Based on 600 opinions finded in 2 websites
Based on 600 opinions finded in 2 websites
Nº 159 in 288 in Welwyn Hatfield
Nº 23 of 39 Other cuisines in Welwyn Hatfield
Opinions
Nero’s Mocha drink with Belgium chocolate is best , I’m enjoyed it in such cold weather and decorations that Nero has has put a nice cabin feel to this winter time. 🎄🤶 It’s always nice and warm and friendly , pleasant to see customers who enjoy their social time here.
Lilly Novak . 2024-12-10
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Great coffee shop, decor a little tired in places but this doesn't detract from the friendly service.
Richard Southgate . 2024-11-18
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This Nero can serve great coffees or just ok ones depending on the barista, but it's usually good. There is limited outdoor seating (3 tables) and it's nice when you can get one. There is a queue most of the time but it moves quickly.
Pascal Terjan (CMoi) . 2024-11-03
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A nice place to spend an afternoon
Allan dalgarno . 2024-10-27
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As good as any other coffee shop.
John Meers . 2024-10-12
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The best of the brand coffee shops by a country mile. Nice staff and good food selection. Gets busy as the competition is awful.
Paul Coe . 2024-09-13
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The best of the brand coffee shops by a country mile. Nice staff and good food selection. Gets busy as the competition is awful.
Paul Coe . 2024-09-13
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Good coffee and cakes! Friendly service and clean tables
Sue Twomey . 2024-09-07
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Good coffee and cakes! Friendly service and clean tables
Sue Twomey . 2024-09-07
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Coffee and breakfast, well worth it.
Deon Louw . 2024-08-24
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Such a lovely atmosphere, very dog friendly and nice staff, which creates a beautiful ambiance for sipping my coffee ☕
Andrea Dani . 2024-08-11
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Relaxing atmosphere in town centre setting of garden city.
W Wellwin . 2024-06-22
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Sandeep provided the best customer service and made me a lovely iced latte just how I like it (with no judgement for me being so fussy!!). Thanks Caffe Nero 🥰
Holly Boyd . 2024-06-08
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Always love visiting they make my visit so good with friendly staff and smiles even when extremely busy
Viv . 2024-03-31
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Filthy glasses. They don’t wash glasses. Disgusting service …. Be careful guys they didn’t wash glasses. There were mouth marks on the glass. They gave coffee with an unwashed cup.
Sky Sky . 2024-03-15
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Staff friendly, always a place to sit very clean recommend it you won’t be disappointed
Tracey Watts . 2024-02-08
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Verh helpful barista, Carlos was so helpful and cheerful
Claudine Morris . 2024-01-24
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A different test each time. Today I bought hot chocolate but it is like milk. There is no chocolate. And not hot compared to previous times.
Amitsinh Thakor . 2024-01-19
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Best coffee in town. Nice chilled out atmosphere inside. Staff are always polite.
Dave Craven . 2024-01-14
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I am currently sitting in here watching a dog drink from it’s bowl, which its owner has placed on a table that human customers will be using (slobbering water onto table and floor) while staff say nothing. This will be my last visit here!
clarkyarky . 2024-01-12
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Thank you for the coffee in this cold weather
Sajad Rezaee . 2023-12-31
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Best café in town!!! Very friendly staff, excellent service and nice atmosphere!
Mirella . 2023-12-10
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Horrible coffee... 2,15 Pounds for a single espresso "" take away " the coffee basically doesn't have caffeine... But it burns so the taste is like burning coffee.... Very dry... The staff doesn't even look in your face... Never smile....
Edgar Calo . 2023-10-31
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Terrible visit today. Place is tatty and grubby - air conditioning unit in middle of store has been leaking directly onto floor/customers sitting at certain tables for well over a month now - why hasn’t this been fixed, or at least a bucket put under the leak, and how is it ok to have the toilet door opening straight out into eating area?! The icing on the cake today was that their ‘dog friendly’ policy meant that customers were treated to watching a large dog repeatedly vomiting in front of the food counter. Poor staff then had to attempt to clean this up while also serving customers in queue. Needless to say we left pretty immediately after this, and won’t bother going back.
clarkyarky . 2023-10-03
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Never before have I rated a Caffè Nero with only two stars, the single espresso was excellent and the service started ok but having finished my coffee I ask a member of staff if they would rinse out my little cup, no hesitation in her reply, we have public bathroom where you can wash your own cup. It was not that she was busy. In fact she was talking to the trainee and standing next to the tap. This was a first for me and I have asked this question so many times. I understand why in covid this was suspended. But not now and it is not like she said company policy. Then having return from the bathroom the same member of staff ignored us both and to save the embarrassment of serving me took a trey out to go and clear tables. It was clear we were waiting to be served. When we asked is there an issue, your ignoring us the trainee then tilled in our request and when another customer the lady cleaning tables came back to serve him. Astonishing behaviour And I have no idea why. I will not return if I see her on duty but as I’m only her for 24 hours it not an issue for me.
P j M . 2023-09-30
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The best staff in WGC Town centre
Nabil Lamrini . 2023-09-20
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Good drinks, food options not bad, friendly staff but the service can be a bit hit and miss at times which seems to be reflected in the long queues that occur.
Howard Draper . 2023-07-16
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Very very slow service even with only 3 people in queue. Moody unfriendly service. Will be going elsewhere.
Jason . 2023-06-17
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Had a very good coffee sitting outside in the sunshine, lovely feel to the place!
Peter Onn . 2023-06-15
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Place was dirty and tables not cleaned or cleared of empty cups and mugs plates . But very nice to sit outside in the afternoon sunshine 🌞 .
John Bushby . 2023-06-08
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Not just a coffee shop. It's friendly, the staff are good and get to know you. The drinks and service are always good and the atmosphere is good there at all times of day.
Matt Shaw . 2023-06-03
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Used to be such great coffee but definitely a pale imitation of what it once was. What do you have to do to get a good coffee from cafe Nero. I’ve now been told the that I have to pay extra to get the original coffee which is much better than the new blend. No wonder they are now selling poor cheap coffee! Are they trying to compete with Starbucks for the worst coffee on the high street?
Stephen Hibbert . 2023-05-29
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Popular coffee shop in Welwyn hence often queue
Howard Crawford . 2023-05-15
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Always nice. Well spaced tables 😊
Stevie Coolie . 2023-04-22
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Lovely place to go for a drink and a bite to eat. Good atmosphere
tony barber . 2023-04-20
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Friendly, good coffee and cakes, and open later than all other coffee shops in the area
Jon Kelly . 2023-04-16
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Drinks and food as always is great here, and staff are helpful with a smile. However my only issue people sitting there dogs on the bench seats and chairs etc with their dirty paws. I understand it's a dog friendly Cafe but there ought to be certain rules in place.
Ayy R . 2023-04-15
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Walk in, dogs in the shop Tables dirty, walked back out
Kyriacos Kyriacou . 2023-04-12
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From years my best coffee in Welwyn Garden City. Lovely atmosphere, friendly for dogs and people. Carlos makes a perfect coffee. Great place to meet someone.
J2J sweet . 2023-03-29
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Best coffee and they sell full fat milk and cream. I won't go anywhere that only sells semi!
Viv Hay . 2023-03-25
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The coffee is awful and tea ever worst but I come here for the staff. Such lovely people!
Koko . 2023-03-18
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Good little coffee shop, dog friendly and good coffee
Tristan Cameron . 2023-02-25
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Allowing certain customers to bring their barking dogs to roam between tables on long leads into the restaurant area effects the ability of other customers to relax with their coffee and snack. It is a shame that staff didn't not address the comments made by a number of customers on this issue.
R W7 . 2023-02-23
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Great lunch time treat with our one year old. We were made to feel welcome with our large pushchair, and a staff member moved chairs aside for us and talked to our little girl which she loved. The hot chocolate was one of the nicest I've had for ages!
Stephanie Gibson . 2023-02-11
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Not the best feel when you're sitting inside but good coffee
Rajesh Dahiya . 2023-02-06
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Ideal if you want a quick snack
Mustafa Fuad . 2023-01-22
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The most dirty cafe I've ever been! Floor wasn't mopped for ages, walls are all dusty, mirror in fingerprints. The customers had to tidy up tables for themselves. Service is absolutely rubbish! If you respect yourself, never come!
Alla Akbulut . 2023-01-22
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Disappointed today. Coffee not as good as it was and unhelpful staff. Much prefer the nearby Coffee Lab.
old boy . 2023-01-06
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The coffee used to be amazing and consistently that, but the coffee is now way inferior to my sage coffee maker at home. Quite disappointing as Nero was my favourite. Black sheep is now the new standard of quality coffee IMO.
Declan Keane . 2022-11-19
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All of the staff team are very welcoming and friendly and helpful I will hilly recommend going there for a visit God bless you all my friend's enjoy your rest of your weekend and have a really lovely wonderful blessed week ahead for next week xXx
Richard “The Rock” Carthy . 2022-11-19
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A bit stuffy for me but lovely coffee and snacks
Paul Gatley . 2022-11-09
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Amazing Coffee. The staff should be paid twice as much they work very hard . Low paid staff running a massive empire does not make sense in this modern world.
Kevin Neary . 2022-11-03
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I have just waited for 10 minutes to be served.....while a barista was filling up on cups and ignoring me. She then....after I'd finally been served offered to help her busy colleague.I got no apology for the wait.
Paula Darby . 2022-10-24
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No semi-skimmed milk which I didn't find out until I'd paid for my order, otherwise it was OK.
Angela Jones . 2022-10-22
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Very expensive coffee shop, better going to a pub for a cheaper coffee and food. You can also get a beer
Daniel Candler . 2022-10-12
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Staff are very friendly and food is very nice - just a shame the place is so tatty and the tables are crammed so close together (and who wants to sit right next to disgusting toilet which never seems to have door closed unless someone is using it?!). Easier to hear conversation of customer at table behind/next to you than that of people you are sitting with. Also a favourite with dog owners, which isn’t great when you’re surrounded by them and they decided to start a barking competition!
clarkyarky . 2022-09-19
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Service a bit slow but nice staff and coffee
James Warn . 2022-09-06
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Extremely rude staff. And a sunday hero who was encouraged to try and physically attack a customer. I will be taking things further.
Wayne Williams . 2022-08-28
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Great hang out with lovely staff
Tony Else . 2022-08-25
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While I love Caffe Nero and I regularly have my coffees with general satisfaction no matter where I am, this particular branch has caused nothing but disappointment so far. While at other Neros staff focus on pleasing customers, at this branch they clearly focus on how to say "no" :( Luckily, there are a few cafés around where customers are wanted, so I just need to remember not to make the mistake again to return to Caffe Nero Welwyn.
Zoltan Dobak . 2022-08-14
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Always a queue so if you want coffee in a hurry, go elsewhere. Cappuccino has more coffee taste than that of Costa. 1 star less due to long queues
Kit Mee Lim . 2022-07-20
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Great coffee ! Friendly staff❤️👍
steve murray . 2022-06-12
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One of the better coffee shops in wgc. Town centre . The coffee always good . Find 30 minutes to have some me time.
mike's . 2022-06-04
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Fast moving queue and friendly service.
Peter Myers . 2022-05-14
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Locale ampio, pulito, qualche seduta esterna sul marciapiede con vista parco, buona selezione per uno spuntino veloce, ottimo il caffè.
salvatore700 . 2022-05-11
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I visited the Caffe Nero in Welwyn Garden City on a Saturday morning about 8 am. The young lady who served me was very polite. It was incredibly noisy in the cafe. A group of people at the back were talking very loudly and another group at the front were also talking loudly. I could clearly every single word of their conversations. There is nothing calm or relaxing about this place. I think noise tends to reverberate within the building which doesn't help. The cafe latte was nothing special and I get much better results from a coffee capsule.
markrory . 2022-05-07
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Very friendly staff and always help me out with carrying my order to my table or getting the door for my pram. It is usually quite busy which doesn't always lend to a relaxed environment.
Krysten Moynaugh . 2022-05-04
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Staff were very friendly and didn't wait to long in the queue I had a big mug of hot chocolate
Steve Smith . 2022-04-20
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Place is clean plenty of space 👌
Ravinder Mann . 2022-04-05
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Short wait. Space at tables outside. Friendly staff
Tracie Thoburn . 2022-04-02
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Staff are very polite and all seems well organised. Only downside is it looks a bit tired but otherwise, coffee's are great.
Andrew Harpin . 2022-02-10
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Great coffee and food. Lovely staff and a welcoming atmosphere
Susanna Twomey . 2022-01-26
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Great coffee and large selection of cake/ patisserie 🍰 Staff are extremely friendly 💯 It seems well organised and clean 🌻 I think Cafe Nero is the place to having a good time if you are coming from London as a visitor.
Merve Seçer . 2022-01-15
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Always friendly and helpful staff working very hard in an often too hot cafe that really needs to get the air conditioning rectified. Other than that I adore this place and have coffee there each day in the week.
J3051IRcharlesw . 2021-12-27
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All good. Friendly service. Good coffee - hot and cold. Nice warm sausage roll too!
Christian Appleford . 2021-12-21
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مقهى روعه بكل المقاييس العاملين جدا لطفاء 👍🏻
Noor Alkhalidi . 2021-11-20
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Welwyn Garden City's meeting point. Good quality of coffee for it's kind.
George WGC . 2021-10-28
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Best coffee shop with best staff and best coffee in wgc
Matt Stamboli . 2021-10-25
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Double shot americano for my mum- reasonably large seating area with a large table for a family and a number of smaller tables all good
John Bergman . 2021-10-03
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The staff are so friendly The pumpkin cookie is my favourite
ANGELA GRIFFIN . 2021-09-29
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Good coffee and a large selection of other drinks as well as cakes etc.
Dave Ashford . 2021-09-22
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Always a pleasant experience. Friendly staff and tasty beverage ☕. Hope you guys will get some scones ✌🏻
Guillaume de Chambrier . 2021-09-19
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Buen sitio solo para cafe y desayunos Nadal mas
PEDRO CARLOS FRIAS POMBO . 2021-09-19
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Friendly staff and the coffee was turned around very quickly. Had a blended coffee which was a treat on a sunny day!
Gareth Fuller . 2021-09-16
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Classic coffee, know what you get stuff. Staff always very friendly.
Super Mario . 2021-09-08
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Friendly staff, comfortable seating
Dion Brown . 2021-09-07
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I came here for some peace and have a hot beverage, the air-conditioning was to the MAX! It was colder inside than it was outside, and it was not a particularly warm day! The staff were busy and didn't seemed too pleased to have to pick up the previous customers' cups from the table. I had to ask if I could do it, if they had anything for me to wipe the table with, and they only took the cups and didn't bother wiping the table. Not really acceptable at this climate in all honesty.
Selda121 . 2021-08-17
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Great service and coffee staff always happy to see you
Steve Beckett . 2021-08-12
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Very nice salads at a fair price with friendly staff.
Ivan R. Deb . 2021-08-11
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Very friendly staff. Comfy seating . Lovely coffee . Xx
J W . 2021-06-30
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We went into WGC on a hot summers day and decided to have a cold drink. We say Caffe Nero convenient located so we gave that a try. The barista was very helpful in helping me choose my drink. Service was friendly and efficient. Although there was a queue, we got served and received our drinks fairly quickly. Coffee was nice also (which is the most important thing). Will definitely return.
AndrewTheExplorerUK . 2021-06-20
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Always a good choice. Quick service, friendly staff & clean.
Geraldine Goodwin . 2021-06-01
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First visit to this cafe Nero and what a lovely place. Coffee was lovely as was the cake. Service was also lovely
Malcolm Welsh . 2021-06-01
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I loved my coffee here! Sitting on the small tables outside you have a great view! Thank you!
Alexandru Marin . 2021-05-10
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Very well organised, nice panini and coffee 😊👍
Donna Gener . 2021-04-15
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One of the best place to enjoy a nice coffe in Welwyn Garden City town centre.
Valerio De Carlo . 2021-03-21
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This Caffè Nero stands out from the rest in Welwyn Garden because of its exceptional service. The whole team are great, a special shout for Connor, Maria and Anca. Hey, the coffee’s a treat as well. Keep doing what you’re doing.
Ellis Taylor . 2020-12-22
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Gave us great coffee but we had to ask for sleeves. I had left my lead gloves at home unfortunately
I R . 2020-12-19
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Lovely place selling divine coffee. Was served by a man (will) he was helpful made me my coffee just as i like it! I have been served by others but he listened to my order and did it properly which hasnt always been the case with other members of staff
emma tilley . 2020-12-18
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Nice staff but it was dirty not good in covid.. But all neros need re vamping no money put in in years
martin mcnamara . 2020-12-17
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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Lovely coffee at a very good price. Staff are friendly and there's always plenty of seating available if you want to eat in.
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Very hit and miss. Full of very young people/ children and bar staff range from perfectly polite to very sullen.
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Tall and light brown skin barista lady was so rude and service hella slow. Don’t bother. What a joke. She was super slow and hasn’t got a clue how to operate or run the place although she looked like someone senior. Hire someone who can actually manage
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UPDATE - the response you see below is clearly to try and save face as this is in the public domain. 6 months has passed and despite multiple calls and emails to the email address Doug details below. We have not received our refund. Doug is a scammer. DO NOT BOOK THIS HOTEL. Me and my family had a stay booked in May but unfortunately had to cancel because the restaurant was due to be closed due to a change in owner days before our trip. We were promised a refund, several emails and phone calls to the owner, Doug, who each time sweet talked me and told me he was going to transfer the money. It has been 2 months now and I still have not received my money back. It is clear I have been done over and fobbed off so unfortunately we are now having to pursue a case with the small claims court. We were planning on visiting later this year but definitely won't be now, customers lost. By the looks of things we aren't the only ones who have had this type of treatment!