Caffe Nero in City of London, Westminster

I usually order my coffee from Nero on Curzon Street every morning, but I have noticed that not everyone there is nice and polite. The past couple of days, Thursday, 22nd August and Friday, 23rd August, left me quite disappointed. This has happened before, but it's becoming unacceptable for it to happen every day. On Thursday, I ordered a coffee using the Click and Collect service and went to pick it up nearly 30 minutes later, knowing from past experiences that they might be busy or could forget to prepare the coffee. When I arrived, the coffee wasn't ready, and there was no acknowledgment that my order had even been received. Today, Friday, was even worse. I went to collect my order after 15-20 minutes, and not only had my order not been acknowledged again, but the ticket for my coffee was crumpled up and thrown in the bin. This level of disrespect and disregard for customers is disgraceful. I hope the management takes these issues seriously and improves their service. It's disappointing to see a place I visit regularly fail to meet basic customer service standards. https://www.tripadvisor.co.uk/ShowUserReviews-g186338-d7322133-r966299288-Caffe_Nero-London_England.html#

Their coffee is very ordinary I got regular chocolate from them The cashier was a bit of a letdown

Expensive and bad coffee and the manager's service very bad

Generally good Caffe Nero but had a surly barista and overfilled cup of regular latte.

The place is absolutely beautiful And delicious coffee

Tat Slovakia now is very disgusting talking in the fun in bathroom

This isn’t just any Nero, it feels like a lovely local coffee shop. Danielo(??) is a warm Friendly face to come pick a coffee up from all times of day, always met with. Friendly warm small from all of his staff. Really recommend this shop, for great service, wonderful coffee and a warm, inviting atmosphere. 5* all round,

Coffee served quickly and very good, good service

Instro Precision Vouchers brother!

The espresso coffee is really good (even decaffeinated)

I'm a fan of the Caffe Nero. This one was handling a lively crowd and gave me a very enjoyable latte and sausage pastry. Definitely a place to come and get a hit of caffeine and something in the belly before a full day.

Ordered a hot chocolate with oat milk and got it quick. Delicious. Friendly staff too

The condition of the bathroom at this place is embarrassing. It smelled so bad I couldn’t be in there more than 1 minute. It’s completely abandoned from a cleaning perspective. I’m not kidding this bathroom hasn’t been cleaned in FOREVER. It’s unbearable smell should have been enough for the staff to think “maybe we should clean the bathroom?” It’s the filthiest bathroom I think I’ve ever been in. Outhouses in the woods are better than this. 0 exaggeration it’s that bad. Embarrassing really

The staff is polite and friendly, however the coffee was average.

I never find myself the need of leaving a review on chain cafe's, but, today is different. The 2 ladies working had a very not welcoming and rude attitude towards me and the other person who visited the place. I approached to ask them if I could borrow 2 plates since, even though we were eating in, they gave us the food in paper bags, the shocking thing is that she was on her phone "showing something funny" to the other lady and had the audacity to finish the video first, and then asked my question... Not only that, they denied the 2 plates, "just ebcause it was only 2 of them in the shift"... what? Also, the toilets were a mess, not the type of mess that you would expect from coffee chains... but worst, like nobody has cleaned in at least three days. I asked another question, and instead of just answering she just nodded and as I walked away laughed.... whatever the reason for laughing is, it does not come off right. If you get a job, you do it right. You are not doing a favor for a company... you got the job because you needed it, so I do not think is fair to act towards customers like you are doing a favor to Cafe Nero lol. Food was excellent though.

Friendly staff, nice atmosphere, they keep the place clean and the coffee is the best!

Love the drinks, my favourite being the Luxury Carramel latte. Soo delicious Clean inside, clean bathroom. Very comfortable seating area. Definitely recommend

Employees are clueless, if you want to expend a hour for a coffee when the place is empty you must come here

Very nice location with outside seating also in the cold days. Staff is incredibly friendly. Quality coffee and delicious sweets. Will come again for sure!

Giving 1 star because they have gone several days without working WiFi now and seem to be in no hurry to fix it. Being a café in 2023 and not offering working WiFi or fixing within 24h is unacceptable for an enterprise.

Nice coffee shop near the office where I can grab a coffee alone, with friends, colleagues use the WiFi for meetings

Team members create a unique atmosphere. Thanks

Great morning vibes, busy sometimes but worthy for having a good time with good company. Wide variety of drinks hot , white chocolate is highly recommend there with cream on top 😋

Disappointed only paper cups when you spend over 3 quid for a coffee..

Typical Nero outlet, so no surprises. Always a good place to rest and have a cuppa.

Drinks not made to standard. No vanilla flavour in the luxury caramel latte and the staff was using sugar free vanilla, instead of vanilla syrup.

Title: A Captivating Coffee Experience at Caffè Nero in London Review: Stepping into Caffè Nero in London is like entering a haven for coffee aficionados. Nestled within the bustling city streets, this cozy café offers an enchanting atmosphere, tantalizing aromas, and an exceptional coffee experience that leaves a lasting impression. Upon entering, the warm and inviting ambiance immediately draws you in. The rustic wooden furnishings, soft lighting, and comfortable seating create an ideal space for relaxation or catching up with friends. The staff greets you with a genuine smile and their passion for coffee is evident in their attentive service. The star of the show, of course, is the coffee. Caffè Nero boasts a rich assortment of high-quality beans sourced from around the world. Whether you prefer a classic espresso, a velvety cappuccino, or a refreshing iced latte, their skilled baristas craft each cup with precision and artistry. The taste is consistently excellent, with a perfect balance of flavors and a smooth, satisfying finish. The menu extends beyond coffee, offering a wide selection of delectable pastries, sandwiches, and salads. From flaky croissants to indulgent cakes, each item is freshly made and pairs wonderfully with a cup of coffee. Vegetarian and vegan options are also available, ensuring that there is something for everyone to enjoy. One of the highlights of Caffè Nero is its commitment to sustainability. They actively promote the use of reusable cups and offer discounts to customers who bring their own. Additionally, their coffee beans are ethically sourced, supporting farmers and their communities. The café provides a perfect environment for work or study, with free Wi-Fi and ample seating. The soothing background music creates a pleasant ambiance without overpowering conversations, making it an ideal spot for productivity. Although Caffè Nero can get quite busy during peak hours, the staff manages to maintain a swift and efficient service. Their attention to detail and dedication to customer satisfaction are commendable. Overall, Caffè Nero in London is a delightful haven for coffee lovers. With its cozy atmosphere, exceptional coffee, delectable menu, and commitment to sustainability, it stands out as a top-notch café experience. Whether you're seeking a peaceful place to unwind or a vibrant spot to catch up with friends, Caffè Nero is sure to captivate your senses and leave you craving more.

Very beautiful cafe, however the coffee making wasn't up to scratch. My wife ordered a cappuccino, and the milk was scalding... Rookie mistake.

Pretty good and quiet location. Coffee wasn't bad either. Loved that they played jazz music in the background.

Estupendo lugar, un poco caro y con personal demasiado joven que a veces no sabe mucho de atención al público. Algunos locales en Londres están genial y muy limpios y otros son más viejos y sucios y eso lo deberían mejorar.

The two gays on the cacher are very rude and try to burn my coruoassont and sandwich just to made me angry.. انصح ما تروحون عندهم واضح الكره والمرض في عيونهم على اللي من ربعنا

Funny was no ice for ice coffee 😀😀

Consigliato e un applauso ai proprietari 🙋🏻‍♂️🙋🏻‍♂️🙋🏻‍♂️

いつもこのネロに寄ります。他のネロより清掃が行き届いてて、居心地の良い空間です。また、バリスタのお気遣いも良かったです。

Very nice location, peaceful place just off Picadilly. I just wish they'd cleaned the tables sometimes. Been there a few times, always the same issue. Food and coffees nice as always.

Twenty minute wait for a coffee at 11am for them to completely miss the order

Nice place in the middle of Mayfair, very friendly staff and great coffee

Terrible customer service! A woman at the till made me walk all around the queue to order my coffer even tho I was the only person in line lol?!

This is now my go to coffee shop in Mayfair. I've got to know a few of the staff and they're lovely, and really attentive. The service can be a little slow at times but it's a busy place. The best thing is being about to people watch. It's hilarious. The number of girls who check themselves out in the shop window is bonkers. And there is a bloke who goes here most Tuesday afternoons and has a power phone call outside and looks at himself being all powerful and dominant in the window whilst he's being so important. Honestly, going for the coffee is great. But going and watching the people is even better.

Vibe is relaxed and cool. Trainee barista seems rude and abrupt. Fast service. Coffee is horrible - not to the usual standard of cafe Nero coffee considering it’s in the middle of Mayfair. No code to the toilet which is unusual

Great service and staff Helped me choose coffee cooler etc. Great food as well

Bardzo dobra kawa,miła obsługa, zabieram.1 gwiazdkę za WC

One of the nicest towns I've ever been to and the service was close to out of this universe!

This cafe is below average. They are comfortable delivering only the very basic of service to their customers and their food and tea is below average. Very disappointing for a London cafe in the middle of Mayfair.

What’s a lovely lady at the counter with black hair, she was very positive and smiling

Great customer service by members of staff. Enjoyed the experience

영국에 온다면 한번쯤 가볼만한 영국 메이저 체인점 카페! 그 때 당시 프로모션 중인 브라질 원두로 카페라떼 마셨는데 향이 좋고 만족스러웠습니다!

Just a good place to go on your own or with others.

Seria o Starbucks de Londres... Um em cada esquina... Um local para para fazer uma pausa, sentar e tomar um espresso

It’s getting worse everyday.. I live nearby and used to come here quite often. They used to have lovely staff, but now staff are really unfriendly, no thank you, no smile, it’s like they are doing you a huge favour and is just an inconvenience to be there. A lot of my neighbours stoped coming here for this exact reason! Coffee used to be good but it’s becoming worse and worse. You would want to think that is just a bad day, but the unfriendliness and bad coffee is just all the time. Is such a shame as the employees used to be so friendly and the coffee, in my opinion, good! However, if the coffee is not good and the staff is so unfriendly then there is just no point. Will not return!

I ordered Frappe Mocha but they gave me hot mocha. When i requested for exchange they said the machine is not working. So disappointing.

Nice small coffee, with possibility to buy deserts And something small to eat.

Service was great, fast friendly took care when making my drink. Big thanks to Alice.

Drinks are good but they don’t have cream and the Wifi is AWFUL

Heerlijk koffiebar met jazz muziek lekkere koffie en traditionele omgeving.

Walked in here recently , but I walked straight out again , the place was filthy , empty tables full of dirty cups and half eaten cakes , two seats were free by the window , but there was rubbish all over the floor and the table was dirty with crumbs and an overturned paper cup spilling remnants of coffee, the two chairs there looked really greasy and dirty , I felt like I didn’t want to touch anything or sit there , it wasn’t particularly busy and there was no one at the counter ordering coffee so it’s not like the staff were preoccupied with a rush of people buying coffee, I do remember going here a few years ago and it was fine , that’s what drew me back , but it was quite a disappointment to see how it is now , you’d expect something a bit special in the heart of Mayfair but this is just a grubby cafe , if your ordering to take out it would be fine I guess , just not an environment I’d want to sit down in .

Non mi ha soddisfatto Lento il servizio e per niente cortesi nel servizio

Nice sandwich and coffee what more could want from a coffee shop.

Fabuleux je recommande vivement

Ordered and paid for my food, said thank you. Waitress just hands it over no thank you or smile, even when paying she did not say thank you, just a miserable face. Aweful start to my London day trip

I must say what a nice place so clean - the music there is so relaxing... I hope don't change but next week I will be there once a week over there

How come this cafe's toilet is not available for the customer, and the guys are not kind to service customer, no smile and not propper tone to speak with customers

Really slow service here - took 15mins to get a coffee

A cosy small place to hang out for a wonderful snacking.

It didn’t start well with no greeting. My husband asked for two teas, one black and one with milk on the side. Both teas were presented with milk, when my husband said he had asked for only one with milk on the side, the young blond lady visibly rolled her eyes and huffed. I fully appreciate that hospitality are struggling however there was no excuse for not apologising when it was clearly her fault. It was busy, they clearly are under pressure and we all make mistakes, just apologise when you get it wrong and don’t visibly show your frustration.

Only wanted a quick coffee. Full cafe with an area closed but refused us a seat because they were closing in 30mins - we only wanted to be there for 10 mins.

A pretty good branch of Caffé Nero, close to some unique architecture, Shepherd's Market and the Curzon Mayfair cinema.

The best Cafe Nero in London, in a nice location with friendly staff (always) and coffee never fails. Atmosphere in the morning is top with lovely Classical music to ease you into the day. The same can be said for the evening setting as well. My most favourite about this Cafe Nero, there's a bay window (end to end in the store) overlooking the busy Curzon streets (Half Moon Street). The bay window is also a good setting to catch up on work with a laptop/tablet, drinking great coffee! 10 out of 10!

Poor customer service with negative attitude. Will not go again for sure

Coffee without the Roman Emperor. Phew. Sat at a lovely table outside, business meeting and coffee, and sunshine. Nice.....and near to Shepherds Market too!

A lot of space, you can even sit outside Friendly and professional barristas Quick service

Brilliant and new Brazil coffee...worth everything in morning

Good service from staff. Seats outside in the sunshine. Close to the bus stop

Good service but suffering from staff shortages evident by the lack of housekeeping

Very quick service! Friendly baristas

I really loved my experience at this cafe. I felt so welcomed by the baristas, especially by a short asian girl who was very attentive to me and made sure she got my order to me as quickly as possible, as I was in a rush. I will definitely be come back again.

Closed more than two hours early, staff very rude.

Lovely coffee and food. Looking forward to more coffee in Britain

Always changing the opening times.

Nice seating, good customer service and range of food and drinks.

Your average Nero cafe. Convenient but nothing special.

Awful attitude! Popped in here to grab a tuna melt sandwich. Only one customer waiting at the counter to be served. Probably had been served already and was just waiting for his coffee. I acknowledged the girl wearing pink striped t-shirt who was behind the counter and she blatantly ignored me and went forwards to rest her arms at the side of the counter and look outside. So appalling! I'm not sure if she was the manager or something but I'm really sorry, if you don't like working in a set-up where you have to greet and work with customers, then please don't. Imagine a customer saying hi to you and you look at the customer but choose to ignore. The guy who served me in the end was polite though.

One member of staff was very abrupt, rude and grumpy.

Hours should be updated. Went there at 7:10 and the barista said they’re not opening until 7:30. It’s a real waste of time when you’ve walked 15 minutes to get here

I always look for one wherever I am. The coffee is perfect every time and when you drink it on site, you have it in a ceramic cup and not a disposable. The pastries are awesome.

Every morning in the last 2 months the same 2 ladies behind the bar. Both rude and behave like they don't really want to be there. Whispering and laughing maybe at the customers, I don't know. Obnoxious behaviour. Often on their phones and I have to wait for them to finish their chat first so I can order. The sugar stand is always dirty, often missing brown sugar.

A couple of people in the row and they make coffee from the last one till the first one, plus that today was like some Indian girl there who doesn't listening nothing and giving you totally different order and if you order like 2,3 products from one thing she gone give house one like they are made from her mother... Awful 😞😞😞

Great atmosphere and great service

The best customer service I received on my whole life! Anita is just outstanding!!! ;)

Awful experience girl was handling bins replacing new bin liners then went straight to make coffee! Didn't wash her hands forst really put me off. Is this how cafe nero train their staff? With covid the staff are not protecting the customers. I find this shocking and disturbing and then she touched the lids and cups after touching dirty bins. Awful experience and this staff member should be reported, after all as customers we should be treated correctly and not like this. Very inexperienced staff. After touching bins everyone should wash their hands its common sense and a health and standards rule or does it not apply to cafe nero. 1/10!!!

Nice spacious branch of Café Nero in lovely West-End location. Good layout with bench seating by the window which is ideal if you are here alone as you can gaze out on the world walking past. Visited on a late Monday afternoon and café was about three-quarters full. Coffee and Hot chocolate perfect as always. Yesterday I tried one of their Belgian Chocolate brownies. Usually, I prefer my brownies to be more “cake” like - this one was very dense but it was relatively small which was fine as it was rich but not too much. I’d definitely order the brownie again though.

One of not many cafes in Central London where you can eat in by sitting by table

Need to clean the tables,good ciffee

Friendly staff, nice and clean place. Great coffee.

Good coffee as usual but I was very happy with service here. Good staff working here!

Great customer service and great coffee

Poor customer service. not recommended.

Great coffee. Fantastic staff. Great attitude. Very clean. Great experience

They had great customer service

Nice Café Nero on the way to Curzon Mayfair 👍