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4,15

Based on 1.099 opinions finded in 2 websites

4.2Ambience4.7Cuisine4.7Price4.2Service
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Nº 323 in 828 in Blackpool

Nº 76 of 177 Other cuisines in Blackpool

CUSTOMERS TALK ABOUT DISHES WITH..cakeladychocolatecoffee

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Very rude and unprofessional staff not helpful at all

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Aliza Zafar . 2024-09-01

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Love this coffee shop especially sitting outside cus I smoke the only fault is the waiting time to get served and I struggled to open the door with my hands full but once sat down relaxing watching the world go by you can't beat it...keep up the good work

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Craig Millward . 2024-08-27

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Love this cafe Friendly staff Lovely cuppa

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Pat Lees . 2024-08-22

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Great place to go if you ever want a nice hot cup of tea and there was this lovely lady named Kate who also recommended the new millionaire hot chocolate and I am glad she did as it was amazing

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bandon giles . 2024-08-14

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One of the female staff is a bit rude. She couldn't here what we ordered and shouted and urged us to repeat.

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Alex Siu . 2024-08-12

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Nice new, clean and really quite tranquil Nero's in the new shopping centre. Very thoughtful service helping unload the tray etc when I spilled the coffee. Thanks

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John Anderson . 2024-08-10

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I usually always come here and usually no problems until today, one man that works there shouted at my daughter about her boba drink that she had whilst i was in the queue, waiting to buy drinks and food for the rest of my family. I came over to see what was going on as he did it twice and then he was getting quite aggressive with us even though i said we are buying drinks and food he still said she couldn't have her drink which is ridiculous, he was acting like be owned the whole company. Very aggressive man especially shouting at children it is unacceptable he could've spoken to her nicely but instead continued to be horrible towards her. We left as soon as i heard as he started getting angry for no reason. We always go to cafe nero especially this one and spend a lot of money there but now im not going again im not having some horrid man shouting at my child over a drink as she doesn't like their drinks.

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L . 2024-08-04

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Lovely choice of sandwiches/cakes. Cappuccino is fab here. Very comfortable seating. Could do with more staff though as service was a bit slow on each occasion we went here

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Ursula Kelly . 2024-07-30

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Great iced coffee and Italian creme bun 😋

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Anne Barkes . 2024-07-29

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Nice place for coffee like it. But ordered downtown Grill in blackpool, good 👍 experience and delicious 😋 food..

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Share For You . 2024-07-10

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Best coffee around IMO. Nice comfy seatings and we had an unexpected guest wonder in on 2 occasions. I think he's a regular!

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Ace Rimmer . 2024-07-10

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Good coffee, comfortable seating and personable staff.

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Andy Brooke . 2024-07-07

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Fast friendly staff never got an order wrong always happy to serve

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Ardal Hall . 2024-07-05

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Served by a really friendly man. He made a great mocha and chocolate milkshake. Place nice and clean. Not too busy but must be good as a constant stream of people coming in.

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Emma Webster . 2024-07-03

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Popped in for a coffee with the family. Place was jumping. The 2 guys behind the counter and the lady clearing the tables were superb. Under pressure but never showed. Attitude and customer relations were superb. A real credit to Cafe Nero

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Robert Woodmore . 2024-06-29

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Staff are great, very friendly and helpful, great atmosphere,

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keith ball . 2024-06-21

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Barista was amazing-great service. Thank you!

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Grzegorz Gielzecki . 2024-06-07

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Nice cake and coffee the staff are very friendly and helpful. Like all coffee shops nowadays it's not cheap.

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STEPHEN PETER GOUGH . 2024-06-01

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Just a coffee and a piece of cake. Fine.

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James White . 2024-05-22

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Everytime I have been in in the last few months (after refusing to go in for atleast a year), there is a definite change, they actually know how to make a white chocolate mocha. They are friendly and welcoming. Definite improvement.

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Amritpal Kullar . 2024-05-18

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Great place to enjoy a drink and a snack

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Robin Wright . 2024-05-13

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Great place for a croissant and a coffee

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Mark Biggs . 2024-05-09

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Tremendously brilliant coffee s flavours, and just as u like with your favourite coffee plus syrup s to go into them

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George Thompson . 2024-05-07

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Vegan chikn sandwich out of stock :( Ordered a pistachio oat latte and the syrup was just thick at the bottom of the cup not mixed.

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Simon Hunter . 2024-04-18

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Coffee is good.....quite strong too. Friendly and warm staff. Like the decor

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John Scholes . 2024-04-11

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Staff not interested in any quiries made, just chuck the drinks at you, then next please! Not helpful at all!

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Christopher Knight . 2024-04-08

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Reasonably priced with s decent selection

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Mark Thorold . 2024-04-02

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Called for coffee whilst partner shopping

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William wright . 2024-03-29

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It's where you choose if you like a bit more of a grown up coffee shop. Coffee is very good, quiet and not as loud as the likes of Starbucks. Service can be a little slow and food is pricey but nice

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Adam Patterson . 2024-03-28

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Paid a visit, with a group, while I was in Blackpool. Ordered a Tiramisu, along with a Luxury Caramelatte (Including the Winter Blend). Both items were good, would recommend, if you are cool, with the atmosphere.

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Dan Pallas Velhardt . 2024-03-25

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Friendly staff and good coffee ☕️ 👌

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Darren Williamson . 2024-03-08

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Massive queue so didn't stay and wait. Didn't look like there were enough staff but that could have just been a busy time when I walked in so this may be an unfair judgement, if so, many apologies.

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Adam Bevan . 2024-03-03

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I can recommend the fruit scones with clotted cream and the hot chocolate, it's my go to when I call in there.

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Wendy “Wendywoo” Green . 2024-03-02

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I only had a coffee which was good .Nice place nice people always feel relaxed there x

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monika taylor . 2024-02-20

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Good coffee although nice found it was expensive cake

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Alison S . 2024-01-23

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Busy store given its location. Good coffee and wide selection of foods and treats. Friendly staff..

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Kevin Smith . 2024-01-22

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Nice comfy seats and coffee stop

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Jennifer Smith . 2024-01-09

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First time trying cafe Nero just before Xmas, just thought will upload some reviews now I have some time on my hands and this place gets 5 stars , clean, friendly and the hot choc and toastie was 10/10, nice to see staff goin to tables when people leave to clean them an not just left.

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Hayley Dickson . 2024-01-03

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Food is never great in any chain coffee shop but its OK. Coffee is my favourite, sadly not enough Cafe Nero's in Lancashire, that said this was a good example. Cleared tables (not cleaned) but nothing new in most places these days, friendly efficient staff, nice ambience and nice and warm inside.

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Andrea Bradley . 2023-12-21

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Friendly staff but old and dirty furniture. Even a back street cafe would be better furnished. Joined by pigeons inside the cafe. Not a good experience!

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David Ashworth . 2023-12-12

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Lovely coffee and relaxing atmosphere

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Moments In Time Bridal . 2023-12-06

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Staff are always really friendly and chatty. The shop is always clean and the drinks are lovely.

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Steph Armstrong . 2023-12-05

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This is my go to coffee shop, most of the staff are great and super helpful.their Christmas coffee menu is out and although a little sickly, the florentine mocha is an indulgent treat. Have had most of the baristas make me one but 10/10 to Kath for making the best. Perfect balance. Needs to be in a black t shirt now lol. Coffee is always great and cake a must. Wait times are a little annoying sometimes as a small venue and now doing take outs/delivery. That aside will always recommend this place.

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Les Osborne-Ford . 2023-12-04

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Absolutely lovely, I managed spilt 4 bloody hot chocolates 🤦🏽‍♂️🤦🏽‍♂️they cleaned it all up bless, one lovely person in particular, Kat I think their name was?? Absolutely lovely, amazing customer service! :) 10/10 will be recommending and coming much more. Thank you, Kat!

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Fizzterror . 2023-12-03

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Ok place only one toilet for far too many customers so it was not too clean cups weren't clean

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Simon . 2023-11-19

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Lovely coffee shop nice and clean

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Jeanette Robertson . 2023-11-11

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Every Christmas I start my shopping with a delicious latte from Cafe Nero. Always sets me up and the seasonal flavours out you in a Christmassy mood

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Lynette Smith . 2023-10-31

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Good coffee shop, Great coffee, and lovely staff

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Ron Lewis . 2023-10-29

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All Ways Go in to Caffè Nero Staff Very Friendly lovely places To Relax like lemon muffins & Chocolate Very Clean Caffè Nero Recommend Them Don’t Miss Out Guys & Lady’s 😁👌☕️🧁🍰

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Scott Kennedy . 2023-10-17

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Great choice of coffee shop like always

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chris andrews . 2023-10-15

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Nice place too have coffee and cake.

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jackie channon . 2023-10-09

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I really enjoyed my Americano in a nice, comfy atmosphere...it's for sure one of my favourite Nero's 👌☕☕☕

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Navid “Nav” Sadri . 2023-09-21

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Great coffee and cake, staff very friendly.

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madcragg . 2022-04-30

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Very busy. Service a bit slow. But nice coffee.

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Gill Lammas . 2022-04-28

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Coffee was great and cookie was rather dry, and the toilet was not very clean and needs an overhaul.

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Carol Hannigan . 2022-04-22

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For me the best coffee shop around, a little more expensive, but a better class of coffee.

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Richard Henderson . 2022-04-19

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Very good service as as it normaly is freindly helpfull staff

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peter Bartley . 2022-04-13

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Lovely coffee shop. Cafe Nero is a favourite of mine. Coffee is always superb xx

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marie kelly marie.kelly@virginmedia.com . 2022-04-10

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Great coffee, but needs a deep clean, the seats are ripped and stained. It looks like its not been touched since it opened.

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Jon Cawdron . 2022-03-30

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First time there great coffee and service

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roy davey . 2022-03-30

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OK for hot drinks...sandwiches...

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maxine scott . 2022-03-26

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Order 62791 Terrible delivery service. Placed a £28 order on Uber Eats. Ordered 3 x flavoured frappes and some pastries. They kindly delivered the wrong order - 2 tiny drinks including a coffee and fruit smoothie. Uber driver claimed he only picked up one order so it's not his fault. Nero not answering the phone and swiftly removed their delivery service off Uber Eats at 3pm. Thanks for charging me a £2.24 service fee and a £2.79 delivery fee for 2 tiny drinks that are now in the bin.

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Diane Matthews . 2022-03-22

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Took a while to be served but the staff were very pleasant. Central location and plenty of seating indoors and some outdoors.

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Nathan James . 2022-03-14

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Good friendly place relaxing good coffee at good price

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annette freeman . 2022-03-11

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Fab coffee, just one gripe. The seating is appalling. Chairs are torn showing the wood inside the arms. Many have big divits in the seat area where the support has gone. I know they haven't been upgraded in at least 7 to 8 years. They are totally unacceptable. Its a real pity because the staff and coffee are great. But who wants to risk ripping your clothes on bare wood with staples and stuffing exposed .

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Kathleen Blacker . 2022-03-01

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Customer service could be alot better. Baristas need more training with alternative milks and getting the temp right (it was so hot I burnt my tongue). Asked for textured milk with my latte and was presented with a "cappucino".

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Caroline Kane . 2022-02-20

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Coffee good, furniture requires renewing,very shabby and worn.

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Ian Stevens . 2022-02-07

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Ok chain coffee shop good service

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David J Millar . 2022-02-07

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This coffee shop is a disgrace. The seats are ripped. Dirty . The toilets were un clean. The Staff who served me. Was unfriendly and unhelpful.

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Lynnette Brammer . 2022-01-30

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Very welcoming staff, excellent coffee.

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Lee Hopkins . 2022-01-28

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Excellent Coffee and snacks Staff Great

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Edmond Caplice . 2022-01-08

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Always good tea/coffee abd comfy seating.

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Andrea H . 2022-01-06

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Coffee was delicious. Nice selection of cakes and pastries including vegan options. Was very busy too a while to get served but worth the wait.

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Emma C . 2022-01-03

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I like the coffee and the cafe, but slow service on the day I visited. Hopefully quicker when you visit.

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Roland Waddilove . 2022-01-03

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Single origin Guatemalan cappuccino is the best coffee in town intense and smooth with a hint of chocolate

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Paul Waffle . 2022-01-01

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Busy, poor staff not had time to keep the shop clean and tidy with the queue out the door! Good hot latte though and friendly service 😊

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Vida Cade . 2021-12-30

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It was very good 👍🏻 drinks and food was very nice but we like Caffè Nero because they are pet friendly and it was a God send on bad days just to find somewhere to get out of it dry out and warm up, I know they don't have to provide toilets but the size of most Caffè Neros it would be nice if they had more than just One for Lady's Gents Children Disabled and baby changing room, just saying.

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Michael Harding . 2021-12-28

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It's OK.good service always busy.

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neill wallace . 2021-12-26

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Should be called Caffè Caligula with these outrageous prices for a cup of jobe.

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Love Recovery . 2021-12-20

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It's coffee. Good coffee but still just coffee. Costa, Starbucks, Nero etc probably owned by the same person.

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Paul Lincoln . 2021-12-11

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Definitely needs to buy new furniture. Staff are great and very friendly

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Tonys Jackson . 2021-12-06

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Filthy, dirty, incompetent staff. I'll never go back to that particular Caffè Nero. Toilets were disgusting

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Susan Harris . 2021-12-05

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service good... Barristas super-efficient! The only problem - I was unable to open the 'cracker' later. .... an error with wifi?

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Andrew Davidson . 2021-12-03

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Took ages getting served but very nice coffee

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Jennifer Burrows . 2021-12-03

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There was a long queue when we arrived which was even longer when we left. The staff were helpful at the point of sale and with keeping tables clear.

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James Akehurst . 2021-11-27

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Same great service, food and drinks everytime perfect place to relax.

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lisa hopkins . 2021-11-24

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Wonderful service with delicious coffees. Store was well laid out and spotlessly clean. Comfortable and relaxing atmosphere.

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James Conboy . 2021-11-24

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A very enjoyable experience, good coffee, pleasant staff! My only critique and lack of five star given - was the waiting time to get served on arrival.

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Michael Rogers . 2021-11-23

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Loved it here, coffee is tasty as is the cake selection.

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Pickle Possum . 2021-11-18

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It was quite busy but the coffee was just what was needed after a windy walk along the seafront

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Angela kight . 2021-11-16

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A champion barista is always encouraging and the coffee did not disappoint.

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Michael Ross . 2021-11-15

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Great ace to stop and enjoy a good cuppa and cake

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Royston Gallagher . 2021-11-07

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Always enjoy a coffee and cake there when shopping. Comfortable seating and friendly staff. Nice music too.

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Susan Entwisle . 2021-11-05

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Good place to relax with a coffee after walking around the Blackpool centre.

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Peter Charnock . 2021-11-05

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I asked for a large Latte I got a small cappuccino asked for a chocolate covered rice type cake and got a millionaire shortbread. The guy was in training and probably needed an hearing aid. I did not get what I wanted. Either shout loud to get the correct order or go somewhere else like Greggs. Bad experience.

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Bernard Woodburn . 2021-11-04

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Fresh food but breakfast not very big for the price , maybe add some hash brown an black pudding 🤔.

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waco cook . 2021-11-02

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The atomsphere of Caffè Nero was spectacular, there appearance from the inside is quite satisfactory. I ordered hot chocolate and suasage roll and it was simply delicious. I would recommend.

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ayna . 2021-11-02

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It's nice but service very slow

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Jul Bb . 2021-11-01

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It was OK but only 2 staff on counter..one of them a trainee. Waiting time about 15 mins OK obviously if your not on lunch hour.

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Judith Jones . 2021-10-20

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Very friendly helpful staff and great coffee

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Jonathan Bland . 2021-10-18

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