Caffe Concerto in Birmingham

Really lovely place to have some coffee and cakes. We were helped by Giuseppe, who was very friendly. Food was very delicious

What a lovely experience we’ve had today. We was running an hour late for our reservation & Guiseppe was so lovely keeping the table until we arrived. His hospitality was fantastic. We had the afternoon tea which was really nice. Deffo recommend

Buen café y un servicio amable. Estoy segura que la próxima vez tendré la oportunidad de probar algunos de los pasteles, un poco caros pero se ven deliciosos.

Such a gem of a place will definitely come here everytime I go to Birmingham, staff were super nice and the cafe latte was the best I’ve ever had! Beautiful cakes and staff were really nice and friendly. Recommend!

Amazing italian espresso.. tasty and you feel like in Italy. Thanks to all the italian staff specially Giuseppe for your service.

Very expensive. Card only which is very in convenient sometimes.Staff could be more friendly 🤔

Café realmente terrible. Claramente el personal no sabe cómo hacer para extraer una inyección de leche espumosa correctamente. ¡Tuve que tirar mi café a la papelera!

Great place to go out with friends and relax

Cake taste good, nice staff, especially Yunchang

Amazing Experience for me and So nice and so Clean and best staff worked in here and so good Communication with me i like that

Amazing cakes and baguettes were delicious, specially because they come with some crisps on the side. Service from Araz and Giuseppe was fantastic, i will come back soon for sure to try some more cakes.

Excellent afternoon tea and service. The staff were very helpful, particularly Giuseppe. The quality of food was very good.

Lovely coffee and cake selection.

Great place to wait for a train. Especially in the sunshine. Lauren, thank you for your wonderful customer service.

Amazing customer service, delicious desserts and beautiful place to have a chill or even a date 😁❤️

Delicious food and great, welcoming and warm service - we were served by Guiseppe!

I always come to this cafe and it is my favourite place to go!! I was served by Giuseppe who served me with a smile and made conversation with me. He was very helpful and very kind!!

Amazing service! Me and my family were served by Roberto who took our order with a big smile and courtesy and Giuseppe took the payment spent few second entertaining us while our coffees were ready. We had cakes , the strawberry gateaux and the pistacchio honey were amazing as well as the coffee. Amazing atmosphere. We'll try to go back soon.

Thank you Guiseppe for your excellent service! Such magical experience with Afternoon Tea~

The Tarte was really delicious! The staff are really lovely and friendly. The staff prepared our meal straight away, no waiting. Relaxing atmosphere. Thank you!

Nice cakes amd great service from Giuseppe❤️

*Upon further look into the reviews these issues are long standing and the same, almost robotic, copy paste reply from Caffé Concertos team seems to show these issues will not be fading any time soon It's a lovely place aesthetically, beautiful layout and breathtaking presentation on appearance of the cakes and food. Some of the cakes are well worth their money. Others are not. If you're spending an average of £9 on one cake you'd expect them to be consistently good quality but with some it seems you pay for looks rather than quality or taste. The sandwiches follow the same rule. Some are well balanced and flavourful, some have hard buns, overdone meat or oddly sour tasting sauces and greens. The staff can be lovely and welcoming, very considerate and kind but just like the food there are moments where it can be the opposite. they seem unwilling to serve at the till, annoyed by your presence or a little judgemental. It's a hit and miss and what makes it more disappointing is that the hits are always a bullseye. The lack of consistency is what truly changes the experience with Caffé Concerto.

Cafe Concerto is a self-service café where you order at the front before finding a table to enjoy your meal. We ordered three drinks: the Super Berry Smoothie, Passion Fruit Iced Tea, and Passion Storm Smoothie. The Super Berry Smoothie was sweet and refreshing, just as you’d expect from a classic berry blend. The Passion Storm Smoothie had a strong pineapple flavor with a subtle hint of mango, making it a tropical and enjoyable drink. The Passion Fruit Iced Tea was light and refreshing. The café was quite busy, yet the staff remained incredibly accommodating and kind despite the high-pressure environment. Their efficiency and friendliness made the experience even better. I’d love to come back and try some of their sweet or savory dishes next time!

Padam, thanks for your nice service!

Giuseppe is very polite and friendly, he made our stay very enjoyable 😊

I vist this place almost every day Araz and Giuseppe are very nice and respectful the drinks and food are amazing highly recommended

Some of the best sandwiches in Birmingham. Very friendly staff. Great view over Grand Central.

Excellent food, customer services and atmosphere . I have been a regular customer of concerto and they have always service customers with passion and love Thanks

It's a shame we are unable to place order online for Birthday cake collection at Birmingham Bullring store. Order needs to be done by phone call to London branch in which you don't get the discount advertised online for placing order over the phone. Collection Day: Utterly disappointed to see the Names on birthday cake written wrong which was paid extra. Staff in store was of no help. Their impression was I either take the cake as it is or forget as the order was placed over phone to London store.

Great experience, the food was nice and the service was really amazing . I would absolutely recommend it.

Nice parma ham and cheese baguette and you can sit and look at the big bull move his head so is pretty chill but I wish the bar wasn't there so you could see more.

Manager is rude and should not be working in customer service. Ruined our birthday outing. Other staff seem ok.

Visually appealing, but a complete letdown. I ordered the Ferrero chocolate-hazelnut cake slice and the pistachio cake slice, initially drawn in by how beautiful everything looked. Unfortunately, the taste didn’t live up to the presentation, and I immediately regretted spending £16 on just two slices of cake. I strongly recommend taking your money elsewhere. The Ferrero cake lacked depth and richness, leading me to suspect they’re not using high-quality chocolate. The texture was also off—powdery, as if it hadn’t been mixed properly. The pistachio cake was even worse. It had a wet, undercooked consistency and no discernible pistachio flavor. While I was intrigued by their oversized macarons, the disappointing experience with the cakes ensures I won’t be returning to try them.

Lovely afternoon tea, excellent service from the staff. Only downside is that it's cold as its above the train station

I ordered a piece of Lemon cake and was a bit skeptical about my choice, Beatrice insisted that I try the Lemon cake as it is their new variety and said that she has tried it herself. Trusting her words, I ordered and not to lie, the cake really tasted amazing! Thank you Beatrice 😊

Its shocking the way the manager speak to us as customers today when we approached him to let him know we moved to a different table as we asked the lady waitress politely & she said ok to move just for comfort. The manager started to raise his voice and said “I am the manager thank you for being rude to move, you dont respect the staff! “ I think this is INAPPRORIATE to speak to customers like this! The manager humiliated me & my sister in front of all customers and other staff in counter.

I was about to order my meal and drink and cake but the person who served me couldn’t hear me clearly so I had raise my voice a little louder and shout what the order I wanted due to the train announcements and on top of that saxophone was being played on top of loads of people talking and the bossy man who told me to go leave thinking I was being rude and abusive when I wasn’t if he knew that the person who was serving me couldn’t here me and the actual reason why I had to shout a little louder this negative review would not be posted so the boss needs to know that being in a busy train station with loud music saxophone and train announcements it can be hard to hear especially being on the balcony where the platform announcements are so I would avoid this place big time never will I visit this cafe concerto grand central Birmingham ever again

Padam was really generous and helpful. Explained every thing

Sobreprecio y sobrevaloración Tablas no borradas Único punto positivo que está situado en el centro, pero hay tantas otras cafeterías cercanas

A menudo aparece aquí cuando se baja del tren. Pasteles, snacks, bebidas calientes y alcohol servido. Su ubicación hace que sea un lugar muy concurrido, pero siento los precios un poco altos. 75 por un bollo... ¿en serio?

Situado en la parte superior de Grand Central, este lugar tiene una posición privilegiada para pasar el comercio - los pasteles en exhibición hacen lo suficiente para atraerlo! Sin embargo, tuvimos un té clásico de la tarde + Prosecco que fue reservado en mi nombre. El reservador se olvidó de mencionar mis alergias al reservar y el personal no fue capaz de modificar la reserva cuando llegamos, por lo que algunos se desperdiciaron, lo que fue una pena, por lo que vale la pena recordar que no son flexibles. Para empeorar las cosas, no cuestionaron mi alergia, que podría haber sido fatal. De todos modos, estaba helado allí. Tuvimos que sentarnos en nuestros abrigos que estropearon un poco el ambiente. ¿Pensaste que el té ilimitado podría calentarnos? Mal, sólo rellenan el agua. No hay cambios en la bolsa de té, así que nada después de la primera taza sabía a agua. También se dejó MUY claro que solo se incluyó té “CUALQUIER OTRA COSA QUE PAGARÁ” Té básico de la tarde. Los sándwiches eran frescos pero carecían de sustancia. Nada de carne o queso en absoluto (no somos vegetales) ni rollos de salchichas / patatas fritas / guarnición, nada. Los pasteles eran la gracia salvadora. No hay críticas allí, lástima que no había 2 pequeños mousses viendo como se compró para x 2 personas. Nadie se registró tampoco, 3 x personal en y no ocupado. En resumen, una experiencia decepcionante. 0/10 para atención al cliente, congelación, falta de ambiente, falta de carne. Este lugar es solo el resultado de su éxito anterior, me temo (ya que esta es la 2a mala experiencia en 6 meses para mí en un café concierto) que no pueden ir en decepcionante, no por el precio que paga porque los precios greggs no lo es!

They have the best cakes in Birmingham.

Best flavours so far in Uk. Their saffron milk cake easily beats all other top notch milk cake competitors 👍

Fabulous food and wonderful service. Our afternoon tea was delicious and a lovely treat. Thank you

Giuseppe is always a friendly face to greet at caffe concerto- great food, great service 👍🏼

Caffe concerto Birmingham is the place to be for all sweet tooth folks. The aesthetics of the stall is beautiful the desserts taste as good as they look. Absolutely divine. A little pricey but that's because I did a big order. I do not regret a single penny.

Beatrice was so pleasant she made the experience so memorable thank you xx

Amazing atmosphere, delicious food 👏🏾

Cake is awful, staff are bad people for selling it to me. Staff should have warned of the quality of their awful cakes. Decorative cakes should have been a warning. Tap water is excellent.

Acabamos de tomar pasteles y café. El café era bueno y los pasteles estaban bien. No hay servicio de mesa y las placas no se limpiaron rápidamente. A pesar de esto, el precio era bastante alto.

Nice friendly staff and amazing cakes and food!…

Coffee Concerto in Birmingham is a good café that offers a satisfactory atmosphere for coffee lovers. We enjoyed their coffee and hot chocolate, both of which were rich and flavorful, making for a perfect treat during our visit. It’s self service. Although we didn’t try any desserts this time, the menu looked tempting. It’s worth noting that on the day we visited, only credit card payments were accepted, so be prepared for that if you plan to stop by. Overall, even tough it’s not a charming spot, I would recommend for a relaxing coffee break!

What a nice place to have a nice cuppa tea and cheese cake before a long train ride home.I would recommend the lemon cheese cake xx thank you so much Ayaz and Raberto for making me and my sister feel welcomed.

Situado en el centro comercial con vistas a la estación de New Street, este es un sándwich de lujo y una cafetería de pasteles. El servicio era excelente y educado, agradables opciones de asientos y pasteles inspiradores, pero a un precio. Dos pasteles, chocolate caliente y un café llegaron a más de £ 25! Cada pastel era más de £ 8 y para mí era demasiado caro para el paquete general.

We tried the ice cream and it was amazing (the pistachio one was incredibile). We will be back very soon. Staff Was lovely too

Great selection of baguettes and Nicea and kind staff!

Got some macarons from here for a celebration and they tasted vile. The macarons were dry and crumbly and clearly overbaked. Will not be returning.

Beatrice looked us very well. We really enjoyed the Traditional Tea experience.

Beatrice was a very nice and pleasant hostess. She helped save our afternoon tea (which was unexpectedly pre prepared) to a vegetarian one. Beatrice's customer service was great. Bread was hard due to it being prepared beforehand. Cakes were very nice.

Hi, I went to buy cake from Birmingham grand Central branch. Manager was putting the passteries on display. I requested manager to give me a cake please he said you have to wait 20 minutes which I agreed. Meanwhile I was waiting he told me that we are waiting for cakes delivery therefore buy passteries which I said ok give me 4 passteries normally they are on offer. He replied not today I have to put this deal on the till. Later he told me go to Lola's in Selfridges and buy from them. I said thank you for introducing me to your competitors. I bought a cake and passteries with a lovely smile which I was missing at you place. I would request all the customers to definetly visit Lola's where I promise you will get a lovely smile with a cake.

Hi, I went to buy cake from Birmingham grand Central branch. Manager was putting the passteries on display. I requested manager to give me a cake please he said you have to wait 20 minutes which I agreed. Meanwhile I was waiting he told me that we are waiting for cakes delivery therefore buy passteries which I said ok give me 4 passteries normally they are on offer. He replied not today I have to put this deal on the till. Later he told me go to Lola's in Selfridges and buy from them. I said thank you for introducing me to your competitors. I bought a cake and passteries with a lovely smile which I was missing at you place. I would request all the customers to definetly visit Lola's where I promise you will get a lovely smile with a cake.

This was a great place to sit and observe life go by while enjoy quality coffee. My server Beatrice was absohelpful, kind and gave me a hundred % brilliant service.

Had their pistachio honey cake, passion fruit lemonade, peach ice tea. All were fab. Bit pricey in my opinion (and I’m comparing it to Swedish prices, imagine that!).

Lovely place , great service from Araz - very efficient and friendly service.

The eclair and macron’s were delicious would definitely get again. Had Valeria as our server she was very kind and very helpful

The best place for really nice cakes, excellent service from Beatrice who was able to tell us which ones are suitable for halal diet.

I come here almost everyday, lovely staff and food, and thank you to Araz, Beatrice and Margarita who always make my day :)

Giuseppe was very patient as it took me ages to make a decision on what to drink and kept changing my mind! 😅

Service was great. Staff were very friendly, especially Araz.

Its the best Ice cream place in Birmingham and the staff are very friendly.

Great food and service The waitress Beatrice is a lovely young lady 😀

I highly recommend caffee concerto birmingham. Service by the lovely Beatrice was excellent ! friendly polite snd conscientious. Delicious food great atmosphete overlooking grand central station and Ozzy the Bull as companion

Thankyou for Beatrice for looking after me and make my Birthday treat special.

Beatrice was really lovely professional and approachable with a beautiful smile.

Overall great meal and service came back two times in one day

I paid a visit to cafe Concerto yesterday and I must say that although the prices of the food will make you do a double take, there is no denying that the cakes served are absolute perfection, a delicacy if you will. I ordered a strawberry gateaux, a single espresso and a slice of vegan pistachio cake for my party. The strawberry gateaux was second-to-none. The light notes of the cream paired with the airy yet thin sponge was complemented by the slight tang of the strawberries and mellow texture of strawberry jelly. It was a match made in cake heaven. I would say that the cake was quite sweet but the espresso did an excellent job cutting through that sweetness to make a perfect afternoon dessert. Having tried cafe Concerto’s ice cream as well as their blueberry tart, I must say that there is a treat for everyone at this establishment, not to mention the elegant and ambient atmosphere which only makes the customers eager for more. I will be returning to Birmingham and you can bet Cafe Concerto is on my list. - P.R

Guiseppe is always fantastic. Super friendly, fast service, and the coffee and cakes are second to non. Even when it’s busy, he is still personable l. Catch you soon! Mike

We are regulars at Concerto and always served by Giuseppe who is always smiling, friendly, and really looks after the customer. Would highly recommend going here.

Brilliant service by Araz. Our drinks came swiftly and tasted great . Great spot to grab a coffee between shopping or waiting for the train. Also their cakes are delicious

I recently had the pleasure of dining at Cafe Concerto, and I must say that Araz made our experience truly exceptional.

Today's service from Beatrice made me feel special. Definitely coming back for nice coffe and sandwich.

Had afternoon tea here with my family to celebrate my nieces GCSEs. Service was excellent! I had a tea which wasn't what I expected and they changed it free of charge. In terms of value for money, the afternoon tea is generous and tasted fabulous. Our servers made us feel special too. Highly recommend!!!

Came here to get a full cake for a special ocassion. Price is comparatively high but the quality is also high. Nom nom nom. *** Can’t fault the cakes. They’re moist and fluffy. We ordered the Honey Cake, Carrot Cake, Ferrero Cake and a Pistachio Cake. Certainly a nice treat. Highly recommend the Honey Cake and the chocolatey Ferrero Cake in particular. I personally found the Carrot Cake to be a bit too too sweet.

Very nice food, lovely filled pesto sandwich and a delicate lemon cheesecake. The service from Beatrice was excellent and the staff uniforms were particularly smart. I will definitely be coming again

Great service from Beatrice. The drinks were delicious we had iced blue Matcha and Iced latte.

This experience was really fun and really comforting and I was Being served by this beautiful woman called Beatrice. She is fun and lovely people that work there are nice and caring. And very tasty looking cakes.

Elisa was a first class host, explained the menu to us thoroughly and made us feel special throughout the afternoon tea experience. Excellent presentation, everything served to our table was fresh and flavourful. Couldn't have asked for more, and will definitely return in the future.

Elisa was lovely💖. Very attentive, has made us welcome and attentive to our needs. Defo coming back and highly recommended xx

The atmosphere is really lovely and comfortable. The food was really good and Elisa attended to us with an amazing service!

Needed a sandwich for lunch. I walked past and the food looked fantastic… It tastes every bit as good as it looks! Great service amid the bustle going past to and from the Bullring/station. Highly recommended!

Giuseppe is the man! Great service!

Nice and relaxed location within busy grand central

What a wonderful place!! Fantastic service delicious food and dog friendly! “The BEA, greeted me with a warm smile. She is very professional.😊😊😊😊😊😊 Highly recommend! Lovely lovely place thanks

Had a fabulous time here for some drinks at lunchtime with a friend. Guiseppe served us and he was amazing! So lovey and made the most delicious cocktails. Cant wait to come back! Thank you 🩷

Superb place guys..Araz at the till is a wonderful man..Great customer service.

The place was incredible all the staff were so friendly and professional the cakes were delicious and Thanks to Araz we had a amazing experience highly recommended

I had never eat such a delicious cake before, caramel latte is the best will not get such a test-up anywhere else am 100% sure and the guy Name ARAZ he is amazing. I recommend it to everyone. Thank you

Araz is professional and nice, always makes sure we have the best experience when ever we visit

I visited the cafe and i had a good experience. The food was lovely and great service from Beatrice .

Enjoyed afternoon tea today with my mum and aunt. Super service from Araz