Cafe Nero Tooting in Wandsworth

Nice upstairs as I found it light and pleasant. The food and coffee were good. The servers were efficient and the service was fine.

I recently visited a Caffè Nero in Tooting Broadway Mitcham Road and was met with notably poor service. We were the only customers at first, yet our order took about 20 minutes. The staff, particularly a trainee, was dismissive and not attentive to our requests. For instance, when asked for butter and jam with our fruit cake, a standard offering according to their menu, the response was inconsistent and unhelpful. Additionally, the staff's interaction, often in a non-English language and accompanied by dismissive gestures, was off-putting. Our request for a refund due to the missing items was met with further delays and dismissive comments. Also, a simple request for extra milk for a babycino was ignored, and the preparation was hidden from view, which was unsettling, that my daughter refused to drink. This experience was in stark contrast to the efficient and pleasant service we usually receive at the Balham Caffè Nero. It highlights a need for better customer service and staff training at this particular location.

I am writing to provide feedback on my experience at your store today. I was disappointed to see that the manager on duty was not engaging with the team or customers, and instead was asking customers to leave if they were not consuming from the store.As a manager in the food and beverage industry for over 15 years, I believe that it is important to look after any customer who enters the store in order to promote the brand and create a positive atmosphere.I would suggest that the manager on duty engage with the team and make everyone happy, rather than showing their power. This will help to create a better atmosphere in the store and encourage customers to return. IS NICE TO BE IMPORTANT BUT IS EVEN MORE IMPORTANT TO BE NICE!

Nada especial sobre este espacio. Hay un área exterior, pero evítela a menos que desee respirar la contaminación tóxica. Tiene un piso de arriba y planta baja. Impersonal, ruidoso, oscuro, aburrido, aburrido, costoso y anónimo. Evítalo si puedes. Mantenga sus maletas cerca de usted y vigílelas, hay demasiadas personas al azar.

Pedí una tartaleta de chai latte y queso de cabra para comer. Simplemente pregunté quién asumí que era el gerente (Bob Haircut) si había asientos disponibles arriba ya que no había estado en esta rama antes. Ella tampoco me reconoció e hizo un murmullo que supuse que era sí. ¡Es tan agradable ser cortés que no cuesta nada!

I popped in on Thursday early evening whilst waiting for my other half. Very friendly service with a superb hot chocolate. It’s a very friendly place, customers chatting to each other enjoying their drinks & very quick service.

Ordered drink in chai latte 😄 got a take away cup 🤔 the whole experience was ok. Wrap seemed to be really good

Always my go to place to get coffee before work. Staff are friendly and coffee is excellent and delivered quickly. Upstair seating area is great to work or read a book. Cleanliness of tables is the only thing that could be improved. Thank you.

The same great Nero coffee taste, but the outlet is so small and usually packed. Not good for a private chat business meeting but excellent for the baked goods and take away if you can't get a seat.