Cafe Nero, Trafalgar Square, London in City of London, Westminster

Absolutely beautiful place to stay and the beds are so comfortable.

Everything is very good, very good, it is beautiful, it is a great hotel and the employees are very friendly.

Great service. They also helped me navigate the Heathrow shutdown. The restaurant was also really good.

Delusione totale! Servizio a dire poco pessimo. Personale senza alcuna voglia di lavorare e per niente predisposti al cliente. La toilette è una sola per uomini e donne. La chiusura è alle 22 ma già dalle 20,30 chiudono spazi e accesso ai bagni. Non lo consiglio! In Trafalgar mi aspettavo sicuramente di più!

Update: Here my report number 88876678 on your lost and found website to which i had and automatic response saying that you found nothing. After several calls to your front desk and to your cleaning services X we understood that the ring is gone forever. The thing is i have photos of it in my room 611 from the night before. Then i put it in my airport bag before going out (with photo proof that i didn’t wear it the days after) and when i do the counting on my stuff, only the trinity ring is gone. I guess i should be happy they didn’t take more things (even though they took the most sentimental one). But it’s a shame, i went to way unsafe places in the world and never had this happen to me. Original comment: The made stole my cartier ring from my bag and the hotel wouldn’t do anything about it. Don’t recommand, a motel is surely better than this

A fantastic hotel just a 1 minute walk from Trafalgar Square. Perfect location for theatres and enjoying London. Lovely staff 👌 Would definitely go back.

Old but gold. AC too noisy but staff is awesome.

What a GREAT hotel! Beautiful and very clean. The rooms are great and very spacious. It is centrally located to many great pubs, restaurants and tourist attractions as well as work venues if you are there for that. The restaurant and living room are also very clean and well staffed with plenty of options. A nice touch is the filtered water near the lifts on each floor! Such a simple idea but a GREAT one and well positioned for a thirsty traveling in the middle of the night. They are very flexible and the front desk staff is quietly simply, awesome. Special thanks to Salman who got me checked in early with no issue AND helped me locate parking close by (6 minute walk) that was secure and safe. Thank you! This place is a short walk from many places including Trafalgar Square, Big Ben and Parliament, the MOD, New Scotland Yard and a host of great pubs and restaurants! Don’t hesitate to book here! You will enjoy your stay!

Great location. Very helpful and friendly staff. Superb breakfast. Overall great value for money. A real bonus to have a view of Trafalgar Square from the room.

Fantastic Location, there for an awards ceremony but the service was exceptional

We had a wonderful stay at Club Quarters Trafalgar Square! The location is unbeatable—right in the heart of London, within walking distance of many tourist attractions and with easy access to public transport. The breakfast was delicious, with quality food and just the right variety. The staff was incredibly polite and attentive, always meeting our needs promptly. Our room was spacious enough for our family of three, with a comfortable sofa bed and a mini kitchen, which was very convenient. We also appreciated the water stations with refillable bottles and filtered hot/cold water. This eco-friendly feature was a great touch, especially since we drink a lot of water. Overall, a fantastic stay—highly recommended!

Ideal location in the heart of London, 100m from Trafalgar Square. The service is cool and the breakfast nice. I regret that the rooms, although they are spacious, are a little dated and shabby (shower not spotless, rusty ms drain, worn armchair, paint in need of redoing...). For the price and the standing, we expect something better. It remains a pleasant place which allows you to stop for a walk around London.

One of the best. Great location, great service.

Nice hotel in a great London area. Nice rooms. Nice breakfast and perfect t location in London

Excellent hotel. Bright rooms, but without a safe or fridge, and excellent sleep quality. Unfortunately, in the bathroom, in addition to the bidet as we know, the toilet brush was also missing, and this, let me tell you, is decidedly inconvenient. The living room is very comfortable with fine wood paneling and a fireplace located on the ground floor with hot drinks available, accessible with the electronic key of the room 24 hours a day. The internal restaurant is highly recommended where, in a refined setting, you can enjoy an excellent dinner at a fair price (and this is not a given for a hotel). Praise goes to all the staff, but especially to Ms. Lima, of exceptional professionalism and kindness (and also a splendid woman). The location is practically unique in Trafalgar Square, with the metro 50 meters away. We will come back for sure.

Excellent location and great service, historic building and fantastic surroundings.

Excellent location and service. Salman from the reception is very helpful. And the refill station is convenient. However, the room was not well maintained and somehow shabby. Still, I will give 5 stars for the service.

Absolutely disgusting hotel. I paid £400 for a one night stay and couldn’t even sleep there, I ended up leaving early as it was so vile. Unkempt, poor quality, old, scratched, damaged, dark, dirty, limescale growing in the bathrooms. Dirty bedding too which is downright unacceptable in any hotel, least of all one charging £400 per night. Couldn’t recommend enough NOT staying there as this was my worst experience ever with a hotel- they didn’t disclose that they were having an event that evening and we were hounded by fans and paparazzi outside waiting for someone. Upon emailing them, their solution was for me to BOOK AGAIN and give them a second chance?????? I’ve never ever heard of that before, “oh sorry that you had a terrible stay, spend more of your money to stay in our disgusting hotel a second time”. Save your hard earned money and stay literally anywhere else but here!

Room is clean and enough storage. However there is no frig. Service is very good and helpful. Location at Trafalgar Square is excellent, most tourist spots is within walking distance so are subway station.

We stayed at this hotel from 12/24/24. On 12/27/24 very comfortable bed, very central location. The only negative note is perhaps the small bathroom. After all, I would happily go back. There, however, room cleaning is carried out either every day or by choice, but you have to tell the reception, otherwise they will do it every other day.

La calidad de los productos es tan buena como Costa y Pret, pero definitivamente elegiré Caffè Nero porque hay menos residuos de tapas de plástico innecesarias y reciclan, mientras que London Pret y Costa no. Se puede hacer más pero es un comienzo

Es un poco como Starbucks pero hecho en Inglaterra. Recomiendo especialmente el pastel de limón y su capuchino. Hay muchos de estos cafés por todo Londres, algunos incluso ofrecen excelentes vistas de los lugares de interés de la ciudad. Los precios son similares a los de Starbucks.

Stayed here in February 2024 for 2 nights. Can't fault the location, probably the best located London hotel I've ever stayed in. Perfect location for the west end, our theatre was a 10 minute walk away. Trafalgar Square is right on your doorstep. Two tube stations are within a 5 minute walk (Charing Cross and Embankment) with four tube lines going through Embankment. Buses also frequent. Staff really friendly and accommodating (I was able to get a thicker pillow as the thinner ones didn't suit me). One thing to bear in mind is that some rooms are below ground level, and therefore have no windows. When I called about a month or two in advance to specifically request a room with a window, I was told that they couldn't guarantee the room we'd get until the day of check-in. Happened to get a very good deal for the price so we chanced it and avoided the basement. Other than that, very happy overall and would stay here again for a good price.

Llegamos a las 8 pm, una hora antes del cierre, a una tienda llena y larga cola, pero el personal decía que la zona a la derecha del mostrador, la mayoría de asientos, estaba cerrada, en un intento obvio de evitar despejar esas mesas. Gastaban más energía gritando a todos los que intentaban sentarse allí (no se erigió ninguna barrera para que fuera obvio) que estaba cerrado de lo que lo habrían hecho limpiándolos. Eso hizo que la parte delantera de la tienda estuviera completamente llena y sin ningún lugar donde sentarse. Entonces un barista comenzó a rondar, casi tropezando con varios clientes en la cola (que no se habían alejado al ser despedidos por entrar en una zona aparentemente prohibida) con el cable de alimentación. En general, una experiencia completamente desagradable.

Pasé por un café blanco y un postre. Vio el pastel italiano maritozzo y lo ordenó sin dudarlo. Deliciosa. Preciosa decoración y buen servicio. Hermosa vista de la Plaza Trafalgar y la Galería Nacional justo en frente de la cafetería.

Stay was fine --- but I can't seem to get a copy of my bill from a recent stay and they don't have an email that I can write to the front desk. It's a major hassle --- causing a delay in my business travel claim being filed. They shouldn't make it so hard.

11/18/2024 Kudos to the Club Quarters Hotel in London for their social consciousness in displaying viscerally provocative artwork in their restaurant! While on a recent visit to the hotel, my eye caught the piece painted by the artist Johan Andersson. The piece, titled "Blood and Water," immediately captivates you drawing you into the woman’s pain and extracts a deep empathy. While the painting is not what one would expect to see in such a space, it provides a necessary service of momentarily taking us out of our comfort zones and stimulating our consciousness to the pain and suffering that we would rather hide from or not know about.

Cafe Nero è una catena da tenere in considerazione. Ci sono andato al termine della visita alla National Gallery. Ho preso un panino al prosciutto con una bibita. Posti a sedere all'interno, personale gentile. Locale pulito.

Paid £1,200 for 3 nights …and the Indian women at the bar refused us service and said it was exclusive for a private party only… its was only 10 o’clock even though the bar is supposed to be open till 12. Once we complained she said it’s privately owned and it has nothing to do with the hotel and it’s are problem. How can you have a bar at a hotel that they don’t accommodate its guest for???

Location is great but the rooms are absolutely terrible. Room smells musty no matter what I try to do to get rid of it. Shower doesn't drain fast so it floods the bathroom at times. A/C is way too loud to the point light sleepers won't be able to sleep with it on. The hotel is in a great location but that's about the only positive

Fantastic hotel in an outstanding location. The service was impeccable with some of the nicest and friendliest hotel staff we have encountered. Close to Big Ben, the river and lots of public transportation.

Discreta scelta nelle vivande, cappuccino buono e personale cortese. Ambiente pulito e abbastanza comodo. Prezzi, per noi italiani, alti e il cambio con la sterlina di certo non aiuta.

Service was excellent and coffee very good, but o e star for the stealth extra charge for oat milk. Taking a cup of coffee to nearly £4.

Excellent location. Comfortable well equipped rooms. Spotlessly clean.

In the middle of a lot of historic sites and places

On my second stay at this hotel, recommended by a colleague, someone was able to access my hotel room and steal cash and jewelry (fortunately I don't travel with much of either). The hotel comped me for two nights, equivalent to what was stolen, but beware: safes are not available in all rooms (only the more expensive ones), and there is no CCTV beyond the lobby. While the location is definitely a plus, the rooms are small (a contrast to the marble in the lobby) and a bit outdated. We will not be staying here again.

Great hotel! Staff was always friendly and helpful, room smelled clean and fresh. Bed was comfy and the bar staff was awesome! Would definitely recommend!

I really enjoyed staying at this hotel during my business trip to London. Great location, amazing customer service and I loved the room view.

I was expecting more. I reserve my comments as I only came for a day's event and not stayed in the hotel rooms overnight. I wasn't particularly impressed with the toilet facilities. For a hotel in this category, these could be better. In the meeting rooms, we were provided with water, pens and notepads. There was good presentation facilities with good sound quality. I can't complain at all.

My wife and I stayed in a Club Room for 4 nights. It was our first time traveling to London from the United States, and we are so thankful we booked a room here. We love walking around while exploring new cities and this hotel gave us the ability to do that. We felt safe to see the city on foot; walking to Buckingham Palace, Big Ben, Westminster Abbey, and more. The staff held our bags because we arrived several hours ahead of check in and they ordered us a cab when we needed a ride to our St Pancras train station. The Club Lounge allowed us to get complimentary coffees to go before we started our daily walks. A huge perk. I’d highly recommend this hotel to anyone.

We had a queen size room, lovely, silent, clean. Found a pair of glasses and a half eaten protein bar under the bed but beside that the room was pristine. Service was always on point and quick. Very central location. Safe and walkable everywhere. Price was very reasonable. Hotel offers a gym (small but it gets the work done) and a very pleasant common lounge where to get coffee/tea and work if needed. Highly recommend it.

Went into cafe Nero Trafalgar Square on April 12. A warm sunny day so busy . Sat at a small table which had a dirty tray & dirty crockery. Never cleared. A big q but only 2 people working. While waiting had to visit the toilet, again a long queue. No one knew a number lock needed to open the door or staff to undo the disabled toilet. A small child crying for the toilet. Got into the toilet, water & wet paper all over the floor. Used paper tissues overflowing the bin. Disgusting. When staff eventually came to open the toilet door completely indifferent. Think they must have been stressed as so short staffed. Decided not to stay. Trafalgar Square an icon for London. Can’t believe such a bad example for London tourist trade.

Spacious room, comfortable bed, modern hotel with a classic appearance. Very friendly, helpful staff, ample breakfast, with a huge selection.

Cashless. Avoid at all costs !!! Insisted on card payments only. Staff were not bothered about the customer. Did not state that we had to pay by card and never apologised.

The manager denied using toilet to my 3 years old child who needed to pea and was crying because she couldn't hold it anymore. They were cold no humanity at all

I complained to the boss and was totally ignored. It is a legal requirement to provide facilities for people in my situation.

Idéalement situé sur la place de trafalgar .. petit pause snacking et café cappuccino correct.. espace assis relativement grand

Superb customer service from this hotel, thank you.

1000 euros 2 nuits , une chambre sans fenêtres ... honteux. Petits déjeuners non pris du fait d'une mauvaise communication sur les changements d'horaires Semaine /WE sans remboursement .. La localisation par contre est tout juste idéale ..

Great location and a proper layout for the room. Easy to fit two people and their things, which is apparently not a given on this side of the pond. Check in was quick and friendly thanks to Salman. He got our honeymoon off to a great start after a long flight. I'll recommend this hotel to anyone looking for a place in London

My wife and I were in London and decided to go for a nice coffee in Cafe Nero in Trafalga Square which started off nice until we asked to use the toilet to change our 9 week old baby, only to be refused by the manager Luili Iuliano as the toilet was out of order. When we explained we were not going to use the toilet but wanted to change our baby who was screaming hysterically at this point he still refused us. Even when we asked to use the staff toilet he again was unwilling to help and refused. I explained under their licensing laws he should be providing his customers with this basic facility.We were left with no choice but to leave and find another coffee shop locally regrettably after spending over £15...We left feeling very unimpressed with the attitude of the staff at this Cafe Nero and we certainly won't be going back here again. This is not a family friendly place to go...

Visited on a day trip to London and the experience was bad from the outset with rude staff and dirty tables. To top it off customers were refused access to the toilets when they politely requested: when asked why were told the toilets were closed because people abuse them! (They were not broken). I also requested access on the basis of a medical condition and was refused with a surly "no". When another customer said she was going to make a complaint the staff appeared unbothered, saying "its not my company". Avoid at all costs!

Visited with my wife and adult son and we each came away with a negative experience from the downright rude and surly service from this branch of Nero.The manager was not only ignorant in his attitude behind the till but at one point came past where I was sitting by the staff room to collect bagged up rubbish and in bringing it out caught me with the bag and there was not one word of apology.We noticed the trainee barrista even had a similar attitude so training measures within the store are far from what you would expect.No tamping of the coffee or cleaning of milk jugs between servings either so not surprisingly the coffee was disappointing quality.Covid measures within the cafe seemed totally absent. With so many options nearby I would suggest trying another in case you have the same experience as we did,

The cofffee here will always be what it is . Nothing great nothing terrible . The best coffee is with the old macchinetta machine not this . What can you say about it ? Nothing much , it’s just somewhere to sit down

Este quiosco es un placer, ya que puede tomar un excelente café antes de abordar un tren o después de llegar a Londres. Sin embargo, generalmente hay una cola aquí.Simplemente no puedo funcionar sin café, Nero es un café tostado italiano y el frappé latte estaba muy encendido.Su chocolate caliente con crema batida también estaba bastante bien.Recomendaría inscribirse en su programa de lealtad y le dará un café gratis cada mes después.

Last time I visited Cafe Nero before lockdown. While waiting for someone I decided to step in for a quick coffee. Cafe Nero has really friendly and helpful team which I highly recommend.

I visited this coffee shop while waiting for a meeting with a friend. The service was good even though it was busy but the coffee served was average.

Visiting London for the 1st time.....my husband and I chose to stay at St. James (so we're centrally located). Also not big breakfast eaters (blame in on jet lag), we don't need the pricey hotel brekkie. A friend who is local decided to swing by our hotel on our 1st full day in the city and recommended we have coffee across the street. Oh boy, that did the trick! Caffeine and a light snack/brekkie of croissant, I felt like a human being reborn! So I dragged my husband back to this place (after completing his morning rituals)......he was a happy camper! Needless to say, every morning while we stayed at St. James, we went to this place. Convenient, they make good and strong caffeinated drinks and plenty of breads and something heavier including packed sandwiches. Most of all, it doesn't cost an arm and leg compared to the hotel breakfast.

Coffee is always decent at any Cafe Nero, however, in 2020 it's a shame and a star losing decesion to charge extra for Oat or Coconut milk. If anything, these dairy alt. should offer a discount on your coffee, the choice is helping the environment, your helath and animal rights. Win -win surely?

Al llegar nos preguntan la procedencia - españoles indicamos. Nos traen el menú especial en inglés.Preguntamos si lo tienen en español y nos indican que no.Muy esclarecedor. El turismo nacional no cuenta ni vale.Comida nefasta, al servicio ni le importa el cliente, es de paso y no volverá

a milky grey tasteless effort that may as well have been made from old grounds - maybe it was. After so much better coffee experiences these days they need to step up.

We visited Cafe Nero in Covent Garden and in Trafalgar square last month and we take cappuccino and Hot Chocolate. We recommend this cafeteria.

We actually popped into the one at Waterloo Bridge, Lancaster Place. Well, it was a hot drink but was there actually any coffee in it? Didn't taste like coffee. Amazing how the public are hoodwinked.

من الكوفيات اللي احبها ، احب اشرب امريكانو واحب جلسة المحل، ويميزه كثرة فروعه في بريطانيا لدرجة تشوفه كثر ستاربكس تقريباً

The food is not worth the money - my cheese and bacon toastie was just bread with scraps of meat, totally tasteless and way overpriced.

Muy bueno el café y los acompañamientos, atención excelente y buena ubicación, sólo malos servicios debería mejorar

I visit our Cafe Nero weekly in our town so while visiting The Square this weekend it was a no brainer that we had a coffee,

Mycket gott kaffe och bra utbud av bröd eller smörgås. Café Nero finns på många platser runtom i London och vi rekommenderar dem om du är sugen på bra kaffe.

No matter how busy you get , you must keep your toilets clean. These were disgusting, no paper, floor covered in water, sanitary bins overflowing , really unhygienic especially somewhere selling food . V unpleasant experience

The female Barista refused to add my stamps to the Cafe Nero App after I had realised they had not been added. She was unapologetic and instead implied I was lying in order to get more stamps when in fact all I wanted is to rightfully claim my stamps from my purchase.

I came into this so called ‘cafe’ and did not expect such rudeness from staff. It was completely understandable. They got our drinks wrong 3 times in a row so we asked in the end to get a refund. WILL NOT BE RETURNING.

トラファルガー広場に面したチェーン店。このチェーン店はロンドンでよく見かける。入った店は立地が良いので大盛況。ただ客の回転も速いようで、すぐに座ることができた。

Slow service, you have to wait very long in line (even if you are eating in). Would not come back to this place..

This morning I wanted to have breakfast in this cafe, I entered it was 7.30 AM, there were 4 customers at the tables around, as soon as I entered I went to the toilet, I saw that the password was needed, I asked the staff if they could give me the password, a woman who was in front of the cashier, told me that the toliet was' just for the customers, I told the woman I wanted to wash my hands and take a breakfast cafe, she told me I had to going out and not serving the cafe, it was really rude. I went out and went to another cafe nero, in 36A St Martin's Ln,

Gillar denna kedja som finns lite överallt i London! Bra kafe och fika! Man kan sitta länge och hänga utan något gnäll från personalen! Fri wifi och finns alltid plats!

My family got a quick breakfast here. The mocha frappe was amazing, best one I ever had. Quiche and croissants were also very good. The atmosphere is very quaint and clean. The service was very quick.

Definitely good coffee. but I think you can improve I would like you to do something else in the service to give you the 5 stars, I hope the next time is better

I had tea here after some shopping nearby before moving on. It is a good standard for a Cafe Nero. There was seating available which sometimes can be an issue in London.

Caffè espresso pessimo e si pubblicizzano per caffè italiano! Frappé orrendo! Locale sporco, l’igiene non sanno neanche cosa sia! Da evitare

Got several espressos and pastries/sandwiches here while in London last time. Great and fast service. Will be back!

A mi particularmente me gusta mucho este lugar, es muy acogedor, tiene buena atencion y podes relajarte despues de una larga caminata.

Pense em uma combinação unica de ingredientes Folhas verdes fresquinhas peito de pato grelhado salpicado com nozes Divino !!!

great place for coffee when you walk around London. The location on Trafalgar Square is an ideal place for a short rest

Needed coffee after travelling up to see the "Trooping". Absolutely crowded, but good service and good coffee. Only downside was a long queue for the one toilet, but on request they opened up the disabled toilet which alleviated the queue somewhat.

While at Heathrow and waiting for the bus to Gatwick I grabbed a latte and a meatball sandwich that I had toasted. It was delicious and recommended.

Si Cafe Nero en el Aeropuerto de Heathrow es el estándar, carece de atención y atención al cliente. Después de quemarme la mano en un aparato caliente que NO tiene señal de precaución, la respuesta del personal fue reír con ganas. No preguntar por mi bienestar, ninguna oferta de algo para aliviar la quemadura = no hay atención al cliente o servicio.

Me encanta el Café Nero, pero esta rama en particular no es una de las mejores. Es una gran ubicación frente a Trafalgar Square. El personal de servicio no estaba interesado en concentrarse en sus propias conversaciones privadas en lugar de en los clientes. Buen café como siempre en el Café Nero.

Cade Nero is an Italian coffee shop chain in London. I'd say it felt more authentic than Starbucks. Coffee and croissant were good, but I'll forget about them tomorrow.

le cappuccino était quand même bien allongé. Sinon, le reste n'est ni bon ni mauvais. Quand même un peu cher pour ce que c'est !!

The barista was helpful..the coffee was looking like one but it didn't taste like one! It was a clean place with nice peach ice tea..

My wife and I had lunch here on a Saturday in late April 2019. This was our second time eating at a Nero’s. It was a hot day, and we were foot weary. We had two sandwiches and two coffees. Our bill was £10, and that seemed fair, given how good everything tasted, and how much we enjoyed sitting for 20 minutes. We’ve come to think highly of Nero’s for a quick lunch one step above fast food (but much tastier).

Quick breakfast and great seats sat in the window. Extremely busy and the staff coped well with what seemed to be a new deli menu - all in all a decent place for some breakfast.

Confortável e muito agradável . Perfeito para fugir um pouco do frio da rua. Bolos muito saborosos e bom café.

Visited London and called into Café Nero, Trafalgar Square for coffee. We sat at the one available table which was filthy. We asked for someone to clean it and were looked at as though we were mad. Eventually someone did come over. The most miserable looking person ever. Also sat by the entrance to the one toilet so had a constant stream of people standing by us waiting to use it. We have a Café Nero near where we live and it is lovely so there is really no excuse for the unclean tables and the poor customer service.

這個算是位子比較多的連鎖咖啡店，通常也比較寬敞，店內很貼心有充電線，而且準備了2種不一樣的接頭，牛角麵包很好吃，有機會會再來

Nous cherchions un endroit pour se réchauffer! Les chocolats chauds et les cafés spéciaux sont très bon . Les prix sont corrects pour Londres.

Muy normal, sin nada especial que reseñar salvó su buena ubicación en Trafalgar Square. El café no es nada del otro jueves como tampoco la decoración muy ramplona. Servicios escasos y francamente sucios aparte de con unos picaportes con los que corres el riesgo de quedarte dentro. Si puede escoja otro bar en la vecina zona del Covent GARDEN. Son mucho mejores

Hello everyone This cafe spot is very good,Well organized and few things to accompanied your coffee with. Only downside the one we visit didn’t have WiFi not sure if all are like that.

Soy un fanático de CN, y a menudo busco en sus tiendas si busco un café. Este fue el más pobre que he visitado. El tipo que me servía seguía olvidando la orden (un café con leche grande y delgado con un disparo extra y un gran chocolate caliente sin crema). Me preguntó dos veces en el mostrador y regresó dos veces mientras preparaba las bebidas para verificar nuevamente.

This coffee shop has a world class view. From the window or the tables outside is an iconic view of Trafalgar Square, Nelsons Column and the view towards the National Gallery beyond the fountains.