Caffe Concerto in Birmingham

Nice parma ham and cheese baguette and you can sit and look at the big bull move his head so is pretty chill but I wish the bar wasn't there so you could see more.

Manager is rude and should not be working in customer service. Ruined our birthday outing. Other staff seem ok.

Visually appealing, but a complete letdown. I ordered the Ferrero chocolate-hazelnut cake slice and the pistachio cake slice, initially drawn in by how beautiful everything looked. Unfortunately, the taste didn’t live up to the presentation, and I immediately regretted spending £16 on just two slices of cake. I strongly recommend taking your money elsewhere. The Ferrero cake lacked depth and richness, leading me to suspect they’re not using high-quality chocolate. The texture was also off—powdery, as if it hadn’t been mixed properly. The pistachio cake was even worse. It had a wet, undercooked consistency and no discernible pistachio flavor. While I was intrigued by their oversized macarons, the disappointing experience with the cakes ensures I won’t be returning to try them.

Lovely afternoon tea, excellent service from the staff. Only downside is that it's cold as its above the train station

I ordered a piece of Lemon cake and was a bit skeptical about my choice, Beatrice insisted that I try the Lemon cake as it is their new variety and said that she has tried it herself. Trusting her words, I ordered and not to lie, the cake really tasted amazing! Thank you Beatrice 😊

Its shocking the way the manager speak to us as customers today when we approached him to let him know we moved to a different table as we asked the lady waitress politely & she said ok to move just for comfort. The manager started to raise his voice and said “I am the manager thank you for being rude to move, you dont respect the staff! “ I think this is INAPPRORIATE to speak to customers like this! The manager humiliated me & my sister in front of all customers and other staff in counter.

I was about to order my meal and drink and cake but the person who served me couldn’t hear me clearly so I had raise my voice a little louder and shout what the order I wanted due to the train announcements and on top of that saxophone was being played on top of loads of people talking and the bossy man who told me to go leave thinking I was being rude and abusive when I wasn’t if he knew that the person who was serving me couldn’t here me and the actual reason why I had to shout a little louder this negative review would not be posted so the boss needs to know that being in a busy train station with loud music saxophone and train announcements it can be hard to hear especially being on the balcony where the platform announcements are so I would avoid this place big time never will I visit this cafe concerto grand central Birmingham ever again

Padam was really generous and helpful. Explained every thing

Sobreprecio y sobrevaloración Tablas no borradas Único punto positivo que está situado en el centro, pero hay tantas otras cafeterías cercanas

A menudo aparece aquí cuando se baja del tren. Pasteles, snacks, bebidas calientes y alcohol servido. Su ubicación hace que sea un lugar muy concurrido, pero siento los precios un poco altos. 75 por un bollo... ¿en serio?

Situado en la parte superior de Grand Central, este lugar tiene una posición privilegiada para pasar el comercio - los pasteles en exhibición hacen lo suficiente para atraerlo! Sin embargo, tuvimos un té clásico de la tarde + Prosecco que fue reservado en mi nombre. El reservador se olvidó de mencionar mis alergias al reservar y el personal no fue capaz de modificar la reserva cuando llegamos, por lo que algunos se desperdiciaron, lo que fue una pena, por lo que vale la pena recordar que no son flexibles. Para empeorar las cosas, no cuestionaron mi alergia, que podría haber sido fatal. De todos modos, estaba helado allí. Tuvimos que sentarnos en nuestros abrigos que estropearon un poco el ambiente. ¿Pensaste que el té ilimitado podría calentarnos? Mal, sólo rellenan el agua. No hay cambios en la bolsa de té, así que nada después de la primera taza sabía a agua. También se dejó MUY claro que solo se incluyó té “CUALQUIER OTRA COSA QUE PAGARÁ” Té básico de la tarde. Los sándwiches eran frescos pero carecían de sustancia. Nada de carne o queso en absoluto (no somos vegetales) ni rollos de salchichas / patatas fritas / guarnición, nada. Los pasteles eran la gracia salvadora. No hay críticas allí, lástima que no había 2 pequeños mousses viendo como se compró para x 2 personas. Nadie se registró tampoco, 3 x personal en y no ocupado. En resumen, una experiencia decepcionante. 0/10 para atención al cliente, congelación, falta de ambiente, falta de carne. Este lugar es solo el resultado de su éxito anterior, me temo (ya que esta es la 2a mala experiencia en 6 meses para mí en un café concierto) que no pueden ir en decepcionante, no por el precio que paga porque los precios greggs no lo es!

They have the best cakes in Birmingham.

Best flavours so far in Uk. Their saffron milk cake easily beats all other top notch milk cake competitors 👍

Fabulous food and wonderful service. Our afternoon tea was delicious and a lovely treat. Thank you

Giuseppe is always a friendly face to greet at caffe concerto- great food, great service 👍🏼

Caffe concerto Birmingham is the place to be for all sweet tooth folks. The aesthetics of the stall is beautiful the desserts taste as good as they look. Absolutely divine. A little pricey but that's because I did a big order. I do not regret a single penny.

Beatrice was so pleasant she made the experience so memorable thank you xx

Amazing atmosphere, delicious food 👏🏾

Cake is awful, staff are bad people for selling it to me. Staff should have warned of the quality of their awful cakes. Decorative cakes should have been a warning. Tap water is excellent.

Acabamos de tomar pasteles y café. El café era bueno y los pasteles estaban bien. No hay servicio de mesa y las placas no se limpiaron rápidamente. A pesar de esto, el precio era bastante alto.

Nice friendly staff and amazing cakes and food!…

Coffee Concerto in Birmingham is a good café that offers a satisfactory atmosphere for coffee lovers. We enjoyed their coffee and hot chocolate, both of which were rich and flavorful, making for a perfect treat during our visit. It’s self service. Although we didn’t try any desserts this time, the menu looked tempting. It’s worth noting that on the day we visited, only credit card payments were accepted, so be prepared for that if you plan to stop by. Overall, even tough it’s not a charming spot, I would recommend for a relaxing coffee break!

What a nice place to have a nice cuppa tea and cheese cake before a long train ride home.I would recommend the lemon cheese cake xx thank you so much Ayaz and Raberto for making me and my sister feel welcomed.

Situado en el centro comercial con vistas a la estación de New Street, este es un sándwich de lujo y una cafetería de pasteles. El servicio era excelente y educado, agradables opciones de asientos y pasteles inspiradores, pero a un precio. Dos pasteles, chocolate caliente y un café llegaron a más de £ 25! Cada pastel era más de £ 8 y para mí era demasiado caro para el paquete general.

We tried the ice cream and it was amazing (the pistachio one was incredibile). We will be back very soon. Staff Was lovely too

Great selection of baguettes and Nicea and kind staff!

Got some macarons from here for a celebration and they tasted vile. The macarons were dry and crumbly and clearly overbaked. Will not be returning.

Beatrice looked us very well. We really enjoyed the Traditional Tea experience.

Beatrice was a very nice and pleasant hostess. She helped save our afternoon tea (which was unexpectedly pre prepared) to a vegetarian one. Beatrice's customer service was great. Bread was hard due to it being prepared beforehand. Cakes were very nice.

Hi, I went to buy cake from Birmingham grand Central branch. Manager was putting the passteries on display. I requested manager to give me a cake please he said you have to wait 20 minutes which I agreed. Meanwhile I was waiting he told me that we are waiting for cakes delivery therefore buy passteries which I said ok give me 4 passteries normally they are on offer. He replied not today I have to put this deal on the till. Later he told me go to Lola's in Selfridges and buy from them. I said thank you for introducing me to your competitors. I bought a cake and passteries with a lovely smile which I was missing at you place. I would request all the customers to definetly visit Lola's where I promise you will get a lovely smile with a cake.

Hi, I went to buy cake from Birmingham grand Central branch. Manager was putting the passteries on display. I requested manager to give me a cake please he said you have to wait 20 minutes which I agreed. Meanwhile I was waiting he told me that we are waiting for cakes delivery therefore buy passteries which I said ok give me 4 passteries normally they are on offer. He replied not today I have to put this deal on the till. Later he told me go to Lola's in Selfridges and buy from them. I said thank you for introducing me to your competitors. I bought a cake and passteries with a lovely smile which I was missing at you place. I would request all the customers to definetly visit Lola's where I promise you will get a lovely smile with a cake.

This was a great place to sit and observe life go by while enjoy quality coffee. My server Beatrice was absohelpful, kind and gave me a hundred % brilliant service.

Had their pistachio honey cake, passion fruit lemonade, peach ice tea. All were fab. Bit pricey in my opinion (and I’m comparing it to Swedish prices, imagine that!).

Lovely place , great service from Araz - very efficient and friendly service.

The eclair and macron’s were delicious would definitely get again. Had Valeria as our server she was very kind and very helpful

The best place for really nice cakes, excellent service from Beatrice who was able to tell us which ones are suitable for halal diet.

Giuseppe was very patient as it took me ages to make a decision on what to drink and kept changing my mind! 😅

I come here almost everyday, lovely staff and food, and thank you to Araz, Beatrice and Margarita who always make my day :)

Service was great. Staff were very friendly, especially Araz.

Its the best Ice cream place in Birmingham and the staff are very friendly.

Great food and service The waitress Beatrice is a lovely young lady 😀

I highly recommend caffee concerto birmingham. Service by the lovely Beatrice was excellent ! friendly polite snd conscientious. Delicious food great atmosphete overlooking grand central station and Ozzy the Bull as companion

Beatrice was really lovely professional and approachable with a beautiful smile.

Thankyou for Beatrice for looking after me and make my Birthday treat special.

I paid a visit to cafe Concerto yesterday and I must say that although the prices of the food will make you do a double take, there is no denying that the cakes served are absolute perfection, a delicacy if you will. I ordered a strawberry gateaux, a single espresso and a slice of vegan pistachio cake for my party. The strawberry gateaux was second-to-none. The light notes of the cream paired with the airy yet thin sponge was complemented by the slight tang of the strawberries and mellow texture of strawberry jelly. It was a match made in cake heaven. I would say that the cake was quite sweet but the espresso did an excellent job cutting through that sweetness to make a perfect afternoon dessert. Having tried cafe Concerto’s ice cream as well as their blueberry tart, I must say that there is a treat for everyone at this establishment, not to mention the elegant and ambient atmosphere which only makes the customers eager for more. I will be returning to Birmingham and you can bet Cafe Concerto is on my list. - P.R

Overall great meal and service came back two times in one day

I recently had the pleasure of dining at Cafe Concerto, and I must say that Araz made our experience truly exceptional.

Brilliant service by Araz. Our drinks came swiftly and tasted great . Great spot to grab a coffee between shopping or waiting for the train. Also their cakes are delicious

We are regulars at Concerto and always served by Giuseppe who is always smiling, friendly, and really looks after the customer. Would highly recommend going here.

Guiseppe is always fantastic. Super friendly, fast service, and the coffee and cakes are second to non. Even when it’s busy, he is still personable l. Catch you soon! Mike

Today's service from Beatrice made me feel special. Definitely coming back for nice coffe and sandwich.

Had afternoon tea here with my family to celebrate my nieces GCSEs. Service was excellent! I had a tea which wasn't what I expected and they changed it free of charge. In terms of value for money, the afternoon tea is generous and tasted fabulous. Our servers made us feel special too. Highly recommend!!!

Came here to get a full cake for a special ocassion. Price is comparatively high but the quality is also high. Nom nom nom. *** Can’t fault the cakes. They’re moist and fluffy. We ordered the Honey Cake, Carrot Cake, Ferrero Cake and a Pistachio Cake. Certainly a nice treat. Highly recommend the Honey Cake and the chocolatey Ferrero Cake in particular. I personally found the Carrot Cake to be a bit too too sweet.

Very nice food, lovely filled pesto sandwich and a delicate lemon cheesecake. The service from Beatrice was excellent and the staff uniforms were particularly smart. I will definitely be coming again

Great service from Beatrice. The drinks were delicious we had iced blue Matcha and Iced latte.

This experience was really fun and really comforting and I was Being served by this beautiful woman called Beatrice. She is fun and lovely people that work there are nice and caring. And very tasty looking cakes.

Elisa was lovely💖. Very attentive, has made us welcome and attentive to our needs. Defo coming back and highly recommended xx

The atmosphere is really lovely and comfortable. The food was really good and Elisa attended to us with an amazing service!

Elisa was a first class host, explained the menu to us thoroughly and made us feel special throughout the afternoon tea experience. Excellent presentation, everything served to our table was fresh and flavourful. Couldn't have asked for more, and will definitely return in the future.

Needed a sandwich for lunch. I walked past and the food looked fantastic… It tastes every bit as good as it looks! Great service amid the bustle going past to and from the Bullring/station. Highly recommended!

Nice and relaxed location within busy grand central

Giuseppe is the man! Great service!

What a wonderful place!! Fantastic service delicious food and dog friendly! “The BEA, greeted me with a warm smile. She is very professional.😊😊😊😊😊😊 Highly recommend! Lovely lovely place thanks

The place was incredible all the staff were so friendly and professional the cakes were delicious and Thanks to Araz we had a amazing experience highly recommended

Superb place guys..Araz at the till is a wonderful man..Great customer service.

Had a fabulous time here for some drinks at lunchtime with a friend. Guiseppe served us and he was amazing! So lovey and made the most delicious cocktails. Cant wait to come back! Thank you 🩷

I had never eat such a delicious cake before, caramel latte is the best will not get such a test-up anywhere else am 100% sure and the guy Name ARAZ he is amazing. I recommend it to everyone. Thank you

Araz is professional and nice, always makes sure we have the best experience when ever we visit

We just went there to see what’s on the menu and decide. I was checking the display menu and my dad was checking the food available on the display. He was just curious because he is not from here. One of the ladies from the staff was clearly not happy with my dad and was staring at him, frowning for minutes. May be we were not dressed classy enough for the place. Even though I find it really disrespectful and left.

Enjoyed afternoon tea today with my mum and aunt. Super service from Araz

I visited the cafe and i had a good experience. The food was lovely and great service from Beatrice .

Araz thank you for you service 👌

Lovely staff, stunning Greek rye bread sandwich and saffron milk cake and apricot danish. Definitely call again if in Birmingham.. Giuseppe was very happy and helpful….also we had delicious iced coffee and fresh orange juice. Then 2 lovely cocktails 🍹 chin chin.. 🥂

Always a pleasure to be surrounded by super friends, super welcoming, to be treated from the heart with great pleasure and soul by Giuseppe and Roberto... ❤️❤️❤️❤️❤️

Beatrice is just such a charming person , made the day just right with her smile and charm . Enjoyed our food , coffee and the atmosphere. Couldn’t have been nicer .

I was served by Giuseppe, a very nice guy and very good at his job! I recommend!

Visit often only concern cake can be a bit dry otherwise wonderful Thank you to Giuseppe for looking after us as always

Giuseppe was extremely perlite and welcoming. He made us feel comfortable and he was very helpful.

I would love to thank Giuseppe for his service he has made the place really nice to go to

Best place for a pre train coffee in the station. Great service from Giuseppe too

I had an amazing experience here, amazing food and people. I would highly recommend especially the service I’ve received from Beatrice it was wonderful!!!

Amazing food, the staff were really nice and have a lot of understanding about their job.

Had a very nice gelato and the service from Giuseppe was really kind!

Great Summer Kiss cocktail by Giuseppe. Perfect for a refreshing summer drink. Vibrant colour and fresh ingredients create a crisp and refreshing taste.

Stopped by for a coffee before heading to London, staff are very friendly. We had the pleasure of being served by Giuseppe. Would come back again!

Service and food was amazing so was the atmosphere special thanks to Margarita and Elisa

A lightning visit to the Bullring today and picked up these cakes as a treat. I didn’t stop so can’t say much about the table service. Service with a smile. Cakes were great.

Lovely customer service from margarita :)

Very tasty panini and incredibly available and friendly staff. Thank you very much to Valeria and Giuseppe for the lovely lunch!

We were very impressed by the outstanding service we received. Our server, Beatrice was friendly, attentive, and handled all our requests with utmost professionalism.

We always come here for breakfast whenever we’re in Birmingham - the food is excellent, and the staff are always friendly and attentive.

Arab has great customer service. Always kind and professional.

Clean tidy and the staff are alway friendly. Avaz was really informative

Visit this cafe regularly when in Birmingham Absolutely glorious cakes and pastries and delicious savoury rolls. Pleasant friendly service, quality coffee. A bit more expensive than other cafes in the area but worth it for the choice and quality

MARGARITA SUCH A PLEASENT LADY VERY FRIENDLY AND HELPFULL SERVICE WAS EXCELLENT WILL COME AGAIN THANKYOU

Thanks Giuseppe for the excellent service!

Lovely place to take a break from shopping. Delicious cocktails. Araz bery helpful

Just popped In for drinks . Service was friendly drinks tasty

Lovely, relaxed atmosphere, everything tastes exceptional and I am always spoilt for choice! Perfect service — so courteous, professional, and kind. Today, the wonderful Giuseppe served me an amazing salmon nicoise salad which I ordered for lunch✨ he always greets me with a smile and I feel very much at home whenever I dine here. Thank you to Caffè Concerto for each beautiful memory 💕

Araz best customer service ever. Very good guy