Caffe Concerto in Birmingham

Hi, I went to buy cake from Birmingham grand Central branch. Manager was putting the passteries on display. I requested manager to give me a cake please he said you have to wait 20 minutes which I agreed. Meanwhile I was waiting he told me that we are waiting for cakes delivery therefore buy passteries which I said ok give me 4 passteries normally they are on offer. He replied not today I have to put this deal on the till. Later he told me go to Lola's in Selfridges and buy from them. I said thank you for introducing me to your competitors. I bought a cake and passteries with a lovely smile which I was missing at you place. I would request all the customers to definetly visit Lola's where I promise you will get a lovely smile with a cake.

This was a great place to sit and observe life go by while enjoy quality coffee. My server Beatrice was absohelpful, kind and gave me a hundred % brilliant service.

Overall great meal and service came back two times in one day

I paid a visit to cafe Concerto yesterday and I must say that although the prices of the food will make you do a double take, there is no denying that the cakes served are absolute perfection, a delicacy if you will. I ordered a strawberry gateaux, a single espresso and a slice of vegan pistachio cake for my party. The strawberry gateaux was second-to-none. The light notes of the cream paired with the airy yet thin sponge was complemented by the slight tang of the strawberries and mellow texture of strawberry jelly. It was a match made in cake heaven. I would say that the cake was quite sweet but the espresso did an excellent job cutting through that sweetness to make a perfect afternoon dessert. Having tried cafe Concerto’s ice cream as well as their blueberry tart, I must say that there is a treat for everyone at this establishment, not to mention the elegant and ambient atmosphere which only makes the customers eager for more. I will be returning to Birmingham and you can bet Cafe Concerto is on my list. - P.R

Today's service from Beatrice made me feel special. Definitely coming back for nice coffe and sandwich.

I recently had the pleasure of dining at Cafe Concerto, and I must say that Araz made our experience truly exceptional.

Brilliant service by Araz. Our drinks came swiftly and tasted great . Great spot to grab a coffee between shopping or waiting for the train. Also their cakes are delicious

We are regulars at Concerto and always served by Giuseppe who is always smiling, friendly, and really looks after the customer. Would highly recommend going here.

Guiseppe is always fantastic. Super friendly, fast service, and the coffee and cakes are second to non. Even when it’s busy, he is still personable l. Catch you soon! Mike

Had afternoon tea here with my family to celebrate my nieces GCSEs. Service was excellent! I had a tea which wasn't what I expected and they changed it free of charge. In terms of value for money, the afternoon tea is generous and tasted fabulous. Our servers made us feel special too. Highly recommend!!!

Came here to get a full cake for a special ocassion. Price is comparatively high but the quality is also high. Nom nom nom. *** Can’t fault the cakes. They’re moist and fluffy. We ordered the Honey Cake, Carrot Cake, Ferrero Cake and a Pistachio Cake. Certainly a nice treat. Highly recommend the Honey Cake and the chocolatey Ferrero Cake in particular. I personally found the Carrot Cake to be a bit too too sweet.

This experience was really fun and really comforting and I was Being served by this beautiful woman called Beatrice. She is fun and lovely people that work there are nice and caring. And very tasty looking cakes.

Great service from Beatrice. The drinks were delicious we had iced blue Matcha and Iced latte.

Very nice food, lovely filled pesto sandwich and a delicate lemon cheesecake. The service from Beatrice was excellent and the staff uniforms were particularly smart. I will definitely be coming again

Elisa was lovely💖. Very attentive, has made us welcome and attentive to our needs. Defo coming back and highly recommended xx

Elisa was a first class host, explained the menu to us thoroughly and made us feel special throughout the afternoon tea experience. Excellent presentation, everything served to our table was fresh and flavourful. Couldn't have asked for more, and will definitely return in the future.

The atmosphere is really lovely and comfortable. The food was really good and Elisa attended to us with an amazing service!

Giuseppe is the man! Great service!

Needed a sandwich for lunch. I walked past and the food looked fantastic… It tastes every bit as good as it looks! Great service amid the bustle going past to and from the Bullring/station. Highly recommended!

Nice and relaxed location within busy grand central

What a wonderful place!! Fantastic service delicious food and dog friendly! “The BEA, greeted me with a warm smile. She is very professional.😊😊😊😊😊😊 Highly recommend! Lovely lovely place thanks

Had a fabulous time here for some drinks at lunchtime with a friend. Guiseppe served us and he was amazing! So lovey and made the most delicious cocktails. Cant wait to come back! Thank you 🩷

Superb place guys..Araz at the till is a wonderful man..Great customer service.

The place was incredible all the staff were so friendly and professional the cakes were delicious and Thanks to Araz we had a amazing experience highly recommended

I had never eat such a delicious cake before, caramel latte is the best will not get such a test-up anywhere else am 100% sure and the guy Name ARAZ he is amazing. I recommend it to everyone. Thank you

I visited the cafe and i had a good experience. The food was lovely and great service from Beatrice .

Araz is professional and nice, always makes sure we have the best experience when ever we visit

Enjoyed afternoon tea today with my mum and aunt. Super service from Araz

We just went there to see what’s on the menu and decide. I was checking the display menu and my dad was checking the food available on the display. He was just curious because he is not from here. One of the ladies from the staff was clearly not happy with my dad and was staring at him, frowning for minutes. May be we were not dressed classy enough for the place. Even though I find it really disrespectful and left.

Always a pleasure to be surrounded by super friends, super welcoming, to be treated from the heart with great pleasure and soul by Giuseppe and Roberto... ❤️❤️❤️❤️❤️

Lovely staff, stunning Greek rye bread sandwich and saffron milk cake and apricot danish. Definitely call again if in Birmingham.. Giuseppe was very happy and helpful….also we had delicious iced coffee and fresh orange juice. Then 2 lovely cocktails 🍹 chin chin.. 🥂

Araz thank you for you service 👌

Beatrice is just such a charming person , made the day just right with her smile and charm . Enjoyed our food , coffee and the atmosphere. Couldn’t have been nicer .

Visit often only concern cake can be a bit dry otherwise wonderful Thank you to Giuseppe for looking after us as always

Giuseppe was extremely perlite and welcoming. He made us feel comfortable and he was very helpful.

I was served by Giuseppe, a very nice guy and very good at his job! I recommend!

I would love to thank Giuseppe for his service he has made the place really nice to go to

Best place for a pre train coffee in the station. Great service from Giuseppe too

I had an amazing experience here, amazing food and people. I would highly recommend especially the service I’ve received from Beatrice it was wonderful!!!

Amazing food, the staff were really nice and have a lot of understanding about their job.

Had a very nice gelato and the service from Giuseppe was really kind!

Great Summer Kiss cocktail by Giuseppe. Perfect for a refreshing summer drink. Vibrant colour and fresh ingredients create a crisp and refreshing taste.

A lightning visit to the Bullring today and picked up these cakes as a treat. I didn’t stop so can’t say much about the table service. Service with a smile. Cakes were great.

Service and food was amazing so was the atmosphere special thanks to Margarita and Elisa

Stopped by for a coffee before heading to London, staff are very friendly. We had the pleasure of being served by Giuseppe. Would come back again!

Lovely customer service from margarita :)

Very tasty panini and incredibly available and friendly staff. Thank you very much to Valeria and Giuseppe for the lovely lunch!

We always come here for breakfast whenever we’re in Birmingham - the food is excellent, and the staff are always friendly and attentive.

We were very impressed by the outstanding service we received. Our server, Beatrice was friendly, attentive, and handled all our requests with utmost professionalism.

Clean tidy and the staff are alway friendly. Avaz was really informative

Arab has great customer service. Always kind and professional.

Visit this cafe regularly when in Birmingham Absolutely glorious cakes and pastries and delicious savoury rolls. Pleasant friendly service, quality coffee. A bit more expensive than other cafes in the area but worth it for the choice and quality

MARGARITA SUCH A PLEASENT LADY VERY FRIENDLY AND HELPFULL SERVICE WAS EXCELLENT WILL COME AGAIN THANKYOU

Thanks Giuseppe for the excellent service!

Lovely place to take a break from shopping. Delicious cocktails. Araz bery helpful

Lovely, relaxed atmosphere, everything tastes exceptional and I am always spoilt for choice! Perfect service — so courteous, professional, and kind. Today, the wonderful Giuseppe served me an amazing salmon nicoise salad which I ordered for lunch✨ he always greets me with a smile and I feel very much at home whenever I dine here. Thank you to Caffè Concerto for each beautiful memory 💕

Just popped In for drinks . Service was friendly drinks tasty

Araz best customer service ever. Very good guy

Giuseppe was very helpful and Emily. Plus his cocktails were amazing!!! 😁

We had a fab afternoon tea here! Cakes are particularly amazing. It feels such a treat. Service is lovely, Beatrice was great.

Absolutely lovely service from Giuseppe here, drinks are delicious! Would definitely come again:)

The food and drinks were expensive but good quality. The service from Guiseppe was excellent - polite, friendly and enthusiastic. I recommend a visit

My mum and I are regulars here and every time the service and the coffee are excellent. Giuseppe is very welcoming and friendly everytime without fail.

Giuseppe was an absolute star! Thank you for the recommendation!

There’s a very great variety of food and Italian cakes.. I’m glad you could find a place like that here in Birmingham. Thanks to Giuseppe for his help and lovely coffee.

Giuseppe and the manager Roberto provided exceptional service. The food has a truly authentic Italian taste. Grazie. Will be returning soon.

Giuseppe was very friendly and helpful, nice experience before our train ride

I pop here all the time i have to go to city centre. Staff are very nice and friendly. Is a pleasure all the time chat a bit with Roberto and Giuseppe wile i having my coffe.

Lovely food and staff always nice and Kind. I Will be Back soon! Thank You

I had the coronation chicken sandwich it was delicious it had apple in it which really added to the flavour on a lovely baguette. Staff were really friendly I was served by Giuseppe he was patient and very polite.

Beatrice was delightful :) very helpful and friendly. I had been recommended to visit cafe concerto by my Aunt and it did not disappoint. Lovely food, not too overpriced, relaxed and friendly atmosphere. Will definitely visit again

The BEST coffee by far that I have ever tasted & AMAZING customer service … So POLITE. Highly Recommended

Exceptional food and service, Araz was the perfect host

Very nice location with friendly staff and excellent food and drink! Love coming here

I’ve always loved Caffee Concerto but today is the first time I say in for a bite either than the usual take-away and it was brilliant. A gentleman named Padam served me and he gave me all the best options the establishment could offer me. I left with four slices of cake and a smile x

For Paddy. Very nice service. Thank-you very much. Regards Amanda and her Dad.

Cafe Concerto at Grand Central Station, Birmingham, is a delightful gem that effortlessly combines excellent food, a warm atmosphere, and exceptional service. My recent visit before I took a train out of Birmingham left me thoroughly impressed and eager to return. First and foremost, the food is great. The menu offers a variety of delicious options, each dish carefully prepared with fresh ingredients and bursting with flavour. I particularly enjoyed the Tuna and Mozzarella Panini, which was perfectly toasted with a deliciously melty filling. The dessert selection is also a must-try, especially the Tiramisu, which was a delightful end to the meal. The atmosphere of Cafe Concerto is equally commendable. The decor is stylish and inviting, creating a cozy yet vibrant ambiance that makes it perfect for both casual dining and special occasions. The view of the bustling Grand Central Station adds a unique charm to the dining experience, making it a great spot to relax and people-watch. What truly sets Cafe Concerto apart is the exceptional service. The staff are friendly, attentive, and go out of their way to ensure a memorable dining experience. A special mention goes to Roberto and Guiseppe, who were both fantastic during my visit. Roberto's warm hospitality and expert recommendations made us feel very welcome, while Giuseppe’s efficient and courteous service ensured that everything was perfect. Overall, Cafe Concerto at Grand Central Station is a must-visit. With its delectable food, inviting atmosphere, and outstanding service, it offers an experience that is hard to beat. I highly recommend it and look forward to my next visit.

Amazing service! Highly recommend it

Great taste! Love the frappe, my first lemon frappe and it was amazing! Great friendly staff, but the cakes..uff, out of this world! Give them a try wen you are there, you won't regret it!

I was served by lovely beatrice who was very friendly and is just the sweetest lady, the coffee was great and the service was great! Will definitely come again!

We like this cafe and highly recommend it. Beatrice was the person who welcomed us today and her smile and service gave us a wonderful chance!

Giuseppe is most caring and attentive host you could ever have the pleasure to meet. An excellent service with a fabulous smile. Serving the best cakes and coffee in the Grand Central.

Amazing cocktails made by Giuseppe!best drink and great atmosphere!

Really very nice place such amazing staff here very helpful and heavenly desserts and food

Thank you Guiseppe and colleagues for all of your help, delicious food and drink. We've had a lovely time and a great start for our Bham shopping trip!! Liz & Em

5/5 for everything. We loved our coffee and the vibe was peaceful; exactly what we needed in a Saturday morning. Elisa was lovely as always!

The best place in Birmingham for a coffee and cake!

Giuseppe and his colleague were very accommodating. Thank you guys!

Thank you all the staff very great service and baguettes very tasty!

First visit and what lovely and friendly staff. Beautiful service and good quality food.

Lovely selection for Afternoon and wonderful service. Giuseppe & Team 10/10.

Thank you Giuseppe for your attentiveness!

Great food and service!!Giuseppe was extremely polite and helpful.

Amazing food, immaculate service. Provide an excellent level of customer service, recognizes a revisiting customer and provides adequate recommendations on desserts.

Very good cocktails from Giuseppe

I think that our food should be brought to the table especially the price you pay

Elisa was simply wonderful - she was super professional and friendly. Exactly what you need on your travels. Would highly recommend!

Avaz was very nice and welcoming ❤️

Really lovely Cafe in the sunshine above the hustle & bustle of New St. Station. Always a great selection of sandwiches & cakes, & a special mention for Araz & Guiseppe for their friendly service.

Staff were so accommodating and warm welcoming definitely coming again and thank you for giuseppe for helping me out with my tray and choices