Caffe Nero in Sefton

Coffee here is the best in Southport. At least you get a full cup of coffee and not half a cup of froth!!

8 quid for a couple of coffees and a sit down.. I'd have found a more cosy local establishment if I wasn't desperate for a pee.

Great place for a cuppa. We had Latte's, made by Damien, they were really nice. Full marks

Very enjoyable visit today at cafe Nero, cakes and drinks were excellent as was the service provided by the trainee Barista 'Tomasz', extremely polite and attentive to the job in hand, so nice to meet and be served by such a pleasant workforce. We wish him well and will now be returning on our next visit to Southport

Very nice spot in the middle of the centre. Coffee is great and have a nice selection for little bites.

Very clean seating area. Toilets a bit of let down

The best Coffee in town, great atmosphere, always clean and tidy. Myself and the kids love going to Caffe Nero on Lord street. Lucy, Joe, Damien + team always go above and beyond to make sure everything is OK and are always v friendly! Definetly recommend 👍

One of the baristas working here is lovely and a skilled barista, however the experience was ruined by the snotty attitude of her coworker There is really no need to talk down to someone or use a condescending tone with a customer who is politely asking for something. I've been a barista myself for over 13 years and I've never considered myself above anybody especially customers just try having a more approachable attitude I'm so sorry for interrupting your conversation by the coffee machine dear.

Staff and service excellent,a great coffee experience! My dog, Bella and I are made feel so welcome,can't choose between Chapel Street and Lord Street!

...and the weather was nice too.... early Feb.

Expensive, just went in to get out of the cold with our dog

Takeaway latte and bacon roll - very nice as always. Than ks to Joe and Damien for help with a recalcitrant app too ! Recommended. Thanks from Marc

As of December 13, 2023, Nero Caffe must allocate funds to revitalize its older coffee establishments, such as the one depicted in the photos, plagued by outdated and worn-out furniture, along with dysfunctional toilets. Similar issues afflict the Lord Street, Chapel Street Southport, and Formby branches. Instead of a declining coffee shop, let's aim for an authentic Italian experience. The optimal solution involves temporarily closing this store for renovations and directing patrons to the Chapel Street location. Subsequently, a similar approach can be taken when the Lord Street branch reopens. Your customers deserve a genuine Italian atmosphere with pristine surroundings, stylish furniture, and modern, well-maintained restrooms – that's what they're investing in. ------ The Caffè Nero establishment in question is regrettably characterized by an unfavorable and pervasive musky aroma, which has the potential to detract from the overall customer experience. While the quality of the coffee remains acceptable, it is noteworthy that the exterior seating arrangement is situated in close proximity to a refuse receptacle, which may inadvertently diminish the ambiance for patrons seeking an enjoyable and serene environment. A prudent consideration for enhancing this particular establishment would involve an earnest evaluation of its interior infrastructure and layout. Comparatively speaking, the current state of the store appears to lag behind prevailing contemporary standards observed in other esteemed coffee shops. Therefore, a strategic and comprehensive refurbishment initiative, encompassing an updated layout and modernized design elements, is strongly recommended. By aligning the physical attributes of the Caffè Nero store with the refined and progressive norms set forth by the broader coffee industry, there exists a compelling opportunity to not only rectify the present shortcomings but also to elevate the establishment into a more desirable destination for discerning patrons. Such an endeavor would undoubtedly contribute to fostering a heightened sense of customer satisfaction and loyalty, thereby fortifying the store's position within the competitive landscape.

As coffee shops go the prices are very reasonable. Staff were pleasant and kept the place tidy. Nice atmosphere. Great place to meet for a chat and a snack or just a quiet coffee on your own.

Coffee great and sandwiches fresh Toilets absolute disgrace look like they have never been cleaned since they were installed no toilet paper and sink filthy Floor was soaking wet either water or urine couldn’t tell and they sell food here

Went here for a quick breakfast before a long trip. After a short wait in the queue, I placed my order, and my macchiato was quickly ready. I went to a table to enjoy it along with a premade sandwich I had taken while still in the queue. Both were pretty good, though the coffee was a bit too strong and bitter for my taste. My Verdict: 7/10 Adequate.

Enjoyed a cup of flat white and an apricot croissant my fav short break. Those Apricot croissants taste divine. Staff where very helpful. It was quite busy so the best seats were taken. I recently visited in July and had the lovely pistashio flavours in drinks and cakes but the cake was a bit too dear otherwise a delicious combination. I got a better seat this time and the store has had improvements done to its seating arrangements looks good

Sat kerbside, in front of shop. Ok

Fantastic carrot cake & capuchino..

Regularly come here with one friend in particular. Staff are always happy to help carry our drinks as we’re both VI. They never distract my dog and are just lovely. Lots of comfy seats too.

Service great and staff friendly. Didn't realise dogs were allowed inside. There is a perfectly arranged seating area outside for dog owners. Will steer clear in future.

Over charge for a coffee when I asked not pleasant said there 30p back they will do

My favourite coffee shop in town. Cozy, great service, friendly atmosphere. Good coffee.

Pleasant staff coffee was hot and good at usual price.

First and foremost is the coffee, consistently of good quality and taste. Secondly is the pleasant and relaxing atmosphere, friendly and helpful staff. The food albeit light snacks are tasty and satisfying especially the deserts and cakes

Very relaxing bar and nice service and food

I was compelled to write this review because of Mel, the assistant manager at the Lord Street Nero branch in Southport. Please make sure this review is read by management because Nero should be very protective of staff like her. There has been multiple times that i have visited the store where this young girl has been serving lines of costumers all on her own and never complained, always with a smile on her face! She not only deserves a bonus but also a raise simply for being amazing/hardworking and so very friendly. I have visited your other locations and even with multiple staff behind the counter i haven’t received the same service so its not so much your ethos rather than the people who provide your service. Thank you Mel for making out visits very pleasant! We appreciate you! Kind Regards, Joey & Kai

Good experience - coffee n service

I like the cosy atmosphere of this cafe, however the coffee is often burnt and very bitter, milk too hot.

Lovely cafe on lord street to sit outside and watch the world go by.

Always good coffee and good service

Great flat white, probably edges Costa into second place 👍

Great drinks outside in the pavement cafe.

Great coffee, great customer service

One of my favourite Caffè Nero shops, a nice place to sit down and enjoy a coffee & cake. But this time I ordered a panni and they forgot to give it to me, I had to get it and it was overcooked. Depends which staff serve you..

Excellent coffee with good service.)

I'm a fan of the coffee in Caffe Nero so I used their refer a friend promotion to ger free drinks whilst my hubby & I were staying in Southport.Caffe Nero's quality & choice of food is better than other chains like Starbucks & Costa coffee & their latest Summer Menu with a side mixed slaw salad for just £1 is great. I had a chicken & pesto savory & my hubby had a Chicken Foccacia.They were perfectly prepared, not squashed or over cooked as some previous general Caffe Nero reviews have said. Coffees were spot on & staff really friendly. Lord Street is also a lovely location. The vouchers for refer a friend program came straight away to us both & my husband got stamps towards more hot drinks & food on the Summer menu promotion so he's well happy!!

I have travelled to many Caffe Neros around the U.K and enjoyed BUT THIS Caffe Nero Lord Street is TERRIBLE!!! Young guy behind the counter more interested in his HAIR STYLE then customer service really bad attitude!!!! IF HE WORKED FOR ME I WOULD SACK IMMEDIATELY!!!! and the place it's so dirty untidy and smells !!!! Avoid this PLACE.. There is a Starbucks 2 mins walk EXCELLENT STAFF AND SMILING!!! SHAME ON NEROS EMPLOYING DEAD BEAT STAFF !!!!

Hot chocolate was like warm & toilets was closed

Nice food,and on main shopping street,but a little expensive.

It's a cool coffee shop, nice to chill out!

Food was delayed and when we asked we were told it was ready. Panini was burnt so well over cooked. Think it had been forgotten about and reheated.

Asked for an iced tea girl serving told me all that they had was in the fridge. When looked there were 3 drinks there none of them iced tea. Really enjoyed the look on her face when she had to make a fresh one lol

Sat outside in shade staff need to clear and wipe tables

A good place to catch up with friends

Good service social distancing and face masks are worn on entry.The only bad thing was the toilets were locked except the baby changing toilet.

Clean friendly would recommend to anyone

Love neros so welcoming lovely coffee

DONT BOTHER ... STARBUCKS / COSTA AND OTHER COFFEE SHOPS OPEN TO SERVE CUSTOMERS !!! THIS COFFEE SHOP OPENS WHEN EVER THEY FEEL LIKE IT AND ALWAYS LATE !!!! AND KEEP CHANGING THERE OPENING HOURS !!!!! ACTUALLY TOLD THE MANAGER WAS OUT DRINKING THE NIGHT BEFORE SO WONT BE OPENING UNTIL 9.30 !!!! MADNESS AND LAZY STAFF !!!! 🤔🤯

As usual with Neros the staff were very nice and polite the drinks and snacks were excellent but thats not the only reason we keep going back, they are DOG FRIENDLY during a spell of bad weather it's invaluable being able to get undercover and have a lovely brew and snack. Thank you Nero we are always pleased to see the Caffè Nero sign.

All good except for the barista seating someone right next to me in an almost empty store. Come on. Basic COVID stuff that. Shop and drinks were fine. Gents stank.

Great coffee and sandwich. Making the best of these challenging times

well were shall i start no tables being cleaned or sprayed out side . also who ever the manager is needs to train staff to smile speak and have manners it doesnt cost anythin we go most sundays and people sat out side moaning about staff . best neros iv been to is wigan girls working there are fab all staff are . please try and sort this not good at all .

Nice coffee. Polite staff. A chain fair enough, but individuals make up the links.

Usual chain - clean and pleasant

Like popping in for an excellent coffee. Staff are very friendly.

Understaffed, dirty tables, usually get our order wrong.

Nice place to stop for coffee, clean tidy +helpful staff

Lovely coffee....friendly staff. ....superb cakes

Good coffee and covid 19 measures. Shame that some customers weren't as savvy.

Great coffee and delicious cake

They really need someone to keep on top of the cleaning! Tables were dirty & peoples rubbish was left lying around. A lot of UK cafes need to see how they do it abroad, it is not jylus t caffe nero!

Love this coffee shop ,nice place to sit outside and watch the world go by , highly recommend.

Very friendly girl this morning. A shame she has decided to leave. Good coffee and felt safe.

Place was scruffy, no tables being cleaned and paper cups left to blow around,mostly down to the lazy public who cant put rubbish in bins

Pleasant staff, very efficient service. Lovely cakes

Coffee tasted like dishwasher and served from takeaway cups.

Had a beautiful slice of moist vegan cheesecake melted in the mouth and saving all the sheep is a bonus at the same time I have instead a snap of my self after I had left this wonderful location smiling happy and set for the days cheers guys until next time 😀😋

Slow service, hard to hear staff although glad they were wearing masks. The staff weren't very attentive or helpful to the ladies in front of me and they ended up with a product they didnt want (staff misheard) and they wouldnt give a refund. Luckily the customer in front didnt kick up a stink

Good service during August half price on all food and drinks sat inside close to door friendly staff and a great choice of hot and cold drinks

We sat outside as the weather was nice. Tables weren't cleared away or clean. Although there was sanitiser to do it yourself which I did and cleared away. Food was ok but cappachino not hot. But good location and nice to sit outside.

New seating arrangements due to covid take away cups only not as much choice food majority staff friendly some exceptions card only payments

Love nero's always great coffee

Visited here for the 1st time ordered a drink at the counter and paid. Must admit it looked like ony 1 member of staff was in so the place looked unkept and not clean. I initially sat in then went out as I didn't think the inside looked clean I elected to sit outside and have my drink. The tables outside were littered upon finishing my drink I used the bathroom, there was a table with a sanitiser on it but I was not impressed. I must admit I usually visit the Nero's within Liverpool city centre which are spotless so I was very disappointed with my visit.

Quick service, excellent coffee

Quick, polite service. Able to sit outside

Stopped off at Southport in the middle of a bike ride. A flat white and a latte. Service was quick and friendly. Location is good, overlooking Lord Street. Will return!

Very dog friendly which is unusual staff welcoming

Coffee and croissant on a Sunday morning, perfect

A little piece of Italy. Great coffee and very friendly staff.

Enjoyed a latte and hot chocolate with two lovely cakes. Came to over £11 which is pretty typical for the high street chains. The service was friendly and efficient. Plenty of seating and space in between the tables. Not often we visit this coffee chain but it made a pleasant change from our usual. Highly recommended.

Warm and friendly service on the main through road of Southport

Good latte art great cakes polite staff reasnoble price

Good customer service and good coffee

The place itself and the coffee were ok, but what ruined the experience was the gossiping staff swearing behind the counter, 3 of them with nothing else to do, all the the time we were there

Tables filthy . Like wise toilets . Staff to busy on mobiles to clear n clean tables. Service dead slow n not at all polite Used to much better from Nero's

Very people and dog friendly, nice staff lovley lemon muffin.

Great coffee shop, friendly atmosphere, great place to go whilst shopping. They also welcome dogs 🐶

A really good place to sit and drink a cup of coffee and eat a cake.WHY?There are very few places that rate a 5* but this exceeds. Not only for its excellent coffee and cakes but also for its care from the staff.No rush you can sit and relax and watch the world go by.Excellent is too good a word for this place it should be more So well done keep it and anyone visiting Southport make sure you drop in for a cuppa.

Personally it's my favourite coffee. The two shops in Southport are always clean and well staffed with friendly baristas.

Prefer this place to all the others

Excellent service and delicious beverages. Nice comfy seats and atmosphere.

Nice coffee and mince pie, was a little busy. Some of the tables had not bben cleared but it was busy. Friendly staff.

Drinks of the usual standard expected from Caffe Nero but the staff were pressured

We called here for a quick coffee whilst having a wander around Southport. As always the Flat Whites were very good.

Nice tasting coffee in comparison to other large brands

Had a nice coffee ☕ sandwich and a cake only thing was I needed the toilet and it wasn't very clean

By far the best of the coffee shops great app as well

Always a good idea for a coffee ☕

Stilly favourite place for coffee