Caffe Nero in Edinburgh, City of

Used to excellent service, coffee and food in the 2 Caffè Nero’s I visit in Edinburgh but disappointed with the airport one. Very slow moving queue despite 4 people serving and 2 others clearing tables/filling shelves. Took 14 minutes to serve the 8 people ahead of me. My favourite apricot pastry looked limp and undercooked, pain aux choc OK though. Lacklustre service from 2 young lads who clearly didn’t want to be there and faffed around inbetween serving customers. Area around coffee machine looked messy and unclean.

Absolutely filthy place. The floor did not look like it had been swept or cleaned for days. A large spillage on a main aisle was left unattended and I didn't see a single table cleaned for the duration of my visit despite being very busy. No excuses at all for such poor standards. Obviously catering to a captive clientele with no care at all.

I just got a coffee and a bun for breakfast before my flight. The cafe was manned by only two staff, and very busy. I must say I was very impressed with how the two baristas (one, a trainee) handled the long queue. They worked swiftly and efficiently. The barista in charge (a man maybe 40+) was funny and made my morning a little brighter. Thank you and good luck with the long queues!

Recently came at this caffe Nero for a Pain au Chocolat and coffee. Service was slow, bad, screwed up our order twice and forgot to do one of our coffee. Location however is right in the terminal. Was perfect while waiting for our flight.

Only had coffee here early on Thursday morning before our flight. You can't really go wrong with a Americano and Flat White. Quick and friendly service. Thought as we were sitting in, we would get proper cups, but got ours in takeaway cups, so don't really understand why they ask you if sitting in as all prices are the same.

The burned my sandwich, forgot the tea I had ordered (and paid) and the personal there were way too slow. It is an airport everyone is a hurry! I think it's the worst cafe experience I ever had.

At cafe near gate 11 on Wednesday afternoon 8/5. Staff went above and beyond to help, thank you so much! Coffee and cake were decent too.

Cleanliness far below my expectations, lamp shades have not been dusted for a long time. I ordered double espresso and it look like dirty water. Staff not approachable at all. Won't be back!

They seem to have 1 person take the order, then make it and serve it to the customer. Instead of 1 on the tills, 1 making coffee etc. I waited 12 minutes in the queue just for my ready made sandwich and water. I pointed this out to the manager and boy did she get defensive… we’re short staffed bla bla. It’s really not difficult to fix…

We arrived with my wife in a wheelchair and, without needing to ask, the whole team could not have done more to make our ordering and seating as easy as possible. The lovely, considerate and caring staff are a credit to this business and to Edinburgh Airport. Thank you!

Posti sporchi, prese che non funzionano, cibo vecchio e di cattiva qualità, prezzi esorbitanti. Lo abbiamo provato e non ci torneremo.

Dirty place, lots of tables empty but all of them dirty and full of rubish. 4 staff but no busy at counter .

We ordered 2 coffes and a couple of bacon sa dwiches. The sandwiches were amazing. But the coffee, oh god, it was by far the worst coffee ive had in my entire life. Get the food, stay away from the coffe.

What a fantastic team! Working so fast and efficiently at 7am, dealing with a big queue, they also managed to smile and have a wee chat with every customer. I have no idea how they manage to work so fast and I hope they are well paid for working in a such a busy environment. Very impressive! On top of that, both my coffee and toastie were so tasty. Special thanks for the guy with a pen behind his ear and a blond girl who was working with him for making my morning such a delight.

A decent place for an airport, with a choice of drinks, pastries and finger food before flying. Good service from the young guy. Coffee of the data bit expensive at £2.35 though...

We came here for breakfast whilst waiting for our flight and the paninis and coffees were delicious but what we really want to call out is the customer service… not only were the 2 ladies working their great whilst serving us… when I went and asked if the airport had any printers (we had just realised we needed our COVID test documentation in hard copy) they went way above and beyond and allowed us to hook up to their printer and print our docs! Thank you so so much we appreciate it so much!

But a really annoying man works here. He shouts "just tap that on top for us" at every customer. I would never return because of him.

在yo sushi壽司店吃飽了，找一間優 閒的咖啡店, 早上應該飲杯烘焙咖啡以提提神， 便在Caffe Nero咖啡店這𥚃買了 Iced Latte 冰凍拿鐵，£3.55 cappuccino Grande £3.05 咖啡較costa 咖啡店 濃醇幼滑及好喝一些呢！

Awaiting my flight, I had a large espresso here that actually looked like a single espresso at double espresso price. The Sicilian lemon muffin was delicious, but I've *never* known double espressi to be so small!!! I don't know if it was just a mistake, or if Caffé Nero's policy is to squeeze the maximum money out of customers for the minimum outlay of coffee. Totally unnecessary. Why not give that little more and make the customer happy? It's a shame as I do prefer this chain out of all the coffee chains. Staff not particularly friendly, nor even unfriendly... just blank.

il caffè "ristretto" è come il nostro. si può stare seduti per ore, bere acqua a volontà, utilizzare wifi e servizi, al prezzo di una tazzina! c'è anche una tessera, ogni 10 ne regalano uno

Only when a captive audience member would I use but espresso needed. A bit thin and really a small one even by espresso standards. Croissants filled a corner but won’t be winning any baking awards!

cafe neroはチェーン店でそこそこのコーヒーをだすのですが、ここ空港支店はスタッフの監督できていません。機械を洗っ ていないのが明白な汚れた味のコーヒーなのです。私が1口で捨てるしかなかったカプチーノは生まれて初めてでした。Cafe Neroのオーナーが怒ってよいレベルです。

No soy un gran fanático de ninguna cadena de restaurantes de café y no espero mucho del café del aeropuerto, pero wow cafe nero, lo llevó a un nivel completamente nuevo. . . . Café completamente quemado y amargo. Tuvo que esperar 15 minutos antes de intentarlo. Personal desorganizado y grosero. La comida no es fresca. Sólo la experiencia extremadamente pobre en general.Hazte un favor y visita Starbucks antes de la seguridad.

Ridiculous customer experience: Couldn’t pay for my coffee because they don’t accept ‘old’ (English) 10 pound notes. Had no problems paying with them in Glasgow and elsewhere, but Café Nero only accept the new plastic notes. Absolutely pathetic. Won’t use CN again.

Coffee was good and the service was very friendly, this place does offer for what we paid !! we would go back !!

Definitely a perfect place to have breakfast, tasty coffee and amazing cappuccino thanks I 'la be there every morning

We had a quick breakfast here and the coffee, muesli and croissant were all good. Excellent friendly and helpful service.

Usual great service and delicious coffee, say outside in the sunshine on the Royal Mile enjoying the local street entertainment.

The personal is horrible and unpleasant. This is the worst café I've ever been. Not recommand at all this place! Run away of it!

Excelente opción para desayunar o comer ligero antes de agarrar un vuelo. Los croissants de almendras son espectaculares

コスタコーヒーは保安検査前、後の2店舗ありますが、カフェネロは保安検査後の1店舗しかありません。エジンバラ空港はゲートに入るとどの店も混んでいるので、空いているカフェを選ぶしかありませんね。

The staff was just very unfriendly, slow and super rude. The food was okay but also took forever to be heated up. An very arrogant and unable waitress mixed up our order.... just a bad experience!

Visitamos a como estaba abriendo a las 4 de la mañana. Claramente el lugar no estaba preparada como estantes estaban siendo apilados, peajes y llena de personal completamente todo el lugar. Café es bonito y sorprendentemente a un precio razonable para el aeropuerto, sándwiches compensan y el hecho de que el chico la abundante todo dividido la parrilla no ayuda! Volver a las estanterías con el miembro del personal en el camino! Incluso esta muy ocupado, pero sólo un tornillo estándar de café que no tienda estaba preparado para el tiempo de apertura.

nos paramos por hacer tiempo antes de embarcar... mala idea. el cafe nada del otro mundo, y la napolitana dura como una piedra. a precio de aeropuerto claro. no volvere

caffe nero situated in edinburgh airport is as good if not better than most coffee places in the airport prices are ok and service is very fast.

Caffe Nero op het vliegveld van Edinburgh is een prima zaak met goede koffie. Prima om even te chillen.

Cadena de cafeteria presente en todos lados , nada del otro mundo precios correctos, para sentarse un rato y descansar las piernas

We got decent tea and coffee, and an almond and raspberry muffin. Everything looked fresh and tasted fine. Good service, reasonable prices.

One member of staff was very rude and unhelpful. Staff were not bothered to help in any way and when deciding on a coffee one girl in particular seemed to be annoyed as I was choosing and it wasn't even busy. Would not return

Reasonable hot chocolate with plenty of whipped cream and a nice pot of fruit tea. Conveniently located towards the centre of the departures lounge opposite Hugo Boss and Brora.

Nice place at the AirPort with ok prices. Serving some sandwiches and pastry. Over all a good place for a Quick inte before your flight.

4.30 in the morning and very busy, staff all focussed, Manager organising those queuing to speed people through. Well done.

Estamos esperando para hacer un tour y como llegamos temprano nos fuimos a tomar un café, íbamos a por starbucks pero por recomendación del touroperador, nos dijo que éste estaba más cerca y que el café era más rico. Fuimos ahí casi no había cola, pero la chica tardó mas de 20 minutos en servir solo 3 cafés a los únicos 3 clientes que estábamos. Lo pedimos para llevar y cuando lo tomamos, no tenia ni cremosidad ni sabor. Parecía café quemado. Terrible!!! No entiendo como hay tantos por la ciudad. Me imagino que depende, de la persona que te toque cuando lo pidas. Pero a éste ni vayas, te atienden muy lento, con muy mala actitud y eso que no soy tiquismiquis. Casi 3 libras por un malisimo café y ni siquiera te ponen canela, chocolate, vainilla ni nuez moscada como otros.

Moyen ! Table sales , beaucoup d'attente pour du pas si bon Que Sa. C'est décevant. Allez ici si il n'y a vraiment pas de place ailleurs

Escaso personal, grosero, lento, no me importa, antihigiénicos. . . No toque las tartas, habiendo visto ser tacleadas como por personal en la pantalla. Soy un fan de café nero, usar el app para pagar, etc., pero esto necesita una intervención apropiada sucursal por gestión Nero. Realmente no mostrar la marca en algo más que una luz pobre. Por favor, evita como una caída en la gestión a medida podría obligar a hacer algo.

This branch of Caffe Nero is right in the airport departure area so is exceedingly convenient for a good cup of coffee. I have always found that you can rely on this chain for constant quality of coffee. Service was OK. we experienced none of the rudeness that other reviewers have identified recently. The place was very busy which was hardly surprising but we were served efficiently and did not have to wait long.

non vorrei infierire , ma il café é pessimo personale non all'altezza. Ingannati dal nome apparentemente Italiano . Mai più , non consigliato per Italiani.

We asked for a teapot of tea as stated on board and the girl point black just said NO, we said it said on the board and she just said NO with a "I don't care" attitude and didn't explain why!! When given a bacon roll it was slammed down and girl ran away, wasn't even on a plate!! Terrible will try elsewhere next time!!

Like most of the other reviews left here, the coffee was fine but the staff definitely are not. The server was stoned and couldn't have been ruder

Terrible behaviour from 3 young staff. Something between cocky and cheeky. Not good enough! Better off at EAT next door.

Waiting for a flight I needed a coffee hit. No queue so gave Nero a chance. Very friendly staff, quick at making coffee but the coffee could have done with a bit more of a kick.Not bad price though.

Stopped for a latte and a breakfast bap prior to my flight and found the coffee to be first class and the sandwich was enjoyable Overall I found the staff to be efficient and organised and the area was clean and kept clear

Buen servicio y buen café. Aun Que seauna cadena el servicio es bueno y el personal agradable.El pan es delicioso. Los chocolatines se sirven calientitos con el centro de chocolate derretido.¡Riquísimo!Café robusto.

Waiting for our homeplane in Edinburgh airport, I bought a coffee and a cake, which was very good.But when I came home I found out on my homebank, that Caffe Nero had charged me double. Tired after some very bad baggage experiences with KLM during the wacation, I mailed my complaint to Edinburg airport at once, and they which directed me to Caffe Nero. The Head/Manager of Caffe Nero herself mailed me, and apologized and kindly explained the reason for the problem - very professional and customer caring. She offered of course to solve the problem, but since it was only about a few ponds we agreed to leave it. I was quite overwhelmed by the treatment and grateful, since I had some bad experiences with our baggage. My best recommendations to the Manager at Caffe Nero in Edinburgh airport./Ruben.Denmark.

I only bought an Americano, however the staff were pleasant and efficient and the price no more than you'd expect. Oh and the coffee tasted just like a standard Nero's should.

Just rude rude rude Staff literally have lost the ability to interact with peopleGive it a wide berth plenty of other places to eat/drink

My girlfriend and I had coffee and some food as we waited for our flight and both the coffee and food were good, as you'd expect from a Caffe Nero. The staff were fine - it was late in the day so maybe I'm being unfair but they could've smiled a bit more. Plenty of seating too

The coffee at Cafe Nero is always nice, staff is friendly. And the tables were clean (this is not always the case when you go to the cafe Nero in the cities.

Review very similar to the experience of TomWeasel. Nice and quiet so decided to give Nero a try ordered a large mocha and bacon roll was promptly given my drink and a wooden table number and asked to take a seat and my bacon roll would be with me shortly. Well had a very long seat and having consumed the contents of my large mocha I went back to the counter to ask about my roll to which a non too friendly girl thrust the roll into a bag without so much as a sorry for your wait but there you go. I took the roll out of the bag and took or should I say attempted to take a bite but was soon halted by my bottom teeth being unable to get through the bottom half which was rock hard. Took the roll back and explained it was inedible and I asked what the toasting time was supposed to be since I had waited over ten minutes to be was advised it was 3 minutes, no need to explain any further what had happened there!! Asked for a refund which was given without any question but also unfortunately without any apology and then to add injury to insult whilst I was still within earshot one of the other servers said to the girl serving "what is HER problem?" Needless to say Nero will not be on my places to visit again at Edinburgh Airport.

I went there twice in 3-day stay in Edinburgh. The staff was not that friendly but the expresso single was good.

Had really bad experience with this caffe. Ordered 2 extra hot lattes and they came back luke warm. Ordered 2 toasties and we are still looking for the ham and cheese. Can't believe they cost £2.85 - rip off. Two trainee barristas were on duty - nobody to supervise them. Don't go here go opposite to EAT and get value for money.

Ok so its just another chain coffee shop. I wasnt expecting anything out of the ordinary, I just wanted a coffee, a bite to eat and maybe a friendly smile. At the very least I would like to have been able to make eye contact with my server when asked for my order. The place was not busy, no huge queue, no rush required. I just wanted a small Mocha and Ham and Cheese toastie to take away, not much really. I didn't really care about the price either. £5.40 or so, about standard really once you're airside in the UK. I paid and then was told to go and stand round the corner and wait, I was given a little table number for my toastie and then dismissed. As I was leaving to go and stand in the naughty corner a gentleman approached the serving area and asked for some water. "Round the corner" snapped the matriarch! Looks like he too was destined for the naughty corner. He obviously didn't understand as he went to go behind the counter to the tap. Unfortunately he tripped as he did and flew forward into sink. Poor bloke got such a fright and then another as the matriarch barked "The corner, THE CORNER!!!" once again before rolling her eyes and once more taking orders over her shoulder.I digress. There I am stood in the sin bin waiting for my mediocre excuse for a cheese and ham toastie, alone with my thoughts, wondering why the matriarch is so bitter. Her little minions scurrying around avoiding making any friendly contact with visitors lest they accidentaly smile an incur the wrath of the Magda the merciless.15 mins pass. My coffee is almost empty. My stomach is complaining.I eventually decide I have paid my dues for my insolence for daring to disturb Magda's day and leave the naughty corner and head back to the frontline. I grab the attention of one of the minions and enquire if my toastie is undergoing some prolonged carbonisation process as its surely black by now. A little giggle, a forced smile. The minions retrieves my wafer thin blackened toastie and hurriedly chucks it in a bag before thrusting it in my direction and scurrying off again. Magda the merciless see's all of this, looks at me, looks at the bag and then shrugs and rolls her eyes before once again throwing herself into battle on the frontline.I wont be visiting again.Incidentally as I walked to the gate past Costa Coffee the 4 'Baristas' all looked and smiled at me as I transited through their domain. "Poor Bugger" they must have thought.

I like coffee, I like coffee shops. Coffee shops have a special attraction for me because I like the ritual and atmosphere of relaxation, the act of taking a few minutes to indulge.Airports are busy, people are rushing to get somewhere or killing time waiting. Airports have relatively few choices. There will be a coffee spot, a fast food, a pub, a restaurant, sandwich stand.So I chose to have a coffee in Caffe Nero. I appreciate they stand there all day serving people they will never see again BUT do they appreciate that I chose them to serve me coffee? No! I am told where to stand, to come to this till and place my order, asked what I want when I now cannot see the food counter as I have been ushered along to the till. I'm asked if I am sitting in or taking out, "sitting in" I say so that they can charge me more and still give me a paper cup.The coffee was fine, the service was rubbish! there wasn't a long queue, just long faces from the counter staff. I don't expect forced bonhomie but a little pleasant engagement with customers would be a great way to get a return visit. Next time I will go to the pub for my coffee. Sorry if all that sounds petty for an Airport Coffee stop but I really believe that these branded coffee shops should offer good customer service and it was sadly lacking on this occasion.