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4.0

Based on 561 opinions finded in 2 websites

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Nº 248 in 385 in Darlington

Nº 39 of 55 Other cuisines in Darlington

CUSTOMERS TALK ABOUT DISHES WITH..coffeecakechocolate

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Always great service and coffee, staff are great.

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Rhys G . 2024-08-18

MORE AT Google

Not a bad place to go for a coffee staff were polite and helpful

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Daniel Fleming . 2024-08-01

MORE AT Google

Nice place to spend some time with family and friends drinking coffee and enjoying a sweet treat.

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Alexandra Branea . 2024-07-05

MORE AT Google

I love to sit and read here. Excellent friendly staff.

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steve hutson . 2024-05-10

MORE AT Google

Stopped by for a quick bite and coffee during breakfast. Overall good and can certainly recommend.

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Ingo Graf . 2024-05-04

MORE AT Google

For me, Cafe Nero is my favourite chain coffee shop as it's a step ahead of its rivals.

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David Harrington . 2024-04-03

MORE AT Google

Great place, so nice relaxing by the window . Staff very friendly and nice coffee

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Ron Allport . 2024-03-17

MORE AT Google

Very good coffee, friendly place for dogs

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Daniel Pol . 2024-02-12

MORE AT Google

Love the coffee, absolutely love seeing dogs allowed in, love the food that we have but I would like to see healthier options like wholemeal bread being offered.

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Clive Brook . 2024-02-05

MORE AT Google

Very busy but a good cafe,large choice of coffees and teas.

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Cristian Palimaruc . 2024-01-24

MORE AT Google

Toilets filthy. Avoid. Coffee good but slowwwww.

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Phil Beattie . 2024-01-23

MORE AT Google

Quality service a day dog friendly

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Craig Sutcliffe . 2024-01-14

MORE AT Google

Fairly busy but order came pretty quick once I was served. Coffee was ok.

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Wayne F . 2023-12-26

MORE AT Google

First time in Darlington Cafe Nero, the service was very good and quick, mocha was nice too

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James Ballantyne . 2023-12-07

MORE AT Google

Baristers are all so friendly, great service, they remember there regular customers, and the drinks they have.

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June Gibson . 2023-11-17

MORE AT Google

Nice produce, cafe could do with a facelift

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Steve Grinter . 2023-11-09

MORE AT Google

Pretty alright place. Cool that it's dog friendly. The staff so far have always been nice. It's the place that everyone loves to go to for a sit down coffee. It's personally not my kind of place as I prefer quieter places for sit down, relaxing with tea. And it does get very busy and noisy in there a lot. Not helped by how densely packed the tables and chairs are for max capacity. But I've gotten through meet ups there before so it's manageable. Better off reading reviews from coffee fanatics as they'd have a better sense of the menu. The tea I've had is good, above average.

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翻訳グーグル . 2023-11-08

MORE AT Google

I liked the fact this this particular branch in Darlington is dog friendly. This is the main reason I have been willing to set aside the shabby rather unclean environment. It's practically impossible to sit at a seat without first having to clear away the previous customers mugs plates and at times dirty tissue. This said they have now purchased a few new chairs to replace the existing ones that in reality have been tattered for years. I was however recently informed by a rather sullen staff member that dogs are no longer allowed on the new seats. Now, I have a miniature Shihtzu who fits adequately in my lap at all times. Nonetheless despite this, all laws of physics were ignored. And my loving little pooch was demoted to the floor where of course he would not settle and coffee wasted I had to leave. Before I did I spoke to the manager about the importance of using common sense. Of course it makes sense for a 30kg hound covered in mud to sit on the floor. But in my case ....? Unfortunately, no common sense was to prevail and cafe Nero have now lost a frequent customer. A note to other dog owners who enjoy sharing a coffee with their furry companion. Influence an independent shop does good coffee and is entirely dog friendly. Even better, Echo 3 on Clarksyard, offer fantastic coffee and treats, and are the most dog friendly place I have visited anywhere. They are worth a separate review at a different time.

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Jason Batty . 2023-10-20

MORE AT Google

Good location. Nice atmosphere. Nice but rather expensive coffee (circa £4). Lovely staff. But the place is let down by the little things such as cleanliness, lack of investment - fixtures and fittings looking tired. Bins in bathroom full. Bits of litter strewn around the place. Hand dryer not working.the entire place needs a good scrub.

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Stephen Selby . 2023-10-17

MORE AT Google

Not one of the best coffees I have had in Cafe Nero around the country, weak taste of coffee and poor froth on milk minute amount.

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Rob . 2023-10-12

MORE AT Google

Won't go anywhere else. Coffee is great, staff are greater. Only slight negative is they have removed a couple of food items I loved (vegan meatball sub & oat raisin cookie), but that's a corporate decision, not a store one.

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Tracey Mallaby . 2023-10-04

MORE AT Google

The last few times I've been in here, Caffe Nero has been appalling. Very few choices of cake and I generally go elsewhere. Today however I took a chance and the cake that I had was stale. Tables are not cleaned, cages of milk just left sitting in the middle of the shop. Extremely disappointing.

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kim creamer . 2023-08-23

MORE AT Google

Very friendly staff and great service

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marie remmer . 2023-08-20

MORE AT Google

Great coffee and a better experience than Costa. The building & toilets are in need of refreshment.

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Christine Beardshall . 2023-08-18

MORE AT Google

My favourite coffee chain . Best coffee by far

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Catherine Harrison . 2023-07-24

MORE AT Google

Better than Costa, but toilets could do with an upgrade.

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Colin Mackie . 2023-07-22

MORE AT Google

Lovely food and lovely coffee Staff are fab

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SUE smith . 2023-07-21

MORE AT Google

Love cafe Nero but the toilets are absolutely terrible.

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Michael Landers . 2023-07-11

MORE AT Google

Friendly staff, good choice, comfortable environment - the best chain 😁

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Kevin Wyld . 2023-07-08

MORE AT Google

Great service. Food, coffee and atmosphere. Best coffee shop around.

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Annette Baines . 2023-07-04

MORE AT Google

Only 2 staff on at a lunch time on a Saturday so not a good experience 😕

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Sally Singleton . 2023-06-24

MORE AT Google

great busy atmosphere and superb friendly service

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Gina Tonic tonic . 2023-05-18

MORE AT Google

Nice environment and not too busy

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Bernadette James . 2023-05-10

MORE AT Google

its freezing cold anywhere you sit :( pls turn off the aircon its literally like 5 degrees outside

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Hannah McLaughlin . 2023-05-04

MORE AT Google

New furniture at last..needs a bit more work on it though as still shabby. Coffee and staff are good

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Graham Savage . 2023-05-02

MORE AT Google

Nice Friendly Staff at the Cafe Nero.

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DONALD GIBSON . 2023-04-18

MORE AT Google

My favourite coffee ☕️ café in Darlington, comfortable chairs great next to the window looking out over the market and High Row

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Alex Hunter . 2023-04-16

MORE AT Google

Smelly and never seems clean, try looking under the very tired leather cushion's you might get a few surprise's!!!! Hate the place!!! No change in this place still lacking in cleanliness! Update March 2023 no it still horrible!!

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Phil . 2023-04-15

MORE AT Google

Ordered a tea, a hot chocolate, and two cakes. The mug and teaspoon for the tea were filthy - had to ask for clean ones. The cream was off for the hot chocolate. Table hadn't been cleaned; when the cakes were brought over they were plonked on top of the filth - not even a blink to consider wiping the table down. Another table had a tray of empty mugs, which was eventually picked up, but, again, the table wasn't wiped down to clean up the spilt coffee.

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Trek771242 . 2023-04-11

MORE AT TripAdvisor

Large coffee shop with beautiful preserved Victorian frontage in Darlington town centre.

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John Pedelty . 2023-03-03

MORE AT Google

Always amazing service and the staff are great !!

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Savanna H . 2023-02-21

MORE AT Google

Great coffee and food and very clean surroundings and friendly staff Great place for lunch break 😀

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Dave Little . 2023-01-10

MORE AT Google

The place was absolutely filthy with dirty ripped seat wouldn't take my dog in ther to be honest

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Loui Jenkinson . 2023-01-08

MORE AT Google

We came for coffee however the table we sat at was so dirty it looked like it hadn't been cleaned ever. The floor was dirty where we sat in the window. The toilets weren't clean and only one available. Looking at previous reviews there is no acknowledgement of constructive criticism about the cleanliness. Quite possibly a health and safety hazard!

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KH . 2022-11-20

MORE AT TripAdvisor

Staff very friendly and accommodating great coffee better than Costa in my opinion

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David Sanders . 2022-11-14

MORE AT Google

Lovely coffee and biscuits Great, as usual.

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Pat Brown . 2022-11-11

MORE AT Google

Great little place to chill with a newspaper and coffee. The shabby chairs and tables all add to the atmosphere, very busy but the service was faultless from it's 5star staff.

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Always Earnest . 2022-11-06

MORE AT TripAdvisor

Cheeky chap charged me an extra 30p for the Brazilian roast without checking. Not very kind way to treat your customers. Seemed to be a regular tactic too.

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Dan Sharkey . 2022-11-05

MORE AT Google

This used to be my favourite place for a chill out and good coffee, but changing my mind….place is seriously ‘grubby’ , dirty chairs, tables, cutlery and toilets were shocking! The choice of cakes , snacks etc needs changing The staff are smashing though, always friendly and working hard but at busy times rushed so obvs need more ! Come on Nero headquarters, sort this one out or you will lose out to competition!

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Venture624376 . 2022-10-28

MORE AT TripAdvisor

Needs a deep clean, sat in window seat, ripped chair and put my shopping bags on floor and wished I hadn’t as was really dirty, the fridge and counter also didn’t seem clean, our tray with drinks on yucky felt uncomfortable using the spoon as laid on tray, it just needs a really good clean and organisation, would expect more for the prices !

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Betty78 . 2022-10-25

MORE AT TripAdvisor

You close the business because of staffing issues bit still are still open to serve Coffee in take away cups... Hhmmm not good and today every other local cafe was packed. So Nero you have lost many customers, who will not return. This is not the first time this has happened with the same Nero branch. For this reason, only one star !!

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DazG2076 . 2022-10-03

MORE AT TripAdvisor

So many flies! How this got a 'good' hygiene rating puzzles me. Flies crawling about on the cakes and food, surprised no one has been ill because of it. Mentioned it but they don't seem to care

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BirchPurse . 2022-09-14

MORE AT TripAdvisor

Much better experience this visit, enjoyable space to catch up with friends over a coffee and cake :) lovely!

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Phillippa Lauren Scrafton . 2022-09-09

MORE AT Google

First class service and very friendly

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Philip Kirton . 2022-09-05

MORE AT Google

Got 2 free lattes,whoop..using the app.

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Marina Kilding . 2022-07-28

MORE AT Google

Staff are fantastic friendly and out going great environment and just around pleasant

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Anthony Smith . 2022-07-18

MORE AT Google

Slow, cold coffee, wrong food made it even slower, just don't want to go back, shame coz the window seats are relaxing.

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Stephen Robinson . 2022-06-24

MORE AT Google

If you're looking for a nice coffee & snack in centre of Darlington then you can't go wrong here. All lovely staff and location and quaint old fashioned building overlooking market square. Only thing letting building down is some investment needed on smartening up the toilets.

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PeterSooty . 2022-06-09

MORE AT TripAdvisor

Looking very tired now, coffee is still very good 👍

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Geoff Oldham . 2022-06-02

MORE AT Google

Great vibe. Friendly staff and nicely situated.

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Steve Petch . 2022-05-23

MORE AT Google

I loved Coffee Nero! But looks like all other chains, they are going down easy way, because of not maintaining standards 🤨🤨 So i predict Costa's future for you guys. Unloved! Had the worst coffee today. Burned, tasted like coal 🤮🤬🥺 And frothed milk wasn't nice either. Couldn't finish my cappuccino (however, the cheesecake was perfect, as ever). When did you last time properly clean your machines guys? Your coffee is rubbish now! Very disappointing. Next time going to independent coffee shop👍🏻

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Andrew Stream . 2022-05-08

MORE AT Google

The food we bought was awful. The fudge cake was terrible. The cake itself was clearly old and it tasted quite stale and rotten. The excessive frosting smeared all over it was just to show off. I bought tiramisu which had no flavour, the cream was old and the whole thing tasted stale. Just rotten. I bought the plant based sandwich which was old and had hardly any filling inside. The vegan cheesecake and the cookie covered brownie appeared feasible but in hindsight it may have been hunger because they were the first things I tried with my family. My father hated all the food saying it was too expensive and too heavy and quite frankly I agree with him. Possibly if you are drunk you can eat here but otherwise I would not recommend it.

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666toby . 2022-05-08

MORE AT TripAdvisor

Great coffee and friendly staff 😃

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Andrew Moorhouse . 2022-04-24

MORE AT Google

Very handy place near railway station

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James Macpherson . 2022-03-31

MORE AT Google

One of the nicer locations, big windows and comfy seats looking over the middle of Darlington. Always cheerful service

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Peter Wren . 2022-03-17

MORE AT Google

We visit here quite often. Lovely and chilled cafe. Can get really busy at times especially if the market has events on in the square as we found out in November. It is one of the best places to get a coffee in town whether you sit in or take away. I haven’t tried food here yet as I tend to either grab a takeaway or go in early.

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joanne n . 2022-03-10

MORE AT TripAdvisor

Excellent coffee shop with friendly staff

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Zoe Ryan . 2022-02-02

MORE AT Google

Nice place, right in the center of Darlington. Lovely ambience, good coffee and VERY tasty teacake with butter and jam. 4 stars as one of the staff for sure lacked customer service skills. Was a bit arsy and cranky. Plus eyes rolling. Wouldn't want to be serviced by her again.

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Anya A Lamb . 2022-01-20

MORE AT Google

Ok, bit slow, high price for a cup of warm coffee.

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M S . 2022-01-12

MORE AT Google

Luxury hot chocolate to die for with chocolate shortbread yummy. Gentleman serving very pleasant.

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Julie Thornton . 2022-01-06

MORE AT Google

First time we have been here, the coffees was definitely not worth the money. Tescos own would’ve tasted better. Woman with dark hair & glasses - tallish. Very rude towards us. The building stunk of sewage. Other customers asked us, ‘if we could smell that’ will not be coming again.

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Tilly Goundry . 2021-12-29

MORE AT Google

Great spot for coffee Nice atmosphere lovely pastries

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Mark Renny . 2021-12-25

MORE AT Google

Asked if I would like to try their Guatemalan coffee for my cappuccino as it was smoother. Didn't tell me it was also 30p more expensive. Staff member could not have cared less. Not a lot extra but this should have been pointed out when offered.. Costa only doing takeaway today. That's where I'll be in future.

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Olive Benson . 2021-12-15

MORE AT Google

OK coffee but shocking hot chocolate. Pleasant staff but too few of them. Needs more toilet facilities.

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David Bell . 2021-12-14

MORE AT Google

Helpful and friendly staff good coffee and nice surroundings.

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Ken Ross . 2021-11-16

MORE AT Google

First time there in ages. Pleasant experience

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Norman Slaughter . 2021-11-06

MORE AT Google

The staff at this store are brill great customer service amd always service with a smile

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Bobby Mather . 2021-10-29

MORE AT Google

The nicest capqcheno around by far. love this place.

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claire “Mrs M” marsden . 2021-10-22

MORE AT Google

Rude staff! Ask what we wanted, spoken to like special people, asked for a standard size coffee and was looked at as if I spoke in a different language. When it came to payment it was a simple cash or card, then “it’s on the machine” no manners or customer service skills at all. It said on the rude girls t shirt she was a trainee barista, but no excuse !

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stehopper266 . 2021-10-21

MORE AT TripAdvisor

Lovely staff, once I was sat there and she brought over a glass of water without prompt so that I didn't need to leave my laptop.

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George HC . 2021-10-12

MORE AT Google

Great place to chill by yourself/meet friends. Very clean. Friendly, efficient staff. Lots of seating. However, I prefer to be seated closer to the window, it's great if you like to people watch. They offer a wide selection of beverages, sweet pastries and cake. The vegan croissant is moreish, lots of strawberry jam inside. A well stocked chiller cabinet offers other snacks and drinks. Overall, a fab place to procrastinate for an hour or so, or grab a quick beverage on the go. Definitely worth a try.

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Tricia X x x . 2021-10-01

MORE AT Google

Good place to have a tea and very friendly

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Wayne Cowley . 2021-09-14

MORE AT Google

Very best for coffee and eats, clean toilets unisex, friendly staff.

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K J M . 2021-08-12

MORE AT Google

We came in here as it was convenient plus the coffee at this chain is usually good. The coffee didn't disappoint but the cafe needs refurbishment - it's dark and dingy and was stale smelling.

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sheepygold . 2021-07-24

MORE AT TripAdvisor

Great staff always friendly👍. Good coffee and always a nice mixed crowd.

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Bryan Marsay . 2021-07-16

MORE AT Google

Great coffee and friendly staff. I go here every day. 😊 😊

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Fi Bevington -Knight . 2021-07-11

MORE AT Google

Used to be coffee of choice, disposable cups ruin the coffee

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Trevor Machin . 2021-04-16

MORE AT Google

Great coffee as ALWAYS. Friendly staff

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Jamal Campbell . 2021-02-08

MORE AT Google

Friendly staff, quick service & good coffee

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wisemeistergeneral . 2020-11-22

MORE AT Google

I use Nero regular, always excellent the staff are helpful and friendly. The social distancing is managed well by the staff. Great coffee shop.

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Rhys G . 2020-11-19

MORE AT Google

Coffee was poggers. Cake was poggers. Overall, pretty poggers cafe to visit.

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Jack Pritchard . 2020-11-03

MORE AT Google

Great staff, hassle free atmosphere

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billy Watt . 2020-11-01

MORE AT Google

My favourite coffee shop excellent coffee very good coffee and friendly helpful staff Love the comfy arm chairs

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Katie Pigg . 2020-10-29

MORE AT Google

Great atmosphere, central, lovely customer service

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Yvonne Wood . 2020-10-14

MORE AT Google

Always good at Nero Darlington and dog friendly. Thanks.

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Kevin Gilling . 2020-10-13

MORE AT Google

The coffee and staff are excellent but the step into the café is very difficult for a single parent with a pram or similar.

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Chris Gibson . 2020-09-25

MORE AT Google

Love the milk shake recommended it bit prices

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Max . 2020-09-15

MORE AT Google

Sadly Nero does not now accept cash for payment unlike its competitors in town such as Greggs and Costa. Disposable cups, overbearing and downright childish "covid" rules etc not for me.

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nick b . 2020-09-07

MORE AT TripAdvisor

Very helpful. Insightful and informative

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Abigail Phiri . 2020-09-02

MORE AT Google

Good spacious coffee house, shame they don't do blue light card discount.

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Callum McIntyre-Loughlin . 2020-08-25

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