Cafe Nero in East Lindsey

Door propped wide open in December. Don't like it? Leave. (Spoilers: everybody in the front half of the café did leave.) Credit where it's due, the coffee is fine. But when you pay nearly £5 for a coffee you expect to sit in comfort and warmth for a bit. We questioned why the door was propped wide open in winter and said it was too cold, and rather than an apology or middle ground solution, was basically argued with and told why we were wrong and nothing could be done about it. (A faulty aircon system? Sounds like a Nero problem, not a customer problem, but what do I know.) Disappointing standard but more disappointed by the stand-offish "actually no" attitude of the staff member.

Great Nero experience good coffee and nice cakes the place has a nice community buzz with a recent Halloween dogs competition. You have to pop in and give it a go

The place is filthy the seats and the floor are disgusting it needs a total deep clean told staff member she said it was cleaned every day well the cleaners need to wear glasses Will never visit again.

Lovely place with EXCELLENT coffee! Service is wonderful as well.

We had a quick visit with our dog. Lovely food and our dog was accepted and petted.

It's amazing place awsome staff

Always received a warm welcome for and drinks. Always god and dog friendly.

A nice café in the centre of town. Decor drinks and service are the same as others in the chain. The window seats are particularly nice for people watching as it looks out onto the busy main road.

I think this is the best coffee out there

Nice coffee at louth Nero lovely staff 😊

Great service and relaxed atmosphere

This is a small Cafe Nero & was very busy at the time of my visit ,probably more so due to it raining ! The decor inside was a typical Nero rustic exposed brick style,with the seating areas on 2 different levels .There's about 8 tables inside the entrance on ground level with a further 6 tables up a couple of steps at the rear of the cafe,,unfortunately there's no outdoor seating available here for when it's nice weather. I did notice a couple of locals did bring their dogs along ( both well behaved by the way ).so it's a dog friendly establishment The staff service very pleasant when I placed my order of 2 regular Gingerbread Lattes to sit inside. Cash or card payments are excepted .The drinks were excellent & would definitely return back again !

Such a lovely place, I come here quite often and the staff are lovely, there is a lovely atmosphere, the drinks are always made perfect and it’s very nice and relaxed.

It's ok Not much choice with cakes, plenty of sandwiches and the like.Drinks fair.Staff pleasant.plrnty of parking.

Coffee exceptional, I like my coffee really weak the young lady who served me listened. Tea cake came perfectly toasted 😋

Wonderful staff. Always warm, friendly and welcoming. Coffee is pretty good too.

Staff great 👍 ☕️ wonderful could do with a refurbishment

Excellent caf'e fine service from skilled barista's and very tasty Coffee etc.cumfy soft leather seating.Great place.

Lovely accommodating staff, definitely the best of the big chain coffee locations in Louth, coffee is acceptable, lovely interior and atmosphere, gets quite busy but thats to be expected.

Nice place to sit with a strong coffee

Love the coffee, food is lovely but can be expensive. Dog friendly, my dog gets a puppychino when we visit. Staff are friendly and welcoming.

Great place,dog friendly and laid back.

Best coffee shop in Louth Staff are always so lovely and welcoming, and always make the effort to say hi to my daughter in her pram when we go in even when it's really busy.

First time I had been in a cafe nero, and I would definitely would visit again, nice seating nice staff, and the most important nice coffee and hot chocolate, the coffee was Hot, which was a pleasent surprise, well done cafe nero louth.

Really good coffee and freshly baked foods

Love this place, a good atmosphere and much quieter (noise wise) than other coffee places

There was a lovely lady who was serving then the other staff member who served me was rude lacking in any manners.

Just great and cater for everyone & Dogs allowed somewhere for cyclist to resg there legs The staff here are so awesome in every way. It's warm inviting and great coffee and snacks. The manager Katiee ix a credit to the Cafe Nero brand iif inly all coffee shops could be like this one Thank to all the staff

After cleaning the toilet the staff member went onto serving customers with cake and coffee. The whole place needs a good clean.

Lovely coffee shop, lovely attentive staff and able to bring my pooch in for a puppachino too 🐕☺️☕ Enjoyed a perfectly made gingerbread latte with a warmed luxury mince pie and clotted cream 😋

Nice Nero, though perhaps a bit small. Good drinks as expected!

Good points: • soups taste lovely, warmed just right. • choice of seating and cosy decor. • good choice of cakes and pastries. • initial greeting from staff was positive and helpful. Points to take on board: • Coffee asked for was not made well. Was made correctly when asked for a replacement by another member of staff. • Asked whether we wanted a 'smooth' or 'strong' coffee?!! Can be charged extra for this. • Overall cleanliness inside could be improved. • Catty remarks made by staff about customers who complained can be heard and taken on board. As a result, another cafe will be used instead.

Far too many dogs in the very small coffee shop. Some owners seem to think it's OK to let them sit on the seats!

Lovely coffee and great service. But unfortunately the tables and the whole interior needs a good clean. Christmas has arrived but the decorations look very unloved and abit shabby. Sorry but this was first impressions.

Americans coffee was excellent. Would have given 5 stars except there is only 1 loo to serve all customers and you have to queue beside customer tables.

We like going here but a little disappointed with the clearness of the place for the price walls very dirty and windows dead fly's not really what you wanr to ser see when having a coffee and a cake a good clean and all good.

Good cappuccino. Dog friendly. Cakes a bit pricey for what you get. Rating is for drinks.

A group of friends meets here every week for a language class. The coffee, drinks, snacks are lovely. Also nice you can bring a dog. Nice staff. Unfortunately the toilets are not clean. They have not had a thorough clean in many months. We have been going to the cafe for a long time. I have from time to time said to the staff, the toilet is not good. But clearly this is something that isn't top priority. They need a regular cleaning schedule and a automatic air freshener. This is a nice cafe but let down by something that could be a simple fix - regular (and proper) cleaning!!!

Visited with family of 8 all had drinks and cookies etc. bought 2 hot chocolates for my children that turned out to have cream that had gone off on top and was sour! I took back as had already paid and they were replaced. I asked for a voucher as children had both drank sour cream! Not forthcoming, no real apology and no voucher for good will. I normally frequent here but won’t any more! #ownyourservice #couldhavebeenfixed #verydissappointed

Lovely friendly atmosphere! Staff all very friendly and can’t do enough for you. Absolutely love that you can take dogs inside and they have little pupchino treats for them! Would highly recommend xx

Nice and clean, friendly staff. Must be the smallest Cafe Nero I have been in

Fabulous staff, always asks how your day is going, always takes interest in the conversation, staff work at such a fast pace to make sure your not waiting long & make sure you have everything before you leave the til, food is always good, lovely to sit in watching the world go by with a coffee with the calming atmosphere

2023: Snide, unpleasant staff & absurdly overpriced. Where's the joy in paying £11 for two coffees and a couple of biscuits? Hopefully doomed business model. Miserable place.

This is an important update to my review. I’ve discovered a new thing in coffee shops, and it’s all thanks to Nero in Louth. The only you should *ever* order with your coffee is coleslaw. Coffee & slaw. It’s 100% the winning combination and only £1 a bowl. I recommend a double scoop and a large latte. It’s got nuts and stuff in and tastes great. Practice before you go in by standing in the mirror and saying “Coffee and Coleslaw please”. I guarantee they’ll give you a knowing nod and see you right. If you know. You know. Get ahead of the curve and follow this advise. Plus if you are lucky you’ll get served by the barista lady with the most amazing and infectious laugh.

The outside of this cafe is a disgrace. It needs repainting or at least a good clean.

It was mucky?.. floor, seating..walls?..

I like Neros. It's always warm and comforting and the coffee is nice. Plus they let me bring my dog.

Great coffee, pleasant staff overall nice experience

Great place friendly knowledgeable staff

Good coffee and treats, and open even on Sundays when most others are shut.

Lovely stop for coffee and dogs allowed too! I do wish people wouldn't let their dogs sit on the seats though.

Best coffee shop in town love that it's dog friendly the staff are lovely and helpful

Good strong coffee, lovely little shop. Friendly staff. Comfy chairs.

Amazing experience! What a great little coffee shop. Went with my friend during lunchtime, the place was welcoming and the staff was very friendly and approaching. We have ordered a cappuccino & a latte with extra Vegan cream on top and I have to say wowzers, that cream was a cherry on a top! Well worth trying. The coffee shop is quite small but still spacious enough for clients comfort. I will definitely be back.

Full marks hadn't realised they're dog friendly

Forgot how lovely their coffee is. Also an excellent vegan cheesecake.

Excellent coffee, excellent food always a cosy atmosphere, very rare you have to wait for your order, and for the most part the staff are amazing. Unused to be a staebuccaneer back in the day but Nero's blows then clean out the water.

Lovely Cafe Nero in Louth. Pain aux Raisin or Apricot Croissant - decisions decisions! Both so good and really hot coffee. Cafe Nero is the best of the coffee chains.

Okay for a quick coffee I guess but this Louth establishment is not that interesting as there are other independent coffee shops also in the town.

Small. Staff average. Not overly helpful. Seemed to spend more time talking than serving or cleaning tables.

Friendly staff, fresh cakes, pastries & always hot drinks.

Nice to find a cafe that opens early First time I have been but it will not be the last .had a lovely coffee and a really good toasted sandwich

Beautiful latte, the coffee shop is very well presented and welcoming.

Very pleased with the service good food quality

It's starting to look a bit grotty inside! Coffee is good though

OK. Not great customer service.

Lady who served me today never smiled and was too "officious" this is my view. However, the dark hsired young lady who took the tray from me when I returned it complete with used crockery etc., was the polar opposite and lit up the room

Fantastic coffee and the atmosphere in there is so relaxing. And always with pleasant staff 👍☕

Bloody great coffee and lovely comfortable seating... what more do you need!!

It's a great place to have a coffee break in Louth. Good quality coffee, nice staff! 👍

Super friendly staff very welcoming, always clean and sanitizer available.

Had a great coffee with my wife and family, plenty of free tables

Coffee just right for me, too strong for the missus.

Pleasant enough staff, but many of the tables were covered in dirty coffee cups when we visited mid afternoon xxxx

Love sitting area. Very thematic . Always great pleasure to visit this place. Clean . Dog friendly

My favourite high street coffee shop by far, just nicer coffee And a British company 👍🏼

Great service, great covid care , excellent

Staff were friendly and approachable Nice coffee too !!

Lovely coffee friendly staff. A lovely Nero in Louth Karen

Lovely coffee and a friendly happy service. Thank you

Great flat white coffee Great service

It's a pretty nice place with very friendly staff. We couldn't sit down as it was during covid restrictions but the coffee tasted good. A welcome addition to Louth high street.

Very pleasant little coffee shop on Mercer Row. Nice seating area for when Covid-19 is no longer a problem, and baristas are always friendly and welcoming.

In the climate of lockdown the single member of staff was friendly, personable and positive. She should be praised for her attitude and I hope she enjoys her M&S Xmas dinner

Had a takeaway, staff was helpful the place looked clean will visit again.

My wife spilt her coffee everywhere lovely barista lady helped and replaced drink. Thankyou 👍

Staff are friendly, coffee tasty and a great selection of cakes

Very poor show by Cafe Nero, no plates .... Warm chocolate fudge cake given too me in a bag, "sorry we have no plates" told to me after the purchase and not take away, more chocolate in the bag than on the cake, back to Costa.

Excellent quality coffee and excellent customer sevice

Ok so we are all aware that we have to think a bit more about where we can go and what restrictions are in place at the place we choose to visit. But giving a reduced service and blaming COVID is absolutely BS. The prices are always a bit on the 'ouch' side of reasonable at these cafes for a sandwich or slice or cake but as they come on a plate with a fork and coffee / tea comes in a nice mug - all of which then gets washed and... Oh wait... No plates? No mugs? What!!! But still £4 for a slice of cake? What? Plastic fork and paper plate? Oh, you can't wash up any more? You don't have hot water any more? You have no confidence in your cleaning? But you still charge the same prices? If you come with cash they don't want your service. You have to pay with a card - oh, sorry, wait, no, I mean, ignore what the sign says near the till, they also allow you to pay with your phone but don't say that. Mind readers are we?Then the track and trace *&^%$£s... Have to scan a thing (which I didn't know how to do) which pops open a thing on my phone asking for my details. There is NO indication who is collecting my details. Then the system asks for a location code and the staff looked at each other completely confused... So what am I to do if they don't even know the damn location code.If I wasn't stressed and anxious before I waled into Cafe Nero, I was now... And I wasn't even offered milk for my coffee and dreaded queueing up again to ask for some.But it't ok; I'm more than happy to pay the same prices as before for an inferior service that creates stress and anxiety and to be serviced in a paper cup and paper plates with plastic (single use) cutlery.And to top it off, all rubbish goes into one bin? Plastic, paper, left over food and drink? All in ONE BIN... We know where that's going and it certainly isn't recycling! Other restaurants and cafes use real mugs and plates etc and still offer the full service butCafe Nero choose not to... What a terrible experience.Horrible.Horrible.Horrible.

Staff are lovely do lovely coffee and it is relaxing cosy

Plenty of space and swift service for drink in.

Great staff and coffee but why does lincoln and louth and to be fair most nero look like they need a good clean and a window cleaner too

Great coffee, great service and great vibe with its crumbling walls and well worn furniture

The two members of staff who served us were friendly and polite, apologising when explaining that all the vegan options had sold out. We settled for their usual great coffee with a flapjack whilst sitting in the comfortable sofa by the window.

You're typical Caffe Nero but with super friendly staff

Had a lovely coffee ☕ there 😋 xx

Friendly staff, clean and tidy, meets all covid guidelines,space to relax and enjoy coffee and a bite to eat.

I'm a regular here. I love it. Especially the crossiants. Great choice of cakes and sandwiches. Great friendly staff. Best coffee and drinks. Very comfortable and easy. Great for on your own or in a group.

Very pleasant and polite staff was a very nice coffee..a very cleaning and tidy cafe felt relaxed and able to enjoy my conversation with my friend