Caffe Nero in Rutland

Visited on a trip to Oakham. It's Caffe Nero so you know what to expect but it's cosy with nice coffee. Only downside for me is that it seems to be one of the branches that allow dogs. And there were quite a lot squealing and clip clopping around on the wooden floors. Price you pay for being deep in the country I guess.

Looks well overdue a deep clean. No empty tables were cleaned when I asked someone to clean one he didn't even clean the whole table. Floors didn't look like they'd had a recent clean all the sofa type. Fabric chairs had old food in them. The area behind the tills looked like it hadnt been fully clean in a long time. My sausage roll was prepared in a panini press. The male toilets were not clean. The staff didn't denote which of my two flat whites was dairy free. I felt uncomfortable for myself and my 15 month old because it was all a bit gross. I was glad to leave.

Great little place. Comfortable and pleasant staff

It's good but the place is dirt. Floors tables window sills...

Been a few times this past year. Service varies. On separate occasions have been served by a female who was abrupt and seemed like she was disinterested. On other occasions there has been a male who I assume is the barista and a young female that appears to be a trainee. Both these staff members are friendly, efficient and seem happy to be there. The food and drinks are pricey which seems to be standard in a lot of these chains like Costa and Starbucks. This is in a good location, nice atmosphere and is dog friendly. The premise is looking tried and think it needs a refirb. Also it is a bit grotty and feels like it could do with a good clean.

Always lovely coffee, service great.

Moved back to Oakham from Petersfield, Hampshire, owing to a family members illness and appreciate the Caffè Nero in Oakham a great deal. Coffee is very good! Cheesecake is good too.

Welcome change to be able to take dogs in.

Very pleasant cafe right in the interesting centre of Oakham. Clean, tidy with very helpful staff.

Popped into Nero for a coffee whilst on holiday last week. Coffee was fine. The place needs a good clean. The floors were dirty and the chairs, settee looks very worn. Staff members reading their mobile messages in fulk view of customers too.

Always nice to get a coffee and something to eat in Oakham. Cafe Nero is one of those places. My only concern is the over emphasis on cheese within the range of food items available. My wife does not eat cheese, so the choice was severely limited.

Always friendly staff, although often have to wait ages when they are short-staffed....

We were pleasantly surprised to find Caffe Nero so far from home - especially as we wanted a quick bite to eat. We love the relaxed settings of armchairs and coffee tables. Gets our vote every time!

Nice friendly coffee house, well worth a visit

Beautiful little coffee shop in the lovely town of Oakham. Pet friendly ❤️

Relaxing vibe, very friendly staff and coffee of normal good standard from Nero. However, over 5 times in 2 months the staff have tried to charge me the "drink in" price for coffee despite asking if I'm drinking in or not. Too obvious to be anything other than a deliberate policy. There are also always people who bring their dogs in and sit so that you have to lean across them and their dogs to get to the sugar and stirrers. Definitely not an atmosphere to welcome new customers. Regulars very welcome though.

Open nice and early. Nice coffee. Warm welcome. Dogs allowed. Loved it

Most comfortable table with 4 chairs regularly occupied by same single male taking up all the space, Not always as clean as should be

Coffee and panini’s are standard fare and the same as all Cafe Nero’s. The staff are friendly and polite but the premises is tired and needs sprucing up.

Friendly staff and lots of seating. Dogs are welcome too. Had a lovely mocha and my son enjoyed his hot chocolate!

Nice enough place, wasn't much impressed with the service, slow at till and clearing tables on my visits

Could do with a good clean and a refit

While I love the coffee in Nero, the cleanliness leaves a lot to be desired tables are dirty floor needs a good wash,. Needs a good clean and a refurb.

One of the most dirty and run down cafes I've been to. There are coffee stains everywhere on the floor and the walls! The seats look revolting and dilapidated. Some very questionable staining. There are cobwebs hanging in every single corner. The tables don't look like they've been cleaned properly. Why is nobody cleaning the area customers sit in. You charge extra to sit in ruddy and a run down premise. It's not very inviting and looks incredibly grotty. Also the front door is broken so you had to use the fire exit. It need TLC urgently.

I wouldnt even give it a 1 star. The place was disgusting, tables, chairs dead bees on window sill, coffee granules spillt on sides of counter. Toilets well, will just leave it there.

Always love going here. Service is good!

Staff were very friendly even though they were very busy on a Saturday morning. Coffee was great . Lovely old shop.

Go there every week with the grandchildren. We all love the place.

I visit regularly and like it because the coffee is good, far better than Costa, and they allow dogs. Staff are friendly too. Food is a little average, but that’s par for the course in chains like this, so I wouldn’t expect too much. Cake selection isn’t the best for my taste, too many chocolate variations.

Very friendly and happy 😊 people.

Paige (one of the workers) is probably one of the rudest people I've ever come across in my life. The other staff are all lovely but she is hideous and I have seen her being nasty to several other customers before. I haven't wanted to return as she makes the experience so unbearable and unpleasant.

It's ok here, same as all other cafe Nero, nothing special, coffees are good, pastries are ok, service standard

Staff aren’t very friendly and coffee is thermally super heated

Really dirty cafe, floor has not been cleaned for ever 🤢 toilets not nice either

Waited outside for cafe to open at 7:30 with perhaps one of the staff. Colleague arrives at 7:40 to open up - started to walk in - “sorry you can’t come in yet - it will take 30mins to get ready” - “well why didn’t you tell me …🤨” - was looking forward to a good coffee - not to be !

Called in for a coffee today, very polite and welcoming staff

Lovely location, needs a good clean. Maybe new windows , wood neglected. Staff friendly & busy.

Dirty floors and tables. Not enough staff so can't keep up with what needs to be done.

We visited this morning with our two dachshunds, I went to order and my husband had the dogs , we sat near to the till , our young dachshund was a little anxious and did whimper as he was separated from myself but service was prompt, unfortunately the unkind remarks of Barista and even to a costumer who was comforting our dog which was probably a minute , he also stated , ‘ how would she deal with it if it was a child !’ We decided to have take out coffees and leave , a dog friendly cafe , pity member of staff wasn’t !! The two stars was for the coffee and the young barista that served me . Disappointing :(

Great place to hang out with nice coffee and watch world go by

Friendly staff and good service and you can take your dog in.

Usual chain offering. Little bit messy and tired decor. Toilets are very cramped and requires refurbishment.

Yes it was still a good cappuccino, but I'm afraid the place was a lot down, a good clean up required (maybe refurbishment) it felt unkempt, tables not cleared etc. I appreciate staff shortages are common.

Bless em. Run off their feet..love the coffee, but the place looks positively messy and downright unappealing sometimes. I do not blame the staff. They do not stop..

My favorite place for an arly coffee, great front siting facing outside. Love the classical playlist as well as the double espresso in a large cup.

Nice coffee could do with a freshen up getting a bit worn out

Great coffee & friendly staff as usual - until the next time!

Wonderful staff, wonderful drinks and the seating was stunning. No complaints at all.

Great coffee, great staff, really friendly

Out for coffee and cake with friend

Clearly man who served me was having a bad morning. Won’t be visiting again. Quite unpleasant and unecessary.

my favourite coffee ☕️ shop. I nice and friendly ☺️ people's working alws clean and tidy.

Friendly staff and a lovely clean coffee bar.

Fast and friendly. Great with kids/dogs

Trainee barista who served us was very speedy and friendly. Decently busy which would account for the lacking of baked goods by the afternoon. The cafe is fairly warrenous, being narrow and long which makes some of the seating a little bit awkward but it still works. Dogs seem welcome at this location so keep that in mind.

Good Service Great Hot Chocolate and Coffee Good Staff all very polite and friendly Comfortable Café Dog Friendly

Nice atmosphere and beautiful location!

I like dogs, but 4 in one cafe is excessive by anyone's standards, probably not an ideal place to bring children or relax because of this. A clean and tidy place otherwise with nice coffee and good service.

Decor & furniture getting very tired & dated. Nice coffee tho.

Rude staff member, don’t come out and pay for something to be told off!!

Nice coffee and friendly atmosphere

Cafe Nero. Does what it says on the tin. Go in, buy coffee, enjoy coffee served by friendly staff and crack on with the rest of your day.

We popped in for coffees. Service was effective and the coffee decent. The premises are looking a little tired in places

Dirty and shabby. We were there at 4.00pm and the toilets hadnt been checked since 10.00am

I love Nero's coffee. I rate it above all the other chains, Costa, Starbucks etc

Very average. Not the best coffee chain.

Best neros is melton Mowbray and Cyprus

Great place to meet. Comfy. Friendly.

We just popped in for a coffee and a cake, the coffee was very good and the pastries delightful. The staff were really friendly ( I'm struggling to work the NHS covid app). It was a very pleasant relaxing atmosphere, and very enjoyable.

Coffee great, staff member forceful and asking me to download a track and trace app which is not a mandatory requirement.

Cafe Nero is always our choice for coffee, and we have used this branch several times before. As ever, service was good, as was our coffees and panini. The location is also very good, but I thought that the interior had a distinctly unkempt feel about it and, at the far end where we sat, there were several areas showing damage to the wallpaper and woodwork. Hence my “average” marking. It really could do with a bit of a facelift.

Usual good coffee, would like to see tables cleaned, sanitised between customers..

Lovely place, friendly staff and great coffee !

Nero is always good for drinks but yesterday we were served by the loveliest lady. Friendly and helpful, very cheerful despite the heat, wearing a mask and a long queue. Whoever she was at 4.30 on Saturday August 1st, she deserves a medal. #cafenero

Nice coffee shop. Pity that they are not taking cash at the moment or using proper cups. Will be near perfect when the changes are made to cash and crockery. Not seen tables sanitised when people leave either.

Interesting building. Lots of different seating areas. Spotless toilets. Excellent service and of course wonderful coffee.

Lovely service. Great coffee. Great food. Clean and friendly atmosphere :)

Very good service,staff very friendly & pleasant,the gingerbread lattes were the normal great tasting nero drinks,just lovely & hot ! Well Well Well ...Wot a contrast I found in the seating areas @this venue,the place couldn't of been properly cleaned for months & months,infact it's in need of a deep clean for starters with ceiling cobwebs & coffee splashes on the walls,floors & chairs/ furniture are grubby too .A refurbishment in the future should be a requirement with wall paper decoration hanging off & paint /plaster falling off in view of customers, it may have a Food hygiene rating of 5 in the window but public drink areas are a tip ,get your act together.

Good coffee, good cake, always lovely service. The only disappointment on this visit was that they’d sold out of my absolute favourite Carrot Cake, but the lemon drizzle comes in a good 2nd place.

Allways good coffee and nice people.

Great coffee well the best of the none tax paying faceless corporate franchises on the high street

A good place for a Saturday morning drink with the daily paper. The location is facing the street market with the Castle behind, right in the centre of the town.

Nice friendly staff and good drinks available

Service not friendly and gave us the wrong milk but nice and cosy

Beautiful setting. Pleasant staff

Visiting Caffe Nero is almost the same across the UK with the venues ranging from small to large this is a smaller type with friendly staff but it can be busy on market days

Although I prefer to go to independent cafes, I have to say I was grateful for cafe Nero, it was open early on a Sunday and had vegan options. Staff were very friendly and they had newspapers available to read. Had a lovely Sunday morning - thanks

Had seen this throughout many places and thought it was good as there were a few branches. The coffee was ordinary not too special

Great place for coffee and light meals, but too many dogs allowed in the eating areas. There were 4 dogs a few feet away from us. Ghastly!

Nice coffee, very happy and polite staff. Very helpful

There were two staff, one of whom was a learner and who was efficiently serving. However, the senior person was talking to two people without serving and she wa totally ignoring the build up of customers. This went on for several minutes and we were on the l

Best coffee shop there is in my opinion

Freshest food you will ever eat from a takeaway. Easily the best takeaway in Leeds

No sauces or drinks when paid for

Hi, I ordered a chicken pitta and got a donner! And I ordered a garlic margherita and this didn’t even turn up with the order?!?

Food was cold and the garlic sauce looked off so had to chuck the whole lot in the bin.

Delicious super fresh food. Very friendly delivery driver

The chains have lost their way with there massed produced bland prepackaged food. Independents provider fresh local produce and Oakham has a couple of far superior venues. The staff here are warm and friendly but don’t have the peripheral vision to clear tables quickly so it always feels grubby

Pizza was fantastic, not too greasy and the base was perfect. The chips however were not great, unseasoned, floppy and a bit soggy. Overall, just get the pizza.

Nice place and location for coffee with friends in town. It's also dog friendly which is handy for me. Interior decor could do with a bit of tlc, but otherwise it's pretty comfy and the usual nice Nero coffee