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3.9

Based on 598 opinions finded in 2 websites

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Nº 157 in 288 in Welwyn Hatfield

Nº 22 of 39 Other cuisines in Welwyn Hatfield

CUSTOMERS TALK ABOUT DISHES WITH..chocolatecakecoffee

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Great coffee shop, decor a little tired in places but this doesn't detract from the friendly service.

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Richard Southgate . 2024-11-18

MORE AT Google

This Nero can serve great coffees or just ok ones depending on the barista, but it's usually good. There is limited outdoor seating (3 tables) and it's nice when you can get one. There is a queue most of the time but it moves quickly.

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Pascal Terjan (CMoi) . 2024-11-03

MORE AT Google

A nice place to spend an afternoon

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Allan dalgarno . 2024-10-27

MORE AT Google

As good as any other coffee shop.

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John Meers . 2024-10-12

MORE AT Google

The best of the brand coffee shops by a country mile. Nice staff and good food selection. Gets busy as the competition is awful.

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Paul Coe . 2024-09-13

MORE AT Google

The best of the brand coffee shops by a country mile. Nice staff and good food selection. Gets busy as the competition is awful.

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Paul Coe . 2024-09-13

MORE AT Google

Good coffee and cakes! Friendly service and clean tables

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Sue Twomey . 2024-09-07

MORE AT Google

Good coffee and cakes! Friendly service and clean tables

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Sue Twomey . 2024-09-07

MORE AT Google

Coffee and breakfast, well worth it.

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Deon Louw . 2024-08-24

MORE AT Google

Such a lovely atmosphere, very dog friendly and nice staff, which creates a beautiful ambiance for sipping my coffee ☕

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Andrea Dani . 2024-08-11

MORE AT Google

Relaxing atmosphere in town centre setting of garden city.

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W Wellwin . 2024-06-22

MORE AT Google

Sandeep provided the best customer service and made me a lovely iced latte just how I like it (with no judgement for me being so fussy!!). Thanks Caffe Nero 🥰

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Holly Boyd . 2024-06-08

MORE AT Google

Always love visiting they make my visit so good with friendly staff and smiles even when extremely busy

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Viv . 2024-03-31

MORE AT Google

Filthy glasses. They don’t wash glasses. Disgusting service …. Be careful guys they didn’t wash glasses. There were mouth marks on the glass. They gave coffee with an unwashed cup.

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Sky Sky . 2024-03-15

MORE AT Google

Staff friendly, always a place to sit very clean recommend it you won’t be disappointed

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Tracey Watts . 2024-02-08

MORE AT Google

Verh helpful barista, Carlos was so helpful and cheerful

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Claudine Morris . 2024-01-24

MORE AT Google

A different test each time. Today I bought hot chocolate but it is like milk. There is no chocolate. And not hot compared to previous times.

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Amitsinh Thakor . 2024-01-19

MORE AT Google

Best coffee in town. Nice chilled out atmosphere inside. Staff are always polite.

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Dave Craven . 2024-01-14

MORE AT Google

I am currently sitting in here watching a dog drink from it’s bowl, which its owner has placed on a table that human customers will be using (slobbering water onto table and floor) while staff say nothing. This will be my last visit here!

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clarkyarky . 2024-01-12

MORE AT TripAdvisor

Thank you for the coffee in this cold weather

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Sajad Rezaee . 2023-12-31

MORE AT Google

Best café in town!!! Very friendly staff, excellent service and nice atmosphere!

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Mirella . 2023-12-10

MORE AT Google

Horrible coffee... 2,15 Pounds for a single espresso "" take away " the coffee basically doesn't have caffeine... But it burns so the taste is like burning coffee.... Very dry... The staff doesn't even look in your face... Never smile....

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Edgar Calo . 2023-10-31

MORE AT Google

Terrible visit today. Place is tatty and grubby - air conditioning unit in middle of store has been leaking directly onto floor/customers sitting at certain tables for well over a month now - why hasn’t this been fixed, or at least a bucket put under the leak, and how is it ok to have the toilet door opening straight out into eating area?! The icing on the cake today was that their ‘dog friendly’ policy meant that customers were treated to watching a large dog repeatedly vomiting in front of the food counter. Poor staff then had to attempt to clean this up while also serving customers in queue. Needless to say we left pretty immediately after this, and won’t bother going back.

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clarkyarky . 2023-10-03

MORE AT TripAdvisor

Never before have I rated a Caffè Nero with only two stars, the single espresso was excellent and the service started ok but having finished my coffee I ask a member of staff if they would rinse out my little cup, no hesitation in her reply, we have public bathroom where you can wash your own cup. It was not that she was busy. In fact she was talking to the trainee and standing next to the tap. This was a first for me and I have asked this question so many times. I understand why in covid this was suspended. But not now and it is not like she said company policy. Then having return from the bathroom the same member of staff ignored us both and to save the embarrassment of serving me took a trey out to go and clear tables. It was clear we were waiting to be served. When we asked is there an issue, your ignoring us the trainee then tilled in our request and when another customer the lady cleaning tables came back to serve him. Astonishing behaviour And I have no idea why. I will not return if I see her on duty but as I’m only her for 24 hours it not an issue for me.

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P j M . 2023-09-30

MORE AT Google

The best staff in WGC Town centre

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Nabil Lamrini . 2023-09-20

MORE AT Google

Good drinks, food options not bad, friendly staff but the service can be a bit hit and miss at times which seems to be reflected in the long queues that occur.

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Howard Draper . 2023-07-16

MORE AT Google

Very very slow service even with only 3 people in queue. Moody unfriendly service. Will be going elsewhere.

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Jason . 2023-06-17

MORE AT TripAdvisor

Had a very good coffee sitting outside in the sunshine, lovely feel to the place!

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Peter Onn . 2023-06-15

MORE AT Google

Place was dirty and tables not cleaned or cleared of empty cups and mugs plates . But very nice to sit outside in the afternoon sunshine 🌞 .

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John Bushby . 2023-06-08

MORE AT Google

Not just a coffee shop. It's friendly, the staff are good and get to know you. The drinks and service are always good and the atmosphere is good there at all times of day.

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Matt Shaw . 2023-06-03

MORE AT Google

Used to be such great coffee but definitely a pale imitation of what it once was. What do you have to do to get a good coffee from cafe Nero. I’ve now been told the that I have to pay extra to get the original coffee which is much better than the new blend. No wonder they are now selling poor cheap coffee! Are they trying to compete with Starbucks for the worst coffee on the high street?

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Stephen Hibbert . 2023-05-29

MORE AT Google

Popular coffee shop in Welwyn hence often queue

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Howard Crawford . 2023-05-15

MORE AT Google

Always nice. Well spaced tables 😊

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Stevie Coolie . 2023-04-22

MORE AT Google

Lovely place to go for a drink and a bite to eat. Good atmosphere

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tony barber . 2023-04-20

MORE AT Google

Friendly, good coffee and cakes, and open later than all other coffee shops in the area

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Jon Kelly . 2023-04-16

MORE AT Google

Drinks and food as always is great here, and staff are helpful with a smile. However my only issue people sitting there dogs on the bench seats and chairs etc with their dirty paws. I understand it's a dog friendly Cafe but there ought to be certain rules in place.

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Ayy R . 2023-04-15

MORE AT Google

Walk in, dogs in the shop Tables dirty, walked back out

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Kyriacos Kyriacou . 2023-04-12

MORE AT Google

From years my best coffee in Welwyn Garden City. Lovely atmosphere, friendly for dogs and people. Carlos makes a perfect coffee. Great place to meet someone.

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J2J sweet . 2023-03-29

MORE AT Google

Best coffee and they sell full fat milk and cream. I won't go anywhere that only sells semi!

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Viv Hay . 2023-03-25

MORE AT Google

The coffee is awful and tea ever worst but I come here for the staff. Such lovely people!

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Koko . 2023-03-18

MORE AT Google

Good little coffee shop, dog friendly and good coffee

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Tristan Cameron . 2023-02-25

MORE AT Google

Allowing certain customers to bring their barking dogs to roam between tables on long leads into the restaurant area effects the ability of other customers to relax with their coffee and snack. It is a shame that staff didn't not address the comments made by a number of customers on this issue.

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R W7 . 2023-02-23

MORE AT Google

Great lunch time treat with our one year old. We were made to feel welcome with our large pushchair, and a staff member moved chairs aside for us and talked to our little girl which she loved. The hot chocolate was one of the nicest I've had for ages!

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Stephanie Gibson . 2023-02-11

MORE AT Google

Not the best feel when you're sitting inside but good coffee

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Rajesh Dahiya . 2023-02-06

MORE AT Google

The most dirty cafe I've ever been! Floor wasn't mopped for ages, walls are all dusty, mirror in fingerprints. The customers had to tidy up tables for themselves. Service is absolutely rubbish! If you respect yourself, never come!

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Alla Akbulut . 2023-01-22

MORE AT Google

Ideal if you want a quick snack

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Mustafa Fuad . 2023-01-22

MORE AT Google

Disappointed today. Coffee not as good as it was and unhelpful staff. Much prefer the nearby Coffee Lab.

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old boy . 2023-01-06

MORE AT Google

All of the staff team are very welcoming and friendly and helpful I will hilly recommend going there for a visit God bless you all my friend's enjoy your rest of your weekend and have a really lovely wonderful blessed week ahead for next week xXx

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Richard “The Rock” Carthy . 2022-11-19

MORE AT Google

The coffee used to be amazing and consistently that, but the coffee is now way inferior to my sage coffee maker at home. Quite disappointing as Nero was my favourite. Black sheep is now the new standard of quality coffee IMO.

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Declan Keane . 2022-11-19

MORE AT Google

A bit stuffy for me but lovely coffee and snacks

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Paul Gatley . 2022-11-09

MORE AT Google

Amazing Coffee. The staff should be paid twice as much they work very hard . Low paid staff running a massive empire does not make sense in this modern world.

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Kevin Neary . 2022-11-03

MORE AT Google

I have just waited for 10 minutes to be served.....while a barista was filling up on cups and ignoring me. She then....after I'd finally been served offered to help her busy colleague.I got no apology for the wait.

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Paula Darby . 2022-10-24

MORE AT Google

No semi-skimmed milk which I didn't find out until I'd paid for my order, otherwise it was OK.

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Angela Jones . 2022-10-22

MORE AT Google

Very expensive coffee shop, better going to a pub for a cheaper coffee and food. You can also get a beer

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Daniel Candler . 2022-10-12

MORE AT Google

Staff are very friendly and food is very nice - just a shame the place is so tatty and the tables are crammed so close together (and who wants to sit right next to disgusting toilet which never seems to have door closed unless someone is using it?!). Easier to hear conversation of customer at table behind/next to you than that of people you are sitting with. Also a favourite with dog owners, which isn’t great when you’re surrounded by them and they decided to start a barking competition!

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clarkyarky . 2022-09-19

MORE AT TripAdvisor

Service a bit slow but nice staff and coffee

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James Warn . 2022-09-06

MORE AT Google

Extremely rude staff. And a sunday hero who was encouraged to try and physically attack a customer. I will be taking things further.

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Wayne Williams . 2022-08-28

MORE AT Google

Great hang out with lovely staff

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Tony Else . 2022-08-25

MORE AT Google

While I love Caffe Nero and I regularly have my coffees with general satisfaction no matter where I am, this particular branch has caused nothing but disappointment so far. While at other Neros staff focus on pleasing customers, at this branch they clearly focus on how to say "no" :( Luckily, there are a few cafés around where customers are wanted, so I just need to remember not to make the mistake again to return to Caffe Nero Welwyn.

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Zoltan Dobak . 2022-08-14

MORE AT Google

Always a queue so if you want coffee in a hurry, go elsewhere. Cappuccino has more coffee taste than that of Costa. 1 star less due to long queues

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Kit Mee Lim . 2022-07-20

MORE AT Google

Great coffee ! Friendly staff❤️👍

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steve murray . 2022-06-12

MORE AT Google

One of the better coffee shops in wgc. Town centre . The coffee always good . Find 30 minutes to have some me time.

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mike's . 2022-06-04

MORE AT Google

Fast moving queue and friendly service.

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Peter Myers . 2022-05-14

MORE AT Google

Locale ampio, pulito, qualche seduta esterna sul marciapiede con vista parco, buona selezione per uno spuntino veloce, ottimo il caffè.

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salvatore700 . 2022-05-11

MORE AT TripAdvisor

I visited the Caffe Nero in Welwyn Garden City on a Saturday morning about 8 am. The young lady who served me was very polite. It was incredibly noisy in the cafe. A group of people at the back were talking very loudly and another group at the front were also talking loudly. I could clearly every single word of their conversations. There is nothing calm or relaxing about this place. I think noise tends to reverberate within the building which doesn't help. The cafe latte was nothing special and I get much better results from a coffee capsule.

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markrory . 2022-05-07

MORE AT TripAdvisor

Very friendly staff and always help me out with carrying my order to my table or getting the door for my pram. It is usually quite busy which doesn't always lend to a relaxed environment.

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Krysten Moynaugh . 2022-05-04

MORE AT Google

Staff were very friendly and didn't wait to long in the queue I had a big mug of hot chocolate

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Steve Smith . 2022-04-20

MORE AT Google

Place is clean plenty of space 👌

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Ravinder Mann . 2022-04-05

MORE AT Google

Short wait. Space at tables outside. Friendly staff

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Tracie Thoburn . 2022-04-02

MORE AT Google

Staff are very polite and all seems well organised. Only downside is it looks a bit tired but otherwise, coffee's are great.

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Andrew Harpin . 2022-02-10

MORE AT Google

Great coffee and food. Lovely staff and a welcoming atmosphere

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Susanna Twomey . 2022-01-26

MORE AT Google

Great coffee and large selection of cake/ patisserie 🍰 Staff are extremely friendly 💯 It seems well organised and clean 🌻 I think Cafe Nero is the place to having a good time if you are coming from London as a visitor.

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Merve Seçer . 2022-01-15

MORE AT Google

Always friendly and helpful staff working very hard in an often too hot cafe that really needs to get the air conditioning rectified. Other than that I adore this place and have coffee there each day in the week.

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J3051IRcharlesw . 2021-12-27

MORE AT TripAdvisor

All good. Friendly service. Good coffee - hot and cold. Nice warm sausage roll too!

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Christian Appleford . 2021-12-21

MORE AT Google

مقهى روعه بكل المقاييس العاملين جدا لطفاء 👍🏻

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Noor Alkhalidi . 2021-11-20

MORE AT Google

Welwyn Garden City's meeting point. Good quality of coffee for it's kind.

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George WGC . 2021-10-28

MORE AT Google

Best coffee shop with best staff and best coffee in wgc

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Matt Stamboli . 2021-10-25

MORE AT Google

Double shot americano for my mum- reasonably large seating area with a large table for a family and a number of smaller tables all good

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John Bergman . 2021-10-03

MORE AT Google

The staff are so friendly The pumpkin cookie is my favourite

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ANGELA GRIFFIN . 2021-09-29

MORE AT Google

Good coffee and a large selection of other drinks as well as cakes etc.

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Dave Ashford . 2021-09-22

MORE AT Google

Buen sitio solo para cafe y desayunos Nadal mas

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PEDRO CARLOS FRIAS POMBO . 2021-09-19

MORE AT Google

Always a pleasant experience. Friendly staff and tasty beverage ☕. Hope you guys will get some scones ✌🏻

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Guillaume de Chambrier . 2021-09-19

MORE AT Google

Friendly staff and the coffee was turned around very quickly. Had a blended coffee which was a treat on a sunny day!

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Gareth Fuller . 2021-09-16

MORE AT Google

Classic coffee, know what you get stuff. Staff always very friendly.

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Super Mario . 2021-09-08

MORE AT Google

Friendly staff, comfortable seating

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Dion Brown . 2021-09-07

MORE AT Google

I came here for some peace and have a hot beverage, the air-conditioning was to the MAX! It was colder inside than it was outside, and it was not a particularly warm day! The staff were busy and didn't seemed too pleased to have to pick up the previous customers' cups from the table. I had to ask if I could do it, if they had anything for me to wipe the table with, and they only took the cups and didn't bother wiping the table. Not really acceptable at this climate in all honesty.

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Selda121 . 2021-08-17

MORE AT TripAdvisor

Great service and coffee staff always happy to see you

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Steve Beckett . 2021-08-12

MORE AT Google

Very nice salads at a fair price with friendly staff.

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Ivan R. Deb . 2021-08-11

MORE AT Google

Very friendly staff. Comfy seating . Lovely coffee . Xx

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J W . 2021-06-30

MORE AT Google

We went into WGC on a hot summers day and decided to have a cold drink. We say Caffe Nero convenient located so we gave that a try. The barista was very helpful in helping me choose my drink. Service was friendly and efficient. Although there was a queue, we got served and received our drinks fairly quickly. Coffee was nice also (which is the most important thing). Will definitely return.

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AndrewTheExplorerUK . 2021-06-20

MORE AT TripAdvisor

Always a good choice. Quick service, friendly staff & clean.

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Geraldine Goodwin . 2021-06-01

MORE AT Google

First visit to this cafe Nero and what a lovely place. Coffee was lovely as was the cake. Service was also lovely

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Malcolm Welsh . 2021-06-01

MORE AT Google

I loved my coffee here! Sitting on the small tables outside you have a great view! Thank you!

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Alexandru Marin . 2021-05-10

MORE AT Google

Very well organised, nice panini and coffee 😊👍

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Donna Gener . 2021-04-15

MORE AT Google

One of the best place to enjoy a nice coffe in Welwyn Garden City town centre.

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Valerio De Carlo . 2021-03-21

MORE AT Google

This Caffè Nero stands out from the rest in Welwyn Garden because of its exceptional service. The whole team are great, a special shout for Connor, Maria and Anca. Hey, the coffee’s a treat as well. Keep doing what you’re doing.

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Ellis Taylor . 2020-12-22

MORE AT Google

Gave us great coffee but we had to ask for sleeves. I had left my lead gloves at home unfortunately

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I R . 2020-12-19

MORE AT Google

Lovely place selling divine coffee. Was served by a man (will) he was helpful made me my coffee just as i like it! I have been served by others but he listened to my order and did it properly which hasnt always been the case with other members of staff

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emma tilley . 2020-12-18

MORE AT Google

Nice staff but it was dirty not good in covid.. But all neros need re vamping no money put in in years

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martin mcnamara . 2020-12-17

MORE AT Google

Clean, efficient, coffee as expected

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Pat Pepper . 2020-12-11

MORE AT Google

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