Caffe Concerto in City of London, Westminster

It’s a great place, the waiters/waitresses are super nice and helpful. The food is gorgeous, especially the egg Benedict and the almond milk porridge. Can’t wait to come back next time we’re in London

Were at the Concerto again (2024) Cafe on Regent Street. Unfortunately there are too many chairs in there and therefore always cramped. The cake was delicious and the drinks were tasty. Lots of staff for the small shop, sometimes making it a bit hectic when you're sitting there and they're hesitant to serve you...

The guy would not accept me even if i was nicely dress... Rude

We tried the shop because it looked very nice. We got seated pretty quick and we waited 25 minutes and nobody come over to us to even take our drinks order so we decided to leave terrible service very disappointed.

We visited today for our anniversary and had very pleasant experience with Shobit. He was very accommodating and made sure we were okay at all times. The food was also delicious and in general we had good time, will definitely come back

The staff at the store close the cafe 1 hour before the official closing time mentioned online.

The guys who served us are fantastic, friendly and very polite. Thanks SAMSUL and HAFIZ!!!…

Sergio the manager has the loveliest smile you have ever seen! He was super helpful and accommodating with our rather large party of people and jus get thoughtful. Staff were helpful and generally a lovely experience because we were certainly not easy to accommodate and nothing was a problem. Highly recommend as Sergio was just lovely.

Super delicious cake, good coffee and tea. The staff very friendly and quick. Unfortunately, the furniture is a bit old.

A wonderful, atmospheric place, very friendly and polite staff, incredibly delicious desserts.

I had an amazing experience at Concerto! Tried Honey Cake and with Cappuccino and everything Turns out to be best. Service was Also excellent. And Specially i was Really impressed with Server samsul who Guided me to try Honey Cake Which was amazing I would Definitely recommend this place. Thank You

The staff in this specific cafe are extremely rude and unprofessional. Just don't go, just walking in there will ruin your mood. Ended up going to the other Caffe concerto nearby and staff were lovely. So it's literally just them. Please either retrain them or put them under review.

I enjoyed the food there and Shobhit served me he was very nice

Slow and bad service.. We sat and the table was dirty and we told them about 3 times and they brought the order and did not clean it. Then someone came and wiped it with a cloth and that's it.. We ordered a cake and it did not come and we asked for the bill at the time but they remembered that they did not bring it.. It was unbearably crowded.. I will not repeat the experience.

Thank you Martin for 5 star service. I went Twice in a row! The Chai Latte is delicious! Also the Macaroons were to die for! Wonderful place! Give it a try!

Shobit was amazing! We had a great time here having an afternoon tea. Great food great service! Thank you

I wanted to commend Rejaul for his outstanding service during my visit yesterday. He was friendly, attentive, and knowledgeable about the menu, making excellent recommendations. His professionalism truly enhanced our dining experience. Thank you, Rejaul, for making our meal memorable!

Very expensive for very poor value for money.. extremely dirty toilet

The site is beautiful and refreshes the soul. I ordered a cappuccino and a black forest cake, so this is it

Shohbit gave good service. Satisfactory meal with appealing fingerfood. The bread was a bit dry though.

Lovely service from staff, in particular diamond who was very efficient and observant

Delicious cake, wonderful English breakfast tea and great service from Shobhit. Thank you!

I had a lovely service. Shobhit is very good

Ahmed and Shobhit gave us excellent service, they were very welcoming and speedy. I would highly recommend for a lunch and a sweet treat.

The service is excellent and the waiter is friendly and his name is Ahmed.

Very Bad Service, they threw the menu on us, they took orders of every table around and left us without taking our order for 45 minutes, extremely Bad Service

We went in for an afternoon tea. The first thing was, that the waiter didn’t greet us and after the question if we could get a specific table he looked annoyed. After all this we got ignored and didn’t got the card, so we went out. As well old food stood on other tables and all in all it wasn’t clean. I don’t recommend this cafe.

It's a shame, the store looks very nice. But it's not worth it at all - you won't be noticed and simply left behind

My mate and I went to Caffe Concerto for tea today. It was a pleasant experience. Ahmed was really friendly. Thanks a lot! I highly recommend this branch, It has amazing food and service.

Tenía mucho tiempo siendo cliente de Caffé Concerto, solía comprar pasteles completos para cumpleaños o cualquier celebración, hoy jueves 17 estaba haciendo algunas compras por Bond Street y decidí ir a esta tienda que no estaba ocupada en absoluto, ya que intenté entrar a la tienda para ver los pasteles y elegir uno, una persona con muy mal comportamiento comenzó a “gritarme” que necesito esperar, intenté explicarle que solo quiero comprar un pastel completo, y solo quiero ver la variedad en exhibición, me dijo que no importa, salí muy impactada, una vez que el tipo llegó a mí, su comportamiento aún arrogante y ofensivo, es la manera de tratar a un cliente? Aparentemente, él es el gerente de la tienda, tipo delgado con gafas, en este momento decidí no comprar más aquí Siento vergüenza por los empleados de cómo son tratados de esta persona Después de eso, fui a otra tienda y la experiencia del producto fue tan positiva EVITA ESTE LUGAR si quieres ser tratado con buenos modales

Very good food, all fresh and tasty. The seasonal soup is delicious

We loved the place, the food and the service

Waitress are very nice , they are professional. Thank u Samual and other waitress

La comida estaba bien, pero el servicio era pésimo. El restaurante nos cobró de más por casi diez. Mis raviolis estaban en la lista de £ 18. 95 en el menú, pero nos facturaron £ 21. 95 . Del mismo modo, los precios de los platos de mis amigos – risotto de setas (£ 16. 95 ) , ensalada súper alimenticia (18 £ . 95 ) y ensalada de queso de cabra (£ 19 . 95 ) – también se modificaron en la factura a £ 19 . 95 , £ 19 . 95 y 21 libras. 95, respectivamente. Además, nos cobraron £ 1. 20 para la leche alternativa, a pesar de que debería haber sido £ 1 para dos bebidas (50 p por cada porción de leche alternativa). Esta discrepancia no era aceptable. Había tomado fotos del menú de la tienda antes de ordenar, que compartí con mi amigo que estaba llegando tarde. A pesar de mostrar al personal las fotos con los precios correctos, inicialmente se resistieron y sugirieron que podríamos estar mirando un menú diferente. Después de confrontarlos, ajustaron la cuenta sin ofrecer una disculpa. Cuando hablamos con el gerente, se disculpó y atribuyó el error a un nuevo menú. No nos convenció la excusa del “nuevo menú”, ya que más tarde descubrimos que los precios en línea eran los mismos. Ver imágenes tanto en - tienda y menús en línea. El menú de bebidas era el mismo en la tienda y en línea, por lo que el argumento “nuevo menú” no se aplica a las bebidas. ¿Por qué inflar el precio de la leche de soja en 10 p.m. y luego culpar al menú nuevo/no existente? La estafa de precios fue el último insulto, pero el mal servicio comenzó cuando cancelaron mi reserva por llegar solo 9 minutos tarde, a pesar de que el restaurante no estaba ocupado. Dicho esto, nos sentamos poco después. Cuando pregunté sobre su política de período de gracia con el servicio al cliente al día siguiente, me enteré de que tienen un período de gracia de 15 minutos, que el personal de la sucursal de Bond Street no siguió. Luego me puse en contacto con el servicio de atención al cliente de nuevo, esta vez sobre el problema de la estafa de precio / sobrecargo. Les pedí que llevaran a cabo una investigación exhaustiva y me informaran qué medidas tendrían para garantizar que esto no vuelva a suceder. No he recibido respuesta después de 6 días, así que creo que he esperado lo suficiente para publicar esta reseña en línea. Esta experiencia fue decepcionante, y como resultado, no volveré al restaurante.

Service very bad, waited over 30 min for a cake and didn’t get any, don’t recommend this place!

Terrible service! I don't recommend it.

Terrible place with very bad service.

Terrible service, I walked in and the gentleman immediately made a face. Everyone was very rude. I ordered a takeaway slice which had a price on the display and they charged me £3.09 more.

We happened to just try this place out for afternoon tea and we were completely taken by surprise! The food is exactly as advertised. Service is exceptional! This place deserves 5 stars!

The food arrived late and cold. We waited for our order for about 20 minutes and the staff were not friendly.

Establishment to avoid... didn't have time to taste anything, the manager kindly packed us up because we weren't seated as we should have been after snubbing us for a good 5 minutes. Finally, I think we didn't like that we were a family of 5 with young children!

The establishment's ambiance is pleasant, however, the service and dessert offerings fall short of expectations for a location of this caliber. Additionally, there is a persistent issue with staff members forgetting orders, necessitating multiple requests for the same items.

£30 for a cappuccino and two juices that looked like water with food coloring and a piece of cheese and lotus cake with no taste at all. If you go with children you better spend the money in the Tesco chain supermarkets, at least you know what you are buying and the price is reasonable and the service is pleasant

It was really great experience at Caffe Concerto, food was good and delicious. Specially service was satisfied , I would like to thanks to Tahmina one of the best customer service she had provided and my wife is so happy to have such service. Thanks guys.

Shobhit was a great server and the cakes were lovely.

Came for a light snack but was met with a tempting full menu. Had no idea they would have such a range. Had to resist but the food and drink range is huge. If you’re interested in unusual and unique foods this is definitely the place to go. I would definitely recommend the rose latte as is very nice. Would definitely come back again to try the rest of the menu!

It’s a really nice place and the food is truly great

The service is very, very bad and I do not advise anyone to come there because we ask for a drink and food and they come out and come out to us (I would never recommend the visit and I wish they would change the staff because their behavior and intelligence are very poor 👍🏻)

Desserts are way much expensive. (9 pound at least) However, coffee is excellent and good value for money. (Americano is 5 pound) Atmosphere is cosy and nice. Toilet cleanliness should be improved. Worth trying.

The delicious cakes as well as the coffee, at least the Americano, were wonderful, the atmosphere was very pleasant, but without a doubt the best part was the store manager, she did her best to ensure that everything was to our taste and her professionalism and dedication were evident. , made us have a very pleasant time.

The best branch and the best treatment from the staff, especially Tahmina and Shobhit. Thanks for the welcoming every time I come to the branch.

If you like tasty food, dessert, and drink, this is not the best place, but it's location is perfect.

Haughty waiters, laughing at each other. 2 undrinkable hot coffees, 2 cakes £33.60. We didn't get a fork, we had to eat the £10 cake, not bad per person, with the cutlery laid out for the main courses. The man working in light pants, I think he was the boss, was very unfriendly to us. I regret the minutes spent there.

I had a cake from here to only go home and throw my guts up. I called in the next day to let them know about it and they can't do much is the answer I got. Headoffice doesn't answer and none cares used to be a nice place but now like many others say "just a tourist trap"

We had smoothies and lemonades, which of course weren't exactly cheap, but they were very tasty. Shobhit served us well, the only small drawback was that he cleared away a not completely empty drink without asking, even though it would have been drunk.

Practically ignored us on arrival. We had to find our own menu and then call a waiter to order. The service was slow and the order was wrong.

A lively place, a well-known street Prices are a bit expensive The place is clean The service is excellent

Disaster! The waiter who greeted us clearly doesn’t like his job and forgot how to smile. The table and chairs were filthy and the floor was sticky. Left immediately.

The dryest cinnamon roll to ever exist I fear, crumbled the minute I touched it. Extremely dry, seemed like it was stored since the medieval ages. Bless the waitress though she was very nice. Five pounds for that disaster of a desert was atrocious, wouldn’t even be worth 20p 😭 better off getting my dessert from Tesco

What a beautiful night to dinne here Great staff .. great service especially Ahmad Love the place

Waited ages to be served ,was ignored completely whilst they continued serving new people coming in, quality ok, but low for the price. Obviously short staff, obviously Very disappointed

Decor is nice. Coffee and granola were not so much

Great experience and amazing customer service. Went in for an afternoon tea and the staff member, Cristina, was very kind and helpful. The food was lovely and the caffe had a lovely atmosphere. Highly recommend!!

Terrible experience. Took 15 minutes to get 3 stale pastries and one lack luster coffee. Members were moody and the prices on the front were nearly half the price than on the bill. Don’t go here

Order the mushroom risotto , reconfirmed the order and give me the chicken risotto, absolutely disappointed.

We have dined at Cafe Concerto every time we visit London. It’s great! I would highly recommend!

The cakes of strawberries are delicious

It was a very lovely visit. I went with my friend there, the staff made us so comfortable especially Shobhit.

The tea was great and at a great price! Delicious desserts and a cute atmosphere. Our waiter Shobhit was wonderful!

tea was lovely! shobit, our server, was nice and attentive! highly recommend for an affordable tea experience.

The place is fine, there is nothing, the food is less than normal, the prices are cheap, the coffee is not that good, and the service is unfair.

The food is wonderful and the service is excellent,thank you Ahmed for your service.

I’ve ordered 4 cups of gelato, three for 2 scoops and one for 3 scoops, but the waiter keeps saying “3 cups of what? 4cups of what?” He’s showing his impatient and doesn’t want to serve us. Second thing is he is not gave us a scoop as I ordered, every scoop he gave us just a half. How come we need to pay for the whole price but only getting a half product and no service?

really good! Shobhit was a really nice waiter

One of the most awful experience. I Was there on Saturday food was so bad , staff especially manager very rude. Very disappointed 😞

Superb scrambled eggs with smoked salmon and the little things like rocket with pomegranate seeds to accompany. Shobhit was a true gentleman and a lovely host.

Excellent service from the Italian waiter, very delicious pastries, very nice atmosphere, highly recommended.

great service, thank you Shobhit !!!!

Our bag was stolen in the middle of the coffee shop, by two girls who were sitting next to our table. The store manager (the blonde) was almost in collusion with the two girls because before the theft she left the store to finish her work and returned after she learned that I had seen the store's cameras, and she refused to show me the photography and asked me to call the police. Unfortunately, theft taking place in the middle of the store is absolutely unacceptable. I strongly advise against going to this store Our bag was stolen in the middle of the coffee shop, by two girls who were sitting next to our table. The store manager was almost complicit with the two girls because during the theft she left the store to finish her work and returned after she learned that I had seen the store’s cameras. She refused to show me the photography and asked me to call the police. Unfortunately, Theft takes place in the middle of the store, which is absolutely unacceptable. I strongly advise against going to this store

Brilliant service. We didn't particularly care for the marshmallows in the hot chocolate. Ahmed immediately replaced it and Shobhit apologised profusely.

Its location is beautiful and elegant🤍

I stumbled upon this place by chance while waiting for a tea shop two doors down to open. This berry tart was very delicious. Inside was a bit of hard, fresh clotted cream that made me feel so happy that I had come to England. I want to eat it 5 more times! 😆 But I have to go back to my country😭 I would like to thank the staff for being so kind.

I went here after Piccadilly Theatre. Great that they were open until 11pm for food orders. Service was excellent- welcoming and straight to take my food order etc. Lovely atmosphere in there and great people watching spot. Food however, was not very nice at all. I had a flatbread to begin that was okay, but then I had calamari, king prawns with some mango, avocado and lettuce leaves with 2 bits of baguette with cream cheese and salmon. The calamari was okay, the prawns were dry and overcooked, mango was solid and not juicy at all. The bread was not toasted at all which I found weird. It just was not tasty at all and was a load of things thrown together on a plate that was GBP30. Cocktail was nice but that is about it! Would I recommend - no and would I return- yes for cocktails and cake but not for cooked food.

Lovely place and great customer service! 🤩

My experience at this place was extremely disappointing. The staff members had a terrible attitude and showed no signs of basic courtesy. I had to wait for what felt like an eternity, and not a single staff member bothered to greet me. To make matters worse, a man gave me the most aggressive stare, leaving me with the impression that they discriminate against individuals from East Asian backgrounds. I felt unwelcome and disrespected throughout my visit. I would strongly advise against visiting this establishment.

The food was absolutely delicious, and the service was impeccable. Despite the bustling atmosphere, Cristina, the General Manager, went out of her way to make our celebration extra special. Her kindness in bringing out the cake with candles and leading the birthday song truly touched our hearts. Thank you for creating such wonderful memories for us. We look forward to returning to Caffe Concerto soon.

Great service. Cristina was super nice and very professional. Food was delicious. Highly recommended!

A great place for a delicious breakfast

We enjoyed a perfect tea and smoked salmon sanwich here. Excellent service. I will be back.

Victoria was our server and she was very nice!!

Worst service was sitting more then half an hour they didn’t asked anything

The red velvet cake and Black Forest slices were a bit dry. Not fresh. The waiter forgot to bring us tap water as requested.

We went there in March 2024 to take a lunch break. Dishes ordered very good, the hot chocolate was excellent, pleasant place, the service is correct but needs to be improved.

Ordered their savoury tartines. It was a really good lunch for 2.

We liked it a lot, we ordered a cheesecake and it was one of the best I've ever had, the coffee was pretty good, apart from the local one which is incredible. 10/10

We went to the Caffe Concerto Regent Street branch today with my daughter and ordered Spaghetti Smoked Salmon Pasta & Rigatoni Concerto with fresh apple juices. It was a delicious as well as an expensive experience!

The service was good on attracting customer and pour on service once inside.

We had a lovely coffee and cake (a huge slice of delicious lemon cheesecake) at Caffe Concerto today. The service from Kashir was excellent - he was really friendly and attentive.

The place was nice the food was nice but you have to be ready to eat a heavy breakfast or maybe it just depends on what you get. For me I got a French toast and a gingerbread hot Chocolate it was good the vibes are great but my only complaint in about the customer service the people with me on the table asked about some dish and he replied with aggressive explaining not very welcoming (they are foreign) So it kind of pisses me off

It's super cool, I really liked it. The cups are large. Be careful not to get involved in ordering coffee before bed and not being able to sleep 😂😂