GastroRanking-logo
whatsappWhatsapp
phoneCalldesktopWebsite
menuMenu
bookingBooking
4.1

Based on 1.058 opinions finded in 1 websites

site_photo4

Nº 391 in 696 in Mendip

CUSTOMERS TALK ABOUT DISHES WITH..chocolatecoffee
Score
OpinionsNoteGoogle1.0584.1

comment_iconOpinions

Yummy coffee lovely tasting flavours from the coffee bean

site_logo

Kevin Tealey . 2024-10-27

MORE AT Google

Good coffee, but not much on offer in the way of food. I assume the photo is of somewhere else as it certainly didn't look so good as the photo.

site_logo

Ross Adams . 2024-10-24

MORE AT Google

Lovely atmosphere and great service Good management. Thank you very much

site_logo

M “7S” SEN . 2024-10-23

MORE AT Google

The service was impeccable. I like my hot chocolate to be very hot and when I asked if they could heat mine up a bit, they made me a completely fresh, piping hot one. The carrot cake was delicious too. All the staff were very polite and professional particularly the young man who appeared to be the manager. A lovely end to our day.

site_logo

Karen Joy . 2024-10-19

MORE AT Google

Pretty average but expectations met

site_logo

Becky Curle . 2024-10-13

MORE AT Google

Usually excellent coffee but today the drinks were litterally luke warm. They were replaced but more care needed on temperatures.

site_logo

Pamela Kubica . 2024-10-11

MORE AT Google

Long queue but it was midday , still not long to wait for an excellent cappuccino 👍🏻

site_logo

Nick Triker . 2024-09-21

MORE AT Google

Nice coffee at Clarks Shopping Village

site_logo

Les Parnell . 2024-09-14

MORE AT Google

It was okay they could lower the cost tho🤣

site_logo

Korey Fouracre . 2024-09-09

MORE AT Google

Same guaranteed quality in every location and best coffee of any chain available.

site_logo

Andy Parr . 2024-08-18

MORE AT Google

Great coffee shop in Clarks Village - somehow manages to be better than most other chains. Decent coffee, a blueberry muffin that still seemed fresh at 4pm, friendly service and comfy chairs. Only drawback was it was a bit noisy, even though it wasn't that busy - acoustics don't seem to figure very high on coffee shop designers lists.

site_logo

Phil Rutter . 2024-08-14

MORE AT Google

My partner and I love Caffe Nero coffee and found the coffee still tasting great, we must have come in on training day so it seemed that the staff were preoccupied on their mobile phones and when I walked up to the counter and didn't feel that the guy was feeling his best and was in some kind of discomfort . However we still enjoyed our coffee and relaxed outside on the terrace outside . The reason I have given 3 ⭐ is nearly all the staff didn't seem to want to communicate because they were on their mobile devices. Communication is key in hospitality and I didn't feel that on this occasion. We will return to Caffe Nero in the future. Kind regards Pete Nelson

site_logo

Pete Nelson (Willow) . 2024-08-09

MORE AT Google

Delicious coconut flat white. Beautifully decorated 😊 Friendly service ☺️ Great way to start the morning 🤗👏👏👏

site_logo

Maria Luísa “MaLu” . 2024-08-06

MORE AT Google

Never been in when you don't have to queue. Even when there are other coffee places near by. Which goes to prove what a fantastic cafe it is. Staff are all lovely, and the atmosphere is wonderful

site_logo

Geraldine Thomas . 2024-08-03

MORE AT Google

Lovely coffee and friendly staff.

site_logo

Andrew Vaux . 2024-06-14

MORE AT Google

My first visit to this Caffè Nero, and what a brilliant team. Really friendly, interactive and customer friendly (unlike those we have in London). An absolute pleasure to be talked to, rather than talked at. The queue often got quite long, but it was fast and efficiently handled and everyone was looked after in a really friendly manner. This has to be my best ever Caffè Nero experience!! Will be back the next time I visit!!

site_logo

Paul Smith . 2024-05-06

MORE AT Google

Such helpful friendly staff. They went out of their way to help with kids.

site_logo

Anne Hammond . 2024-05-05

MORE AT Google

I am unsure who served me, but I do regularly grab a coffee here using the Three Rewards app. Upon visiting on a lunch break, the app was working and I had the code ready, but then randomly the code disappeared. I stepped to the side as the drink was being made to try and re-fresh the app and get the code back, but it still didn't work. After a few attempts, I decided I would pay full price instead as the app was not working. The staff member that served me could understand my frustration, and let me have the drink on the house and didn't want me to pay. I want to express my thankfulness for this by leaving a 5* review, this staff member serves me regularly and is always going above and beyond every time. Thanks for such a lovely experience yet again :)

site_logo

Cam . 2024-04-23

MORE AT Google

Well laid out venue, reasonable prices, when not too busy seems a bit big. Good access for all fairly comprehensive menu.

site_logo

Derek McAulay . 2024-04-03

MORE AT Google

Lovely cafe with friendly staff and a comfy warm atmosphere! Nice music played regularly too :) defo recommend.

site_logo

Jordan Fernandes . 2024-02-29

MORE AT Google

Arrived early first place we went too for brunch the staff were lovely, place and tables clean and my pan au raisin was freshly baked normally when we go to Plymouth or Exeter outlets they aren't so fresh. Thank you for a pleasant experience.

site_logo

Selena Pryce . 2024-02-25

MORE AT Google

Good coffee served by quick and polite staff. Atmosphere is nice indoors and a nice getaway from the cold weather.

site_logo

Sam . 2024-01-29

MORE AT Google

Great coffee friendly staff. Very Clean

site_logo

Jan Parfitt-thomas . 2024-01-25

MORE AT Google

They serve coffee, my favourite take out coffee from a high St chain

site_logo

Richard Keymer . 2024-01-19

MORE AT Google

Decor felt like being in TK Maxx rather than Italy. Felt chain branded and toilet was tatty. Great coffee and hot chocolate was excellent. Staff were friendly my friend could not carry his drink as it was a little cup filled to the brink for £4.35 I said he could not carry it due to his dyspraxia, so It ended up that I had to carry it on a big tray to allow for spillage ! Why not a giant cappuccino mug 3/4 full with saucer ? Lots of pictures of Italian farmers and rural scenery. Quite surreal in Clarks Glastonbury.

site_logo

Dan Williams . 2024-01-18

MORE AT Google

Went in this shop on Monday morning to grab a quick take away coffee . The place was not busy the guy who was serving me was constantly sipping his coffee out of a take away cup while I was placing my order which I have found totally unprofessional! Then , when I’ve placed my order I’ve noticed the AWFUL working area where my coffee was made : surfaces had burnt coffee and milk residue on , the area was cluttered with dirty espresso cups & filthy cloths which they used to wipe the steaming arms down . Also , the guys were just chatting to each other behind the bar. I do not understand how can a company that sells food and drink have this unhygienic and dirty working environment , this is a really bad reputation of the company . I certainly won’t be back , that place needs a deep clean and proper management ! This is not acceptable on a quiet Monday morning !

site_logo

Zsanett Farkas . 2024-01-16

MORE AT Google

Staff lovely and helpful. Food and coffee fine. Hygiene/facilities TERRIBLE. Desperately needs bathroom repairs and renovations.

site_logo

Jess van Niekerk . 2024-01-04

MORE AT Google

Another great Cafe Nero outlet. A well presented coffee shop with plentyof seating and room inside and more seating outside too. A dog friendly cafe and child friendly too. ( debatable who behaves the best) A great place to chill out while having a break from shopping.

site_logo

Weekend Wildness . 2024-01-01

MORE AT Google

Great staff, good coffee but a very odd, long skinny space that means you're always squeezing past someone (or vice versa) at the till.

site_logo

Tom Beach . 2023-12-26

MORE AT Google

stopped for Xmas hot chocolate,not very good cheap powder chocolate and way to much cream on top and not very hot not going back again

site_logo

Nick Shute . 2023-12-22

MORE AT Google

Busy but probably the best Caffè Nero I had visited.

site_logo

Sohail . 2023-12-14

MORE AT Google

Only had coffee but was needed ice-skating later on

site_logo

Matthew Nattriss . 2023-12-09

MORE AT Google

Excellent coffee. Helpful staff. Very busy when I visited so a long time in the queue. It wasn't easy negotiating narrow aisles in my wheelchair but staff moved chairs so I could get to a table.

site_logo

Anne Bookless . 2023-12-02

MORE AT Google

My daughter and I, and her 2 small dogs, went for hot chocolate and a quick brunch while shopping in Clarks Village. Every member of staff we encountered was lovely and helpful. We were very happy that well-behaved dogs were allowed in.

site_logo

Linda W . 2023-12-01

MORE AT Google

Coffee ☕️ was OK, the young lady serving was rather rude, won't be going back there,plenty of other Coffee shops around.

site_logo

Collin Robbins . 2023-11-30

MORE AT Google

Great staff, good service given & the best coffee served.

site_logo

Hayley Lovell . 2023-11-14

MORE AT Google

Dishwasher was broken so everything sold in takeaway - cardboard cups, wooden knives, forks and spoons, pathetic paper plates that collapsed when you picked them up. Charged full price too and refused to reduce when asked. Poor and unpleasant experience.

site_logo

Jenny S . 2023-11-06

MORE AT Google

Fairly obsessive visitor here. Friendly, comfortable café with lovely coffee. Staff are friendly to chipper to slightly grumpy but still helpful at the end of the day 😄 Food is nice too, if a little expensive. Don't buy bottled soft drinks here (too pricey), go barista made or go home!

site_logo

Edward Rice . 2023-10-19

MORE AT Google

Lovely atmosphere, helpful staff, clean and tasty coffee and cheesecake🍮

site_logo

Masha Tymchenko . 2023-10-14

MORE AT Google

Excellent relaxing place very good nero

site_logo

Nigel Hancock . 2023-10-09

MORE AT Google

Tablets were dirty, coffee was bitter

site_logo

Laura Farthing-Mays . 2023-10-05

MORE AT Google

My late lamented dog loved this place and they do a mean vegan croissant.Maybe it's asking too much for more similar options so just keep the raspberry croissants coming.

site_logo

Vic Millard . 2023-10-04

MORE AT Google

Only stopped an iced coffee and a latte very nice sitting outside enjoying warm weather

site_logo

Paul Sharp . 2023-09-11

MORE AT Google

Lovely latte but the place really needs a good clean.

site_logo

Yvonne Wales . 2023-08-30

MORE AT Google

Good coffee, nice cafe, very busy.

site_logo

Anne Berrington . 2023-08-29

MORE AT Google

Coffee was slightly too strong for me and some hot water on the side could be an useful addition

site_logo

Keith Booles . 2023-08-18

MORE AT Google

Good coffee as always, (even if much smaller cups than Costa!)

site_logo

Shells D . 2023-08-02

MORE AT Google

Got coffee in the rain, got a table. Lovely.

site_logo

Vincent Bailey . 2023-07-24

MORE AT Google

The coffee isn't a nice as it used to be a different roast I think. It almost tastes burnt.

site_logo

David Walter . 2023-07-16

MORE AT Google

Expensive, no room between seating, felt like cramped sardine.

site_logo

Heather Gillingham . 2023-07-10

MORE AT Google

Lovely coffee and good to be able to sit outside.

site_logo

Rich Greer . 2023-07-03

MORE AT Google

Bright clean cool and fresh. Nice range of hot and cold drinks. Nice and friendly service. Great staff. Perfect place to take a break.

site_logo

gary lewis . 2023-06-15

MORE AT Google

Nice coffee shop. I'm a cold drink person, with no coffee in it... which sounds odd going into a coffee shop... but when the person you're with wants coffee...! My only criticism would be that I couldn't see what drinks were available that weren't coffee based.

site_logo

Kelsey Rolls . 2023-06-12

MORE AT Google

Dreadful coffee. Tasted bitter 😔 Expensive cake. Won't be going again. Didn't enjoy the experience at all

site_logo

Free spirit . 2023-05-16

MORE AT Google

Great coffee and light snacks. Lovely staff always willing to help.

site_logo

TheWrongGiraffe Channel . 2023-05-14

MORE AT Google

Every Caffe Nero gets 5 stars from me :-)

site_logo

Eros Alexander . 2023-05-09

MORE AT Google

Nothing special here. The staff are very busy and doing their best with so many customers. The tables outside are not clean and need better service. It would benefit the Organisation to use current ordering technologies that allows customers to avoid waiting 10 to 15 minutes inside to get served.

site_logo

Geoff Ansell . 2023-04-30

MORE AT Google

Good hot coffee and Great friendly staff.

site_logo

Russ Williams . 2023-04-24

MORE AT Google

New ecuadorian coffee was offered and very nice. Service good. Not a single low carb or keto snack available and no info on display. Packeted products very difficult to read

site_logo

Julia Birchall-Mann . 2023-04-24

MORE AT Google

If I had known we were being spied on I wouldn't have gone in fact will NEVER EVER go again

site_logo

Sandra Gale . 2023-04-19

MORE AT Google

Service was a bit slow but was a busy day.

site_logo

Kay-leigh Dance . 2023-04-18

MORE AT Google

Gave up waiting.. saw 2 other people walk out. 5 staff stood behind counter.. chatting.. and one serving... what a rubbish company

site_logo

David Hh . 2023-04-15

MORE AT Google

Busy as expected as Easter Monday

site_logo

Laura Moore . 2023-04-11

MORE AT Google

Good coffee but not much choice of non daiey milk.

site_logo

Glenis Humphries . 2023-04-06

MORE AT Google

Staff are fantastic, nothing to much trouble

site_logo

Debbie Shingler . 2023-04-05

MORE AT Google

Basic chain, at time of visit tables were dirty and overflowing with old cups and plates. Not much available if you are gluten free. Coffee is decent with good flavour. Use Meerkats deal to get 10% off.

site_logo

wesley thorne . 2023-03-27

MORE AT Google

Luke warm coffee, did not like will not visit again

site_logo

Liza Blewitt . 2023-03-21

MORE AT Google

Service was good and the vegan croissants are amazing.

site_logo

Donna Hayman . 2023-02-22

MORE AT Google

Very busy making indoor seating limited. Lots of outdoor seating available but a bit cold to sit outside. There were only 2 staff serving making it a little slow, however they were very friendly and welcoming. The coffee was good and cafe clean. We sat on a sofa that had definitely seen better days (really due for an upgrade) but everything else was perfectly serviceable. Would visit again next time I'm in area. Disabled access, dog friendly.

site_logo

Melly Kennedy . 2023-02-22

MORE AT Google

Disabled access and facilities are excellent, wonderful atmosphere and choice of coffee and cakes, comfy chairs, friendly service, staff very helpful, holding doors etc., assisting with my disabled mum.

site_logo

Michaela Baker . 2023-02-13

MORE AT Google

A good cafe Nero. You know what you're getting. Staff were pleasant and speedy. Was nice and warm on a cold day

site_logo

Sarah King . 2023-01-28

MORE AT Google

Shame you can't give 0 stars. Morrisons own coffee is better. Staff are useless and rude

site_logo

Boagrious . 2023-01-08

MORE AT Google

Lovely atmosphere and very well-managed, and they are lovely very helpful. Thank you very much Tina .

site_logo

Metin Adam . 2023-01-05

MORE AT Google

Great food and drink but very busy and not enough staff

site_logo

Carole Dodd . 2022-12-31

MORE AT Google

Very nice. Great coffee and doggie friendly which is a must. Excellent

site_logo

Andrew Tizzard . 2022-12-24

MORE AT Google

Lovely made coffee and nice staff

site_logo

Ian Mcmurray . 2022-12-19

MORE AT Google

Grabbed a quick hot choc yesterday whilst shopping. Quick efficient service from pleasant staff. Tables appeared clean and overall I good atmosphere - took ours away so didn’t actually sit inside …full disability access throughout and disabled parking spaces in main car park

site_logo

Her Indoors . 2022-12-16

MORE AT Google

Dog friendly and nice coffee just a shame about the miserable and cocky manager/supervisor who served me. I’m guessing it was because she was absolutely full of cold coughing and snuffling in her wrist whilst making £4-£5 drinks.

site_logo

Sophie Rose . 2022-12-14

MORE AT Google

Nice relaxed atmosphere and good coffee.

site_logo

Angela Quick . 2022-12-12

MORE AT Google

Beautiful meal.....and they were busy to but staff were lovely

site_logo

Diane Armstrong . 2022-12-09

MORE AT Google

The cleanliness not good. 2 tables near counter were dirty. I asked for a cloth to clean and the young man behind counter came out cleaned ours but left the other one . We noticed the tables were cleared by older workers but were not wiped clean untill young man serving was free to wipe. ???

site_logo

Gillian Morrison . 2022-12-04

MORE AT Google

It's a chain but I like the coffee so visit now and again.

site_logo

John Higgins . 2022-12-03

MORE AT Google

Good coffee and cake pleasant staff lovely

site_logo

Les Westmacott . 2022-11-25

MORE AT Google

It was OK. Nothing special. Nice cup of tea and hot chocolate but no squirty cream left.

site_logo

Nicola Stroud . 2022-11-24

MORE AT Google

Great little nero in Clarks Village. A pleaant little outside seating area for when the weather's good.

site_logo

Toasty Diver . 2022-11-21

MORE AT Google

The place is filthy , a park bench would be cleaner.

site_logo

Peter Hesketh . 2022-11-19

MORE AT Google

Very nice cafe in the centre of clarks village. Very nice and eficient staff singing songs. They make you enjoy the time while you are waiting for them to prepare your orders. We had 2 hot chocolates and they tasted really good. The inside space is very big and confirtable and it has also a terrace. They had 3 toilets and they cleaned all the tables all the time. Very nice place

site_logo

maria castellanos . 2022-11-13

MORE AT Google

Nice coffee shop in the centre of clarks village and surrounded by plenty of outlet shops. Hot chocolate was tasty and the facilities are great with new furniture and 3 toilets. Plenty of windows which allow enough natural light inside the shop.

site_logo

Cristobal . 2022-11-13

MORE AT Google

Was OK ish !!.. Busy.. but made overly so by the chaotic way they take orders.. I've used this branch many times.. & its always the same.. never seems any system in taking orders .. Chaotic is the only word that applies to its customer service.

site_logo

Gerald Miller . 2022-10-30

MORE AT Google

First time trying a Caffè Nero and was not that impressed with both the coffee and tea.

site_logo

Chris Watson . 2022-10-24

MORE AT Google

Standard Cafe Nero. Quite busy as it's in Clarks Village.

site_logo

Mike James . 2022-10-16

MORE AT Google

Always busy which is good. Lovely coffee and good food

site_logo

Verity Ballard . 2022-10-14

MORE AT Google

A very nice coffee shop with a selection of sandwiches and cake's, nice toilets including disabled, had a nice coffee, recommended.

site_logo

roy bowden . 2022-10-11

MORE AT Google

I enjoyed aDeluxe hot chocolate, sat inside with my husband and my furbaby so nice to be allowed to die inside with the pooch

site_logo

Nicola Riggs . 2022-10-10

MORE AT Google

Only 2 staff very busy.no plates for hot food

site_logo

Irene Jackman . 2022-10-04

MORE AT Google

Great coffee. Lush milkshake. & carrot cake. . Lovely caramel shortbread. Friendly service too

site_logo

Scott Hepburn . 2022-10-04

MORE AT Google

Lemon muffin was marvellous. Coffee, great as always.

site_logo

Lisa Whitehouse . 2022-09-29

MORE AT Google

My first visit to a Nero's it was very busy but pleasant and coffee good.

site_logo

Margaret Smith . 2022-09-28

MORE AT Google

Love love love Café Nero fantastic coffee and dog friendly.

site_logo

Steven Brown . 2022-09-20

MORE AT Google

Slow service, no china cups (paper only) inaccuracy in pricing and I had to ask for a receipt. Nice location with plenty of seating outdoors though.

site_logo

Ray Turner . 2022-09-14

MORE AT Google

Similary restaurants in South West

restaurant_img
4.1

3074 Opinions

location-icon53 High Street
Other cuisines
outdoor_seating_207170takeaway_207170delivery_207170

Booked a table for 7pm. Arrived and were seated straight away by a friendly member of staff. Our drinks order was taken by 10 past 7. It got to 20 to 8, nobody had been back to take our food order and worst of all our drinks had been sat on a tray on the bar for 30 minutes. The bar staff continued to walk past and ignore them, even taking trays to customers that had ordered after us. After half an hour we left and went to eat somewhere else. Like our drinks, nobody even realised we were leaving. Very strange and unacceptable visit. We are unlikely to return. James

restaurant_img
4.1

342 Opinions

location-icon36 High Street
British
outdoor_seating_335409takeaway_335409delivery_335409

We didn't know the area or the pub but liked the look of the pub from across the road. The pub was fairly full as they were showing live football. The pub audience weren't too rowdy and we enjoyed hearing the game from our table further back. Despite it being late in the day the kitchen was still able to provide us with tasty, fresh, hot food. The bar staff was friendly and helpful; they'd run out of some menu items and she advised which items were available and recommended items she thought we may like based on what we'd tried to order. The food was excellent value, as we're the pints of Amstell and Peroni we had to accompany it.

restaurant_img
4.1

383 Opinions

location-icon1-3 Somerton Road
Other cuisines
outdoor_seating_178800takeaway_178800delivery_178800

Lovely friendly place. Staff lovely and nice peaceful place. Food was lovely especially the trio roast very fresh. Thank you all x

restaurant_img
4.1

420 Opinions

location-iconUnit 8, Townsend Shopping Park, Townsend, Shepton Mallet BA4 5EG, United Kingdom
outdoor_seating_389163takeaway_389163delivery_389163

Always a happy place, nice atmosphere and staff really friendly. Impressed there always happy to help

restaurant_img
4.1

65 Opinions

location-iconUnit 4 Haskins Retail Park Townsend Ground Floor Unit
outdoor_seating_324051takeaway_324051delivery_324051

After our last bad experience at another Subway we thought we would try again. So glad we did! Friendly helpful staff, lovely fresh food. We will definitely be back. This is without doubt the best subway we’ve been in.