Seriously? I have to ask to go to the TOILET if I don't have a receipt (or know the codes are there?)

Coffee is not as good as starbucks but good if starbucks is closed

Great place for a Nero cuppa, chilling out/warming up- depending on the weather.

Will not use this place again. Staff advised they were unable to provide a knife and fork for my 10-year old granddaughter to eat her hot toasted sandwich. Reason: being washed. Incredulous at the fact they seemed indifferent they could not provide cutlery and they had not warned me of this as I ordered a hot toastie, I asked how they suggested she eat it. A second member of staff reiterated the cutlery was being washed as if I hadn’t heard the first time. When I persisted at the absurd stupidity of the situation,, I was given a plastic knife and a wooden spoon. The latter broke as my GD tried to use the useless combination. And sadly the mocha was lukewarm. Appalling service so won’t be returning and will advise friends.

Passive aggressive rude and bossy young man wishing to humiliate a middle aged woman (why?! power trip? misogyny?) at 5.30pm 1 April. Really dirty smelly toilets (despite the newish code on the doors - they just don't clean them adequately; haven't done for years and years; and they do not routinely give you the code). I have been a regular since this cafe opened. No longer. I will be going to John Lewis, where they are polite and someone cleans the toilets.

Disgusting -- whole place needs shutting and cleaning, and the less said about the toilets the better. Went for a coffee on my way home and after ordering could not wait to get out. I have been here before and it has been deteriorating over many months. My advice is avoid.

I enjoyed a cup of caffé mocha.☕.

J’ai DETESTÉ caffé Nero. Je me suis fait arnaquer et à cause de ce café ma vie a basculé du jour au lendemain. Je ne remettrai plus jamais les pieds dans un caffé Nero je le jure sur ma vie. Je vous déteste, vous avez ruiné mon estime de moi même, je me sens sali par vous et vos gorgées de café à 2.50£. Bonne continuation et j’espère que vous ferez faillite très bientôt.

This outlet needs a good deep clean. It seems that they don't employ cleaners and not even any spare staff to clear tables and wipe down. The whole place is dirty. The floor is disgusting. There are cobwebs around the windows, crumbs and a lot of dust on the window ledges - come on Nero take a leaf out of your competitors book down the road as in Greg's and Pret

The lady that's served us looked very miserable, very little eye contact, and my chi tea latte was just warm, very disappointed ..

This is a busy city centre branch. The coffee and food are the same as any other Nero but it could maybe use a bit of a refresh to the decor. At busy times - ie usually - you may have to go upstairs to get a table: it suffers rather with long-stay laptop users.

Quite possibly the slowest service on planet earth. At least 6 minutes for every coffee. Unbelievable. Incredible…..

Ultimate brunch roll not that good

Nice place. (I assume I'm reviewing the Cambridge Nero: Google asked me to comment, but didn't tell me which Nero it was asking about, and I've been to more than one!)

The staff were super friendly and gave out a calming atmosphere. Coffee was amazing and met the standard of the chain

Food lovely. Surroundings filthy !

This place is filthy, the service is slow and the coffee isn't up to Nero usual standard. Avoid this place. It needs a really good clean or closed down

Coffee fine but toilets shocking. Filthy & no soap.

My favourite cafe, always get it spot on! Just don't recommend ordering takeaway but uber riders are useless

staff served another member of staff who'd walked in whilst there were still two full price paying customers in front of them waiting for their order to be taken. kinda horrible customer service idk

Have used this coffee shop before and it is ok, but I have noticed the service is slow. Visited again today at lunchtime and joined a short queue. There were two staff behind the counter and others about. Only one of the staff members was serving customers, the other was making a phone call for the duration we were in the queue. The guy in front of us got fed up with the slow service and left. A colleague and I left shortly after, without reaching the front of the queue or being served. The staff member was still on the phone. Very poor and slow customer service, we visited a competitors shop just a few shops away instead and although there was another short queue, we were served quickly.

I used to like going to this Cafe Nero but after a couple of bad experiences I will seek alternatives. The staff seem to be bantering and messing about rather than taking care of the business and customers. The cups, cutlery and tables look and feel dirty.

Fantastic coffee, fantastic ambient and staff.

مكان جميل من الداخل الجلسات فيه رائعه يوجد طابقين .. اخذت تشاي لاتيه لذيذ

Great coffee in a good atmosphere. Recommend the iced coffee. It was my first, now, at this time of year, it'll be on my menu again

The manager is a legend, and is very nice and interactive… Would definitely return!

I used to come here every time I had to wait for my train. I liked their coffee and pastry. I think I change that now, as the management doesn't care about the cleanliness issues at all. People have been complaining about the toilets and the dust/ dirt in the seating areas, but nothing changed! Incredibly dirty, and noone cares. Obviously their thinking is that it's close to the station, and people would come here anyway...Congrats!

Ordered a coffee yesterday through click and collect, waited for 15 min and then queued up to ask for it. First, they said they don't have my order, then they said that the order has been cancelled. Then asked to take a look to my phone and seen that actually they haven't refreshed the ordering page for some time. They said it will be ready in 5 minutes. I really wanted to see how long it's gonna take, in total 30 minutes and no apologizing for this, not even 'thanks you for waiting' or 'sorry about that'. I could also see other people's faces, they were not communicating, they were just trying to get rid of you. Poor customer service...

1 star as Desperately needs a clean . Coffee and croissant were lovely. The state of the place let’s it down.

They do a good hot chocolate ...better than Costa and Starbucks that's for sure

Whilst on a shopping day myself and daughters visited for lunch. Staff friendly, food good but no where to eat it !!! It seems that the place would rather give its tables to non paying customers who just want to use the place as a library !!! There were more laptops on the tables than coffee cups !! Next time I shall spend my money in a venue where I can sit and eat it !!

Unclean table and unhelpful staff. Got wrong tea and coffee and a stale cake! Staff were unprofessional and rude. Shame as a good location.

Buon caffè, ottima posizione di fronte alla stazione ferroviaria di Cambridge per fare una sosta in attesa di un treno

Good coffee. Ok service. Toilet areas really small and not really fit for purpose. Does make the stay less appealing.

The service was not good when we went there. There is only one man doing everything at the counter, even though there were a number of employees available, resulting in a long queue that doesn't even make sense because there were not many people in the first place. I know he's the only one capable but at least hire another one like him so things will work as it should be.

Always a great coffee shop with delicious drinks. The baristas are lovely and even offered to give me an extra stamp on my loyalty card because they made my latte extra frothy by accident! Would always recommend.

Today a young guy with glasses served me the best chai latte I've ever had...

I went on Saturday with my daughter. Three male members of staff behind the counter pretending to be cleaning. No welcoming, back turned, did not ask what we wanted silo after a few minutes we left. Told them they were very rude. It seemed we were a burden to them and could not be bothered.

Great coffee but toilets out of order

Coffee was nice but the service was terrible! The male member of staff seemed to think his phone was more important than taking my order. Once he was finished with his phone he looked at me then decided he would rather talk to another member of staff and walk off. I was eventually served by another staff member. While I was waiting the male staff member came back and ignored another customer behind me eventually taking their order. Appalling customer service.

Staff really couldn't be less botheres. Toilets are a nightmare and require a code, when u get in the tiny poxy thing it falls apart around you. Place needs a total re-think... not the best Nero.

Great coffee but glass washer still broken?

Haven't been to this Neros but found the staff helpful. Toilets not working. But great atmosphere.

Decent coffee and friendly staff 👍

Lots of space to sit and have a nice coffee.

Wasn't too busy when I was there. Prompt service and I found a decent, comfortable seat to enjoy my coffee and watch the world pass by for 30 minutes or so 😊☕

Café with a large furnished interior space complete with an upstairs. There are several seats with plug sockets and table space ideal for getting some work done. As such the cafe's frequently busy and at peak times it can be difficult to find a spot.

The best coffee of all the mainstream coffee chains. Still a very busy and somewhat soulless experience though, as all chains tend to be.