Caffè Nero in Liverpool

No point asking for extra hot here, they do what they want

I wanted to come on here and say that all of the lovely ladies who work in caffè Nero are fantastic and this review is not aimed at those. However there is this one “gentleman”who works there who is very rude to customers and does not take into consideration of customers preferences, my partner went in today 14/10/2024 to get a regular vanilla OAT latte however this “gentlemen” heard clearly and responded to what my partner had asked for and ignorantly ignored her and gave her skimmed milk which makes her very unwell as she is lactose intolerant, i am not aware of this mans name however everytime we both see him on shift we turn away and go and get coffee elsewhere, as customers we shouldnt feel as if uncomfortable as we do going in for coffee, again this is nothing against all the ladies who work there they are all so welcoming and lovely.

Caffé Nero and Paddington: great day to sit outside, eat, drink - watching the world go by with Paddington for company.

Been there many times, always lovely staff. Other than that standard caffe nero.

The hot chocolates are super yumm. And you should try their breads and cakes

Quick stop for coffee and sandwich. Had to clean off seat and table before sitting down . Disappointed with toastie , not much filling inside. Coffee as usual for this high street coffee shop . I still prefer Starbucks 😀

Fast service, great coffee for on the go.

Staff are very welcoming and helpful, always enjoy their cappuccino. Best tasting coffee out of the other cafés.

Relaxed atmosphere , had a cinnamon whirl and cappuccinos , the staff excellent.

Lots of nero around, but the staff here are lovely (liverpool one)

Great location and excellent service. I think her name was Dana. She was very friendly

Consistently excellent service and coffee.

What a lovely little coffee shop. Lovely coffee lots of food choices. I had Pistachio Latte it was to die for! Definitely visiting next time I am in town.

Nice tea and coffee with great service… Location in wonderful

Fantastic coffee, only one issue but more of a personal preference, the salted caramel wasn't as expected for flavour. However everything else was brilliant

Toilets are disgusting I will never go here again

Barista was rather rude. We felt like we where an inconvenience an felt rushed. Whilst the whole time she was talking on her mobile phone. When we asked a question we just got things pointed out

Good place to have coffee and watch a variety of people go by

Had a code from Octopus Energy for a free drink. The staff member didn't seem to know what it was. Looked at me like I'd just eaten his first born! And when I asked for brown sauce for my bacon butty. Well! 😄😄😄

Cozy place, good coffee, services provided with smiles by the

Coffee and cake was good, sadly the service and restrooms were not

Not enough staff. 2 staff working hard behind the counter, coffee is delicious. However, they are too busy to look after the place, tables are stacked with dirty cups and the toilets are beyond grim.

Cups were dirty, toilets are awful.

Friendly polite staff. Good coffee selection. Plenty of tables, good interior decor

I like this Caffe Nero as the staff are friendly, the drinks are good and you can usually find a seat. The atmosphere is very relaxing.

The Nero is in the Liverpool L1 complex. There were two in our party. The café was hectically busy and it seemed under staffed.☹️ As such though the staff were trying to keep up, service was slow.🐌 The coffee and cakes were predictably of a good standard,🏆💷💷 though pricey. The decor was okay but the soft armchair seats were showing some signs of serious wear and though appeared potentially cosy, were in fact far from comfortable.☹️ The WC facilities were likely suffering from understaffing and were poorly maintained and unsanitary.

Shop was busy but fast service. Cappuccino cake is amazing.

Cafe Desperately needs an upgrade looks dated and shabby not enough staff to clean tables I question what are management doing here you need to do stop checks as now lots of choice regarding coffee shops in Liverpool City centre

Really very bad service and dirty coins. They leave you waiting longer than the time the drink is prepared in order to joke with each other. Really very bad service.

Miserable waitress, disgusting toilet and generally grubby.

tables were messy & still had dirty dishes, which still weren't removed by the time we left

The customer service is none existing, I was hoping it could be at least normal but none. It's like the employees didn't know that they're serving customers, and they should their job at least.

Last two times I ordered takeaway coffee from this place I found flies in my coffee , fortune for me that I put sugar in my coffee otherwise I would not recognize there is flies in my coffee and when I said to the employee he replace it for me directly without saying anything like its a normal thing this happend to me twice yesterday and last week and I will never take coffee from this place ever again

Modern, smart branch with friendly staff.

Good friendly service very welcoming

Lovely place for a coffee and a snack in Liverpool.

Auf einen Kaffee ins Nero. Wir fanden zwar die Einrichtung für ein Café passend, nur gefielen uns zwei Sachen überhaupt nicht. Erstens die Toilette war mehr als unzureichend gereinigt und leider auch der von uns bestellte Kaffee entsprach nicht unseren Erwartungen. Kaffee schmeckte so bitter, ohne Zucker nicht zu trinken. Schade

Fairly relaxed atmosphere with nice tasting coffee, only down side was the amount of files

Didn't buy food from here but in the past I have and it has been lovely. The atmosphere was relaxed but a bit busy service good and staff were busy enjoyed being in there

An okey generic Café, nothing special. The pies were quite tasty but the lattes we ordered were flawed and tasted watery.

This is a lovely cafe with the typical food choices. The coffee is better than other known brands I ve always thought. Customer service was lovely. The girls were very attentive to customers and polite. Even though I ve given it a 4 star ratings, honestly, toilets were disgusting such a lovely establishment and let down by dirty, run-down, and horrible toilets. Generally, cleanliness is an issue from dirty tables not being wiped down, etc.

Food and coffee/ tea were very good. However the toilets are a little dirty and smelly.

Nice choice of hot drinks including coffees and hot chocolate, along with a range of cakes and biscuits.

The best coffee ever. Loved it.

Didn't like being asked my order in queue when I couldn't see over the cake dishes being short!! Loo clean but sink and area not

مكان مميز ورائع يربطك بكل الاتجاهات بعد ان تتذوق تلك القهوة المميزة شكراً لجميع العاملين لاهتمامهم بكل الجوانب

Nice little cafe friendly polite staff. Went here every morning for coffee.

Any cafe that plays Mose Alison and serves great coffee like this deserves a mention

Excellent staff, great relaxed atmosphere and lovely coffee.

I've tried the new single origin coffee (El-Salvador) it is really tasty and nutty competing other brands.

Nice cafe, male staff member who serves me is very nice. One of the female closes up like 30minuted early an always says sorry we're closed now as it says on Google its open for another half hour I understand they wana leave early but you should have a right to serve your customer. I'd expect you to close 5 maybe 10 minutes Ellie if its a slow day but come on 30 minutes is taking the mickey, happened to me 2/3 times. Nice place though!

You have a problem with people sitting outside for a very long time with one cup of coffee and blocking up your space for customers.

It's a very friendly caffe with smiling personnel.

Toilet area. Stinks. .And if wind is in right place you can smell it by door

Like this place coffee is really good but feel you need to upgrade your toilets . They let the place down and feel grubby.

Buen Café, muffins de lujo! Buenos precios! Agradable!

Girl with the blond hair Friday evening was very efficent and friendly. Clean shop, proper coffee.

Zeer lekker koffie gezellig vertoeven wc

Run by students with attitude. Unfortunate. Lack of customer care service. Unable to warm up a simple croissant. Whoever owns this franchise needs to wake up

Good coffee and friendly service

Decent coffee and friendly staff

As always in Neros, the coffee is great. The staff were a bit surly and unfriendly but it's a great place to sit outside and people watch.

Comida boa, bom serviço e o ambinte precisa de um pouco mais de hygiene

Cute little café, open until late. In comparison to other Nero in EU, it needs a bit of improvement.

Better than Starbucks and Costa imo.

Carrot cake disappointed. It has synthetic taste and it was so tiny for this price. I don’t recommend this place.

Nice atmosphere, good drinks, nice snacks,comfy chairs. YeH, it's a nice place

BRILLIANT DIFFERENT DRINKS CHOICE GREAT SUPPLY OF FOOD MENU

Dirty dishes, tiramisu is old, hot chocolate was cold and my friend had vegan cream even tho she is not vegan

My friend and I had a coffee, but one annoying thing happened when the cashier asked to enter the card into the machine, claiming that it doesn't work wireless, but surprisingly, the next customer paid wireless.

We had a lovely evening coffee at Nero LiverpoolOne. It was fantastic! 👍🏼

Coffee ok usual Nero standard, table not cleaned and toilets a disgrace with overflowing bins and filthy walls.

Good coffee and cake in a great location in Liverpool centre.

I love the coffee from here and it's dog friendly which is fantastic

Good service, very friendly and polite people working there.

Love the products and always fab staff, working hard and quickly. Unfortunately, let down by the decor and general cleanliness. Went to toilets and absolutely rotten with thick mold under sink and hand dryer. Really does need deep clean and attention.

Pretty quick service with friendly staff.

Coffee ok but place is filthy, tables not cleaned regularly or at all, floor dirty and toilets just discussing

Lovely atmosphere, delicious drinks and cake.

Overcharging customers, rude staff, dirtiest cafe in Liverpool 1, avoid at any cost, better places to enjoy a cup of coffee, toilet hygiene terrible, action needed by the authorities.

Nice place to drink your coffee

Chip in cup. Toilets were filthy. Bins look like they had not been changed or emptied all weekend. No soap available. This was first thing on a Monday morning.

I love that place! My favourite 😍

Loving the new Christmas menu. Super friendly and helpful staff.

Pleasant bistrot-style ambience. Excellent coffee, but possibly too strong for some tastes.

Delicious chicken and pesto lattice for lunch. Good tea & coffee. Mainly nice staff apart from one girl that couldn't raise a smile or use her manners! Popped to the loo..... vile! Hadn't been cleaned for a long time!

Luxury Belgian Mocha was not luxury at all and tasted very bad, very watered down. That thing aside, the ambient was okay. A bit crowded and loud.

Just dirty, floor spray bottle not working to clean tables. Toilet is always dirty also the wall need wiped, chairs need cleaning.

Nice environment, good pastries and drinks, music environment very pleasant, atendants very kind!

Great service. The coffee tasted great and the hot choc was lovely. I had a raisin danish pastry. It was very fresh, loved it! Friendly staff.

Coffee brill Croissant a bit well done .

Nice coffee, dirty tables and floors. The till area is messy and too high for customers, ambiance is not great as noisy

Had iced coffee it was delicious, first I have had but won't be the last.

I saw a very friendly stuff on Sunday buying coffee and sausage pastry, it was delicious and I had a great time relaxing even it's a hot day!

Delicious Mocha and Ham & Cheese toastie.

I love the coffee but the toilets need a deep clean and ventilation

Coffee and cake fine but the toilets for a city centre establishment are frankly disgusting so wipe your feet on the way out !!

Toilets were a disgrace....made you wonder what the kitchen was like

Liverpool centre...Cafe Nero at its best!

Been here several times, drinks have been subpar