Cafe Nero, Trafalgar Square, London in City of London, Westminster

Paid £1,200 for 3 nights …and the Indian women at the bar refused us service and said it was exclusive for a private party only… its was only 10 o’clock even though the bar is supposed to be open till 12. Once we complained she said it’s privately owned and it has nothing to do with the hotel and it’s are problem. How can you have a bar at a hotel that they don’t accommodate its guest for???

Location is great but the rooms are absolutely terrible. Room smells musty no matter what I try to do to get rid of it. Shower doesn't drain fast so it floods the bathroom at times. A/C is way too loud to the point light sleepers won't be able to sleep with it on. The hotel is in a great location but that's about the only positive

Fantastic hotel in an outstanding location. The service was impeccable with some of the nicest and friendliest hotel staff we have encountered. Close to Big Ben, the river and lots of public transportation.

Discreta scelta nelle vivande, cappuccino buono e personale cortese. Ambiente pulito e abbastanza comodo. Prezzi, per noi italiani, alti e il cambio con la sterlina di certo non aiuta.

Service was excellent and coffee very good, but o e star for the stealth extra charge for oat milk. Taking a cup of coffee to nearly £4.

In the middle of a lot of historic sites and places

Excellent location. Comfortable well equipped rooms. Spotlessly clean.

Great hotel! Staff was always friendly and helpful, room smelled clean and fresh. Bed was comfy and the bar staff was awesome! Would definitely recommend!

On my second stay at this hotel, recommended by a colleague, someone was able to access my hotel room and steal cash and jewelry (fortunately I don't travel with much of either). The hotel comped me for two nights, equivalent to what was stolen, but beware: safes are not available in all rooms (only the more expensive ones), and there is no CCTV beyond the lobby. While the location is definitely a plus, the rooms are small (a contrast to the marble in the lobby) and a bit outdated. We will not be staying here again.

I really enjoyed staying at this hotel during my business trip to London. Great location, amazing customer service and I loved the room view.

I was expecting more. I reserve my comments as I only came for a day's event and not stayed in the hotel rooms overnight. I wasn't particularly impressed with the toilet facilities. For a hotel in this category, these could be better. In the meeting rooms, we were provided with water, pens and notepads. There was good presentation facilities with good sound quality. I can't complain at all.

My wife and I stayed in a Club Room for 4 nights. It was our first time traveling to London from the United States, and we are so thankful we booked a room here. We love walking around while exploring new cities and this hotel gave us the ability to do that. We felt safe to see the city on foot; walking to Buckingham Palace, Big Ben, Westminster Abbey, and more. The staff held our bags because we arrived several hours ahead of check in and they ordered us a cab when we needed a ride to our St Pancras train station. The Club Lounge allowed us to get complimentary coffees to go before we started our daily walks. A huge perk. I’d highly recommend this hotel to anyone.

We had a queen size room, lovely, silent, clean. Found a pair of glasses and a half eaten protein bar under the bed but beside that the room was pristine. Service was always on point and quick. Very central location. Safe and walkable everywhere. Price was very reasonable. Hotel offers a gym (small but it gets the work done) and a very pleasant common lounge where to get coffee/tea and work if needed. Highly recommend it.

Went into cafe Nero Trafalgar Square on April 12. A warm sunny day so busy . Sat at a small table which had a dirty tray & dirty crockery. Never cleared. A big q but only 2 people working. While waiting had to visit the toilet, again a long queue. No one knew a number lock needed to open the door or staff to undo the disabled toilet. A small child crying for the toilet. Got into the toilet, water & wet paper all over the floor. Used paper tissues overflowing the bin. Disgusting. When staff eventually came to open the toilet door completely indifferent. Think they must have been stressed as so short staffed. Decided not to stay. Trafalgar Square an icon for London. Can’t believe such a bad example for London tourist trade.

Spacious room, comfortable bed, modern hotel with a classic appearance. Very friendly, helpful staff, ample breakfast, with a huge selection.

Cashless. Avoid at all costs !!! Insisted on card payments only. Staff were not bothered about the customer. Did not state that we had to pay by card and never apologised.

The manager denied using toilet to my 3 years old child who needed to pea and was crying because she couldn't hold it anymore. They were cold no humanity at all

I complained to the boss and was totally ignored. It is a legal requirement to provide facilities for people in my situation.

Idéalement situé sur la place de trafalgar .. petit pause snacking et café cappuccino correct.. espace assis relativement grand

Superb customer service from this hotel, thank you.

1000 euros 2 nuits , une chambre sans fenêtres ... honteux. Petits déjeuners non pris du fait d'une mauvaise communication sur les changements d'horaires Semaine /WE sans remboursement .. La localisation par contre est tout juste idéale ..

Great location and a proper layout for the room. Easy to fit two people and their things, which is apparently not a given on this side of the pond. Check in was quick and friendly thanks to Salman. He got our honeymoon off to a great start after a long flight. I'll recommend this hotel to anyone looking for a place in London

My wife and I were in London and decided to go for a nice coffee in Cafe Nero in Trafalga Square which started off nice until we asked to use the toilet to change our 9 week old baby, only to be refused by the manager Luili Iuliano as the toilet was out of order. When we explained we were not going to use the toilet but wanted to change our baby who was screaming hysterically at this point he still refused us. Even when we asked to use the staff toilet he again was unwilling to help and refused. I explained under their licensing laws he should be providing his customers with this basic facility.We were left with no choice but to leave and find another coffee shop locally regrettably after spending over £15...We left feeling very unimpressed with the attitude of the staff at this Cafe Nero and we certainly won't be going back here again. This is not a family friendly place to go...

Visited on a day trip to London and the experience was bad from the outset with rude staff and dirty tables. To top it off customers were refused access to the toilets when they politely requested: when asked why were told the toilets were closed because people abuse them! (They were not broken). I also requested access on the basis of a medical condition and was refused with a surly "no". When another customer said she was going to make a complaint the staff appeared unbothered, saying "its not my company". Avoid at all costs!

Visited with my wife and adult son and we each came away with a negative experience from the downright rude and surly service from this branch of Nero.The manager was not only ignorant in his attitude behind the till but at one point came past where I was sitting by the staff room to collect bagged up rubbish and in bringing it out caught me with the bag and there was not one word of apology.We noticed the trainee barrista even had a similar attitude so training measures within the store are far from what you would expect.No tamping of the coffee or cleaning of milk jugs between servings either so not surprisingly the coffee was disappointing quality.Covid measures within the cafe seemed totally absent. With so many options nearby I would suggest trying another in case you have the same experience as we did,

The cofffee here will always be what it is . Nothing great nothing terrible . The best coffee is with the old macchinetta machine not this . What can you say about it ? Nothing much , it’s just somewhere to sit down

Este quiosco es un placer, ya que puede tomar un excelente café antes de abordar un tren o después de llegar a Londres. Sin embargo, generalmente hay una cola aquí.Simplemente no puedo funcionar sin café, Nero es un café tostado italiano y el frappé latte estaba muy encendido.Su chocolate caliente con crema batida también estaba bastante bien.Recomendaría inscribirse en su programa de lealtad y le dará un café gratis cada mes después.

Last time I visited Cafe Nero before lockdown. While waiting for someone I decided to step in for a quick coffee. Cafe Nero has really friendly and helpful team which I highly recommend.

I visited this coffee shop while waiting for a meeting with a friend. The service was good even though it was busy but the coffee served was average.

Visiting London for the 1st time.....my husband and I chose to stay at St. James (so we're centrally located). Also not big breakfast eaters (blame in on jet lag), we don't need the pricey hotel brekkie. A friend who is local decided to swing by our hotel on our 1st full day in the city and recommended we have coffee across the street. Oh boy, that did the trick! Caffeine and a light snack/brekkie of croissant, I felt like a human being reborn! So I dragged my husband back to this place (after completing his morning rituals)......he was a happy camper! Needless to say, every morning while we stayed at St. James, we went to this place. Convenient, they make good and strong caffeinated drinks and plenty of breads and something heavier including packed sandwiches. Most of all, it doesn't cost an arm and leg compared to the hotel breakfast.

Coffee is always decent at any Cafe Nero, however, in 2020 it's a shame and a star losing decesion to charge extra for Oat or Coconut milk. If anything, these dairy alt. should offer a discount on your coffee, the choice is helping the environment, your helath and animal rights. Win -win surely?

Al llegar nos preguntan la procedencia - españoles indicamos. Nos traen el menú especial en inglés.Preguntamos si lo tienen en español y nos indican que no.Muy esclarecedor. El turismo nacional no cuenta ni vale.Comida nefasta, al servicio ni le importa el cliente, es de paso y no volverá

a milky grey tasteless effort that may as well have been made from old grounds - maybe it was. After so much better coffee experiences these days they need to step up.

We visited Cafe Nero in Covent Garden and in Trafalgar square last month and we take cappuccino and Hot Chocolate. We recommend this cafeteria.

We actually popped into the one at Waterloo Bridge, Lancaster Place. Well, it was a hot drink but was there actually any coffee in it? Didn't taste like coffee. Amazing how the public are hoodwinked.

من الكوفيات اللي احبها ، احب اشرب امريكانو واحب جلسة المحل، ويميزه كثرة فروعه في بريطانيا لدرجة تشوفه كثر ستاربكس تقريباً

The food is not worth the money - my cheese and bacon toastie was just bread with scraps of meat, totally tasteless and way overpriced.

Muy bueno el café y los acompañamientos, atención excelente y buena ubicación, sólo malos servicios debería mejorar

I visit our Cafe Nero weekly in our town so while visiting The Square this weekend it was a no brainer that we had a coffee,

Mycket gott kaffe och bra utbud av bröd eller smörgås. Café Nero finns på många platser runtom i London och vi rekommenderar dem om du är sugen på bra kaffe.

No matter how busy you get , you must keep your toilets clean. These were disgusting, no paper, floor covered in water, sanitary bins overflowing , really unhygienic especially somewhere selling food . V unpleasant experience

The female Barista refused to add my stamps to the Cafe Nero App after I had realised they had not been added. She was unapologetic and instead implied I was lying in order to get more stamps when in fact all I wanted is to rightfully claim my stamps from my purchase.

I came into this so called ‘cafe’ and did not expect such rudeness from staff. It was completely understandable. They got our drinks wrong 3 times in a row so we asked in the end to get a refund. WILL NOT BE RETURNING.

トラファルガー広場に面したチェーン店。このチェーン店はロンドンでよく見かける。入った店は立地が良いので大盛況。ただ客の回転も速いようで、すぐに座ることができた。

Slow service, you have to wait very long in line (even if you are eating in). Would not come back to this place..

This morning I wanted to have breakfast in this cafe, I entered it was 7.30 AM, there were 4 customers at the tables around, as soon as I entered I went to the toilet, I saw that the password was needed, I asked the staff if they could give me the password, a woman who was in front of the cashier, told me that the toliet was' just for the customers, I told the woman I wanted to wash my hands and take a breakfast cafe, she told me I had to going out and not serving the cafe, it was really rude. I went out and went to another cafe nero, in 36A St Martin's Ln,

Gillar denna kedja som finns lite överallt i London! Bra kafe och fika! Man kan sitta länge och hänga utan något gnäll från personalen! Fri wifi och finns alltid plats!

My family got a quick breakfast here. The mocha frappe was amazing, best one I ever had. Quiche and croissants were also very good. The atmosphere is very quaint and clean. The service was very quick.

Definitely good coffee. but I think you can improve I would like you to do something else in the service to give you the 5 stars, I hope the next time is better

I had tea here after some shopping nearby before moving on. It is a good standard for a Cafe Nero. There was seating available which sometimes can be an issue in London.

Caffè espresso pessimo e si pubblicizzano per caffè italiano! Frappé orrendo! Locale sporco, l’igiene non sanno neanche cosa sia! Da evitare

Got several espressos and pastries/sandwiches here while in London last time. Great and fast service. Will be back!

A mi particularmente me gusta mucho este lugar, es muy acogedor, tiene buena atencion y podes relajarte despues de una larga caminata.

Pense em uma combinação unica de ingredientes Folhas verdes fresquinhas peito de pato grelhado salpicado com nozes Divino !!!

great place for coffee when you walk around London. The location on Trafalgar Square is an ideal place for a short rest

Needed coffee after travelling up to see the "Trooping". Absolutely crowded, but good service and good coffee. Only downside was a long queue for the one toilet, but on request they opened up the disabled toilet which alleviated the queue somewhat.

While at Heathrow and waiting for the bus to Gatwick I grabbed a latte and a meatball sandwich that I had toasted. It was delicious and recommended.

Si Cafe Nero en el Aeropuerto de Heathrow es el estándar, carece de atención y atención al cliente. Después de quemarme la mano en un aparato caliente que NO tiene señal de precaución, la respuesta del personal fue reír con ganas. No preguntar por mi bienestar, ninguna oferta de algo para aliviar la quemadura = no hay atención al cliente o servicio.

Me encanta el Café Nero, pero esta rama en particular no es una de las mejores. Es una gran ubicación frente a Trafalgar Square. El personal de servicio no estaba interesado en concentrarse en sus propias conversaciones privadas en lugar de en los clientes. Buen café como siempre en el Café Nero.

Cade Nero is an Italian coffee shop chain in London. I'd say it felt more authentic than Starbucks. Coffee and croissant were good, but I'll forget about them tomorrow.

le cappuccino était quand même bien allongé. Sinon, le reste n'est ni bon ni mauvais. Quand même un peu cher pour ce que c'est !!

The barista was helpful..the coffee was looking like one but it didn't taste like one! It was a clean place with nice peach ice tea..

My wife and I had lunch here on a Saturday in late April 2019. This was our second time eating at a Nero’s. It was a hot day, and we were foot weary. We had two sandwiches and two coffees. Our bill was £10, and that seemed fair, given how good everything tasted, and how much we enjoyed sitting for 20 minutes. We’ve come to think highly of Nero’s for a quick lunch one step above fast food (but much tastier).

Quick breakfast and great seats sat in the window. Extremely busy and the staff coped well with what seemed to be a new deli menu - all in all a decent place for some breakfast.

Confortável e muito agradável . Perfeito para fugir um pouco do frio da rua. Bolos muito saborosos e bom café.

Visited London and called into Café Nero, Trafalgar Square for coffee. We sat at the one available table which was filthy. We asked for someone to clean it and were looked at as though we were mad. Eventually someone did come over. The most miserable looking person ever. Also sat by the entrance to the one toilet so had a constant stream of people standing by us waiting to use it. We have a Café Nero near where we live and it is lovely so there is really no excuse for the unclean tables and the poor customer service.

這個算是位子比較多的連鎖咖啡店，通常也比較寬敞，店內很貼心有充電線，而且準備了2種不一樣的接頭，牛角麵包很好吃，有機會會再來

Nous cherchions un endroit pour se réchauffer! Les chocolats chauds et les cafés spéciaux sont très bon . Les prix sont corrects pour Londres.

Muy normal, sin nada especial que reseñar salvó su buena ubicación en Trafalgar Square. El café no es nada del otro jueves como tampoco la decoración muy ramplona. Servicios escasos y francamente sucios aparte de con unos picaportes con los que corres el riesgo de quedarte dentro. Si puede escoja otro bar en la vecina zona del Covent GARDEN. Son mucho mejores

Hello everyone This cafe spot is very good,Well organized and few things to accompanied your coffee with. Only downside the one we visit didn’t have WiFi not sure if all are like that.

Soy un fanático de CN, y a menudo busco en sus tiendas si busco un café. Este fue el más pobre que he visitado. El tipo que me servía seguía olvidando la orden (un café con leche grande y delgado con un disparo extra y un gran chocolate caliente sin crema). Me preguntó dos veces en el mostrador y regresó dos veces mientras preparaba las bebidas para verificar nuevamente.

This coffee shop has a world class view. From the window or the tables outside is an iconic view of Trafalgar Square, Nelsons Column and the view towards the National Gallery beyond the fountains.

Good Caffè Nero right on Trafalgar Square. Food and drinks all perfectly served. Toilets a bit grubby though

My friend ordered me a drink while I went to the toilet drink took ten mins and toilet 25. When I questioned why the second one wasn’t open the lady behind the counter rudely asked if I was a customer which I replied yes and then she sent a staff member to check to see if was a queue (of 7 people) to open the second one. To say this area is very busy with tourists you would think both toilets would be open

My husband can´t visit London without having a coffee here. Excelent service and the pastry is very good as well.

Obsługa pracowała za karę, wolał rozmawiać między sobą niż obsłużyć klienta. Kasjer po informacji ze chce kawe bez słowa się odwrócił do mnie plecami, na koniec podsumowano mój rachunek, zero polecenia ciastka żadnego uśmiechu z jego strony. Brudne naczynia stoją na stołach po 20 minut a jak wreszcie je zbierają to wszystko jak leci, nawet nie spytano czy będę dopijać swoją kawe poprostu zabrano mi pół filiżanki napoju. Na pewno tu nie wrócę...

Pedí y pagué por un chocolate caliente con crema batida pero solo conseguí un chocolate caliente. Cuando pedí la crema me dijeron que no tenían nada. Entonces, ¿por qué aceptar el pedido y cobrar por ello? Ellos no me devolverían ningún dinero. ¡No iré allí otra vez!

An afternoon coffee, pre theatre matinee, during mid Christmas is no easy feat. Hats off to the service of Cafe Nero at Trafalgar Square. It was bustling and hard to get a table for four but hats off to the waitress Jay-Jay. She was so helpful, pleasant and smiling throughout. Nothing was too much trouble for her and she really made for a positive experience. Thanks Jay-Jay!

It's well know cafeteria, offering many choices of coffees and other drinks, sweets and some snacks. to eat in or take away. Self Service

Lovely cafe in heart of the town center. We had americanos, lattes and macchiatos. Enjoyed the locals, and a mince pie. Similar to what a local Starbucks would be.

내셔널 갤러리 문 여는 시간에 맞춰서 나왔다가 아침식사 겸 잠깐 들렀어요. 직원분은 친절하시고 프레타망제보다 조용한 분위기여서 좋았습니다. 테이블도 넉넉한 편이었고 핫초코는 별로였지만 따뜻하고 바삭한 아몬드 크로와상이 맛있었습니다.

ロンドン市内で良く見かけるコーヒーチェーンです。スターバックスより断然お勧め。イタリアンな香りがします。コーヒーも美味しいです

I was walking through the Square and needed a hot coffee as I was a bit chilly. Came upon Cafe Nero and stepped into the place. Was welcomed and order was made quickly. Coffee was good and hot and very reasonably priced. Bathroom was very clean as well.

在倫敦市內常見的咖啡館，有免費網絡提供，和朋友閒坐一個下午也非常舒服，如果太趕時間，告訴店員係外賣，可免平少少。

Pretty much the best coffee we had in the area. They are everywhere. Good customer service, Reasonable price.

Nice view, lovely staff and coffee too :), after finishing the tour from the national gallery. Why not grab a coffee, salted caramel cheesecake and relax?

Not crowded on the rainy morning we happened in. The ladies working were helpful and made a fantastic cappuccino, hot chocolate and americano. Very pleasant experience.

Перепробовал массу кофеен по всему Лондону, но такого вкусного и ароматного кофе нигде не встречал! Выпечка и десерты здесь средние не хуже, чем в остальных заведениях. Но приходишь сюда снова и снова только за потрясающим кофе!

Es un lugar ideal para hacer una parada en medio del recorrido diario durante el turismo por la ciudad de Londres.

Great coffee and hot chocolate. Friendly staff, just need more of them to clear tables and clean up. Great location., plenty of choice and nice building

It is a nice place with helpful and nice staff. Nice coffees and snacks. The decoration is also very pleasent.

Si tienes suerte de poder sentarte en una de las dos mesitas que dan a Trafalgar Square, las vista en muy bonita. Café con leche bastante bueno, infusiones normales, pero la tarta de zanahoria está espectacular. En cuanto al precio, no es de los caros.

Für eine Kette wird bei Café Nero eine sehr ordentliche Qualität angeboten. Mit den kleinen Röstereien kann Café Nero nicht mithalten, aber gegenüber dem übermächtigen Filialisten aus den USA einfach eine Klasse besser (mindestens).

Filthy coffee shop in desperate need of refurbishment. It's one saving grace. Take a look at this photo I took drinking my awful iced coffee!

Love Nero’s. Great coffee. Nice cakes. Good stop and relax whilst taking in the art galleries nearby. Would go again.

It’s having comfortable seating, An ideal place for having business meeting over either juices,Tea or varieties of coffee and with sandwiches/snacks .

This was a very busy location but there were plenty of tables to choose from. The cappuccino was the good quality and taste I have come to expect from this chain. The toilets were clean.

Quick stop here while in London. I understand there are several locations. Staff was friendly, coffee was good, as were the pastries. Enjoyed this quick stop as it was easy In/Out...

I been yesterday in cafee Nero,a very friendly and professional guy is name is jeno I'm totally impressed how I been served by hem. I have to say to hem a big thank you!!! for your wonderful service,and don't give up you are doing well.

E' l'unico caffè che riesco ad assimilare a quelli bevuti in Italia . Abbiamo fatto una breve sosta durante la vacanza e la visita della sempre stupenda piazza. Oltre all'ottimo caffè i dolci sono sempre freschi e fragranti e il servizio gentile e disponibile.