Caffe Nero in Elmbridge

I had the pleasure of visiting this establishment and found the staff quick and efficient. Apart from that they are friendly and make you feel part of the family. The coffee is greatas is the food they supply.

Awful service, asked for a frappe creme and they gave me a milkshake! Paid more for a cheaper drink I didn’t order. Staff were laughing about it as if I didn’t even notice them changing it. Wouldn’t ever recommend. Very unprofessional behaviour from staff.

Visited on a warm day, and so can only comment on their cold drinks however there's multiple things wrong here. 1. Cardboard straws - clearly cheap and incredibly poor quality - coated in a black outer layer which seems to affect the flavour of the drink. 2. Syrup for iced fruit drinks is kept in an open self service fridge which does not keep them adequately refrigerated. This gives the resulting drink an awful dry taste (even without the cardboard straw). Amazing for a drink made from syrup and ice not to taste fresh at all. 3. Ordered an iced black americano, which anywhere else would be served virtually opaque. What I received was watery and pale, looked like dishwater and tasted like it too. Avoid their cold drinks at all costs, is all I can say. Go elsewhere or save your money. Bonus! 4. Staff were poor on all counts - in only a short encounter managed to be inattentive, impolite, and just generally seemed both panicked and utterly lost. Poor even by the current standards of the coffee shop industry.

Furnishings starting to get a bit tired, chipped paintwork, decent coffee, friendly staff. One of the few places these days that serves coffee hot. But what I would give for somewhere that didn't play endless nondescript music, to the loud noise of grinding coffee and clanking cups, and plates. A quiet relaxing coffee shop where you can hear yourself think.... Now there's an idea....

Not great, pretty average ,but comfortable and good coffee, ususally a little understaffed, so lacks service,, A management and not a staff problem, I feel the staff are always doing there best, traditional coffee bar food

used to be preferred coffee stop in Walton. Best Barista left and staff need to reset their standards. Main room smells when you go in.... I just turn round ...

Disgusting toilets! Took both of my children individually and used both the disabled/baby change and men’s and they were both terrible.

I have been here before & bumped into a friend in town, went for hot drinks & a chat. We had a Americano regular & hot choc with cream. Had no probs getting a table as plenty of space. Clean & tidy, not rushed to leave after we had finished our drinks. Staff very friendly, thank you to Dorota J. Don't forget to use your reward card too. Toilets didn't use. Would recommend.

My wife and I had a quick coffee but were disappointed by sticky cutlery, chipped china and torn chairs. The coffee is fine and the staff pleasant but please smarten up the place and wash up properly.

Obviously cafe Nero is one of a large child of coffee houses designed in my opinion to keep people topped up. This branch is no different to the rest In that you can get coffee to go Along with a buffet or something similar if that’s what you need. There are also a number of comfortable chairs where I have often seen mums sitting and chatting after the school drop off. For me it was a hit and run exercise take it with me the usual skinny latte. The place was not that busy when I called and I thought service could have been a little quicker.

I think it’s fair to say that Caffè Nero knows what it’s doing and knows what works. Walton is a good coffee shop, run well and with decent staff. No complaints.

I have been here before, & plenty of space as it was lunch time too. We had 2 cheese & mushroom toasites, caramel shortcake, carrot cake, vanilla milk shake, hot choc with cream & marshmellows. It was all very yummy indeed. Get a loyality card, but only for hot drinks, its worth it. We sat a the back & got a number so the waitress could bring our toasties to us. We had a good catch up, even after we had finish, but not asked to leave either, as by now very busy. Staff very friendly. Would recommend.

Why do people use these chains when local cafes do it better and cheaper. Plastic wrapped toasties with meagre fillings, over priced goods with no character. Insufficient toilets and dingy interior. Did I give it three stars? Must be getting soft!

Busy coffee shop as all cafe Nero, but staff should learn how to make coffee first. Very wick and too hot coffee, dirty tables, food on the floor. Teddington Cafe Nero is more organize and welcome.

If I'm shopping in Walton, then this is my go-to coffee shop! The staff are great, the prices are reasonable and the coffee is just superb. They have a gorgeous array of snacks and cakes with new toasties that look delicious - I haven't tried the toasties just yet, however they do great panini's so I hope they're just as good! I recommend this place to all of my friends!

For me Caffe Nero have the best quality of cafe. The flavour of the cafe is just delicious, the service very good. Nice place to meet friends,

I have not been here for a while, but each time that I have (just a couple) I have been very disappointed with the long wait to get served. The last time I visited I didn't have time to wait. I guess it saves on...

Love popping in here for a coffee or hot chocolate. The staff are always friendly and welcoming and the drinks are food are always perfect.

I went here for an informal meeting with a colleague. I don't know if it was just that day in particular but I stood in the que for 15 minutes before I was served. There was just one barista on, he was doing his best...

Best coffee in town. the service and food are fantastic. Love the fact that you can actually seat in a sofa, just like home. Staff gets to know you, and greet you when you come in.

We love coming here the staff are really friendly, there is always somewhere to sit, it is dog friendly too which is great

Have been here three times now, three different experiences 1- Staff chatting amongst themselves, backs to the counter, asked THREE times what my order was & still got it wrong. 2- Friendly attentive staff, correct order, polite service & a darn good coffee 3- Slightly...

I wouldn't go anywhere else in Walton for my coffee best coffee out of all the shops. Friendly staff and good service here always. The only downside is they keep changing the cakes they removed cakes I like.

I go here once a week. The staff are always friendly and remember me ! The coffee is the best in Walton - not huge sizes like others. Just perfect.

Coffee good and hot. Hot chocolate nice and strong, good choice of snacks and cakes. Comfortable sofas.

The cakes are amazing in here. The red velvet in particular. Yum! The coffee was ok at first, not particularly hot and had to ask for them to heat it up even after asking for it to be extra hot. However, they made me a...

I nearly always choose cafe Nero as a coffee bar because I like the coffee. I can't give more than an average rating as they tend to be pretty much the same where ever you go. Caroline

Nice relaxed friendly atmosphere and very good coffee. Like visiting an old friend. Coffee always hot unlike many places in Walton

Friendly staff, great coffee, pleasant atmosphere - best coffee shop in Walton (and there are a few to choose from!)

Nothing against the trainee Barista, who completed our order within a reasonable time and with a cheerful smile, it was her boss that I have to ask 'Why hasn't she had a refresher training day..' When a customer is overlooked because the next customer in...

Very friendly staff : good coffee and good food. This is my weekly hour of a chat with my best friend.

If you just want to sit down and have a cofee it's fine. I think this place still has that cresh feeling although it seems not quite as bad now another place has opened up.

This is my favourite Coffee shop in Walton great service and nice seating ..tried them all but use this 9 times out of 10 .Love their chocolate brownie so much better than Costa..

This is one of the few places open before eight o'clock weekdays. The staff are always friendly and cheerful, the place clean and welcoming. They supply excellent coffee and a good selection of snacks; sandwiches, pastries, and cookies. Their cold Frappes and milk shakes are...