Caffe Nero in Swansea

Really friendly service and very good Flat White.

Beautiful cup coffee, staff always cheerful and helpful.

Great quality coffee and food selection is good. Staff are polite and friendly for the most part. Reason for the 1 star is certain male staff members often mock customers after serving them. One of them will usually whisper something derogative about the customer they just served to another. I experienced this a few times

First time here and the person we served me was so nice and happy. The coffee was really smooth not bitter at all. The desserts were very different from other major coffee brands, I didn't really like what was on offer but that doesn't mean I can comment on the taste.

Met a friend for coffee and cake. Great atmosphere and superb company.

Great coffee, excellent staff and friendly atmosphere.

Madness, I’ve driven past thousands of times over the years but never tried it before. Popped in a couple of weeks ago and wow, they’ve won me over. Amazing coffee and very friendly staff, it’s now my go to place for my weekly coffee.

Lovely dog friendly coffee place but coffee was So strong!

The staff were very friendly, but we observed that the tables weren't being cleared and cleaned often enough. Customers were moving the previous dishes to the centre table, where they pilled up.

Very friendly staff. Place is always clean and tidy. Service is quick. Food and drinks are good quality.

Magical! This place has a unique atmosphere and excellent service. Their coffee selection is traditionally great, offering even a choice of coffee beans.

Great coffee and friendly staff.

Great Italian coffee, good choice of snacks and friendly staff.

Really lovely service and a lovely atmosphere, staff are really really helpful and friendly. Fab food and lovely coffee with a good variety of options. They have a few offers and a stamp scheme, for each purchase you get a card stamped, at 10 I think it is you get a free coffee. You get an extra stamp if you use your own cup. Discount on takeaway and using the app. You can preorder with the app and have delivery. There is limited seating and some space outside if the shop is full. They allow dogs, well behaved, not sitting on the furniture. They have a house coffee they use regularly but you can try their promotion coffee bean it changes each month I think, they also sell bags of coffee and sometimes have offers on last month's taster bean. They offer hot and cold drinks and muffins, cake and a selection of lunch in a fridge. Food can be pricey but it's a really nice treat. Ample parking but the car park can be very busy as it's shared with other retailers, they are at a quieter end of the carpark.

Good coffee, nice Xmas decs and chilled Christmasy music. Edit: Consistent good service and coffee. Decor looking a bit tired but still very fond of the place. Edit: I have been back several times and still all good. I like the El Salvador single blend. Edit: El Salvador now finished but regular coffee here is good anyway. Edit: still love the place but some new furniture is needed Edit: new furniture has appeared. The staff are as fab as ever :-)

Great staff, always friendly and helpful. Great coffee too!

Always go here because its the best hot chocolate and the people r super friendly

Lovely staff. Lovely cafe. But the air-con, OMG we were all so sooo SOOOO cold. From the moment we sat down. We were going to have food after coffees but left early to go elsewhere as we were freezing. Tip: Turn off your air-con. It's too cold!.

Exceptional service by all three members of staff. Tables were kept clear and clean. Great atmosphere and a lovely range of products on display service was also prompt and i wasnt kept waiting Thank u i shall return

I’d give the service 10 stars if I could - two chaps serving were thoroughly pleasant to deal with! Effortless, excellent service

Lovely, cosy, clean, smiles and politeness! Loved this place

Best coffee shop in Swansea. Incredibly polite staff. Best and tastiest coffee I have ever had. Thank you so much for a wonderful breakfast too.

This Cafe Nero is "Dog Friendly" today noted at least 5 dogs some barking lack of control by their owners and one of the staff, a trainee barista, cuddled an animal and then went behind the servery without washing their hands. Elder barista was informed of this and didnt pay too much attention not at all hygienic I could have been a food inspector. Lets leave the dogs away from refreshment places please, it has tarnished your image and spoils a human atmosphere

Always clean and tidy, staff go out of their way for you, nothing is too much trouble all the staff are fab but especially Wayne and Oscar! Oh and it goes without saying the coffee is the best around here.

One of the better Cafe Nero units I've been to in my time. The staff here create an especially friendly atmosphere that makes every visit I make all the more pleasurable. Love coming here. Coffee is of course on point!

Really nice staff. Very friendly. Make you feel very comfortable.

A great little refreshment spot, tucked unde the access road of the shopping park. Whilst someone was adrift in the adjacent Aldi, we enjoyed great flat whites and toasted cheese and ham rolls. Great find, great coffee and great service!

Good but expensive and needs to add good seats.

Dont be put off by the exterior, go in. I had the winter special coffee. Excellent. Great friendly service.

Nice quiet place to enjoy. Dogs allowed.

Myself and my daughter love this place. We visit at least once a week and the staff are incredible. They really are the nicest people we have ever been served by. The drinks are fantastic but we return simply because of the service we receive. Well done to all and keep up the excellent work!!!

My second home that feeds my raging caffeine addiction

Tasty cakes and lovely coffee, served by very friendly staff.

Best coffee going, if you like it strong

A nice cafe, with the usual food and drinks you would expect from a cafe Nero. Great service from the staff. I recommend the vegetarian sausage roll with a cappuccino.

Great place for a cafe, it's what the area needs.

High quality for a chain coffee store

Good service and good coffee in a clean and pleasant environment

I visited today with my girlfriend (24/09/23). Just wanted to say how impressed I was with both of the staff working here today (13:15). It was a brown haired man and a blonde woman. As well as being super welcoming and opening the door for us both. They were both very quick to make a great tasting coffee. You really got a sense they both enjoyed working here together and their cheeriness was infectious. I buy so many coffees from staff that are so inattentive and not at all warm so this was very refreshing to see. I'll definitely be coming back if these two are working here!

Great coffee and lobely atmosphere. Food options better than most chain cafes

Better option than Costa although generally not as good as some independents. Friendly service. Accepts Meerkat 25% discount too.

Great place, been going daily for ages why? It's kinda home, with decent coffee, got to know lot of other regulars and their dogs 🐕. Staff, make the place.

Fantastic place, so welcoming and friendly. The staff are excellent. Clean and lovely coffees.

Very good service, I really like your coffee

Outstanding coffee at this joint, and some truly amazing customer service, my thanks to Pete, Wayne and team for the laughs and great coffee. I recommend this place without question, 5*

Always great happy staff and coffee. Lovely place that feels like a 'local' coffee shop rather than a big chain.

absolutely incredible service by the team & I got my order in a quick manner .. taste is great also

It was nice thankyou It was a lovely sit down with lovely hot drinks thankyou Nice decor and very nice atmosphere. Wish we could have stayed longer. Visited today, bank Holiday Monday and it was a lovely visit. The sausage roll l had was very tasty indeed and my husband enjoyed his little bacon bap The decor is really nice and the chairs and tables are comfy Really lovely visit just on the spur of the moment All very nice indeed Thankyou to the lovely staff

Great staff serving great coffee

Nice coffee Friendly staff until they start clearning up around you 1 and a half hours before closing.. How rude Won't be going back

Gave me wrong order. Never answered my 10+ phone calls… ended up paying £20 for some dirty smelling sandwich (which I threw) and an iced coffee. Just go to Starbucks man

Good coffee and very attentive and friendly service

Pleasant surroundings and staff. Good coffee. Only problem was we could smell smoke from outside as door was fixed open.

Always a pleasure to sample the delights of Caffe Nero which is so much more 'grown up' compared to other establishments.

Friendly staff nice and clean, nice coffee thanks.

Me and my boyfriend come here all the time whenever we come out to do a food shop, staff are literally incredible (the two men who are usually there) we have never caught their names but they are always welcoming and talkative. Coffee & food is always amazing but the customer service here is the best!

Great staff and service. Very happy to visit frequently

I’ve visited this store for many years and found the staff and experience to be lovely. Having visited this morning, unfortunately the seating area was dirty (dirty floors/chairs etc) which is a shame as the customer service is excellent. I now doubt I’ll visit again!

Great coffee, friendly staff and comfy surroundings but starting to look a bit shabby, and I don't mean in a 'chic' way. Really needs a clean up and clear out of the old and tired furniture. I think it unlikely that, given the sad appearance and status of Fforestfach site in general, that they will pay for a refurb however.

The staff here are some of the best I've ever been served by, they're all so lovely and the coffee & food is amazing

Amazing coffee and equally amazing staff! My most fav coffee house.

Popped in for a coffee and toasted teacake, both good. Very friendly man serving, made you feel welcome. Quite noisy there and difficult to have a conversation bur comfortable seats. Negatives...Toilets were dirty and looked like they hadn't been cleaned in a few days, layer of dust on sink, dirty and dust in hand dryer and soap dispenser. Then a child had thrown up all over the floor there and they didn't appear to clean all surfaces that were affected (splashes on wall etc), just mopped the floor.

Good easy service good coffee and comfy seating!

Great service from the two members of staff busting a gut trying to serve, take payment, cook food, make coffee and clear tables. The two men were doing the very best job they could but café Nero need more staff on a Saturday

Always super nice staff, even notice when I haven't been in for a while

Dog friendly cafe, nice friendly atmosphere 👌

Lovely place and the staff are always so helpful and smiley 😊

Expensive but did enjoy the change

Fab service, staff really friendly would recommend

Great little coffee shop. Cafe staff full of life. Little disorganised and tables need clearing a bit quicker but coffee was great. Really good place for a meeting.

Even though it was a busy Saturday, the three-person team were doing well and it didn't take long to reach the counter. The silver-haired man who served me was friendly and definitely a true gentleman. Ordered an iced cappuccino which was made promptly, meaning I could sit down without fuss. Managed to find a table, even though it was really busy, but this Café Nero could benefit from an extension, as it feels a little cramped at times. Iced cappuccino tasted great.

My preferred place to go than Costa or Starbucks

Toilets and the sitting area seemed to be kept clean and the barista's were very friendly. Hot chocolate was stunning and dare I say favoured over my own Whitards hot chocolate ... the toasties was abit disappointing though.

its got to be the nicest most relaxed coffee house in this town , staff are attentive and polite ,its always a pleasure having a coffee and a cake

Always love a Nero. Staff are friendly and helpful.

Not sure if the cleaner has been sacked, long term sick or with the amount of cobwebs and dust getting ready for Halloween. The place was very dirty along with the cups. Paid for our drinks sat down got up and left didn't touch the drinks.

Amazing service, great products ....lovely atmosphere ❤️❤️❤️

Welcoming pleasant staff. Small outdoor area but ample space inside. Dog friendly too.

Great coffee, food and service is excellent

Still good coffee better than costa

Nice place but had trouble with on off the staff witch is out of order

Just had an amazing chocolate and hazelnut frappe creme and a posh cheese and ham toasty. Both where delish and service from Jamie was 100% fab. There's a really good vide in the team. Thanks for a yummy lunch break.

If busy then there's a wait due to percolating and grinding machines otherwise quick service.

My little girl is dairy free and we tried two other coffee shops today which had drinks suitable but no cakes. The gentleman was super helpful in Caffe Nero Fforestfach and had a vegan chocolate brownie available. A very happy little girl

Lovely coffee n lovely freandly staff

I like it here but if you want alternative milk, eg. Oat milk there's a charge not so good for a chain should be same price. So a bit disappointed with that.

I miss Cafe Nero around Swansea so whenever I get to this one, I have to get a coffee.

Everytime I go to Cafe Nero, I have the best customer experience with some of the freshest food and perfectly constructed drink, being vegan, this place offers some of the best options for my needs.

Sutch amazingly friendly staff. Great welcome. 👍

Friendly staff, good choice of food and drinks.

Good coffee, clean tables and great staff

Good service and well run cafe. Because of covid you are asked to find a seat first if you are staying inside.

Quick service and decent value. Can't comment on the quality personally because the drinks were for my children (decaff caramel ice latte). They enjoyed them though! Purchased some decaff ground coffee for home use, which is very nice.

Absolutely love this shop. Staff are always smiling attentive and the store is always extremely clean. The coffee tastes amazing and the food is always fresh and displayed beautifully. Well done and keep up the great work .

Welcoming. Clean. Comfortable and relaxing.

It was okay, staff seemed nice enough. But alot of tables needed cleaning etc.

Small , staff are lovely limited menu

I enjoyed only drink tea so can't comment on coffee but muffin was very nice would go there again.

Welcoming place to get some work done while waiting

Very helpful staff and coffee up to the usual standard.