Caffe at the Shores in West Dunbartonshire

We had a very unpleasant visit at this establishment. When entering, my friend moved one step further from the “please wait to be seated” sign to make some room, and was immediately scoffed at by a waiter. After ordering, our drinks were brought after about 15 minutes, and we were asked to pay at this point. We considered this weird but happily obliged. In hindsight, I think this is done to prevent customers from leaving after ordering.. We waited for our food (2 burgers) for about 40 minutes! There were other customers, sure, but most of them only got pastries from the till, only 2-3 tables aside from us ordered from the kitchen. Good that we were absolutely starving when we got our meals, since both the burgers were very dry and tasteless, and would’ve otherwise been left uneaten.

Friendly service from front of house team. Great cappuccino And a good Scottish breakfast. 👌well worth a visit to loch Lomond shores

We were welcomed to the cafe in a group of 15, despite no pre booking. They were accommodating and most helpful. We were served quickly and the food was lovely. Everything was freshly made and the staff could not have been more helpful. Would absolutely recommend it.

Absolutely the poorest quality food. Burgers chewey and served with Cheetos ( children's) and crisps (adults). Though it says chips on the menu. We left our food and gave the burger to the dog.

Great location and great food. We had a long 45 min wait for our food at a busy lunch time and the staff did apologise and compensate which was great. Staff friendly and the food was great when it did come. Portions were great and tasty food.

Staff are extremely helpful and friendly. They went above and beyond to find us a table even though the place was really busy. The soup was delicious! Thank you!

Booked in advance for 6 adults and 3 children. Service was excellent and we were all well catered for (including the fussy ones 😁) kids were treated so well and taken to chose their ice cream. Overall great service and value for money - we will definitely be back. Thank you

Disappointing visit from beginning to end. The welcome could have been better with a little more finesse than was offered. Ordered our food and drinks - no issue there but when the drinks came over the next thing was 'How do you want to pay, cash or card?' We weren't impressed with this and told them we might have wanted to add something else on after our sandwiches. This was accepted and off the girl went. We overheard a customer complaining that her young grandchild was waiting for his toastie, the response she received left us further unimpressed with customer service. Our sandwiches arrived, too much spread on one of them and the other was dry and bland. The Tortilla chips were of poor quality. Whilst eating, one of the servers carrying the high chair previously occupied by the child waiting for their toastie bumped one of our chairs. It was obvious that it had collided with something but she didn't even blink an eye or offer an apology. Overall the experience left us unimpressed and disappointed, it was expensive for 2 sub-standard sandwiches, 2 coffees and a soft drink. Businesses are struggling, we're aware of this and that's why we try to support the smaller cafes but this place has to up its game and until it does, it's unlikely we will return.

We went to this caffe on 8/9/23 for lunch we all had different things to eat and all thoroughly enjoyed what we had. The lattes were first class and in proper mugs. Staff were very friendly and fast even though they were run off there feet. Would definitely go back and definitely recommend. The 2 Geordies and 2 scousers

Visited here yesterday and were totally disappointed. Waited a very long time on food, teapot came with hot water but no tea bag. Went up to desk to ask for one and lady , who was on teas and coffees , was sure I should have one or reckoned it must have fallen off. Whenever do you get a pot of tea with teabag by the side!!. She did give me one but no apology. I counted 6 members of staff but have never seen such disorganised chaos in a very small place. No one knew who was doing what.3 lots of people left in time we were there, so wish we had joined them. One member of staff was very bossy and had a voice that would cut steel which was not pleasant to listen too.Felt very sorry for younger members of staff. Level of hygiene, ie washing of table was really poor especially at a time like this. Quick spray and table half wiped. Cloth also not rinsed between tables. Awful!!!!

We were passing through and were hungry and thirsty. Our daughter asked for a chicken sandwich and my husband and I had toasties. I should have been suspicious when we weren’t asked what kind of bread we wanted for our daughter’s sandwich. She was served a children’s sandwich (which we didn’t ask for). It was on cheap white bread and rather than a side salad (as the adults were given), she was given crisps. The toasties for my husband and I were burnt, the cheese wasn’t melted and the side salad had just been thrown together. Had we not had these as a take-away they would have been sent straight back.Our coffees came a good 10 minutes before the food and when I explained that we were taking away and that I’d appreciate the food and drink at the same time the waitress looked at me blankly and then proceeded to criticise me to her colleague.I’m glad we weren’t sitting in as the place was filthy. The staff were rushing around and were relatively clueless. This is a very badly run cafe where the basics are lacking.And the coffee was disgusting.

Staff friendly but that was the only positive thing. Coffee was poor and cakes very poor. We had a scone which turned out to be pre packed in plastic which was stale and had some very cheap jam and butter next to it . Can’t excuse based on Covid anymore as other places doing fresh stuff not pre packed anymore. V disappointing. Avoid this place and head further out of tourist spots

Ordered cheese sandwich for granddaughter on brown bread, got two slices of nasty white bread with cheap grated cheese from a packet and equally cheap crisps. £2.99 for a small flat white coffee. Waitress pleasant. I'm local and wouldn't visit here again. Poor value for money.

really good food and customer service, everyone working was very approachable including the younger boy doing the ice cream who was so nice and helpful. fantastic

Visiting family & thought we would get a quick bite to eat whilst visiting Lomond shores. Shame the burger van wasn’t there as this cafe might have been able to cope. Ordered 2 hot dogs and a toastie, after 30mins without anyone acknowledging our order was taking a while I asked how long it would be. The lady with the grey hair snapped at me, and was quite rude. She then walked to the side of the door and started vaping in front of customers, and walked back inside proceeding to touch her hair and face and didn’t sanitise or wash her hands. The 2 young girls at the front also snapped that they were busy. They had at least 8 members of staff on with 3 tables inside and 3 tables outside, who had all mainly been served by the time we arrived. Poorly managed and hectic, over priced for an undercooked hot dog and stale crisps. The boy outside on the ice cream stall, was wearing gloves but touching his mobile phone. The staff need a refresher on food hygiene level 1 as minimum. Not once did I see any staff sanitise their hands, or go through Covid procedures. Although we were standing there for over 30 mins we were not asked to do track and trace and didn’t see them do it with anyone that went to sit down either. They seem to be putting profits over the safety of their customers and staff, and do not know the meaning of the word hospitality which is a shame because it gives a bad impression to those visiting Lomond shores and Balloch.

Decor was terrible, cakes out of packets, hot chocolate tastes nasty and staff charged us more than the bill added up with no explanation. Avoid if you can

I have eaten here several times since the latest reopening. It was the only cafe open. The food is good, and offers toasties, sandwiches, baked potatoes, all with lovely side salad, hot dogs, and soup with bread (not always crusty bread, although it's advertised as that) They have a really good selection of cakes, including a fair number of gluten free ones. I've never been disappointed with any meal here. There are no cooked dinner type meals here, but you will certainly be well fed and not go hungry.

Terrible service, only ordered a latte and it took them 35 minutes, still taking orders even though they couldn’t cope with the ones they had. Awful

Restaurant half empty yet we were left waiting outside for 20 minutes. Staff walking in and out past the queue and not one of them acknowledged us. In the end we just went in and made our way to a table. Food was served to us that wasn’t what we ordered, and waiting staff just rolled her eyes and didn’t apologise. Awful, awful service. Only plus point is it’s cheap.

First catch up with friends since lockdown and it was lovely to visit this little cafe. Well organised, busy and efficient. Good coffee, nice selection of cakes and good procedures in place eg paying at table, one way system etc. Given how busy it was some more staff on duty would be good but appreciate it’s difficult for businesses to gauge at the moment. Give it a go if you’re in the area.

Coffee was rotten. Took one sip and binned it. Couldn't put a finger as to why it was so bad but never had a coffee that was undrinkable before today. Shame as was a nice wee place and staff were very friendly.

Good food and pleasant service, the wraps were well filled and freshly prepared and the coffee was roasting hot. Really enjoyed the visit, and recommend a visit.

Food and drink good but staff not particularly friendly. This is an area with visitors from around the globe, unfortunately, not a great example of Scottish hospitality.

Very bossy abrupt young lady tells doesn't ask you to wash your hands, not a good impression for first person you see in the caffe! Directed to your seat! Another lady comes to take your order and tells you to pay now! Haven't had any food yet! Didn't appreciate that! Food comes quickly and is wonderful! Served by the only member of staff with manners!some staff need customer service training! Bothers me that this is a tourist hot spot, what impression does this give them of Scotland? Won't be back!

Tasty toasties and friendly staff. Reasonable prices. Convenient location by the shore of Loch Lomond

Stopped here for a cuppa & cake on a visit to Lomond Shores. The cafe was busy inside but managed to get a seat outside and didn’t mind as the weather was fine. Our tea was as weak a water and tasteless & the cakes weren’t much better. Covid cleanliness was poor, when people were finished with their table, no one came out to clean them before the next person sat down. Will go elsewhere for a cuppa when next in the area.

Stopped for a quick latte, which WAS lovely by the way! But despite being advised having your nose hanging out of your mask was pointless, the meet and greeter paid no heed. And washing the top of seats but ignoring the underside where everyone holds the chair to move it is also not reducing the spread. And I won’t mention the door handle which wasn’t cleaned once during our visit.

We ordered coffee, tea and danish pastries. The pastries were not fresh and wrapped up in cling film. The drinks were OK and at least they were hot. The main issue is when we tried to pay with a £20 note. We were told very bluntly that the paper note is now out of date and they are not accepting it. This is incorrect and no date has been set for the expiry of paper £20 notes. We found the staff blunt, rude and impolite.

Had a quality lunch of wraps and coffee. Both as good as higher priced venues. Staff were friendly and accommodating and when Morag has completed the YOP scheme she will be leading the team.

Popped in here for a quick snack as we’d booked duck bay for later , lovely food sanitizers available and a nice table at the window, only fault service was slow

Stopped off at Loch Lomond Shores and went in to get a cup of tea. The tables were needing cleaned, it was busy, I asked a member of staff if they could clear a table and she barked at me she didn't have time as she was in the middle of cooking. Needless to say the did not get my custom and never will. Other customers moved seats more than once because of dirty tables.

Stopped for a quick drink after a stroll. Service was friendly. Ginger beer was the Aussie one I really like (bundobust). Hot choc went down well with the wife & kids. Can't complain. Oh and a great view of the loch. Only downside was the dog couldn't come in. Poor forlorn girl sat outside.

went in for coffee and cake,Ice cream for the grandkids.Women serving ice creams was starring and tuting at the children for touching counter and stuff.Staff at the coffee counter very unpleasant not welcoming at all.

Nice location but tables cluttered. Customer service poor - more interested in clearing up than serving customers! Long wait and then no food as too late?

Tables needed clearing ... we had to clear one to sit at it. We only had sandwiches which were ok apart from father-in-law’s egg mayonnaise was tasteless. Cakes were nice and scones were huge ... father-in-law could only finish half! It was expensive for what we got really!

Just went for teas etc....Not very big seating area but clean.. 2 teas and 2 cakes £8 Situated in the main mall or from outside

Stopped by for a bite to eat and coffee with my family . Vanessa was very helpful and extremely friendly. She was very attentive and despite being very busy herself took time out to chat with us . We had 2 young babies with us and Vanessa also went out her way to ensure we had everything we needed. Food was lovely too. Would highly recommend if visiting Loch Lomond Shores

We arrived just before closing time with hungry children but they still served us. My son (aged 2) spilt his drink all over the floor and the staff replaced it without us asking. Thanks very much

Visited for lunch. Slow service. Noisy atmosphere. Pleasant staff. Asked if wanted brown or white toast, brown chosen, given white..... Toilet ok

The portion sizes were pretty good for the toasties and ciabattas.Wasn't so keen on the salad dressing that was copiously poured onto salad, and the coleslaw didn't have a great taste. Was edible - just not as nice as usual.Was lovely to sit outside in the warm weather and watch people go by and see some of the Loch.

Lovely place to eat or even just enjoy a delicious coffee. Pleasant decor and comfortable seating. They have a tasty selection of cakes/pastries & Tunnocks Tea Cakes! Nice and clean and the staff are always very pleasant and helpful. Bacon rolls are the best.

Tired , over priced and rubbish coffee. Don’t bother . It really was poor . Staff were fine but it’s not worth it

My friend and I visited this coffee shop on the trip to Loch Lomond Aquarium in Balloch. The staff was so friendly, the food looked very fresh. We ordered soup and it was served with a roll and butter. The soup was really delicious. The food is not expensive here as you might expect higher prices near the tourist attraction.

Popped in here for a hot drink and a bite to eat. Was quite busy when we visited. I enjoyed my panini and the kids liked their cake. Good value for money and a friendly service.

Had my family in for quick lunch panini and coffee and sandwiches for kids lovely and great service well done

This place is great value for money. We got 2 Lattes, a soup and bread, a toastie and a danish for £11 which we thought was reasonably good considering it's a very busy slightly touristy area right by the Loch. Food was delicious and exactly what we needed on a cold day. Lattes made fresh in front of us by the lovely barista and they looked amazing. Would recommend

At first glance we thought this was a Thornton's café, but realised this wasn't the case, it can be accessed by walking through the chocolate shop!

Stopped here for coffees, service was slow and staff pretty uninterested in us as customers, such a pity, should have been so much better

After a look around the shops we stopped off here for drinks, it's a Thorntons cafe & the prices didn't appear too high but that was the only decent aspect, our table was still cluttered with dirty dishes & crumbs so we moved them onto another full table & then wiped it down with a serviette, there was chaos in the queue as customers were joining from both sides, easily sorted with a sign, but that requires common sense. Took almost 10 minutes to get served & the service wasn't quick once at the counter, hot chocolate was extra for marshmallows! It started to rain, so quickly filled up but the queue started to block the entrance so several people left, I would've too had I been on my own or with hubby, total lack of training, lack of organisation, one serving, one taking payment, one clearing tables, sorted, not rocket science.

Came in here today with my mum for a quick cup of tea. My mum also ordered a cheese and tomato toastie. What a disappointment. The tea came in old, dirty, chipped cups and was lukewarm. The toastie was barely toasted, pale white and lukewarm again. The cheese was in clumps and unmelted, and there were two lonely bits of tomato in the middle. We considered asking for a fresh one as we thought it might have been a one off, until we saw the table next to us get the same thing. So disappointing considering this is a prime spot for tourist trade, and the place charges an extortionate £4.95 for the 'toasties'.

No tengo nada aparte de bocadillos, paninis y bebidas - pero los bocadillos que fueron recién hecho en pan fresco, lleno y generoso, blanditas y presentada en un plato con ensalada de col y frondoso que satisfizo todas crujiente. Café, té y bebidas frías eran perfectamente aceptables y todo a un precio razonable, teniendo en cuenta la ubicación y el personal parecía agradable y acogedor en nuestra experiencia.

Se parecía como un buen lugar para almorzar, así que pedimos la comida y se sentó. El personal no era muy feliz, entusiasta y servicial, lo cual nos deberíamos haber tomado como un signo de ir a otro lugar. Los cafés eran mediocre y también...

Paramos aquí para una forma rápida a través de nuestra bebida parte de búsqueda del tesoro para disfrutar de una bebida caliente. Y no nos decepcionó. Menos concurrido que cuando visitamos el año pasado, el café estaba limpia y tenía un montón de asientos dentro y fuera. Buena relación calidad-precio.

Went here for a quick hot drink on a very cold day. Lovely little place with a great selection of food at very reasonable prices. Staff were brilliant, friendly and happy. Will be going back.

It seemed nice as we wandered round looking for somewhere to eat for lunch back last summer. Food and drink were ok, but staff were not very friendly and there seemed to be too many customers who had issues with the service and their orders, which was evident to all other customers in the venue.

Staff... FriendlyDecor... Dull dingyTables... WbbblyCheese and onion toasty... Good tastySide salad... Bit brown around the edgesView... FairTea... Nice hotValue... GoodOverall... Not bad.

Was a nice wee day, taking the dog a walk round the Loch and fancied a hot chocolate, so whilst my fiancée stood out with the dog in the cold, I waited in the queue. And waited. 'Til around 15 minutes later.. So there was a server, seemed as though she was slightly managerial (in title, only). Anyways, she left the till to go on the phone - and walking around the cafe talking NOT about the business, it was clearly a personal call. So she puts this young chap on serving while she walks between the waiting customers to get a better signal, meanwhile this lad has been trying to make a hot chocolate since before I was waiting, still at it (hint - don't try and stir a hot chocolate with a dessert spoon if it's in a latte glass .. ). So nobody is getting served. There was another employee who's sole purpose appeared to be moving one spoon at a time around the till area, as this was all that was witnessed for the duration.So the lady on the call finishes, and in amongst the chaos, there is now a massive 'queue' of people - lots of confused patrons waiting anywhere to be served - to which this lady picks a point in the queue, moves them to the side and decides that's the new queue, so after waiting near 20 minutes for a simple Hot Chocolate to go, I've been told that I need to join the back of a new queue of people who weren't even on the premises when I'd started waiting - and I did ask her to clarify what was to happen "the queue comes down this side though" we were told. Okay, that's fine but there's nothing to indicate as such, and you walked through the queues at least 3 times whilst on the phone and showed no interest then. Knew full well who was in the queue, without giving anything away I wasn't hardly in the least recognisable attire. At this point, people were agitated, folk the were getting nowhere Andrew the attitude of this woman wasn't just downright horrendous. I'll never be back there, I'll never give them a penny and I'll never, ever even think about recommending this place to anyone, unless they ask where to avoid.Shocking service, horrendous attitude and it doesn't seem like any of them have had any experience or training at all. If you're thirsty, looking to cool down or the likes, you'll get a better service dookin' yourself in the Loch, cheaper too!

Came with my husband for hot drinks. Although it was very quiet and there were 2 members of staff the waitress was not pleasant at all. Gave me tea with no milk and didn't seem impressed when I asked politely for some. Would be nice if staff were more welcoming and friendly. Drinks were okay.

Popped in for lunch while exploring the local area. Seen a lot of bad reviews so was a bit unsure however we had a very pleasant time. On arrival , we ordered straight away. Food came out within 10 minutes. I had a baked potato and cheese which was a very generous helping. My partner had a chicken tikka ciabatta which he enjoyed. Caramel latte was delicious. All the staff were really friendly and the food was reasonably priced. There isn't that big a selection in the menu - toasties , ciabattas , soup and baked potatoes. If you are in the local area and looking for a light bite I would definitely recommend here.

Think you can't make a mess of a toastie?Come to this cafe and they'll show you.Awful, tasteless cheese ... slimy sliced ham with big, hard lumps of fat in it and awful bread :(The sad thing here is that this is a prime spot for tourists. God knows what visitors from places like USA and Canada will make of our food if they visit here.The staff were lovely though.Shame about the food ... and coffee ... bleugh!

Poorly run. Place not particularly clean, cutlery filthy. Staff member that day was very nice. But when I challenged him about my toastie only having 1 filling he proceeded to charge me for a toastie with two fillings at £4.75, scandalise price for a toastie anyway, the board saying 40p per extra filling. So my price should have been reduced by 40p for only 1 filling. But they wouldn't do this. This is the second time I have been in. The last time I was very disappointed with the very rude woman who served me and proceeded to say there was nothing available on the breakfast board, I mean what kind of cafe is this supposed to be I ask. Certainly not as good and well run as the Clydebank one. Disappointing it being in a hotspot for lots of tourists. Next time I will be going elsewhere in the shores to eat.

Nothing bad happened yet nothing special. And we weren't expecting either. Served quickly, nice hot chocolate (could have been hotter) and reasonable price. We tried to find the right way to describe this cafe, and we agreed on 'like a cafe in a zoo or museum'. Noise hustle and bustle with a expected selection of drinks cakes and light meals on white plates and trays. Was just right coming in from the cold for us.

You have a business in a prime tourist location and this is how you run it? Very poor. You 'don't do' chips... really? Scottish weans don't want chips? You had no lemons for a black tea with lemon. You don't make milkshakes apart from the ones that customers can purchase at the Thorntons and the ultimate sacrilige... you had NO baked potatoes at 2.30pm!! And as others have said... yes, dirty cutlery. Your mushroom soup was lovely but you really need to sort your cafe out... some visitors may have driven an hour or maybe much more to visit so it's not really fair that they should have that level of disappointment. All of your young staff are always very pleasant and make the cafe.

this coffee shop is not very clean price wise ok not a lot on the menu chairs are not safe poor repair job

Food (soup, sandwiches and toasters) for 4 came out to our table spread over a 10 minute period....and that only after we intervened by asking a waitress for assistance. Soup was lukewarm at best.£28 for 4.Not a great experience.

Needed a quick bite and while busy we were able to get some salad, wine, beer plus a tasty mac & cheese with garlic bread.

Was over on Loch Lomond shores myself, needed a quick bite to eat! Mac Macaroni cheese was good and great value! (Other people had toastie a they looked good) Girls working there were really nice, couldn't ask more for what it costs. A cheaper options to other places here

I stopped at the Loch while on a day trip around to various locations. I popped in here for lunch and was quite surprised at how uneventful the meal was. I ordered the baked potato with sweet corn and red onion. It had an overwhelming amount of onion and the flavor was rather bland. It wasn't terrible, but it was definitely not worth the price. Some of the other restaurants around (like cafe zest) are a better value for your money.

Dined here last week for lunch, sandwiches were made fresh and reasonably priced. I noticed there was a que at cafe zest but I must say this cafe at thorntons was a much better choice . Relaxed atmosphere , staff friendly and attentive . Good place for a catchup with friends.

Nice coffee to have a break of walking around the lake, not a big view cause you have the aquarium in front of you, nice place to talk about the place

Enjoy our snack here. Good menu, staff prompt and attentive and food hot and nicely presented. However looking around the cafe it was obvious that it was dirty. Visible dust and grime on the bars under the chairs and in window ledges, tables cleared but not clean and the toilet smelt strongly of urine. Would not go back.

We popped in here after walking from our hotel and it rained. Taking shelter here, we could see that it was popular as it was so busy. The hot chocolate hit the spot and was reasonable priced too. It warmed us up for the walk back once the rain had stopped. My husband always thought Thornton's cafes were expensive, this proved him wrong and even he said he would be back again for another hot chocolate.

Was very busy when we went in as a family. The kids loved it also and we sat and enjoyed our drinks while kids enjoyed the cakes. Very good service. Thank you

Incluido num pequeno centro comercial, este pequeno cafe é ideal para um lanche. Com diversos bolos e sandes e bebidas para acompanhar. Com frio não perca o hot chocolate!

My husband I went to the Caffe at the Shores, looking forward to a roll and sausage and a coffee for a sunday morning treat whilst out with our dog. It was around 11 in the morning and the place was still quite quiet. He sat outside whilst I went in to wait. There were 3 or 4 people in front of me who were being served very very slowly and during that time, more and more piled in until there were about 20 of us standing in a big huddle in front of the counter which was filled with delicious cakes. Eventually after about 15 minutes I got served, and waited at the counter for another 15 minutes when finally our coffee appeared. No rolls though - they were still cooking. Took the coffees outside (no spoons or sugar given) - drank them then ate the rolls and sausage a further 15 minutes later with nothing to wash them down. Don't get me wrong, it was all tasty and good value for money, but I was just hungry, fed up, and bored waiting - there were several members of staff, mostly young, and all pleasant but the service really was terrible - we won't go back.

Visited last week with a friend from North Carolina and we had an excellent snack of hot rolls with sausage and teas (no extra charge for fruit tea) .We left and strolled along admiring the view when a Café employee rushed after us to return my purse,which had slipped out of my handbag and was underneath the armchair where we had been sitting.A day's sightseeing and a lot of inconvenience had been saved by that very kind,honest,prompt gesture.Iwould certainly be glad to return to this establishment.

Service was very slow food only served to us after I complained had to ask for fresh tea as it was cold it took so long for them to make a ham sandwich. Sandwich was dried up and the SCONE was no better. Both the bread and SCONE had obviously been sitting around for a while. Save your money go to BALLOCH for food.

Not a very pleasant cafe. Decor is tired and dated. Felt greasy and grubby. The cakes looked like they'd been lying around a while. Ciabatta rolls advertised but not available. Took 40 minutes to acquire two toasted sandwiches. Staff were doing their best in quite depressing conditions.

Friendly service and shelter from heavy rain brought strong coffee and a cardinal error - white chocolate in a fruit scone?! Furniture looks worn and requires urgent replacement to provide the desired impression in the face of strong local competition.

The cafe itself is in a lovely location at Loch Lomond Shores but there's by far nicer places to go.We visited on Sunday and it was quite busy but not so much so that staff were run off their feet. The tables and surrounding areas were dirty and sticky. There was cutlery and crockery still strewn throughout and the cup we were given was chipped. Staff seemed totally unaware to the messiness of their surroundings and weren't very attentive to the comings and goings. I was left very disappointed by the whole experience and highly doubt I'll be returning.

Spotlessly clean and very wide choice of food. Hot or cold. We had sandwiches and they are freshly made to order. Sandwiches are packed with filling and a side salad is also on your plate, quite a meal in itself.

We visited today for a quick bite to eat. Two lattes, one was given in a glass, the other in a mug, the one in the mug had hardly any coffee added??? Floor was quite dirty when we were in, but gave the cafe the benefit of the doubt as a family with children had been in. Teaspoon however, couldn't be given the same excuse, was dirty after taking out the clean cutlery tray. The lady's who served me didn't even look at me, she just took my order, made the coffees, took my money and started to serve the next customer. No smiles or thank you. Doubt I will eat there again, which is a shame, it could be so nice.

Visiting Lomond Shore and decided we would have a quick lunch.Other than Jenners on the ground floor there was only one other place on the ground floor Caffe@the Shores. It was busy but the queue went in quick. Choices were good, soup and bread, paninis, sandwiches, baked potatoes, a special menu for children. Prices were between £3.95 and £4.95.We chose the sandwich with tuna mayo with red onion. It also came with a salad. The bread was so fresh and really enjoyable. We had cappachino but there were flavoured teas and flavoured syrups for coffee at an extra cost.Black mark for not clearing tables quick enough, and the lady serving could have maybe smiled and look as if she was enjoying herself a few people said the same.Would return if it was just for a quick sandwich.

Nice place to stop for a hot chocolate, chocolate cake was really nice and fast service, the staff were really friendly and helpful even though the cafe was chokka

Just had coffee/tea and scones- excellent value at £6 for tea, coffee and 2 scones. It's a big barn of a place, so a little short of atmosphere, but black coffee was a good strong brew and the scones were excellent.

Spare a thought for the workers who are being payed with fake notes by the employer and not being reimbursed. The employees are then having to pay it back out of their tips! A total disgrace to call yourself a manager/business man!

We went here for a quick bite to eat but as we timed our arrival just as a coach party arrived it was anything but quick.Standing for ages in the queue made me notice two things - one (which shouldn't necessarily go against the cafe as it is a personal gripe of mine but hey ho) is that they can't spell the word Coffees. On both the window and the canopy above the counter it was spelt as Coffee's. Incorrect use of apostrophes is one thing that really annoys me! The other was that the girl taking orders and taking money never once used the word "please". She just said how much things were. I thought this was pretty rude.The food that we got (baguettes and coffee) were very nice but I doubt I would go again - especially if I had to wait 20 - 30 minutes for them.

The coffee is great,the cakes,scones and biscuits are enormous,and the prices are very reasonable.I would definitely go there again.

We called in for a quick lunch, and were a bit disappointed by the quality of food on offer and the way it was presented. This used to be an excellent Café, and in a very busy place, but standards have slipped quite badly. Still a good selection of cakes and biscuits, but the toasties and salad preparation needs some urgent attention.

Went in and waited by the used dirty tables. Tried to talk to an assistant....totally ignored , so we walked out and drove into Balloch.

What a great selection of cakes, pastries and ice cream. Good coffee. Service was good considering we visited on a busy Saturday afternoon after swimming in the Great Scottish Swim. Great place to go off your diet and not care.

food was ok but no hot food after 4pm this was on a sunday don't know if that makes any difference. but guy serving was very apologetic which made me feel a little better about it. there are toilets etc and suitable for dissabled people too which is great.