Costa Coffee in Edinburgh, City of

Absolutely lovely staff helping an elderly lady with the app and being incredibly patient and cheery through it

VERY GOOD SERVICE. XXXXX ❤️ FULLY RECOMMEND XXXX ❤️

Great, friendly service who go that little bit extra. Also looked out for my dog with a drink as it was warm before we even asked. Special shout out to Lewis for his excellent customer service.

Nice Costa great staff, relaxed atmosphere, defo visit again when in the area

The staff is super nice, quick and they do great drinks. It is always nice to go there, either to take away or eat in. Always busy, but always a table or two available. Noisy but not too much.

A good place for a quick refreshment.

Food and service are pretty good.

The Italian barista she was very friendly and the coffee was amazing!!

Amazing service, very helpful staff, good quality of drinks

This place was lovely to visit. A barista Maestro named Jakub made me a flat white with such a beautiful pattern. His service was also very professional.

Very friendly staff,really good and professional service

Always too cold. Have a look around, if your customers are all wearing coats at their tables please put the heating on!

Sadly, I'm starting to find the coffee at Costa overly sweet. Service is a bit robotic, and there's no real atmosphere. The cream on the top of the drinks has been replaced with something called 'light whip', which is mega sweet! I'm really going to have to re-evaluate where I get my coffee from.

Always really friendly and my click and collect is either sat waiting for me or in the process of being brought over with a smile. Thanks guys.

I use this Coffee shop regularly....the food is good...Also the fruit frappes are delicious....staff are very friendly and the service they provide is excellent...Thanku!

Great place and awesome coffee❤️

Small coffee shop also selling cakes, pastries and sandwiches

Staff and their service was ok, i think maybe new members of staff could be a little more chatty and engage more in conversation. My bug bare.... when their heating food they put a couple of things in at the same time...therfore ive had to return to the till point to say its luke warm... this had happened on many occasions and its something that could be rectified with another warmer so more can be done in little time

Przytulna kawiarnia, miła obsługa. Jeśli szukasz dobrej kawy i spokojnego miejsca to tutaj to znajdziesz. Polecam.

OMG I loved my blueberry frappe

Very loud atmosphere mixture of chairs some comfortable some not so.

Couldn't rate food as we only had hot chocolate 😋 which was lusciously scrumptious. Service went without a hitch, and they were very busy. Although they could do with more Gluten Free options in cakes and sandwiches 🥪 to cater for food allergens.

Brilliant place to have a coffee brilliant staff all round great costa. Would recommend it to anyone.

A very tired Costa which is needing complete refurbishment - seating outside which is a plus in the better weather but overall, soulless and very uninspiring

Good sometimes very busy and not always enough staff on table not cleared quick enough for people to get a table that is cleaned could be improved

Nice place to relax and friendly staff. Always use this place for a meet up.

Wouldn't like to be in a hurry visiting this Coffee shop ..1 staff member serving ....he had 2 gears 1st. And Stop ........really need to up there game ...won't be back .....AGAIN !

Extremely poor attitude from staff and management, ordered on app and waited in store for 25+ mins, same 4 customer also waited in line. Really poor!

Great speed, helpful staff, always clean and cozy, what else do you need :)

Great staff & fantastic food, though service was slow unfortunately

Best Costa in town. Great staff.

Standard Costa... As usual the set-up/way of working means service can be slow.

Slow service, 3 people working and 1 person serving and the same person making the drinks. 6 people waiting before me, not another member of staff came to help out Shocking will not be back

Friendly staff members who were very helpful

Lovely friendly staff, plenty seating area, bright and airy as Aircon so nice & cool. Clean toilets, wheelchair access. Good variety of drinks and food. I had a medium latte and a delicious Victoria sponge muffin. Nice atmosphere.

Nice coffee cakes have gone down hill a wee bit.

The staff are always very friendly and efficient and a lovely cake and coffee.

Friendly staff and Costa coffee, say no more.

The new team was very friendly. NOW I love to visit this place another time 😍

Cosy, great for a lazy afternoon study. Or just chilling …

My grandson goes he loves it6. Personally I can't make a comment.

Always friendly and great products

Coffee and cake were both good. Cleaning of cafe was taking place while we were trying to have a relaxing break. The Floor was being mopped around us and expected to walk on a wet floor. I pointed out the danger of this. Answer was rude.

Slow service despite it being quiet. Got my order wrong. I (and 2 other tables) had to clear and wash our own tables!!?? They were using a handheld hoover to clean within the cake display around product?! Unless its dedicated for use there, it just looks dirty! Place itself looks new, just not being looked after.

Friendly staff great service they seem to be having staffing problems at the minute but generally a very good costa store

Popped in for a takeaway americano. Not too busy, and looked nice and clean. Good coffee as always.

Great coffee and efficient nice staff 👍

Agonisingly slow. My 'hot white' americano was made with the milk dregs from the guy in front who ordered a hot chocolate. Appalling customer focus. Avoid.

Slow but very friendly and helpful service.

Unfriendly staff, almost rude, not interested in customer service, assumed I was having a take away which I wasn't, when I said I wanted to sit in she told me to do track and trace and show her the confirmation. I have been in many Costas and this was my worst experience, I will never use this coffee shop again. Usually I am completely satisfied with my visits to Costa.

Amazing latte today. Thank you.

Enjoyed a lovely afternoon with friends and family

The staff are always friendly and the coffee/cold drinks are delicious

Another good experience with Costa. Hygiene and customer safety a priority. Very pleasant staff and service.

Nice cafe, friendly staff, always looks clean

Lovely hot latte, had bacon sausage & egg wrap as no bacon or sausage rolls left 😥, OK but too much wrap. Maureen had cheese & tomato toastie & coke she enjoyed it. I like this costa been few times before ,nice atmosphere and furniture lay out inside and staff always pleasant,only problem I will say is that both Maureen & myself both wear hearing aids and difficult to hear staff talking through their mask, even though I said we wore hearing aids and found it hard to hear them, they didn't speak up ! Though that is a problem in most places, it's harder to hear people's voices clearly with a mask on. Sorry one more point to add ,I have bad asthma but I always wear a shield as I find it hard to breathe through a mask, I have bought a few adaptions to help it stop misting up some better than others and find no problem wearing it as I feel I am protecting other people from my germs and protecting myself from others.i think if you can't wear a mask then you must wear a shield and I think the infection rate would definitely have been lower and less hospital admissions and less deaths ! THE RULE SHOULD HAVE BEEN IF YOU CANT WEAR A MASK YOU MUST WEAR A SHIELD, ANYONE WHO GENUINELY COULDN'T SHOULD HAVE BEEN ABLE TO PRODUCE EVIDENCE ! PEOPLE MAY NOT KNOW YOU COULD PICK UP AN EXEMPTION TO NOT HAVING TO WEAR A MASK AT TESCO & OTHER ESTABLISHMENTS FOR FREE AND NOT HAVING TO SHOW ANY EVIDENCE OF WHY NOT. I KNOW PEOPLE WHO HAVE DONE THIS AND THERE IS NOT A THING WRONG WITH THEM, SO THEY ARE WALKING ABOUT POSSIBLY SPREADING COVID KILLING PEOPLE OR LEAVING THEM ILL WITH LONG COVID JUST BECAUSE THEY DON'T WANT OR CANT BE BOTHERED WEARING A MASK ! MAKES ME ANGRY. IF WEARING A MASK SAVES ONE LIFE ITS WORTH IT.

Queue is fine as per everywhere, friendly staff. Parking can be tight but loads over the road. Good to get your rev up Flat white to face Aldi and M&S food shop..

It's over whelmed. Only two staff now. Wait for order and collection is far too long.

Me and my daughter were refused entry by the obnoxious manager because I explained my phone had run out of battery and I couldn’t use the track and trace app. I was more than happy to give written details and back it up with ID. Won’t use Costa ever again!

Good service with good Covid19 precautions

Go there for the wife's coffee. Staff are great and always have it ready on time.

Had a car accident this afternoon and went to get a Costa afterwards to calm my nerves. Did click and collect and you guys were excellent you even gave me an extra flake which meant a lot this afternoon bless you. Very cheery too! Thank you.

Great for catching up with friends , if you don't have a phone you can't go - another place discriminating against no phone users.

Its joke. To order anything need to wait 10 min!

friendly staff. every bench and tables outside are soaking wet, if someone want sit there, wipe with their trousers?

Excellent service, proper PPE in place

Didn't have a good experience here. Went to have a cuppa here with my kids for the first time and my daughter found a tiny fly in her babychino. I went over to speak to one of the staff and they said to me: Well, that's not true cos I made the drink myself; it could have crawled from the floor into her cup. I was disappointed in his response to say the least and was too shocked to respond immediately. So when I was about to leave, I went over and said to him that all I wanted from him was to apologise, and it was only at that point, that he apologised. I'm not going back to this store, any time soon but will try other stores.

Friendly staff who kept me rite with trace + protect well organised felt very safe

Necesitando un lugar para sentarse y relajarse un poco, este era el lugar más cercano a donde estaba comprando. El estacionamiento fue un problema, pero finalmente encontró un espacio y entró. El código QR estaba tardando una eternidad en funcionar, por lo que el personal tomó mis datos manualmente para Probar y proteger. ¡No tuve que esperar mucho para conseguir mi café a diferencia de otros justo después de que me sirvieron! El café y el muffin estaban muy sabrosos y los disfruté mientras leía mi libro. El baño estaba impecablemente limpio y el personal limpiaba todo muy bien cuando alguien se fue.

Nice staff excellent coffee always think selection of eats very limited

Very bad experience girl with long red hair was very rude and showed no compassion to elderly and disabled customers. In my opinion her training needs in customer care needs to be addressed. I will be contacting head office to discuss this matter further and will not be returning to this store and if this level of customer care is acceptable to your business I can't see Costa surviving.

Very clean and tidy but confusion over the app making it a bit stressful. Large sign with QR code and number at the door which I completed, as I always do, whilst waiting. I was asked by lady behind the counter to prove to her that I had done this and that it should be on my browser. I couldn't find it. She again said she needed proof so I said I would do it again, she said if I had already done it, it would be there. I wish I hadn't bothered going in. Things are stressful enough. Perhaps they should remove the QR sign on the window or have someone advise customers at the door as they do at the Straiton branch. Would have had a 4 star review otherwise.

Great service, clearly marked out and actively managed Covid safety precautions, staff are brilliant and coffee is super too!

Nitemare doing track & trace wouldn't work on phone

Very rude woman working in Costa. Very short tempered and basically rude all round.

Brilliant due to the circumstances

Its a very enjoyable Costa Coffee store. Silent never too overcrowded and you will feel relaxed. The coffee tastes good too.

In this strange time of 2020 very good organized! And the ice coffee was Mmmmm!

Lovely staff as always, adhering to social distancing as much as possible. Facilities clean.

Got asked by staff twice why not wearing a mask in front of other customers.should not be questioning people.very rude staff.seating outside closed do not know why.will never go back service terrible.

Always enjoy my trip to Costa as usually on my own so I can enjoy my coffee in peace

There was not slot of seats so we had to leave

Great coffee. The place is nice and once you are seated they let you be. What more can you ask for?

Busy enough to get the afternoon coffee atmosphere, quiet enough to read a book or easily find a nice seating. I like this Costa as the location is a bit out of the city centre and the vibe is more relaxed

Arrived very busy lots of tables with dirty plates extra people having to sit at them not staff fault not enough of them but they were very polite and when served coffee usual high standard

Great coffee and the staff were great and very friendly

It's a coffee shop. Nothing special.

Ordered a bacon roll it was over heated & was very dry. By the time it was sorted my coffee was cold i did get a toasted sandwich which was ok but i was not impressed

This particular Costa branch is one of the few Costa's that I find fairly pleasurable to suit and enjoy my coffee. It can be busy at peek time's, although it's directly next to greggs due there's competition on the doorstep . I most enjoy sitting in the outdoor seating where smoking is permitted. There are usually ashtrays on the tables, if not they supply one, just ask inside at the til. I find majority of the times I've been in here the staff have been very friendly and more than helpful. Although I'm by far not a regular customer, I've probably not even visited it 10 times in its existence. So there's been the odd occasion ther staff have been unhelpful or rude, the staff have been different every time for me. The reason I've not visited here more time's is purely due to the location. It is not the most accessible place for me.

The staff love it when you mention anything about Tom Hardy. I told them about the time I worked in the Leonardo hotel and found one of his used socks under the bed as I cleaned the room. When the girls in Costa asked me to bring it in I was given a free cappuccino and an empire biscuit while they took turns sniffing it in the back room. Great place.

Great coffee as usual but my toasted foccacia was spoiled by pesto!

Coffee was fine as usual. Staff didnt want to give my reusable cup a quick rinse before I used it as "it's against their policy"...

Can be a little busy, so often have to queue for a bit. But other than that I can't complain. Staff and products are both always good.

Coffee reasonable maybe too weak for some but i like it xx

Possibilité de manger sur le pouce des petits mets corrects à un prix abordable. Bon café et produits alternatifs (lait coco, soja, etc.) disponibles. Personnel serviable et gentil.

Love costa dont even need to tell staff what i want they know as soon as they see me . Such lovely freindly staff thank you .

Wonderful, great coffee, friendly staff

Friendly and good service. Everything you'd expect.

Too slow . they flung the receipt I'm the bin before offered if I needed it lol.

Friendly service, clean and comfortable coffee shop.