Caffe Nero in Camden

Good espresso. Shame of the dirty tables. Not just in one Cafe Nero but in several locations in London. Means staff is too busy. Staff is very nice and friendly.

Ordered a slice of cheesecake to take away the other day and didn’t open it until I got home and was absolutely SHOCKED at the tiny size of it. Absolute daylight robbery. The tiny slice was only bigger than the size of my finger for £4!

I went to this shop on Nov 13 at around 10:45 am. The lady who took my order was nice and polite. However, the person who was kind of helper proved to be very rude. I was there with my family and I asked him to clean a bigger table so we can sit. That person simply ignored my request and left sitting area without any response and did not clean it. Later I needed some napkins and went at counter to pickup few napkins. I just picked up few without any count and then the same guy told me not to pick that much napkins. I wish I would have noted the name of the person but I feel that this person was rude and needs proper training Regards Tariq

Not very busy on a Sunday morning, stopped for a cortado ☕

Andreas and Ignacio were lovely, great coffee as usual !!

Very welcoming place, good coffee, very kind staff, in particular Francesco, with whom it was truly pleasant to have a chat and opinions on London. Super recommended!!

Why are these coffee shops unable to get a simple order right? I ordered a sausage ciabatta sandwich and was sent a sausage roll pastry. I complained to uber eats who are now questioning me and trying to say I am lying. I have sent them a picture as proof. How do you manage to get the order so wrong. And now i have to fight to get my money back.

Waited ages just to be given the wrong drink

Andreas served us beautifully. He offered my wife a glass of water because she coughed. What a nice gentleman. Thanks Nero for hiring such wonderful staff. And the coffee was excellent too.

I have been a loyal customer of Caffè Nero for years, frequently visiting to study and enjoy my time. However, my recent visit to this particular branch was so disappointing that it will be my last. From the moment I entered, the experience was unpleasant. I asked the barista, who was wearing a nose ring, for a Diet Coke. She seemed confused and responded dismissively, with an attitude that felt rude and condescending. I ended up taking a regular Coke instead and observed how she interacted with other customers. Her behaviour towards them seemed normal, but I felt singled out, which left me wondering if there was a discriminatory reason behind it. When I approached the counter to place my order, I asked for the student discount that I usually receive at all other branches. To my surprise, she abruptly informed me that there was no such discount available. This interaction left me feeling frustrated and upset, especially considering how I've always been treated respectfully at other Caffè Nero locations. I have decided not to return to this branch, and I will be deleting the Nero app as well. This experience was truly disappointing and does not reflect the standards I have come to expect from Caffè Nero.

They are always out of ice and syrups to make cold drinks. Even if you go there Wednesday morning at 8 am.

A thick black hair floating in the stained milk jug and a chipped tea cup (chipped where you drink (if you're right-handed)) ruined the experience. Sweetened spray cream in the cream bun. A shame, I used to like Caffè Nero. If you're in Camden, go to Glass Coffee for a quality takeaway, or chill and watch the crowds from Philippe Conticini.

Very nice, inexpensive, good cakes. Pleasant atmosphere and the coffee tastes very good.

Great service, breakfast pastries and coffee were good, will return.

I have become a big fan of cafe nero. I am already missing it in my country. I loved the cappuccino, Italian creamy bun, plain au croissant, tiramisu

Nero's hot cappuccino is a true delight, boasting a rich and velvety taste that hits all the right notes. Nestled in the vibrant heart of Camden Town, Nero stands out as a beacon of exceptional coffee. With each sip, you're transported to a realm of pure indulgence. Highly recommended for anyone seeking the pinnacle of coffee perfection!

The place is very cold, there is no heating at all

Great place and comfortable place for business purposes.

Ordered a coffee which lacked any flavour or aroma. Service was extremely slow. The person taking your order is also the same person making your coffee, so it took a while to get our coffees with such a minor queue. On the bright side. it was nice and cosy inside with comfy lounge chairs.

El café estaba un poco regularcillo, no era muy bueno no.

I buy coffee every morning there.. really good customer service . Like it❤️ and a lot of space inside…

popped in with a friend after work, and it’s 10/10, will definitely be back , all the staff is lovely and recommend going here for a lovely little hot drink or a snack, Kerens service is fantastic she’s so polite and gave such good recommendations to me and helped me with the area as I’m new, will be back !

Always the friendliest service good coffee nice ambience ! Ignacio is so lovely greeting every morning with a smile

Great place to have a coffee. It's a quiet place with plenty of seating available inside. However, it does close early, 6pm on weekdays. Toilets are always dirty and they only have one and there has always been a long wait to be able to use it. Most of the staff are friendly and polite and have a welcoming attitude. Have visited here several times.

Short stop. The store is clean.

as a regular customer, this morning I got a bad service , food a bit cold, not warm enough, coffee not as hot as usual, a new guy needs more good training, otherwise losing customers for sure!!!

Best coffee. Big venue with seats available.

Staff were quick, pleasant, and professional. Coffee was as expected, still the best large chain coffee in London. I have worked briefly out of this location several times and the location is mostly good for this. The music tends to be a tad loud at times. Will continue to visit this location.

The Coffee was one of the best coffees i ever tasted

Great experience being served by Yara. Professional, friendly and goes the extra mile! Thank you so much Yara, hope to be served by you again :)

Asked for decaff got normal caffeine coffee asked for oat milk got few drops and been told I have to pay extra for it.... customer service is joke never coming here again.

Se vuoi un posto a Londra dove fanno il caffè buono all’italiana, vai solo da Caffè Nero! C’è ne sono un sacco in giro per Londra, è una catena e te la consiglio davvero! Anche per le colazioni ottime!

LOVELY CAFE WITH FRIENDLY AND HELPFUL STAFF. LOVE THE CAKES AND COFFEE OFFERED HERE. A GOOD PLACE TO HANG OUT WITH FRIENDS.

Clean and nice registrant staff, plenty to choose from in terms of food and nice atmosphere

Très sympa, joli cadre et le chocolat chaud était très bon.

Stylish store and very good service by the little Asian girl

I recently visited the Camden Cafe Nero with high hopes for a pleasant coffee experience, but unfortunately, I left feeling extremely disappointed and frustrated with the overall service. I felt compelled to share my negative experience in this review, as I believe it is essential for potential customers to be aware of the issues I encountered. First and foremost, the female staff member who served us was exceptionally rude and lacked basic customer service skills. Her demeanor was unfriendly from the moment we approached the counter, and her dismissive attitude towards our requests was incredibly off-putting. It is disheartening to encounter such unprofessional behavior in an establishment that should prioritize customer satisfaction. Furthermore, I was disappointed to discover that the staff neglected to offer cream with our drinks, which is a basic courtesy that one would expect from a cafe. Such oversight reflects poorly on the attention to detail and overall service standards of the establishment. It is disconcerting when even the simplest gestures of customer care are overlooked. Additionally, despite having previously enjoyed an iced chai latte at this particular Cafe Nero, we were told that they couldn't make it for us on this occasion. This inconsistency is baffling and raises questions about the cafe's ability to deliver a consistent menu. As a customer, it is frustrating to encounter such arbitrary limitations, especially when the requested item has been available before. In conclusion, my visit to the Camden Cafe Nero left me deeply dissatisfied. The rude and unhelpful attitude of the female staff member, the failure to offer cream with our drinks, and the refusal to prepare an iced chai latte despite having served it before were all significant disappointments. I expected better from a well-known chain like Cafe Nero. I hope that the management takes these concerns seriously and takes steps to improve their staff training and customer service. Until then, I cannot recommend this particular location to fellow coffee enthusiasts seeking a pleasant and welcoming experience.

Mejor relacion calidad precio en Londres

There are a lot of Caffe Neros in London - but not all of them have such friendly staff. Great stuff.

Cakes look great, well presented on the counter and a good choice with cakes and biscuits, as well as wrapped snacks like stroopwaffles. The play area was closed due to a leak and the staff behind the counter seemed fed up relaying the information on. Maybe a sign at the front of cafe could have helped?

Un Caffè Nero molto accogliente, con ragazzi gentilissimi.

As other Nero branches, atmosphere and the delicious coffee and sweets made my visit Nero everytime

Came to work for the day, nice overall. Toilet seems overused by tourists and was a bit messy by end of the day

The staff was nice, the coffee however not the best (although had worse too). Usually get coffee from another branch of this chain and the coffee tastes considerably better there. The interior looks lovely, it was fairly busy when I popped in just before midday, not many seats available so opted for a takeout.

Un moment de tranquillité au café NERO. La cuisine ..ben il n y en a pas réellement..sandwich ou croque manger sur le pouce .. gateaux et pâtisserie. Un très bon café macchiatto ou LATTE. Un personnel sympa, des toilettes , des petits fauteuils pour vous installer. Très bonne ambiance sereine. Par contre pas vraiment accessible aux handicapés à cause de des marchés pour y accéder. Merci à eux très bon boulot et rien à y envier au Starbucks !

coffee good for a chain but everytime I come the toilet is messy, out of paper and there is no soap

One of the best chain coffee shops

Cosy place but very bad coffee. Every time I’m there different taste. Never again!

Un típico café Nero pero teníamos tantas ganas de tomar algo caliente que nos supo a gloria bendita.

Excellent branch. Staff is very friendly. Great coffee. Very clean. Beautiful interior design. Great location. Highly recommended Caffè Nero.

Sehr guter Kaffee, leckerer Kuchen, freundliche Bedienung.

I would just like to say that Rachel (ibelive her name is) did absolutely fantastic dealing with such a horrible woman today. That woman did not want to pay for her coffee and demanded a free one. Other customers did try to jump in but she was rude to them also. Rachel was working alone and stood up for herself. High five for refusing to serve her. Remember people like that are not worth it .

Clean nice service. As always lovely coffee.

The reception was really great ! My family and I came for our breakfast sunday 17th, and the Man was so welcoming with us despite our underdansting of english ( we're french) so we decide to come back today. Their cake and bakery are really good ! Thank you !

El chico de Soria el mejor de los mejores. Gracias de parte de los Asturianos!!

So rude the employee 2.19pm 25th Feb

Love this place. Such a nice ambience and so easy for me to study here. Equally, has a lovely atmosphere for chilling with friends and staff are great as well.

Terrible service. No smile, no nothing. If you choose to work with the public you have to put some effort!

I have just been here and been served by the most friendly person with a lovely greeting. Fast service, smiley face, nice coffee and cosy place to enjoy your afternoon with a nice music station. Highly recommended.

Friendly staff, comfy chairs, clean and tidy and of course a great tasty cuppa!

It is a good place with good staff. Very close to the tube and bus station, handy for waiting or short stops. Seating area outside. Coffee needs a bit more work.

The coffee shop was fairly quiet. Member of staff was very friendly. I ordered a herbal tea and he asked if I wanted a large one instead as there was no extra charge. Have visited this Caffè Nero a few times. Have always had good or excellent service. And have had a couple of vegan cakes which have been nice. Plenty of seating available both indoors and outdoors. Only downside is there is only one toilet on site and there can be a long wait sometimes for it.

Great pitstop while out doing chores and chasing lunch deals. Close to the tech shops, the market and the canal gives a glimpse of the zoo.

Very cozy place with relaxing, not loud bgm

A bit drab for my liking, this tends to be the case in all of them but the staff were friendly, cleanliness an issue especially in the lavatory

Lovely morning atmosphere. The coffee was good too, rich tasting.

Great coffee shop, spacious interior with plenty of in store seating as well as a few outside tables. Tucked away in a quieter street, moments away from the Camden hustle bustle. Friendly staff, great tasting coffee. It was only slightly let down by the ridiculous placing of the soap dispenser in the toilet.

The guys at this Nero cafe are always very friendly and quite funny. I really like coming here in the morning for a nice hot coffee and some good vibes. 🙌🏻

Lovely friendly staff. Great hot chocolate.

Really weak coffee, asked him to do it again and it was still horrible!

Flat white was so flat all I could was warmish water with a hint of milk.

Really nice place, really nice stuff especially Dominika, she made it fantastic coffe for us!🥰

One of very few place in Camden where you can sit inside in comfy sofas.

You know that nero is quite good with their coffee. But i have to give one star this time especially for this branch because the staff was so rude yessterday to almost everyone. Dragging outdoor table steel post loudly while everyone still inside, locking the toilet even when lot of people asking, attitude when serving, and SMOKING at the entrance door!! (She’s actually holding the door so the smell is going inside)

Good coffee and cakes. Excellent customer service

- great to see Caffe Nero open again - my second home ! lovely friendly welcome from the baristas and - of course - great coffee ! I'll be back soon : thanks / Anne

Friendly and perfect chai latte and latte. Thank you

Nice vibe, friendly staff and great coffee, so much better than the other chains. Unfortunately, the WiFi was pretty poor so had to leave to work elsewhere and no soap in the toilet.

Service à revoir... cependant joli café et produits de bonne qualité mais la serveuse avec les lunettes était vraiment très désagréable et limite agressive pour aucune raison. Je trouve ça dommage car le café en dehors de ça est agréable...

Some of the staff here are really rude... the red haired girl on now at 3.06pm actually start talking about me in Italian whilst I was stood right in front of her on one occasion... not realising that I can understand Italian, clearly... in fact I’ve heard her talking about me to other staff members on multiple occasions literally as soon as I walk in the door... I held the door open for another one day she just gave me a dirty look and walked through without saying thank you... And today no please, no thank... just a cold, abrupt and unfriendly manner. Abrupt, rude, disinterested... basic customer service are beyond some of them...

The girl working behind the bar with glasses should look for another job immediately. She looks like she was forced to work, no basic customer service, forget about good manner, latte she made for me was awful. Have a look for another place with coffee but not there..

Super rude staff, the blonde girl work behind the desk literally shouting to customers...

Super mieux. Accueil très sympa. La serveuse nous a même parler en français. Je recommande.

El café bueno y bien de precio . Hay muchos por el centro de Londres

No good, and easy access Internet

Volevo un the inglese ma non é stata una bella esperienza

I LIKE THE FOOD AND THERE IS ENOUGH SITTING SPACE FOR WHEN IS RAINING. bye from a WRITER 😁😁😁😁

Pésima limpieza del baño. Lavabo común muy muy sucio. El café es correcto y la atención buena y rápida.

Buen ambiente. English té correcto. Limpieza en sanitarios espantosa. Imposible recomendar por tal falta de higiene. Lamentable imagen. Lavabo mixto hombres, niños, mujeres y personas con discapacidad física.

He intentado antes publicar una reseña de Caffe Nero en Parkway, Camden NW 1 recientemente sin éxito. ¡Espero que puedas darle a este café su propia entrada! Camden Town y la cercana Primrose Hill están llenas de cafés, pero este es el único lugar que sé donde puedo conseguir un buen americano negro con asientos cómodos, personal encantador y, si llego lo suficientemente temprano, ¡una copia de The Times!

Clean and not so busy. Staff a little unfriendly

Awful customer service. Rude staff who never smile or seem happy to work there. If you don'tike your job, change it. Terrible place

It's unique coffee haven't changed over 5 yrs. Thanks

Sehr freundliche Bedienung und astreiner Kaffee. Gerne wieder in Camden

Buen lugar para desayunar en Camden Town, Londres

Love the coffee and love that they support unsigned musicians

El servicio rápido amigable habitual esperado de esta cadena. Sonriendo y amigable incluso cuando los clientes repugnantes abusan verbalmente de él. Estaba sentada disfrutando de mi piel del té de la lluvia, cuando un vil troll de una mujer había sido servida comenzó a abusar verbalmente del personal mientras estaba hablando por teléfono. No podría haber estado más equivocada, diciendo que el personal del café Nero fue grosero. Las sonrisas aún unidas a sus caras, se llenaron de brujas mientras ella salía de su café. Un bien hecho para ellos por no alcanzar su inmadurez.

El chocolate y el café en Londres lo prefiero mil veces antes que al de otras cadenas. Esta riquisimo y el local muy acogedor.

Un servicio horrible y agresivo

Really bad service from one of the waitress, she was rude to one of my friend, who where just a bit confused about the situation. This is the first time something like this happens to me in London, really bad experience. Uno de los peores servicios que he podido experimentar desde que vivo aqui. Una de las camareras trató de manera despectiva a dos de mis compañeros. No volvere a venir a este Nero seguramente. No lo recomiendo.