Cafe Nero in County Durham

As said below, there's an incredibly rude male barista (no hair) - who really needs to sort himself out. Friendly customer service in exchange for money seems to be too much of an ask. Go elsewhere.

I usually love getting coffee from here and have a pleasant experience but the older male barista with no hair is always so rude. By having a member of staff be so unnecessarily volatile it's off-putting for customers to come in. Please sort this out.

I went to Caffe Nero as I have been to many of these chains before. I have had two instances with the same staff member who has been rude and very confrontational. One instance my order was prepared wrong so I kindly asked for it to be redone, (I ordered a hot drink and was served it as an iced one, my friend was with me and confirmed with me after that i asked for hot). I was very nervous about asking as I am autistic and struggle with social situations. Upon asking for a new drink I was met with the staff member being quite argumentative and disagreeing with me, inisting I had ordered cold. I was lucky my friend was there as she confirmed that I had ordered a hot drink to the barista. I got my drink in the end but while waiting for it to be served I was very uncomfortable as the atmosphere from staff seemed very annoyed. Secondly, on one occasion I went and me and my friend both wanted to order in takeaway cups but asked for sit in. We have to ask for it this way as our lunch time is very limited on most days so we can only sit in the cafe for around 5 minutes before we have to return to our classes, I also always as for a takeaway cup as I have a lot of sensory issues in relation to cups and this is the easiest way for me to get takeaway drinks. While waiting for our drinks to be served two of the baristas began gossiping and talking about how they didn't like customers who ask for such things, it just felt very rude and as if they were blaming us for 'getting rid of their jobs' as quoted from one of the baristas, and they were gossiping about customers infront of our faces. At the end of the day they are still making the coffee, so no jobs are lost. Overall products are same old same old, if you have been to any Caffe Nero before then all items are just the same. I haven't been back since the second incident as the anxiety and confrontational staff are preventing me from doing so...

To be found just out of the main town square at 34 Silver St quite a small one but with friendly staff and pet friendly.

What a friendly branch of this coffee chain. I really enjoyed my visit because of the genuine warm welcome by the staff and overall good atmosphere. Coffee was up to ususal Nero standrds and the cinnamon swirl really fresh. I look forward to returning here.

horrible rude staff made me feel really upest and set my anxiety off i will never go in again due to this it was the worst

Small, untidy space, no ambience and the toilets are absolutely disgusting. We were packed in like sardines. Never ever again

ordered via deliveroo, waited 2 hours just for the delivery driver to arrive and say they never gave them the order

Unless you like sitting with dogs don't go.3 dogs there while we were there today owner throwing squeaky toys for the dogs coffee ok.

Caffè Nero in Durham city centre is very good from a service perspective and, of course, the coffee is consistently excellent. The seating area is distinctly different from other branches of the chain in that, instead of the usual comfy settees and easy chairs, there are lots of small, square tables with hard wooden chairs of the type that takes you back to your schooldays. No doubt the designer did this in homage to the University status of the city. Personally, my posterior has moved past the era of school seating and I would prefer a more comfy, adult form of seating. There is no other seating area and, bearing in mind that this one is rather small, I wonder if they would continue to allow students to take up tables while doing their studies with one cup of seemingly everlasting coffee while other customers can’t find room? Just curious.

Friendly staff. Food nicely heated up and excellent coffees. Tables clear and cafe had peaceful, friendly atmosphere

My twin brother Stephen and I decided to jump the train down to Durham while on a week's holiday in Newcastle to explore that most pretty of towns ,while walking down Silver Street we came across this Caffé Nero outlet and dropped in . Your typical Caffé Nero ,neat and tidy, light and airy, a glass fronted serving bar showcases the goodies on offer and there's plenty of seating options spread throughout this cafe despite its relatively small size. We were here on a Thursday night, we ordered a cappuccino coffee each, served steaming hot, we just kicked back, chilled out and planned out the day ahead while sipping our coffee's. My cappuccino was really good, a big fan of the coffee served in Caffé Nero, its consistant in all their outlets, their cappuccino coffee is a particular favourite of mine, so tasty . We both really enjoyed our coffee's in here before we moved on and for a first time visit to this particular Caffé Nero we were impressed. This Caffé Nero is easy to locate along Silver Street. Opening hours are; Monday Saturday, Open from 7am. Sunday, Open from 8am. Most definitely well worth checking out if you're in the area.

Great coffee. I had a vanilla latte and my partner a flat white. Nice friendly service with good COVID precautions in place. I’ll definitely be back.

I understand covid is a stressful time but we were shocked by our experience today. Me and my friend were wearing masks and were stood outside when a gentleman staff member (middle aged, bald) said there were no tables, so it was takeaways only. We asked if we could wait for a table, and he said sure if you wait outside. We of course said yes. We waited happily outside for around 10-15 minutes. Other customers began to go in, and a couple turn round and said oh sorry are you waiting, we replied yes we just want a table so we are waiting, but you can still get takeaway. They said oh sorry for pushing in front and left. The man than cane up to me and my friend, raised his voice, telling us how dare we tell customers they can't come in and that we cant reserve a table. We said "oh we are really sorry we just told them we were waiting for a table" We went on to shout at us telling us we can't do that and we don't run the shop, before going back inside. We were shocked, we felt this was really unprovoked. And we did everything we could to follow all the rules. We left, and still shaken up by the rudeness of this man. From working in customer service, in a coffee shop myself, I was shocked by how someone could speak to customers like that and I hope no other customers have to experience this again.

Not a cookie-cutter Caffè Nero. Small, pleasantly dark (rather than gloomy) and simply furnished. The kind of cafe where you can pleasantly hide on a hot day or quietly study as I saw people doing when I was there.

I've had a coffee here a number of times before work. However after today I will never return to this shop. After entering the shop there was only one person waiting to be served. It's not obvious if there is a specific side to queue so I stood next to them waiting to be served. After a couple of minutes 6 or 7 people came into the shop and formed a queue at the other side. At this point the guy serving said I had to queue at the other side and insisted I go to the back of the queue. No thanks I went and found a coffee shop where the staff value their customers and do not embarrass them in front of a group of people.

We were visiting Durham and called here for a drink after a long walk all around the city. The place was very busy with a long queue but the two girls serving were very efficient and were friendly and helpful. Had a job finding a seat as there was a lot of students on laptops working. I had a hot chocolate that was lovely and my husband a cappuccino.

Small cafe just of the main square in Durham Selection of toasties, sandwiches and pastries Really good Nero coffee

Just a quick drink and piece of cake before catching the bus. Basic seating and tables, not much of an atmosphere. No problem.

Came here last Friday with my mum for a late lunch. Staff lovely, attentive and diligent in their serving. Massive queues but the two staff on duty were calm and relaxed, helping an old lady who couldn't carry her tray. Excellent visit especially if you want a quick bite to eat

This place just doesn't feel like a chain - the staff are great at making delicious coffee and also friendly - one of the best coffee shops in Durham.

Really nice branch of Cafe Nero. Friendly staff and nice atmosphere, if a little busy for my liking. Right in the heart of the city.

I love coffee and I drink it all over the place.However I have got to say that the flat white at Caffe Nero is the best ever.It's a shame that there are not so many Caffe Neros compared to Costa.Come on Caffe Nero..open some more outlets.

This place has an air of depression about it. It's dark with poor ambiance and strange, uncomfortable furniture. The staff were helpful, but the cream on the hot chocolate was off. We sent it back, but the replacement drink wasn't much better. I gave up at that point. We won't bother returning. It could be so much better.

We visit when we go intobDurham, as my husband like the Cappuccino, the atmosphere varies every time we visit, sometimes students studying, couples and friends meeting for a coffee etc. Staff very pleasant, very clean, water Maxine available and newspapers to read.

Have to say the taste of coffee there is great strong and real coffee. Unfortunately although the staff is very nice they don't have enough members in a team so you can find many tables in a mess.

I went to café nero in street (clarks village) very disorganised and rude my friend and I ordered two iced lattes they were extremely strong it was like drinking a double shot espresso and far too sweet and the straws were bad quality defiantly not going there again as my friend and I had really bad headaches and felt sick after having the drink wasn't worth the price.

Lady making my drink spilt cream on her arm, wiped it off with her finger and licked it straight off, then continued to make my drink without hesitation. Absolutely vile, drink went straight in the bin. Coffee area a mess and dead flies around seating area too. Safe to say I will not be back.

I like the chain Caffe Nero and often choose it when traveling because the coffee is invariably good and snacks fresh and tasty. I have been in this Durham branch numerous times and like the friendly nature of it - but it is cramped and one can often fail to get a table. Students often occupy tables for absolutely ages! That said, coffee is good here pastries are fresh.

Seemed pretty disorganised - one person took my order, then left the till, another took it then served the people behind me. Ten minutes from first ordering to getting my cuppa is pretty bad! They were still serving the person after the person behind me as I'd finished my cappuccino and was leaving. And - perhaps most importantly - the coffee wasn't brilliant. Definitely better service and coffee elsewhere in town.

This is in silver street in the main city of Durham.This opens Monday to Friday 7am til 6.30pm.Weekends on Saturday close 6.30 pm & Sunday at 6pm.The staff were friendly...The cakes and hot drinks were good..The coffee shop is quite small and cosy.The one toilet needs a bit of cleaning and a bit updating needed.The sink was very small..

At 7.45am this was pretty much the only show in town to get a coffee - which was ok. Flat White and other Durham cafes are better, but for a chain coffee shop this one isn't bad.

Very busy on the two occasions we called in here due to Lumiere weekend. Lovely coffee and hot chocolate, with small mince pie and cream, very delicious. Reasonably priced and staff where lovely, love the Nero chain😊

Gorgeous coffee, relaxed environment. Staff are fantastic too always welcoming whenever we come in. The coffees that good we normally stay for a second cup 👍🏻

We needed a prompt start early on a Sunday morning. This was the only and maybe the best cafe option. Happy, smiling staff, good coffee and fresh, moist pastries and the cafe was clean. Satisfactory all round.

Esta es una rama muy concurrido de Caffe Nero, frecuentado por estudiantes, turistas y gente local. A menudo me vienen aquí a primera hora de la mañana, cuando están disfrutando de sus clientes habituales de café para comenzar el día. En las horas pico del día a menudo es difícil encontrar un asiento. El café es excelente y los lugares sirve la típica selección de magdalenas, bollos, etc. El personal y fantástica - amable y eficiente. En general es un gran sucursal, si un poco lleno.

Dropped in here on mothers day after being around and about in Durham city centre. Service from the staff was excellent as my eldest granddaughter ordered the drinks and the waitress really engaged with her. The coffees were excellent and really good value.

Relaxed atmosphere, gentle music, brilliant staff. Great coffee too, almond croissants lovely, a great place to be after session in the gym/pool.

Einfach ein toller Einstieg in den Tag, leckere Buttercroissants mit Marmelade und ein traumhafter Cappuccino bei angenehmer Klavier- und Harfenmusik❤❤

Caffe Nero es parte de una cadena y esta rama está cerca del centro de la ciudad. El café es bueno y hay una amplia variedad de comida. Puede ser un poco lleno a mediodía, pero el personal es amable. Uno o dos son un poco ruidosas y 'italiana', pero es un largo y estrecho cuarto así que puedes esquivar los decibelios si quieres.

Cayó en como conseguí un café gratis con prioridad o2 y estaba muerto impresionados. Servicio rápido y amable. Café rebosa ambiente. Sin duda volveremos y traer otros.

This cafe is situated on Silver Street Bridge, which is right in the heart of Durham City centre. You can sit outside and watch the comings and goings. One afternoon there were a couple of guitarists (probably students but such virtuosi) playing heavy metal on the bridge, and this has to be the highlight of our visit. The atmosphere in this cafe, either outside or inside, is as good as the coffee!

Nero is pretty decent chain ofCafes. The one in Durham is central, just down from Market Place. Prices are adequate and drinks pretty good. The Barristas have bit more flair than Starbucks and give you tray and napkin and spoon even on small orders and are really polite. Feels more authentic than other coffee shops and music is decent. It's quite a small shop but cosy and good little area in front of window or handy seating with tables for reading or doing work.

We enjoyed a lovely coffee, a nice chat with the server, a wonderful croissant and very comfy seats.

This was an 800am business meeting. The coffees and service were good and the place was quite quiet (except for the Muzak which I could have done without). A convenient, central location; not all coffee shops open before 800am. This one does.

Great cup of coffee and lovely service from friendly staff. 3 visits in last 6 weeks and each time has been superb. Would not go anywhere else in Durham for a coffee

Nice coffee shop, centrally located. The guy behind the counter was lovely and brilliant multi-tasking on his own!

Great coffee shop with excellent staff. The food and drink are always high quality. Would highly recommend to anyone.

Best coffee in Durham and apricot croissants are my favourite. Friendly happy baristas who always remember our order. Visited this morning with puppy who was very well behaved and welcome in the front of the cafe.

The best coffe in Durham. Barista is perfect. Served coffe is always good like it should be. Good atmosphere and nice service. I like come here after a long hours of work. You can take a rest there.

es un buen lugar para hacer un descanso y tomarse un cafe o un rico capuccino antes de continuar el paseo por la ciudad

Now a regular stopping point when I go into Durham. The staff are very attentive, friendly and always look happy to be there, couple that with great tasting coffee. Thats why it is now my stopping off point.

Walking down the hill in a biting Durham wind, it is great to pop into this café for an afternoon cuppa. The friendly guy behind the counter gives us quick and efficient service and we are happy to settle into the comfortable seating area inside. There is a good selection of slices, and my cappuccino comes with a high froth as ordered. Quite happy!

During our recent visit to Durham City, we decided to stop for a coffee at Caffe Nero, which is situated just across the old bridge crossing the river beneath the wondrous spires and turrets of Durham Cathedral and Durham Castle.After you cross the bridge on foot, you begin to climb the historic cobbled lane leading up to the old Market Square. Caffe Nero is situated on the left hand side of this lane about halfway towards the market square.It is a narrow quirky venue with the rich aromatic welcome of a variety of coffees and some cosy seating greeting you as you enter. There is a casual, laid back customer atmosphere here for enjoying coffee and other beverages as well as delicious treats. The staff are very professional, courteous and top notch baristas.You can while away the April showers in the cosy comfort of this venue and imagine the continent and sunnier times as you sip on coffee dreams.

Fairly cramped as the cafe is quite narrow but it has a nice atmosphere and the staff are friendly and helpful. Situated in a wonderful part of Durham. Would recommend.

A busy coffee shop, but the staff are friendly and efficient and the atmosphere is relaxed. The coffee and carrot cake are excellent as well!

Love this place, Cafe Nero has a vibe all of its own, great coffee, great staff...fab ambiance ..somewhere to just sit and chill whatever the weather

Only called in for a take out cuppa! Felt I needed to leave a review as staff were extremely welcoming and friendly. I purchased a herbal tea which was lovely. I would not hesitate to go back!

After visiting a local Auction pre-sale, got caught in the rain. Problem was having my rather wet, trusty Terrier with me - No Dogs Allowed in the Market Hall & so forth....... luckily Nero's to the rescue and problem solved. A lovely, family atmosphere & an eclectic mix of people inside. It was buzzing & packed. Found a little table, had steaming hot coffee's & a naughty cake each = job done! Would recommend highly, especially for well-behaved dog owner's with dogs. Lots of families with children, babies in high-chairs, wheelchair/disabled facilities (couple of small steps at entrance but not insurmountable) & friendly, happy Staff. Breath of fresh air really!

Call in at least once a week. The cafe always looks clean and well laid out. Staff give you a greeting and after a couple of visits its hello, your usual. A great way to start the day.

On a wet day there's nothing better than to have a window seat -have a coffee -read a newspaper and watch the world go by (at least the world passing along Silver Street !!!) Opposite Marks & Spencer -this Café Nero can be crowded (it's small) and there's not much room between tables.Very friendly staff .

We always like to pop into cafe Nero on a trip to Durham. It's always friendly no matter which member of staff is on and I've never had a bad coffee in here. The only negative I would say is that the place itself is quite small and tables are often grouped together by people visiting in a larger group but don't have the sense to leave a gap so people can get by. Other than that I would highly recommend.

Everytime I go to Nero's its always seems to be a much stronger coffee than other places. Still good however and the staff are friendly and the place is in a good location.

Title says it all really. I like Nero's for a change from Costa but this coffee was so strong it gave me palpitations! ( I know that sounds melodramatic, but it is true)

The Durham Café Nero gets very busy and is rather small and cramped but the atmosphere is good, Staff are very friendly and helpful and there are a lot of regular customers who frequent the place and add to the friendliness. Coffee is up to the usual Nero standards and muffins are always fresh. It is very conveniently located, just down from the Market place in Silver Street. Another great advantage is that it opens very early in the morning so is good for early breakfast.

We sat in window seat with a coffee and free newspaper - perfect. The staff were very helpful and it was a well kept, clean.

This is our local! Tried all the coffee shops in Durham but always come back to this one. Staff are great, coffee great, however shop good do with a face lift...the chairs are also crammed in..not good for large groups.I get a bit miffed when one person hoggs a 4 seated table with their laptop! :(

Cafe Nero is a nice coffee shop to visit, one that I have been visiting since it opened. It is very conveniently placed on Silver Street making it very easy to pop into if you want a break from the busy shops. I love to treat myself to a cup of coffee and a nice piece of cake. Those little Italian are also wonderful and I always buy lots of bags of them when I visit friends in Italy!!!!

Visited here recently, I do enjoy coffee at Neros, the problem was where to sit.... Several tables were being used by students, one student at a table for four, books and laptop taking up all the table while they drank a coffee for hours. This wasn't only one table but several. I do understand they bring custom to the cafe but really shouldn't the staff be a bit diplomatic and get them to move on, buy more coffee or just use one seat. Three of us left... Loosing business.

There are many coffee shops in Durham and I do tend to try and support local business rather than chains but I really do enjoy an Americano from Nero. I don't tend to sit in here but the takeaway service is always prompt.

Called in for a quick coffee and the staff where great. They had time for a chat while getting our drinks and always had a smile Will be back soon.

We recently visited cafe Nero , the service was good the coffee was very good, and we had a sandwich was also was very good no complaints on this one thank you

I visited Caffe Nero a few months ago and though the staff didn't really seem fussed about the fact that I waited a bit too long while they cheated, the whole experience was quite positive. Once I did get served, they were friendly and helpful but I would think twice before going back because the space is very limited and due to a huge number of tables being squished together, conversation is nearly impossible and you feel a bit pressured to finish and leave, which, of course, isn't the caffe's fault but it ruins the atmosphere a bit.

The latte was really great. Piping hot unlike most cafés. Tasted lovely. Service very slow and a long queue very quickly formed. Nice atmosphere inside.

Coffee was quite nice but the 'barista'/coffee maker/server had such a loud voice, barking out instructions and impatiently asking who wanted a drink/who was waiting to be served etc. It was if she was there for her benefit and we were side kicks to her act. She also kept smashing cups and plates together and dropping things; the music is another interference - too loud and inappropriate. Altogether it was far from a 'relaxing coffee' but stressful and unpleasant. I finally gave up, asked for my coffee to be transferred to a take-away cup and left. There are plenty of more pleasant coffee shops in Durham to choose from.

Nice cup of coffee but the overall customer experience was marred by the state of the customer toilet. Looking at the checklist for the staff to record their inspections, they had not completed any of the regular checks for over four hours. There was no toilet paper either, as noted by my wife and female customers at adjacent tables. Visit was after 6 p.m. and the café was due to close at 6.30.

Great coffee served swiftly with friendly staff found the place was full of academic people surfing the internet a la coffee. We went for a walk round Durham then returned for two bacon and brie panini's and cafe lattes, the staff served these swiftly with a smile. This place is excellent because it has atmosphere, is quirky and I don't think the clientele had changed much either between our two visits. I would not be surprised if some of the university staff give tutorials in there. Techie paradise

If you want to know where you can drink a good cup of coffee, then go to the cafe nero.It'a busy little cafe, but you won't feel stressed out by it.The prizes are reasonable.